Screen won't stay on - Moto G5 Questions & Answers

I've recently purchased a used Moto G5 (3gb ram version) from eBay. It's been working fine for a couple of weeks but has suddenly developed a fault, the screen will not stay on. It just constantly goes black / blank. When it boots the Moto logo is shown for about a second and then it goes off and will not come back on until I pull and replace the battery.
I know the phone is still functioning as i can hear it sat waiting at the encryption "enter PIN" prompt on boot up, it makes a click sound when briefly pressing the power button.
The only time I can get the screen to stay on is by booting to fastboot. However as soon as I try to boot system or recovery the screen goes off.
Has anyone else had this issue and is there any way to fix it?

Attached photo showing fastboot screen which is all I can get to without the screen going off...

audinswfc said:
Attached photo showing fastboot screen which is all I can get to without the screen going off...
Click to expand...
Click to collapse
Why don't you try a flash,as if any corrupted partition is there for screen it can get fixed, you can use Lenovo Moto smart assistant app to flash.

riyan65 said:
Why don't you try a flash,as if any corrupted partition is there for screen it can get fixed, you can use Lenovo Moto smart assistant app to flash.
Click to expand...
Click to collapse
It's this an Android app? If so I've no way of using it as the screen doesn't work when the OS boots...

audinswfc said:
It's this an Android app? If so I've no way of using it as the screen doesn't work when the OS boots...
Click to expand...
Click to collapse
It is a pc application which is use to flash the firmware on your device, it will guide you how to flash the firmware.

riyan65 said:
It is a pc application which is use to flash the firmware on your device, it will guide you how to flash the firmware.
Click to expand...
Click to collapse
OK thank you. Strangely enough after a full night on charge the phone is working perfectly fine this morning! However I think i'll do that firmware flash anyway just in case. Also wonder if I've got a faulty battery...

audinswfc said:
OK thank you. Strangely enough after a full night on charge the phone is working perfectly fine this morning! However I think i'll do that firmware flash anyway just in case. Also wonder if I've got a faulty battery...
Click to expand...
Click to collapse
You can try a flash, but I don't think there is a battery fault, if there any, bootloader also didn't show up, so there are possible changes of corrupt firmware in you device. And did you replace the original screen with other 3rd party screen. As that is also a reason, someone was having similar issue like you but, he has got the problem after screen replacement.so if you have done a screen replacement then that can be a problem.

riyan65 said:
You can try a flash, but I don't think there is a battery fault, if there any, bootloader also didn't show up, so there are possible changes of corrupt firmware in you device. And did you replace the original screen with other 3rd party screen. As that is also a reason, someone was having similar issue like you but, he has got the problem after screen replacement.so if you have done a screen replacement then that can be a problem.
Click to expand...
Click to collapse
No it has the original screen. Bought the phone second hand though so it's fairly scratched (but not cracked).

audinswfc said:
No it has the original screen. Bought the phone second hand though so it's fairly scratched (but not cracked).
Click to expand...
Click to collapse
Then flash can fix the problem.

riyan65 said:
Then flash can fix the problem.
Click to expand...
Click to collapse
Thank you, i'll give it a shot tonight.

Related

[Q] How to turn Epic screen back on?

