Develop Bugs

[Q] AT&T users with F400S and LTE Data

Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
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I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
UPDATE (6/12/2014): I knew I needed to link my new IMEI to my old SIM card (from HTC One). Though I had done the update with AT&T last night, it appears that it took a solid 5-6 hours for that update to apply.
The issue I had run into where it would ask me to "sign in" to the AT&T network, but kept redirecting me has resolved itself.
So for potential Korean G3 buyers on AT&T here in the states, remember to call AT&T and have them update your SIM card info to match up to your new IMEI. I had to deal with 6 awful phone support people, but finally landed on someone who knew what she was talking about when I had a chat session with a technical support agent. (The phone people were ridiculous saying I needed to buy a new data plan, or buy a new phone... ugh ::facepalm:: lol).
But after a solid day of rest and the IMEI update, I cannot be any happier... definitely an investment, but considering I buy phones off-contract every few years, this was a very reasonable buy (got it for $720 on ebay with shipping included)--my guess is that the phones off-contract here will run round the 649-699 price... assuming they charge a premium on LG's new flagship.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.

mikeythedude said:
Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
View attachment 2793796
I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.
Click to expand...
Click to collapse
I don't have the phone yet; however, I have question for you, does your plan with AT&T includes an LTE service? I'm only asking that because you said that you were planning to use it on 3g only.
Sent from my HTC One_M8 using Tapatalk

mikeythedude said:
Hi all, long time reader/lurker, but finally took the plunge on one of the Korean G3 phones and ran into this...
Quick question for the people who have the F400S on AT&T: Do you guys get LTE Data on your G3's? Mine just came today, and I get great service (surprised I got LTE, was originally just planning on 3G usage) but whenever I access any site that isn't att.com/esupport or att.com/biztech, I get the redirect in the image.
Message says: "We're sorry, but you are attempting this transaction during a restricted time period set by your wireless account owner."
View attachment 2793796
I have no weird account restrictions, and I've got a support ticket in AT&T (should hear back by the 16th), but was hoping to get some advice if any other AT&T F400S G3 owners are getting similar messages.
I'll post back with what AT&T tells me on whats going on.
But as a side note... This phone is awesome! The screen is one of those things you just gotta see. Resolving pixels is difficult to my eyes, and I haven't done a side-by-side with a 1080p phone yet.
Click to expand...
Click to collapse
Did you try a different browser? Also does it happen on all sites?

Hi again
Thank you so much for your questions/replies!
mrfriday2010- Yes, I have a 10GB Data/unlimited texts and minutes. LTE coverage where I am at was spotty (we got it on one of their later rollouts). I am guessing I am accessing the AWS bands that would have supported the AT&T/T-Mobile deal... but that fell through.
daraj- Also Yes, the issue occurred on the default browser and chrome.

mikeythedude said:
Hi again
Thank you so much for your questions/replies!
mrfriday2010- Yes, I have a 10GB Data/unlimited texts and minutes. LTE coverage where I am at was spotty (we got it on one of their later rollouts). I am guessing I am accessing the AWS bands that would have supported the AT&T/T-Mobile deal... but that fell through.
daraj- Also Yes, the issue occurred on the default browser and chrome.
Click to expand...
Click to collapse
I know you have a 400s, I have a 400L and a LG Gpro2 "S" both of them get LTE voice and Data, some things to think about
do you have correct LTE sim card?
I have had the same issue and I fix it by turning off wifi then back on and it fixes it
for whatever reason the phone seems to have issue going from wifi to data, my GS5 does the same thing

alwayslearning said:
I know you have a 400s, I have a 400L and a LG Gpro2 "S" both of them get LTE voice and Data, some things to think about
do you have correct LTE sim card?
I have had the same issue and I fix it by turning off wifi then back on and it fixes it
for whatever reason the phone seems to have issue going from wifi to data, my GS5 does the same thing
Click to expand...
Click to collapse
Everything is all good on my F400S now . After AT&T updated my IMEI to match the new device, all is up and running (and also after about 6 hours of letting that update take effect in their systems).
Just weird though, its the first time I have had to do that. Back before the days of LTE, I was able to access 3G from my SIM without having to update IMEI info.
Thanks for your input though .
Also something I noticed about my F400S -- I thought it was interesting that underneath the back cover, towards the top of the phone, it shows F400 S/L. The phone is the S version (SK Telecom), but I am assuming the L version seems to work alright on AT&T as well maybe?

