Help troubleshooting Sony X950G video and audio streaming problem - Philips, Sony, TCL Android TV

Hello,
Long story short, I have a Sony X950G with Android 9, and for some time, usually every day, randomly, when playing an stream the video and audio pauses on the TV.
I can browse back to the homescreen again, but the system will lose its navigation sound, and if I try to open another app, video won't play (eg, YouTube) or video will play breaking up and without sound (eg, CW app), and the system will feel under stress.
The only way to mitigate the problem is restarting the TV, but the next day will happen again.
I believe this not a networking problem, because I have 100mbps up/ 100mbps down, and it's a reliable connection.
Using the analiti app, the network ttl (round trip) was around 47, 55, 65, is this acceptable? Could this be an issue? I have an Xbox One, and I don't have this issues using streaming apps.
Anyone having a similar issue or ideas on how to fix the problem?
Thanks,

What application is this happening in, or is it on the OTA tuner?

Note10.1Dude said:
What application is this happening in, or is it on the OTA tuner?
Click to expand...
Click to collapse
Usually, this happens when I'm watching videos, such as The CW, NBC, Plex, Sony Media Player app, etc. However, yesterday for example, I got the issue as I finish installing the NBC app. Though, I couldn't say if it actually started as I tried to open the Google Play store.
When I sound went off, I was able to navigate, but it felt that the system was using a lot of resources, because moving around and starting apps took a long time.

Disable any/all apps that you don't use?
Factory reset would be next suggestion.

Related

[Q] Do you have problems with Google Music/other Music apps?

There are several threads now detailing a problem with playing music, mainly reported when using the Google Music app. To be more specific here are some examples:
When playing music and then multitasking, the phone crashes and requires a battery pull and reboot.
Another is when playing music and then turning the screen off, the music is jerky and stutters.
People have reported this happening with apps other than Google Music, so it would appear that this isn't a problem with the Music app, but either the phone or ICS.
I wanted to start a poll to gauge how many people have this problem and establish whether it's everyone or not.
Here are some links to what I'm referring to:
http://forum.xda-developers.com/showthread.php?t=1381413
http://forum.xda-developers.com/showthread.php?t=1380773
http://forum.xda-developers.com/showthread.php?t=1379600
http://code.google.com/p/android/issues/detail?id=22669
Your poll is a bit flawed. My experience so far is that these crashes are a bit more random than being attributed to any specific apps right now. I've experienced the crash, but long story short, I am not convinced it was related to the exact app that I was using at the time.
Well just because you have experienced an unrelated crash it doesn't mean my poll is flawed, just that you have a separate issue
People have spoken of this happening repeatedly when trying to use Music and multitask so I think it is definitely an issue of it's own. Usually it is said that the sound/screen goes corrupt and then requires a battery pull. Are you not referring to a random reboot or something?
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
WinAmp i found would often have slight cracks in the music (i.e. stop and start again quickly, almost like it was being disturbed/cpu high).
doubletwist is fine though, as is Music player
This is such a huge problem I can't believe more people haven't responded :S
I've had Google Music, Rhapsody, and Pandora all crash at one time or another.
str355 said:
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
Click to expand...
Click to collapse
increasing the buffer size in power amp fixes no.2
Sent from Mobile..
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
Google Music 4.0.1 (ICS stock) often crashes within a minute after I reboot the phone - without me actually using it.
Obviously it's trying to do something in the background on start-up and fails. Miserably.
Did not crash while I was using it so far, but I didn't run it for any lengths of time either. No problems with other apps crashing, just Music.
rayvioli said:
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
Click to expand...
Click to collapse
Yes I notice it too, it's very annoying especially since I payed so much for this phone and a good set of headphones just for my high bit-rate music to constantly stutter; hopefully google fixes this. I seem to only notice this on the stock music player, but I prefer to use it over others due to its integration with the lockscreen and notification pulldown bar, especially considering the nice visuals it now has.
my 2 cents:
i can recreate the crash consistently by doing the following:
1. reboot the phone and connect a pair of headphones
2. stream a song (i.e., a song that's not already saved to the phone) using google music
3. use the home button to leave the google music app and return to the homescreen
4. while the song is playing, try to increase or decrease the volume of the music with the volume buttons and then almost immediately the phone reboots automatically.
i haven't been able to recreate the issue once with the headphones disconnected. also, the issue doesn't seem to occur if you connect the headphones after you start playing the music. i need to test that theory some more though.
I noticed this right away when I got my phone (launch day)
Since I constantly stream music from google music, I noticed pops and weird noises all the time. Very weird and SUPER annoying
The stock music app is not able to find my music at all. I use PowerAMP now and that works fine.
Music also crashes when not actively in use at all. When I open a lot of apps, i.e. multi-task a lot, Music often just force closes after a while.
I'm using PowerAmp now to listen to music stored in either .flac or the highest quality .mp3 files lame could produce. Some are 320kbps cbr others are vbr. In PowerAmp I set the process to the highest priority possible but left the buffer on auto.
I have never had any reboots or studering when locking the screen and I've been listening to music for over 3 hours now while doing some home work. Just to test it I put on one of my flac files and quickly locked and unlocked the screen. The phone took it like and champ with no studers at all.
No problems with music apps crashing, or needing to pull the battery. The only issue I have is with music or podcasts played through the native music player or Google Listen stopping at random intervals. Happens using wired speaker/headphones or bluetooth audio.
Frustrating, but not a dealbreaker yet.
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
kptkill said:
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
Click to expand...
Click to collapse
It seems they don't give a ****, unfortunately. Just have to live with it..
WinAMP - today while playing an album with the screen off paused (twice). I had to turn on the display, and hit the play button to continue. There was a bit of a lag (I got the FC screen, but when i hit wait the app returned a few seconds later)

