Verizon Keeps Messing with Caller ID - Verizon Samsung Galaxy Note 8 Questions & Answers

Years ago I was told by Verizon that "No, you cannot change the Caller ID" that is shown for your cell number when you call someone. So, I lived with it showing "New Jersey" like an idiot for a couple of years. Later on their website I discovered you could change it yourself, so I made it "Kruse Ludington". Fortunately my name fit, because they only let you have 15 characters. So my daughter had to be stuck with "Olivia Ludingto". Now, I recently noticed they changed it to "KRUSE LUDINGTON 201.925.4410". So, you could have had it longer but they just decided upon some arbitrary limit previously which now does not apply. Also, evidently whatever text you now specify, they force it to be all uppercase and they then slap your phone number on the end, whether you like it or not. WTF? I called tech support today and had to be stuck on the phone for 30 minutes for this BS. They were not able to change it and said they would call me back tomorrow. Give me a freaking break...
- R. Kruse Ludington
Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA; Motorola StarTac

I changed mine to Greg Dish Tech - which only shows up on landlines. If I call a Cell it says Illinois with my phone number :/

Well, my family thinks I am insane but Verizon called me back about this - FOUR TIMES because I told them I would not let it go - until this last phone call today. Never got it fully resolved but gave up. I was working with someone on their level 2 support...
I thought it was worthwhile at least to record all the information I have here. My cell carrier is Verizon. I used to have Verizon FiOS and a land line through them. Recently I made the following changes: ported the land line phone number over to Ooma. Cancelled the FiOS service and got Optimum Online for internet only - and separately the Dish Network. The way the Ooma works, you buy a unit from them, plug it into the phone and into the internet via Ethernet - and "boom" - you gave a working phone, basic service is FREE (except the monthly $4 or so for taxes). The phone line is also connected to the back of the Dish Hopper 3 so it can show caller ID when a call comes into the house.
So there you have my setup used for viewing incoming caller ID.
Through the Verizon website and on the phone app, you can update your caller ID (they call it "Share Name ID") for your cell phone number. Whatever you think you typed, when you go back to check it you will see they make it all upper case. It will show up as:
"<FIRST NAME> <LAST NAME>" ###.###.####
After all the calls the 2nd level support guy reached out to a service that Verizon uses to manage their caller ID - called "New Star". He put a specific request in with them to update my three cell numbers to mixed case for the first and last names. End result - they swapped my first and last names - why ? Who knows:
"Ludington Kruse ###.###.####"
and the other cell numbers? No change - all upper case.
So there you have it. Argh$&-+°¥€€π=
- Kruse Ludington
Galaxy Note 8

KruseLudsMobile said:
Well, my family thinks I am insane but Verizon called me back about this - FOUR TIMES because I told them I would not let it go - until this last phone call today. Never got it fully resolved but gave up. I was working with someone on their level 2 support...
I thought it was worthwhile at least to record all the information I have here. My cell carrier is Verizon. I used to have Verizon FiOS and a land line through them. Recently I made the following changes: ported the land line phone number over to Ooma. Cancelled the FiOS service and got Optimum Online for internet only - and separately the Dish Network. The way the Ooma works, you buy a unit from them, plug it into the phone and into the internet via Ethernet - and "boom" - you gave a working phone, basic service is FREE (except the monthly $4 or so for taxes). The phone line is also connected to the back of the Dish Hopper 3 so it can show caller ID when a call comes into the house.
So there you have my setup used for viewing incoming caller ID.
Through the Verizon website and on the phone app, you can update your caller ID (they call it "Share Name ID") for your cell phone number. Whatever you think you typed, when you go back to check it you will see they make it all upper case. It will show up as:
"YOUR TEXT" ###.###.####
After all the calls the 2nd level support guy reached out to a service that Verizon uses to manage their caller ID - called "New Star". He put a specific request in with them to update my three cell numbers to mixed case for the first and last names. End result - they swapped my first and last names - why ? Who knows:
"Ludington Kruse XXX.XXX.XXXX"
and the other cell numbers? No change - all upper case.
So there you have it. Argh$&-+°¥€€π=
- R. Kruse Ludington
Galaxy Note 8
Click to expand...
Click to collapse
You wanna remove your phone number from your post please?

