1. This phone's been babied no damage.
2. Never rooted or any kind of tweaking, only basic usage.
Now it gets stuck on boot and even if I try to hard reset once I tap the button to get into recovery it just flashes the Google start up logo. I can never get to the "no command" part. Besides that it does nothing but turn on stay stuck on boot (Google logo).
same here :/ any updates?
its not a brick. if this issue is affecting several people, someone at xda will figure it out, or google themselves will notice and fix it. I contacted google about it and let them know that ive seen several users reporting the same issue. i'm also trying different things on my end, but without being able to sideload zips or get into twrp its difficult. I cant even tell if the memory is encrypted or not. and fastboot has no diagnostic tool for me to run a hardware test, however I cant see all of our devices working fine one day and randomly breaking the next...
---------- Post added at 05:10 AM ---------- Previous post was at 05:09 AM ----------
it seems the last update or two did something and flashing different boots and stock images is not overwriting whatever is wrong, almost as if it was an update to something that can't be rolled back. if thats the case we will need another update that corrects the issue, since we can't manually reverse it.
godkingofcanada said:
its not a brick. if this issue is affecting several people, someone at xda will figure it out, or google themselves will notice and fix it. I contacted google about it and let them know that ive seen several users reporting the same issue. i'm also trying different things on my end, but without being able to sideload zips or get into twrp its difficult. I cant even tell if the memory is encrypted or not. and fastboot has no diagnostic tool for me to run a hardware test, however I cant see all of our devices working fine one day and randomly breaking the next...
---------- Post added at 05:10 AM ---------- Previous post was at 05:09 AM ----------
it seems the last update or two did something and flashing different boots and stock images is not overwriting whatever is wrong, almost as if it was an update to something that can't be rolled back. if thats the case we will need another update that corrects the issue, since we can't manually reverse it.
Click to expand...
Click to collapse
so... Google knows about the issue, ok. But how will that help, to a whaetver person like me, that has NO google shops to RMA, or bring them to fix it to?
Are you saying that they will patch an OTA, so that we can sideload it? i can enter recovery mode, after letting the phone stay in Power Off mode a few hours. Tried resetting multiple times.
I have a similar situation.
Pixel XL on charge, went out for 10 minutes, came back, pick up phone, power button unresponsive...
I did have all the preps for rooting (OEM unlock turned on, developer mode enabled, USB debug etc...) because I was going to try some custom ROMs.
"fastboot oem unlock" returns "FAILED (remote: 'oem unlock is not allowed')"
My whole life is in that damn expensive paperweight... I am in serious trouble (medical reasons, daily notes stored on phone) if i can't even simply recover user data.
Any ideas? anyone? help... please
I'm on the phone with google software development
No luck. Toasted or repair. They said the mobo
Sorry to hear that. Just curious - how old the device was, maybe you have a manufacturing date? Have you used the genuine USB C PD charger, or used third party chargers? Just don't understand how motherboard dies so frequently for first gen.
Mine died this morning when I went to check the weather. An update had apparently installed overnight, nothing else was out of the ordinary. It froze and I hard powered it off. I haven't had any signs of life since. It is listed as "Qualcomm-HS-USB QDLoader 9008" when I try to plug it into my computer (no access, just listed as a connected device.) Mine was a 128gb variant, carrier unlocked, never rooted/etc., only used with official charger & usb cable. I don't have the mfg date unfortunately.
I hope any of that info can prove useful, even if just to help establish a scope of the affected devices.
C4rb0nf00tpr1nts said:
I have a similar situation.
Pixel XL on charge, went out for 10 minutes, came back, pick up phone, power button unresponsive...
I did have all the preps for rooting (OEM unlock turned on, developer mode enabled, USB debug etc...) because I was going to try some custom ROMs.
"fastboot oem unlock" returns "FAILED (remote: 'oem unlock is not allowed')"
My whole life is in that damn expensive paperweight... I am in serious trouble (medical reasons, daily notes stored on phone) if i can't even simply recover user data.
Any ideas? anyone? help... please
Click to expand...
Click to collapse
Did you try the more current "fastboot flashing unlock" command? That is the correct one.
The problem is that will erase your user data partition.
Hopefully your notes were taken in Google Keep? If so, you can read them on any computer you can sign into with your Goodle account.
jaytv said:
Did you try the more current "fastboot flashing unlock" command? That is the correct one.
The problem is that will erase your user data partition.
Hopefully your notes were taken in Google Keep? If so, you can read them on any computer you can sign into with your Goodle account.
