Hi.
I've been a victim of Aliexpress' unethical behaviour.
I did not lose much money, but their policies reveal what to me looks like a planned effort to benefit from currency rates. In other words, currency speculation.
I'll explain my case:
I recently intended to buy 2 Xiaomi mobiles from a well reputed seller. In the end things didn't look as advertised so I cancelled my order way before it reached processing state.
When I placed my order my bank reflected that a hold order was issued to my credit card for the right amount of my purchase, 450.76 euros. That's how its done, so no problem... yet.
After I cancelled my order, the hold was still on place - but instead of leaving the hold to fall off they issued a charge order. In other words, instead of leaving the money reserve to expire, they acted to charge me fully despite I had cancelled my order with the package not even being processed.
If they had left the reserve to expire no other action would have been necessary on their side. After a couple weeks the hold would have been lifted and the money would be back to my account again. Easier for them and for me.
Why, then, did they choose to charge me instead, having to activate a refund action afterwards?
Well... I paid 450.76 EUR ... they're refunding me 512.14 USD >>> 441.44 EUR... that's 9.32 EUR less than what they charged me.
And this is, I conclude, the reason why they charged the full amount instead of just leaving the hold alone so it expired in due time: they earn money in the process of refunding cancelled orders.
I understand international trade has its risks because of exchange rates... but Aliexpress took the harder route to refund me. I see this as intentional currency speculation, as there are easier and safer ways for them to give me my money back.
No way to contact them except thru Customer Service (!) chat, which to date has been a huge waste of time.
So here I am, telling my story (yours may differ)... but here it is anyway, as a word of caution against Aliexpress shady practices.
If you are an Aliexpress representative willing to solve this, please do contact me.
You paid in USD so your exchange got handled by either your payment processor or your bank. They take a cut both ways. That's why you are missing some money.
The real problem is the holding stuff, they should use that system instead.
vendor refunds
bokeron2020 said:
Hi.
I've been a victim of Aliexpress' unethical behaviour.
I did not lose much money, but their policies reveal what to me looks like a planned effort to benefit from currency rates. In other words, currency speculation.
I'll explain my case:
I recently intended to buy 2 Xiaomi mobiles from a well reputed seller. In the end things didn't look as advertised so I cancelled my order way before it reached processing state.
When I placed my order my bank reflected that a hold order was issued to my credit card for the right amount of my purchase, 450.76 euros. That's how its done, so no problem... yet.
After I cancelled my order, the hold was still on place - but instead of leaving the hold to fall off they issued a charge order. In other words, instead of leaving the money reserve to expire, they acted to charge me fully despite I had cancelled my order with the package not even being processed.
If they had left the reserve to expire no other action would have been necessary on their side. After a couple weeks the hold would have been lifted and the money would be back to my account again. Easier for them and for me.
Why, then, did they choose to charge me instead, having to activate a refund action afterwards?
Well... I paid 450.76 EUR ... they're refunding me 512.14 USD >>> 441.44 EUR... that's 9.32 EUR less than what they charged me.
And this is, I conclude, the reason why they charged the full amount instead of just leaving the hold alone so it expired in due time: they earn money in the process of refunding cancelled orders.
I understand international trade has its risks because of exchange rates... but Aliexpress took the harder route to refund me. I see this as intentional currency speculation, as there are easier and safer ways for them to give me my money back.
No way to contact them except thru Customer Service (!) chat, which to date has been a huge waste of time.
So here I am, telling my story (yours may differ)... but here it is anyway, as a word of caution against Aliexpress shady practices.
If you are an Aliexpress representative willing to solve this, please do contact me.
Click to expand...
Click to collapse
I ordered a Xiaomi Mi Max 3 phone at the start of an Aliexpress vendors sale on August 27 from a reputable merchant. The price somehow jumped from about $249 to $359.25 after I checked out. It’s possible the price had already changed in the few moments before I finalized the purchase by clicking “buy from this vendor” but regardless I immediately went to the cancel process.
I did get an immediate hold order on my Citi Bank credit card as expected which changed to a charge order perhaps 1-2 hours later. So far my Citi bank card has issued me a full conditional credit ($359.25) so hopefully no currency problems like you encountered.
souljaboy said:
You paid in USD so your exchange got handled by either your payment processor or your bank. They take a cut both ways. That's why you are missing some money.
