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just wonderign i bought this last december on contract with o2
does it come with a 12 months manufacturers warranty?
as most devices do???
havent got insurance nor anything else
so please advise on situation and how xda or o2 get invovled in this warranty?
hi, yes there is a 12 month warenty for xda phones.....i think the number is 08081003427
just phone them up tell them what the fault is, and theyll post you a prepaid postage box to post the phone to them......but if the fault is of carelessness be prepared to pay.
Ariel
If your on a 18 or 24 month contract they apparently cover you for that period too.
masked marauder that is insurance
Warranty covers you for a year unless otherwise stated and the warrenty is from the manufacturer of the device, htc in this case, for £7.50 a month, on o2's insurace, covers you against everything, and the replacement fone they send u is a brand new 1, warranty is for some thing that goes wrong through general use example the usb or trackball
Exec Man said:
masked marauder that is insurance
Warranty covers you for a year unless otherwise stated and the warrenty is from the manufacturer of the device, htc in this case, for £7.50 a month, on o2's insurace, covers you against everything, and the replacement fone they send u is a brand new 1, warranty is for some thing that goes wrong through general use example the usb or trackball
Click to expand...
Click to collapse
Not according to the paperwork I got with the device a few days ago. In any case UK consumer rights are not anything to do with the manufacturer's warranty, under consumer rights the goods must be fit for purpose when it comes to durability. Thus if they are part of a deal that involves a contract you have the right to expect the goods to function correctly for the period of the contract. These rights are between you and the seller, not the manufacturer.
Where to buy?
Considering I have an unlocked nexus using it in the USA, what place will insure it?
I am currently trying to decide between http://www.worthavegroup.com and http://www.ensquared.com
Worth Ave Group:
-Backed by Hanover insurance (a company I'm familiar with).
-Deductibles are $50.
-Instead of replacing the phone they just give you a check
-THEY DO NOT COVER LOSS
Ensquared:
-Deductible for the first claim is $75
-They replace your phone with the same modem if available
-They cover loss
I'm still deciding which one to go with. My concern is that perhaps ensquared may not replace my phone with another galaxy nexus in the event something happens. Also, I do like the idea of receiving a check for the value of the phone with Worth Ave Group, however I'm concerned they may try to account for depreciation and give me less than the replacement cost of the phone. Also, they don't cover loss. I'm leaning in the direction of ensquared mainly because they cover loss.
This is the one thing keeping me from buying a 'grey market' Nexus. While those dealers say they'll take care of you, in 6 months they might not be as willing. From my research online, Squaretrade wont cover grey market but they do cover eBay phone purchases. I pulled up an eBay listing of a new GN and added a Squaretrade warranty on top of it and they charge $99.
Still, that brings the phone purchase to $850. Too rich for my blood, but for others that may be worthwhile. I personally am going to hold off for a few weeks to a month to see if there is any news about an unlocked GSM version being sold in the US.
Well I spoke with ensquared and they stated that they'd cover my phone as long as I could show proof of ownership when/if I make a claim. They also said they'd order the same phone as long as it's still being sold. I went ahead and bought insurance with them, it cost me roughly $60.
They cover it even though it's not a phone officially sold in the USA?
Since Negri/Expansys/others will handle warranty claims for me, I'm not as worried about it as I am about water damage, dropping the phone, etc. And since SquareTrade won't cover phones that don't have a US manufacturer's warranty, are Worth Ave and Ensquared the only two that will? Haven't heard of either, any recommendations?
Hey all,
I just started this thread so everyone could post your opinion, like problems you faced with htc after sale service. I will start off with mine.
I bought a Htc one M8 from saudi arabia on july 2014 and the retailer said it has international warranty(since i am from india and was leaving saudi i desperately wanted this, so i opted for this even though i had many good offers from other retailers). it had battery issues in three four months. By October i took it to service center in India where i was informed that Htc doesn't provide international warranty and i have to pay for battery replacement. I didn't give it to service. Recently my colleague from saudi had come to India for his vacation and I asked him to take my phone and replace the battery since the phone is still under warranty in saudi.
When my friend took it to the service centre in jeddah, saudi arabia. They informed him that since the phone had scratches on the back metal casing ( I dropped my phone once), I would not be able to claim the warranty.
Is it really a valid reason for denying my warranty?
I didn't find any connection between battery and scratches on the back panel.
In US One m8 customers have a free screen replacement within the warranty period. Do they shatter their screens without dropping the phone?
Please post your views and we will just keep it updated to help other know the service quality.
prashanth000 said:
Hey all,
I just started this thread so everyone could post your opinion, like problems you faced with htc after sale service. I will start off with mine.
I bought a Htc one M8 from saudi arabia on july 2014 and the retailer said it has international warranty(since i am from india and was leaving saudi i desperately wanted this, so i opted for this even though i had many good offers from other retailers). it had battery issues in three four months. By October i took it to service center in India where i was informed that Htc doesn't provide international warranty and i have to pay for battery replacement. I didn't give it to service. Recently my colleague from saudi had come to India for his vacation and I asked him to take my phone and replace the battery since the phone is still under warranty in saudi.