HipKat said:
You wanna remove your phone number from your post please?
Click to expand...
Click to collapse
Done - but since you quoted my original post, it still shows up in your post!
- R. Kruse Ludington
Galaxy Note 8

KruseLudsMobile said:
Done - but since you quoted my original post, it still shows up in your post!
- R. Kruse Ludington
Galaxy Note 8
Click to expand...
Click to collapse
Got it, thx. I missed that one

HipKat said:
Got it, thx. I missed that one
Click to expand...
Click to collapse
Guess what... After all these shenanigans.... Verizon changed it back to all caps again...
- R. Kruse Ludington
Galaxy Note 8

Related

[Q] Inc - Can't use Page Plus...

Good morning,
I have a Droid Incredible, along with quite a few other Android phones. I previously used this phone on Page Plus. About a year ago I moved it's phone number to an Eris to give it to my Dad and it's been in a drawer ever since. I decided last week to reactivate on Page Plus and can't get it reactivated. It only sends and receives TXT, impossible to place a phone call.
To determine if this was a phone issue, I tried to activate two other phones (Moto and LG feature phones) and they do the exact thing. I think it is a problem in this market. I even tried to activate a Seattle number. Every time I attempt to make a call, it rings in short rings then goes "beep, beep, beep" and hangs up. I have spent countless hours talking to Page Plus and they just end the conversation that "this is an unsupported phone". So Page Plus appears to not work for me.
Sooooo....... I am also on i-Wireless Home (a Sprint MVNO) with a Hero. Good phone, slow but it gets the job done. I would like to replace it with the Inc. Possible? I did some searches and found some old threads (like 6) people asking about running on Sprint. They are over a year old. Has anyone got any thoughts on what is going on with Page Plus, or suggestions of another Verizon MVNO I can use to get the Incredible operational? Right now, it's just a feature rich PDA. Would like to be able to at least make a phone call on it.
I bring this question here only because the PP community has no idea what's wrong.
Cheers,
thom
Being an ex-PPC rep I can tell you from experience that the reps hands truly are tied in these situations. I'd recommend ensuring the device's NAM is programmed correctly (MDN, MIN, AND SID). does dialing *22890 change any of those values to something incorrect? Are you hearing any authentication issues? Did the rep contact WTS (known now as ODTS)? Although PPC specifically may not support the device other MVNOs may meaning wholesale support may be able to look into it further. Try submitting a support ticket or speaking to a tier one rep
Sent from my ADR6300 using XDA App
I'm on PP+ with my D Inc and no problems at all. Go over to KittyWireless and shoot them an email and ask if they'd heard of this before and try to enlist their help.
(note: I am in no way affiliated with Kitty, I've been lurking for a few months now and registered last night to thank Jermaine with his Stock+ rom so that's why it's my first post )
I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom
tjdmobile said:
I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom
Click to expand...
Click to collapse
Glad you got it worked out and too bad Kitty couldn't figure it out.....I love them.

