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I have an 8525 using an "old blue sim". I have been having problems connecting with the 3g network. "There is a problem connecting to the GPRS service in the roaming network you are in." I am able to make voice calls on the utms network, but I am unable to make a data connection.
I thought my phone had a problem, but I think it is ok. I have no problems connecting to the Edge signal just 3g. I have flashed my phone reflashed the roms and radio..
Is any one else having this problem?
I did call at&t and ask for help, but they would not even talk to me because they say they are not supporting "old blue" and I need to migrate to a new plan/sim.
This started about a month ago. I am not sure if flashing a rom maybe corrupted the radio?
Does this mean anything. Taken from the Hyper Core thread.
@PaY87
Yup, UMTS is one of the Third Generation (3G) mobile systems. I use Hypercore Kitchen, but I've removed the .rgu files from this rom so it won't be easy to rebuild it.
Anyone with an "old blue" sim still working on the 3g network?
Radio 1.54.07.00
IPL 1.04/ spl-2.10 olipro
Black Satin light/ Before that HClite 3.62
Thanks
Scott
Scott, when I got my 8525 I was told I had to upgrade my sim to a 3G sim. I did and have had no problems since.
Jim
I was told they will not change my sim unless I change plans and migrate over to the new at&t. I have a great plan. I pay about 90.00 a month for two phones 1550 anytime minutes nights/weekends start at 7 and a unlimited mmode data plan on one phone. They had a great promotion at the time and I don't want to lose it.
Scott
Maddog468 said:
I was told they will not change my sim unless I change plans and migrate over to the new at&t. I have a great plan. I pay about 90.00 a month for two phones 1550 anytime minutes nights/weekends start at 7 and a unlimited mmode data plan on one phone. They had a great promotion at the time and I don't want to lose it.
Scott
Click to expand...
Click to collapse
Unfortunatly for you the only way to change your SIM is to do what you said they said above. I have a friend that works at AT&T and he was tellign me about that not to long ago.
Just another Corporate manuever to capitalize gains within large companies, thats America for you
There are some great deals going on withen AT&T now and I'm sure If you talk to the right people (Store Managers, Customer Service Supervisors) they would set you up with a nice plan. don't upgrade the normal way, make sure you talk to someone and BE AGRESSIVE!!!
This might answer your problem,
The Boy Genius Report
Yesterday, December 26, 2007, 5:17:26 PM
Analog bids Adieu
Yesterday, December 26, 2007, 5:17:26 PM | Joshua Karp
2008 is going to be a sad year for anyone that still remembers the early days of mobile technology. Not only is the TDMA band, currently the massive monkey on AT&T’s back, set to go black, but it looks like the old school analog cellular network will also be put to rest. Analog has remained in use primarily due to its presence in rural areas that have yet to reap the benefits of the "shiny new" digital network. With the seemingly exponential increase in signal penetration by America’s wireless carriers, however, it seems that the analog bands have run their course. Fewer than 1% of phones currently in use are functioning on the analog network, but if you suspect that your handset might be one of them now would be a good time to check. As many as 500,000 GM On-Star-equipped vehicles will also be affected.
Link;
http://www.chicagotribune.com/servi.../friday/chi-cellular_webdec21,0,1030571.story
and
http://www.chicagotribune.com/servi...iday/chi-cellularbox_webdec21,0,6053828.story
just a suggestion but I went to a walmart that sold ATT phones and bought a new sim for $26. some change, and called att and got them to register it for me on my phone # without any problems. Now I have a 3G sim.
jonrobertd said:
just a suggestion but I went to a walmart that sold ATT phones and bought a new sim for $26. some change, and called att and got them to register it for me on my phone # without any problems. Now I have a 3G sim.
Click to expand...
Click to collapse
Thanks. I never thought of that maybe I will give it a try today. You just went into a store and asked for a replacement sim paid 26 bucks and your 3g has been working with on "old blue" account?
Thanks
Scott
I too have a similar issue.