Click to expand...
Click to collapse
Sure did. Tried everything. Nothing will connect to the phone - only things that return a successful response are some of the fastboot commands (getvar all, device).
And due to having friends and colleagues that kept telling me to turn off all the "big brother" type of backup options I have nothing.
I can categorically state that I have nothing to hide from all the officious types that would be watching my every key stroke or phone entry and I will be turning on every backup or recovery option in future, whether or not I go back to the fragile device of a Google phone is to be decided if I myself decide to push on from this point at all...
Related
Hello I need a but of help my Nexus 7 is showing my nothing but the google logo and at the store earlier it showed the android with his chest up and a red triangle. it doesnt even show the moving colors after i turn it on it just sits and says google like a paper weight. i can turn it off and on but nothing more. the geek squad at best buy told me to ask for help here at Xda. last thing i was doing with it was opening deer hunter 2013 and next i go to see if it opened and it stuck on the google logo. can anyone help me fix my tablet? its not under store warranty only manufactures.
Well, sucks to be you.....just kidding...but that does suck. Now, on to more serious matters...
Do you have access to your bootloader? (hold the power button + the vol up button at the same time) If you do, you might want to look into rooting the tablet. Based on the content of your post, I am assuming that you haven't. There is plenty information about rooting the Nexus 7.2 tablet (and just about every other Android device). Simply Google "root Nexus 7 2013" and you will quickly find your answer.
Also, how much do you know about rooting and the sort? I want to know before I waste my time giving details about info that you are aware of.
aarsyl said:
Well, sucks to be you.....just kidding...but that does suck. Now, on to more serious matters...
Do you have access to your bootloader? (hold the power button + the vol up button at the same time) If you do, you might want to look into rooting the tablet. Based on the content of your post, I am assuming that you haven't. There is plenty information about rooting the Nexus 7.2 tablet (and just about every other Android device). Simply Google "root Nexus 7 2013" and you will quickly find your answer.
Also, how much do you know about rooting and the sort? I want to know before I waste my time giving details about info that you are aware of.
Click to expand...
Click to collapse
i dont know anything about rooting. i dont have access to the boot loader. i did a few days ago now it wont even show up, the guy and best buy tried to bring it up and its like it was showing a dead android or something chest open with a red triangle above it. he said someting about maybe have to flash a new or or something like that on to it, it wont show me anything just stays off or shows the google logo when its on
Sigh...that is the bootloader. Maybe...he could have booted into the stock recovery, which shows this or something similar for most devices. Please remember, they are reps...they may know about the software, but usually they speak from their experience or their perspective. I'm glad that he sent you here for a second opinion.
Hold the volume down button and power button to get into the bootloader. You should see some options at the top of the screen saying Start, Restart bootloader, Recovery Mode, Power Off. Not sure if those are the exact options, but it's pretty close.
Also, you need to look into rooting your device. You need to download some files first. You'll need adb, fastboot, and drivers for your Nexus.
And one last thing....what Computer OS do you use? The rooting process is slightly different for each one (Windows 7, 8/8.1, Mac OS, & Linux). If you are into computers, and you have Linux installed on a device, good for you. That is my preference when rooting, as Android is built from Linux, and naturally supported without the need for drivers.
I had similar problems when I first bought it. Going into recovery and resetting the tablet cured it. You will lost all your data BTW.
He's facing the loss of his entire tablet, so I'm sure that data loss isn't the biggest thing to worry about.
But yes, just about every solution involves a clean wipe of data.
_______________________________________
Phone: HTC EVO 4G LTE
Sense 5, S-Off
Tablet: ASUS Nexus 7.2
Rooted, Custom Rom & Kernel
_______________________________________
I'm stuck on the google logo too. I had my tablet plugged in over night and when I opened the cover this morning it woke up, but as soon I tried to access anything it rebooted and stuck.
I'm unlocked and have tried various thing. NRT doesn't recognize it as an ADB device so I don't think that will work. Fastboot works, but I keep getting "FAILED (remote: flash write failure)" when I try to use the factory flash all, or the instructions found here: http://forum.xda-developers.com/showthread.php?t=2381582
I can use fastboot to query the device and get it to return "flo" but it seems like the flash storage has failed.
if it's truly horked, can I use "fastboot oem lock" to relock it and attempt a warranty replacement?
sean67854 said:
I'm stuck on the google logo too. I had my tablet plugged in over night and when I opened the cover this morning it woke up, but as soon I tried to access anything it rebooted and stuck.