mikeythedude said:
Everything is all good on my F400S now . After AT&T updated my IMEI to match the new device, all is up and running (and also after about 6 hours of letting that update take effect in their systems).
Just weird though, its the first time I have had to do that. Back before the days of LTE, I was able to access 3G from my SIM without having to update IMEI info.
Thanks for your input though .
Also something I noticed about my F400S -- I thought it was interesting that underneath the back cover, towards the top of the phone, it shows F400 S/L. The phone is the S version (SK Telecom), but I am assuming the L version seems to work alright on AT&T as well maybe?
Click to expand...
Click to collapse
mine does too inside at the top, it says S/L, my box says L and my phone - under phone info says L I have found out that L an S have the same bands. My L works fine on LTE for AT&T but I never called them or changed my IMEI number.

alwayslearning said:
mine does too inside at the top, it says S/L, my box says L and my phone - under phone info says L I have found out that L an S have the same bands. My L works fine on LTE for AT&T but I never called them or changed my IMEI number.
Click to expand...
Click to collapse
I did go contract-free recently... maybe AT&T doesn't like my money haha

Where are you guys purchasing you G3 from? Amazon or 28mobile?

I picked mine up on eBay. Got it in about a week from order date.

For those of you who got it working on AT&T: Did you just pop your SIM in and go, or did you have to manually create an APN?
I have an L model on the way and I was under the impression that I'd have to manually create an AT&T LTE APN in order for it to work properly. I'm currently on an LTE plan and using an LG G2. I swap sims all the time with no issue.

greyhulk said:
For those of you who got it working on AT&T: Did you just pop your SIM in and go, or did you have to manually create an APN?
I have an L model on the way and I was under the impression that I'd have to manually create an AT&T LTE APN in order for it to work properly. I'm currently on an LTE plan and using an LG G2. I swap sims all the time with no issue.
Click to expand...
Click to collapse
Pop in a sim and go, atleast for me it worked like that.

Pilz said:
Pop in a sim and go, atleast for me it worked like that.
Click to expand...
Click to collapse
What model do you have? One of the reviewers were saying that worked for the S model, but not the L or K. That on the L and K model, you would have to create the APN manually.

greyhulk said:
What model do you have? One of the reviewers were saying that worked for the S model, but not the L or K. That on the L and K model, you would have to create the APN manually.
Click to expand...
Click to collapse
I have the F400S and I had 0 issues getting it to work with ATT. My wife's ATT S5 had more issues and that's a carrier phone.

Pilz said:
I have the F400S and I had 0 issues getting it to work with ATT. My wife's ATT S5 had more issues and that's a carrier phone.
Click to expand...
Click to collapse
Ah, yeah. See, the bloggers were saying that the S works out of the box, but the L and K have to have APNs created manually before they will hit AT&T LTE. I guess I'll find out in a few days.

greyhulk said:
Ah, yeah. See, the bloggers were saying that the S works out of the box, but the L and K have to have APNs created manually before they will hit AT&T LTE. I guess I'll find out in a few days.
Click to expand...
Click to collapse
Best of luck, it shouldn't be that hard to set up if you need to do it manually.

Pilz said:
Best of luck, it shouldn't be that hard to set up if you need to do it manually.
Click to expand...
Click to collapse
Nah, I do it all the time. I was just curious if that was the experience other L/K users were having. It has been confirmed that all three models work on AT&T's LTE, so I'm not worried.

Switching SIMs for Japan use

What's up guys? So I have the HTC 10 US unlocked model on AT&T and all works well, however, I just moved to Japan for 2 years and I go to start an account with DoCoMo and they won't let me which sucks, cause my att sim uses DoCoMo towers when roaming and I have all my bars and LTE. Anyway, I was forced to go with "KDDI au" and buy an iPhone on a 2 tera contract which sucks cause iPhones suck! Anyway, when I put my att sim into my iPhone, it connects to DoCoMo and goes into roaming. Works fine, but when I put my KDDI au sim into my HTC 10, it says no service available and won't work.
In settings, if I look at APN for KDDI, it seems none of them are configured automatically. Anyway, I would really like to get this sim to work on my HTC 10 and need some help doing that. I know this phone supports most of the bands.
PS. I hated iPhone 6 years ago with the 3g, and still hate it. Lol

I believe I just read that the carrier only accepts approved phones on its network, and I know they sell the HTC 10 cause I saw it for sale there. What if I changed the CID and MID to the international version? How would I go about doing that?

