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I wanted to start this thread as sort of an informative type of thread. I know there will be other people wondering the same thing. I haven't had t-mobile in years and only dealt with sprint Asurion insurance.
I have been offered t-mobile insurance and I'm not really sure if it would be worth getting it. There were three options given and I wanted to get some insight from some customers that have gone through the insurance in the past. I am leaning towards the middle one that I think was 4.79.
Is this a good insurance to have or should I get the higher priced one that extends the warranty to two years?
Are there any issues over the phone when trying to get a replacement due to software or hardware issues?
How are the refurbs that are sent as replacement?
Here are the two options
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
or
http://www.squaretrade.com/pages/and...g1#coveragePop
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
mziol said:
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
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Can you give some insight on what squaretrade is offering vs t-mobile?
mziol said:
I went with Squaretrade instead of Tmobile because of the deductible
Sent from my SGH-T989 using xda premium
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I went squaretrade too, with coupon code it was only $90 and covers 2 years and by then I will be on a completely diff phone anyway..
if they cover screen replacement or water damage, it's a decent protection, if you are ... accident prone like me
i used to take those insurance, when i was in school and couldn't afford a new device very often.
once i started getting better jobs, i stopped taking those, as i was switching from phone to phone before i can even crack the old phone
post moved to OP
AllGamer said:
if they cover screen replacement or water damage, it's a decent protection, if you are ... accident prone like me
i used to take those insurance, when i was in school and couldn't afford a new device very often.
once i started getting better jobs, i stopped taking those, as i was switching from phone to phone before i can even crack the old phone
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Yeah that's kinda where I'm at with it. I am very careful with my phones and usually go through phones pretty quick. I will feel much better about it once I get a case. I always feel like I'm going to drop this thing. I don't know if it's the weight or the slender build.
i just use the tmobil insurance u brick or wreck ur phone u take it into tmobil they replace it with a new one or refurbished one!
have you looked at the Best Buy insurance?
they are pretty fair and fool prof and it's affordable but the rates varies from phone to phone, so you might want to check in store
AllGamer said:
have you looked at the Best Buy insurance?
they are pretty fair and fool prof and it's affordable but the rates varies from phone to phone, so you might want to check in store
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I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
Jjday7 said:
I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
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Thats the thing i dont like the no loss of theft. but that deductible is killer. i wonder if there is a way to sweet talk them. and i do understand its a deterrent to prevent people from breaking there phone to get the updated hardware as they make revisions or lie and say they lost the phone so they can get a dev phone.
I had cell phone insiranve since it was 1.99 it just a fall. Back they send it ecpress overnght and u pay lile 130 dedu.(smart phone) it worth it
Sent from my SGH-T989 using XDA App
Baaed on the answers, I'm thinking that going the insurance route is the best option. This phone feels fragile so I'm going to cover my butt. I think the 4.79 insurance will do. Plus I can cancel at any time which makes It a better deal. I lobe this phone but I know from past experiences that I will probably keep it less than a year.
Jjday7 said:
Baaed on the answers, I'm thinking that going the insurance route is the best option. This phone feels fragile so I'm going to cover my butt. I think the 4.79 insurance will do. Plus I can cancel at any time which makes It a better deal. I lobe this phone but I know from past experiences that I will probably keep it less than a year.
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i got it as well. i would rather pay a little extra so im not always worried about the phone. better to have it and not need then to need and not have. replace the phone once and its payed for its self.
ive had/have premium asurion insurance thru tmobile. they cover 3 phones in a 12 month period. i know because ive lost 4 phones already and was left with no choice but to buy the sgs2 lol.
the deductible is what kills you. for any smart phone whether its damaged, lost or stolen, you have to pay 130.00 PERIOD and that includes free overnight shipping. if you order your new phone monday morning you will have it by tuesday afternoon. theres no sweet talking or getting yourself out of that deductible EVER. if your a clutz like me the insurance is worth it. 130 beats 500 any day.
asurion covers stolen, lost, theft, water damage, etc. i guess they dont really care what your excuse is for whatever happened to your phone because your getting ass raped with a deductible. either way i WOULD recommend them. its a small price to pay and believe if you ever do lose your phone you will be more than thankful that you had insurance on it
They are both worth it. DO NOT go with tie protection plan. They never keep up their end. It's pointless and it's money down the drain. With T-Mobile insurance and warranty... you get a phone... you damage it... there is a deductible. If it's the phone itself, the warranty covers it. Better to pay the deductible then retail of the phone. The phones aren't getting cheaper. You have to think MSRP.
