I have encountered this bug where I'm unable to use ambient display or wake up the display without the use of power button. Everytime I lock the screen it becomes unresponsive even the quick gestures don't work.
I have performed a soft reset but the problem has persisted.
Many other users seem to be suffering from this issue.
My device is full stock, no root or 3rd party apps on it.
Can anyone help me this this issue?
All users are facing this... It's because of battery optimisation.
No issues here. I am able to use the gestures just fine. Even the tap to wake and pick up to wake is working fine. I am 10.0.3 build.
I'm also having issues on tap to wake.
Happens to everyone. It's a hit or miss. Battery optimization makes the phone go into deep sleep and cause this issue is what i too understand.
Ya i did happen couple of times for me hope this bug get ironed out soon.
Sent from my HD1901 using Tapatalk
Same issue here also
Started encountering the issue recently - 3 days into ownership of the phone ?
The only peculiar thing I can remember is changing the override force dark toggle yesterday. And now that I recall, I don't remember seeing the ambient display since then. ?
Confirming I also have this issue. Very frustrating
I can trigger a black screen by holding the phone in landscape and launching the stock camera app. Then I have to hold Vol+/- and Power to reboot and it works again.
Hi guys. Found a fix on the OnePlus forum. Give it a try!
https://forums.oneplus.com/threads/fix-oneplus-7t-ambient-display-not-working.1128194/
i am also facing the same issue, where the tap on wake is not working when not using it for like 2hrs.
piyush.bhandari said:
Hi guys. Found a fix on the OnePlus forum. Give it a try!
https://forums.oneplus.com/threads/fix-oneplus-7t-ambient-display-not-working.1128194/
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Click to collapse
This worked for me at the first attempt . Thanks for the solution.
charan_55 said:
i am also facing the same issue, where the tap on wake is not working when not using it for like 2hrs.
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Click to collapse
Wow! A use for my work-issued iPhone! Yay, seems like its working.
Related
Specifically Double tap to wake up & sleep.
I realize I am supposed to hold onto the phone but it still does not work.
It's seemed a bit finnicky to me. It seems to work when I need it to, but if I'm just messing around it sometimes doesn't. I just calibrated the G-Sensor in display settings. Maybe that will help?
I did actually, twice, each on different leveled surfaces.
Phone must be held in portrait mode, or with the top slightly elevated when you double tap. I think it also doesn't work in power saving mode
The Helpful Post said:
Specifically Double tap to wake up & sleep.
I realize I am supposed to hold onto the phone but it still does not work.
Click to expand...
Click to collapse
Check your g-sensor if it works
kangconsumer said:
Check your g-sensor if it works
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Click to collapse
my friends htc one m9 is having the same issue.... gestures aren't working when the screen is off. Auto rotation isn't working either
The calibration sensor moving left to right isn't working...
This was after I updated the firmware to 1.32.401.17.. Anyone else having this issue?
I've noticed that my M9 only double taps to sleep if its in the lock screen. Is that what its suppose to do? It won't sleep if it's not in the lock screen.
If the phone is on the desk I nudge it slightly so it rotates a tiny bit to the left or right before double tapping to wake. You have to be in the lock screen to double tap to sleep.
Double tap works fine for me. If you don't move the phone beforehand, triple tap will wake it.
Sent from my HTC One M9 using Tapatalk
motion launch no worky
So peeps, I was having the exact same problem as op, narrowed it down to the latest HTC lockscreen update from play store, go back to stock version of the lockscreen and try it out, mine works now perfectly, left some feedback on the play store for HTC on the update. Try it see if it helps any ?
auto-rotate and double tap not working
jbm76 said:
my friends htc one m9 is having the same issue.... gestures aren't working when the screen is off. Auto rotation isn't working either
The calibration sensor moving left to right isn't working...
This was after I updated the firmware to 1.32.401.17.. Anyone else having this issue?
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Click to collapse
I am having the same issues. My auto rotate does not work even though it is turned on. Also, my double tap to turn on and off does not work. They both worked just fine for the first couple days and then suddenly no longer work. I can't think of anything I could've done to cause this.
