Sooo I got the phone last Thursday and am using it on Verizon. I've had a few issues that I figured I'd throw a thread together incase anyone else has the same...
Known Issues that I have:
"GroupMe" application will not update unless I am in the application and clicking on a specific chat. - Worked on every other phone I have and cant even find anything on this subject on google. If someone sends a message in a chat it will not update or notify me. I have to click on the specific chat for it to update. I've reinstalled the app 3 times and cleared the cache. un-optimized it with battery settings, nothing is working.
Fixed Issues that I have:
Phantom vibration. - Almost like a notification is happening but nothing is showing on the screen. Cant figure out this one for the life of me. I even have a notification log downloaded and it just vibrates away with nothing being logged.
Found out it was Verizon Caller ID app. Apparently it keeps crashing and "starting" over and over again. I disabled notifications on it and the vibration went away!
MMS Cannot be received only sent. - I've gone through this extensively with Verizon support. Tried everything on another thread, switched out sim blah blah blah, finally they have opened a ticket with the engineers and will get back to me in 48 hours.
Works now in default app just not android messages......................................
Anyone else having any other issues?
That's disappointing that there are mms issues. MMS on the U11 using anything but the stock messaging app was a complete ****show. I hope you can get more bands than just 13 as well.
Sent from my Pixel 2 XL using Tapatalk
MMS works fine on my European un-locked (and rooted) U12+. Got one as late as yesterday... Using stock SMS app.
Pr3dict said:
Sooo I got the phone last Thursday and am using it on Verizon. I've had a few issues that I figured I'd throw a thread together incase anyone else has the same...
Known Issues that I have:
MMS Cannot be received only sent. - I've gone through this extensively with Verizon support. Tried everything on another thread, switched out sim blah blah blah, finally they have opened a ticket with the engineers and will get back to me in 48 hours.
Phantom vibration. - Almost like a notification is happening but nothing is showing on the screen. Cant figure out this one for the life of me. I even have a notification log downloaded and it just vibrates away with nothing being logged.
"GroupMe" application will not update unless I am in the application and clicking on a specific chat. - Worked on every other phone I have and cant even find anything on this subject on google. If someone sends a message in a chat it will not update or notify me. I have to click on the specific chat for it to update. I've reinstalled the app 3 times and cleared the cache. un-optimized it with battery settings, nothing is working.
.....................................
Anyone else having any other issues?
Click to expand...
Click to collapse
Someone on Android Central had Verizon block messaging and then re-add it for everything to work. Maybe worth a shot?
Same here... Unlocked US model. Send but not receive texts...
I've done the same, reset, new SIM, swapped Sims etc.
I'll take a look on AC and see if they have something there for a solution... Thanks for the heads-up. Glad I'm not alone.
CJ
I have found that Android messages app doesn't work as you can't select the preferred sim for messages. Having to use stock at the moment.
Somewhere in another thread, there was an adb command I think that set and enforced the default sim slot. Wonder if that would help with your issue, Nestacres? Sorry, I would search myself and link but just checking in on a quick break at work.
Nestacres said:
I have found that Android messages app doesn't work as you can't select the preferred sim for messages. Having to use stock at the moment.
Click to expand...
Click to collapse
Android Messages isn't comiled for usage with Dual-SIM, as Google Nexus/Pixel phones are all Single-SIM devices. If you know how to use adb you cand do the following:
From adb shell run the following command
Code:
adb shell settings put global multi_sim_sms 1
This did the trick on the U11 DUGL as well, and Android Messages could be used and worked just fine. Thanks to @Electronic Punk for pointing that one out to me!
Soooo Got MMS to work on the default app and with Verizon Message +.... Android messages still does not work and that is something many others have said as well....
Very sad.
Pr3dict said:
Soooo Got MMS to work on the default app and with Verizon Message +.... Android messages still does not work and that is something many others have said as well....
Very sad.
Click to expand...