I'm unlocked and have tried various thing. NRT doesn't recognize it as an ADB device so I don't think that will work. Fastboot works, but I keep getting "FAILED (remote: flash write failure)" when I try to use the factory flash all, or the instructions found here: http://forum.xda-developers.com/showthread.php?t=2381582
I can use fastboot to query the device and get it to return "flo" but it seems like the flash storage has failed.
if it's truly horked, can I use "fastboot oem lock" to relock it and attempt a warranty replacement?
Click to expand...
Click to collapse
You can try Method 2 from this post: http://forum.xda-developers.com/showthread.php?t=2513701
I know it's for the N5, but I used this one for both my Galaxy Nexus, N5 and N7. Since they are all Nexuses (Nexi?), the same general procedures apply. I always prefer to do it all manually, step-by-step, which is why I went with Method 2 in the OP of that thread. Obviously, since this is the N7, just skip the radio flashing command. Everything else is the pretty much exactly the same. If this doesn't work in fastboot, then it's probably a hardware failure.
I'm hoping someone might be able to help me recover my Nexus 7 which appears to be bricked currently. It is the 2013 version, and it was never rooted initially and was running stock firmware. (By the way, I'm not the most proficient with messing with my Android devices or even with the terminology, so I apologize in advance if I might require clarification on some of the responses).
A few days ago, I woke up to discover that somehow my home screen had reverted back to the way it was upon initially getting the device. This wasn't a big deal since I didn't lose any data or apps, but I figured something might be wrong and even posted about it on Google's product forums. Then, last night, I attempted to update to 4.4.3 because it had been prompting me to do so for a week or two. It downloaded and attempted the update, but it failed. It then eventually restarted, but upon loading up Android I got an error message that stated:
System UID's Inconsistent
UIDs on the system are inconsistent, you need to wipe your data partition or your device will be unstable
with a button to click that says "I'm Feeling Lucky" - I clicked the button figuring I could at least get back in to back up my data, but after about 30 seconds the device just rebooted again (all I managed to do was accidentally click the Chrome icon) and now it is just stuck at the initial boot-up screen displaying the Google text logo.
I have tried to hold down the volume button and hit power, and I get to a screen with 4 options I can cycle through: Recovery mode (which will just put me back the Google text logo), Power off (which turns off the device), Start (which puts me back to the Google text logo), and Restart bootloader (which brings me right back to this menu options page). I'm attaching a screenshot of this page.
I spent about an hour on the phone with Google support, but they were basically useless. I then did some research and downloaded Skipsoft Unified Android Toolkit and was able to get the device to be recognized when it was in that 4-option mode by the Skipsoft Toolkit. However, all fastboot options I tried didn't seem to succeed because the Bootloader was locked. I figured I would try to unlock it, and it told me that in doing so it would wipe my device (so be it I figured since I had already pretty much kissed my data on there goodbye at this point). However, it seems to try and wipe it (even giving me a prompt on the actual Nexus 7), but then just sits and does nothing that I can see (see attached screenshots).
Anyone have any ideas/suggestions? Thanks so much!
To be safe, with a stock device that was not rooted... I would go ahead and use the Skipsoft program to flash the stock image back on the device. This should alleviate any future issues with the OS on your device.
I believe it to be Option #9 on Skipsoft.
xbi0s said:
To be safe, with a stock device that was not rooted... I would go ahead and use the Skipsoft program to flash the stock image back on the device. This should alleviate any future issues with the OS on your device.
I believe it to be Option #9 on Skipsoft.
Click to expand...
Click to collapse
Thanks for the reply - I attempted your suggestion, but it didn't work because the Bootloader is still locked; and attempting to unlock the Bootloader seems to stall on erasing userdata.
Any other thoughts? Thanks!
Anyone else have any suggestions/ideas? Thanks!
mbressman said:
Anyone else have any suggestions/ideas? Thanks!
Click to expand...
Click to collapse
Download ADB from my signature.
Put the device in bootloader mode (power+vol down), open fastboot.exe and type fastboot oem unlock.
Aerowinder said:
Download ADB from my signature.
Put the device in bootloader mode (power+vol down), open fastboot.exe and type fastboot oem unlock.
Click to expand...
Click to collapse
When I try that, I get:
Code:
C:\Users\User\Desktop\ADB & Fastboot API 19 (19.0.1)>fastboot oem unlock
...
(bootloader) Unlocking bootloader...
(bootloader) erasing userdata...
