WhatsApp and Skype video calls: android crash - Samsung Galaxy A50 Questions & Answers

I've a Samsung A50, italian market.
When I do or receive a video call with Skype or WhatsApp (I didn't try other video messaging apps), during the video talk, after few seconds the screen image freeze, strange dots and lines appears on display, phone don't give any feedback pressing the buttons.
After other few seconds the phone self-reboot, even if I don't press any button.
I have last firmware available for italian market, with "february 2019" security patch.
Video recording using the app "Camera by Samsung" works fine with front and rear cameras without crashes.
Hardware or firmware problem? Does anyone tried to do a successfull video call?

jspace said:
I've a Samsung A50, italian market.
When I do or receive a video call with Skype or WhatsApp (I didn't try other video messaging apps), during the video talk, after few seconds the screen image freeze, strange dots and lines appears on display, phone don't give any feedback pressing the buttons.
After other few seconds the phone self-reboot, even if I don't press any button.
I have last firmware available for italian market, with "february 2019" security patch.
Video recording using the app "Camera by Samsung" works fine with front and rear cameras without crashes.
Hardware or firmware problem? Does anyone tried to do a successfull video call?
Click to expand...
Click to collapse
Actually a March security patch update should be available check again, It was released like 4 days ago

Tried again today to make and receive video calls with Skype and Whatsapp (the day after), it works well without crashing in either 4g or Wi-Fi. The firmware has remained the same. What happened yesterday is a mistery. Is good that now everything works fine. I also made a benchmark with Antutu to put it under sress and performed it without problems, without crashing. I hope that it won't give me any more problems. In general I am satisfied about this phone.
Software update informations:
- Current firmware: A505FNXXU1ASBG/A505FNOXM1ASBG/A505FXXU1ASBB
- Security patch: 1 February 2019
When I press check software updates (firmware) I receive message that the software is updated. So here in Italy "March" security patch not available yet.

Related

Unfortunately, camera has stopped - on and off intermittent

Getting a weird one. When I am video'ing, and I try to zoom in, the camera then crashes with "Unfortunately, the camera has stopped". I have tried with Google Camera, which I have installed, and the zoom seems to work fine, but I would rather use the LG G3 camera app. The zoom works fine when not recording, and when taking stills, but only crashes when actually recording
I have tried a full factory reset, and even waited till the next OTA was released (v10i), hoping that a new ROM would fix this, but still having the same problem
Yesterday, when showing someone the issue, the zoom was working ... which confused me, but then later on during the day, had to reboot the phone. Went to show my partner last night that it was working, and it was crashing again. This morning tried to zoom, and yep, it seems to be working today
This has really got me stumped. If it was hardware, you would expect it all the time, and for it to fail on other 3rd party apps. I like the stock app, but cannot use it as my default in case I have the zoom issue, and therefore lose what I am videoing
Anybody have any ideas on this?
The phone is stock, LG-D855 and running V10i-EUR-XX
Has nobody else had this issue, or any ideas how to resolve?

