AT&T Moto G6 Play OTA Security Update lost contacts and problems with Google account - Moto G6 Play Questions & Answers

AT&T Moto G6 Play OTA Security Update lost contacts and problems with Google account
Totally stock, AT&T Moto G6 Play, no root, no unlock, no nothing. Got an OTA update that said it was a Security update. "February 1, 2019" I clicked later because I was at work and didn't want to have any issues with it. However, I forgot about it and it installed it overnight.
I was going to send my wife a text and saw that all my messages and txt contacts were gone, so I thought I'd call and all the contacts are gone. NP, I'll restore them from my Google drive backup.... Can't restore, "A problem occurred", I've deleted my google info from the phone and rebooted, then re-added it, still I can't get my google contacts or anything. WiFi calling won't set up, gmail app can't find contacts, etc. I can access them if I use the browser to do email, but nothing on the phone can see any of my google info. I try to restore contacts "Something went wrong", I go into my Google system and preferences, "Something went wrong" I try to do a security code, "There was a problem generating the security code"
I just want my phone back to normal... Any suggestions?
Thanks

honestly since you have att you cant unlock your bootloader and do root or anything but lucky for you that means your warranty is prolly still good so id just take it to att and swap it out or get it replaced under moto warranty

Thanks, I'm expecting an important call today, after that I was thinking of doing a factory reset, and if that doesn't work, the at&t store is only a few blocks away.
Sent from my SM-T580 using Tapatalk

RedsFan75 said:
Thanks, I'm expecting an important call today, after that I was thinking of doing a factory reset, and if that doesn't work, the at&t store is only a few blocks away.
Click to expand...
Click to collapse
Yeah sorry I can't help more lol but like I said id take advantage of having a warranty and all that if I could

Just an FYI after the wife got back in town I tried the factory reset and all seems well now. All contacts, messages, and call log successfully restored from backup, and wifi calling now works.
Sent from my SM-T580 using Tapatalk

RedsFan75 said:
Just an FYI after the wife got back in town I tried the factory reset and all seems well now. All contacts, messages, and call log successfully restored from backup, and wifi calling now works.
Click to expand...
Click to collapse
Cool. Good news bro
Should have tried that first. As long as backup is selected, it's in your Google account.