The real problem is the holding stuff, they should use that system instead.
Click to expand...
Click to collapse
No.
I am not blind. I paid in EUR.
Customer in-attention answers to a simple question in spanish: What was the currency used to pay my order?
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So... now, what?
tahoemike1 said:
I ordered a Xiaomi Mi Max 3 phone at the start of an Aliexpress vendors sale on August 27 from a reputable merchant. The price somehow jumped from about $249 to $359.25 after I checked out. It’s possible the price had already changed in the few moments before I finalized the purchase by clicking “buy from this vendor” but regardless I immediately went to the cancel process.
I did get an immediate hold order on my Citi Bank credit card as expected which changed to a charge order perhaps 1-2 hours later. So far my Citi bank card has issued me a full conditional credit ($359.25) so hopefully no currency problems like you encountered.
Click to expand...
Click to collapse
Not that easy in SPain, I'm afraid. Y need to take legal action first or my bank won't lift a finger.
bokeron2020 said:
No.
I am not blind. I paid in EUR.
Customer in-attention answers to a simple question in spanish: What was the currency used to pay my order?
So... now, what?
Click to expand...
Click to collapse
The seller specifies what currency you pay, it is the same in ebay. You have to convert it with your payment processor, bank or paypal/alipay. I am yet to see a mi max 3 auction where the currency is in EUR.
The currency of your bank account you pay from has nothing to do with the asking price or what currency the seller gets when you pay, as you will have to convert the required amount to usd.
Now what? Realistically, nothing. You try to avoid the same thing next time.
souljaboy said:
The seller specifies what currency you pay, it is the same in ebay. You have to convert it with your payment processor, bank or paypal/alipay. I am yet to see a mi max 3 auction where the currency is in EUR.
The currency of your bank account you pay from has nothing to do with the asking price or what currency the seller gets when you pay, as you will have to convert the required amount to usd.
Now what? Realistically, nothing. You try to avoid the same thing next time.
Click to expand...
Click to collapse
You still don't understand, or maybe you just don't want to understand it.
The Aliexpress webpage showed me the price in EUR... so excuse me if I believe is not absolute madness to think you are going to be charged in EUR... because nowhere in that webpage, and nowhere in Aliexpress it seems, was stated that you'd be charged in USD.
I even asked customer in-support...
Related
the HTC Desire will come one week ahead
according to clove
http://blog.clove.co.uk/2010/03/24/htc-desire-first-stock-29032010/
It has today been confirmed that the HTC Desire will be arriving now on the 29th March. Just over a week ahead of schedule you will be able to get your hands on a HTC Desire sooner than you may have expected.
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The stock is SIM Free, unlocked and Graphite in colour. We will be shipping the first unit from Monday the 29th.
Click to expand...
Click to collapse
UPDATE: also handtec is confirming that they will be getting at the same day, 29-Mar-2010
http://www.handtec.co.uk/product.php/2749/htc-desire--sim-free-unlocked-
thats exciting!! just a quick question here, if i buy it from clove, how many extra dollars do i have to pay for duty and tax to get that imported to GA, US?
w00yee said:
thats exciting!! just a quick question here, if i buy it from clove, how many extra dollars do i have to pay for duty and tax to get that imported to GA, US?
Click to expand...
Click to collapse
yes i cant wait till i get my hands on it
not exactly sure, the shipment costs depends, .. it could reach to 37 euros as in my case (living in middle east).
and within the country am living in right now, there is 5% duty if i used DHL/Fedex .... so it really depends on your country's laws
ok but on the desirehtc website it still says 01/04 so probably all other retailers will have it then or even later than that
irkan said:
yes i cant wait till i get my hands on it
not exactly sure, the shipment costs depends, .. it could reach to 37 euros as in my case (living in middle east).
and within the country am living in right now, there is 5% duty if i used DHL/Fedex .... so it really depends on your country's laws
Click to expand...
Click to collapse
wow~ only Duty, no VAT for your country?
w00yee said:
wow~ only Duty, no VAT for your country?
Click to expand...
Click to collapse
VAT is only for European countries, .... Lol
cez10 said:
ok but on the desirehtc website it still says 01/04 so probably all other retailers will have it then or even later than that
Click to expand...