Quadrider10 said:
I believe I just read that the carrier only accepts approved phones on its network, and I know they sell the HTC 10 cause I saw it for sale there. What if I changed the CID and MID to the international version? How would I go about doing that?
Click to expand...
Click to collapse
Anyhow hTc 10 Japan is a different hardware...
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Sent from quite brutal hTc 10 ..

So it's not possible to get my au sim to work on it at all? I've changed cid and mid but got nothing.

I've contacted HTC and they said that the HTC 10 is fully compatible with the KDDI au service and putting the sim in should just be fine. Obviously it's not and I've told them that it does not work. They said that the sim card may be locked. How do I go about unlocking my sim to work in this phone?

Quadrider10 said:
I've contacted HTC and they said that the HTC 10 is fully compatible with the KDDI au service and putting the sim in should just be fine. Obviously it's not and I've told them that it does not work. They said that the sim card may be locked. How do I go about unlocking my sim to work in this phone?
Click to expand...
Click to collapse
Usually it will tell you if it is locked. I suggest going to the KDDI carrier store and speaking with them.
I was in Europe and had to talk with them to get the sim fully activated.

coobot said:
Usually it will tell you if it is locked. I suggest going to the KDDI carrier store and speaking with them.
I was in Europe and had to talk with them to get the sim fully activated.
Click to expand...
Click to collapse
i just dont fully understand what is exactly going on here or how/what to do to fix it. it should just work. i dont get any messages when inserting the sim. just tells em to restart and then nothing happens. ill have to go one day and figure it all out i guess.

Quadrider10 said:
i just dont fully understand what is exactly going on here or how/what to do to fix it. it should just work. i dont get any messages when inserting the sim. just tells em to restart and then nothing happens. ill have to go one day and figure it all out i guess.
Click to expand...
Click to collapse
Have you spoken with the carrier at all about trying to activate it for you, or perhaps if you can get to a store and get a new SIM card.
For whatever reason my SIM from my M9 wouldn't work with my 10, it just wouldn't activate, Verizon (I know US) couldn't get it, I inserted a new SIM and it activated as soon as I inserted it.
Not sure if this is of any help, but hope it is and the best of luck. :good:

Just spoke with them. SIM card is not locked. I've tried 3 SIM cards on it all with au, so I think it's some settings or something that has to be changed. Or I have to fully convert my 10 to international. It's currently on latest US unlocked firmware but with superCID and international MID

ok, so i flashed the international version of leedroid rom and still no success however, when i check out APN list, i see KDDI au. when itry and connect to it, it says that my sim card does not allow me to connect to this network. what now? im gonna try and run the international RUU so it gets the radios and such, but idk what to do.

Quadrider10 said:
ok, so i flashed the international version of leedroid rom and still no success however, when i check out APN list, i see KDDI au. when itry and connect to it, it says that my sim card does not allow me to connect to this network. what now? im gonna try and run the international RUU so it gets the radios and such, but idk what to do.
Click to expand...
Click to collapse
suggestion would be a store visit and they could check it out... but then you did say you tried other sims and still same error...
store would be the best for you it seems as of now

SacredDeviL666 said:
suggestion would be a store visit and they could check it out... but then you did say you tried other sims and still same error...
store would be the best for you it seems as of now
Click to expand...
Click to collapse
Yup. I've been to the store as well. They didn't do anything more than I did. I think when o fully convert to international I'll bring it again.

well, i fully converted my phone over to WWE International version. changed CID to 11111111 and MID to the international one, ran the RUU inserted my SIM and nothing same as before. so im guessing that it is just incompatible. what else could it be?

Quadrider10 said:
well, i fully converted my phone over to WWE International version. changed CID to 11111111 and MID to the international one, ran the RUU inserted my SIM and nothing same as before. so im guessing that it is just incompatible. what else could it be?
Click to expand...
Click to collapse
Try entering in *#*#4636#*#* in the phone and messing with the radios and network types in phone information.