And it just hangs there....
The Nexus 7 did prompt me whether I want to unlock the bootloader and I selected yes (with the volume and power keys), but then it just hangs at that selection screen as well...
Any ideas??
Thanks!
mbressman said:
When I try that, I get:
Code:
C:\Users\User\Desktop\ADB & Fastboot API 19 (19.0.1)>fastboot oem unlock
...
(bootloader) Unlocking bootloader...
(bootloader) erasing userdata...
And it just hangs there....
The Nexus 7 did prompt me whether I want to unlock the bootloader and I selected yes (with the volume and power keys), but then it just hangs at that selection screen as well...
Any ideas??
Thanks!
Click to expand...
Click to collapse
I changed the wrong link in my signature. The ADB link correctly points to version 19.0.2 now. Try that one. Try a different cable if you have one, try a different USB port if you can.
Aerowinder said:
I changed the wrong link in my signature. The ADB link correctly points to version 19.0.2 now. Try that one. Try a different cable if you have one, try a different USB port if you can.
Click to expand...
Click to collapse
Tried two different cables on two different USB ports with the new 19.0.2 downloads you posted - still having the same thing happen. Could it be the computer I'm using, or the drivers I installed (I used the Skipsoft Unified Android Toolkit drivers)? Or is my device just totally bricked and unrecoverable?
Thanks!
mbressman said:
Tried two different cables on two different USB ports with the new 19.0.2 downloads you posted - still having the same thing happen. Could it be the computer I'm using, or the drivers I installed (I used the Skipsoft Unified Android Toolkit drivers)? Or is my device just totally bricked and unrecoverable?
Thanks!
Click to expand...
Click to collapse
You can try different drivers. Uninstall current ones, and install the ones from my signature.
Aerowinder said:
You can try different drivers. Uninstall current ones, and install the ones from my signature.
Click to expand...
Click to collapse
Ok, so I removed the Clockworkmod ADB drivers from add/remove programs (or uninstall programs - whatever it is called now on Win7), then I went into device manager and deleted the driver for Google Nexus BootLoader Interface, and then I rebooted. After the reboot, plugging the Nexus 7 in showed no driver detected, so I downloaded your Koush Universal ADB drivers, extracted them, and used them to install the Google Nexus Bootloader Interface drivers again (that's what it detected for my Android when I pointed the device listed in device manager to the extracted folder).
I then ran "fastboot oem unlock" but it's still getting stuck at the same place: (bootloader) erasing userdata...
Anything else I can try?
Thanks!
Hi,
I have the same issue since yesterday. When I pulled my nexus from my backpack (charged 12 hours earlier) its battery was drained. After charging it nexus stucked on google screen during normal or recovery boot. Oem unlock also hangs on erasing userdata. I'm looking forward for any solution to this.
Maybe some ****ty update? I've got the LTE version.
Anyone have anything else I can try?
I'm currently working on getting ASUS to replace the device under warranty - but they want me to send it in first, and I'm concerned that while I can't access any of my data on it, the data might still be there and potentially accessible to others (and I'd prefer to not have all of my confidential data that I stored on there accessible to anyone else). Unfortunately, ASUS won't replace/repair it unless I send it in, so I'm between a rock and a hard place...
Any help or advice is greatly appreciated!
Thanks.
mbressman said:
Anyone have anything else I can try?
I'm currently working on getting ASUS to replace the device under warranty - but they want me to send it in first, and I'm concerned that while I can't access any of my data on it, the data might still be there and potentially accessible to others (and I'd prefer to not have all of my confidential data that I stored on there accessible to anyone else). Unfortunately, ASUS won't replace/repair it unless I send it in, so I'm between a rock and a hard place...
Any help or advice is greatly appreciated!
Thanks.
Click to expand...
Click to collapse
I've tried every single way to unbrick my nexus. After 2 days of searching send it for repair. Without any questions they replaced mainboard. Problem solved hard way.
Gawson said:
I've tried every single way to unbrick my nexus. After 2 days of searching send it for repair. Without any questions they replaced mainboard. Problem solved hard way.
Click to expand...
Click to collapse
Gawson - when you got it back did it still have your data on it, or was it wiped?
mbressman said:
Gawson - when you got it back did it still have your data on it, or was it wiped?
Click to expand...
Click to collapse
When I got it was wiped. Flash is on the mainboard so there was no way they could save my data. They do not migrate your personal stuff.
Now its working like new. In fact it has all new guts except battery and screen.