[Q] Calling Issue or Software/Phone Trait on Note2

Hello,
My Carrier is AT&T and I have a New Note 2, also we have LTE enabled in our area. Let me explain... When I make a Phone Call and bring up the keypad and dial the number then tab the "Green Dial Key", I have noticed a very annoying delay until the number dialed starts to ring. I would venture to say its up to a 20 second delay, the phone issues a Ascending "Toodle doodle doo" and then rings. Descending tones when you disconnect- I assume the tones are normal. But the delays to getting a number to ring is something Ive never experienced before.
My son got a Samsung S3 at the same time I got the Note 2 and he has the same problem with Dialing Phone #'s and delays to the number "Actually Ringing". The Problem is AFTER yo dial the number and tab the green Call Soft Key. (We have a family plan on AT&T)
I posted on Android Central and several Ops answered stating they have a similar problem, with no answers.
I made a Call to AT&T, Technical Services and as in Past, famous words, " Never heard of that before"
Hope someone here can give a better explanation or better yet an Answer.
Also have a Quick side question. "Does the Galaxy Note 2 AT&T support 802.11ac Wireless Routers?"
Thank you in Advance!
ItsaRaid said:
Hello,
My Carrier is AT&T and I have a New Note 2, also we have LTE enabled in our area. Let me explain... When I make a Phone Call and bring up the keypad and dial the number then tab the "Green Dial Key", I have noticed a very annoying delay until the number dialed starts to ring. I would venture to say its up to a 20 second delay, the phone issues a Ascending "Toodle doodle doo" and then rings. Descending tones when you disconnect- I assume the tones are normal. But the delays to getting a number to ring is something Ive never experienced before.
My son got a Samsung S3 at the same time I got the Note 2 and he has the same problem with Dialing Phone #'s and delays to the number "Actually Ringing". The Problem is AFTER yo dial the number and tab the green Call Soft Key. (We have a family plan on AT&T)
I posted on Android Central and several Ops answered stating they have a similar problem, with no answers.
I made a Call to AT&T, Technical Services and as in Past, famous words, " Never heard of that before"
Hope someone here can give a better explanation or better yet an Answer.
Also have a Quick side question. "Does the Galaxy Note 2 AT&T support 802.11ac Wireless Routers?"
Thank you in Advance!
Click to expand...
Click to collapse
Sorry I can't help with your first problem but I can tell you that the note 2 is not compatible with 802.11ac.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have the same issue with two Galaxy Notes II, I noticed there is a long delay before the number dialed starts to ring. The delay is about 5-10 seconds. I went to an AT&T store and they replaced one of the phones for me because I was under the 14-day return policy but I am still having the same issue with the new Note II.
I live in Michigan.
Same issue on the S3. Root and install a custom rom and you won't have the issue. It seems like it has to do with the AT&T phone book.
Sent from my SAMSUNG-SGH-I747 using xda premium
Does the issue happen everywhere or just when you are home? For me it only happens in a 5 mile radius of my house but if I travel outside my city all calls are fine. I've switched two S3's and two Note2's and on my third Note2 and finally realizing after calling AT&T every other day for a month I finally realized it was because my cell reception runs from the floor so I need to buy a micro cell tower. Not sure if my story and experience helps but the issues sounds exactly like mine.
I had this issue with my Samsung Infuse...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Had the same problem. Still do actually after getting an upgrade to the note 2 from the s3. I noticed that the phone disconnects from the mobile data before you can get the phone to ring. . My data then wouldnt turn back on 75% of the time and the phone would have to be rebooted .

Note 8.0 LTE version

Would it possible to hack this device for phone calls?
Does it have the needed hardware/radio for traditional cellular calling (not voip or volte)?
A friend of mine told me that At&t will assign you a number with your SIM, would they try to roadblock you from using it to make calls?
Just wondering if anyone else is interested in attempting this.
mine is hk lte version and it supports phone call out of the box. So isn't at&t's?
Sent from my GT-I9300 using xda app-developers app
apollostees said:
Would it possible to hack this device for phone calls?
Does it have the needed hardware/radio for traditional cellular calling (not voip or volte)?
A friend of mine told me that At&t will assign you a number with your SIM, would they try to roadblock you from using it to make calls?
Just wondering if anyone else is interested in attempting this.
Click to expand...
Click to collapse
I keep asking the same questions, I know when Samsung announced the Note 8.0s they promised ATT customers a converged phone and Tablet, the "Phablet" as they so mwere marketing it, then I think when ATT and Samsung saw how much they were going to lose in revenue from people doing away with redundant "iDevices" they paniced and screwed over the customers and removed the dialer from the firmware.
jrmccracken said:
I keep asking the same questions, I know when Samsung announced the Note 8.0s they promised ATT customers a converged phone and Tablet, the "Phablet" as they so mwere marketing it, then I think when ATT and Samsung saw how much they were going to lose in revenue from people doing away with redundant "iDevices" they paniced and screwed over the customers and removed the dialer from the firmware.
Click to expand...
Click to collapse
I'm sure someone here could make it work as far as the device goes, but At&t holds the power in the end. Their model doesn't come with a phone plan, just a data plan. This is likely where it would fail.
could you edit your post title and specify the model number since there is multiple LTE version of the Note 8 please.
hi ,
i dont own one , yet , but my other galaxy devices i have google voice installed and then talkatone setup and it can make and recieve calls via google voice number , its voip but it works over data and wifi , so you can use your google voice number just like a normal cell number ,
check it out , i know its not the exact solution you were looking for but it does work , i cut my bill in half over 65$ taken off by lowering my minuets , forwarding all incoming calls to my google voice, and taking off text messages , you still need minuets though , the forwarding costs 1 min per call and someones ALWAYS gonna call your previous number until you get everything moved to GV

T-Mobile Samsung Galaxy watch LTE activation.