Japanese phones are absolutely not "international" phones in either hardware or software, so you've been going down the wrong track, I bet.
Somebody over here also had trouble getting service to their non-Japanese HTC 10 and gave up.

I've tried 3 SIM cards from one carrier and 1 from SoftBank. SoftBank cell service worked but data did not.

As far as APN for KDDI au, I can't seem to find ones that work.

Ok I've tried playing with settings in the TEST app by punching in those numbers and symbols into the dialiar, but still can't get it to connect.

anyone have an idea how to get this working? i just dont understand.

Help switching to AT&T - was working now its not

I recently moved and there is no sprint service at my new house. I am trying to switch 3 numbers from sprint to at&t. I full purchased my sprint note 4 two years ago and my 2 year contract is up. I paid off all outstanding balances on my account. After talking to sprint they said the phone was too old to DSU and gave me my MSL, which I have read does me no good. They told me my phone would not work with att but I have read multiple people on here have been able to use the sprint note 4 on a GSM network such as att.
So I went to an att store and they put a activated att SIM in my phone. It made calls and had 3g data. I understand I will not get LTE on this phone from att. So then I ported my number over and got a new att SIM card, put it in and I had service and data - even though I had an "Invalid SIM card" message. att guy said this was normal. Ran 2 speed tests and got 0.15 down / 0.79 up and 0.30 down / 1.11 up. att guy said if I did a system update I might get better speeds. Didn't bother me though cause it was already better than sprints speeds in the area on LTE. I could get a web site to load in a few seconds instead of 1-2 minutes.
About 15-20 minutes later I did the same process on my moms phone a sprint galaxy s5 (this was the main number from the sprint account). We did the same test beforehand with an att SIM - both phone and 3g data worked. There was a problem at first and the guy said "it was added to the wrong band" but after he called someone and tried again he said it was fixed. After porting that number and inserting new att SIM it had no phone service or data. Also my note 4 that was working before has no phone service or data. When I try to make a call it gives me some message about connecting to a sprint operator to use a prepaid card or make a call with credit card. Also the S5 should be on the newest software update cause my mom installs it as soon as it pops onto her phone.
The att guy said it seemed like sprint re-locked these 2 phones and didn't know what to do because they were previously working on the att network. He suggested I call sprint which I did and after 3 different technicians and 45 minutes later they hung up up on me. The only question they asked me was for my DEC #. I tried calling back and told them I was hung up on, they put me on with another technician and after 20 minutes on hold they hung up again. I am going to keep trying to get someone at sprint to help fix this but it doesn't seem like I can get anyone competent to help me.
The att guy was trying his best to help, even driving to another location to pick up 2 temporary phones for tonight 45 minutes after he was supposed to close. We got our numbers put on the temp phones for the night and finally the att guy was able to go home 90 minutes after the store was supposed to close.
I was planning on trying out some new roms on my note 4, which is currently stock (I've never got a popup to install new update and never did it manually). I haven't played around with any custom roms since my last phone 2 years ago so I'm pretty rusty although I have customized all my other phones for the last 4-5 years. I also plan to switch to a galaxy s8 when it comes out.
Is there anything I can do to my phone before I go back to att tomorrow? I just backed up my game apps with helium/carbon. I'm overly tired so before I mess up my phone I'm going to get some sleep and get a fresh start in the morning. Then I'm going to install twrp and do a full backup. I was also planning on following this thread https://forum.xda-developers.com/galaxy-s5/general/how-to-add-rf-lte-frequency-bands-to-t2886059 to add the att GSM bands. Will doing this https://forum.xda-developers.com/note-4-sprint/general/sprint-users-easy-downgrade-to-kitkat-t3471131 help at all?
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Any suggestions are greatly appreciated. Thank you in advance.