I've been selling phones for dealers and corp for 5+ years. Insurance is a double edged sword. Yes it costs more monthly, yes it adds up and yes there is a deductible. So it's a gamble. Is it worth it? Yes. Is it worth it if nothing goes wrong with the phone? No. But that's the gamble.
Warranty... Personally I'll pass. I don't keep phones past the first year. The phone is covered by manufacturer warranty and I believe the carrier will handle the swap for you. You're paying for the second year in contract for the warranty part... So you pay it the first year when it's covered anyway.
Insurance covers everything... then there is a deductible. Anything happens to the phone, you make a claim and get one the next day. Handled by Asurion.
If you add up the monthly charge for insurance alone + the deductible... you're looking at about $250. If nothing happens and you keep your phone, then you paid insurance for nothing. But that's just insurance... that's how insurance works. If you break it, lose it or get it wet within the first couple months... pay the deductible and get a new one... was insurance worth it? Yes.
Next year... let's say something happens... you've been paying on insurance, pay the deductible. Could you maybe have bought the phone from someone else and saved a little coin? Yes.
It's basically good to have insurance if something happens in the first few months. I recommend putting it on at first and maybe ween yourself off it. But some of you are like me...
Am I too cheap to pay for insurance? Yes.
Will I get insurance? Probably for the first couple months.
Do I have the phone for 6+ months? No.
If I don't have insurance, am I willing to drop $500+ on the latest phone? Sure. I guess I have to.
Jjday7 said:
I got my phone through wirefly so I don't know if Bestbuy would warranty a purchase that wasn't at their store.
I did notice that squaretrade doesn't cover loss or theft so that wouldn't be an option.
I am leaning toward the PHP insurance option through T-mobile. Anybody here ever had any issues with that particular type of insurance?
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Click to collapse
Hey, I got my daughter's Sidekick 4G through Wirefly and they offered some kind of insurance for like $70 up front or in monthly installments. And I do believe it covered accidents and theft. Check into it.
chrischoi said:
They are both worth it. DO NOT go with tie protection plan. They never keep up their end. It's pointless and it's money down the drain. With T-Mobile insurance and warranty... you get a phone... you damage it... there is a deductible. If it's the phone itself, the warranty covers it. Better to pay the deductible then retail of the phone. The phones aren't getting cheaper. You have to think MSRP.
I've been selling phones for dealers and corp for 5+ years. Insurance is a double edged sword. Yes it costs more monthly, yes it adds up and yes there is a deductible. So it's a gamble. Is it worth it? Yes. Is it worth it if nothing goes wrong with the phone? No. But that's the gamble.
Warranty... Personally I'll pass. I don't keep phones past the first year. The phone is covered by manufacturer warranty and I believe the carrier will handle the swap for you. You're paying for the second year in contract for the warranty part... So you pay it the first year when it's covered anyway.
Insurance covers everything... then there is a deductible. Anything happens to the phone, you make a claim and get one the next day. Handled by Asurion.
If you add up the monthly charge for insurance alone + the deductible... you're looking at about $250. If nothing happens and you keep your phone, then you paid insurance for nothing. But that's just insurance... that's how insurance works. If you break it, lose it or get it wet within the first couple months... pay the deductible and get a new one... was insurance worth it? Yes.
Next year... let's say something happens... you've been paying on insurance, pay the deductible. Could you maybe have bought the phone from someone else and saved a little coin? Yes.
It's basically good to have insurance if something happens in the first few months. I recommend putting it on at first and maybe ween yourself off it. But some of you are like me...
Am I too cheap to pay for insurance? Yes.
Will I get insurance? Probably for the first couple months.
Do I have the phone for 6+ months? No.
If I don't have insurance, am I willing to drop $500+ on the latest phone? Sure. I guess I have to.
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yea i see where you are coming from. just wish i was in a different industry where my phone would not be exposed to so many elements.
Get the bundle. Sure it may be $7/month, but the insurance and warranty cover phones that you buy in the future too. (Even second hand phones)
rr5678 said:
Get the bundle. Sure it may be $7/month, but the insurance and warranty cover phones that you buy in the future too. (Even second hand phones)
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where do i find this information
Are there advantages to getting the HTC LTE at Best Buy instead of Sprint?