Ozzyclaus said:
I am having the same issues. My auto rotate does not work even though it is turned on. Also, my double tap to turn on and off does not work. They both worked just fine for the first couple days and then suddenly no longer work. I can't think of anything I could've done to cause this.
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Click to collapse
It just started working again, we updated the firmware and assumed it was that. But it wasn't it seems... see if you are updated to the latest HTC service pack, etc
I have the same issue, it has started when I updated to the last AT&T Software from the HTC website and I tried reinstalling, resetting to factory setup but it still not working
Same here, it stopped working when I updated to latest AT&T by RUU.
It was working fine without any issues when I was using a custom ROM ViperOne.
Auto-rotate works fine, it's just the double tap to wake and camera launch (landscape + volume up) don't work.
I tried calibrating g-sensor twice, still not working. Factory reset didn't fix.
I am 100% sure it's a software bug. Hope they fix.
Edit: HTC Released an update on the Play Store and has supposedly fixed it.
Same here After update
I am having this problem as well. Gestures stopped working when the screen is off as soon as I installed the newest AT&T firmware update. All of my apps are up to date and the phone is not rooted. I purchased it two weeks ago. I performed a factory reset after I updated firmware to make sure everything was in order.
Android: Stock 5.1
HTC Sense 7.0
Software number 2.6.502.18
Kernal: 3.10
I too have the same problem with the new AT&T update. Has anyone figured out how to pix this? Please share on how to solve this problem, I want double tap to wake on my phone! Thanks for any help.
Adroid version 5.1
HTC Sence version 7.0
Software number 2.6.502.18
Kernel version 3.10
Faders said:
I too have the same problem with the new AT&T update. Has anyone figured out how to pix this? Please share on how to solve this problem, I want double tap to wake on my phone! Thanks for any help.
Adroid version 5.1
HTC Sence version 7.0
Software number 2.6.502.18
Kernel version 3.10
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Click to collapse
That is not the latest AT&T update. It should be 2.11.502.18. Have you checked the Play Store to see if you have the latest version of motion launch? Search for HTC Motion Launch. If you do, I would look into updating the AT&T software to the latest to see if that helps.
on an international phone i had the same problem on first boot, but after a reboot, everything worked fine..
I also..my new m9 (since now stock) wake gesture fail frequently !!!!
In power saver mode totally....incredible!!!
Any solution?
Double tap to wake seems to look at the proximity sensor too to check it isn't in your pocket. Make sure nothing is covering it, such as your case if you use one.
hello everyone , so i use to have this bug back to kitkat also but it wasn't happening as often as it doesnt now that i have lollipop rom installed on my galaxy tab s T705 , the issue is with touch key lights which stays on even when i have them always off from settings , they act super weird when they are in that mode , they go off few sec after screen is off and if i shake the device they go on again as it looks like they are connected to accelerator sensor or something lolz ,the solution is super easy tho just hit the power saving on and then off again and they work normally again i heard some other ppl dealing with same issue but i wanted to know if there is a perma solution for it or not , im sure its a software issue but is there a way to fix it ?
Install a custom rom like cyanogen or something stock based.
I have the same problem. I usually have it set to turn the lights off after 6 seconds, but after a couple of days they don't work anymore. I would change the setting to off, then on, then back to 6 seconds, and it'll work again. After a few more days, they stop. I haven't seen a permanent fix for this.
Sent from my SAMSUNG-SM-G925A using Tapatalk
Same for me. Would usually opt to have the buttons backlight always off, but randomly it starts actin like always on, although the settings remains 'always off'. Toggling the setting to anything else and back to always off fixes the problem temporeraly.
Im running stock swiss lollipop on my t700.
Yes, this is driving me nuts too! I hope they resolve this in the next update and soon!
Sent from my SM-T700 using Tapatalk
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
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Me too have the touch key settings to always off and found the same problem.
In my case I think it only happens when I plug the Tablet to AC.
Did this happen to anyone under another circumstances?
Thanks in adavance!
LakersDroid said:
Same problem with the lights on after a while even though set to always off. Seems to work properly under 1.5 sec setting option. I would love for the lights to be always off though.