When my friend took it to the service centre in jeddah, saudi arabia. They informed him that since the phone had scratches on the back metal casing ( I dropped my phone once), I would not be able to claim the warranty.
Is it really a valid reason for denying my warranty?
I didn't find any connection between battery and scratches on the back panel.
In US One m8 customers have a free screen replacement within the warranty period. Do they shatter their screens without dropping the phone?
Please post your views and we will just keep it updated to help other know the service quality.
Click to expand...
Click to collapse
If you could get an image posted showing the depth of scratches, it would be easier for anyone to judge on how deep the scratches really are.
But, I don't think they should deny a free under warranty repair. The reason they mentioned is absolutely ridiculous, as many people use the phone without a case on it. Its quite easy for the back panel to pickup scratches.
prashanth000 said:
I didn't find any connection between battery and scratches on the back panel.
Click to expand...
Click to collapse
You can absolutely damage a battery by dropping, or physical damage.
Whether the issue was caused by such dropping or physical damage, is altogether another question. You can certainly try to argue with HTC (and maybe rightfully so) that the battery wasn't damaged by how you handled the phone. But being as you tried to do the warranty service "remotely" it obviously makes such arguments difficult or impossible.
You're probably more at the mercy of the individual HTC rep, than anything. As its pretty subjective what degree or evidence of physical damage constitutes voiding the warranty.
prashanth000 said:
In US One m8 customers have a free screen replacement within the warranty period. Do they shatter their screens without dropping the phone?
Click to expand...
Click to collapse
Its not part of the regular warranty, but rather an added feature. And its for the first 6 months of ownership (not the full warranty period of 1 year).
Its also a bit irrelevant, since warranty terms vary by country/region.
But even the US warranty terms don't cover issues caused by physical damage. So in theory, its possible (at least by the wording of the warranty) that in the US that HTC will replace a screen due to physical damage, but not other components.
Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
1. Once your phone is unlocked, it will no longer be covered by LG warranty.
As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader.
Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty.
LG can no longer guarantee the full functionality of your device after you unlock the bootloader. Unlocking your device may cause unexpected side effects that may include but are not limited to the following:
- Your device may stop working.
- Certain features and functionalities may be disabled.
- Your device may become unsafe to the point of causing you harm.
- Your device becomes physically damaged due to overheating.
- The behavior of your device may be altered.
- Some content on your device may no longer be accessible or playable due to invalid DRM keys.
- All your user data, settings, and accounts may disappear. (Therefore, we recommend that you backup all your data).
- Software updates delivered via LG FOTA (Firmware Over the Air) or Web Download services may not work on your device anymore.
Click to expand...
Click to collapse
They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.
Go ahead to LG support tell them that you unlocked the bootloader with the method provided by them (lie) and then show them this law. Now see what they tell you
Somewhere else I've found this regarding EU warranty directive
Directive 1999/44/CE dictates that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. 4 But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused the defect. It is generally recognized by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
For me this means, that the seller (producer) must prove that the defect was caused by the consumer (by unlocking the bootloader).
I guess it would mean a lengthy legal procedure...
Correct me if I'm wrong.
I think that you should contact your retailer. If they are in agreement with you on this, let them fight that battle should the need arise. Should they refuse to get involved, then, and only then, go to LG directly.
You can make the case that only unlocking the bootloader does not mean that the device was damaged. Much like raising the hood on a new car does not mean that you damaged the engine. But that's my non-lawyer argument.
leijonasisu said:
Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.
Click to expand...
Click to collapse
zoleegee said:
If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). I
Click to expand...
Click to collapse
Why when this is a EU directive, do they talk about "should not cost the consumer a single cent" we don't have cents here!
That's because the Euro is based on cents, or rather the euro cent.
Sent from my LG-H815 using Tapatalk
zoleegee said:
Somewhere else I've found this regarding EU warranty directive
Directive 1999/44/CE dictates that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. 4 But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused the defect. It is generally recognized by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
For me this means, that the seller (producer) must prove that the defect was caused by the consumer (by unlocking the bootloader).
I guess it would mean a lengthy legal procedure...
Correct me if I'm wrong.
Click to expand...
Click to collapse
Actually the situation is like this that in the first six months the seller has to proove that you caused the defect by some inaproriate handling/action (broken mainboard/display due to dropping the device for example), after that time the owner has to proove that the defect was not caused by him. This means also "some" protection for the seller.
Also if the device is defect, you can not demand an exchange, the seller must be allowed to repair the device two times, only at the third attempt you can demand a replacement.
tapatalked from lollipopped i9300
leijonasisu said:
Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.
Click to expand...
Click to collapse
Hello,
you will loose your warranty.
I don't exactly know how to translate this but there is a difference between Garantie (warranty) and Gewährleistung (more like a warranty against defective workmanship).
The warranty (Garantie) by LG is something voluntary by LG.
