Defect! - Asus Zenfone 5Z Questions & Answers

Exactly 1 month after use, the power button stop functioning. Luckily I've already setup wake up using double tap.
Anyone else getting the same error?

Solved it the hard way, factory reset. I've reported the issue to Asus hopefully they take my report seriously. :good:

Same thing happened to me, came back on its own

I saw these questions on Asus community page, Apparently by holding power button for 15 seconds (that'll switch off phone instantly) can solve this issue .

Related

Phone stuck ON - Second one.

About three weeks ago my launch Epic 4G Touch got its power button stuck on. In the weeks prior I had had occasional glitches where pressing the power button would turn on the flashlight (an AOKP feature where if you hold the power button from off, it turns on the light), or when pressing it to put it in sleep I'd get the power-off menu. And occasionally it would get worse, where pressing the power button would lead to the entire phone shutting off and restarting after a few seconds, as though I had held the power button down the whole time. Anyway, as I said, it finally reached the point where the button was apparently stuck sending the On signal the entire time. And it was clearly hardware-level, as if I'd pull the battery and put it back in it would INSTANTLY power itself back on.
I took it to the Sprint store, they reviewed it, couldn't fix it, and ordered me a replacement which arrived a few days later. I've had that replacement for about two weeks now without any hardware problems. I did switch to AOKP again, but I've had no issues whatsoever.
Until today, when it progressed through all the above-mentioned symptoms and all the way to stuck ON permanently, in the span of a few hours.
Has anyone else experienced this? Is there any logical reason to suspect this could be a fault of the sofware I've installed? I've never heard this symptom before, which makes me think it's extremely unlikely or others would have caused it, plus the power-on from battery implies to me this can't possibly be a software issue. But I want to be sure before I get it replaced yet AGAIN and cause it again, or have the store try to blame my custom ROM (they never said a word last time).
Help?
EDIT: Pretty confident I just confirmed it's a hardware problem. I booted into CWM to try to make a backup so I could flash to stock and confirm it wasn't software. The power button of course didn't work in CWM either. What I hadn't thought of is that I couldn't get back OUT of CWM without the power button. Even a battery pull would put me right back into it. I finally get desperate and yanked the battery and banged the phone on the desk against its power button a few times, then put the battery back in and the phone didn't power itself back on. I then hit the power button, booted to CWM, and managed to use the power button to reboot to system. So that confirms it's hardware to me. So I guess the question shifts to: two phones in a row with this problem, and I've never seen it mentioned before. Am I just incredibly unlucky, or have others experienced this? Second: anyone successfully manage to use a scenario like this to talk them into a different phone? I'm not loving this chain of events, and I'm not loving to hack my phone to get a good stock experience. I'd really love to switch to a Galaxy Nexus. Any tips?
I have the same problem just got it today....Really need to fix this
Sent from my SPH-D710 using xda app-developers app
Seen a couple different threads about power button. Someone took it in to be repaired/replaced only to have it go bad again later. I guess I have gotten lucky, there was a good while that my power button liked to stick and not function properly. It went away one time after I accidentally left my phone in a hot car. I suppose my issue could have been from something sticky being spilled on the phone though.
Sent from my SPH-D710 using XDA

Volume Down button stuck at times

Hello!
Lately I've had this problem at three or four different, seemingly random times. The Vol Down button seems to activate all by itself and is being "kept" pressed down. I can raise the volume by pressing Vol Up but the moment I let it go it goes down to mute again very fast (I can see the volume slider when this happens). As a result I can't use the Power button and all I can do is either wait a bit and hope it goes away or use a program (say, xposed installer) to reboot the phone. The problem may persist after reboot, though if I manage to turn the phone off and then back on it seems to go away.
It has happened too few times to do conclusive testing, but that's all the data I have... My M8 (Int'l, rooted) is running Android Revolution. Do you guys think this might be a software or a hardware issue?
Thanks for listening...
You should try a different custom rom just in case if it is a software issue. If it happens again after that, it's a possible hardware issue. Do you have any cases on it?
No case - sometimes I use the included plastic one but this happened only when the phone was naked.
Worth saying the device is in perfect shape, has had a couple of very minor and soft (on my leg) drops but that's all.
I'll try a clean install and also another ROM - an ask in the ROM's thread if anyone else has had the symptom, though I did search before posting here and found nothing...
Thanks for your input!
Just an update; it must have been a hardware issue after all.
One day that the problem was very apparent, I knocked it lightly on its side on a piece of soft wood, and haven't had the problem ever since. Whether it was a piece of dust on the contact or the rocker itself was stuck or dislodged somehow, this seems to have fixed it and haven't had the issue again in several days now...

[noob inside] - Screen unlocking problem, faulty device or android bug ?