Sent from my PC36100 using xda premium
I prefer Best Buy. The biggest reason for me is because with sprint you have to send in for the mail in rebate's while with Best Buy they are instant so you don't have to wait 6-8 weeks to get your money back. Also sometimes the prices are actually cheaper at Best Buy.
Also, the sales people at Sprint stores work on comission while those at BestBuy do not.....the sales people at Sprint are like used car salesmen. They will promise/say anythnig to get you to buy something so thety make money while those at Best Buy do not since tehy get paid the same regardless and thus are usually more honest.
Firehawk_1066 said:
I prefer Best Buy. The biggest reason for me is because with sprint you have to send in for the mail in rebate's while with Best Buy they are instant so you don't have to wait 6-8 weeks to get your money back. Also sometimes the prices are actually cheaper at Best Buy.
Also, the sales people at Sprint stores work on comission while those at BestBuy do not.....the sales people at Sprint are like used car salesmen. They will promise/say anythnig to get you to buy something so thety make money while those at Best Buy do not since tehy get paid the same regardless and thus are usually more honest.
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I agree 100% with this statement.
What about the return and replacement policies. Any opinions?
Sent from my PC36100 using xda premium
zaaye said:
What about the return and replacement policies. Any opinions?
Sent from my PC36100 using xda premium
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Doesn't matter. The first 30 days are covered from both places, if you have a problem in the first 30 days just bring it back and they should give you a new device. After the 30 days, you have the warranty good through one year, and you have to take it to a sprint repair center.
sitlet said:
Doesn't matter. The first 30 days are covered from both places, if you have a problem in the first 30 days just bring it back and they should give you a new device. After the 30 days, you have the warranty good through one year, and you have to take it to a sprint repair center.
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Didnt it change to 14-days?
zaaye said:
Are there advantages to getting the HTC LTE at Best Buy instead of Sprint?
Sent from my PC36100 using xda premium
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Very good question, and glad you asked actually.
Would probably respectfully say, Best Buy would be your best bet. You get the phone the same day as you do with Sprint, but the mail in rebate is already subtracted from the original retail price which is a +.
Hope we helped you come to a conclusion
If u r premier customer with Sprint u can have phone added to bill...
gotmypanicshoes said:
If u r premier customer with Sprint u can have phone added to bill...
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sprint premier no longer exists.....
ImaWinRAR said:
Didnt it change to 14-days?
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Yes and we can thank the communists at apple for that
Sent from my ADR6425LVW using xda premium
Best buy also offers the buy back program. I got it for free but I think it now runs like 30-40 bucks. Basically they take the full price of the phone before discounts and offer you a percentage back which varies depending on when u bring it back. I know after a year they give u 40%. So the evo was what 650-700 when I bought it I think. Well after a year they pay u 40% of that. It goes down a little after that but slowly. Just makes u be able to update every year still without the upgrade.
Much appreciated to all. Sounds like I'm going to best buy.
Sent from my PC36100 using xda premium
Mail in rebate??
So wait, the $199 pricetag is after a mail-in rebate through Sprint?? I was unaware of this. So you pay like $299 up front?
Does Best Buy have the May 7th pre-order also?
Oh... I think I have a $50 BB gift card! That may have made this decision easier. Haha.
So wait, the $199 pricetag is after a mail-in rebate through Sprint?? I was unaware of this. So you pay like $299 up front?
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Correct. Some stores/managers MAY wave the mail-in and give it to you instantly, but I doubt it.
And yes, BB will get the release the exact same day as sprint.
I choose best buy. They hook you up. I got my og EVO from there, and they threw in a case for 5.00$
Helped me setup my phone, and they made me feel right at home.
Sent from my PC36100 using xda premium
Believe it or not Radio shack is amazing to buy phones. they are so desperate on phone selling. a few of my friends work there and they always have amazing deals for phones either with discounted price or with free goodies.
so how much is that new evo LTE gonna cost retail? I'll have a crappy $150 rebate, but i'm not paying $650 for that phone. Is there around this at all? threaten to cancel?
which would be better then?
Firehawk_1066 said:
I prefer Best Buy. The biggest reason for me is because with sprint you have to send in for the mail in rebate's while with Best Buy they are instant so you don't have to wait 6-8 weeks to get your money back. Also sometimes the prices are actually cheaper at Best Buy.
Also, the sales people at Sprint stores work on comission while those at BestBuy do not.....the sales people at Sprint are like used car salesmen. They will promise/say anythnig to get you to buy something so thety make money while those at Best Buy do not since tehy get paid the same regardless and thus are usually more honest.