Clicking noise when playing back a video

I am having an issue with videos recorded on my LGG4. During playback on the phone or uploaded to Facebook, there is a constant clicking noise that can be heard over any recorded sound on every video. I have tested several different recordings and all are the same. Here is a short sample that you can listen too...
https://goo.gl/photos/h2aYZNoqCQJNMSoo7
Bad phone or is there a easy fix?
Hi. I have the same playback issue on my G4. I tried recording with Google Camera and I had no problem, no weird sounds or whatever. I guess this happens only when using the stock camera app. Mine is updated to MM v20a.
Hi, same problem here. That's the second exchange with amazon, the first one had display issues (random white noise on the right half of the display) this one has the clicking noise during video recording on the left channel. Seems like it's related with the wifi module: disabling it the clickning noise disappears, but the audio recording is still bad compared to the previous g4 i returned to amazon.
https://www.youtube.com/watch?v=B9d8oP-uAG8&feature=youtu.be
I have the same issue. Strange that everything is fine when using different app. Looks like firmware problem ? Did you sort it out ? I have just updated my phone to Android 6.0 v20c .
guys, can you try turn off wifi then record video , do you still have clicking sound ?
if u use a case, try record without the case.
Hi. I have switched my wifi off and I did not notice any changes. Still I can hear clicking noise. I do not use any cases. Strange that everything is fine when I using google camera open app... I found out that lots of people noticed the same issue. It cannot be hardware problem...
I have the same problem, but ONLY and ONLY if wifi is on, i get clicking sound in stock camera WITH wifi on, in other apps i dont have it, but when i turn it OFF , clicking sound is gone... even when i record video and during recording i turn of wifi, sound instantly dissapears, for me it's the wifi problem, i can upload video if you dont belive me
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
MaciekMMM said:
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
Click to expand...
Click to collapse
clicking sound comes near earpiece.what default camera does is that it records audio from secondary mic which is near earpiece.whereas 3rd party camera womt use secondary mic.that too clicking sound will come more when wifi/bluetooth is ON.
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
I have got my mother board replaced.
EPa said:
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
Click to expand...
Click to collapse
Was that the only problem it had? And is the problem gone now?
We purchased one of these in December and there was no issue with the phone. We had to return the phone for another reason and when we got it back it was updated to the latest version of Android Marshmellow (It was on Lollipop when it left) and the clicking was there. We also noticed a minor reduction in photo quality, not something I can put a finger on it, but when we first got it the photos were awesome, now they are not so clear, colourful, sharp.
Edit:
We sent it back for repair again due to the clicking and when we got it back (last night) nothing changed, it still makes the same noise.
I can stop the clicking but I have to turn off Wifi, Data and bluetooth and then it seems to go away.
As I'm new to Android I'm hesitant to see if I can take it back to Lollipop and see if it stops the problem.
What version of software are you on?
Does turning off Wifi, Data, Bluetooth help? Or does it just reduce the sound?
Do the pictures seem less then what a camera with these specs should have?
Marshmallow v20d. Yes turning off things makes the clicking go totally away. Can't comment on picture quality change, as I updated to marshmallow as soon as I got it.
Had mine sent two times in less than a month, on its way to the third this week.
First time was sent with this audio problem and battery swelling. They replaced the battery and the charging connectors, but said they could not reproduce the earpiece clicking noise during their tests, despite the fact that I had included in the phone a video example showing the problem, clear instructions on how to replicate the problem and the shop lady confirming - in writing - that she had tested and confirmed that there was a clicking noise problem. Problem was, when I received the phone from the first repair I was unable to test whether the audio problem was gone or not because they changed the last account associated to the phone, completely blocking me from accessing it and verify if the audio problem as still present.
Sent back a second time on the same day, with even more clear details on how to reproduce the audio problem - since they failed to reproduce the first time, I assumed it was still there - returned after a simple software upgrade and I was able to finally enter the phone. Came home, tested with WiFi (store's wifi was down) and the audio problem was still there, completely unchanged.
Tested without SIM (in case LTE/GSM etc. could be causing interference with WiFi), tested without SDCARD (at this point I was just trying to see what they did to NOT replicate the problem) and tested with 5GHz wifi, in case the problem was only with 2.4GHz bands. No change, the audio problem was always there.
After reading this thread, and other threads in different forums, I am certain that this is a hardware problem and I will demand that the store tech writes in the warranty sheet that he confirmed the problem, along with a very detailed step-by-step instruction guide to replicate the problem, video example included inside the phone and a link to video example hosted only for them to hear clearly what the problem is, just in case they fail to understand the obvious (https://youtu.be/oZOb8tIl5lw). Finally, I'm going to contact LG directly to report this situation and to take action if the incompetent brand techs fail to replicate and fix the problem yet again.
The only good part about all this is that they have been really fast, no more than week and a half (weekends included) for both "repairs".
NFC was the issue on my android Nokia 3
I have a brand new Nokia 3 running android 7.1.1
It also has the problem of audio clicks on video recordings. THE PROBLEM IS NFC. When NFC is disabled the clicks go away. Not impressed with a 2017 smartphone model having thus issue. Though Nokia probably have the Microsoft bug curse
I have the same problem with my 2016 LG G4. I sent my phone to LG Service and they replaced my speaker obviously not resolving the problem... now I'm sending it back again.