Click to collapse
To be fair that is probably counting down to when it's avalaible to customers.
So shops etc will probably get it a few days early. It's like with games, if you preorder a game from a game shop then you're almost certain to get it in the post a few days before it's actually supposed to hit the shelves.
Last time I bought something with DHL it was from US, a samsung P3
It costed 150$+50$ shipment
Lebanese customs...45$
So about 20%
vegetaleb said:
Last time I bought something with DHL it was from US, a samsung P3
It costed 150$+50$ shipment
Lebanese customs...45$
So about 20%
Click to expand...
Click to collapse
actually the percentage should be taken from the original value of the product (excluding the shipment).
So basically yours is more like 30%
Seriously though why is there no proper hands on reviews yet with less than a week to go before release..? They are normally the only way that helps me contain my excitement.
Coatezy said:
Seriously though why is there no proper hands on reviews yet with less than a week to go before release..? They are normally the only way that helps me contain my excitement.
Click to expand...
Click to collapse
I'm thinking this, should be reviews by now but each day I check and can't find one =[
Coatezy said:
Seriously though why is there no proper hands on reviews yet with less than a week to go before release..? They are normally the only way that helps me contain my excitement.
Click to expand...
Click to collapse
I agree with you, ... everyday i check google & youtube for the latest news and clips on the Desire, .... but everything so far is not proper, .. most of the clips just mention the specs and flip the phone 2-3 times. there isnt any proper review of any kind ..
Superb!!!!!! This is the best news for me today I ordered from Clove as well ... Yippie!
Mine is ordered from Clove too Looking forward to it hopefully there will be no big bugs when released.
Is HandTec.co.uk a reliable store?
THX!
Buy from Clove
asci said:
Is HandTec.co.uk a reliable store?
THX!
Click to expand...
Click to collapse
I would go with Clove if you're buying from the UK. GPB/STG$330. I just ordered mine and had a few questions about payment, shipping etc. They were extremely helpful.
They even told me I would miss the first shipment due 29th March, but would get mine from the 2nd shipment, due 2nd April. many e-tailers wouldn't offer this sort of info up-front because delivery date for preorders can, and almost always will be, a deal-breaker.
bcmobile said:
I would go with Clove if you're buying from the UK. GPB/STG$330. I just ordered mine and had a few questions about payment, shipping etc. They were extremely helpful.
They even told me I would miss the first shipment due 29th March, but would get mine from the 2nd shipment, due 2nd April. many e-tailers wouldn't offer this sort of info up-front because delivery date for preorders can, and almost always will be, a deal-breaker.
Click to expand...
Click to collapse
Thank you very much! I'm buying from Italy, but I saw that Clove can also ship abroad. So I will also miss the first round...and maybe also the second...LOL. The price is more convenient that Expansys, about 40€ less...
ONE MORE QUESTION: is the graphite model the silver one?
asci said:
ONE MORE QUESTION: is the graphite model the silver one?
Click to expand...
Click to collapse
I think the graphite model is the Urban Brown one, seeing as how graphite is pretty dark, and that only a few stores and carriers will have the silver one, but don't take my word for it.
irkan said:
VAT is only for European countries, .... Lol
Click to expand...
Click to collapse
i see.. embarrassed...
So, anyone can tell me if I am right, if I want one from Clove (am in US) I have to pay for the phone, shipment, and import duty, no other fees, correct?
Yay!! After the crap day I had yesterday I needed this news to bounce me back. I ordered with Clove and haven't been in touch with them yet but as I placed my order way back on 16-Feb I'm pretty confident of being in the first shipment. Come to me, my lovely!!
I bought a Galaxy Nexus from Clove.co.uk back in Nov last year and it has been a nightmare dealing with them and trying to get warranty replacement.
First of all they charged me VAT even though I am in New Zealand and I have to send them a couple of emails to get a refund but instead of reversing the entire transaction and charge the correct amount on my credit card (which is what mechants should do normally according to visa) they processed it as a partial refund which incurs additional conversion charges plus different exchange rates and leaves me 50 dollars short. (If they had accepted paypal instead of charging directly on customer's credit card this would be no problem)
When I recieved the phone, I discovered severe color banding across the entire screen(two vertical black lines). I know minor color banding is common in SAMOLED(didnt happen on my Galaxy S 1 though) but after comparing the screen with my colleague(hes ordered a GN from clove as well) I believe the screen is indeed faulty and send it back to clove (I have to pay for the return shipping charges)
After a long period of wait and even several phone calls (They only reply to 70% of my emails and I have been without my phone for about a month which is annoying) to their UK base (thanks to time difference I have to stay til midnight for them to open) I was told that they wouldnt issue me a replacement and my phone is to be shipped back.
