[Q] Damaged USB port? - Google Pixel 2 XL Questions & Answers

Last week I wanted to plug in my phone into our shop's stereo, using the the official included USB-C to 1/8th headphone adapter. I plug in the phone, fire up my music, but the audio continues out of the phone's speakers.
So I unplug and replug in the adapter, and the aux cable a couple of times with no luck, even restarted the phone to see if that would do it.
At that point I thought that somehow the adapter was damaged, so I ordered a replacement (making sure to get one with a DAC [sidenote: **** any manufacturer that makes you not only have to get an adapter for headphones, but makes you have to get a SPECIAL adapter])
No dice with the new adapter.
I went a couple of days not really worrying about it, the phone charges just fine, like it always has, so I didn't think it was a hardware issue. I thought it was just bad luck with these stupid, terrible, superfluous, awful adapters.
But today I had to pull a file off the phone to my computer, using multiple known good Type-C to USB-A 3.0 cables.
Phone says it's charging, but I didn't get the notification to select USB mode, and USB ADB debugging never showed up.
Windows is constantly making the device connected, disconnected sounds, and device manager is showing me an "Unknown USB Device (Port Reset Failed)"
Is it possible that somehow the data connections on the port on the phone are damaged, without it affecting power delivery? I have no idea how that would work, Like I said, it charges just fine, and all my cables feel pretty secure when plugged in, there's no play or wobble and I don't know what to do to troubleshoot it further.

You can try to clean the port

I have the same issue. Ive requested a replacement aux dongle from Google and still no go. It charges fine, connects to my computer fine adb, data transfer etc all work, only for music it continues to play from the speaker even when connected.

Yes it's possible for the phone to get power but have no data connection it's happend to my Nexus 6p I paid for the insurance so I had to pay the deductible to replace I have had some data issues with the pixel 2 xl but always seems to come back after a few days could just be a dirty connection since I work construction and some times gets very dirty.
But I'd be careful of what cables you buy when they are usb a to c but seem to have no issues with c to c

I have the same problem and are trying to work with Google for a fix. I have tried everything and they are pretty useless. I am now requesting a new device as I'm still under warranty.

Related

USB cable problems?

Hi folks,
i purchased a new usb cable today. its retractable, called 'Sync "N" Charge'. it is essentially the same connections as the stock usb connection cable.
the problem is when i try to connect my (Imate Jam) to my PC(winXPpro) it either freezes my pc, or puts up this msg.
USB device not recognised, one of the usb devices has malfunctioned, click here(opens up systems properties).
It does charge the Jam. well atleast the orange charge indicator lights up(i havent checked for actual charge).
The device drivers for my Jam are fine seeing as it still works when i connect with my original cable.
my original cable works fine, even if i switch straight back to it after trying to connect with the new cable.
I think the cable may be wired incorrectly eg postive and neg prolly fine but the data pins are screwie some how, sound like a reasonable guess?
Is there something else that im not thinking of/dont know about that could be causing the problem?.
bleh just typed all that and answered my own question. the data pins in the new plug are a little bit shorter than the power plug. I use a silicone case on my Jam which stops the plug from pushing in all the way by like 0.25mm. took off the case and bingo problem fixed.
I hate when that happens.
Ok well i might as well say that its a nifty little piece of hardware now that i got it working.
Which leads me another question, the reason i got this new cable was to be able to leave it in my bag and pull it out when i wanted to use my Jam like a 1gb usb card(1gb sd card). the times when i wanted to do this would be at university.
is there a way to make a pc recognise the jam like a usb drive instead of a pocketpc upon connection? i wont beable to install activesync on university pc's.
Thanks
Speedn

Will not stay connected via USB

i searched around and i cant find the thread on this.
i was charging my phone through the USB port and it just randomly disconnected. i reconnected at it is recognized for a second then disconnects. the menu comes up on the screen and i see the notification at the top, but after about 2 seconds it just acts like i unplugged it
i have tried multiple USB ports, cables and different PC's and they all do the same thing now.
i installed HTC sync and rebooted the machine. i changed the power settings on the machine and made sure that the USB power management is disabled.
does any one have any idea whats going on?
Do you have a auto kill app such as taskiller ?
Sent from my PC36100 using XDA App
no... the phone was just hard reset. the issue was there prior to the hard reset
it does the same thing on my laptop and desktop
both are windows 7 x46 with HTC sync installed
could be your usb port on your handset OR/AND the usb cable's tip that you insert into the port could be loose/failing. wiggle the usb cord at the end where it connects to the phone GENTLY and see if its loose. should be s snug fit...
I have the same problem n started a few threads about it n havent gotten anywhere. My work computer has no problem seeing my phone but my personal computer will not, very very strange. Ill watch this thread n see if a solutions comes about.
seems like a very snug fit too me...
i should also mention that plugged in to the wall charger it has no problems
i have tried 3 different cables and 3 different computer and all USB ports on those computers, all the same issue
I didn't have this issue till now but suddenly same thing started happening to my phone..
I have plugged in my phone using USB with laptop and it shows me charging but after two minute it just discount it...
me and my buddy have the exact same issue here. what i do is, i unplug it a few times and on the 4th i keep it it. seems to be a bit more stable that way.
i don't think this is an issue with faulty usb ports on everyone's separate computers. (could be but i frelling doubt it) ive tried this in multiple windows machines (win7x64 and xp), and it happened on all of them. Only once did it happen on my work mac. i have not, however, tried a different micro usb > usb cable. i only used the htc one. we could have faulty cables. or it could be a phone issue itself, hardware wise whereas these are the only common denominators we have in this problem that i can see.
i lean towards faulty batch of cables. if you plug in the cable to your phone and computer, and wiggle the middle of the cable without touching the ends, it will disconnect.
what gets me is that there is no problem when it connects to the wall usb port. that is confusing. maybe the cable needs a more heavy flow of power to stay connected, which then leads me to believe that usb drives don't have enough juice to keep the thing going, or at least variable flows of power.
i know the phone has an "issue/feature" where it will stop charging the phone completely when it gets to 100% even if you leave it on the charger. maybe some sort of overcharging fail safe right? so what if there is something wonky going on with the phones usb port, or the phone cuts off the connection thinking your done using it?
its late, im speculating just throwing stuff out there.
I'm getting the same problem. Thing is, if it needed more power, why would it still work in a mac? I didnt have this problem until I went through a few different ROMS. So I dunno. I never had this problem before root. But I dont see any reason why it shouldnt fuction normally