My Epic's screen turned black yesterday for no apparent reason however the touch screen still works...
if i touch and scroll the lock up it still makes the sounds and i can guess were to touch to turn my alarm off on the black screen and that works, as all the buttons! i just cant see the screen anymore,
i did not install anything new, last thing i remember doing is just taking a picture. now i have a working phone with a black screen how do i fix this?
also, i cant even see the vol down camera power screen
help please
mrose61692 said:
My Epic's screen turned black yesterday for no apparent reason however the touch screen still works...
if i touch and scroll the lock up it still makes the sounds and i can guess were to touch to turn my alarm off on the black screen and that works, as all the buttons! i just cant see the screen anymore,
i did not install anything new, last thing i remember doing is just taking a picture. now i have a working phone with a black screen how do i fix this?
also, i cant even see the vol down camera power screen
help please
Click to expand...
Click to collapse
Can you get into download mode??
With the phone off .. Press 1 (on the keyboard) and power. If so, maybe try to odin back to EC05 stock
http://forum.xda-developers.com/showthread.php?t=1027904
good luck
If on boot after pulling battery it is still black and download mode shows nothing, and you have tried Odin (it works but you see nothing still) I am afraid you need to head to the Sprint store.
kennyglass123 said:
If on boot after pulling battery it is still black and download mode shows nothing, and you have tried Odin (it works but you see nothing still) I am afraid you need to head to the Sprint store.
Click to expand...
Click to collapse
Update: after ltting my phone sit on the charger for about 3 hours it came back on
BUT it went right back to the previous (working but all black screen) problem wen
i made a call which i now remember is what triggered it yesterday
I just tried getting into download mode and it did not work or show up
anyy further suggestions? if not can i ask the sprint store 4 help if i rooted my phone and unlocked it for boost?
PS. (i been making outgoin calls for months now n this never happened even with it rooted & inlocked)
thanx 4 taking the time to answer my questions
mrose61692 said:
Update: after ltting my phone sit on the charger for about 3 hours it came back on
BUT it went right back to the previous (working but all black screen) problem wen
i made a call which i now remember is what triggered it yesterday
I just tried getting into download mode and it did not work or show up
anyy further suggestions? if not can i ask the sprint store 4 help if i rooted my phone and unlocked it for boost?
PS. (i been making outgoin calls for months now n this never happened even with it rooted & inlocked)
thanx 4 taking the time to answer my questions
Click to expand...
Click to collapse
try to odin to ec05 stock ... leave your phone again for a while and see when you get your screen back if you can get to download mode and odin that stock rom ... this will allow you to see if it is something up with a rom you're running.
if it does it then, you'll be at stock so when you go to the sprint store; it won't be an issue.
jdelano said:
try to odin to ec05 stock ... leave your phone again for a while and see when you get your screen back if you can get to download mode and odin that stock rom ... this will allow you to see if it is something up with a rom you're running.
if it does it then, you'll be at stock so when you go to the sprint store; it won't be an issue.
Click to expand...
Click to collapse
I agree Odin back to stock is your best option and if that dosn't work you probaly stuck with a black screen!
Yes, if you got it to come on once by leaving it you should be able to do it again and Odin before making any calls.
I had no choice but to take it to the sprint store
they fixed it !!!
thankx again guys 4 all ur help!
mrose61692 said:
I had no choice but to take it to the sprint store
they fixed it !!!
thankx again guys 4 all ur help!
Click to expand...
Click to collapse
great news, glad you have a working Epic again.
mrose61692 said:
I had no choice but to take it to the sprint store
they fixed it !!!
thankx again guys 4 all ur help!
Click to expand...
Click to collapse
Hey, I know this is an old post but I have an old Epic I'd like to see if I can trade into for credit towards a Galaxy S III but I'm having the exact same problem as described here:
Softkeys light up, screen hepatic feedback "buzz" can be felt, can swipe to unlock and answer a call based on blind-memory of what to swipe but other than that, the screen is completely black. Not black as in lit up but devoid of any other color except black, but gone dark.
If it weren't for the softkeys being lit, I would assume the screen were either broken or disconnected from the motherboard somehow. There are no cracks in the screen. Phone has seen better days for sure but the screen is intact and all functions were working perfectly before it simply...blipped off in front of my eyes.
I've tried doing as you did: charging it for 3+ hours and seeing if that worked at least temporarily. No go.
Assuming our two phones were experiencing exactly the same issue, can you tell me when you had it repaired, if the issue was a hardware or software issue? If hardware, did they have to replace the screen? or was it merely not connected properly somewhere?
