Hello all,
Just got the phone last week and while I'm loving it otherwise, I've noticed an unfortunate thing when trying to use the HEVC codec option that is available to us in the Camera's option mode. Please check out this link with photos -> https://us.community.samsung.com/t5...eos-made-with-Samsung-Camera/m-p/326204#M3642 I've tried doing the live chat with Samsung TWICE now, and when I link them to that forum post I made, the samsung support tech just completely stops talking. Seriously. I stayed in the chat saying "hello? where are you? Can you please answer?" for 15 minutes once. No response at all.
As I mention in the thread though, the videos do play back perfectly in the phone's own video player, and using MPC-HC. With VLC, Windows Photos, Windows Media Player, and macOS quicktime, there are major glitches that make the video unwatchable.
Has anyone else had this problem? Is there a solution? What an odd situation.
Related
actually i hv suffered from this problem for a long time
it says "sorry, this video cannot be played" in any sense rom if i play any video on it. even those recorded by using camcorder. but i can play them by clicking the thumbnail on the camcorder (on the bottom left of the camcorder after recording)
but still, i can view videos by using other apps
pls help thx
More people got this issue. I had it once, and I think I know the solution.
I had a lot of videos on my HOX. Some of them could'nt be played since I don't have the right codecs/decoders on HOX(example mkv files). Weird thing was they show up in gallery, but every video I played stoped after max 10 seconds of playing (even those that were working before).
After that I deleted the video's which can't play due missing the right codecs. After deleting them I tried again, and suddenly all movies work again.
Don't know if this is the right solution, but it worked for me. And an other work-around is to use a other media player. MX Player does a solid good job.
Has anyone else had issues with video playback at all?
This has been on facebook videos as well as gallery videos. Video cannot be played, restart phone, all works fine. Currently working so cant post exact phrase that gets displayed. Happened 3 times in the week I have owned this phone
Stock UK O2
I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?
circkle said:
I have the CL model Zenfone 2. I have a number of short videos on my phone of my son playing etc. Some I have shot myself using the default camera app, some shot using Google's camera app and some I have downloaded from Google+. All of them stutter quite badly to the point they're unwatchable. I also have the same issue when playing back videos sent to me from other people via WhatsApp etc. These videos are max 2 minutes long. Mostly around 30 seconds. There should be absolutely no issue playing these files.
Is anyone else having video playback issues, or does anyone have any ideas on how to fix this?
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yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
munifbafana said:
yes im having video playback issues with my zenfone 2 ze550ml. i first noticed it on instagram videos. you know on instagram the videos replay automatically right, however mine will stop n play only once while the sound continues to go on repeat. later i noticed whatsapp videos does not snyc with the sound. the sound will be heard first before the mouth moves. many more video playback issues like on fb or others that occurs randomnly. anyone out there care to help?
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getting same issue, also i tried in dubsmash, same its not sync to audio
Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.
I have the same issue on my device. Happens with YouTube videos as well. I found that immediately after reboot studio is synced up again. It's definitely a software issue.
Sent from ASUS ZenFone 2
I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...
Which model do u hve
munifbafana said:
Which model do u hve
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ZE551ML on pre rooted 2.15.40
yeahh i want to create a new thread too about this problem to make sure dev or someone else notice this bugs.
i have ZE550ML and this playback issues is irritating me so much. i love to play vine, dubsmash videos and instagram videos so much.
but this playback issues is the major problem for me.
hope ASUS will update their ZenUI ASAP to fix this problems
Alright!
mhp1995 said:
I dont have this issue but i am not able to use H/W decoder on MX Player Pro...i can only use S/W decoder... It displays an error when H/W is selected... I wonder why it is not able to run.. I mean this device has enough juice to play it using H/W decoder...My previous phone used to play videos while using H/W decoder and that phone was not at all close enough to this device in specs...
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i can play on HW mode just fine.. try downloading the MX player codec for x86 processors in the playstore
Got already 2 threads in zentalk regarding the issue. I hope they'll fix it soon.
Here's my thread in zentalk: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=8365
Here's from another person: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=7673&extra=page=1
Thanx, the new update fixes this issue, so far so gud! Hope it remains that way!