Chromecast Icon Disappearing???? !!!

Hello everyone
To whom it may concern:
My name is Jé and I am having issues with this Chromecast. I was able to successfully set it up and begin streaming videos successfully via YouTube and Google Play Video( I rented a movie to try it out). I do not recall if this issue occurred on the YouTube video but upon casting a video from my T-Mobile Galaxy Note 3 to my T.V it plays just fine, as with YouTube I was able to hit my home screen and send texts, etc and the Cast window still be in my notifications panel.
Well I got a phone call and went to answer it and the Chromecast window disappeared . I tried going into Google Play and even the Chromecast application and got nothing….I even restarted my phone and the movie was still PLAYING!...o and I was OFF Wi-Fi! My device said Wi-Fi was on but my data was coming from 4G LTE!
Again the movie still played with no hiccups or nothing even when I restarted my cellphone and played just fine when I accepted the phone call.
I had to unplug it from the back of my T.V, re connect it, and then go back into it works just fine I scrub to where I was and again after a short while the cast icon disappears but the movie is still playing and the phone drops from Wi-Fi. I even turned Wi-Fi off this time and it still played just fine! This is weird! I put a call into Google but to no avail.
I was wondering if anyone else experienced this issue. Why does the icon go away? How was it even working with me being off Wi-Fi ?
bipoler said:
I was wondering if anyone else experienced this issue. Why does the icon go away? How was it even working with me being off Wi-Fi ?
Click to expand...
Click to collapse
You have to be using WiFi to see and control Chromecast. After it starts playing a selection it is NOT using your phone any more.
You are not streaming from your phone to Chromecast. Once you send the program you want to view to YouTube, Google Movie etc... the Chromecast gets the URL for the item and then plays the item using its own connection to the network the WiFi you set up for it.
You can turn off your phone and it will not have any effect on what is playing since it is not using your phone to play the item.
When you got a call, your WiFi on you Phone must have been turned off, but the Chromecast is playing the movie on its own and doesn't need you phone).
To talk back to the Chromecast from your phone you have to have WiFi turned back on, and then send another program to the Chromecast.
You might look into a beta app called RemoteCast https://play.google.com/store/apps/details?id=com.benlc.camcast
This will allow you to control Chromecast when it is playing something even if the phone didn't start the playing.
Google responded
krelvinaz said:
You have to be using WiFi to see and control Chromecast. After it starts playing a selection it is NOT using your phone any more.
You are not streaming from your phone to Chromecast. Once you send the program you want to view to YouTube, Google Movie etc... the Chromecast gets the URL for the item and then plays the item using its own connection to the network the WiFi you set up for it.
You can turn off your phone and it will not have any effect on what is playing since it is not using your phone to play the item.
When you got a call, your WiFi on you Phone must have been turned off, but the Chromecast is playing the movie on its own and doesn't need you phone).
To talk back to the Chromecast from your phone you have to have WiFi turned back on, and then send another program to the Chromecast.
You might look into a beta app called RemoteCast https://play.google.com/store/apps/details?id=com.benlc.camcast
This will allow you to control Chromecast when it is playing something even if the phone didn't start the playing.
Click to expand...
Click to collapse
Googles support team just wrote me back saying this, I will try this the next time I cast from my device :
Hello,
Thank you for contacting Google. It was my pleasure speaking with you about your Chromecast device. With the issues that happened while watching the movie on Google Play, I have a quick question. Do you have battery saving mode on your phone? If so, please disable the battery saving mode.
The Battery Saver feature can be found under Apps > Settings > General Tab > Battery