Click to collapse
Pr3dict: did you do anything different other than what you originally posted? I've been on vacation since i got the U12 and haven't called Verizon. I can send everything, but not receive. I can pop the SIM and put it in my iPhone x and the texts just role in immediately...I really want to love this phone! Lol
5m4r7ph0n36uru said:
Android Messages isn't comiled for usage with Dual-SIM, as Google Nexus/Pixel phones are all Single-SIM devices. If you know how to use adb you cand do the following:
From adb shell run the following command
Code:
adb shell settings put global multi_sim_sms 1
This did the trick on the U11 DUGL as well, and Android Messages could be used and worked just fine. Thanks to @Electronic Punk for pointing that one out to me!
Click to expand...
Click to collapse
It actually works great with dual sim, for some reason HTC left out the default SMS sim option out on Oreo (simply doesn't exist in settings.apk anymore) and only left the data one. Fortunately that fix is basically a fire and forget, once it sees a default it has no issue picking between them.
HTC handle it differently on phone and SMS as they have a button for each sim.
Electronic Punk said:
It actually works great with dual sim, for some reason HTC left out the default SMS sim option out on Oreo (simply doesn't exist in settings.apk anymore) and only left the data one. Fortunately that fix is basically a fire and forget, once it sees a default it has no issue picking between them.
HTC handle it differently on phone and SMS as they have a button for each sim.
Click to expand...
Click to collapse
Yeah they handle it quite different. But let's see. Maybe we'll get an overhaul with Android P.
Sent from my HTC U12+ using XDA Labs
cramjammer said:
Pr3dict: did you do anything different other than what you originally posted? I've been on vacation since i got the U12 and haven't called Verizon. I can send everything, but not receive. I can pop the SIM and put it in my iPhone x and the texts just role in immediately...I really want to love this phone! Lol
Click to expand...
Click to collapse
I did everything possible. Even got a new SIM... What seemed to do the trick (and was the last thing I did) was having Verizon block my messages and then unblock them.
Then I could send + receive. Beforehand I could only Send... But beware it does not work with Android Messages.
cramjammer said:
Pr3dict: did you do anything different other than what you originally posted? I've been on vacation since i got the U12 and haven't called Verizon. I can send everything, but not receive. I can pop the SIM and put it in my iPhone x and the texts just role in immediately...I really want to love this phone! Lol
Click to expand...
Click to collapse
How did you first activate your phone? If it's not activated properly on Verizon it can fry your SIM card or cause things to not work.
I first swapped my SIM from my U11 and could not make calls but was able to use internet and send and receive text and mms. But just like the U11, I can only receive MMS on the stock apps like HTC messaging and Verizon message+. Cannot receive MMS on third party apps.
But the proper way to activate the U11 and U12+ is to first register your imei with Verizon then you have to transfer your SIM from a Verizon device that has advanced calling/VoLTE in the settings.
The U12+ does not have any Verizon advanced calling or VoLTE setting so if you just pop a new SIM in without first having it activated on a Verizon advanced calling device, it could cause problems and fry your SIM card.
It sucks but that is the best way to activate it.
Manually attached IMEI to SIM, and toggled messages/on/off on my account.
All is well and working for receiving SMS/MMS on stock messages! It worked immediately...
Thanks for the feedback and discussion everyone.
CJ
In my case, after updating (purely, after RUU) to v1.21.401.3 I have noticed a few times that after picking up the device and "squeezing" I should wake up, scan my face and unlock my smartphone (I have my preferences set) .
But just the few times after "squeezing" the device does not react at all, there is no vibration.
After the traditional unlocking (applying the finger to the fingerpront or pressing the POWER button) the smartphone wakes up properly.
This happens when the smartphone is not used for a long time (deep sleep?).
But this is not the rule.
I also had ONE total reboot.
On the other hand, the update did not improve in the first few months the best inflections of the volume up button (Vol +). Very often you have to press many times "to surprise", and pressing and holding it to turn up in series - is very difficult to achieve
regards
q.