I am using a 3G sim card and have an 8525 but don't have the data connect plan. Instead since I bought the phone outright I went into the store and added the Media Net unlimited Plan. Worked flawlessly on the 3G network this past year then all of sudden last week I noticed it will only connect at EDGE. Maybe there catching on to this not sure but it seems interesting all of a sudden.
O.k. sorry for the detour back to your subject. I actually had the older sim card like you earlier this year and bought one of of eBay to upgrade. They were about half the price on there as Cingy store. Then just take in to any AT&T store and they can swap your sims, at least it could be done in the past.
Good luck.
I went to two at&t stores today. I asked if I could have a replacement sim. No problem untill they looked at my account. It had "old blue" written all over it. Both stores said that they were unable to give me a new sim. One guy even showed me the computer screen. The only link that worked on the whole page was the UPGRADE button. They could not even change it even if he wanted to. He also said he has not seen an "old blue" account in about 2 years.
According to the salesman if you lose your sim they will not replace it. You will have to sign up for a new plan and contract.
It was a good idea thought it was going to work.
Any other ideas?
Thanks
Scott
Maddog468 said:
I went to two at&t stores today. I asked if I could have a replacement sim. No problem untill they looked at my account. It had "old blue" written all over it. Both stores said that they were unable to give me a new sim. One guy even showed me the computer screen. The only link that worked on the whole page was the UPGRADE button. They could not even change it even if he wanted to. He also said he has not seen an "old blue" account in about 2 years.
According to the salesman if you lose your sim they will not replace it. You will have to sign up for a new plan and contract.
It was a good idea thought it was going to work.
Any other ideas?
Thanks
Scott
Click to expand...
Click to collapse
I think you have to come to terms that you need to upgrade....sorry thats just how it is...blame Bush....9/11 was an inside job
I think your right there is not much I can do. I cannot complain I still have a great plan (price wise) even with the "edge" service.
Scott
I went to my local At&t shop told then my reception sucks, droped calls ect. The replaced mine and my wifes sim with a new 3g no questions
wk4alvn said:
I went to my local At&t shop told then my reception sucks, droped calls ect. The replaced mine and my wifes sim with a new 3g no questions
Click to expand...
Click to collapse
How long ago was this? Did you have an "old blue sim". I have had this sim for almost 5+ years maybe even longer. Did you go to a store or did you call and talk to someone from tech support?
Thanks
Scott
I have an extra 3G sim card, they sent it with a new phone, but no information is attached with it since we just used the old sim card in the new phone. Would an att store program it for one of you guys?
eagercrow said:
I have an extra 3G sim card, they sent it with a new phone, but no information is attached with it since we just used the old sim card in the new phone. Would an att store program it for one of you guys?
Click to expand...
Click to collapse
They had a pile of 3g sims there. The sales guy even showed me on the computer he tried clicking on replacement sim and nothing would happen. He clicked over the whole screen the only link that worked was upgrade. Saw it with my own eyes. The sales guy thought that all of these sims or accounts have been closed for years.
Thanks for the offer.
Scott
Maddog468 said:
They had a pile of 3g sims there. The sales guy even showed me on the computer he tried clicking on replacement sim and nothing would happen. He clicked over the whole screen the only link that worked was upgrade. Saw it with my own eyes. The sales guy thought that all of these sims or accounts have been closed for years.
Thanks for the offer.
Scott
Click to expand...
Click to collapse
Word yo, not much you can do with a Blue account. I work at an AT&T authorized retailer, and the only real option is upgrading.
One thing though, before you bite the bullet: I'm pretty sure you don't need a 3G sim to access 3G. Look over on Howard Forums (you might be better off asking this question there), but there are people even with old 32k and 64k sim's working just fine. But that doesn't mean AT&T isn't blocking it. See if you can use someone elses SIM card in the phone to connect to 3g (if it's a newer "Orange" card, make sure you have the correct internet settings).
irockash said:
Word yo, not much you can do with a Blue account. I work at an AT&T authorized retailer, and the only real option is upgrading.