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This and I prefer Best Buy's security protection plan over Sprint's. Had a lot of good luck and replacements with them on several phones.
alaman68 said:
so how much is that new evo LTE gonna cost retail? I'll have a crappy $150 rebate, but i'm not paying $650 for that phone. Is there around this at all? threaten to cancel?
which would be better then?
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I believe I heard $550 MSRP, but that seems pretty low actually.
You can do the buyout program. It's like $20 per month early; something like that.
Sent from my PC36100 using XDA
theres pros and cons to both. Sprint has more freedom to do things but Best buy can many times give you more out the door but yeah Radio shack is stepping up.
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
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I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
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Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
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Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
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thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
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The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
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sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
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They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
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I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
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I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Techngro said:
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
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that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
Is 99 for a two year insurance plan?
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
Pikezer1337 said:
Is 99 for a two year insurance plan?
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Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
asaqwert said:
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
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I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
thinkjoey said:
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
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Ok, thanks for the info. I think I might go with them.
Techngro said:
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
Ok, thanks for the info. I think I might go with them.
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The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
Pikezer1337 said:
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
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Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
Techngro said:
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
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Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
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for as many sales as Negri gets...i doubt there would be a big issue with their extended warranty
I'm also hoping for a coupon before the 30 days are passed. You can also request a prorated refund if you don't have the phone anymore within the 2 years.
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
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Don't think it's an option in private sales. Otherwise we'd see it more in certain forums like Craigslist ..But I could be wrong..
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Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
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Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
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I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
Techngro said:
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
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Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
Pikezer1337 said:
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
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Make sure you log into your account with them and then look at your MyPlans to make sure they say they have all they need.
Last year I sold my Samsung S1 watch back to Best Buy using their Insurance program, then I used that money to buy a Nintendo Switch. I didn't know I was able to do this, and it was the customer service rep who told me about this option. The device has to be able to turn on and somewhat function in order to take advantage of this feature of "insurance", was the only thing they told me was needed. Benefit? You can constantly keep updated with the latest tech with spending little extra money. You get back (at time of purchase, so if there is a price drop, it doesn't count towards/affect your return) the price of the insurance, device and any tax in the form of in-store credit. Making insurance kind of worth it, for that alone. I don't know how many people know of this trick but it's kind of a handy feature and if you're like me and need the best and newest tech as it comes out, then kind of makes that initial buy-in worth it. Also, don't forget to abuse their Amazon price matching feature, it's how I got the Tab S3 for $100 off and the keyboard for nearly 50% off.
Few things to note about amazon price matching: 1) Has to be shipped and sold by Amazon, 2) if you're buying the insurance for the product, the insurance pricing-tier will match what the original store price was. In the case of the Tab S3 they had it for $550, which pushes it up to the $150/2yr insurance price, where if it were at the $450 I was buying it for due to price-matching, it would have been about $100.
Some fun tips and tricks I thought I'd like to share with you guys. Especially those who want this tablet but are waiting for the 256GB version since Best Buy in Chicago seemed to have alluded to it being released at an unknown but later date. You can do just that. I don't know if that's how insurance works across the board, but I definitely know that's how Best Buy has it set up.
I am familiar with most best buy features ad tricks, but idea what you are talking about here? can you provide a link to this "insurance" with details?
sounds scammy and scummy to me and a way to raise insurance prices because of abuse. i don't think xda is the place for these types of posts either.
yourmumsbootloader said:
sounds scammy and scummy to me and a way to raise insurance prices because of abuse. i don't think xda is the place for these types of posts either.
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Says the newbie that joined today lol.
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yourmumsbootloader said:
sounds scammy and scummy to me and a way to raise insurance prices because of abuse. i don't think xda is the place for these types of posts either.
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If it's a legitimate service offered by Best Buy, WHY would it not be ok to discuss? As for taking advantage of BestBuy... oh please give me a break, every sale, every markup/down, their price match, their ADH insurance, hell their 99 dollar HDMI cables, are all there to scam their customers out of whatever dollars they can get. If you can turn one of these scams to your advantage and make them honor their blatant false and misleading advertising, MORE POWER TO YOU!!!
