Warning! "Incorrect PIN" after upgrade to Pie - Sony Xperia XZ1 Compact Guides, News, & Discussion

After upgrading my XZ1 Compact to Pie I get "Incorrect PIN" although I enter the same PIN I've had since I bought the phone a year ago. I'm not the only one having this problem.
(should be a link to the thread at Sony Mobile Talk here, but I'm not allowed to post links)
The phone somehow sees the PIN as correct, since multiple attempts doesn't trigger the 30-second wait. But still it says "Incorrect PIN".
Might be a good idea to turn off the PIN feature before upgrading.

Interesting...my case is slightly different.
The "password-loop" happened to me too, but only once. I simply turned off and on the screen. It happened only the first day I upgraded to pie (ota) and only once, in fact I almost forgot about it, before reading your post.
Maybe it's worth mentioning that after Pie update, I immediately did a full reset, maybe that's why...?

Dany XP said:
Maybe it's worth mentioning that after Pie update, I immediately did a full reset, maybe that's why...?
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Yup, so far that's the only way to solve the problem. I'm hoping for a better solution to show up.

Yikes, thanks for the heads up.
I assume this is the thread? https://talk.sonymobile.com/t5/Xperia-XZ1-Compact/Can-t-access-phone-after-updating/m-p/1351581
It's always best to backup everything before upgrading, especially when it's a major version jump, and perform a full reset to clean everything up.

mhaha said:
I assume this is the thread? https://talk.sonymobile.com/t5/Xperia-XZ1-Compact/Can-t-access-phone-after-updating/m-p/1351581
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Yup, thanks for posting it.

A little update:
The password loop, still happens to me, although very very rarely. I'd say once a month, so I have to quickly turn off and on the screen and the problem is gone. So, of course, beeing like this, it's not a big deal and I think I'm just gonna keep it like this until Android O will arrive and I will have to reset everything again (I really don't have time / patience to full reset again) and hope that will fix it completely.
Again, nothing particularly serious but I thought it was worth telling u this, guys.

Sony are filthy shisters.... 7 months after this bug was been identified back in Novemeber of 2018 they are still rolling out the android update without warning customers! This same problem just happened to me tonight. After waiting for 6 months for the update to come to my XA2 I finally got the option to update today and tried just 30 minutes ago!!
What can I say but Sony are filthy scum! Lost a lot of data on my internal memory if there is no way to reset my pin. Not buying Sony again! They can go to hell.

asdsadsa said:
Sony are filthy shisters.... 7 months after this bug was been identified back in Novemeber of 2018 they are still rolling out the android update without warning customers! This same problem just happened to me tonight. After waiting for 6 months for the update to come to my XA2 I finally got the option to update today and tried just 30 minutes ago!!
What can I say but Sony are filthy scum! Lost a lot of data on my internal memory if there is no way to reset my pin. Not buying Sony again! They can go to hell.
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Click to collapse
I know it's no consolation, but you'd have probably had to do a factory reset anyway. Pie as an OTA upgrade has lots of reports of being glitchy, only cured by a full reset.
Edit: if you knew that the OTA had a pin code problem, why didn't you take it off before the update?