Not sure about you guys but I am done with clove.co.uk, I wasted more than a hundred dollars (extra) on those idiots and ended up with a faulty phone. Wouldnt recommend purchasing anything from them ever again.
And I wouldnt even go into details of how they promised to have "taken extra steps to ensure the volume bug is not present on the phones they ship" and I have to wait for a bug fix because (un)surprisingly the phone I recieve does have the volume problem and they refuse to exchange it citing incoming firmware.
REMEMBER THEY DONT ACCEPT PAYPAL FOR A REASON (so you have no one to cry to when they f you in the ass).
Look at the f*ing screen!!!!!#$%#$%#%
And clove claims there is no problem?!#@!
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Sorry about shaky camera, I have to take the photo without the flashlight.
Duh..
?
Buy local I advise in the future
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
will post some pics about the problematic screen later.
zyo said:
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
Click to expand...
Click to collapse
But it will be available in Australia soon, no? NZ is closer to Australia.
Sent from my Galaxy Nexus using xda premium
Not sure but I have learnt my lesson dealing with overseas retailer now...
Talk to your bank and they will refund the money you lost through exchange rates
Sent from my Galaxy Nexus using xda premium
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
gogol said:
But it will be available in Australia soon, no? NZ is closer to Australia.
Click to expand...
Click to collapse
Not relevant to the OP, but for anyone else - it's been available in Aus since December.
No offense, but this is the whole reason I actually waited patiently for it to arrive on our shores as opposed to ordering from the UK, all is well until something bites you in the butt and you have to deal with someone over the other side of the world.
I am surprised douche bags like clove.co.uk actually has any returned customers, oh well good luck as long as you dont have to deal with replacements!
I ordered two phones off clove and they were both opened, probably returned stock which had not been advertised. Returned, but was big waste of time. If buying from UK I advise reputable companies like amazon.
Those guys do sound dodgy....
zyo said:
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
Click to expand...
Click to collapse
They have to refund you the total amount they took from you. The fact they use different exchange rates is irrelevant.
My wife is a lawyer
Sent from my Galaxy Nexus using xda premium
Anyone work for sprint here?
I am trying to get on a SERO plan.
Would somone be so gracious to pm me their email and 3 digit code?
I'll love you in a totally non-homosexual way !
.
Sero no longer exsist anyways..
Sent from my SPH-D710 using xda premium
Yeaaa, I don't think SERO is around any more.
Ya, SERO is long gone. There is another plan for friends and family members. But, it is in your sponsers name. So, if you don't pay your bill they would know and they would be responsible for it. I wouldn't think anyone would chance it for someone online. Plus, from time to time they change requirements. A few years ago there was a limit of the number of family members. If they reincorporate a limit that would really suck if it was used by people you didn't even know.
And, if anyone on the plan is behind on their bill no one can upgrade their phone until the bill is caught up.
Like the previous poster said. No one would chance it.
The Advantage Plan(s) details and fine print have changed quite a bit, and even a little more since I was hired last year.
We can have up to 30 lines, which is pretty wonderful! But only 1 personal line is FREE (other lines we could open cost $40 a month for unlimited everything) and 1 tablet (accessory) line, with an optional hotspot, etc.
More-or-less, that is some risky business for anyone who would be willing to provide that information via the internet.
Sent from one impressive piece of technology.
try this
Click here.
Enter this...
Sprint Employee Email Address: [email protected]
Last 3 Digits of Employee ID (CID): 383
You may get this...
"Access Denied
You may be trying to access a private offer or shopping area on sprint.com. Please confirm that the link you entered is correct.
We apologize for the inconvenience. If you feel you have received this message in error, please contact us at 1-877-618-5606.
Just do this...
Hit browser's back button, then click on "shop now" again and it should take you in. Where you should see the "Welcome Everything Plus Referral Program Shoppers" page.
Discounts not as bad ass as the SERO plans were, but still a discount nonetheless.
