AT&T S9 G960U Not Recieving OTA Updates - AT&T Acknowledged Issue? - Samsung Galaxy S9 Questions & Answers

I've been browsing around on this forum for the better part of a month (along with a good amount of google searches) to figure out why my S9 hasn't received an OTA update since July 2018.
Background info just so I don't receive the same old "did ya check if there was a firmware update available??":
I am using an S9 SM-G960U
I have been on AT&T for about 8 years now, always receiving updates until now
I have checked a multitude of times for an update in the settings menu. I am in the US, and have good connection to AT&T towers and using an AT&T sim.
I have tried a factory reset, it didn't work
current version i'm on is G960USQU3ARG2, July 1, 2018 security version
Not interested in flashing with Odin yet until this gets figured out or I have no options left
tried updating though smartswitch (just for the sake of it, knew it wouldn't work anyway- AT&T doesn't provide updates through it)
even tried using a my roommate's active Verizon SIM card just in case - confirmed phone is locked to AT&T
I haven't come up with much, but have seen at least a few other people that have the same problem and decided to bite my tongue and call AT&T device support...results surprised me- The AT&T rep actually flat out told me "this is a known issue" with the S9 and Note 8, and that he'd escalate the issue and blah blah blah...seemed like good news for me until I decided to ask "is there a known fix?", which received a much less straight forward answer: something along the lines of "well we are working on it and you'll hear back in about 24 hrs. Fingers crossed.
I'll post an update when I hear back from AT&T, hopefully with something more than just "your issue has been escalated"....
Anyone else have this issue? Or have dealt with AT&T already regarding this?

I'm in the same boat, though a month behind with June being my latest update. I've done a factory reset and tried (several times) clearing the Google Services Framework data and cache, restarting the phone each time. I spent almost an hour on a call with AT&T...they acknowledged the problem and tried to force an update, then waffled and told me that the Pie update is rolling out slow and to be patient. Sammobile doesn't have the AT&T-specific firmware, otherwise I might be tempted to go that route.

sepdx said:
I'm in the same boat, though a month behind with June being my latest update. I've done a factory reset and tried (several times) clearing the Google Services Framework data and cache, restarting the phone each time. I spent almost an hour on a call with AT&T...they acknowledged the problem and tried to force an update, then waffled and told me that the Pie update is rolling out slow and to be patient. Sammobile doesn't have the AT&T-specific firmware, otherwise I might be tempted to go that route.
Click to expand...
Click to collapse
at&t has always been kinda weird about its specific firmware vs the rest of the big players. You could flash any carriers firmware if youre not remiss in losing the at&t specific stuff. I find the vast majority of carrier firmware to be garbage personally, but it might be useful for some folks.

youdoofus said:
at&t has always been kinda weird about its specific firmware vs the rest of the big players. You could flash any carriers firmware if youre not remiss in losing the at&t specific stuff. I find the vast majority of carrier firmware to be garbage personally, but it might be useful for some folks.
Click to expand...
Click to collapse
Thanks for confirming that, and I won't miss the AT&T bloatware one bit!

sepdx said:
Thanks for confirming that, and I won't miss the AT&T bloatware one bit!
Click to expand...
Click to collapse
you bet man