Related

Google wallet - re-adding your card after reset

to avoid being locked out of the secure element i reset my info in the google wallet app before i wiped my phone
i redownloaded the app and went through the initial set up...this time it gives me an error when i am trying to link my citi card to it...the same card worked earlier so i know it works
is there a waiting period or something between resetting the info and re-adding the card? i reset the app like an hour ago...wiped and re-flashed...maybe i have to wait?
can anyone who has done this please chime in...thanks
Have you already updated the app?... Seems like theres a new update for it could be the reason.. And as far as i know your info should be there as your card its linked to your account and thats in the cloud not in the phone
Galaxy Nexus AOKP m5 Franco kernel m3
msedek said:
Have you already updated the app?... Seems like theres a new update for it could be the reason.. And as far as i know your info should be there as your card its linked to your account and thats in the cloud not in the phone
Galaxy Nexus AOKP m5 Franco kernel m3
Click to expand...
Click to collapse
when i logged in with my google account the info wasnt just there...i had to re-do the entire set up...
also to note...when i selected my gmail account it attempted to log in and it said the password was wrong...i had to manually type the password to get it to log in...i dont think that happened the first time i did it (when the credit card link was successful)...idk if that makes a difference
jdiddy_ub said:
when i logged in with my google account the info wasnt just there...i had to re-do the entire set up...
also to note...when i selected my gmail account it attempted to log in and it said the password was wrong...i had to manually type the password to get it to log in...i dont think that happened the first time i did it (when the credit card link was successful)...idk if that makes a difference
Click to expand...
Click to collapse
I see, well try updating the app
Galaxy Nexus AOKP m5 Franco kernel m3
msedek said:
I see, well try updating the app
Galaxy Nexus AOKP m5 Franco kernel m3
Click to expand...
Click to collapse
says app is up to date
have you ever reset it and had to re-add your card?
No, i cant add cards since im outside usa but i got cards registered in the website wallet to be able to buy apps in the store.. So no matter if I wipe my phone the cards are always there, same as your contacts, pictures, everything should be restored.. Try a. Factory reset, backup your stuff and try again
Galaxy Nexus AOKP m5 Franco kernel m3
msedek said:
No, i cant add cards since im outside usa but i got cards registered in the website wallet to be able to buy apps in the store.. So no matter if I wipe my phone the cards are always there, same as your contacts, pictures, everything should be restored.. Try a. Factory reset, backup your stuff and try again
Galaxy Nexus AOKP m5 Franco kernel m3
Click to expand...
Click to collapse
yeah...i have my citi card linked to my gmail account because ive bought apps from the playstore...funny how there isnt a correlation....the app acts separately...when i log in to my gmail there is no card attached in the app but when i log on to google wallet from my browser my citi card is there
i called citi and they put a ticket in and told me to wait 24 hours and try to add the card again...they said that they saw that the first time i ever linked it it was successful and they arent sure why i can't add it again...after 24 hours, if it still doesnt work they want me to call back
I have a ticket open with Citi Bank for the same reasons. I will not let me add the card again. I have wiped the app before and never had a problem. The person I talked with at CitiBank said there was a problem on their end and would not be fixed till Sunday night. They took my info and would call me back. It apparently thinks the card is still active in the system and will not reauthorize it. They have to go in and delete it but it cant happen till Sunday..... I hope so anyways.
skyheli said:
I have a ticket open with Citi Bank for the same reasons. I will not let me add the card again. I have wiped the app before and never had a problem. The person I talked with at CitiBank said there was a problem on their end and would not be fixed till Sunday night. They took my info and would call me back. It apparently thinks the card is still active in the system and will not reauthorize it. They have to go in and delete it but it cant happen till Sunday..... I hope so anyways.
Click to expand...
Click to collapse
ahh ok...it makes sense that the issue is on their end...its not a secure element issue because i reset it before i flashed anything...not that im glad to that you also have the same problem, but im happy to see that my issue isnt isolated
also...you said that you've reset the app before right? in the past after you reset it, you were able to just simply re-add it again? my first link was successful and very quick...just wondering if its a simple process to reset and add
i guess ill have to just wait out the weekend and try it again
if you happen to get it to work please post it here...i will as well
Actually, they told me same thing last Friday (the system will be back until last Sunday)... and the issue was not revolved until now...