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
saud__19 said:
Guys I just ordered mine from Amazon . Could you please try MX Player to play videos. if it is still an issue i might cancel my order cause it needs 2-4 weeks to be shipped. It is an upgrade of my Mate 7 which has an issue on recording vidz on Instagram, path, and snapchat.
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U dun hve to cancel now
Please check for latest system/app updates or when the next updates becomes available. To optimize memory, performance and troubleshooting assistance recommend to use our ASUS app called ASUS Support/Assistance. There are several helpful tips regarding basic troubleshooting techniques for your device’s software and other parts such as Battery, Sound, Display & Touch, 3G / LTE / WIFI / GPS.
For Zenfone Quick service and FAQ please see the following ASUS support sites:
http://www.asus.com/us/support/self-service/11/
http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely,
ASUS_USA
Yes am alsobsufeeing by the same issue..!
Even watching youtube videos, the problem occures.
What i have to do? Any suggessions?
Does anyone else have the same problem with Instagram? Every video is choppy and the audio is out of sync, no matter how many programs I'm running. My galaxy s3 didn't have trouble with videos, why does this Intel Atom 2.3ghz?
I have this problem too..And same in snapchat..In google chrome.. Everywhere..
Two steps forward, one step back I guess.
For anyone with the same problem (which I assume is everyone judging from the ASUS forums), installing the system update from settings will sort of solve the issue. It kinda fixes playing videos in a web browser and Instagram videos play well the first time through. When the Instagram video repeats, only the audio will play and no video will be shown. Video playback on a web browser is laggy but at least its in sync.
These are really inexcusable issues for the phone, and only further shows how much of a budget chinaphone it is. I would have returned it and gotten a one plus one if neweggs return policy were better.
Is anyone else experiencing videos on Facebook or instagram playing choppy??
It seems when I play certain videos the first frame of the video will flash repeatedly through the entire video.. It's like the video skips a frame and you see the very first frame in its place and then keeps playing normal until it happens again like up to 10 times per video
It's also pausing on its own
Yeah exactly the same on my s8...
same here as well
Also having the same issue
having same issue, i believe it's due to verizon throttling video quality. from what i read, videos now play at 480p, if you want to unlock full HD playback, it'll coat $10 extra per month on your plan...
Strange that it only happens with FB videos not YouTube or Netflix
Is there any end to Verizon's nickel and dime to death approach?
Same
Same here, on an S8+. Video will start, play for about 4 seconds, jump back, sometime pause, then continue playing, and repeating the same skip a few times throughout the video.
I don't think it's Verizon because I have Att and having the same issue with my note 8
I'm experiencing the same thing, it's only happening on Facebook and with my Galaxy S8. There's nothing posted from Facebook or anywhere else saying they've established a fix or working on one.
Note: I'm in England and on the Three network, my home Wi-Fi connection is virgin media.
Sent from my SM-G950F using Tapatalk
It recently started happening on my gf's S6. I've tried Verizon support and they blame fb no surprise there..
Disable the video enhancer option in advance settings. That caused me multiple video streaming issues on my note 8.
It happens to me on Wifi too, so don't think it's Verizon, also had the issue when i was with T-Mobile N7 and S7. Also i tried disabling the video enhancer like failtorespond suggested. Still get random pauses on Facebook videos. I blame Facebook's buggy app
Just tried turning off video enhancer, didn't resolve issue... on note 8
I just installed the latest beta apk from apkmirror, so far no issues with video playback no pauses. If anyone else wants to test here is the link.
Code:
https://www.apkmirror.com/apk/facebook-2/facebook/facebook-149-0-0-15-70-release
This is happening to me too and it is only on Facebook. I have Note 8 on the Optus network.
I'm experiencing the same thing- Facebook video gets choppy, displaying the first frame of the video for a split second then resuming. Super annoying! Galaxy S8 here on T-Mobile, video throttling turned OFF for my account, wifi through Spectrum.
i find that I only have issues when the phone is in portrait mode when trying to watch facebook videos. Try turning the phone to landscape and see if your video plays okay. Guessing it's a Facebook app issue.
Yeah, I've been having the same issue with my Samsung S8+ since Facebook pushed a recent update, maybe a week and a half ago. It's got to be Facebook, YouTube is fine, Kodi is fine, and it's happening over both cellular and Wi-Fi networks.