Is anyone else having issues with the youtube app? Im finding it buggy. To be precise: if I start a video and then turn the phone landscape to go into fullscreen, if I then turn back the phone vertical and come out of fullscreen and then try minimise the still playing video it goes a bit haywire, parts of the screen goes grey and I can't minimise the video. Can any replicate?!
Sent from my HTC U12+ using Tapatalk
New issue thats bothering THE CRAP OUT OF ME!!!!
The phone isnt vibrating on incoming calls. I thought I just kept not feeling it or hearing it but nope, the phone literally turns the screen on and it just doesnt vibrate. I don't have battery saver on, and I don't have "Do not disturb" on. Its weird.
sentient85 said:
Is anyone else having issues with the youtube app? Im finding it buggy. To be precise: if I start a video and then turn the phone landscape to go into fullscreen, if I then turn back the phone vertical and come out of fullscreen and then try minimise the still playing video it goes a bit haywire, parts of the screen goes grey and I can't minimise the video. Can any replicate?!
Click to expand...
Click to collapse
I have the same problem. It also happens when I press back on the navigation bar
tdwpkidd said:
I have the same problem. It also happens when I press back on the navigation bar
Click to expand...
Click to collapse
Discovered a slight work around since. It doesn't happen if you go in and out of fullscreen using little button in the bottom right. So it only happens with auto rotation.
Sent from my HTC U12+ using Tapatalk
Related
hi guys,
Just noticed last night, my desire hd seems to be really slow on the uptake to check for new sms messqges, and when it foes receive some, it receives them after newer messages that he contact has sent. Would this be a software problem, or is it a problem with my signal strength and the fact I had mobile data on at that point? If it helps, I was only getting strength enough to use gprs, not even edge.
Cheers in advance
Sent from my Desire HD using XDA App
I had the same problem with my HD2, and wrote to HTC about it. They said that I should turn off time sync in settings gsm/umts.. and it works
Oh, wow. No clue that it would've been that. Cheers for that, will hopefully see a difference now.
(and can any android owners just confirm that this would be the setting under Settings>Date & Time>Automatic (Use network-provided values), please?)
Skull Drome said:
Oh, wow. No clue that it would've been that. Cheers for that, will hopefully see a difference now.
(and can any android owners just confirm that this would be the setting under Settings>Date & Time>Automatic (Use network-provided values), please?)
Click to expand...
Click to collapse
It cant be.
I have automatic time in Data & Time unchecked but still getting wrong order if two messages have the same hour and minuts. This is the problem of HTC sense and probably can not be corrected without their update.
Cartier23 said:
It cant be.
Click to expand...
Click to collapse
I second that, I checked it off and still the incoming txts are dated 5 hrs earlier than my local time.
I called HTC customer service and they assured that the issue is with the cell tower, it sends the message to my device dated 5 hrs earlier
( in other words its the Carrier's fault ).
So, I called Rogers and their Rep. notified me that its a well known issue with android and was addressed with the 2.2 update for rogers devices. ( My DHD is Telus branded )
Then, I called Telus and they basically told me to to stick my phone into the area where the sun don't shine
( The rep did tell me that she had no Telus customers reporting this issue for this device )
Thus, according to my logic, HTC will issue a fix for this only if Telus customers start receiving their incoming txts stamped 5 hrs earlier
It Works for me
Mine was doing exactly the same as yours I checked and saw that my network's times were ten minutes ahead of the actual time, so messages you sent, your phone says you sent it 10 minutes after you did, so when your phone receives messages, it puts them before chronologically as it records it by the phone time...very odd ...But yes, I disabled it and set the time myself to the actual one, and the messages corrected themselves. Very helpful, thank you
I had this issue too, but using a 3rd party messaging app like GoSMS did the trick for me. I set the messaged to 'order chronologically' instead of 'ordered by time'.
Search SMS Time Fix in the market (icon is a bandaid)
install it, set it to active (checkbox)
and select adjustment method as the 4th option "Use Phone's Time"
problem solved, and it doesnt screw up any apps that uses time zone data.