...btw this was posted on a blog a while back by none other but Russ Mcguire himself.
amahabir said:
Click here.
Enter this...
Sprint Employee Email Address: [email protected]
Last 3 Digits of Employee ID (CID): 383
You may get this...
"Access Denied
You may be trying to access a private offer or shopping area on sprint.com. Please confirm that the link you entered is correct.
We apologize for the inconvenience. If you feel you have received this message in error, please contact us at 1-877-618-5606.
Just do this...
Hit browser's back button, then click on "shop now" again and it should take you in. Where you should see the "Welcome Everything Plus Referral Program Shoppers" page.
Discounts not as bad ass as the SERO plans were, but still a discount nonetheless.
...btw this was posted on a blog a while back by none other but Russ Mcguire himself.
Click to expand...
Click to collapse
Thanks for this information. However, the "Everything Plus Referral Program Shoppers Private Store" for the Philadelphia location prices are exactly the same as the standard store...
I still have SERO which needs to be changed to "SERO Premium" to activate a decent phone. They've nerfed SERO a lot in the past few years, it's still slightly better than a 25% corporate discount but not by much. Hardly worth the hassle to get it now IMO. Find a 25% corporate discount which is almost as good. You'll pay a few bucks more but suffer less inconvenience doing things like upgrading phones.
SungTzu said:
Thanks for this information. However, the "Everything Plus Referral Program Shoppers Private Store" for the Philadelphia location prices are exactly the same as the standard store...
Click to expand...
Click to collapse
Beggars can't be choosers
Boeing is 25%
Sent from my ICS'ed out SPH-D710
SuperSwagSauce said:
Beggars can't be choosers
Click to expand...
Click to collapse
True story... However I didn't even ask, let alone beg, for the information. Just seeing what was out there with the information provided.
SungTzu said:
Thanks for this information. However, the "Everything Plus Referral Program Shoppers Private Store" for the Philadelphia location prices are exactly the same as the standard store...
Click to expand...
Click to collapse
ok....did you log into the referral site 1st and then tried to compare the Philadelphia prices. If so clear your browser cache because it saves the referral info. The last time i checked, it was at least a $10 discount $69.99 for everything data 500 and $59.99 thru the referral site. I know if you go to certain schools or work for certain companies you would be eligible for a % of your bill.
amahabir said:
ok....did you log into the referral site 1st and then tried to compare the Philadelphia prices. If so clear your browser cache because it saves the referral info. The last time i checked, it was at least a $10 discount $69.99 for everything data 500 and $59.99 thru the referral site. I know if you go to certain schools or work for certain companies you would be eligible for a % of your bill.
Click to expand...
Click to collapse
Plus if you are a AAA member they knock off 10% off your bill every month.
How duo u get an additional discount if youre on sero? Should I bother trying to get an aaa discount on my sero or will I be wasting my tine?
Sent from my SPH-D710
iivisionii said:
How duo u get an additional discount if youre on sero? Should I bother trying to get an aaa discount on my sero or will I be wasting my tine?
Sent from my SPH-D710
Click to expand...
Click to collapse
The latter.
I figured. Thanks
Sent from my SPH-D710
nonstop14 said:
I still have SERO which needs to be changed to "SERO Premium" to activate a decent phone. They've nerfed SERO a lot in the past few years, it's still slightly better than a 25% corporate discount but not by much. Hardly worth the hassle to get it now IMO. Find a 25% corporate discount which is almost as good. You'll pay a few bucks more but suffer less inconvenience doing things like upgrading phones.
Click to expand...
Click to collapse
All corporate discounts actually require you to have an email registered with our system for verification (aka @ibm.com email for me) Or if your email isnt recognized you have to fax/email in a form with proof of employment with that company, IE badge, Paystub and so on. Its a hassle but really cracks down on stores just throwing discounts on customers account for waste management (used to be sprints highest at 30%) And giving their customer discounts they really aren't eligible for.
Also on a side note a 70 year old man called me a tool in the corporate machine today because I wouldn't adjust his valid voice overages, then called in later and tried to tell an agent he was terminally ill and we should cancel his account...
avengere said:
Also on a side note a 70 year old man called me a tool in the corporate machine today because I wouldn't adjust his valid voice overages, then called in later and tried to tell an agent he was terminally ill and we should cancel his account...