I am hoping someone can answer something for me. I am getting the 46mm Galaxy watch with LTE from T-Mobile as soon as they are back in stock. Hopefully it will ship the 24th which is the earliest. Anyway, I have been doing a lot of research on the watch. Some things concern me and I can only work around one I get the watch.
But, the major concern is when I get the watch will it be already activated on LTE? I have read a lot of people talking about having to have a Samsung phone to do the activation. I talked to T-Mobile and they said it should be activated already if the Digits line is active. It is active on the other one we ordered that was in stock. I just don't know about mine yet until it ships.
So, does anyone have any experience with this watch on T-Mobile? I do not have a Samsung phone. I know all Bluetooth stuff will work. I just want to use it as a standalone device also.
JAWheat411 said:
I am hoping someone can answer something for me. I am getting the 46mm Galaxy watch with LTE from T-Mobile as soon as they are back in stock. Hopefully it will ship the 24th which is the earliest. Anyway, I have been doing a lot of research on the watch. Some things concern me and I can only work around one I get the watch.
But, the major concern is when I get the watch will it be already activated on LTE? I have read a lot of people talking about having to have a Samsung phone to do the activation. I talked to T-Mobile and they said it should be activated already if the Digits line is active. It is active on the other one we ordered that was in stock. I just don't know about mine yet until it ships.
So, does anyone have any experience with this watch on T-Mobile? I do not have a Samsung phone. I know all Bluetooth stuff will work. I just want to use it as a standalone device also.
Click to expand...
Click to collapse
You need a T-Mobile phone to get it up and running. My watch connected to my phone thru bluetooth and was working just fine, but I couldn't get the LTE to work until after I made the trip to an actual T-Mobile store. I have a Verizon phone. I couldn't get the LTE to work so I ended up using a T-mobile employee's phone to set it up. It needs to download something thru a T-Mobile line. But once you set it up you're good. Hope this helps.
Yeah I bought it straight from T-Mobile. And I have T-Mobile. I just have a Moto z2 force and I have heard you can't set the LTE up without a Samsung phone. You get kind of error like that it can't be setup on this device. T-Mobile assured me it will be working fully after they link the Digits line to it. Which is right before it ships.
Johnny Five said:
You need a T-Mobile phone to get it up and running. My watch connected to my phone thru bluetooth and was working just fine, but I couldn't get the LTE to work until after I made the trip to an actual T-Mobile store. I have a Verizon phone. I couldn't get the LTE to work so I ended up using a T-mobile employee's phone to set it up. It needs to download something thru a T-Mobile line. But once you set it up you're good. Hope this helps.
Click to expand...
Click to collapse
Did you get your watch to activate on a T-mobile stand alone line? I have Sprint for my phone. I have a Samsung S2 watch on a stand alone line. I went in and bought a Galaxy Watch at a T-mobile store. We tried for 3 days and never got it to activate on my stand alone line, so I returned it. The guys in the store called all kinds of customer service numbers. They were finally told that Samsung wouldn't allow it to activate on a stand alone line. We all thought it was bs but no one could get it working. So does yours have its own line and number on T-mobile? Thanks.
smarcin said:
Did you get your watch to activate on a T-mobile stand-alone line? I have Sprint for my phone. I have a Samsung S2 watch on a stand-alone line. I went in and bought a Galaxy Watch at a T-mobile store. We tried for 3 days and never got it to activate on my stand-alone line, so I returned it. The guys in the store called all kinds of customer service numbers. They were finally told that Samsung wouldn't allow it to activate on a stand-alone line. We all thought it was bs but no one could get it working. So does yours have its own line and number on T-mobile? Thanks.
Click to expand...
Click to collapse
I only have one line thru T-Mobile and it is the Galaxy watch. My actual phone is a Verizon phone. I had problems getting it to sync to my phone. I called Samsung and t-mobile, both didn't know what was what. I returned my watch and got a new one thinking it was defective. The new one did the same thing. So I went to the Samsung forums with my problem and someone suggested to take it to the store and use one of there phones. So I did.
It took a couple of tries. I used two different phones from the store before the employee just let me use his. I forget what kind of phone he had but that made all the difference. I suggest going into a t-mobile store and syncing your watch to the most current SAMSUNG device they have. What happens is they use the phone to transfer the file you need to your watch. Once you have it downloaded on your watch the LTE should be up and running. You won't need that phone ever again even after a factory reset. Your watch should have its own number and you can connect it to whatever carrier phone you have.
Let it be noted that I did this before any updates occurred. I would have hoped this issue would have been fixed by now. I hope this helps. I will say that T-Mobile was very kind, and when they could be, they were very helpful.