Related

Lollipop Update

Okay this is kind of weird because I know T-Mobile has not rolled out the update. In fact I believe they are completely refusing to do it to force people to resort to upgrading phones. But I got this system update on my phone this morning and I am wondering if anybody has gotten it as well or has any explanation. I haven't downloaded it yet.
T-Mobile SGH-M919. Weird because it says the GPE
it has been said before if you would have searched, but it is a patch for the stagefright vulnerability and that is about it.
ogkillergreen said:
Okay this is kind of weird because I know T-Mobile has not rolled out the update. In fact I believe they are completely refusing to do it to force people to resort to upgrading phones. But I got this system update on my phone this morning and I am wondering if anybody has gotten it as well or has any explanation. I haven't downloaded it yet.
T-Mobile SGH-M919. Weird because it says the GPE
Click to expand...
Click to collapse
GPe? That's odd, unless you're running a custom ROM
Sent from my SGH-M919 using XDA Free mobile app
ogkillergreen said:
Okay this is kind of weird because I know T-Mobile has not rolled out the update. In fact I believe they are completely refusing to do it to force people to resort to upgrading phones. But I got this system update on my phone this morning and I am wondering if anybody has gotten it as well or has any explanation. I haven't downloaded it yet.
T-Mobile SGH-M919. Weird because it says the GPE
Click to expand...
Click to collapse
Which rom where you using when you get this message?
GPE has already been updated to 5.1, so even if that is LP it's still older than current.
I have been calling TMOBILE (US) every week since May to find out where the LOLLIPOP UPGRADE is for my SGH-M919 ((Galaxy S4) and finally about 3 weeks ago I got them to confess that SAMSUNG HAD GIVEN THEM TO UPDATE FOR THIS PHONE - BUT, THEY WERE NOT GOING TO RELEASE IT.
When I asked why, I was given the B***S*** answer that there were known bugs and all other providers had problems with it - I said they were corrected in the 5.01, and 5.1 versions - he then basically (without saying it) stated they want people to buy newer devices.
I told him I OWN MY DEVICE, THERE IS NOTHING WRONG WITH IT, and I WILL ROOT IT AND PUT A CUSTOM ROM ON IT.
I was told, you will void your warranty.....I rolled with laughter and said...it is over 2 years old - THERE IS NO F***ING WARRANTY anymore...and I hung up.
*BH*
Yet another great example of why I jumped ship for Cricket. Tmo does all this uncarrier crap because they say they care about the consumer, but when it's all on the table they're just like Verizon or Sprint or AT&T. If you're on older hardware, then they don't care about you. You're a number that they added years ago, and all that matters are the numbers they'll add today and tomorrow.
I'm still rockin' my S4 after all this time. When I'm ready to upgrade, I'll be buying my phone unlocked and ready to go with Cricket. Now that the new Nexus devices are on their way, I'm just going to save up and splurge on the Nexus 6P and not have to worry about bull**** carriers screwing me on updates and security fixes.
I buy T-Mo phones because they traditionally have unlocked bootloaders, so I can flash whatever ROM I like. ATT, and I believe Cricket, tends to use phones where the bootloader is locked down tightly. I like the open Nexus platform and am also considering one in the future...