One thing though, before you bite the bullet: I'm pretty sure you don't need a 3G sim to access 3G. Look over on Howard Forums (you might be better off asking this question there), but there are people even with old 32k and 64k sim's working just fine. But that doesn't mean AT&T isn't blocking it. See if you can use someone elses SIM card in the phone to connect to 3g (if it's a newer "Orange" card, make sure you have the correct internet settings).
Click to expand...
Click to collapse
The 3g service was working fine untill about week or so ago. I travel quite a bit to New York and it happened up there first. When I would get home to Ft.Lauderdale everything was fine up till about week ago. So the "old blue" would get 3g service but I am thinking this is not the case anymore.
The howard forums have a lot of information. I need to get some time and really go through and read their site. Thanks for the info I never been on that forum.
Anyone out there have a old blue sim that is still working on the 3g network?
Scott
According to my friend, it works fine. Do not upgrade unless you have to, and don't give up your grandfathered plan. IIRC, The type of sim does not control connection speed or method, but only access to the network overall.... That being said, if you do loose your old pre-cingular Blue sim, they will not give you a new one without a new plan, so don't loose it.
Further, ATT doesn't (currently) screen for tethering or use of PDA phones with data plans made for phones, so no worries there.
Just to give you a quick up date. I flew in from Boston today. My phone had no problems using 3g in up in Boston.
I guess now ATT has the abilty to turn off the 3G in certain areas for us old customers. I know for sure 3G does not work with my old blue in New York area and Ft.Lauderdale area, but worked fine up in Boston today.
So I am not even sure even if I was given a new "3G" sim that it would allow me access to the 3G network.
The fight continues for me trying to get a new sim without changing my plan.
Scott
Hey guys,
I'm with Vodafone UK (notorious for their bad signal coverage) but this morning when I woke up, my HOX has had absolutely no signal.
I've tried everything I can think of to resolve the issues, standard restart, hard restart, removing the sim card etc. but to no avail.
I also wondered if it was maybe Vodafone having a bad day too and asked my friends who are also with them, if they had any signal. They all have full signal.
Then i checked the settings on my device, phone identity.
For some reason, the IMEI, IMEI SV, IMSI and phone number are now all unknown. I'm not really sure what this means, but I know they normally have something underneath them.
This has led me to believe its an issue with my sim card/contract whatever... maybe I haven't paid my contract so Vodafone cut me off, went online and checked. Everything has been paid for.
Got any suggestions as to whats wrong and how I can resolve this please?
Hi,
I had a similar problem (also on Vodafone, but it may just be coincidental). I had no signal for a couple of days and thought it was due to a screw up during my number porting from O2.
Anyway, after 2 days of calling customer services and having my SIM swapped twice I went into the store and they replaced my phone. It's fine now.
Funny enough I also woke up to phone having zero signal, but am with o2. After 1min or even less signal came back.
just got off the phone to the Vodafone people.
After trying my sim card in my friends Vodafone HOX (black), I got signal. This has led me to believe its a hardware issue, but despite this the phonerep still insisted it might be a software issue (I have the latest OTA update, same as my friend and his is fine? NB: his device doesnt have the flicker issue unlike mine).
Will have to visit the local store to have the shop monkey tell me the dreaded, "we'll have to send it away for repair" probably. If this is the case, the phonerep said I would probably have to pay for any repairs/new handset as I dont have insurance. Is that fair because I'm still well within warranty..?
Sounds about right, if you within your 28 days you can ask for a replacement. As per rules. Even HTC say to replace. Anything after 28 days needs to be sent to HTC for repair. You shouldn't have to pay for any repairs it should be covered under warranty. They can refuse or charge if you have tampered with it, as in did the HTC unlock and installed a custom rom.
See what the shop says, if HTC do charge then kick up a big fuss.
No issues with my vodafone sim in mine, however had terrible issues with GG, kept losing sim card I assumed it was a faulty sim card causing the issues.
Hey there, my girlfriend is on Vodafone with an iPhone 4S, she lost her signal yesterday morning and still hasn't had it back bar a five minute window this afternoon. she lives near a place called Devizes (its in Wiltshire) but her mum had it back from last night, I don't know anyone else on Vodafone so I don't know how far it has spread.