Hey there guys , I've been searching through the forum topics about my issue but so far I've found nothing close to my scenario.
A few months ago I bought my first HTC phone (M8). Its a great device for sure , despite the fact that I had to return it back twice.
First time it was a faulty microphone , so they sent me back a brand new device. Great isn't it ?
However recently I've noticed a few .... let me call them 'glitches' .
Let me give you some details on what I've experienced with the device:
Despite the issues that i'm going through ... the phone works great, but...
Sometimes the screen wont turn on when I'm receiving incoming calls (same goes for the alarm clock) but the phone is able to recognize touches - i've managed to pick up the call when I swiped the screen in the area where the "green" answer button appears .
The above issue doesnt happen so often but the thing that bothers me is the unlocking issue.
At first I thought that it was stuck or faulty power button.
When the phone is idle for some time and I pick it up and press the unlock button ... nothing seems to happen I've tried pressing it hard ... i've tried pressing it gently ... i've tried pressing it multiple times until the screen wakes up .
Same goes for motion launch unlocking .
When I use motion launch to unlock it the phone only gives me a vibration feedback ... and thats it until I try harder to bring the screen back to ''life'' .
(I can also press my security pattern buttons while the screen is dead and feel the phone vibrating , BUT NOT ALWAYS , sometimes is just .. dead )
I already sent the phone back describing the same problems and they just flashed the firmware , which did not fix any of the issues.
Stock Rom android 5.0.1 , not rooted
Soo what do you guys think? What can I do next .. is it android bug or a faulty unit ?
is it possible to be a sensor problem (proximity , accelerometer)
Already tried factory reset and dalvik cache wipe.
Any advice would be useful.
Thanks for taking your time .
Cheerz
I have the same issue. There are times it takes me hitting the power button 20 times for it to finally light up but I can press buttons with it black. The weird thing is it does it on every single ROM but I havent noticed it on Stock...maybe I'm not using stock enough to see. I'll probably throw stock on there today and take it into sprint and let them replace it.
I have the same problem whether it's on stock or custom ROM (KK or L). I am pretty sure this is a hardware problem. Unfortunately, my m8 is out of warranty so HTC won't fix it for free. I read it some where that it could be a faulty proximity switch so shining a light beam to the top part of the phone may wake up the screen. I haven't tried it yet because every time it happens, I don't have a flash light handy. It is an annoying problem to say the least.
When this happens, I pushed the power button, the volume up button, and swiping the screens. Eventually the screen would wake up and every thing works fine... until the next time.
Its a ****ing pain in the ass.
however none of the sensor reading apps report a faulty/stuck sensor.
the wors thing... I've already sent my phone for repair, describing the problems in details. .. and it took them a whole f*cking month to bring it back to me with no results.
I don't think they will replace it because its a problem that takes time to be experienced...and no one is going to wait for it to happen. ...
Any other ideas?
Should I wait for android 6.0 or should I try a custom rom too see if these problems presist.
Fml I love the phone but this is frustrating.
I have the same problem I think. I just bought an M8 on Ebay. I am S-off, unlocked and rooted, using the Viper Rom currently. I have also tried AICP, the stock Tmobile Rom and a few others. Same issue.
If I double tap, I feel the screen vibrate, but nothing comes on. Then, I keep pushing power button a few times. Sometimes it comes on and sometimes I am too impatient to wait, so I just hold power and volume up.
I also know that the phone internals come on, because after that vibration, I swipe up and push the screen a few times. Then, when I am fiddling with the power button and it does come on, I do see that there is an app already on the screen.
I think this is a rare issue, as I haven't even been able to find many posts regarding this. I may have to get a new one if this keeps going on so bad.
Ozger said:
I have the same problem I think. I just bought an M8 on Ebay. I am S-off, unlocked and rooted, using the Viper Rom currently. I have also tried AICP, the stock Tmobile Rom and a few others. Same issue.
If I double tap, I feel the screen vibrate, but nothing comes on. Then, I keep pushing power button a few times. Sometimes it comes on and sometimes I am too impatient to wait, so I just hold power and volume up.
I also know that the phone internals come on, because after that vibration, I swipe up and push the screen a few times. Then, when I am fiddling with the power button and it does come on, I do see that there is an app already on the screen.
I think this is a rare issue, as I haven't even been able to find many posts regarding this. I may have to get a new one if this keeps going on so bad.
Click to expand...
Click to collapse
I am experiencing the exact same issue with my M8. I have seen a lot of people stating it may be a hardware fault related to heat and internals but something about how it reacts seems software related.
I really hope someone who has fixed or uncovered the reason comes forward. At this rate I may be switching back to a S4 LTE-A.
Soulink said:
I am experiencing the exact same issue with my M8. I have seen a lot of people stating it may be a hardware fault related to heat and internals but something about how it reacts seems software related.
I really hope someone who has fixed or uncovered the reason comes forward. At this rate I may be switching back to a S4 LTE-A.
Click to expand...
Click to collapse
I think it IS hardware related. I was able to return that one and got another M8. No problems at all.