If it was a software issue, how did they repair it? I'm assuming I can, in fact, get the phone into download mode, but without a visible screen, I can't boot off of a zip file or see if any of my actions are successful. Can't be sure I cleared the caches properly before I proceed, etc.
Phone was last running toadlife's CleanGB prior to the FC09 update and I'm pretty sure, prior to EL30 (I can't remember but I'm pretty sure it was).
Again, I know this is old but any feedback would be appreciated.
navkat said:
Hey, I know this is an old post but I have an old Epic I'd like to see if I can trade into for credit towards a Galaxy S III but I'm having the exact same problem as described here:
Softkeys light up, screen hepatic feedback "buzz" can be felt, can swipe to unlock and answer a call based on blind-memory of what to swipe but other than that, the screen is completely black. Not black as in lit up but devoid of any other color except black, but gone dark.
If it weren't for the softkeys being lit, I would assume the screen were either broken or disconnected from the motherboard somehow. There are no cracks in the screen. Phone has seen better days for sure but the screen is intact and all functions were working perfectly before it simply...blipped off in front of my eyes.
I've tried doing as you did: charging it for 3+ hours and seeing if that worked at least temporarily. No go.
Assuming our two phones were experiencing exactly the same issue, can you tell me when you had it repaired, if the issue was a hardware or software issue? If hardware, did they have to replace the screen? or was it merely not connected properly somewhere?
If it was a software issue, how did they repair it? I'm assuming I can, in fact, get the phone into download mode, but without a visible screen, I can't boot off of a zip file or see if any of my actions are successful. Can't be sure I cleared the caches properly before I proceed, etc.
Phone was last running toadlife's CleanGB prior to the FC09 update and I'm pretty sure, prior to EL30 (I can't remember but I'm pretty sure it was).
Again, I know this is old but any feedback would be appreciated.
Click to expand...
Click to collapse
Hm, so you're saying download mode or recovery mode open up but with a black screen? But it still reads touches? My guess is it's hardware, a loose connection to the screen.
Yeeeeah, good luck towards funding your S3 purchase.
Sent from my SPH-D700 using XDA
I'm having this issue have my phone was dropped yesterday, so I'm quite sure it's a hardware issue.
I have two questions: can somebody be so kind as to give me the button sequence for how to make a nandroid of my phone? I have CWM 5.0.2.7 without the 'one confirm' option. That would be awesome. Also, is anyone familiar with taking the phone apart and perhaps how to fix this issue?
chillywings said:
I'm having this issue have my phone was dropped yesterday, so I'm quite sure it's a hardware issue.
I have two questions: can somebody be so kind as to give me the button sequence for how to make a nandroid of my phone? I have CWM 5.0.2.7 without the 'one confirm' option. That would be awesome. Also, is anyone familiar with taking the phone apart and perhaps how to fix this issue?
Click to expand...
Click to collapse
A guide to take it apart is here:
http://forum.xda-developers.com/showthread.php?t=1569701
and steps to nandroid
3 finger salute for about 5 seconds
toggle down 4 times hit cam button 2 times
tazfanatic said:
3 finger salute for about 5 seconds
toggle down 4 times hit cam button 2 times
Click to expand...
Click to collapse
Thanks tazfanatic. I tried the backup procedure and it didn't seem to work, and I think I actually have CWM 5.5. Is the procedure any different?
chillywings said:
Thanks tazfanatic. I tried the backup procedure and it didn't seem to work, and I think I actually have CWM 5.5. Is the procedure any different?
Click to expand...
Click to collapse
not sure 5.5? is that the touch version?
tazfanatic said:
not sure 5.5? is that the touch version?
Click to expand...
Click to collapse
CM9 version.
Sent from my PantechP4100 using xda premium
kennyglass123 said:
CM9 version.
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
Oh i have cm9 that is the direction I gave thought cm9 came with 5.0.2.7 my bag.
tazfanatic said:
Oh i have cm9 that is the direction I gave thought cm9 came with 5.0.2.7 my bag.
Click to expand...
Click to collapse
Indeed. I'm running CM9 beta 2, and I'm pretty sure it came with 5.5. However Taz, I believe if you boot into recovery from ROM Manger or the power menu, it still takes you into your previous recovery version (such as 5.0.2.7). Or vice versa. I don't remember. To my knowledge, this is has something to with the switch to MTD, and the devs just have reroute that command.
But regardless, I'm not getting a new backup on my SD card, so I'm pretty sure I'm on 5.5. Kenny, do you know if there's a different button sequence for 5.5?
5.5 is the same. I would remove the battery to make sure it is powered off. Put the battery back in, hold camera, volume down and power in that order (making sure power is last) for 5 seconds. wait 20 seconds to make sure it booted into CWM 5.5. Then volume down 4 times then camera twice. Depending on how many apps you got I would wait 30 minutes before pulling the sd card to check in clockworkmod\backup directory for a new file with current date code.