Edited to add: you can check for reported signal/mast issues here (http://forum.vodafone.co.uk/t5/Faults-Board/bd-p/69) the bit on the right of the first set of numbers in the thread title is the start of the postcode for the area the mast is based.
Think I'm a few days past the 28 days, just my luck! And I haven't done anything to the phone whatsoever, everything is stock.
More evidence that something's gone wrong... After leaving it on charge all night (as per), the battery has dropped from 100% to 14% in the space of 4 hours with just some casual wifi usage. It's also extremely quick to heat up now, and thats just from leaving it on charge.
If they make me pay for a blatant hardware issue I will kick up a massive fuss. Why should I pay to have the manufacturer fix a phone that has clearly been made to an unsatisfactory level?
I just got my G3 and left the country. Voice and SMS work fine, but I can't get a data connetion while out of the country. It didn't work in either the UK or India.
I'm guessing there's some sort of APN issue and I have a call into TMO tech support. The original call was to do #RON#, but that didn't help.
When I swap my SIM to my trusty Nexus 5, data works, so it's something device specific.
I've read about needing to force IPv4 when roaming and I tried creating a new APN with only that changed. One thing I noticed that's different between my N5 and G3 is there is no APN setting for Roaming Protocol.
Any ideas?
Thanks!
did you enable roaming in the settings?
amosconf said:
did you enable roaming in the settings?
Click to expand...
Click to collapse
Yes. One interesting thing is that the data roaming setting seems to reset on every reboot.
I have the exact same problem. Lg g3 t mobile, been to Germany twice in last two weeks and no data. All settings on phone are correct. After many phone calls with tech support, found someone who said they seem to have growing pains with new devices and the more they get feedback and realize there is a phone specific problem they can go to lg . Very frustrating but hopefully gets ironed out soon. I also came from a nexus 5.
That's not too encouraging. I was hoping that I'd have data sometime on this trip so I can actually use my new phone! Since it's new and still in my return window, I'd like a solution before I go home to decide if I should return the phone. I travel internationally a lot and it's one of the reasons I shifted to T-mobile from AT&T.
Tech support has told me they will have some sort of reply within 72 hours so hopefully I'll head something by end of day Wednesday.
jrglasson said:
That's not too encouraging. I was hoping that I'd have data sometime on this trip so I can actually use my new phone! Since it's new and still in my return window, I'd like a solution before I go home to decide if I should return the phone. I travel internationally a lot and it's one of the reasons I shifted to T-mobile from AT&T.
Tech support has told me they will have some sort of reply within 72 hours so hopefully I'll head something by end of day Wednesday.
Click to expand...
Click to collapse
I agree totally !!! Unfortunately we are early adopters of this phone. Tech support told me flat out that it will not be fixed for me while on my trip. I travel internationally for work and not being able to use data for google navigation and train schedule apps has been very upsetting. I will post something here as soon as they get back to me as well.
I've been trying to troubleshoot the tethering and found some interesting things. Looks like in an effort to avoid people enabling tethering without using the pcweb apn, they have broken the international roaming.
I think the problem is that you cannot use an ipv4 only APN. I added a new APN which was an exact copy of the built in one (which you cannot edit) and if I change it to ipv4 only, I get no data (in the US). Data only works when setting it to ipv6 or ipv4/ipv6. I haven't tried to debug this, but I think this could be the problem since when roaming internationally I doubt ipv6 is supported.
I also travel often to Mexico, so this is a big drawback.
Same issue in Canada
I just spent about an hour on the phone with Tech Support. Very friendly, but alas, I have the same issue. A ticket was entered, and she said she would get back to me today. If the LG G3 can't go International, my local T-Mobile store is about to get my returned handset. I'll try something else, I suppose. Glad I found this out within the first week of having it, what with the 10 day return policy.
Of note, the tech support person mentioned to me that I had to create an IPv4 APN (otherwise identical to the existing fast.t-mobile.com APN, which is IPv6).