Ouch. Sounds like Sprint isn't doing you any favors and the phones won't work to capacity on AT&T.
If you're a directv customer or can switch, I think there's still incentives for trading those phones in for $650 per line ported with trade-in and getting one free phone on the unlimited plus or bundled directv plan. May take 2 or more billing cycles to apply and $150 per line credit has to be spent on account or in-store.
Can't promise offer still exists but I was considering it but wanted to wait until new phones were available and see what's available then. At the time I asked, the offer was scheduled to be available until August- I think. You may need to talk to AT&T some more. The current AT&T plus unlimited plan includes a $25/month voucher credit for AT&T paid TV services; won't pay a full but discount may help.
I'd seriously consider GSM phones if AT&T can make it affordable. You might also look at ZTE Axon mid-range phone price with flagship specs among others I think.
Edit: If nothing else, I think Galaxy Tools may be what you need to unlock those Sprint phones for domestic use.
Edit 2: You won't need that link you posted for Note 4; those screenshots appear to indicate you're already fully on KitKat. If galaxy tools agrees NK2 for bootloader, you're fully KitKat with lower security bootloader; maybe you know this but once you upgrade the bootloader, you can't downgrade it. If you were to Odin that tar, you'd actually be upgrading your bootloader and wouldn't be able to Odin NK2 stock tar again. Same would also apply to NIE and OB7 stock tars that are on the lower security bootloader.
Sent from my SM-N920P using Tapatalk

Yeah, sounds like sprint is shafting you from using their phones.
But you are correct, you can use this phone. I'm a GSM user with an unlocked sprint note 4 to. I use cricket, which is at&t. You just won't get lte, like you said. But you will get 4g-hspa+, but it'll only show 3g on screen.
As samep stated, don't update your phone yet. Stay on kit kat, and try to use the free tools available to unlock your phone. Like gt-tools.
If all else fails, all i can recommend is a paid service i used. Idoneapps.com. I can vouche for them.
Either way you get your phone unlocked, what i would do after, is install twrp, and do a full backup, especially your Efs. And keep it somewhere safe.
I attached files. If you don't know how to use, you might want to ask someone with better understanding than me.
G-Drive downloads:
Gt3.15
Gt3.18update

Question Verizon Carrier Lock

I Searched the forum but could not find an answer. I have been out of the ROM game for a few years. I know what I did was ill advised, please be merciful
I bought a Verizon Pixel 6 Pro off of Facebook. I knew to check that the IMEI was not on the stolen list and verified that it was paid off, but I get en error when I put my Visible Sim card in the phone. It says "Sim card isn't supported. Ask Verizon if this device can be unlocked."
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I called Verizon and the rep said that if I wait 60 days from the phone's original activation it should unlock automatically even though I don't have Verizon Service. The Rep said that I could use this device on Verizon Prepaid or regular service, but I have $5 months for referrals on Visible, that I would lose if I switched.
The Rep also said that you can request an unlock since the phone was paid off and IMEI was clear, but that I could not because in their system I was not the phone's owner. They could not tell me the date when the phone was activated because it would be a privacy issue.
I tried to work it out with the person I bought the phone from to get them to request the unlock, but got ghosted.
Questions:
1.) Does anyone know if it is true that my phone will unlock after 60 days without Verizon Service?
2.) If I put the phone on Verizon PrePaid service for 60 days, would that count as service and get it unlocked?
3.) If I activate on Verizon Prepaid or activate on no contract post paid will it take the last owner of the phone off of their "record" at Verizon so I can just request that the carrier lock be removed myself?
Thank you!
PS Once I get this figured out I will post what happened for anyone else that might run into this in the future.

As far as I was aware, all Verizon phones are carrier (erroneously called SIM) unlocked from the start. I've been away from Verizon for 5+ years, though, so that might've changed.
Note that just as has been said multiple times in multiple threads in this section (and every other possible phone section), that carrier unlock won't be the same as bootloader unlock, which will be impossible except by winning some kind of rare bootloader lottery, per se. (effectively never).
It's possible you don't want to unlock the bootloader since you only mention carrier unlocking, but I just wanted to head that part off just in case that's where you end up leading the conversation, so forgive me if I'm mistaken.
Hopefully, someone else with modern experience with Verizon can answer your two specific questions, however.

roirraW edor ehT said:
As far as I was aware, all Verizon phones are carrier (erroneously called SIM) unlocked from the start. I've been away from Verizon for 5+ years, though, so that might've changed.
Note that just as has been said multiple times in multiple threads in this section (and every other possible phone section), that carrier unlock won't be the same as bootloader unlock, which will be impossible except by winning some kind of rare bootloader lottery, per se. (effectively never).
It's possible you don't want to unlock the bootloader since you only mention carrier unlocking, but I just wanted to head that part off just in case that's where you end up leading the conversation, so forgive me if I'm mistaken.
Hopefully, someone else with modern experience with Verizon can answer your two specific questions, however.
Click to expand...
Click to collapse
Having ROM'ed lots of phones years ago, it was my first though to be able to change it by modifying the bootloader and/or firmware. I quickly ruled that out with the search feature before posting. (bummer)
I do appreciate you pointing this out to keep this thread on track. I witnessed some of the other disasters in my searching.