Anyone having USB connect issues?

Sometimes my phone will not charge when connected to the wall or my computer. The problem usually goes away on it's own, but when I need to charge I generally need to charge.
Sometimes I cannot access my phone via USB on PC either.
Only with data to and from the computer. No charging issues at all.
I've never had issues when plugged in to computer (USB). I frequently have issues when plugging into wall charger, but I think I have a bad cable. Phone will recognize charger connect, sit for a second, and lose the connection. Charging stops while cable is in. I bought a cheap cable on-line for the wall charger. I guess you get what you pay for....!
I have issues with usb connnect to computer since flashing cm6 8/13 nightly. Will not charge or mount usb.
Restoring back to 8/11 seems to fix issue but can't seem to get any newer nightlys to work or rc2.
Sent from my PC36100 using XDA App
michaelvibe said:
Sometimes my phone will not charge when connected to the wall or my computer. The problem usually goes away on it's own, but when I need to charge I generally need to charge.
Sometimes I cannot access my phone via USB on PC either.
Click to expand...
Click to collapse
Kind of sounds like a loose connector. I bought some micro USB cables from monoprice and the size of the connector was just a tad smaller than the plug for the phone. So if the cable wasn't plugged in and propped up in a certain way, the phone wouldn't charge. I just bought some new cables from monoprice (the ferite core ones) and problem solved.
I guess when this happens to you, wiggle the cable a little and then hold it for a few seconds at a certain angle and see if it starts charging... if it does then you know you need a new cable.
I was having similar issues and with my sd card permission issues I simply uninstalled my usb drivers and my removable disc drivers for the phone on the computer I think there was like 3 sets and haven't had an issue since.

Connecting P2XL to USB-C to USB-C via motherboard

I can't figure this out... I have an ASRock Motherboard Motherboards Z370 EXTREME4 motherboard with a USB-C output on it and using Win10. I've tried using the P2XL USB-C to USB-C cord to connect my phone to the computer to transfer files. I get nothing that shows up on the phone, yet everything is updated and working on the computer.
Any ideas?
Also as a side note, I have a dozen or so regular USB-C cords. Only 1 actually works just connecting it to a USB port on the computer. Some don't recognize anything, some will recognize the phone and let me transfer files only to have it drop the connection and reconnect to the phone. The 1 cord that actually does work, works as expected. Also this same issue happened on my old PC as well. Only 1 cord works with this phone and everything is updated. I've tried other computers with same issue.
I've also noticed I can only charge my phone with a couple of 120v USB outlets. Lots of them won't charge my phone, even though the phone says it's charging.....just never gains any charge.
I have a pretty similar issue with a C to C connection using my Razer Blade. I have this happen with the OEM cable and a couple of non-OEM C to C cable. I can't remember ever having an issue with my HTC 10 using a C to C, or when I use a USB A to C cable with this phone. While I'm not entirely convinced it's not my USB C port on my laptop, more evidence points to it being my Pixel rather than the port.
It's not the biggest issue for me because it's not a constant hindrance and I can usually get any transfer to finish.
Think I've been down this road... No fix. No idea what is happening or why.
The only option I have is to use my 1 cord to transfer. I usually am transferring several gigs at a time. I never had this issue with same cords for my original pixel XL.
What gets me is I even has issues using us chargers even. They say it's charging but never gain any charge.
Kind of thinking my phone has been defective
Wiped it yesterday and tried again with the OEM USB-C to USB-C cable, no luck even recognizing the phone, even to charge. I did however use a USB-A to USB-C 3.0 cable that didn't ever work originally and it copy 15gb of music without an issue.
I'll keep testing, as well as test it on the chargers that didn't work previously. I will also contact ASRock as I believe possibly my motherboard's port for the C-to-C not to work with the phone. It's not the worst thing not being able to use it, as I'm happy I can finally transfer files at 3.0 speeds now! SO MUCH quicker copying files back onto the phone than when I pulled them off!

Problems with USB-C connector?

I noticed that when I connect the phone via an USB-C cable to my computer or to an USB stick, the connector only works in one direction, like in the old USB-B days. When I rotate the plug it no longer works reliable.
Haven't faced such an issue. You should try another cable and if the issue is persistent, maybe the USB connector itself is having issues and you should reach out to Nokia service.
I tried several cables and eventually got in contact with retailer and received a new device. On the night before the new device arrived, I couldn't really charge the phone. Hopefully this won't happening again.

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