Only problem is that now auto brightness sensor is giving crap instead of useful data. I don't know if its hardware related or just 4.4.3 issue.
Seems a few are having the same problem as me after trying to flash 5.0
My Nexus will no longer boot past the Google Logo (White one). I can only access the Bootloader. When I try to go to recovery I see the TWRP logo but stays stuck there. I tried flashing a new image a few times but always had the same problem.
I then tried to relock the bootloader and unlock again again to prepare a fresh install. This is where it gets worse. I managed to lock the bootloader but I can no longer unlock. I get to the screen warning that data will be wiped if I choose "YES", but when I do proceed, I stay stuck on "Erasing userdata...". I left it for 5 hours and was still stuck with the same message.
I cant see what else I can do now.
Ive read a few threads saying its a motherboard issue. Seems weird that it appeared when I tried to install Lollipop. Also seems Im not the only one.
this worked for me
I'm sure someone wiser will respond to you later but ..... I've been in a similar situation.
I use Windows 7 64bit and always connect device with usb 2 port (i.e. not usb3).
I was getting stuck on the google logo with an open lock symbol low on the screen - indicating unlocked bootloader. Like you could get into recovery but unable to get any further once there.
Try using Wugfresh's Nexus Root Tool. Look in the development thread. I'd suggest reading his faq's.
Download and install the latest version 1.9.6 (as I recall) - I had problems when using the earlier versions.
Get an stock image downloaded.
Then you should be able to flash the image using the force flash method he mentions in his faq. You set it in the options menu.
Set USB debugging on the device and usb options for storage to ptp rather than mtp - that's what worked for me.
You'll probably see repeated "installing driver" messages and new "open location" popups as you go through it.
(if your bootloader is locked you'll need to unlock it first. - just re-read your original post and I'm hoping that the latest NRT version will get you unlocked OK.)
If you have problems with this at first try going through the driver installation section of the tools.
After that you can use the same tool to root it. That didn't work completely but did allow me to use an OTG flash drive. If you need full root there's a patch you need to flash - Key Pie patch - took me a while to find it but it's somewhere on these forums.
After the problems I had everything went smoothly in the end. Just be prepared to watch it go through various rebootings while the magic is being done.
Apologies if this is a bit haphazard - I tend to try and rush through things and then forget what it was exactly I did!
I have tried NRT but cant do anything as I cant unlock the bootloader. I have tried both Fastboot and NRT, they both block at "erasing userdata".
Just a thought
Sorry to hear that.
Have you tried "Flash Stock + unroot" with the "Soft-bricked/Bootloop" option in NRT? I now recall that's something that helped me get mine recovered. Just a thought.
I recall reading forum posts that suggested I might have motherboard issues - but I didn't believe it was likely to be the case so I kept trying.
Tried all NRT options including force flash.
Problem is none work with the locked bootloader.
Nexus Root Toolkit v1.9.7 out now
Change log:
What’s new in Nexus Root Toolkit 1.9.7: November 16th, 2014
· Included the latest Masterlists to prevent users who never utilized the “Update” in the kit from getting the AutoIt error (for KTU84P Nexus 7 2013). This error was due to the modified boot.img for that build being accidentally removed from the server. Its was then reuploaded and the masterlists were updated, but those users who never updated would still get the error.
· No longer will the “Force Flash” recommendation be made to N4 users, because it seems to cause a bootloop – however factory resting will fix that either way.
IDEM
I spent exactly the same as you, I also lock the bootloader and now I can not do anything, always get "write failure" and when I try to unlock stays forever "erase ..."
There will be some way to revive it?
Cursed Android 5.0!
If the problem is confirmed to be Android 5.0, Google can help solve these problems?
Use the instructions to reflash your bootloader.
http://blog.laptopmag.com/how-to-hard-reset-a-bricked-nexus-7-with-your-pc
Note replace the instructions to download 4.1.1. with the correct version of the ROM you want to flash. Make sure you grab the correct version for your device. Flashing the wrong bootloader can hard brick your NEXUS with no chance of recovery. Also don't relock your bootloader unless you are certain that you will never want to flash again. Unlocking wipes all of your data and you also can't be rooted if you lock it again.
Doesnt work. Cant get passed the first step. After 1 hour its still "erasing boot..."
I flashed 5.0 successfully... You can't send it to Google with warranty? Try on other computer, do it manually using fastboot and don't give up!
As long as you can still boot into Fast Boot..
Your device can be restored..