GT-I9195: Sudden Death

Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK
Sam Solomon said:
Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK
Click to expand...
Click to collapse
Did you do a dirty flash?
Flatric said:
Did you do a dirty flash?
Click to expand...
Click to collapse
No bro,I did a Clean Install of CM11
Sam Solomon said:
No bro,I did a Clean Install of CM11
Click to expand...
Click to collapse
Have you tried to reinstall cm11?
Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode
Flatric said:
Have you tried to reinstall cm11?
Click to expand...
Click to collapse
Whosat said:
Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode
Click to expand...
Click to collapse
I tried both of that plenty of times...
For a Surprise...Phone booted up today,,,But touch on right part not working.... Then i resetted...Then total touch not working....After 2 Mintes... Screen acting like Old CRT Monitor..Bluish Green Color Lines.... When on recovery and download mode...No Such Color issues
Totally my Device is Crazy
That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone
Whosat said:
That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone
Click to expand...
Click to collapse
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size
Sam Solomon said:
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size
Click to expand...
Click to collapse
I had these screen issues too... But for me removing the battery and reflash the Rom did it...
Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk
Flatric said:
I had these screen issues too... But for me removing the battery and reflash the Rom did it...
Click to expand...
Click to collapse
stevengw said:
Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk
Click to expand...
Click to collapse
I dont think its ROM issue...But Right part of Touch not working... and display gone off... Works without screen... And whenever i give a blow on that right side of the screen....Display Flashes and goes off... I have given it to be checked in a local store
UPDATE : At a Local Shop,they said display is damaged because of water ... [ i never kept or used it with water]
Samsung Store said ...Display was burnt from inside and they will replace it for 6k Indian Rs.... :crying: :crying:
Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk
burnt, seriously... are you sure you charger is original from samsung?
stevengw said:
Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk
Click to expand...
Click to collapse
They wont because my Phone is GT-I9195 and was bought from Outside...No Warranty available for me in India...
AhsonAli said:
burnt, seriously... are you sure you charger is original from samsung?
Click to expand...
Click to collapse
I use original USB Cable to charge from PC
Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)
urtin said:
Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)
Click to expand...
Click to collapse
Yeah, Its was simple... But device's inside got burned out for no reason... Display board isnt working.... Take it to SVC .. only way :crying:

[Q] touch screen issues after update

Hi all,
My Zenwatch had issues with a recent update basically it failed mid-update, the watch rebooted & seems to have partially loaded the OS.
The screen is not responding to touch but works on tilt, notifications etc all were working ok too.
Unfortunately i didn't turn ADB debugging on so i can't access it via PC/ADB either, now its lost my phone pairing too and as mentioned i cant access the swipe to do anything helpful on the watch.
As i bought the watch on holiday Asus UK aren't entertaining any help under warranty & can't suggest a repair shop either (though as i cant turn on ADB im not sure what they can do anyway!).
Have i now got a paperweight or is there a way of reflashing the Zenwatch without ADB turned on on the watch?
James
I got the same problem with touchscreen so i send it back to asus
Would love to but got the watch on holiday in the usa and now back in the UK..
Asus are saying return it to where you bought it.
Not much of a warranty if that's the case :-S
Sent from my D6603 using XDA mobile app
call Asus us
If you can get into recovery mode, you might be able to re-flash the update zip. It shouldn't matter that you don't have debugging turned on to do that, I think. There's some information on how to get to recovery mode here:
http://www.tomsguide.com/faq/id-2411652/reset-android-wear-watch-factory-settings.html
darn - got exited reading that until i saw that was for the LG!
I think im going to have to send it to a friend of mine in the US & get them to return it for me.
Thanks all
James
Jamesb4uk said:
darn - got exited reading that until i saw that was for the LG!
Click to expand...
Click to collapse
I don't think that matters. It should work the same on the Asus. I've used recovery mode to sideload updates on mine in the past.
Don't send your watch across the pond!
Jamesb4uk said:
darn - got exited reading that until i saw that was for the LG!
I think im going to have to send it to a friend of mine in the US & get them to return it for me.
Thanks all
James
Click to expand...
Click to collapse
You can get to fastboot by turning the watch on and swiping from the top left to the bottom right as soon as you see the Asus logo. I don't know if there is a similar method to boot directly to recovery, but fastboot should be all you need.
Edit: To boot to recovery swipe from the top right to the bottom left when you see the Asus logo.
-Andy
Sent from my Speak & Spell.
Doc Ames said:
You can get to fastboot by turning the watch on and swiping from the top left to the bottom right as soon as you see the Asus logo. I don't know if there is a similar method to boot directly to recovery, but fastboot should be all you need.
Edit: To boot to recovery swipe from the top right to the bottom left when you see the Asus logo.
-Andy
Sent from my Speak & Spell.
Click to expand...
Click to collapse
Tried to get to Fastboot, sadly didn't notice any difference in bootup - might indicate more of a hardware issue than software.
is it like phone based fastboot where you plug the USB lead in before fastboot? If so that could be difficult with the Zenwatch cradle!
James
Jamesb4uk said:
is it like phone based fastboot where you plug the USB lead in before fastboot? If so that could be difficult with the Zenwatch cradle!
James
Click to expand...
Click to collapse
No need to mess with a cable. The timing isn't picky either. I think you just have to do it between the time that the logo displays and the watch vibrates. You probably have some misnatched firmware due to the failed update. Maybe thats why the touch screen is borked. I wonder if there is a way to enter fastboot by jumping two of the pogo pins together. If not you're SOL.
-Andy
Sent from my Blendtec Total Blender.
Doc Ames said:
No need to mess with a cable. The timing isn't picky either. I think you just have to do it between the time that the logo displays and the watch vibrates. You probably have some misnatched firmware due to the failed update. Maybe thats why the touch screen is borked. I wonder if there is a way to enter fastboot by jumping two of the pogo pins together. If not you're SOL.
-Andy
Sent from my Blendtec Total Blender.
Click to expand...
Click to collapse
Yep firmware mismatch sounds about right. Sadly no luck with the fastboot at all.
Might give the jumping a go - got nothing else to loose, then i'll ask a friend of mine to return it.
Thanks for your help here Andy.
James
When you get the new one I bet I know the first thing that you're going to do
again, why not call Asus us? I had an issue with mine and they quickly sent me an rma label

Is my 1+3 dead!?