Unwanted music plays automatically on bluetooth audio connection

Hi folks,
New D851 running 20G stock (but rooted).
I paired it with my car (late model Toyota) and as soon as it connects every time I get in and start the car, it starts playing music. Something about LG Life is Good themes. They are in the default Music app.
I don't use my phone to play music, and had never opened the music app before this started. I use the paired audio for streaming apps (This American Life, in the current situation). Anyway, I manually stopped the music and got my TAL streaming. As I was driving along, I got a text message. The car read me the text message (my son found his homework, yea), then reconnected the audio player, and started playing the MUSIC again, not my This American Life.
It has done this repeatedly, even after a reboot.
My prior phone (running stock android 5.1.1) didn't have this problem... it would pick up in whatever app it left off, and wouldn't START playing something if nothing was running already.
How do I stop this aberrant behavior?
FWIW, I deleted all those stock LG songs and the problem "went away" but I'm sure if I put other music in there it will start up again with automatic play.
I haven't tweaked anything in the phone to cause this, and it's the stock ROM, so someone else has got to have seen it... Anybody?
Frankenscript said:
FWIW, I deleted all those stock LG songs and the problem "went away" but I'm sure if I put other music in there it will start up again with automatic play.
I haven't tweaked anything in the phone to cause this, and it's the stock ROM, so someone else has got to have seen it... Anybody?
Click to expand...
Click to collapse
What folder was the music in that you deleted? I have a major issue with bluetooth pairing with my 16 Honda Accord. Bluetooth has stopped occurs over and over when phone and car are trying to connect to eachother. Seems to connect then phone bluetooth drops. Only time it seems to work is when the music app starts automatically. That on happens once in a while, maybe twice in the week that I have had the car. It's really frustrating, but think it has something to do with the automatic start of music.
officialsavage said:
What folder was the music in that you deleted? I have a major issue with bluetooth pairing with my 16 Honda Accord. Bluetooth has stopped occurs over and over when phone and car are trying to connect to eachother. Seems to connect then phone bluetooth drops. Only time it seems to work is when the music app starts automatically. That on happens once in a while, maybe twice in the week that I have had the car. It's really frustrating, but think it has something to do with the automatic start of music.
Click to expand...
Click to collapse
I believe the music I deleted was simply in the "music" folder ... it was the stock music LG puts there as part of the stock ROM. I don't store music on the phone; my Bluetooth pairing is for phone and streaming various radio shows, so I never put any music into that folder. I'm quite certain if I put my own music there, it would auto-play as well.
I usually leave Bluetooth on (on the phone) all the time, and when I turn on my 2015 Toyota, the phone and audio player (or whatever it's called) pair as soon as the car is finished booting up. (that sounds weird, describing a car as booting). If my car is in Bluetooth audio mode (instead of FM radio for example), nothing much happens now that I've deleted those song. I simply go into my streaming app, start it, and it works.
What I have found, is that that if I get a text while I'm driving and streaming something, if I press the button on the car dash to read the text to me (in the car's soothing feminine voice), after it's done reading it aloud, I have to mess with stuff to get the streaming to pick up again, which sort of defeats the purpose of "hands free." So I pull over, mess around, and get back on the road.