Related

Help wifi wont turn on. Stuck on Turning Wifi On

Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help
Jasonfares said:
Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help
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More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.
tallman43 said:
More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.
Click to expand...
Click to collapse
I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do
Jasonfares said:
I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do
Click to expand...
Click to collapse
Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.
tallman43 said:
Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.
Click to expand...
Click to collapse
I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.
Jasonfares said:
I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.
Click to expand...
Click to collapse
To be honest I can't recommend any because I have a LG 855 sorry.
tallman43 said:
To be honest I can't recommend any because I have a LG 855 sorry.
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**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up
Jasonfares said:
**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up
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Click to collapse
Don't forget if you take it to service to unroot your phone.
tallman43 said:
Don't forget if you take it to service to unroot your phone.
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Click to collapse
wait do what with it? I factory reset it does that not take out the root?
Jasonfares said:
wait do what with it? I factory reset it does that not take out the root?
Click to expand...
Click to collapse
Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.
tallman43 said:
Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.
Click to expand...
Click to collapse
Could you give me a way how with wifi not on the phone?
Jasonfares said:
Could you give me a way how with wifi not on the phone?
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Click to collapse
Sorry I don't understand your question? do you mean how to flash a stock kdz if so look here >> http://forum.xda-developers.com/showthread.php?t=2785089 <<
Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.
This phone (g3) have bad quality components....my last lg....back to Samsung....I want my S5 again or a new S7 or note 4. Fantastics super amoled displays, great conections, all works. I'm tired of suffering...kkk
labpedro said:
Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.
Click to expand...
Click to collapse
Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs
Jasonfares said:
Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs
Click to expand...
Click to collapse
Well, update so far is they have "repaired" the handset and its on its way back to me so will get it on monday. I was going to bet a guy at work that it wouldnt be repaired but he wouldnt take the bet. if its still not fixed i think i need to go down the replacement route. I have tried to be polite about this, but the fact that they have ignored 3 emails from me trying to raise a complaint, numerous tweets and facebook messages is making me feel like LG are not a company that can be trusted. I realise that I am a tiny insignificant stone on the bottom of their shoe and am meaningless in the grand scheme of things, but i've never dealt with a company that simply ignores you....
I will update on monday when i turn the phone on
So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray
labpedro said:
So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray
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How much did you pay for LG to repair it?
Jasonfares said:
How much did you pay for LG to repair it?
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Click to collapse
so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether
labpedro said:
so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether
Click to expand...
Click to collapse
I actually havent got it repaired and im still using it. I called lg and they told me there was a one year warranty on the g3 so im just keeping it until i decide on a new phone to get

Does the unlocked Bootloader help unbrick the Pixel C with corrupted hard drive?