Back when I was on Gingerbread, the native Google Talk app would always pull up the messages I typed on another source, such as my PC or my tablet. If I typed a line on the PC, and go to GTalk on my phone later, the messages would just pop up one by one until finished.
With the Google Talk in ICS Galaxy Nexus, this no longer happens. The phone's Talk app only shows what I type from the phone, not the PC or any other sources.
Anyone noticed this? Is this by design? Can I get Talk to behave like it did in GB?
Are you saying that on GB you would type a message and not send it and when you opened up google talk on your PC the unfinished message would still remain??
Or are you saying that the messages you are sending onyour PC are not showing up as sent messages on your phone google talk??
angelino0919 said:
Are you saying that on GB you would type a message and not send it and when you opened up google talk on your PC the unfinished message would still remain??
Or are you saying that the messages you are sending onyour PC are not showing up as sent messages on your phone google talk??
Click to expand...
Click to collapse
I'm saying messages I sent on ny PC doesn't show up on my phone. When I had GB, sent messages would show.
I've actually posted about this issue twice before, you can try the fixes listed on the first one and maybe it can help you, it didn't apply to me though.
http://forum.xda-developers.com/showthread.php?t=1400367&highlight=google+talk
http://forum.xda-developers.com/showthread.php?t=1406032&highlight=google+talk
On the other hand, I just got Nova and maybe I wasn't paying close attention to Google Talk when I opened it, but it seemed to have been online, so maybe issue is fixed? I'll test later on today, went through both extended battery and normal battery playing with homescreen layouts today.
Eitherway, I believe it's an incompatibility issue with ICS, or just permissions not being granted correctly, this is either fixed already, or can be fixed... just wish there was another person to confirm for us.
xupru said:
I've actually posted about this issue twice before, you can try the fixes listed on the first one and maybe it can help you, it didn't apply to me though.
http://forum.xda-developers.com/showthread.php?t=1400367&highlight=google+talk
http://forum.xda-developers.com/showthread.php?t=1406032&highlight=google+talk
On the other hand, I just got Nova and maybe I wasn't paying close attention to Google Talk when I opened it, but it seemed to have been online, so maybe issue is fixed? I'll test later on today, went through both extended battery and normal battery playing with homescreen layouts today.
Eitherway, I believe it's an incompatibility issue with ICS, or just permissions not being granted correctly, this is either fixed already, or can be fixed... just wish there was another person to confirm for us.
Click to expand...
Click to collapse
Doesn't fix my issue. That thread is about the phone not receiving messages when the PC one is active. I need messages sent on PC to show on the phone. Thanks though.
Just noticed some messages I typed on PC did show up on my phone, so it does still do it, but very inconsistently. Would like to know what the trigger is.
I'm liking the phone a lot but what bothers me the most is the dialer app. Is non responsive at times, you press a contact from any call log and it doesn't do anything until the third time you try it, now it got stuck into a recent calls log and I haven't found a way to go back, it's features are great, there are a lot of them (block list, recording...), I'm only missing it being smart as the Motorola dialer for dual sim where it automatically learned which line you preferred to call your contacts with and sim switch one you initiated a call.
Anyone having dialer issues too?
Thanks
With updates phone is almost perfect for me EXCEPT THE DAMN DIALER, I can't believe anyone else has this issues too. Basically you have to press 2-3 times over a contact so it will bring the sim selection screen, maybe very few people actually uses both sims? Is the last thing that bothers me with it.
Litoven said:
With updates phone is almost perfect for me EXCEPT THE DAMN DIALER, I can't believe anyone else has this issues too. Basically you have to press 2-3 times over a contact so it will bring the sim selection screen, maybe very few people actually uses both sims? Is the last thing that bothers me with it.
Click to expand...
Click to collapse
Have you tried wiping cache and data
Sent from my ASUS_Z00AD using Tapatalk 2
Have you tried restarting the phone? Please ensure to update firmware and ASUS dialer app to latest version.