I get pretty much every thing from Best Buy making them honor their price match, and still am told regularly, "oh that's too cheap I won't honor that" even if it's from one of their "Key Online Competitors"
But still know nothing about any price guarantee insurance, unless the OP is talking about ADH insurance that gets "broken" when a new model comes out? People have been doing that for years, which is why best Buy almost never actually honors their ADH insurance.
yourmumsbootloader said:
sounds scammy and scummy to me and a way to raise insurance prices because of abuse. i don't think xda is the place for these types of posts either.
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It's not, it's a trade in feature. Also, I don't know how you'd abuse it. Since you have to re-buy the insurance. So if you buy this insurance plan let's make numbers up: 600 for a tablet, 100 for insurance, = 700, yet when you trade-in with their program you only get the 600 and tax back in store credit. So you're out the insurance money. Though, the Tab S5 comes out, you can buy it outright, most likely even though the Tab S4 is now going for 450. You can get the 660 (since tax by me is 10%) back to pay for the S5, and then pay the 100 for the insurance. That's how the program works, not a hugely gameable program, just a feature that people don't realise when they buy a two year plan at best buy. Hence me bringing it up.
https://www.bestbuy.com/usw/termsconditions/anonymous
There is the link it's their "Buy back feature" the device has to be running and in decent condition. You can't bring a broken tablet in and expect them to go along with it, or a tablet with a cracked screen either.
dcoke said:
It's not, it's a trade in feature. Also, I don't know how you'd abuse it. Since you have to re-buy the insurance. So if you buy this insurance plan let's make numbers up: 600 for a tablet, 100 for insurance, = 700, yet when you trade-in with their program you only get the 600 and tax back in store credit. So you're out the insurance money. Though, the Tab S5 comes out, you can buy it outright, most likely even though the Tab S4 is now going for 450. You can get the 660 (since tax by me is 10%) back to pay for the S5, and then pay the 100 for the insurance. That's how the program works, not a hugely gameable program, just a feature that people don't realise when they buy a two year plan at best buy. Hence me bringing it up.
https://www.bestbuy.com/usw/termsconditions/anonymous
There is the link it's their "Buy back feature" the device has to be running and in decent condition. You can't bring a broken tablet in and expect them to go along with it, or a tablet with a cracked screen either.
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obviously I'm looking at the wrong plan. Looking at the Buy Back plan, if you return in the first 6 months you get "up to" 50% of purchase price back. That's worthless especially if you're paying them for the plan on top. Any tablet or computer that less than 6 months old you can sell for well over 50% of purchase price.
gottahavit said:
obviously I'm looking at the wrong plan. Looking at the Buy Back plan, if you return in the first 6 months you get "up to" 50% of purchase price back. That's worthless especially if you're paying them for the plan on top. Any tablet or computer that less than 6 months old you can sell for well over 50% of purchase price.
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Yes, I've been told the same thing, and YES, it is up to each person how they feel about using or abusing the "warranty". First, it is pertaining to the Accidental Best Buy warranty that covers anything. It has been suggested quietly by a Best Buy employee that you could "accidentally" drop, sit on, crack screen, etc. shortly before the warranty period expires, and because of the Accidental warranty that covers everything you could trade in the device for credit of the value you paid for it. To me, it is definitely abusing the system if you intentionally break your device just to use the warranty.
Second, you are correct that it is not a trade-in for like value. The device has to be damaged just like any warranty claim. So, if you intentionally break the device, you are not taking advantage of the policy, you are abusing it.
Also, using the Amazon price-match isn't really a hack, since they give absolutely zero hassle on the price match. The only thing it has to say is "Fulfilled by Amazon". It doesn't have to be sold by them, as long as the seller stocks the item in an Amazon Warehouse and Amazon fulfills it.
NoFaQ said:
Yes, I've been told the same thing, and YES, it is up to each person how they feel about using or abusing the "warranty". First, it is pertaining to the Accidental Best Buy warranty that covers anything. It has been suggested quietly by a Best Buy employee that you could "accidentally" drop, sit on, crack screen, etc. shortly before the warranty period expires, and because of the Accidental warranty that covers everything you could trade in the device for credit of the value you paid for it. To me, it is definitely abusing the system if you intentionally break your device just to use the warranty.
Second, you are correct that it is not a trade-in for like value. The device has to be damaged just like any warranty claim. So, if you intentionally break the device, you are not taking advantage of the policy, you are abusing it.
Also, using the Amazon price-match isn't really a hack, since they give absolutely zero hassle on the price match. The only thing it has to say is "Fulfilled by Amazon". It doesn't have to be sold by them, as long as the seller stocks the item in an Amazon Warehouse and Amazon fulfills it.