Hi everyone,
I'm experiencing pretty silly situation with my phone.
So the story begins here:
I was surfing the web while listening to music in the bus when suddenly my oneplus3 randomly turned off and I couldn't turn it back on. (I was on something around 15% on battery so it's not a low battery problem) I tried to turn it on several times and after holding the power button for like 10secs it turned on, and after pressing the power button again (because I needed to get past unlocked bootloader screen and dm-verity) I saw a boot screen. The capacitive button leds turned on and after 3 secs it turned off again, so I started worrying... After a while I tried to access the recovery, but no luck at all. It powers it self off after bootscreen. So I started to research. Tried to flash the entire OS, partritions with msmdownload tool. After several unsuccessful flashes (firehosewritedata failed sometimes while writing userimg or system.img or boot.img) I did get the download complete green text message, and after successful flash, the white LED turned on, even the phone was not plugged in USB or charger and turned off. The screen is completely black and the white led just flashes constantly without blinking or anything. I could only turn the led off by pressing the power button for another 10 secs. And after turning the phone off, problem still remains. After oneplus logo phone shuts down...
I can access bootloader.
And after flashing everything should be on stock, because now I only got screen only about bootloader, no dm-verity..
And of course - I still cannot access the recovery.
p.s. I tried to do the power cycle (as the tech support told me) but still no luck at all.
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Mukthar. said:
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Click to expand...
Click to collapse
1GB version
djemm1996 said:
1GB version
Click to expand...
Click to collapse
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Click to expand...
Click to collapse
Of course. Everything is done right. I also get that green "download complete" message.
p.s I also opened the phone. water indicators are fine and no major defects what can i see by eye... All connectors are good as well.
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Click to expand...
Click to collapse
And yes, phone was connected right. :good: installed drivers with test mode on Win10 and got Snapdragon device in COM devices. As well the MsmDownload tool shows up my device in port #20
Any ideas?
djemm1996 said:
Any ideas?
Click to expand...
Click to collapse
Follow method 2 from the Hard Brick guide by Naman Bhalla and try two or three times.
Sometimes it takes more than once for restoration.
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
try to flash again, and if it still maybe something short inside.
if you have disassembly your phone, try disconnecting various flex cable like camera, sim slot etc that connect to the mainboard, that doesn't prevent device from powered on, then try to turning it on.
if it still, check your mainboard, if you don't know how, send it back.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
Click to expand...
Click to collapse
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
djemm1996 said:
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
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They are doing the same thing like you did.
I already had a session since i thought they are going to do something "special"
You can try the remote session but im afraid that wont help you if you already did it multiple times.
What about battery? Charged?
drmuruga said:
What about battery? Charged?
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Yes battery is charged of course. It's just doint the same thing. Turns on, after a while when bootscreen comes it just turns off and white notification led appears, after that nothing.
I tried to flash it with tool using method 2 for like 15 times with "download complete" messages, but still no luck at all. Tried to erase partritions with fastboot, flashing just only recovery, modded recovery etc. but I still cannot access the recovery nor system. I just don't get it why the phone does not boot into recovery if I flash it or boot it straight away, It just only turns off and that's it. nothing more. Only black screen and white led lighting all the time (after a while the phone turns warm).
I have read all the MsmDownloadTool thread in "Mega Unbrick thread" and saw that few people have experienced the very same situation as me, so I was wondering if there is any fix for this? It's so strange that I was just surfing the Web and it just turned off by it self with like static image for miliseconds and after that just black screen.
There should be any fix. I guess that it's just a partition error...
Ok, not good news. I had a little remote session before a while. They says it's already a hardware problem.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
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Pfffft you think manufacturers notice when you take apart phones? Hell I took apart my Xperia Z2 because it was having problems and then glued it back together with cyanoacrylate hahahaha (worst thing to do but wtv) and no one noticed though it was seemless and everything looked perfect
Guys, I've got something for you! Not really the same thing as Naman.
p.s. not saying its original hehehehe keep safe
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
Actually I was on twrp too! Also I have recently noticed that recovery loading speed was far too long than normal one. I'm talking for something about 5-7 minutes after reboot into twrp. So, who knows what did happen. Just made an RMA request. Will see how it goes.
Anyway, I was on stock 7.1.1 and it's just rooted with custom recovery and that's it! Nothing more! Is that just a factory failure or maybe it's caused by drops i have had? Nothing serious for a 4-5 times for a half year. Of course I have used it even in winter when the snowflakes are coming down from the sky and little rain. Btw, these liquid indicators are white, so all safe. ::laugh:
A
makadama said:
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
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Op3t screen replacement now black screen in OS