AT&T Not Standalone Device

On AT&T's network the Galaxy watch DOES NOT operate as a standalone device. The watch has a telephone number, and the cell phone associated with the account has number. Samsung clearly advertises the watch as a "stand alone device" where you can make and receive calls. This is not true with ATT at least not currently.
Number sync off
Phone Off,
If you initiate call from the watch, you can and the receiver sees your watch number. This is good.
If you receive a call to the watch number, it goes immediately to voice mail. This is bad, it should ring on the watch.
Phone On,
If you initiate a call from the watch, the receiver sees the cell phone number. This is bad, the receiver should see the watch number.
If you receive a call on the watch, it immediately goes to voice mail. This is bad, you should be able to answer the call on the watch.
Number sync ON
Phone Off
If you initiate a call on the watch, you can but the cell phone number shows up. This is how number sync should work but it is not how I want the watch to work.
If you receive a call to the watch number, you get a message "The person you are trying to reach is not accepting calls...". This is bad and you should be able answer the call on the watch.
Phone On
If you initiate a call from the watch, you can and the recipient sees the cell phone number. This is what should happen but again not what I want.
If you receive a call to the watch number, you get the same "The person you are trying to reach is not accepting calls...". This is bad and you should be able to answer calls on the watch.
In my case, I do NOT want number sync. I operate my business of off my watch and my personal is my cell phone. I have had multiple calls to tech support and am now waiting for higher-level tech support to call me back within a couple days. Yeah, and I have a bridge to sell.
I want to make and receive calls on my watch using the watch's number. (this was clearly stated at the time I purchased the watch in October - and it worked at that time). At some point, this was changed on my watch as in the beginning, it did operate separately. This is what Samsung clearly advertises. AT&T does not clearly state that your watch will not operate “stand alone”.
I think Verizon does the something similar but at least they say there may be a problem. T-mobile gives conflicting information. One said it would work stand alone, another said I had to buy a digits line and then I could get them to answer or call from either number. I’m still researching.
Does anyone have any help to offer?
I have my unlocked Galaxy watch on T-Mobile and it works as a duplicate of my phone number as long as you have a data with paired digits plan for the watch.
Phone off ... Watch uses primary (phone number) to make and receive calls.
Phone on watch uses primary (phone number) to make and receive calls.
I don't know that you can have the watch be a true standalone without having a voice plan for the esim/watch on its own. Not sure if it's possible on tmo or att.
The watch number is not supposed to be used. When the phone is off, I can make calls with the watch (and others see that it is coming from the cell phone number) and when I receive calls on the watch that is because others have called the cell phone number.
To say in the middle of your description that functionality works as it is supposed to but not the way you want it to - makes it seem like all of your efforts are not really that worthwhile... If you want the watch to work differently then go back to your provider and tell them you don't want the watch in the phone connected and you want both phone numbers to work separately.
- R. Kruse Ludington
Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA; Motorola StarTac
The earlier smartwatches used to have their own separate number, and were not forced to share the cell phone number on the associated account. You could make voice calls on the watch number and you could send texts, on the watches number. I am not sure when this change was made by the cell companies but I'm guessing within the last year.
colorchange said:
The earlier smartwatches used to have their own separate number, and were not forced to share the cell phone number on the associated account. You could make voice calls on the watch number and you could send texts, on the watches number. I am not sure when this change was made by the cell companies but I'm guessing within the last year.
Click to expand...
Click to collapse
So tell your carrier to remove the link between the numbers
- R. Kruse Ludington
Galaxy Note 8<-5<-3<-S3<-Nexus; Droid X; HTC HD2<-Touch Pro 2<-Tilt<-8525; O2 XDA II<-XDA; Motorola StarTac
Pretty sure Tmobile one plan for wearables supports what you're trying to do
shollywood said:
Pretty sure Tmobile one plan for wearables supports what you're trying to do
Click to expand...
Click to collapse
It will only do it IF: you have a samsung phone already on T-Mobile. Then you have to use Digits. This not like the GS3. I tried at the store, even tried switching my Gear S3 Frontier LTE number to the Galaxy Watch and no go. Since I was on Sprint, I switched the GW to sprint and now waiting for the VoLTE upgrade to be released.
No, Digits is a different plan that "tethers" to your phone. One plan is standalone, to my understanding.

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