Sincerely,
ASUS_USA
[email protected]
Yes, phone is on 2.19, have done it since the beginning, recently wiped all data too, still same thing, you press a contact from the call history, it makes the click sound and all but does nothing, have to touch the contact two-three times more and then the sim selection screen comes, if you dont touch it again, it just stays there doing nothing, also after the first touch, the click doesn't sound anymore, even when it actually opens. I assume that the people that only has a one sim maybe don't see this.
I use 2 sims and I have never faced this issue.
Sent from my ASUS_Z00ADA using Tapatalk
Ok, found that issue worsens a lot with bluetooth active on the car, sometimes need to hit a contact 4-5 times.
Update, the issue was more frequently present when connected to car's Bluetooth but since 2.20.40.40 it's working as expected, sim selection screen takes 1-2 seconds to show but has come every time it has been requested. Good job.
Sent from my Nexus 9 using Tapatalk
I'm facing the same issue. It's irritating, need to touch 8-10 times or even more to make a call. Has anyone know the solution to it. Model No ASUS_Z010D. Just FYI, I have already updated to latest firmware & latest dialer, but issue persists.
Pls help
Asusarpit said:
I'm facing the same issue. It's irritating, need to touch 8-10 times or even more to make a call. Has anyone know the solution to it. Model No ASUS_Z010D. Just FYI, I have already updated to latest firmware & latest dialer, but issue persists.
Pls help
Click to expand...
Click to collapse
copy all contacts to google before doing below
if 5.0
go to settings > apps> all
find
androidsystem, asuscallingscreen, asusconfigupdater,asuscontacts, asus zenui, asus zenuiservices, contacts, contact storage, device config,google play services, google play store,setting,settingstorege, systemui, zenuikeyboard,zenuilauncher
clear data of all above apps
for 6.0 setting>apps and click thre dots and click show system and clear data of above apps.
restart device and allow permissions if required and tell if still the same
i have no idea what else i can do. ive searched everywhere but cant find a reason why my s20, completely updated, has no chat features option in the settings and home up just wont show up in goodlock. im on verizon if that matters
Did you use google messages with the chat features enabled on your previous phone? I used to use google messages on my old phone and when i switched to the s20 the stock samsung messages app would not receive texts that were using the rcs features. But when i installed google messages and activated the chat features all the texts that were pending showed up at once. So now im stuck using google messages. Might be the same issue for you?
ErickF said:
Did you use google messages with the chat features enabled on your previous phone? I used to use google messages on my old phone and when i switched to the s20 the stock samsung messages app would not receive texts that were using the rcs features. But when i installed google messages and activated the chat features all the texts that were pending showed up at once. So now im stuck using google messages. Might be the same issue for you?
Click to expand...
Click to collapse
yes i did use google messages with rcs. am i stuck with that forever now or if i disable it there itll be enabled on my stock samsung app?
I havent found a work around yet. Ive tried a bunch of different stuff and no luck. For now im using google messages with chat on to make sure i get all the texts. Ill keep trying different things every few days to see if it ever changes.
ErickF said:
I havent found a work around yet. Ive tried a bunch of different stuff and no luck. For now im using google messages with chat on to make sure i get all the texts. Ill keep trying different things every few days to see if it ever changes.
Click to expand...
Click to collapse
hopefully smoeone chimes in with a fix.
donavo said:
hopefully smoeone chimes in with a fix.
Click to expand...
Click to collapse
So after doing a bunch of different things to fix not getting chat messages what seems to have fixed it was turning off the chat feature on Google messages since that's what i was using cause it worked. Waiting 5 minutes(for it to send the request?) then changing the default messages app to the stock Samsung one. Then changing my sim card to another phone, should say refreshing sim data. Text the people that you had issues with. After like 10 to 15 minutes and verifying that you get the texts, switch back the sim card to your phone and it should now work.
This has worked for me so far all day today. I previously tried resetting phone, deleting contacts, changing sim for a new one and nothing fixed it. Let me know if it works for you.