I suggest using Wugfresh's Nexus toolkit
http://www.wugfresh.com/nrt/
The issues coming from the latest upgrade are common problems when ever we upgrade..
Its always better if you know how, just use the Nexus Toolkit and install the factory image..
Then it will sit at bootup for about 5-7 mins, then restore your apps... Profit
OTAs will always cause issues with some devices..
Zaphodspeaks said:
As long as you can still boot into Fast Boot..
Your device can be restored..
I suggest using Wugfresh's Nexus toolkit
http://www.wugfresh.com/nrt/
The issues coming from the latest upgrade are common problems when ever we upgrade..
Its always better if you know how, just use the Nexus Toolkit and install the factory image..
Then it will sit at bootup for about 5-7 mins, then restore your apps... Profit
OTAs will always cause issues with some devices..
Click to expand...
Click to collapse
Again.. I cant unlock the bootloader whether manually trying with fastboot or running NRT. Flashing a stock image is not possible.
tigerdim said:
Again.. I cant unlock the bootloader whether manually trying with fastboot or running NRT. Flashing a stock image is not possible.
Click to expand...
Click to collapse
If you have not tried the latest version of NRT, you may of fried your locked bootloader..
Regardless, don't give up... Someone will come to the rescue.. Nexus devices are pretty robust..
Try using another cable, make sure you have the correct driver, double check in Device Manager...
Then try again with the lastest NRT.. Mine just updated.. As a rule of thumb its better not to use a USB hub if thats the case.. Try swapping out your cable, make sure you have the Nexus drivers... I had to re install mine..
tigerdim said:
Doesnt work. Cant get passed the first step. After 1 hour its still "erasing boot..."
Click to expand...
Click to collapse
I'm in the exact same spot. Also, I know that I don't have USB debugging enabled, so not sure if I'm blocked out because of that. Very frustrating.
The computer sees the tablet though. If I click on List Devices in NRT Advanced Utilities, it shows my serial # fastboot.
update: I tried the Unlock command and it goes to the Unlock Bootloader screen. I click Yes, but then the device just hangs on that screen (I let it sit for 30-40 minutes). Ideas?
dayz3r0 said:
I'm in the exact same spot. Also, I know that I don't have USB debugging enabled, so not sure if I'm blocked out because of that. Very frustrating.
The computer sees the tablet though. If I click on List Devices in NRT Advanced Utilities, it shows my serial # fastboot.
update: I tried the Unlock command and it goes to the Unlock Bootloader screen. I click Yes, but then the device just hangs on that screen (I let it sit for 30-40 minutes). Ideas?
Click to expand...
Click to collapse
It hangs because its probably stuck at "erasing userdata". If you do it manuall with fastboot oem unlock you will see this in the cmd window.
tigerdim said:
It hangs because its probably stuck at "erasing userdata". If you do it manuall with fastboot oem unlock you will see this in the cmd window.
Click to expand...
Click to collapse
yep, it does
I ve given up . Bought a Nexus 9. Wasted too much time on this.
Having the same problem
My Nexus 7 (2013 32gb wifi) was working just fine on Monday. Had an unusual freeze up when I was reading something on Adobe Acro., but a quick reboot had it running again. I remember a notification about a system update but didn't pay it much mind. Later that evening I went to pick the N7 up and it was stuck on the Google loading screen. Freezes at Google loading screen when I attempt Recovery mode from Fastboot. Fastboot OEM unlock gives me the same stall at 'erasing user data' as mentioned above (left it on for this for 12+ hours yesterday and nothing). I haven't tried a different cable other than stock yet but I have tried multiple ports and two different machines to unlock the bootloader so I can flash the OS. No other functions with NRT (1.9.9) work including forced flash+unroot. I can't even flash the bootloader or erase or format any partitions. Feeling a little SOL here and I think it has something to do with Lollipop update.
N7 was unrooted and used for reading for the past couple weeks, so pretty vanilla use over the recent past.
4 months out of warranty with Asus and they want an est. $100 for RMA. Google tossed me to them after dragging me through the basic stuff I've been doing the past few days. Going to keep messing with it I suppose once exams are over but feel like I'm running out of things to try. If anyone has any suggestions, questions or a solution, posting them here would be much appreciated.
My upgrade from 4.4.4 to 5.0.1 took ages. It was like bouncing the four small balls for perhaps 5 minutes. Just have patience.
I would recommend not to use xposed or titanium backup as I expect those programs mess with /system files and that can break the android upgrade script. Just disable any unwanted bloatware in regular application control. At least all my updates have been successful so far. Yes, I am rooted.