jdiddy_ub said:
ahh ok...it makes sense that the issue is on their end...its not a secure element issue because i reset it before i flashed anything...not that im glad to that you also have the same problem, but im happy to see that my issue isnt isolated
also...you said that you've reset the app before right? in the past after you reset it, you were able to just simply re-add it again? my first link was successful and very quick...just wondering if its a simple process to reset and add
i guess ill have to just wait out the weekend and try it again
if you happen to get it to work please post it here...i will as well
Click to expand...
Click to collapse
tried to add my citi card again this morning...still had an error
not sure if it has anything to do with it, but when I moved to a different ROM i used mybackup pro to restore the apk and data of google wallet. I had all kinds of problems and could not get it to work correctly. I assumed it was due to me restoring the data with the apk.
I uninstalled the app, re-installed just the APK and went through the setup again and have not had any issues....
lswartzevo said:
not sure if it has anything to do with it, but when I moved to a different ROM i used mybackup pro to restore the apk and data of google wallet. I had all kinds of problems and could not get it to work correctly. I assumed it was due to me restoring the data with the apk.
I uninstalled the app, re-installed just the APK and went through the setup again and have not had any issues....
Click to expand...
Click to collapse
i have already uninstalled and reinstalled the app...im really hoping its just a server error on their end...im gonna wait a couple more days and call back if its still not working
Verizon - Can't add cards
Wallet just started working today for the first time in months. I upgraded to 4.0.4 manually on May 25th, but for some reason on reboot today, Wallet initialized. I cannot add a prepaid or a Citibank MC - phone gives me an error. Any thoughts?
i totally forgot to wipe the wallet data before rooting/unlocking/flashing/etc and when i loaded a new rom, wallet still worked perfect! it seems sometimes there is no rhyme or reason to wallets behavior.
This is still not working for me. It's been about a month now. I called Citibank twice, first time they told me to call back after the weekend. I called about two weeks later as I didn't have time earlier. That time they claimed the problem is new and they've only known about it for a week, and they're working on it!?! After some clarification they claimed that adding a citibank card was a new problem, not re-adding after a factory reset.
I had a yakjuxw 4.0.2 Gnex, everything worked including google wallet, but changed the rom to takju 4.0.4 when I got pogo pin docks. I am not rooted and have not been rooted. Google wallet asks for Citibank to be added, and it seems to be going through the same process as originally, but at the end it gets stuck, then tells me "unable to add the Citi Card card, please contact your issuing bank or try again Citibank, N.A. contact number 1-800-842-6596".
Well after the calls to Citibank, this is obviously not getting me anywhere, so I'm not sure what to do. I have the backup of my yakjuxw 4.0.2 rom, would putting that back on the phone help? Or is this a google issue and should I be opening a google ticket?
Sorry, I'm totally lost. I didn't even know about the secure element possibly getting blown by a factory reset until after I couldn't add the card back in, and it turned up in some searches. Could that be the problem? Any way to fix that?
Thanks to anyone that can offer any advice.
jdiddy_ub said:
to avoid being locked out of the secure element i reset my info in the google wallet app before i wiped my phone
i redownloaded the app and went through the initial set up...this time it gives me an error when i am trying to link my citi card to it...the same card worked earlier so i know it works
is there a waiting period or something between resetting the info and re-adding the card? i reset the app like an hour ago...wiped and re-flashed...maybe i have to wait?
can anyone who has done this please chime in...thanks
Click to expand...
Click to collapse
Since nobody gave you a fix for this here's mine.
I just experienced the same thing after doing a RESET GOOGLE WALLET from the SETTINGS option inside Google Wallet.
I called Citi and they told me that they have to put in a request to have my card unlinked from my (i'm guessing) Google Wallet account.
She said that it will take 24hrs and i should be able to add it back after that.
Neipas09 said:
Since nobody gave you a fix for this here's mine.
I just experienced the same thing after doing a RESET GOOGLE WALLET from the SETTINGS option inside Google Wallet.
I called Citi and they told me that they have to put in a request to have my card unlinked from my (i'm guessing) Google Wallet account.
She said that it will take 24hrs and i should be able to add it back after that.
Click to expand...
Click to collapse
Were you able to add it back? I am having the same issue after resetting Wallet.
NM. I ended up calling Citi card to reset the card. Posted how to fix it here: http://forum.xda-developers.com/showpost.php?p=29306214&postcount=24