So the issue can be referred to :http://forum.xda-developers.com/pixel-c/help/corrupted-hard-drive-dead-pixel-c-t3290331
https://productforums.google.com/forum/#!topic/nexus/xoaMSAa8yC8
I bought the Pixel C few days ago. I'm in China , I haven't got it yet. It's till in transit. I have read some people have this issue. It really worries me because I don't get to RAM it since I'm in China. If anything like this happens then I will have a bricked device.
My question is if I unlock the bootloader as soon as I get it. If this issue occurs, am I able to sideload the factory image to unbrick it?
Also , I would like to know if the latest batch(the ones you can get with the developer discount) have the wifi issue or are they of the same batch as the previous ones?
randy6644 said:
So the issue can be referred to :http://forum.xda-developers.com/pixel-c/help/corrupted-hard-drive-dead-pixel-c-t3290331
https://productforums.google.com/forum/#!topic/nexus/xoaMSAa8yC8
I bought the Pixel C few days ago. I'm in China , I haven't got it yet. It's till in transit. I have read some people have this issue. It really worries me because I don't get to RAM it since I'm in China. If anything like this happens then I will have a bricked device.
My question is if I unlock the bootloader as soon as I get it. If this issue occurs, am I able to sideload the factory image to unbrick it?
Also , I would like to know if the latest batch(the ones you can get with the developer discount) have the wifi issue or are they of the same batch as the previous ones?
Click to expand...
Click to collapse
For every Nexus device I purchase, it's standard practice to unlock it before completely setting everything up. So right after opening it, I'll do a quick setup and use a couple apps to check for things like dead pixels or lightbleed. Then, if everything checks out, I'll unlock the bootloader and flash the latest factory image to make sure I'm getting a fresh start from scratch. I've never seen a reason NOT to unlock the bootloader first. It helps get you out of trouble if something were to go awry on the software side. I've never encountered an issue that flashing a factory image couldn't fix.
While I can't attest to anything regarding the original batches, I can tell you the device I received with the dev discount has been perfect. No issues so far after using it for 2 weeks. I believe it was manufactured in January 2016 if the serial number naming scheme is the same as other Nexus devices.
If you have a dead HDD, nothing can fix it other than replacing it. I'm not sure if that's a software or hardware error, if it's software, reformatting the drive may help, if it's hardware, you're obviously screwed.
charesa39 said:
For every Nexus device I purchase, it's standard practice to unlock it before completely setting everything up. So right after opening it, I'll do a quick setup and use a couple apps to check for things like dead pixels or lightbleed. Then, if everything checks out, I'll unlock the bootloader and flash the latest factory image to make sure I'm getting a fresh start from scratch. I've never seen a reason NOT to unlock the bootloader first. It helps get you out of trouble if something were to go awry on the software side. I've never encountered an issue that flashing a factory image couldn't fix.
While I can't attest to anything regarding the original batches, I can tell you the device I received with the dev discount has been perfect. No issues so far after using it for 2 weeks. I believe it was manufactured in January 2016 if the serial number naming scheme is the same as other Nexus devices.
Click to expand...
Click to collapse
I've bought lots of nexii devices ,say, Gnex, nexus 7 , nexus 6 and 6P. I used to do a lot of flashing just like you do, the first thing I did was unlocked the BL and flashed a new ROM, kernel and maybe did some tweaking. But I haven't messed with my 6P cause I don't wanna unlock the BL for security reason. With an unlocked bootloader, just think about it, if you lose your phone, anyone can do whatever they want. with it That's not cool at all. So I'd rather keep it the way it is.
Glad to know that you don't have any issue with your device. I hope it's the same in my case. Thanks for the information.
brando56894 said:
If you have a dead HDD, nothing can fix it other than replacing it. I'm not sure if that's a software or hardware error, if it's software, reformatting the drive may help, if it's hardware, you're obviously screwed.
Click to expand...
Click to collapse
I think the problem mentioned should be a software issue. As in those two threads , they are not able to boot up the device simply by factory resetting it. And they failed to flash the factory image to the bricked device since it's locked.
randy6644 said:
I've bought lots of nexii devices ,say, Gnex, nexus 7 , nexus 6 and 6P. I used to do a lot of flashing just like you do, the first thing I did was unlocked the BL and flashed a new ROM, kernel and maybe did some tweaking. But I haven't messed with my 6P cause I don't wanna unlock the BL for security reason. With an unlocked bootloader, just think about it, if you lose your phone, anyone can do whatever they want. with it That's not cool at all. So I'd rather keep it the way it is.
Glad to know that you don't have any issue with your device. I hope it's the same in my case. Thanks for the information.
Click to expand...
Click to collapse
While this is definitely true, your average cellphone thief is about as tech savvy as a wet piece of leather hahaha I've had this concern myself but then realized that maybe 2% of Android owners know how to get to the recovery, hell most reps at cell phone stores don't even know how to do it, even the ones that are "techs"!. When I had my S4 rooted and stupidly let it slip that the phone was rooted, next time I came in the rep looked over the phone and called out a tech who looked at the phone for 30 seconds then said "do you know how to get to the recovery on this???". A simple pin/password/pattern lock will thwart about 90% of phone thieves out there from getting access to your data, they're most likely just going to wipe it anyway. They couldn't care less about your data, they can't sell or use that as easily as they can the device itself.
Sent from my Pixel C using Tapatalk
brando56894 said:
While this is definitely true, your average cellphone thief is about as tech savvy as a wet piece of leather hahaha I've had this concern myself but then realized that maybe 2% of Android owners know how to get to the recovery, hell most reps at cell phone stores don't even know how to do it, even the ones that are "techs"!. When I had my S4 rooted and stupidly let it slip that the phone was rooted, next time I came in the rep looked over the phone and called out a tech who looked at the phone for 30 seconds then said "do you know how to get to the recovery on this???". A simple pin/password/pattern lock will thwart about 90% of phone thieves out there from getting access to your data, they're most likely just going to wipe it anyway. They couldn't care less about your data, they can't sell or use that as easily as they can the device itself.
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Well, usually thieves might just wipe everything. But still, there are risks. There are certain ways to go around the locked screen if you got a unlcoked BL and rooted phone. I've got all my photos( No nude pics ) stored on Google, and also all my contacts, whom wouldn't be happy to share their information with a thief, and some notes, payment apps as well as some important emails. There's too much going on and I don't wanna take risks. Also, if my phone got stolen, I'll have make sure the SOB got a brick ,nothing more. Sure they can tear it apart and sell some parts of it, but they don't get a phone.
I still flash roms and stuff on my oneplux which i got few days ago since my nexus 6 went dead, I do that because it's not my main phone and I don't have a lot of personal information stored there unlike on my 6P. For a tablet, maybe I would do that since I'll put it home usually .
randy6644 said:
Well, usually thieves might just wipe everything. But still, there are risks. There are certain ways to go around the locked screen if you got a unlcoked BL and rooted phone. I've got all my photos( No nude pics ) stored on Google, and also all my contacts, whom wouldn't be happy to share their information with a thief, and some notes, payment apps as well as some important emails. There's too much going on and I don't wanna take risks. Also, if my phone got stolen, I'll have make sure the SOB got a brick ,nothing more. Sure they can tear it apart and sell some parts of it, but they don't get a phone.
I still flash roms and stuff on my oneplux which i got few days ago since my nexus 6 went dead, I do that because it's not my main phone and I don't have a lot of personal information stored there unlike on my 6P. For a tablet, maybe I would do that since I'll put it home usually .
Click to expand...
Click to collapse
In that case, Android Device Manager comes into play and allows you to beef up your security.
Sent from my Pixel C using Tapatalk