ErickF said:
So after doing a bunch of different things to fix not getting chat messages what seems to have fixed it was turning off the chat feature on Google messages since that's what i was using cause it worked. Waiting 5 minutes(for it to send the request?) then changing the default messages app to the stock Samsung one. Then changing my sim card to another phone, should say refreshing sim data. Text the people that you had issues with. After like 10 to 15 minutes and verifying that you get the texts, switch back the sim card to your phone and it should now work.
This has worked for me so far all day today. I previously tried resetting phone, deleting contacts, changing sim for a new one and nothing fixed it. Let me know if it works for you.
Click to expand...
Click to collapse
were the chat settings option showing up in your settings before tho? mine just wont show up. even after i tried everything you said.
donavo said:
were the chat settings option showing up in your settings before tho? mine just wont show up. even after i tried everything you said.
Click to expand...
Click to collapse
Those are the chat settings on the stock messaging app
ErickF said:
Those are the chat settings on the stock messaging app
Click to expand...
Click to collapse
mine have never shown those settings...
donavo said:
mine have never shown those settings...
Click to expand...
Click to collapse
What does yours look like? Have you tried clearing cache and data on the app?
ErickF said:
What does yours look like? Have you tried clearing cache and data on the app?
Click to expand...
Click to collapse
yeah i cleaned everything. looks like this.
https://forum.xda-developers.com/attachment.php?attachmentid=5026085&stc=1&d=1590377782
donavo said:
yeah i cleaned everything. looks like this.
https://forum.xda-developers.com/attachment.php?attachmentid=5026085&stc=1&d=1590377782
Click to expand...
Click to collapse
Looked it up. I guess rcs is not supported yet on the s20 on verizon stock Samsung app. Heres a link to what i read. https://community.verizonwireless.c...ies/Samsung-Messages-RCS-support/td-p/1153754
ErickF said:
Looked it up. I guess rcs is not supported yet on the s20 on verizon stock Samsung app. Heres a link to what i read. https://community.verizonwireless.c...ies/Samsung-Messages-RCS-support/td-p/1153754
Click to expand...
Click to collapse
oh man i guess thats that. im surprised i couldnt find it. thank you.
do you think "home up" not being available on my good lock is because of a similar issue? ive even reset the whole phone to get it to work.
donavo said:
oh man i guess thats that. im surprised i couldnt find it. thank you.
do you think "home up" not being available on my good lock is because of a similar issue? ive even reset the whole phone to get it to work.
Click to expand...
Click to collapse
Ive never used good lock so not sure what home up is so i cant help you with that one.
Never had an issue with this app doing this before, but here we are. I've made sure my number was correct, and even added the Messages app to MagiskHide (which I've never had to do before). It still is stuck. Eventually it gives up trying to verify, but tapping the button just repeats the same issue again. Any ideas?
GuyInDogSuit said:
Never had an issue with this app doing this before, but here we are. I've made sure my number was correct, and even added the Messages app to MagiskHide (which I've never had to do before). It still is stuck. Eventually it gives up trying to verify, but tapping the button just repeats the same issue again. Any ideas?
Click to expand...
Click to collapse
It's really annoying I've had this before. What I did I'd clear data cache in the messages app restart phone then do same again delete data cache then open messages app and try again. If that fails then you have to turn chat off for 7 days don't try turning chat on within the 7 days otherwise it resets to 7 days again. It's a right pain in the but.
I wish I had a answer for you. I was having the same issue on stock, switching to global, switching to eu, etc. Just a couple nights ago I installed magisk and no modules and left my phone alone for a bit (maybe a hour?), When I picked it back up I had 10 encrypted messages I couldn't read come in from a friend that must have came in over the past couple weeks. It was just random.
dalelindley76 said:
It's really annoying I've had this before. What I did I'd clear data cache in the messages app restart phone then do same again delete data cache then open messages app and try again. If that fails then you have to turn chat off for 7 days don't try turning chat on within the 7 days otherwise it resets to 7 days again. It's a right pain in the but.