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Click to collapse
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
TLAgnesB said:
I have the same problem as everyone else, which I am very "happy" to hear because I am not the only one apparently dealing with it. I purchased the tablet a couple weeks ago and noticed that even though the setting for the touch key backlight is "always off", it goes on when I open the case, and sometimes goes on and off and goes weird. I contacted Samsung and they requested that I send in the tablet for repairs, so I did. At the same time, I contacted Amazon and they sent me another Tab S tablet. I have a month to return the other one so I figured I'll try this second one and see if I continue to have the same issues like the first one. Sure enough, I had the second tablet for less than a day and it's doing the exact same thing! So far the 1.5 second setting seems to keep the darn lights off. Sometimes doing a soft reset will fix the issue temporarily, but not permanently. If anyone figures out how to fix this, let us know! I'll be following this thread. I hope there's a software update to fix this.
Click to expand...
Click to collapse
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
TLAgnesB said:
Is there a way to get it back to the stock ROM? I'd rather avoid this light issue until an update to correct this comes out. Thoughts?
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Click to collapse
Yes but you will need root.
LakersDroid said:
I believe this is a software bug so all tab s running the 5.0.2 lollipop will have this issue.
And to reply to the other poster: The problem will occur after a while, the lights will just turn on and stay on when you wake the tablet. Changing the setting and choose Always Off will fix it but it will come back after a while.
Click to expand...
Click to collapse
I heard that there's a new update available for the Tab S. (I already returned my tablet before my 30 days to get a full refund.) Did any one get the new update, and if so, did it fix the issues like this touch key light?
Hey,
I had this problem on the original KK software - upgraded to Lollipop a few days back and I still have the bug... in fact, it is even worse! Occurs more frequently than on LP.
I wouldn't mind leaving the lights on all the time, but they're so damn BRIGHT, and there's no way to adjust the backlight intensity!
Cheers,
Su
I found this solution on another forum...
If you enable smart stay, the touch key light duration will work properly.
Any further movement on this?. I've found that if I take my tab out of the book case the problem goes away. Seems like it's a bug with the case sensor.
No movement that I'm aware of. I'm really frustrated that there hasn't been a fix after all this time. I'm holding out hope that if there is ever an update to Marshmallow, that the issue will go away. Interesting observation about the case -I have a book case on mine. I'll remove it and see what happens...
Haven't really found much about this issue but sometimes this gesture doesn't work, even after just barely putting the device to sleep. All the other gestures(flashlight, camera,music) work perfectly but the wake feature is hit or miss kinda thing.
Can amplify or something similar cause this issue?
Yes, same thing happened to me sometimes. Usually happens when I holding the phone on my hand or just pull it out of pocket, probably it's because the Pocket Mode turned on.
You can "force"-enable that feature into the kernel using for example Kernel Adiutor. It fixed the problem for me.
I also experience this issue when I take out the phone from my pocket. In this case, I need to do the double tap around three times to get it working. But in every other cases it is working without any issues.
Maybe we should report it on OP Bug report.
néonaloj said:
You can "force"-enable that feature into the kernel using for example Kernel Adiutor. It fixed the problem for me.
Click to expand...
Click to collapse
How do you happen to do that? I'm a complete noob when it comes to messing with the kernel
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Yeps me to (
seeing some lag with the notifications on the lock screen, Don't know what could be triggering it
Same problem here on regular pixel 3, except it happens everywhere throughout the UI. I even got them to send a replacement device and it had the same issue. Really frustrating. Neither my pixel 1 or 2 had this issue.
RevoWution said:
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Click to expand...
Click to collapse
I'm facing the same issue. It's especially apparent when there are notifications on screen. Swiping a notification away looks incredibly laggy and painful. Really odd.
RevoWution said:
The 3 XL has a really neat transition animation when you press the power button or double tap to wake, where your notifications kind of unfurl on your lockscreen.
Trouble is, I'm getting laggy animations 80% of the time. On occasion and for no apparent reason, it works and is fluid and smooth, but otherwise it's really choppy and stuttery. It's almost as if the phone is struggling to wake up properly.