Screen Flash - Happening to you?

I purchased my Pixel 2 XL straight from google and am using it on AT&T. I haven't had any problems at all with this since i got it. Its been about 3 weeks. I did the Nov 5 update last week and just a few minutes ago the screen flashed once while just laying there doing nothing.
I've seen this around the internet where the flash happens when rebooting the phone, but mine was just sitting there on the table with the screen off, and the always on display showing the time and date when it flashed (white). It only flashed once, but, i'm wondering if this has happened to anyone else and if we know what's causing this?
I have the same issue which happened right after the Nov 5 update.
I did a factory reset, boot into safe mode, AOD on and off and the issue still persists.
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
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wow lol, that must be a fake? This cant be real man
Redrockzz said:
wow lol, that must be a fake? This cant be real man
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Click to collapse
lol I wish... just tried a factory reset on it as I finally just got the recent patch. We will see if it helps it out.
Nice wallpaper!
I saw the article on this on Android Central, which included 2 videos of it. I personally have not seen this screen flash happening on mine.
It's starting to happen more frequently. I had installed substratum and changed a theme, rebooted, and couldn't boot Android so I factory reset the phone and it's been doing it every since, is typically within a minute of shutting the screen off.
I had it happen 2 days into getting mine on the 27th. Google replaced it then because a factory reset didn't fix it. It happened any time I locked the screen and man was it bright when I was in a dark room.
Google Support is sending me a new replacement. Hopefully this one wont have the issue.
Happens on mine too. From what I read, Google is working on a software fix for it.
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
djfergi said:
Replacement phone received (11/14) with a build date of Nov 3. Within 4 days of having the phone a gray band is now appearing at the top portion of the screen and the screen flashes uncontrollably.
Attempted to work with Google Support who in turn had me go through a gauntlet of trouble shooting steps and a factory reset..... I knew none of the steps would work because this is a true hardware issue.
Still no reply from Google Support after I sent them the debug reports, pictures of the gray band that has formed and the video of the screen flashing.
https://photos.app.goo.gl/lfVI0vgpmtaJlVjr1
Click to expand...
Click to collapse
Holy s**t man. This is bad.
I was finally convinced to get the Pixel 2 XL over the Oneplus 5T but then I saw this.. And the fact that this is your REPLACEMENT phone from Nov 3rd is even more worrying. Damn.
Very frustrating... Unfortunately I had to return the Pixel. My 14 day return period ends on 11/21 and I couldn't risk getting a 3rd replacement that could potentially have the same issues.
Its upsetting cause everything else about the phone I love. Back to my LG G5 until i find something new.
Got my 3rd device yesterday, first two were very blue screens this one is much better but it flashes bright white when going into always on display. Not sure if I want to go through all the bull**** again. Google really dropped the ball on the release of this phone, obviously not ready for primetime.
Gilley said:
I'm getting this prob 5-10 times in the past week on my new device that I got from them.
Click to expand...
Click to collapse
I had something like this happen once so far and was just about to take a screen capture when it resolved. I think it was shifting from the AOD to the main screen after unlocking the device.
It's definitely something to be concerned with if it's happening repeatedly. The more time passes, the more and more questionable Google's decision to use LG becomes...
Google needs to say clear of LG imo.
wolfeyes30 said:
Google needs to say clear of LG imo.
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Click to collapse
nexus 5 was great from LG.......