I also tried selecting IPv4/IPv6, but that didn't work either. Neither GSM nor WCDMA works.
My co-worker here is happily connected on his Samsung Note 3. Frustrating to have a newer phone with a better processor, just to have my boasting neutralized by no roaming. :crying:
If I get a resolution, other than returning home or getting a new phone, I'll post it.
I really hope this isn't the case. I'm deployed overseas right now and get service just fine on my N5. If I can't get data with my G3 when it gets here in a few days, I'm going to be pissed.
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
jrglasson said:
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
Click to expand...
Click to collapse
This is a pretty big bug, I can't believe no one tested this before launching the phone. I sold my N5 a day after I got the G3, so if I were to need my roaming while abroad I would be SOL too. Not sure if I want to return it yet, once we get a custom ROM I'm sure we'll be able to get around this.
If it were me, I'd trade out to a different phone before I left for the UK. Still within the 10 day return period, so there's no penalty, and so you have data abroad.
jrglasson said:
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
Click to expand...
Click to collapse
mattspammail said:
If it were me, I'd trade out to a different phone before I left for the UK. Still within the 10 day return period, so there's no penalty, and so you have data abroad.
Click to expand...
Click to collapse
I'm already in India, so it's not another trip. I'm home on Sunday evening, and Monday will still be within 10 day. I didn't really need a new phone, but what sold me on the G3 was the 3Gb of RAM and bigger battery. My N5 is sluggish and the battery doesn't last all day with all the software I have installed.
I wanted to post an update. I hadn't heard anything from TMO so I called them back to check on what's going on. I'm now in the UK and still have the problem (again). They really gave me the runaround this time saying that they needed to file a new ticket since my original ticket was filed for problems in India. They also told me that enginnering had responded that there were no roaming partners in India, which is just false. I kept mentioning that other people are having this issue in other countries and mt Nexus 5 worked just fine.
At the end of the call, they did file a new ticket and escalated to some other support team to resolve. I'm really not hopeful anything will happen before I return to the US. I told them I'm flying home on Sunday and that if I didn't have resolution, I would be returning the phone upon return.
If something happens in the next day (the timeframe I was told I would get a response), I'll post another update.
Guys use this apk offlune apn database
Sent from my GT-S5367 using xda app-developers app
musiklover said:
Guys use this apk offlune apn database
Sent from my GT-S5367 using xda app-developers app
Click to expand...
Click to collapse
That won't work for this issue. I have a TMO US SIM and my free international roaming isn't working. The phone is locked, so I can't get another SIM.
To all having this problem - I am having a similar, but different issue. I just purchased a brand new T-Mo USA G3 yesterday. I run it on a T-Mo MVNO (Roam Mobility) since I don't live in the US. Voice works fine, I can see I'm on the "Roam" LTE network (which is really just a T-Mo USA LTE network), but no data. Proper APN is inserted and the SIM gets LTE data in the same location on my Moto X.
In the meantime I unlocked the G3 fully, no change.
Finally tried changing the network to WCDMA / GSM only and...I have data.
No idea why T-Mobile is blocking LTE when not on T-Mo itself. Will try in Canada tomorrow but expecting same results as everyone else, but will be interesting to see if it runs on HSPA+.
I tried disabling LTE and creating a new APN with IPv4 and after about 15 minutes powered on, still no data. Then I tried WCDMA only and still no go.
Latest update:
Just got off the phone with support again. The engineering team came back saying this was a handset problem and there are no known issues. I just did a full reset under direction of the support guy and still nothing.
I'll be returning the phone next week when I return to the states.
The support guy also said he will be posting on the TMO message board for other people to post issues with roaming. When that comes up, please post so they understand this is a wide-spread issue.
Maybe I'll rebuy the phone after I know the issue is resolved or by then there might be something better...
Quick update - just arrived back in Canada, and pleasant surprise - full LTE data on Fido! Just had to manually add the APN.
Woke up this morning and have not been able to access the T-Mobile network. No changes have been made that should have impacted the ability to connect. Greatly apprecaite any help.