AT&T version Unlocked-No Updates

As the headline states, I bought a Fold on launch day here in the U.S. My only option was the AT&T version as best buy was allocated only 6 units for the entire state on launch date and they were all AT&T models. Well, I am a T-Mobile user so I got the phone unlocked by a third party. Cost me $55 and had to hook it up to my PC but the phone was unlocked in less than three minutes. Phone is awesome in every aspect and although I still have bloatware and the AT&T logo on startup, the phone is amazing.
Problem: I see articles and postings about updates to the phone. Security patches, firmware updates that happened in October and now November yet my phone get none of them. Did some research and read a lot of back and forth over whether it was Samsung or AT&T or T-Mobile as to who would provide updates. Well, T-mobile doesn't carry the phone, AT&T will not update an unlocked phone of theirs and Samsung smart switch also does not work with AT&T branded, unlocked phones.
So here I sit with August 2019 security software and old firmware. with no way to get these updates. It's been ages since I rooted (or Jailbroke) a phone but it seems like this might be my only option unless you guys can suggest a way for me to get these updates. I would prefer to find a simple easy way to get this done over rooting but I don't even know if there is such a thing.
Any help or insight appreciated, thanks in advance for your time and efforts.
AtlanticFalcon said:
As the headline states, I bought a Fold on launch day here in the U.S. My only option was the AT&T version as best buy was allocated only 6 units for the entire state on launch date and they were all AT&T models. Well, I am a T-Mobile user so I got the phone unlocked by a third party. Cost me $55 and had to hook it up to my PC but the phone was unlocked in less than three minutes. Phone is awesome in every aspect and although I still have bloatware and the AT&T logo on startup, the phone is amazing.
Problem: I see articles and postings about updates to the phone. Security patches, firmware updates that happened in October and now November yet my phone get none of them. Did some research and read a lot of back and forth over whether it was Samsung or AT&T or T-Mobile as to who would provide updates. Well, T-mobile doesn't carry the phone, AT&T will not update an unlocked phone of theirs and Samsung smart switch also does not work with AT&T branded, unlocked phones.
So here I sit with August 2019 security software and old firmware. with no way to get these updates. It's been ages since I rooted (or Jailbroke) a phone but it seems like this might be my only option unless you guys can suggest a way for me to get these updates. I would prefer to find a simple easy way to get this done over rooting but I don't even know if there is such a thing.
Any help or insight appreciated, thanks in advance for your time and efforts.
Click to expand...
Click to collapse
Change the s/w from AT&T ("U") to unlocked ("U1"). There's a thread in this forum with the files you need to download and instructions elsewhere on XDA. I changed my AT&T-branded Fold from U to U1 the day I set it up and have received two updates directly from Samsung. I'm currently on SK1 with the November security update. Leaving the phone running AT&T s/w prevents you from running call and messaging continuity and Hiya for caller ID and spam protection which are both pretty cool.
BarryH_GEG said:
Change the s/w from AT&T ("U") to unlocked ("U1"). There's a thread in this forum with the files you need to download and instructions elsewhere on XDA. I changed my AT&T-branded Fold from U to U1 the day I set it up and have received two updates directly from Samsung. I'm currently on SK1 with the November security update. Leaving the phone running AT&T s/w prevents you from running call and messaging continuity and Hiya for caller ID and spam protection which are both pretty cool.
Click to expand...
Click to collapse
Thanks very much for the insight. I gave it a try and obviously didn't do something right but at least I know the solution. Now I just have to put all the pieces together. Thanks very much!
BarryH_GEG said:
Change the s/w from AT&T ("U") to unlocked ("U1"). There's a thread in this forum with the files you need to download and instructions elsewhere on XDA. I changed my AT&T-branded Fold from U to U1 the day I set it up and have received two updates directly from Samsung. I'm currently on SK1 with the November security update. Leaving the phone running AT&T s/w prevents you from running call and messaging continuity and Hiya for caller ID and spam protection which are both pretty cool.
Click to expand...
Click to collapse
Did you do ASHA build of U1? I went with that and it says my phone is up to date...
bogdi1988 said:
Did you do ASHA build of U1? I went with that and it says my phone is up to date...
Click to expand...
Click to collapse
I downloaded U1 from this thread in this forum.
https://forum.xda-developers.com/galaxy-fold/how-to/f900u-f900u1-firmware-links-t3922870
BarryH_GEG said:
I downloaded U1 from this thread in this forum.
https://forum.xda-developers.com/galaxy-fold/how-to/f900u-f900u1-firmware-links-t3922870
Click to expand...
Click to collapse
Thanks neighbor I manually updated to the latest. Hopefully I will get the next updates normally.
I successfully flashed U1 ASHA......no updates as of yet. Says I'm up to date but security patch is still August. Fingers crossed I catch the next one.
Do guys know if I do the flash to U1 unlocked. Does VZW wifi calling/texting work?
Sent from my SM-N976V using Tapatalk
Ok, I read every page of this very long thread and am more confused than when I looked at the initial page. It has been several years since I have used odin to flash a phone. Would someone be kind enough to put a link to the latest U1 firmware and Odin download so I can get off to the right start?
I have AT&T Fold unlocked on the original firmware as I never received any OTA updates. Can I go straight to the latest one or do I need to do it in steps?
Much appreciated!
Edit: Just realized this was not posted on the long thread I was referring to, but still valid questions. There was another thread that was 14 pages long which I have been posting on as well.
I am having trouble getting the flash to work. Any assistance would be appreciated.
EmilyJLV said:
Ok, I read every page of this very long thread and am more confused than when I looked at the initial page. It has been several years since I have used odin to flash a phone. Would someone be kind enough to put a link to the latest U1 firmware and Odin download so I can get off to the right start?
I have AT&T Fold unlocked on the original firmware as I never received any OTA updates. Can I go straight to the latest one or do I need to do it in steps?
Much appreciated!
Edit: Just realized this was not posted on the long thread I was referring to, but still valid questions. There was another thread that was 14 pages long which I have been posting on as well.
I am having trouble getting the flash to work. Any assistance would be appreciated.
Click to expand...
Click to collapse
i can help you. like you, reading 20 pages is crazy and it is for a pro. not like us. I am lucky to flash my ATT yesterday.
still available to help?
Chuotchi said:
i can help you. like you, reading 20 pages is crazy and it is for a pro. not like us. I am lucky to flash my ATT yesterday.
Click to expand...
Click to collapse
still available to give some help? im having the exact same issue. if i could be walked through this it would be amazing as i havent flashed anything onto a phone since the droid bionic days!!!