Pixel 2XL Call Sending and Receiving Issues

I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
if they wont RMA for that issue, then id call and just say you have burn in or the screen is very blue. should get an immediate RMA. They never questioned me when i got mine swapped
redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
Click to expand...
Click to collapse
I too am on big red, using an unlocked phone from google, not the Verizon variant. If you've done 3 factory resets, and still having the problem, then I'd say it's either a hardware, or sim card issue. Since you can't unlock the bootloader to try a different radio, or flash a factory image, I'd definitely lobby hard for a replacement. That's just not right. Certainly hope you get it figured out though.
redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
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Redman1982 .. I had the exact same issue after installing the January Security Patch .. after calls to both Google and Verizon, took back to Verizon store and they switched it out for a brand new sealed one.
Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!
Az Biker said:
Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!
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Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL
LordGeek said:
Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL
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Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
Sent from my Pixel C using Tapatalk
redman1982 said:
Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
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Keep us posted on your progress.
I wonder if it is a common problem
I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.
brazcub said:
I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.
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Did you have any Bluetooth connected? I have Gear S2 smarwatch connected and I had to switch off call forwarding to get rid of that issue

Question Samsung Galaxy A 32 4 G has a blank/black screen after Android 13 update. Any ideas?

Hi everyone, the phone was working fine, it was left to do an update for 3:00 in the morning. Couple hours later realized phone was blank/ black screen. Followed steps to do power and volume down and all it did was vibrate. It vibrates when plugged in. Two technicians looked at it and said it was a screen problem but a new screen was tried and it only showed a charging sign and after that it went blank again. I am wondering if it was android update that breaked the phone or is it something else. What specific hardware failure or is this software failure?
Any help would be greatly appreciated. Thank you.
My cousin had a similar issue with a black screen when they woke up - however their phone automatically reset itself and lost all data while updated to Android 13 overnight.
KineSight said:
My cousin had a similar issue with a black screen when they woke up - however their phone automatically reset itself and lost all data while updated to Android 13 overnight.
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Click to collapse
Hi, Thanks for reaching out. Definitely seems to be a Samsung problem. This problem however cost me a phone. That's life. Thanks again.
darklord17 said:
Hi, Thanks for reaching out. Definitely seems to be a Samsung problem. This problem however cost me a phone. That's life. Thanks again.
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Click to collapse
tried a firmware reflash?
anyways yes. samsung is a **** and has given me terrible experience with my a32. they dont pay attention to midrangers at all pushing out broken ota updates. My fingerprint sensor is now bricked permanently (no like actually. downgrading firmware doesnt help. its just gone. its fine physically. according to logs but something else broke ig). Then that stupid mobile data bug. where if i was using mobile data jt would disconnect from the cell towers and reconnect. as if there was no service. i saw many people have this issue. I was forced to use a gsi. One ui 5.0 is still pretty terrible for this thing. its not optimized at all. I am waiting for one ui 5.1. the final big update for this phone. Samsung seems to be pushing it out for all the phones. even cheaper than this phone. but looks like they forgot abt it.

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