Yeah it’s true Verizon locks their phone for 60 days to their network and then unlocks it automatically. I’m not exactly sure if the device has to be continuously active though to be unlocked but I know that it had to be activated and used on their network to start the timer.
What you can try doing is to use online unlock services like drsim and try to get in unlocked with imei number. It’s not free but it might be worth it if you don’t wanna wait.

Is the 60 day unlock based on network checks? Or is it something really stupid like based on the system DATE? Might be worth trying to set the clock ahead and see if that fixes it.

96carboard said:
Is the 60 day unlock based on network checks? Or is it something really stupid like based on the system DATE? Might be worth trying to set the clock ahead and see if that fixes it.
Click to expand...
Click to collapse
I'm not sure if its based on network checks or something else. I did try to set the date ahead (2 months and a few days out) and it gave me the same message with the Visible sim card.

daniel_tychanow said:
Yeah it’s true Verizon locks their phone for 60 days to their network and then unlocks it automatically. I’m not exactly sure if the device has to be continuously active though to be unlocked but I know that it had to be activated and used on their network to start the timer.
What you can try doing is to use online unlock services like drsim and try to get in unlocked with imei number. It’s not free but it might be worth it if you don’t wanna wait.
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Click to collapse
Thanks for the suggestion. I did try a couple unlock services, and they say they can't do it when I enter my info.

so what happened here i have the same issue but i got it from google and they mistakenly sent me the Verizon model
in my case the phone is new

billycar11 said:
so what happened here i have the same issue but i got it from google and they mistakenly sent me the Verizon model
in my case the phone is new
Click to expand...
Click to collapse
You don't want a Verizon version... return it and get what you meant to get.

dmarden said:
You don't want a Verizon version... return it and get what you meant to get.
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Click to collapse
Yeah it sucks about the locked bootloader and junk but google won't exchange it for me even though the order say unlocked and I have this.
Because it's past 15 days.
Anyway I had to call vzw like 50 time only to be told 49 times if I don't have an account we can't help you bye. It took 7 hours of calling.
I finally got them to give me a complementary esim to unlock it and now it's ok

billycar11 said:
Yeah it sucks about the locked bootloader and junk but google won't exchange it for me even though the order say unlocked and I have this.
Because it's past 15 days.
Anyway I had to call vzw like 50 time only to be told 49 times if I don't have an account we can't help you bye. It took 7 hours of calling.
I finally got them to give me a complementary esim to unlock it and now it's ok
Click to expand...
Click to collapse
That's ridiculous... they don't have a choice, 15 days or not unless you are not saying something relevant to the story.
If you ordered A and they shipped B... they have to fix it. Dispute the charge with your credit card company if needed.

trilandun said:
I Searched the forum but could not find an answer. I have been out of the ROM game for a few years. I know what I did was ill advised, please be merciful
I bought a Verizon Pixel 6 Pro off of Facebook. I knew to check that the IMEI was not on the stolen list and verified that it was paid off, but I get en error when I put my Visible Sim card in the phone. It says "Sim card isn't supported. Ask Verizon if this device can be unlocked."
View attachment 5539587
I called Verizon and the rep said that if I wait 60 days from the phone's original activation it should unlock automatically even though I don't have Verizon Service. The Rep said that I could use this device on Verizon Prepaid or regular service, but I have $5 months for referrals on Visible, that I would lose if I switched.
The Rep also said that you can request an unlock since the phone was paid off and IMEI was clear, but that I could not because in their system I was not the phone's owner. They could not tell me the date when the phone was activated because it would be a privacy issue.
I tried to work it out with the person I bought the phone from to get them to request the unlock, but got ghosted.
Questions:
1.) Does anyone know if it is true that my phone will unlock after 60 days without Verizon Service?
2.) If I put the phone on Verizon PrePaid service for 60 days, would that count as service and get it unlocked?
3.) If I activate on Verizon Prepaid or activate on no contract post paid will it take the last owner of the phone off of their "record" at Verizon so I can just request that the carrier lock be removed myself?
Thank you!
PS Once I get this figured out I will post what happened for anyone else that might run into this in the future.
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Click to collapse
Did you ever figure this out? I bought a used s22+, checked with 4 different Verizon reps and they said they phone is unlocked. But of course I cant use it on another network (have tried on MintMobile which is Tmobile now). It just says "this phone cant be activated on another network"

Question Anyone on Verizon have their Fold activated on esim?