LM-G820UM on AT&T - Android 10 Firmware

I recently purchased a LG G8 (LM-G820UM) from China. It is an AT&T branded phone, but works perfectly with my current UK SIM. It is running Android 9 (Software Version: G820UM10m), but when I try to update to Android 10 it says, "Current software is up to date."
I am used to updating the firmware on Samsung tablets and didn't realise the firmware would be tied to AT&T, so when I tried to install the firmware from another carrier using LGUP, I was surprised to find it just wouldn't work and always gave up before it hit 10%. (I tried using the LG Flash Tool, but couldn't get it to work on my Windows 10 PC.)
Reading through the forum, I appreciate buying a pre-paid AT&T SIM might - only might - work, but I'd much prefer to source an AT&T Android 10 image or else use software that will let me install an Android 10 image from another carrier.
Given that an AT&T Android 10 firmware does exist, I'm surprised it is not available to download from somewhere. Or that I can't just install a non-AT&T firmware.
Does anyone know of any further avenues I might be able to explore?
pfhastie said:
I recently purchased a LG G8 (LM-G820UM) from China. It is an AT&T branded phone, but works perfectly with my current UK SIM. It is running Android 9 (Software Version: G820UM10m), but when I try to update to Android 10 it says, "Current software is up to date."
I am used to updating the firmware on Samsung tablets and didn't realise the firmware would be tied to AT&T, so when I tried to install the firmware from another carrier using LGUP, I was surprised to find it just wouldn't work and always gave up before it hit 10%. (I tried using the LG Flash Tool, but couldn't get it to work on my Windows 10 PC.)
Reading through the forum, I appreciate buying a pre-paid AT&T SIM might - only might - work, but I'd much prefer to source an AT&T Android 10 image or else use software that will let me install an Android 10 image from another carrier.
Given that an AT&T Android 10 firmware does exist, I'm surprised it is not available to download from somewhere. Or that I can't just install a non-AT&T firmware.
Does anyone know of any further avenues I might be able to explore?
Click to expand...
Click to collapse
I saw on here if you remove your Sim card, then factory reset and don't connect to anything including wifi, so skip everything to get to the home screen. Then connect to WiFi and check for updates it works. I did it and boom, I had to go through about 5 updates, but it all worked. Not sure if it will work outside of the US, but it's worth a shot.
That sounds interesting. I'll give it a go and let you know. I am in the UK, but perhaps a US VPN might do the trick if it doesn't work for me.
pfhastie said:
That sounds interesting. I'll give it a go and let you know. I am in the UK, but perhaps a US VPN might do the trick if it doesn't work for me.
Click to expand...
Click to collapse
Good luck, it seems there some issue when it has a connection and it looks for updates during the setup and it breaks updates afterwards. So this is a workaround. I did all the updates consecutively, then rebooted and inserted my sim.
Gave it a good go. Full reset, skipped the intro pages, connected WiFi, but Software Update said I was up to date. Installed ThunderVPN (for apps & browsers), set it to USA and tried again, but same story. Then tried the whole thing again from scratch this time making sure I was on a US VPN prior to initiating the Software Update, but it was still the same ("Current software is up to date").
It is so disappointing not being able to bring this otherwise near-perfect phone up to the latest Android version, but I'm too short of cash to spend £10 on a SIM that only has a small chance of working in the UK. I'll just get on with my life and check back every now and then to see if one of the resident geniuses has come up with a fix.
pfhastie said:
Gave it a good go. Full reset, skipped the intro pages, connected WiFi, but Software Update said I was up to date. Installed ThunderVPN (for apps & browsers), set it to USA and tried again, but same story. Then tried the whole thing again from scratch this time making sure I was on a US VPN prior to initiating the Software Update, but it was still the same ("Current software is up to date").
It is so disappointing not being able to bring this otherwise near-perfect phone up to the latest Android version, but I'm too short of cash to spend £10 on a SIM that only has a small chance of working in the UK. I'll just get on with my life and check back every now and then to see if one of the resident geniuses has come up with a fix.
Click to expand...
Click to collapse
Did you ever got the update to Android 10 and if yes, how?
hugoprh said:
Did you ever got the update to Android 10 and if yes, how?
Click to expand...
Click to collapse
No, I never did. Planning on checking back every few months or so to see if there is firmware available, but I rather doubt there will as AT&T seem to have the phone tied down pretty well. On the plus side, coming from an Xperia Z5, Android 9 is excellent, especially battery life, and although Android 10 adds a desktop mode, I've heard of some people having problems, so I'm not worried I'm missing all that much. So many tech issues, so little time.
update lg g8 ATT
pfhastie said:
No, I never did. Planning on checking back every few months or so to see if there is firmware available, but I rather doubt there will as AT&T seem to have the phone tied down pretty well. On the plus side, coming from an Xperia Z5, Android 9 is excellent, especially battery life, and although Android 10 adds a desktop mode, I've heard of some people having problems, so I'm not worried I'm missing all that much. So many tech issues, so little time.
Click to expand...
Click to collapse
133/5000
You could find a solution, I have the same problem and I don't know how to update, I don't know if it would work if I bought the sim card
Likewise, got a deal on eBay and starting to feel I should've found out about the AT&T update troubles before purchasing smh
Did anyone ever figure this out? I'm in the same boat
BWA_Dallas said:
Did anyone ever figure this out? I'm in the same boat
Click to expand...
Click to collapse
I'd suggest looking in the 'guides' forum and following the 'how to cross flash' guide. Essentially, if you're using an at&t rom outside the us, then it's almost certain you're missing a few of the bands needed for you to have full coverage. It might be working, but there are probably some bands you're not getting.
So, the software / rom for your region is always the better one. If you successfully cross flash to that rom, you'll be better off.