Hey y’all
So my phone fell two weeks ago from about 3 feet after a bad hand off as I was showing a pic to someone.
It already had fallen and only suffered a crack along the outer screen from the first fall, but this second drop cracked the inner screen and rendered the lcd useless.
I was still able to turn it off and on, as well as increase/decrease the volume, but screen was showing blue streaks until I just turned it off.
I reset the phone to no avail and eventually got a new replacement screen and frame from witrigs and was able to get the phone into recovery. I wiped the cache and was able to finally get past the boot screen (which displayed fine) but then immediately goes black as it loads up the main OS.
The screen can sense my finger and the touchscreen vibrates when I touch it as if the unlock number pattern screen would appear on the screen but, the screen remains blacked out.
I can turn the volume up and down, power button works fine. I can access twrp and it shows the full screen on the display, but once the OS tries to load the screen blacks out while otherwise functioning as it should.
I checked all of the connections and they’re all good, no loose ends or incorrectly inserted or disjointed pieces, I just can’t get a visual right when the os loads up.
Any ideas if this is hardware/software based? Doesn’t make sense that the screen shows up fine during the initial boot then goes black during the os boot and everything but the screen functions as normal. Thanks
DD
DD83 said:
Hey y’all
So my phone fell two weeks ago
Any ideas folks? Thanks
DD
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Click to collapse
Which rom/kernel you on? You can try another kernel and check
I think I was in resurrection remix 5.8.2. I mostly care about my files but if I can still use the phone that would be ideal.
Just tried flashing the rom I had on before (rr remix n 5.3.5 20180612 release), then dalvik and cache wipe, with the same result. Thanks to anyone that replies and has some insight! Been going on two weeks since my phone was initially dropped to replacing the screen to this! Grrr
DD83 said:
Just tried flashing the rom I had on before (rr remix n 5.3.5 20180612 release), then dalvik and cache wipe, with the same result. Thanks to anyone that replies and has some insight! Been going on two weeks since my phone was initially dropped to replacing the screen to this! Grrr
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Sometimes there is a drivers issue on replacement of screen. Try OOS and see if it works. Atleast for some people, OOS solved the issue.
tnsmani said:
Sometimes there is a drivers issue on replacement of screen. Try OOS and see if it works. Atleast for some people, OOS solved the issue.
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Thanks. Should I try a newer more recent oos or one closer to the oos I had installed? Does it matter?
I would ideally like to get back to where my phone was, but if I can’t I’m content with starting over if it means I’ll have a functioning phone.
DD83 said:
Thanks. Should I try a newer more recent oos or one closer to the oos I had installed? Does it matter?
I would ideally like to get back to where my phone was, but if I can’t I’m content with starting over if it means I’ll have a functioning phone.
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Click to collapse
Recent OOS can be tried. There is no link between what OS you had and the OOS you are flashing.
Hope you succeed!
had similiar problems,replaced my screen was using custom roms too i found out cheap screens dont work properly and the only way around this for me was to install caesuim latest kernel cause my screen use to stay black after the screen went to sleep until i installed that kernel works great now
I have a like problem, my oneplus 3 locks the bottom of the screen, already replaced kernel and nothing works, someone has suggested what it can be, the screen has been replaced.
ireaper4592 said:
had similiar problems,replaced my screen was using custom roms too i found out cheap screens dont work properly and the only way around this for me was to install caesuim latest kernel cause my screen use to stay black after the screen went to sleep until i installed that kernel works great now
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can I install this kernel on OOS latest build?

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