Whatsapp issues after august software update

After this software update, whatsapp lags when I try to send a photo, it reopens the camera where I have to send the photo again. And sometimes when replying to a status, whatsapp automatically closes but the reply is sent normally. Did anyone notice that?
Nope, try uninstalling / reinstalling WhatsApp
WhatsApp is buggy anyway, it won't let me switch from front to rear cam without crashing the camera first
Mine works fine. I have multiple group chats going and use it multiple times day, everyday.
No issues except for the camera switching but mine is negligible and not an issue since it just lags for a second.

Can't record video at all. No radio, too

Heya there, I have this a505G which is giving me headaches. Since my sister bought it, everything worked but video record function. Photos work well, even hyperlapses and slowmo sometimes but if I try to record a good ol' video, it just gets stuck in there. No counter begins, but I can take photos from the button in the right. Stop and pause do nothing to help. The phone came with android 10.
What I tried:
·Cache clearing. Data clearing. Factory reset.
·Alternative cameras, Open Camera and Footej
·Flashing 3 different sammobile firmwares, all android 10 (only ap slot)
·Flashing 1 android 9 sammobile firmware (ap+bl since android 10 bl didnt let me flash android 9 system) And now I cant unlock bootloader weeee
·Patting the phone really gentlemanly with a battle axe
·Crying to google to find no one has ever crossed upon this problem in this device
Any ideas?
PD:When I try to use the radio which sometimes after a lot of patting detects my earphones are indeed connected, it says something between the lines of "radio cannot be turned on while the camera is in use"

Oxygen OS 11 bugs

Hi!
I own the HD1901 (Indian Variant) of the OnePlus 7t. Recently after receiving the OTA update for 11.0.2, my phone has become very buggy.
WiFi keeps disconnecting and reconnecting randomly. Have turned off the auto WiFi switch but not helping.
When I receive a call, my phone starts vibrating however the call notification doesn't pop up for the next 5 or more seconds. Thus I'm unable to see who is calling me until 5-10 seconds after I receive the call even though my phone is vibrating/ringing.
There is a delay in taking pics with the Camera app. Earlier it used to instantly save the images but now there is a slight delay after clicking the capture button.
The overall OS at times seems to be a bit buggy and laggy.
I'm not sure if there are more people facing such bugs but does anyone have a solution as to how to fix this?
Appreciate any form of help, thank you!
Format data (clean flash)
There is also a 3 second delay when clicking on the notification and when it opens the app, anyone have a fix?
HueyT said:
Format data (clean flash)
Click to expand...
Click to collapse
How do I do that?
Lazyboy8134 said:
How do I do that?
Click to expand...
Click to collapse
fastboot -w or use twrp
Lazyboy8134 said:
Hi!
I own the HD1901 (Indian Variant) of the OnePlus 7t. Recently after receiving the OTA update for 11.0.2, my phone has become very buggy.
WiFi keeps disconnecting and reconnecting randomly. Have turned off the auto WiFi switch but not helping.
When I receive a call, my phone starts vibrating however the call notification doesn't pop up for the next 5 or more seconds. Thus I'm unable to see who is calling me until 5-10 seconds after I receive the call even though my phone is vibrating/ringing.
There is a delay in taking pics with the Camera app. Earlier it used to instantly save the images but now there is a slight delay after clicking the capture button.
The overall OS at times seems to be a bit buggy and laggy.
I'm not sure if there are more people facing such bugs but does anyone have a solution as to how to fix this?
Appreciate any form of help, thank you!
Click to expand...
Click to collapse
It is a buggy release. I have the same problems and waiting for an update/fix.

Categories

Resources