Anyone else experiencing this? I noticed this pre-root, after root and on both stock & EX kernels. Rebooting the phone does not fix it, and it doesn't matter if the AOD option is on or off.
Click to expand...
Click to collapse
Does that happen with the December patch ?
I had a similar problem on my Pixel 2 xl when I would pull down the notification shade. Turned out it was Pokemon go. Every time I had a notification from that app it would do it. The second I swiped it away it would go back to being fluid. I haven't installed it on my 3 xl.
Might want to swipe a notification away and see if that fixes it. Maybe something is weird with one app
malek777 said:
Does that happen with the December patch ?
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Click to collapse
Since the Dec patch, I haven't had it. All smooth for me. All stock.
malek777 said:
Does that happen with the December patch ?
Click to expand...
Click to collapse
Aaditya91 said:
Since the Dec patch, I haven't had it. All smooth for me. All stock.
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Click to collapse
I can confirm I'm still getting the issue with the December update...
I've noticed it's most evident/prominent when I'm on 4G/mobile network. When I'm connected to a WiFi network, it's almost always fluid. Weird...
I'm still getting the problem with the january update, I also present problems with the fingerprint reader when activating gestures, it doesn't always work
Anyone have further information on this. Really laggy compared to my 2xl. Same issue booting into safe mode as well
Sent from my Pixel 3 XL using Tapatalk
litrekid01 said:
Anyone have further information on this. Really laggy compared to my 2xl. Same issue booting into safe mode as well
Sent from my Pixel 3 XL using Tapatalk
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Click to collapse
I had 2 replacements because of this issue. I think it's a hardware issue.
malek777 said:
I had 2 replacements because of this issue. I think it's a hardware issue.
Click to expand...
Click to collapse
Wow, but you're good with the one u have now?
Sent from my Pixel 3 XL using Tapatalk
litrekid01 said:
Wow, but you're good with the one u have now?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Yup this one so far has been good.
I also get this issue. Anytime I start seeing a bunch of lag, I always have a notification from Poke'mon GO. Once I clear it the lag goes away.
brand0nYates said:
I also get this issue. Anytime I start seeing a bunch of lag, I always have a notification from Poke'mon GO. Once I clear it the lag goes away.
Click to expand...
Click to collapse
I have exactly the same issue on my Pixel 2XL, manage to fix it by disabling Google Feed on the left of the main home screen. Try it let me know if it works
I understand that this was an issue on the 7, but this morning I woke up and my 7T wouldn't (when I tapped it). Anybody else having this issue, or have any suggestions on how to fix it?
cjvphd said:
I understand that this was an issue on the 7, but this morning I woke up and my 7T wouldn't (when I tapped it). Anybody else having this issue, or have any suggestions on how to fix it?
Click to expand...
Click to collapse
I am also having this issue after the screen has been off for a while. Anyone have a solution?
I also have this issue, noticed it seems to be something to do with the ambient light sensor? If I cover it up double tap or tap to wake won't work ( like it's in pocket mode).
Pocket mode is no longer an option so it's like it's built in now?
But yea for me it seems like it works fine in the day, but soon as night comes along and I'm in dimmer environments it becomes flakey
italia0101 said:
I also have this issue, noticed it seems to be something to do with the ambient light sensor? If I cover it up double tap or tap to wake won't work ( like it's in pocket mode).
Pocket mode is no longer an option so it's like it's built in now?
But yea for me it seems like it works fine in the day, but soon as night comes along and I'm in dimmer environments it becomes flakey
Click to expand...
Click to collapse
This has been my experience today.
There's a thread on this in the 7 Pro forum with a possible solution. Looks like it's worth a shot:
https://forum.xda-developers.com/oneplus-7-pro/how-to/guide-fix-double-tap-to-wake-t3933504
Do You have Greenify installed?
Globus.gd said:
Do You have Greenify installed?
Click to expand...
Click to collapse
No.
I found a problem with no proper configuration of greenify. After some changes, tap to wake is working with no problems.