After full restore Play Store does not auto push apps

I recently restored, locked, and went completely stock again to test out a few things and I have realized that the device no longer automatically sends my apps to the phone as it previously did. Is there a setting in the account im missing or anything I can do? Its a pain to have to go download all of them one by one
Yeah, i have this problem aswell.. Anybody knows what's up?
Sent from Tapatalk
Mine did the same thing, good thing I had a full backup on titanium backup to speed the process up a little bit. I was just going between ROMs though.
Sent from my Galaxy Nexus using Tapatalk 2
You have to have "back up my account with Google services" checked when first setting up the rom....
crixley said:
You have to have "back up my account with Google services" checked when first setting up the rom....
Click to expand...
Click to collapse
Dude.. ya think that most people don't know that?
I have the same problem. Did a clean wipe and fresh flash today, and suddenly Google Play is not syncing my apps anymore. Does fine with the contacts and everything, just not Google Play. Note: this is on a Galaxy S2, not a Nexus, but I figured it would be good to know for everyone that this does not appear to be a Nexus issue, but a Play issue.
I've noticed it depends on what Rom you use. When I was on the more stock roms it always did it but now that I'm running aokp it doesn't.
Sent via moon rays...
same issue had backup on stock, didn't restore to AOKP
Im having the same issue now too.
wont push from the web
playstore in the phone works
also, chrome to phone wont work. I think its related.
has anyone changed their android ID?
dragonash said:
Im having the same issue now too.
wont push from the web
playstore in the phone works
also, chrome to phone wont work. I think its related.
has anyone changed their android ID?
Click to expand...
Click to collapse
My C2P stopped working too. I switched to Chrome2Mobile (I think is what it's called) extention on my desktop, it works again and that ext lets me send links to my iPad too.
i only ever remember this working with gingerbread on my ns4g. from ics on, the restore feature has only been good for wallpaper and wifi passwords
I found a potential fix
I want to preface this by saying I wasn't having the same problem as you all are having when I log back into my google account after flashing my apps start downloading. My issue is that after it started I ended up in area without service(subway) and then half of my apps failed. I didn't feel like clicking each and re downloading them. The only thing I could think of was signing out of my google account which supposedly wipes your info and then signing back in to restart the sync and it worked for me so try it out and let me know if it works for you all. If it does please Thank this is only like my 2nd post here.
greb22 said:
I want to preface this by saying I wasn't having the same problem as you all are having when I log back into my google account after flashing my apps start downloading. My issue is that after it started I ended up in area without service(subway) and then half of my apps failed. I didn't feel like clicking each and re downloading them. The only thing I could think of was signing out of my google account which supposedly wipes your info and then signing back in to restart the sync and it worked for me so try it out and let me know if it works for you all. If it does please Thank this is only like my 2nd post here.
Click to expand...
Click to collapse
Thanks for the idea, seems like it had some potential.
I tried signing out of my google account, then signing back in... and it still didn't help get the auto restore going.
Any other ideas?
..... I think I remember reading a solution to this somewhere...

[Q] Where are my notifications ?!