Spent hours trying to get this done, what a pain in the @SS!
It thinks the IMEI2 is a physical sim!
They have to fix this crap.
Verizon's support is going down the tubes big time.

I didn't know there is Verizon Fold 4 eSim option? I preordered mine and it arrived last Monday. Activated it the same day. It comes with a new pSim, and I have to admit I am questioning the necessity of pSim if every new phone comes with one (physical sim) and I have no reason to take it out because I won't be changing plans or carriers in the foreseeable future. Why have one? Give me the option to buy a specific/no change/this-carrier-only-forever, and I can save a few bucks? Why the heck not! I am obviously aware of tract phones, or maybe I am not if that is where your question is going to lead.
Verizon - yes
New Fold 4 - yes
Activated - yes
eSim - no
interesting concept I didn't know existed.
The box came with the pokey tool specifically for sim removal. I haven't bothered to double confirm there is actually a sim in the tray that pops out. I trust them, it's there and we know the phone doesn't come with expandable micro sd ability so the tray better have a sim, or why have the tray?
If I were to pop the tray out just to look and that is the only reason for pulling it out, I have a chance of breaking something. Don't do that. That's what pilots do, and then I gotta fix it. LOL

The purpose of having esim is so you can put your primary number on it and have a physical sim slot free. This way if the phone is a work phone (or vice versa) you can have both lines on one device. Also, for traveling it comes in handy. Not sure about Samsung but I know with Apple you can actually have multiple lines registered to esim. Only two lines can be used simultaneously but (again) this comes in handy for travelers that may not have service with a particular carrier but another does, for example.
Carriers have rules too that governor the use of esim registration as well as sim lock. For example a Verizon phone on equipment payment plan (EIP) won't work on TMO on esim. At least not for the intial 60 day period from activation. Other carriers (ATT), for example won't lift the sim lock until the device is paid off.
This is why I always get unlocked devices. Always.

I have a question for you, are you getting 5g on your unlocked phone with Verizon? I got my phone on launch day from Samsung, unlocked and have not had 5g. It was working fine on my prior Note20 ultra...
Would this esim issue solve the problem?

DrunkFuX666 said:
I have a question for you, are you getting 5g on your unlocked phone with Verizon? I got my phone on launch day from Samsung, unlocked and have not had 5g. It was working fine on my prior Note20 ultra...
Would this esim issue solve the problem?
Click to expand...
Click to collapse
I got my fold 4 on verizon and 5g works. It's didn't work too good at first and then I chatted with customer service a couple of days ago and now I finally get the full speed like I used to. I guess they never activated it properly before.

I've had no problems with 5G.
Unlocked running big red V in Tampa Florida.

DrunkFuX666 said:
I have a question for you, are you getting 5g on your unlocked phone with Verizon? I got my phone on launch day from Samsung, unlocked and have not had 5g. It was working fine on my prior Note20 ultra...
Would this esim issue solve the problem?
Click to expand...
Click to collapse
I've had no problems with 5G.
Unlocked running big red V in Tampa Florida.