Click to expand...
Click to collapse
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That is awesome!!!!
You can get EPRP which is 59.99 a month for 500 minutes and unlimited everything else.
I've never had a problem with sending in proof for my corporate discount. However, I do actually work for the company I say I do and my discount is pretty nice. It is offset a little by the 10 dollar premium data bull because it doesn't work half of the time. Eh, you win some, you lose some.
Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?
sto1911 said:
Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?
Click to expand...
Click to collapse
You could use the pictures OnePlus sent you to trigger the warranty of the shipping service you relied on to make up for the extra fees. I know, some more paperwork, but it would be the more logical step to take. Neither you or OnePlus can take the blame for bad transport conditions that led into this situation.
Very smart of you to record the packaging of the phone.
Talk to consumer protection office. And go public.
Youre screen may be broken during transport.
Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?
AndyC76 said:
Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?
Click to expand...
Click to collapse
you ship it to some hellhole in texas that i believe is owned by Acer
I really hope it works out for you! You've got the evidence. Try and find out if there's a complaints procedure and reach out to them also.
Bummer, but stay after support to resolve it!
Don't let them get away with it!
Hey Everyone, although the case is still open, I have opened a case by OnePlus, who have escalated it to the customer support team. They have thanked me the video evidence which they have forwarded to the service team.
I told them sharing the link with the service team was my first thing to do but they seem to have simply ignored it.
Now they don't say it's been damaged during shipping though. I've sent the device with UPS, which OnePlus ordered.
As I understand their emails, there will be a decision in the next few days, so fingers crossed.
That's the current status, I'll update as soon as I have any news.
Thank you all for your support!
NO fingers !!! NO nothing !!! You send the phone with screen intact. You got the film packaging the product.
Oneplus shoud repare it. UPS driver or company must pay.
So it seems like the phone is on its way back to me, broken, unrepaired.
Oneplus support is worth nothing, they just repeated what the incompetent service told them.
If anyone knows a legal representative who I could talk to, let me know.
Once I got the package, I'll video it and put all the evidence here and all over the net.
It would be nice if you could share it as many palces as you can.
This was the last time I've used anything from this scammer company.
National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !
null0seven said:
National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !
Click to expand...
Click to collapse
Thank you.
They first claimed that UPS broke it, afterwards they told that it was like this before.
Besides, I would need consultancy in Europe.
Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.
NotCat_ said:
Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.
Click to expand...
Click to collapse
Here it is:
Here is a picture they have sent me from teh service, claiming that it's broken and I need to pay 80EUR:
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Since then I got my phone back, they haven't even repaired what I have asked for in the first place. The display works.
They were keen on that some glue below the screen has given up so they need to replace the screen. Even though the screen was not broken as it might have been implied first, I don't believe that the whole screen should have been replaced for 3x the money the whole device is worth. They have never said the screen works though.
That's said, this has been an extremely negative experience with OnePlus.
If UPS damaged it, you'll see the evidence on the packaging - if they use the same box etc to send it back
The reference to the glue 'giving up', surely this would only happened if someone left the package in a really hot place for an extended period of time.
When you use UPS im pretty sure ( you'll need to contact them to confirm), that liability/transport insurance is included to safeguard the items that are in their care.
If I boil this down, it could be that OnePlus did receive the phone in the condition they claim it was in, that's either a bold face lie or truth.
By elimination you'll come to the actual Truth.
It's a horrible situation to be in, as for legal assistance in pretty sure each country will provide you with 45 minutes of free legal advice - that may be worth googling so at least you can set out your plan.
So, I've sent in my Oneplus 9 pro LE2127 in for service (my phone hard bricked with no sign of life).
I will say that the process to mail in the device is super simple, fast, and quick.
You basically request service from the Oneplus Service website, enter your IMEI, pick the reason (with explaination) and if needed you can upload a video showing the problem.
Within a minute or so, you receive a prepaid FedEx shipping label and an email explanation on how/what to return. It's not rocket science, but oneplus did miss the boat in their request to include a pin or password for the device. I printed out my complete return shipping address, the IMEI, the explanation of the problem, my pin / password requirement, the RMA number, and packaged my handset in between two pieces of cardboard which I wrapped in bubble wrap and placed inside a cardboard box that suspended the device within the box.