Is there some sort of global parameter in the settings to disable all push notifications from just about any app ?
In fact, it seems as if synchronisation is not happening anymore even though it is activated.
GMail, Facebook, G+, Play Store... all of them.
The only apps from which I receive notifications anymore are GOSMS and Kik messenger.
I didn't freeze any new app lately in TiBU.
Last week, there was an update on the market for an app call "Samsung Push Service".
I wasn't receiving notifications for at least a week before the app was updated and I still do not receive any now that the update is applied.
Current config :
- Samsung i474m on Bell Mobility
- Stock Samsung Jelly Bean 4.1.1 LK4 + root (MrRobinson's)
- Stock 3e recovery
Any hint ?
Sorry if you've already checked this, but in your settings, under device, is your Blocking mode on or off? Because if it is on, it will block your notifications, not just ads, which some think is what this is for.
Blocking mode is off.
I manually turn it on when I go to bed and turn it off first time in the morning.
Envoyé depuis mon SGH-I747M avec Tapatalk
Do you leave your phone on all the time? If so, you might try rebooting. It may need to reset. Other than that, that's all I can think of. Sorry I couldn't be of more help, maybe someone else can chime in...
It's been rebooted more than once.
If no one else can chime in, I was thinking of first defrosting all frozen apps and, if it doesn't do it, to completely reset it.
That would have to be my last resort. I hate having to reconfigure each and every sync account.
In any case, thanks for your help
Envoyé depuis mon SGH-I747M avec Tapatalk
Is it possible to uninstall the Samsung Push Update?
Also, just for fun, go in to Settings and under accounts, click Google and select your main account. Are all the check boxes I there checked for the services you wish to use i.e Gmail, Chrome, Calendar etc? Just a thought.
grenefroggie said:
Is it possible to uninstall the Samsung Push Update?
Click to expand...
Click to collapse
Like I said (maybe it wasn't so clear), the issue was present before the updated was pushed to the Play Store.
But makes me wonder... did anyone else get that update ??
grenefroggie said:
Also, just for fun, go in to Settings and under accounts, click Google and select your main account. Are all the check boxes I there checked for the services you wish to use i.e Gmail, Chrome, Calendar etc? Just a thought.
Click to expand...
Click to collapse
They are correctly set up for all 3 Google accounts I use.
All in all, I already tried/checked/double-checked everything suggested here and even more.
Is there a possibility that Bell Mobility may be responsible in some way? Not all carriers are as restrictive as others, but I'm on At&t and they've got restrictions and their own apps and their own updates and such, which is the number one reason I rooted. :good:
Since you've tried everything else, maybe taking it back to Bell and see if they can reenable something. There's also the possibility that there is a flaw in the phone itself, though I have no idea what that might be.
Thanks, but I'm pretty sure a hard reset will solve the issue.
I'm just looking at every possible way to avoid it.
Do you get notifications on wifi? If yes, then it's a mobile data issue. If not, the saga goes on.
(Salut en passant! =))
polobunny said:
Do you get notifications on wifi? If yes, then it's a mobile data issue. If not, the saga goes on.
(Salut en passant! =))
Click to expand...
Click to collapse
The saga does go on...
(hey hey salut)
Have you looked into this? http://forum.xda-developers.com/showthread.php?t=2142503
Not sure if it addresses the problem you're having exactly, but it looked interesting. Hope it helps!
That's interesting!
Might as well give it a try later this evening when I get home...
Ok so, over the weekend, I did a few factory resets of the phone and even tried RTBee's solution above to no avail.
What's interesting is that with the phone freshly reseted, it still doesn't work.
It's like something was changed inside the image of the ROM (MrRobinson's stock JB + root) that's used for factory reset or that some sort of magic global setting is applied somewhere.
Unless someone comes up with anything else, I guess my next step will be to try and flash a completely stock Bell ROM from SamMobile using (Mobile) Odin.

Moto 360 not sending texts

I'm not sure if this is from the last update or not but I cant send a text message using the watch. It comes up, says it sending, then it says "message sent" but when I look on my phone, I don't see massage that was sent. I'm using Google hangout out app for text.
I have reset the watch and still no luck.
Thoughts?
I think this is happening for me as well. I'm on att with nexus 5.
Hummm....Maybe it after this last update?
Yeah it definitely was after the last update.
Are you using google hangout?
Yes I'm.
Its weird, it freezes my phone when I send a text. I have hit the "home" button to unfreeze it. Does this happen to you? I tried to uninstall the update but it didnt help. I even tried a different launcher instead of NOVA and still happens.
i think my next step it rest the phone, but that is such a pain!
anyone else having these issues?
Me too here. Definitely after the update. It doesn't let me reply by voice. It sucks!
bebeloneovvl said:
Me too here. Definitely after the update. It doesn't let me reply by voice. It sucks!
Click to expand...
Click to collapse
I did try using it on my other phone and it seemed to work fine even after the update. Im currently in the process of wiping out my phone and restoring it to see if it fixes the issue
factory wipe and restoring with TB fixed my issue.:laugh::good:
Moto 360 and S3, Me Too...
I have just spent the most frustrating 2 days trying to get my wife's Moto 360 to send text messages.....it wont. All I get is to be told to use the phone... which loses the point of getting her the watch in the first place. It will send e-mails, but wont reply to them, it recieves texts and emails OK... and everything else works fine... I've tried everything I could think of, uninstalling, reinstalling, wiping phone cache etc, tried Hangouts, but nothing seems to work. I'm left thinking that maybe it could be the S3 operating system that is somehow blocking this? ...or maybe the standard messaging app on the Galaxy? if that's the case, is there an alternative ......that works properly! ? or could it be the mobile provider (it's 3).....or is this a UK thing?
And finally....HELP, HELP !!!!
mine works even after latest update... reply whatsapp.. but currently im looking for some kind of keyboard.. any suggestion?