If you made no changes then it's either your phone or the TMO system.
Sent from my LG-D851 using Tapatalk
Well first, obviously, did you try rebooting your phone? Push into Airplane Mode and back?
Second, how is it not connecting to the T-Mobile network? No data connections? Or voice calls? Not connecting to the network at all?
Did you check your APN?
Can't really offer help if there is no accurate description of the problem at hand.
And finally, if you can gain access to post on XDA, why not contact T-Mobile themselves? As I'm pretty sure they can help you far better than many of us here with this issue of network connectivity. :silly:
Just sayin'.
I have the same issue. After a few days of getting brand new phone the data connection is messed up
Thinking of returning and getting S5
Call tmobile and have them refresh you problem solved
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
twiifm said:
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
Click to expand...
Click to collapse
Call up 611 on the phone (if possible) and say "Clear Location", that automatically clears out your phone connections and details (not your personal data) and resets the connections with the towers/antennas. You might need to speak with a rep or tech support to get that request, but they always do it if asked.
If you can't use the phone in question, call from another phone using 1-877-453-1304 and just give them your T-Mobile phone number in question and request the same.
Clear Location updates where your phone is being used and has it renegotiate its protocols, handshakes and talk, it essentially has your phone act like when it first booted up out of the box and was activated with T-Mobile.
I don't understand how the T-Mobile store didn't just perform that request/task with you when you were there....
They did do that and it worked in the store. But problem resumed when i got home
twiifm said:
They did do that and it worked in the store. But problem resumed when i got home
Click to expand...
Click to collapse
I would try the Clear Location again, just to see if it would fix it, if it doesn't, I would ask for a device swap in store to see if it works and holds.
It might be your account provisioning, but it was working fine then didn't, so it's most likely on T-Mobile's side. You can wait it out and when and if it works again, call up and request a credit to your account for the loss of service.
It seems to be your data isn't working at all but voice is, so you can check your Mobile settings and see if the APN is set to fast.t-mobile.com with IPv6.
Im going back today and swap for new phone. Im not sure if it was always working. Sometimes it works and sometimes it doesn't
When i first got the phone i went straight home and used wifi. I only noticed it 3 days later when i was outside. It was after that, that I started monitoring the problem
I get the 4G icons but little data coming thru
Yeah, I would try a device swap and see if that corrects the issue, since it seems the data reset isn't.
BTW, the 4G icon is for 3G+ (HSPA), which is slower than the actual LTE speeds. If you get LTE speeds, the phone will display "4G LTE."
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
twiifm said:
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
Click to expand...
Click to collapse
That's good to hear that you finally got it to work fine.
Also, in regards to the restocking fee, it is waived if the device is defective. They should not be charging it when the device is broken, defective or not working as it should. The restocking fee is for those who just don't like their device and want to swap out for another one.
You might have to fight with them about it a bit, but no restocking fees on defective devices.
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
joeyx2 said:
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
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A couple years back we had problems with my daughter not being able to send or receive text messages and after endless efforts on the phone and going to the phone store where they suggest a new phone we looked on her Verizon account and she had some restrictions on there somehow for sending text messages. Long story short look at your account with Verizon and look at every single little nitty-gritty detailed setting - there might be something on your phone line or both phone lines that disallow 4g? Have the store try a different SIM card - NOT ON YOUR ACCOUNT, BUT A DIFFERENT ACCOUNY - and if the 4G works fine on the phone with a different sim card with a different phone number and account then the problem is with the carrier account you have...
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I went through everything and didn't see nothing. As soon as I returned the phones and went back to my note 8 without making changes to my account everything worked like it was supposed to again.
RE: 4G Connection Issues with Note 10+ 5G
Hello,
I had the same phone with the same issue and am on the phone with Verizon Wireless now. We found that the 5G version will not read the 4G signal like it is supposed for some reason. So if you are not in a 5G area the data will not work. I just switched to the non-5G version of the Note 10+. We found this out by switching my plan to one that did not have 5G attached and everything worked just fine until we switched it back to the plan with 5G attached.