My device was dropped off on Monday morning at a FedEx location and the device was received by Oneplus service center on Tuesday morning (May 10th).
You can track the service status online at oneplus.com to see the progress. The promise is 7 to 9 days service repair. There is no mention if that is working days or all days (weekends), nor if that includes the shipping time (time to send, and time to return). I'm hoping to have my unit back by Next Wednesday the latest (that takes into account shipping return time.
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I last used the service center for my OnePlus 3T around 2 or 3 years ago, always found it effortless and efficient. Even out of warranty battery replacement was reasonable at around £30 GBP. They always sent a UPS / FedEx or DHL for the pickup and return. That might be specific for the UK. Always back within 5 working days.
it's a fake imei lol... 1234 1234 1234
Today is four working days that Oneplus has my LE2127 in there hands. The status update is unchanged. I'm guessing the promise of 7 to 9 days is still a possibility. I'm saying this because I truly miss the handset, as well as being without my Motorola Razr 5G (which I had to mail to the USA for warranty, and they won't ship it back to me in Canada).
Oneplus service center emailed me with...
This email is with regards to your repair request #CAXXXXXXXXX. We would like to inform you that as your device is not a Canadian variant and is sent to the service center in Canada, the mainboard of it needs to be replaced in order to fix the issue and as we do not have the spare parts for this device in the Canadian Service Center, we would like to inform you about the Global Repair Policy we have.
In this process, you will have to pay for the mainboard of the device including the VAT according to the region after which we will provide a brand new (OnePlus 9 Pro 12GB RAM + 256GB Storage Morning Mist) device as a replacement to you that will be shipped from our warehouse. If you are not willing to pay for it, your device will be returned back to you as it is.
Kindly confirm if you wish to proceed with the GRP option so that we could process the request further. Please be informed that if you accept the GRP option the device you have sent for the repair will not be sent back to you.
The price of the mainboard of the device is CA$498.00 excluding VAT.
Looking forward to hearing from you.
We appreciate your time and patronage.
Feel free to contact us back if you have any further queries/concerns.
What a crock of sh!t! Why did they accept the device in the first place even before knowing it was a LE2127?!?!?!
And this is why I love that I live in EU. The laws here protect you as a buyer/consumer. If the phone is dead, and it's under warranty (even with an unlocked bootloader, not damaged by you though) there is no way for them to avoid repairing it. If they don't have the parts, they either need to replace the phone or do a FULL refund you paid for the device. EZ PZ.
Oneplus's Global Repair Policy: We will find something to not honor our warranty obligation and offer you to pay at your full expense to make a repair that we are supposedly not able to honor.
I spoke with a chap from Oneplus Repair and he said on the call that if the battery was defective, they would of repaired it anyways because they have the part. Or the screen for that matter, or anything but the main board because it is different to the LE2125 board. He doesn't know what is different, just that it is and that they can only repair it by inserting a LE2125 board. Incredibly frustrating. Oneplus is by far (not dishing on them, just stating facts) as big, or successful as Apple who can carry that elitist attitude.
Once I get the phone back, I will try something that I did not do before sending it in... I will start the MSM Tool, choose my TMO device in setting, and click start. Then I will place the LE2127 in EDL mode and quickly plug it in to the USB cable. Hope that helps, otherwise I will go with plan B.
What???? 498$ Canadian...???
The most expenssive phone cost 400-450 $ to make. The hole phone! Apart from the fact that they sell the phone with 1200 Euro...
I don't think apple can't ever be matched as they are King & Queen of **** company !
I mean they're offering you a new in box LE2125 for $500. It's not the ideal obviously but it's far better than just paying for a motherboard. That's $300 less than what the device costs at retail.
I don't know why you expected the Canadian service center to warranty a device that wasn't sold domestically. I am actually impressed they offered this at all because most companies would just tell you that you're SoL because your warranty became void when it was shipped out of the US.
Hopefully you can get the TMO MSM to work and you can save the money but yeah, that isn't a bad deal they're offering.
EDIT: Actually since it's Canada, it's an $1169 CAD device they're giving you for $500 CAD.
For a Device that I paid full price? I'm not throwing another $500 at the phone. I'm going to get it exchanged mooooowoohahahahahaaaaaa... Oneplus One doesn't know who there dealing with.