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Ok yes if we are talking the accidental damage plans and not the trade in program then yes this has been something people have been using/abusing(often failing) for years. You can pay 30% for a warranty which if you are hard on your toys might be worth, but as a "trade up" program on a tablet I would not recommend. Best buy still sells New Tab S2s 4+ years after release so the odds that they will give you your money back vs just giving you another tab s2 or more likely a refurb are pretty slim. The same is true for the S3 too and I'm sure will be true for the s4. Now the same math is not true for TVs and certain other tech and it is possible to make out with this plan. That said Best Buy often will not give money back in that instance and offer you a TV "like" yours that is much cheaper.
What I strongly recommend people do "take advantage" of is Best Buys Price match. It is fairly easy to get them to price match lots of stuff from lots of online stores. I generally save 20-50% on almost everything I buy, just by doing a little searching and making them honor their policy. That said I did pay near retail for this tab as I "really" wanted it and no one was discounting, but paid only 30 dollars for my book cover.
gottahavit said:
Ok yes if we are talking the accidental damage plans and not the trade in program then yes this has been something people have been using/abusing(often failing) for years. You can pay 30% for a warranty which if you are hard on your toys might be worth, but as a "trade up" program on a tablet I would not recommend. Best buy still sells New Tab S2s 4+ years after release so the odds that they will give you your money back vs just giving you another tab s2 or more likely a refurb are pretty slim. The same is true for the S3 too and I'm sure will be true for the s4. Now the same math is not true for TVs and certain other tech and it is possible to make out with this plan. That said Best Buy often will not give money back in that instance and offer you a TV "like" yours that is much cheaper.
What I strongly recommend people do "take advantage" of is Best Buys Price match. It is fairly easy to get them to price match lots of stuff from lots of online stores. I generally save 20-50% on almost everything I buy, just by doing a little searching and making them honor their policy. That said I did pay near retail for this tab as I "really" wanted it and no one was discounting, but paid only 30 dollars for my book cover.
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I agree that the price matching is pretty hassle free. The managers actually have a lot of empowerment to make decisions outside the normal price matching, too. I got Best Buy to price match a Surface Pro 4 with the Microsoft student price deal. I was just honest and asked if they would price match it, since I would rather buy their accidental protection plan, and I was going to buy the computer one way or another. Either Best Buy or Microsoft store. The manager accepted the price match, no problem.
NoFaQ said:
Yes, I've been told the same thing, and YES, it is up to each person how they feel about using or abusing the "warranty". First, it is pertaining to the Accidental Best Buy warranty that covers anything. It has been suggested quietly by a Best Buy employee that you could "accidentally" drop, sit on, crack screen, etc. shortly before the warranty period expires, and because of the Accidental warranty that covers everything you could trade in the device for credit of the value you paid for it. To me, it is definitely abusing the system if you intentionally break your device just to use the warranty.
Second, you are correct that it is not a trade-in for like value. The device has to be damaged just like any warranty claim. So, if you intentionally break the device, you are not taking advantage of the policy, you are abusing it.
Also, using the Amazon price-match isn't really a hack, since they give absolutely zero hassle on the price match. The only thing it has to say is "Fulfilled by Amazon". It doesn't have to be sold by them, as long as the seller stocks the item in an Amazon Warehouse and Amazon fulfills it.
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The device doesn't have to be broken to take advantage of the Geek Squad Protection plan is what they call it by me, and I think the trade in is only offered on the 2+ year plans. So the 1 year plan doesn't offer it and then you'd have to buy the trade-in feature, since I never bought the trade in feature on its own. I just always opted for the 2 years. I did it first with my Gear S2 watch, it was 100% working, looked brand new just due to its age, battery couldn't hold a charge. They don't heavily advertise it since by the time the next generation of device comes out, they're out money since the last gen usually drops 100 dollars less, and they'd probably get maybe half of that price back from parts or Samsung alone. I think it's that reason they don't heavily advertise it and it's kind of a "secret menu" item.
Limeybastard said:
Says the newbie that joined today lol.
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This, coming from the guy who's only been here 5 years.
raduque said:
This, coming from the guy who's only been here 5 years.
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11 years... Pleb.
Yeah, so all on all that Best Buy feature may work in certain scenarios for certain products.
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This is great info. Going to try this. Thanks!