It's possible that the car's defaults are conflicting with the phone's defaults, in a way my prior phone/rom didn't trip over. I will try to sort it out, and report back here.
Would you be willing to start a thread over in the LG G3 main forum (not this T-Mobile one)? I hesitate to cross-post, but maybe a wider audience would help us. I doubt this is a T-mo specific problem.
Frankenscript said:
I believe the music I deleted was simply in the "music" folder ... it was the stock music LG puts there as part of the stock ROM. I don't store music on the phone; my Bluetooth pairing is for phone and streaming various radio shows, so I never put any music into that folder. I'm quite certain if I put my own music there, it would auto-play as well.
I usually leave Bluetooth on (on the phone) all the time, and when I turn on my 2015 Toyota, the phone and audio player (or whatever it's called) pair as soon as the car is finished booting up. (that sounds weird, describing a car as booting). If my car is in Bluetooth audio mode (instead of FM radio for example), nothing much happens now that I've deleted those song. I simply go into my streaming app, start it, and it works.
What I have found, is that that if I get a text while I'm driving and streaming something, if I press the button on the car dash to read the text to me (in the car's soothing feminine voice), after it's done reading it aloud, I have to mess with stuff to get the streaming to pick up again, which sort of defeats the purpose of "hands free." So I pull over, mess around, and get back on the road.
It's possible that the car's defaults are conflicting with the phone's defaults, in a way my prior phone/rom didn't trip over. I will try to sort it out, and report back here.
Would you be willing to start a thread over in the LG G3 main forum (not this T-Mobile one)? I hesitate to cross-post, but maybe a wider audience would help us. I doubt this is a T-mo specific problem.
Click to expand...
Click to collapse
Downgraded from lollipop to kit kat and bluetooth is no longer dropping. However I did have music start automatically playing as you posted here. I will follow the same steps you outlined to stop that from occurring.
i get it where if i've changed the battery(i use the free charger and extra battery) and get in the car, it'll play my ringtones i downloaded from zedge, unless i've started/paused the music before hand...one thing that's irritating to me is that it'll start track that was playing when i got out of the car over when i get back into the car...so if i'm making a bunch of little trips, i hear the same song, over and over and over and over again, unless i skip to the next track each time

Why can't this phone stream video through DLNA without cutting off the stream?

Is anyone else able to stream movies from this phone to their DLNA devices (my case I use either Panasonic smart TV or Xbox One to stream to)? I've tried AllConnect and BubbleUPnP (and lesser know ones from google play) and they all drop connection between 5 - 15 minutes into the stream. I've tried turning off battery optimisation on the apps but it made no difference, nor did a reset. On occasion the phone even soft reboots whilst streaming.
Never had this problem on my android tablet or other phones. Any ideas?
I'm on the latest stock android nougat, unrooted. Never got to see if it worked on MM.
Hi guys, could anyone help me out with this?
Had a bit of a breakthrough with it today... the phone streams video perfectly without cutting off after 5/10mins if I set the phone to 'stay awake while charging' in developer options and leave it plugged in. I assume by activating that setting there are processes being overridden and prevented from occurring that cut the video stream off in normal use.
Perhaps some system process related to doze/battery optimization?