Gewährleistung (warranty against defective workmanship) by law is as layed out by FadeFx in post #7.
In other words your real warranty reduces to 6 months - while there is a pretty good chance you might have a quarrel with the seller, when he detects you unlocked the device...
If I were you I wouldn't do it and use the low effort root for now...and wait for another way to unlock the bootloader.
Greetings
Medzinmann
If you have an issue like hardware, eg camera or faulty buttons, that isn't caused by unlocking the bootlader, then they will likely still honour it. It's only if you end up with a bricked device that they are unlikely to honour the warranty.
Or you simply buy at Amazon where you can file a report for defects after 1.99 years and still get your money back because they simply don't take the time to analyze the issue.
Im not really inclined to believe many of the replies here. In the EU we have a statutory warranty that every electronic device must have. It is for a minimum of 2 years regardless of whether we changed the operating system. What i posted above explained that.
Also i don't understand why people from outside the EU are replying. The case of warranties here are entirely different.
leijonasisu said:
Also i don't understand why people from outside the EU are replying. The case of warranties here are entirely different.
Click to expand...
Click to collapse
Just because we don't live there, doesn't mean we don't know how EU laws and regulations work.
Hello XDA,
I have a VZ LG G4 Rooted and my phone recently got into a bootloop. S/N: 505xxxxxxxxxxx
However when I took it into the VZ store to get a replacement, they took a look behind the battery and found that it has "water damage." 100% have not dropped this into water, so I have no idea how this happened. I have added a photo that shows a representation that closely resembles the "water damage" indicator. They said they if they send it in for warranty and determine that it is "Water damage" they will charge my account $300 without even notifying me.
My phone has been working fine before it got into a boot loop and now I'm worried that if I send my phone into VZ, then they will charge me. However I've also read that humidity can also turn this marker red. So I'm not sure. Should I take my chances and send it in? What are your guys's thoughts?
Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.
Ap2099 said:
Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.
Click to expand...
Click to collapse
Thanks for the quick reply. I have VZ, so my bootloader is still locked. I've been lurking around the forums to read that root doesn't take away warranty -- unlocking bootloader does. Correct me if I'm wrong, but I don't think root is the biggest issue I have. If I do, I can easily KDZ it back to stock.
OK but if the phone is rooted, then the Bootloader has to be unlocked how else can you root? And you are right on the root part. But once it is know that you rooted. They will not provide you with any help. But if can unroot the phone, which is relock the Bootloader. Then you can send the phone in to have it fixed.
The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk
tdevaughn said:
The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk
Click to expand...
Click to collapse
Even though there is no actual water damage on my phone? Can I argue this with LG?
It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.
Almighty1 said:
It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.
Click to expand...
Click to collapse
I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?
iamjerry123 said:
I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?
Click to expand...
Click to collapse
You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html
Almighty1 said:
You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html
Click to expand...
Click to collapse
So what's to stop me from getting insurance for one month, then using it, pay the deductible, receive the new phone, and cancel the insurance? Seems too good to be true?
I believe I paid by credit card. I believe I paid the initial amount by credit card (~40$?) and am now paying it monthly via plan. Does this make any difference? And even if I paid via credit card, will I get the full amount that I had paid so far or just the $40?
Nothing, it's no different than insurance on a landline. What you don't do is sign up for it and use it immediately. Sign up for it, wait like a week or something and then claim the phone died. The insurance claim is through Asurion, has nothing to do with Verizon Wireless. If you want to keep the phone, claim you lost it instead of accidental damage as it costs the same deductible. Only difference is if damaged, you need to ship the phone to the insurance company. It's not too good to be true. I've done the insurance with GTE MobileNet which became Verizon Wireless in 1997 or so when Motorola won't fix the phone and claimed liquid damage when they put something in it that made the phone look like it was floating oil with it so the dealer told me to take it to GTE where the technician said I dropped it. You can only do 2 claims within 24 months so even if you cancel and signed up again, they would still have your records of the claim so you still can only do 2 claims in that 24 months max. As for the installment plan, it does because the credit card is only liable for whatever you charged so you basically will get back $40 one time, not sure if they will let you do it monthly, that's one of the bad parts about the installment plan. There is another way to do it if you want to be sneaky. Call Verizon Wireless at 1-866-892-7957 which is Level 2 Tech Support, you do not need to go through Customer Service or Level 1 tech support before getting to Level 2. Tell them your phone has a problem, that it's in a bootloop.... They will ship you a Certified Like New Replacement Phone. At this point, take the water stickers from the phone they ship you and use it on your phone. Call Level 2 support again and say the phone they shipped you doesn't turn on, they will ship you another replacement. When you receive the replacement, ship the original replacement back using the prepaid USPS shipping label. Then test the new phone, if it's what you want and you are happen, then send your old phone back. If not, repeat the process until they ship you a good phone. As you didn't buy insurance or extended warranty, Verizon Wireless will provide warranty for the 1st 12 months from activation of the phone regardless where you bought the phone or if it's a gift. That way it will cost you $0 without having to buy insurance or extended warranty.