Develop Bugs

youtube video playback problem

Anyone else having playback issues with youtube app ? Problem is the video jerks, stutters, and balck screen while audio continues to play. I have rebooted my modem and router, changed video resolution... but nothing helps..
any more ideas?

xdm9mm said:
Anyone else having playback issues with youtube app ? Problem is the video jerks, stutters, and balck screen while audio continues to play. I have rebooted my modem and router, changed video resolution... but nothing helps..
any more ideas?
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I experience the same thing. Videos are jerky, and after a while the video pauses and the sound continues to play. This is a problem that many users are complaining about on google play store. Don't blame your device, it is just the youtube player acting up. Hopefully they will fix it soon.

Youtube doesnt work at all on cm, so I just use Viral Pro (Youtube Player) instead. It takes a bit getting used to, but it is the better app IMO.

Video Playback Issues Zenfone 2 CL

I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?

circkle said:
I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?
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yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?

munifbafana said:
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
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getting same issue, also i tried in dubsmash, same its not sync to audio

Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.

I have the same issue on my device. Happens with YouTube videos as well. I found that immediately after reboot studio is synced up again. It's definitely a software issue.
Sent from ASUS ZenFone 2

I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...

Which model do u hve

munifbafana said:
Which model do u hve
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ZE551ML on pre rooted 2.15.40

yeahh i want to create a new thread too about this problem to make sure dev or someone else notice this bugs.
i have ZE550ML and this playback issues is irritating me so much. i love to play vine, dubsmash videos and instagram videos so much.
but this playback issues is the major problem for me.
hope ASUS will update their ZenUI ASAP to fix this problems

Alright!

mhp1995 said:
I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...
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i can play on HW mode just fine.. try downloading the MX player codec for x86 processors in the playstore

Got already 2 threads in zentalk regarding the issue. I hope they'll fix it soon.
Here's my thread in zentalk: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=8365
Here's from another person: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=7673&extra=page=1

Thanx, the new update fixes this issue, so far so gud! Hope it remains that way!
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
saud__19 said:
Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.
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U dun hve to cancel now

Please check for latest system/app updates or when the next updates becomes available. To optimize memory, performance and troubleshooting assistance recommend to use our ASUS app called ASUS Support/Assistance. There are several helpful tips regarding basic troubleshooting techniques for your device’s software and other parts such as Battery, Sound, Display & Touch, 3G / LTE / WIFI / GPS.
For Zenfone Quick service and FAQ please see the following ASUS support sites:
http://www.asus.com/us/support/self-service/11/
http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely,
ASUS_USA

Yes am alsobsufeeing by the same issue..!
Even watching youtube videos, the problem occures.
What i have to do? Any suggessions?

[Q] Video playback issue, audio and video out of sync

Anybody having issues stuttering issue when playing video? I am having weird video playback issue. Whenever I watch video using my S6 edge I get video stuttering and out of sync with audio. I have to restart the phone in order to fix it and after while same thing happens. Same problem with watching any video whether it is Youtube, web embedded video, or my own recorded video. This is really annoying as I watch videos a lot. I have already tried clearing cache, and fully factory reset the phone too. Help please.
thank you
steve

Bump.
Any body have same problem?

I am having the same problems
Anybody please give us a solution this is irritating
Sent from my SM-G925F using XDA Free mobile app

Same issue here, phone replaced once, now recurring. Maddening! Any fixes yet?

video playback issues

Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.

Did you have all apps updated in the store? If not do that. If that doesn't help try a factory reset. Nothing else can be done

Yeah... Will have to try the factory reset I suppose.

Buddyfunlove said:
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
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Mine does that too. Noticed it during YouTube playback.

I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.

Did a restart and seemed to work itself out... At least when playing my own videos back. If it creeps back I will try the full factory reset.

Not seeing this on my xl

drum747 said:
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
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Exactly what happens to me on my new Pixel XL

Yep happens to me on youtube app. Not tried it on my own videos yet though. Hopefully a fix will be released soon for this.

This was driving me crazy this morning. Watching YouTube on Pixel XL and video would freeze while audio kept going. Not happening on Netflix so far. Just YouTube. I emptied the cache and cleared data for YouTube app and force stopped it. Hasn't happened since. I wonder if it's a software problem with Android 7.1?

I've been experiencing this also while watching Netflix. The video will pause for 15-30 secs with the audio continuing. Eventually it synchs back up further up in the scene. Amazon video won't play at all. Do you think this is a case of the apps not yet jiving with Android 7.1? Or possibly some bad phones? Mine is a Pixel XL from Verizon. I'm still within my 14 day to return if a bad unit. Anyone have an idea what could be going on?