All U.S. Note10+ variants including the factory unlocked exactly the same hardware?

Are all U.S. Note 10+ phones, regardless of carrier or variant exactly the same phone/hardware and the firmware determines the difference? Correct? If I flash an unlocked Verizon Note10+ with UI XAA firmware, will I get the all of the bands that were missing with the Verizon firmware? Thanks.
wgraz said:
Are all U.S. Note 10+ phones, regardless of carrier or variant exactly the same phone/hardware and the firmware determines the difference? Correct? If I flash an unlocked Verizon Note10+ with UI XAA firmware, will I get the all of the bands that were missing with the Verizon firmware? Thanks.
Click to expand...
Click to collapse
AFAIK the hardware is the same ... as long as it's also SM-N976x.
Usually the branded US versions have unlocked bootloader. So flashing another firmware manually may not work.
wgraz said:
Are all U.S. Note 10+ phones, regardless of carrier or variant exactly the same phone/hardware and the firmware determines the difference? Correct? If I flash an unlocked Verizon Note10+ with UI XAA firmware, will I get the all of the bands that were missing with the Verizon firmware? Thanks.
Click to expand...
Click to collapse
I just learned over the past 2 days that an unlocked phone is different from a carrier locked phone. I am on the hunt to find how I can unlock my Verizon Note 10+. I have been consumed with spoof calls and telemarketers as of late. So bad I want to smash my phone. My number is listed on the National Do Not Call list. It has been for 20 years. I've had the same number for 20 years. That's why I don't want to change it. Why should I have to? This leads me to how I know about the difference in phones. I have been on a mission to locate a spam call blocker for my phone. One that genuinely works. That's when I learned of the Samsung Smart Call app. You know, the one Samsung installs on all their smart phones since the S7 in their war agains spam calling and ID protection. Don't know anything about it? Well, of course you don't!! That's because all US cell phone providers remove the app to force consumers to PURCHASE that's right SPEND MONEY on a service that Samsung built into your phone for FREE. So, NO THE UNLOCKED VERSION OF A PHONE IS NOT THE SAME AS A LOCKED VERSION. Please never tell someone that. An unlocked version also does not come with all the carrier bloatware that the locked version does. If you flash your unlocked phone, flash it with the firmware that's on it. That's my suggestion. Otherwise, you may regret it.
I take a personal interest in anyone who mucks with me on my phone. I go nuts with them.
Every now and then I get one fired, a bonus.
I generally have very little trouble... enjoy the morons fool enough to contact you
When it was once in a while, no big deal. When it became every day, day after day. Some times twice a day during work? Now I have to turn off my ringer. My parents are both elderly and not in the best of health. I've already missed 2 calls. I finally got pissed and decided to answer one of those spoof calls to tell them where to go. When it's a recording of a man's voice physically threatening me to return the call, you better believe I'm in rare form now. I'm studying cyber intelligence. I want these SOBs with every fiber of my being. It makes my blood boil every time I thing of that call and every person that might receive one like it. That sh$%*t has to stop.
That's another reason why I want to unlock my Note 10+ and install the Samsung version of my software instead of the Verizon version.
HyperChick said:
When it was once in a while, no big deal. When it became every day, day after day. Some times twice a day during work? Now I have to turn off my ringer. My parents are both elderly and not in the best of health. I've already missed 2 calls. I finally got pissed and decided to answer one of those spoof calls to tell them where to go. When it's a recording of a man's voice physically threatening me to return the call, you better believe I'm in rare form now. I'm studying cyber intelligence. I want these SOBs with every fiber of my being. It makes my blood boil every time I thing of that call and every person that might receive one like it. That sh$%*t has to stop.
Click to expand...
Click to collapse
You need to get under their skin. Different things work on different people. Get to know them by feeling them out... then pounce.
When you hit their last nerve it's priceless.
No need to be polite or fair... great when you're really in a foul mood.
I had a bill collector husband/wife team from India hounding me for months. Nothing worked.
Finally I pretended like the husband was my long my long lost bf (not). He was a lot homophobic. That was the end of him. His wife still persisted until I used a similar Looney Toons spin with her.
A double KO. Be creative and have fun
OP, confirm new the PCB P/N matches with the original. Order using the original P/N.
Otherwise expect shenanigans on boot up
Thanks so much. Sorry I didn't follow up. I was looking into getting a ATT Note 10 and flashing unlocked XAA, but I bought an unlocked one instead. Thanks.
wgraz said:
Thanks so much. Sorry I didn't follow up. I was looking into getting a ATT Note 10 and flashing unlocked XAA, but I bought an unlocked one instead. Thanks.
Click to expand...
Click to collapse
It's a great Note. I would keep it running on Pie though.
Thanks. I'm already on 11. I guess I can go back any time. Just need to download the latest PIE XAA, right?
Do I leave my SIM in the phone when I flash? Or does it matter
wgraz said:
Thanks. I'm already on 11. I guess I can go back any time. Just need to download the latest PIE XAA, right?
Do I leave my SIM in the phone when I flash? Or does it matter
Click to expand...
Click to collapse
I'm not sure. Never have flashed my stock 10+, I just disabled updates.
Play with it first, see what you think.
You lose apps that use overlays and things like the Karma Firewall's valuble logging feature.
Worse CPU cycle robbing scope storage.
SD card functionality is likely boned too.
It will not be possible to downgrade to Pie from Android 11, as the bootloader cannot be downgraded to the one part to stock Pie has...
OnnoJ said:
It will not be possible to downgrade to Pie from Android 11, as the bootloader cannot be downgraded to the one part to stock Pie has...
Click to expand...
Click to collapse
Same goes for Android 10? Every time you get a major upgrade, the bootloader version goes up? Thx
Latest android 9 version has BL version 2. If you are on Android 10, you should be able to downgrade to 9/Pie, provided it also has BL version 2.
Ever figure out if it can be unlocked?