Loosing about 50% of my Texts...

I have a Galaxy S8+ (SMG955UZKV) (Verizon)) running on PagePlus (Verizon MVNO) since I purchased it from Samsung. All has been perfect until about a week ago when I realized that I wasn't getting some SMS alerts that I used to get (credit card use, home phone voicemail, family and such) I can find no pattern, sometimes they work and sometimes they don't. I seems that I can always send them.
The only thing that was out of the ordinary during that time period was that I traveled from Nevada to Ohio, and Illinois, and back to Nevada, which I believe was they first time "airplane mode" was ever used.
I have cleared the cache for the default messenger, and for Textra (which I much prefer) I have re-seated the sim card, obviously rebooted the phone. It seems that everything works fine right after a reboot, but then back to not receiving some texts.
I contacted Pageplus through the chat feature on their site, and the first person said that they reset my profile, and to reboot the phone (and of course things worked fine after a boot...) The second person insisted that I do a factory reset, that there was a "defect" with the S8's and android and after the reset "the phone would download new software" and I should be fine. When I explained to her that really isn't they way it worked, and that the software would have to come from Verizon, which wasn't going to happen OTA since I was using Pageplus, she just wanted to get rid of me, which is why I am posting. I get my updates using the Verizon Wireless Software Update Assistant, and I am currently running G955usQU1AQGL as of 8/30/17, the phone is stock.
Does anybody else have problems with texts or have any suggestions?
larryk said:
I have a Galaxy S8+ (SMG955UZKV) (Verizon)) running on PagePlus (Verizon MVNO) since I purchased it from Samsung. All has been perfect until about a week ago when I realized that I wasn't getting some SMS alerts that I used to get (credit card use, home phone voicemail, family and such) I can find no pattern, sometimes they work and sometimes they don't. I seems that I can always send them.
The only thing that was out of the ordinary during that time period was that I traveled from Nevada to Ohio, and Illinois, and back to Nevada, which I believe was they first time "airplane mode" was ever used.
I have cleared the cache for the default messenger, and for Textra (which I much prefer) I have re-seated the sim card, obviously rebooted the phone. It seems that everything works fine right after a reboot, but then back to not receiving some texts.
I contacted Pageplus through the chat feature on their site, and the first person said that they reset my profile, and to reboot the phone (and of course things worked fine after a boot...) The second person insisted that I do a factory reset, that there was a "defect" with the S8's and android and after the reset "the phone would download new software" and I should be fine. When I explained to her that really isn't they way it worked, and that the software would have to come from Verizon, which wasn't going to happen OTA since I was using Pageplus, she just wanted to get rid of me, which is why I am posting. I get my updates using the Verizon Wireless Software Update Assistant, and I am currently running G955usQU1AQGL as of 8/30/17, the phone is stock.
Does anybody else have problems with texts or have any suggestions?
Click to expand...
Click to collapse
This may or may not help, but I would go into recovery and clear cache. It will clear cache for all of your apps. It won't be like wiping the phone. If that doesn't work, I would try some different messaging apps. Last resort would be to factory reset.
Clearing the cache in recovery did not help.
I get the same results using the stock Messenger and Textra...
larryk said:
Clearing the cache in recovery did not help.
I get the same results using the stock Messenger and Textra...
Click to expand...
Click to collapse
I am at a loss then. Not sure what to do. Trying a factory reset is pretty drastic and it may or may not help.
Well, I finally did a factory reset, and it did fix my problem of not receiving most of my texts, it also fixed the problem of the DND icon and notification being missing (although it worked fine). Man you just forget all of the little mods and settings that you setup on your phone...
larryk said:
Well, I finally did a factory reset, and it did fix my problem of not receiving most of my texts, it also fixed the problem of the DND icon and notification being missing (although it worked fine). Man you just forget all of the little mods and settings that you setup on your phone...
Click to expand...
Click to collapse
I am glad that worked out for you. A lot of work if it hadn't fixed it.

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