DrunkFuX666 said:
I have a question for you, are you getting 5g on your unlocked phone with Verizon? I got my phone on launch day from Samsung, unlocked and have not had 5g. It was working fine on my prior Note20 ultra...
Would this esim issue solve the problem?
Click to expand...
Click to collapse
Possibly although if it is activated you should be getting whatever services are available.
Interestingly enough, I have two VZW numbers on my Fold 4 currently. One on a physical "5G" SIM provided by VZW in the past month, and the other on esim. Both numbers are on accounts with the highest level plan.
I was in an area that barely got any signal and the number with the physical sim was bouncing between no service and one bar whereas the esim number never completely lost service. Signals for both were in the -120 to -130 dBm range so very, very weak.
It was interesting to see this, however.
I've had both lines on my iPhone 13 Pro Max the same way and often see similar results and the signals showing for each often show different number of bars as well.

gsingh22 said:
I got my fold 4 on verizon and 5g works. It's didn't work too good at first and then I chatted with customer service a couple of days ago and now I finally get the full speed like I used to. I guess they never activated it properly before.
Click to expand...
Click to collapse
The website is so painful to log into... I'll try to chat with someone... Not had the time to go to an office, although not sure if they may be better or worse than chat...

cpufrost said:
Possibly although if it is activated you should be getting whatever services are available.
Interestingly enough, I have two VZW numbers on my Fold 4 currently. One on a physical "5G" SIM provided by VZW in the past month, and the other on esim. Both numbers are on accounts with the highest level plan.
I was in an area that barely got any signal and the number with the physical sim was bouncing between no service and one bar whereas the esim number never completely lost service. Signals for both were in the -120 to -130 dBm range so very, very weak.
It was interesting to see this, however.
I've had both lines on my iPhone 13 Pro Max the same way and often see similar results and the signals showing for each often show different number of bars as well.
Click to expand...
Click to collapse
Can you post a screenshot with Verizon activated on esim? I was told it can't be done yet...

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cpufrost said:
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Much respect, what did you say to them? How did you do it. It's failed 3 times for me. And I would kill to have Verizon on esim so I can have aren't back to is annoying at times verizon variant or unlocked?

Mine is unlocked direct from Samsung.
I probably spent a total of 6 hours of my time to get this (finally) working over a period of about 1 week. Started with the website. It detected the IMEI as esim and 5G capable and compatible with VZW. Everything looked good but it would not activate at all! Tried a second time and got an error to contact support.
Did that via chat and got nowhere fast. They opened a ticket that they said could take up to a week to get resolved! I called a few more times during this period, transferred around to different people, etc. Still no luck.
The final time that worked was even though Verizon showed up as a carrier I still had no service. I was transferred to someone else that did more TS and finally asked me for the EID. After about 10 minutes, she came back and had me power off the phone. When it came back on I did see Verizon showing up along with my number. It took a few minutes and texts started coming through and I had voice and data!
It was a royal PIA. Perhaps everyone will benefit now that Apple is switching to esim ONLY as it will REQUIRE the carriers to get their S4iT together and make this process smoother. Because this was a total cluster-f!

cpufrost said:
Click to expand...
Click to collapse
I'm trying right now... Not looking too hot

cpufrost said:
Mine is unlocked direct from Samsung.
I probably spent a total of 6 hours of my time to get this (finally) working over a period of about 1 week. Started with the website. It detected the IMEI as esim and 5G capable and compatible with VZW. Everything looked good but it would not activate at all! Tried a second time and got an error to contact support.
Did that via chat and got nowhere fast. They opened a ticket that they said could take up to a week to get resolved! I called a few more times during this period, transferred around to different people, etc. Still no luck.
The final time that worked was even though Verizon showed up as a carrier I still had no service. I was transferred to someone else that did more TS and finally asked me for the EID. After about 10 minutes, she came back and had me power off the phone. When it came back on I did see Verizon showing up along with my number. It took a few minutes and texts started coming through and I had voice and data!
It was a royal PIA. Perhaps everyone will benefit now that Apple is switching to esim ONLY as it will REQUIRE the carriers to get their S4iT together and make this process smoother. Because this was a total cluster-f!
Click to expand...
Click to collapse
When I scan the cr is says my plans not setup and will not detect me

They need the IMEI 2 (esim) AND EID. Have no idea why they are having such a hard time with the newest Samsung phones! I was having the same issue initially.

What are the benefits of switching to esim? Besides having the sim slot available for an additional line or other carrier?

Not needing to carry two phones!

Anyone have an update regarding getting Verizon to activate your esim? They still won't activate mine, and I'm tired of carrying 2 phones (work and personal).

TechBSwift said:
Anyone have an update regarding getting Verizon to activate your esim? They still won't activate mine, and I'm tired of carrying 2 phones (work and personal).
Click to expand...
Click to collapse
Cpufrost seems to be the only one I've seen. I couldn't either