I have been out of the game for a while but I was hoping one of y'all could help

My son had a T-Mobile branded S20 5G and I moved our service to Verizon. I paid his phone off and got it unlocked. Everything was working fine up until a couple of weeks ago. He did an update (didnt pay attention to what kind of update) and now he cant make or recieved calls or text (keepin mind the phone was working fine before this update). Attempts to call result in a message from Verizon saying that they cant authenticate his phone.
I *****ed at Samsung for a bit since his phone isnt rooted and even though its over a year old if a software update bricked it, I felt like they should have some ownership of the issue. It was a waste of time so now I'm back on the phone waiting for VZW tech support.
I think the issue is that its a TMO branded phone on VZW's network and everyone is pointing the finger at everyone else. My question is 2 fold.
1) has anyone ever experienced this before, and if so what did you do to resolve it and
2) I will attempt to root it and flash a ROm on it before I entertain buuying another phone.....hes got enough other **** hes dealign with financially he doesnt need to add a new phone purchase to his plate.
Any help would be much appreciated because I'm pissed the eff off at this point.
Yes we tried different APN settings...he walked into a VWZ store and they were able to get his data working but not voice or text....seems like something is out of whack with his radios). We also did a full factory reset.....same issue persists
I am not an expert on ROMs but I will give you my two cents. When I was playing with my unlocked phone, I realized that mine updated some CSC binaries as soon as I inserted the SIM. I saw some message for it updating the CSC code from XAA to TMB when I inserted TMO SIM on stock firmware. So my suggestion would be to try downloading VZW stock firmware from samfw.com and installing that.

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