Globus.gd said:
I found a problem with no proper configuration of greenify. After some changes, tap to wake is working with no problems.
Click to expand...
Click to collapse
What is greenify? And should I have it?
http://greenify.wikidot.com/
italia0101 said:
I also have this issue, [...]
But yea for me it seems like it works fine in the day, but soon as night comes along and I'm in dimmer environments it becomes flakey
Click to expand...
Click to collapse
cjvphd said:
This has been my experience today.
Click to expand...
Click to collapse
Hey guys,
same for me since today. Until some hours ago all was working fine.
But why you think it's related to dimmer/light. Because for me there is no difference when I turn on the light in room or change the timezone in settings. For now it's just not working (like broken)
I rebooted (also turned off and on) several times, turned off and on the inactivity display settings and some other tests, but nothing helped.
CHEERS
bjs339 said:
There's a thread on this in the 7 Pro forum with a possible solution. Looks like it's worth a shot:
https://forum.xda-developers.com/oneplus-7-pro/how-to/guide-fix-double-tap-to-wake-t3933504
Click to expand...
Click to collapse
Like for some others in the thread the factorymode won't be opened via *#808#
But I see the process installed and running when searching for it in settings. Maybe there is something crashed in bg?!
CHEERS
---------- Post added at 12:40 AM ---------- Previous post was at 12:05 AM ----------
UPDATE
Suddenly it began working again...
No changes in location, lighting or whatever (except 39 minutes).
But not I can confirm this laggy working of this function. No idea why...
Last days it worked like 10/10 but now maybe 4/10.
CHEERS
Launching the camera in landscape mode seems to trigger it for me occasionally.
Today the rollout for version 10.0.5 was announced and should fix this DT2W bug.
Let's see if it's true.
Official post from OnePlus:
LINK
CHEERS
A through clean up resolves the problem for my phone
i am facing the same issue with my phone. sadly i have noticed it is a reoccurring problem and it has something to do with the sensors. i tried all the fixes like toggling tap to wake, toggling face unlock assists light, clearing the cache and app data but nothing helped my case. factory reset is of no help either so i'd say don't even bother with that.
what really helped me fix this issue multiple times was something rather unexpected. what you should do is take off your phone's cover, get a wet towel, and thoroughly clean the phone all around, being especially thorough around the front facing camera and the top two edges. I give it extra attention around the front side being careful of the top speaker and after a couple of cleans and wipes both tap to wake and lift to wake starts working perfectly fine. then i put on the cover and voila it all good. Give it a try and let me know if it helped resolve this issue for you.
Hannibal226 said:
Today the rollout for version 10.0.5 was announced and should fix this DT2W bug.
Let's see if it's true.
Official post from OnePlus:
LINK
CHEERS
Click to expand...
Click to collapse
What s the difference between dt2w and "tap the screen to show" in ambient display? Are them the same thing or are doing same stuff? Tnx
Flamehell said:
What s the difference between dt2w and "tap the screen to show" in ambient display? Are them the same thing or are doing same stuff? Tnx
Click to expand...
Click to collapse
Hey!
The (single) tap to wake funktion will show up the ambient display, so that u can see clock, messages and use the fingerprintsensor if u want to enter.
It's a quick awake of screen to see Infos with minimal usage of display resources.
DT2W (double tab to wake) is the same as pressing the power button. So this will fully turn on screen into the lockscreen and also activate the face recognition. (for sure fingerprintsensor can be used, too)
BUT you can only activate one of those things and it will automatically turn off for example tab to wake if you activate DT2W.
Personally I like to use the single tab awake for ambient display, as I always can full activate by power button, which would be a dublicate function then.
CHEERS
---------- Post added at 02:08 AM ---------- Previous post was at 02:06 AM ----------
Hannibal226 said:
Today the rollout for version 10.0.5 was announced and should fix this DT2W bug.
Let's see if it's true.
Official post from OnePlus:
LINK
CHEERS
Click to expand...
Click to collapse
First ppl with new update (only some hours, max a day of usage) reported in OP Forum that they didn't have any problem for now.
So seems to fix this screen awake problem.
CHEERS