Good luck.
---------- Post added at 12:51 AM ---------- Previous post was at 12:45 AM ----------
For Wugfresh excellent "Nexus Root Toolkit" to work you need to enable usb debugging in developer menu. You enable the developer menu by tapping a lot on your version information.
The usb debugging gets reset on every upgrade.
Mordecai253 said:
My Nexus 7 (2013 32gb wifi) was working just fine on Monday. Had an unusual freeze up when I was reading something on Adobe Acro., but a quick reboot had it running again. I remember a notification about a system update but didn't pay it much mind. Later that evening I went to pick the N7 up and it was stuck on the Google loading screen. Freezes at Google loading screen when I attempt Recovery mode from Fastboot. Fastboot OEM unlock gives me the same stall at 'erasing user data' as mentioned above (left it on for this for 12+ hours yesterday and nothing). I haven't tried a different cable other than stock yet but I have tried multiple ports and two different machines to unlock the bootloader so I can flash the OS. No other functions with NRT (1.9.9) work including forced flash+unroot. I can't even flash the bootloader or erase or format any partitions. Feeling a little SOL here and I think it has something to do with Lollipop update.
N7 was unrooted and used for reading for the past couple weeks, so pretty vanilla use over the recent past.
4 months out of warranty with Asus and they want an est. $100 for RMA. Google tossed me to them after dragging me through the basic stuff I've been doing the past few days. Going to keep messing with it I suppose once exams are over but feel like I'm running out of things to try. If anyone has any suggestions, questions or a solution, posting them here would be much appreciated.
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They quote you $100 RMA, but once you send it in they will send you an invoice for $200. $165 for the motherboard, $25 labor and $10 return shipping. I fought it and they eventually dropped $10 for the return shipping. Last time I ever deal with Asus.
Sent from my Nexus 9 using Tapatalk
I'm something of a noob here, so I appreciate your patience and help.
My wife's Nexus 5x applied the latest update for 7.1.1 and her phone then fell victim to the dreaded bootloop. I was able to get through this guide to apply a rescue OTA: https://drive.google.com/file/d/0Bz6x7k-VkpUJam5Mc1hKa09PVGc/view (sorry, I can't post the hyperlink to an external site since I'm so new here, lol).
All of the steps completed down to step 21, when I tried reboot after the update - it rebooted then went right back into the boot loop.
The OTA I used was for Bullhead N4F26O (which is the one I should use based on the guide). I also tried N4F26I, but the OTA failed and it went straight to the bootloop.
I ran out the battery, charged it a bit, and tried again, but ran into the same problem (update completes, reboot, bootloop starts again).
Does anyone else have any more ideas on what I can try? At this point all I really care to do is recover any photos I can from the device (my wife forgot to setup image backup on her phone and USB debugging was never turned on). Google Fi already offered to send out a replacement, so I'm not worried about getting the device fully functional again.
Thanks for your help.
Not sure exactly what happened, but the phone was plugged into my PC stuck in the bootloop. I unplugged the phone and it booted...it didn't have much of a charge, so I quickly turned on developer mode, USB debugging, and some other option I noticed about allowing unlocking of the OEM bootloader. Also, I checked the backup settings for her photos and they were set to backup automatically, but just on a secondary Google account.
If anyone has any ideas for resurrecting the phone, I'd appreciate it (for the sake of learning if nothing else). Thanks
LeChuck5000 said:
Not sure exactly what happened, but the phone was plugged into my PC stuck in the bootloop. I unplugged the phone and it booted...it didn't have much of a charge, so I quickly turned on developer mode, USB debugging, and some other option I noticed about allowing unlocking of the OEM bootloader. Also, I checked the backup settings for her photos and they were set to backup automatically, but just on a secondary Google account.
If anyone has any ideas for resurrecting the phone, I'd appreciate it (for the sake of learning if nothing else). Thanks
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Exactly how did you apply the update? Over the phone or fastboot? Can you get to fastboot mode (bootloader)? Unlocking the bootloader will erase everything.
Tulsadiver said:
Exactly how did you apply the update? Over the phone or fastboot? Can you get to fastboot mode (bootloader)? Unlocking the bootloader will erase everything.
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I can get it into fastboot, and can sometimes get it into recovery (but not consistently...it often just goes into the bootloop when I try to launch recovery).