Adaptive Battery Killing Chromecast Connection?

I keep having regular Chromecast issues since upgrading to Android Pie. What it does is if I'm connected, playing audio to any of my Google Homes or even the Chromecast on my TV, is it will become disconnected. For example this morning I was trying to play a podcast from Pocketcasts to my Google Home in my kitchen and it had trouble connecting at first and then kept disconnecting. It would continue to play on the Google Home but when looked at my phone it shows it stopped playing, was now out of sync and I could no longer control it (pause/play). I did a second fresh install of Pie but still having the same issues. Someone told me it was the battery monitoring stopping stuff in the background and killing my Chromecast connection. I turned off adaptive battery and it seems better. Is there just a way to tell it not to close certain apps?
I cast Hulu and MLB at Bat to ChromeCast Ultra / TV, and Play Music to two Home Max & three Mini many hours of the day with few issues. I very rarely get errors from Hulu, but it is there servers giving Hulu error codes.
acheney1990 said:
I keep having regular Chromecast issues since upgrading to Android Pie. What it does is if I'm connected, playing audio to any of my Google Homes or even the Chromecast on my TV, is it will become disconnected. For example this morning I was trying to play a podcast from Pocketcasts to my Google Home in my kitchen and it had trouble connecting at first and then kept disconnecting. It would continue to play on the Google Home but when looked at my phone it shows it stopped playing, was now out of sync and I could no longer control it (pause/play). I did a second fresh install of Pie but still having the same issues. Someone told me it was the battery monitoring stopping stuff in the background and killing my Chromecast connection. I turned off adaptive battery and it seems better. Is there just a way to tell it not to close certain apps?
Click to expand...
Click to collapse
You may want to leave adaptive battery on and try to exclude your audio player from battery optimization.
madscribblerz said:
You may want to leave adaptive battery on and try to exclude your audio player from battery optimization.
Click to expand...
Click to collapse
I know how to do that for an app but is there a way to stop it from stopping Chromecast itself from being "optimized". Because I think it's still stopping the Chromecast connection even if I stop it for try specific app.
acheney1990 said:
I know how to do that for an app but is there a way to stop it from stopping Chromecast itself from being "optimized". Because I think it's still stopping the Chromecast connection even if I stop it for try specific app.
Click to expand...
Click to collapse
Go to settings/type in battery optimization on the top search bar. Look for the app you want to un-optimize, and turn it off :good:
acheney1990 said:
I know how to do that for an app but is there a way to stop it from stopping Chromecast itself from being "optimized". Because I think it's still stopping the Chromecast connection even if I stop it for try specific app.
Click to expand...
Click to collapse
AFAIK there is no 'chromecast' application per se. Your phone tells the Chromecast where to get the stream, then the Chromecast and the source are directly connected. Sometimes the initiating app gets shut down and when you relaunch it there is a reconnection to the Chromecast to get stream state, but if you reboot your phone the Chromecast won't stop playing.
madscribblerz said:
AFAIK there is no 'chromecast' application per se. Your phone tells the Chromecast where to get the stream, then the Chromecast and the source are directly connected. Sometimes the initiating app gets shut down and when you relaunch it there is a reconnection to the Chromecast to get stream state, but if you reboot your phone the Chromecast won't stop playing.
Click to expand...
Click to collapse
Ok. I think I'll just keep adaptive battery off for now because it's been messing up a ton of my apps. I cast numerous audio and video apps. Too bad. But thanks for the help. Hopefully it works. ?
acheney1990 said:
Ok. I think I'll just keep adaptive battery off for now because it's been messing up a ton of my apps. I cast numerous audio and video apps. Too bad. But thanks for the help. Hopefully it works. ?
Click to expand...
Click to collapse
Makes sense. What I said about the Chromecast isn't the case with all apps though, so if you're streaming Spotify or some other background media that isn't through Chromecast it might get shut down unless excepted.

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