Click to expand...
Click to collapse
Seven days?
Seems excessive. How/where did you get this length of time?
Jhoopes517 said:
I wish I had a answer for you. I was having the same issue on stock, switching to global, switching to eu, etc. Just a couple nights ago I installed magisk and no modules and left my phone alone for a bit (maybe a hour?), When I picked it back up I had 10 encrypted messages I couldn't read come in from a friend that must have came in over the past couple weeks. It was just random.
Click to expand...
Click to collapse
That's unfortunate. Have you ever had this issue with any other device?
GuyInDogSuit said:
Seven days?
Seems excessive. How/where did you get this length of time?
That's unfortunate. Have you ever had this issue with any other device?
Click to expand...
Click to collapse
Not that wasn't cleared up with a wipe data/cache and restarting the app.
Jhoopes517 said:
Not that wasn't cleared up with a wipe data/cache and restarting the app.
Click to expand...
Click to collapse
I tried Dale's suggestion, clearing data and cache and rebooting the phone. After a minute it popped up the message "enabling chat features, we'll let you know when it's ready." Checked the settings 15 minutes later, and it said "Trying to verify..." STILL but the button to manually verify was usable.
This sucks.
This had happened to me ever since I got the phone and since my carrier is Verizon, It didn't work right out the gate and tried so many different solutions.
then I read that it could still be linked to your old phone so i put my sim card back and then turned off features and then popped it back to the OP and then just left the messages app run in the background and then it suddenly said chat features enabled.
I don't know if this will help you but it worked for mine.
wooo000 said:
This had happened to me ever since I got the phone and since my carrier is Verizon, It didn't work right out the gate and tried so many different solutions.
then I read that it could still be linked to your old phone so i put my sim card back and then turned off features and then popped it back to the OP and then just left the messages app run in the background and then it suddenly said chat features enabled.
I don't know if this will help you but it worked for mine.
Click to expand...
Click to collapse
I turned it off on my old device (doesn't have service anyway). Still no dice. Ugh!!
I've had multiple issues with apps not sending OTP codes or being able to log in completely, and I even think I've had the same issue you are having when I had "dns.adguard.com" set as my private dns setting. Also, if you use AdAway, that could cause the issue. For some reason I have to disable AdAway to use the Amazon app. Weird.
GuyInDogSuit said:
I tried Dale's suggestion, clearing data and cache and rebooting the phone. After a minute it popped up the message "enabling chat features, we'll let you know when it's ready." Checked the settings 15 minutes later, and it said "Trying to verify..." STILL but the button to manually verify was usable.
This sucks.
Click to expand...
Click to collapse
If you have some sort of vpn running, try disabling it and activating chat features. For me it won't work until I turn my vpn off.
is Google carrier services app is up to date on your phone?
TheKnux said:
I've had multiple issues with apps not sending OTP codes or being able to log in completely, and I even think I've had the same issue you are having when I had "dns.adguard.com" set as my private dns setting. Also, if you use AdAway, that could cause the issue. For some reason I have to disable AdAway to use the Amazon app. Weird.
Click to expand...
Click to collapse
Oh yep, in fact I had another thread about that. Turns out the new AdAway seems to inadvertently block a lot of things. Try adding "*amazon*" (without quotation marks) to the whitelist. PayPal was another I needed to add to the whitelist. I also added Google to see if it'd work for this, but nah... No such luck.
chetly968 said:
If you have some sort of vpn running, try disabling it and activating chat features. For me it won't work until I turn my vpn off.
Click to expand...
Click to collapse
No VPN in my case, that I'm aware of.
dexlemaffo said:
is Google carrier services app is up to date on your phone?
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Yes. I did find it disabled, oddly, so it's enabled and up to date now. Matter of fact, I even installed the latest from APKmirror.