I get this with videos on Twitter and FaceBook. Havent seen it with YouTube and I rarely watch Netflix. It is very irritating but can normally be resolved with a restart.

Just contacted support about this. Literally anything video playback has a 3 second stutter and then the audio end up being out of sync. Happens with my recorded videos, snap chat, Instagram, YouTube etc.
Of course after restarting no issues. I wonder what's causing it.
https://youtu.be/TfOTBvYfJBo
Sent from my Pixel XL using Tapatalk

Getting the same thing. Reboot needed to fix it.

No one knows what triggers it?
Sent from my Pixel XL using Tapatalk

I also have the same issue, when I take a video then play it, it freezes between 3-9 seconds with the audio still going. At some point the video restarts, and when it gets back to where the video froze, starts again with the audio in sync. See video below.
Edit: a reboot only fixes the issue temporarily, it seems to come back within a couple hours.
https://youtu.be/9jCHOGT6Yt8

So bad
It's absolutely horrendous! Came from a nexus 6p never had this issue. It's happening in, literally, every app with video, sometimes it won't even play audio or video on Facebook, it does it when I'm trying to play Snapchats where I'll hear the audio but the video freezes and then the video playa really fast all at once at the end to catch up with the audio. It does it on YouTube and Netflix and Hulu as well. It even does it when I'm recording video within Snapchat! I'm disappointed that the phone has been performing more poorly than my old nexus 6p. I hope they fix it asap. I do not want to ba e to do a factory reset. I just finally got done painstakingly setting up all my apps again on this

I only have this issue with YouTube... Usually locks up when I do full screen and after it rotates it feeezes but audio continues.

I occasionally will have YouTube freeze but audio continues. Seems to be only YouTube though and I don't think it's the phone because it was happening on my Note 7 as well.

Happened to me a handful of times where video stops playing but audio keeps going in YouTube. Am I the only one that doesn't realize the video stopped until like 30 seconds later? lol
All I have to do is rewind the video a small amount and then it keeps going and doesn't happen again for that video.

Facebook videos are having issues

Is anyone else experiencing videos on Facebook or instagram playing choppy??
It seems when I play certain videos the first frame of the video will flash repeatedly through the entire video.. It's like the video skips a frame and you see the very first frame in its place and then keeps playing normal until it happens again like up to 10 times per video

It's also pausing on its own

Yeah exactly the same on my s8...

same here as well

Also having the same issue

having same issue, i believe it's due to verizon throttling video quality. from what i read, videos now play at 480p, if you want to unlock full HD playback, it'll coat $10 extra per month on your plan...

Strange that it only happens with FB videos not YouTube or Netflix

Is there any end to Verizon's nickel and dime to death approach?

Same
Same here, on an S8+. Video will start, play for about 4 seconds, jump back, sometime pause, then continue playing, and repeating the same skip a few times throughout the video.

I don't think it's Verizon because I have Att and having the same issue with my note 8

I'm experiencing the same thing, it's only happening on Facebook and with my Galaxy S8. There's nothing posted from Facebook or anywhere else saying they've established a fix or working on one.
Note: I'm in England and on the Three network, my home Wi-Fi connection is virgin media.
Sent from my SM-G950F using Tapatalk

It recently started happening on my gf's S6. I've tried Verizon support and they blame fb no surprise there..

Disable the video enhancer option in advance settings. That caused me multiple video streaming issues on my note 8.

It happens to me on Wifi too, so don't think it's Verizon, also had the issue when i was with T-Mobile N7 and S7. Also i tried disabling the video enhancer like failtorespond suggested. Still get random pauses on Facebook videos. I blame Facebook's buggy app

Just tried turning off video enhancer, didn't resolve issue... on note 8

I just installed the latest beta apk from apkmirror, so far no issues with video playback no pauses. If anyone else wants to test here is the link.
Code:
https://www.apkmirror.com/apk/facebook-2/facebook/facebook-149-0-0-15-70-release

This is happening to me too and it is only on Facebook. I have Note 8 on the Optus network.

I'm experiencing the same thing- Facebook video gets choppy, displaying the first frame of the video for a split second then resuming. Super annoying! Galaxy S8 here on T-Mobile, video throttling turned OFF for my account, wifi through Spectrum.

i find that I only have issues when the phone is in portrait mode when trying to watch facebook videos. Try turning the phone to landscape and see if your video plays okay. Guessing it's a Facebook app issue.

Yeah, I've been having the same issue with my Samsung S8+ since Facebook pushed a recent update, maybe a week and a half ago. It's got to be Facebook, YouTube is fine, Kodi is fine, and it's happening over both cellular and Wi-Fi networks.