Find 7 (Big problem / glad if someone could help)

So hello community !
I have an OPPO Find 7 device, and I love, but happens that I have some problem with it, let me explain it best I can
It turns out that I simply cant Power ON the device, no matter what I try, no matter what combinations of key I am using or so. Let me explain better.
As I was using one day my phone standard it happened the lock/power key doesn't respond every time I press it, and it was so, sometimes the phone reacted to the button some times didn't. One day I had the device, and forgot to charge it, and it went completely off, so I can't even boot it up. Went to an mobile center, where they repair mobiles or so, it is small place, I explained them what is the problem, they told me it is the button power supply or so, and fixed it. That was nice, finally I had my OPPO again. After 2 or 3 weeks, again the same problem with the button didn't responded and I again took it with me and gave it to the person that fixed it the first time. They said the it is kinda complicated or so, I took it to other place to see if they could fixed it, they told me it is the POWER SUPPLY to the POWER/LOCK key. It is a waste this phone to throw it in garbage because one maybe small problem if you ask me .
Hopefully someone will see this and reply to me, I still have the phone just cant power it on.
P.S The battery is fine, the charger is fine, tried every combinations of key (just the power key doesn't seem to reply in any way or it cant get power supply). I have some minor knowledge in phone's I can tear it down but I need help or maybe solutions from you guys. Thanks again !
Still no-one that can help me maybe somehow
Did you buy it from oppostyle?
Yes that is correct, look forward to your reply and any others who think they can help ?
VASILEVSKI said:
Yes that is correct, look forward to your reply and any others who think they can help ?
Click to expand...
Click to collapse
Hi, do you still have this issue?
Did you just upgrade your phone before this happen?
Yes I still have this issue, I didn't upgrade my phone before this issue. I don't think it is an software error tho....
Got my phone still sitting in my shale
I was facing similar problem, but in my case I cannot charge the phone, and it turn out to be software problem during upgrade.
I went to oppo service center and they re-flash with the latest ColorOS then my phone back to normal.
I thought if you just upgrade your phone, you might face same issue like what I was. Or maybe you can try to go to oppo service center?
Try this. http://community.oppo.com/en/forum.php?mod=viewthread&tid=23067
If its software related this will fix it. If it doesnt I dont know anymore.
Hi
Does your phone vibrate ?
Snorl4x said:
Hi
Does your phone vibrate ?
Click to expand...
Click to collapse
No it doesnt vibrate... The power on off button dont respond
Send back to Oppo to repair or mobile shop to repair power button. Its not difficult if its only problem on button.
Power button problem
this site helps you in fixing that issue.. try it
https://www.ifixit.com/Guide/Oppo+X9000+Power+Button+Replacement/31581
VASILEVSKI said:
So hello community !
I have an OPPO Find 7 device, and I love, but happens that I have some problem with it, let me explain it best I can
It turns out that I simply cant Power ON the device, no matter what I try, no matter what combinations of key I am using or so. Let me explain better.
As I was using one day my phone standard it happened the lock/power key doesn't respond every time I press it, and it was so, sometimes the phone reacted to the button some times didn't. One day I had the device, and forgot to charge it, and it went completely off, so I can't even boot it up. Went to an mobile center, where they repair mobiles or so, it is small place, I explained them what is the problem, they told me it is the button power supply or so, and fixed it. That was nice, finally I had my OPPO again. After 2 or 3 weeks, again the same problem with the button didn't responded and I again took it with me and gave it to the person that fixed it the first time. They said the it is kinda complicated or so, I took it to other place to see if they could fixed it, they told me it is the POWER SUPPLY to the POWER/LOCK key. It is a waste this phone to throw it in garbage because one maybe small problem if you ask me .
Hopefully someone will see this and reply to me, I still have the phone just cant power it on.
P.S The battery is fine, the charger is fine, tried every combinations of key (just the power key doesn't seem to reply in any way or it cant get power supply). I have some minor knowledge in phone's I can tear it down but I need help or maybe solutions from you guys. Thanks again !
Click to expand...
Click to collapse
Sorry, didn't realized you replied my comment already. Since you purchased your device from Oppostyle, i would suggest you to do RMA. However, the process is going to take quite a long time.

Home Button

My home button is not working. My touch screen is working just fine but the home button isn't. This started happening after I took it off the charger. I've read that other people have had this same issue. I've updated my app and my Mi band is updated. I've tried rebooting multiple times and factory resetting but still nothing. Anyone else have this issue and find a way to fix it?
Had the same problem, they took it in warranty, they exchanged it without any question...

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