To apply the update I just followed the guide I linked to in my OP. First, installed the adb, fastboot, & usb drivers on my computer. I then put the phone into recovery, and wiped the partition cache. I then connected the phone to my PC, picked Apply update from ADB on the phone, and ran adb sideload c:\MyNexus\bullhead-ota-n4f26i-06953aec.zip from the command line on my PC.
Heat the EMMC Chip. I tried every type of flashing to fix it, nothing did. Then I did what a lot of people said and tried to heat the emmc chip and it worked perfectly. It's been working fine for the past 3 days and I hope it stays that way.
Arrivale said:
Heat the EMMC Chip. I tried every type of flashing to fix it, nothing did. Then I did what a lot of people said and tried to heat the emmc chip and it worked perfectly. It's been working fine for the past 3 days and I hope it stays that way.
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You stick it in the oven? Use a heat gun? How hot/long?
tallgrasshawk said:
You stick it in the oven? Use a heat gun? How hot/long?
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Heat gun, I put aluminum foil at the end of the gun to make it narrow and easy to target just the emmc. Keep it on for around 30sec x 3
How else?
Arrivale said:
Heat gun, I put aluminum foil at the end of the gun to make it narrow and easy to target just the emmc. Keep it on for around 30sec x 3
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I don't have a heat gun, how else can I heat it? Also, excuse my ignorance, I'm new to phone thing since my Nexus 5x went into bootloop last week I've learned a lot, fast. Where exactly is the EMMC? How else can I heat it? I'm desperate to get this phone working as I just went overseas and Nexus won't send a replacement here
My attempt at the Rescue OTA fails in step 19, I can't get the device state to be "unlocked" does anyone know how to unlock it when the phone is in bootloop? (So all I really have access to is command prompt, which says I can't unlock the oem) HELP!?!
Can't load into recovery or system, only fastboot mode. In fastboot, I get these errors:
https://imgur.com/a/bBdbnvH
It was previously unlocked until I tried flashing the recent December update.
Any ideas on how to get it back up an running? I haven't seen Secure boot: NONE and NOS Production: Error posted on here before or a state where it can't determine if it's locked or unlocked. I'll try ubreakifix otherwise. Thanks!
Ofuroski said:
Can't load into recovery or system, only fastboot mode. In fastboot, I get these errors: https://imgur.com/a/bBdbnvH It was previously unlocked until I tried flashing the recent December update. Any ideas on how to get it back up an running? I haven't seen Secure boot: NONE and NOS Production: Error posted on here before or a state where it can't determine if it's locked or unlocked. I'll try ubreakifix otherwise. Thanks!
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Don't start a duplicate thread dude! Starting to sound like a Google FRP workaround to me. What does Google support say??
Same here (with Pixel 3 non-xl).
I don't know what to do. Recovery doesn't work, only fastboot mode with "device state: error!" .
Bootloader is locked, and I have no way of unlocking it, because fastboot times out.
It happened shortly after I took it in the shower (it's never a problem). Maybe it's not that waterproof.
Google support says the phone is probably done, but they can't help with the warranty because apparently I got scammed buying it second-hand, the invoice doesn't match the IMEI.
starcleff said:
Same here (with Pixel 3 non-xl).
I don't know what to do. Recovery doesn't work, only fastboot mode with "device state: error!" .
Bootloader is locked, and I have no way of unlocking it, because fastboot times out.
It happened shortly after I took it in the shower (it's never a problem). Maybe it's not that waterproof.
Google support says the phone is probably done, but they can't help with the warranty because apparently I got scammed buying it second-hand, the invoice doesn't match the IMEI.
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I might be a bit late, but I had exactly the same issue, lost hope and all. I have tried multiple chargers and cables but nothing helped.
How I fixed it is:
1) Left the phone on in fastboot mode, until the battery died (unplugged obviously).
2) Left the phone unplugged for about 8h.
3) In the morning, keep pressed power button and plugged in the charger.
4) After few seconds it started up.
Hope this is helping you guys.
This just happened to me. Has the problem returned on you? Assuming I can get it to boot again, I'm wondering if I should do a factory reset to give myself a fresh start and clear out whatever software issue may be causing it, if it is a software issue.
Thanks fixed it
Thanks NathanTan...
It fixed my issue. I left it overnight with fastmode displayed. After it ran out of battery powered on and boom phone was back to normal. I never thought it will sort without replacing handset. Thank you
Hey guys. Please help. I am facing this issue in Pixel 5a now.
Only the end user can set the user-settable root of trust. It cannot be set at the factory or any other point before the device is delivered to the end user.
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