GuyInDogSuit said:
Oh yep, in fact I had another thread about that. Turns out the new AdAway seems to inadvertently block a lot of things. Try adding "*amazon*" (without quotation marks) to the whitelist. PayPal was another I needed to add to the whitelist. I also added Google to see if it'd work for this, but nah... No such luck.
No VPN in my case, that I'm aware of.
Yes. I did find it disabled, oddly, so it's enabled and up to date now. Matter of fact, I even installed the latest from APKmirror.
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Thanks for the Amazon tip! I was trying to figure it out for the longest time. Even tried the hard way of adding it a long time ago. Just got used to disabling it to use the app or using Amazon through a browser.
It always takes a minute for my chat features to be enabled. Whenever I get a new phone, I always get the message saying "chat features are unavailable for this device" then after a few hours/days, the pop up says that they're ready. I think I leave Messages open in the background. Never had to disable it on the previous device. T-Mobile user here.
TheKnux said:
Thanks for the Amazon tip! I was trying to figure it out for the longest time. Even tried the hard way of adding it a long time ago. Just got used to disabling it to use the app or using Amazon through a browser.
It always takes a minute for my chat features to be enabled. Whenever I get a new phone, I always get the message saying "chat features are unavailable for this device" then after a few hours/days, the pop up says that they're ready. I think I leave Messages open in the background. Never had to disable it on the previous device. T-Mobile user here.
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Sure thing, glad I could help. If anything, though, you should thank @terlynn4 for that whitelisting suggestion.
In my case this has been going on for a good few days. I've done websearches and researched all the possible causes and solutions I could find, but nothing has worked in my case. Yet. I think the main issue is that I'm not getting the authorization code that Google sends via a short-code service text or whatever those are called.
GuyInDogSuit said:
Sure thing, glad I could help. If anything, though, you should thank @terlynn4 for that whitelisting suggestion.
In my case this has been going on for a good few days. I've done websearches and researched all the possible causes and solutions I could find, but nothing has worked in my case. Yet. I think the main issue is that I'm not getting the authorization code that Google sends via a short-code service text or whatever those are called.
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Usually when I don't receive the code, it's because AdAway or private DNS settings as stated before. But since you're not using any of those, I'm not sure what else would be preventing from sending the code. Is there any way you can use the Messages for Web feature, bring up your messages on PC, send the code that way and see if it comes up on the web?
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
R. Daneel Olivae said:
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
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LMAO, was that what it was? Funnily enough, now that you mention that, that might be the case for me as well. I had recently jumped from a OnePlus 7T to the 9 Pro, and everything had transitioned smoothly, other than this.
TheKnux said:
Usually when I don't receive the code, it's because AdAway or private DNS settings as stated before. But since you're not using any of those, I'm not sure what else would be preventing from sending the code. Is there any way you can use the Messages for Web feature, bring up your messages on PC, send the code that way and see if it comes up on the web?
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I could give that a try, sure. I do have access to a PC/web browser.
GuyInDogSuit said:
LMAO, was that what it was? Funnily enough, now that you mention that, that might be the case for me as well. I had recently jumped from a OnePlus 7T to the 9 Pro, and everything had transitioned smoothly, other than this.
I could give that a try, sure. I do have access to a PC/web browser.
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Let me know if it works for you. Sounds ridiculous, but it might actually work.
TheKnux said:
Let me know if it works for you. Sounds ridiculous, but it might actually work.
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I don't think it did. Or would. Still no message on either end. Something isn't allowing it to be sent in the first place, it seems.
R. Daneel Olivae said:
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
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I had the exact same issue on verizon, but with a globel version. Wouldnt recognize the phone at all. After calling, they pushed me to tech support. Because the phone isnt in their system, the guy had to take an IMEI from another CDMA-Less phone, and enable the CDMA-Less feature. Then he put my IMEI back. Rebooted, and got 2 days worth of texts, and chat features enabled instantly.
The guy said there's a chance that "cleaners" will comb through accounts and reset it, but if it happens, I just have to do the same thing again.