Related
My Trinity was stolen out of my car after my window was broken. I reported to ATT and the SIM card was in-activated right away. However, they acted "dumb" and refused to put a flag on the Trinity's EIM# as theft/stolen. I spoke to three different representatives without any satisfaction. I KNOW for a fact that if someone has an unpaid balance, they would flag BOTH your SIM and EIM from being used. SprintPCS will flag a stolen phone for you, but ATT will not from my experience.
One of the representative told me, "What difference does it make? You no longer have the phone..."
The second representative said, "I don't understand what you want me to do. You already got a replacement phone." (I'm actually using one of my old cell phone.)
The third representative said, "Your initial question is in reference to reseting your email. I have assisted you with that issue. I don't know anything about stolen phones."
Keep in mind that I explained my situation to all three representatives about my break-in and about using my EIM# to prevent someone from selling or using the phone for new service.
In a competitive cellular market, I guess ATT does not care if you use a stolen phone to get new service--it's one more account for them.
Please beware of ATT.
GPS Theft Tracking Software
It's for this very reason that I would HIGHLY recommend GPS tracking software for your phone.
Mobile Justice is a free Open Source version, and there are other PAY alternatives.
Mobile Justice monitors your phone for a SIM change, or waits for you to send your phone a specially coded SMS message. When it recieves it, it will do one of a few things.
1. Pop up a message you select on the screen of the missing phone "Hey Dirtbag, Gimme Back My Phone" or whatever you choose. (Aside from the fact that this might cause them to throw the phone away, I also would rather not let them know I'm coming. I want to knock on his door, look him in the face, and demand my phone back! As soon as he's finished changing his drawers. )
2. Send the GPS coordinates of the missing phone back to you.
3. Both 1 and 2
I just ran a test with this software and it's AMAZINGLY accurate! I typed the RAW coordinates into Google Maps, and it showed not only which house the phone was in, but which room in the house it was in, even when I moved it around. VERY COOL!!!
Pay Alternative:
Bak2u
This software monitors for a SIM card change and automatically sends the phone's NEW Phone Number and SIM Info to predetermined phone numbers that you choose. It does all this in the background so the thief knows nothing.
Mobile Justice can also be setup to be unnoticeable.
Of course, if they do a "Clear Storage" or Flash a new ROM, then neither of these programs will be there to work anymore.
PS: Sorry about your loss, and ATT's lack of help!
this was a big problem in the uk, but phone crime has really dropped due to the phone and sim getting blocked as soon as reported here.
just installed Mobile Justice to my phone...thanks for the link
such a shame your handset was stolen. i'll presume you had this hidden from view when left in your car?
just thought i'd mention blocking the IMEI only prevents that handset from being used in that country providing the service providers have an agreement amongst themselves and will not prevent the phone from being used abroad (unless under agreement too).
Its also (easily) possible but illeagl to change the IMEI.
(posted via phone)
have you ever thought of an hard reset?
then your installed programm is useless...
ok one has to know it but there's a chance...
cs_e2 said:
have you ever thought of an hard reset?
then your installed programm is useless...
ok one has to know it but there's a chance...
Click to expand...
Click to collapse
Unless it's embedded directly in the rom
cs_e2 said:
have you ever thought of an hard reset?
then your installed programm is useless...
ok one has to know it but there's a chance...
Click to expand...
Click to collapse
SuperSport said:
Of course, if they do a "Clear Storage" or Flash a new ROM, then neither of these programs will be there to work anymore.
Click to expand...
Click to collapse
Yes, that's why I mentioned it in my first post. I would love to find a way to burn it into the rom too. Then they would have to flash a new rom to remove it.
Also, to test it, just send yourself an SMS with "your code +g" give it a few minutes to warm up the GPS and it will send you the phone's cords.
Well hope the memory card wasn't too expensive.
Damn! they'll just send a kill handset command through the sim. Not a lot you can do about preventing someone from changing the IMEI on your phone. It's gone, be thankfull you will get a replacement. Some people dont get insurance and pay for it big time.
BUT I had no idea Mobile justice was around. This should be a compulory addition for all cooks out there. Your phone is going to be a little easier to find if this is installed.
there are quite a few programs like this. Others are "Ultimate Theft Alert" and W.I.M.P - Where Is My Phone"
I find ultimate theft to be the best.
These items also dont show on installed programs list so the only way to get rid of them is to hard reset.
EDIT: Also, be mindful to put someone elses number to be messaged as your sim will be stolen... has been done before!
Trinity Remaining Accessories
I will be selling off all my Trinity accessories for cheap as I no long have the phone :-(
(1) OEM Leather Case (2)
(2) Hard Clear Plastic Case
(3) NEW Replacement LCD Screen
(4) NEW OEM housing (black) & keys
(5) NEW Stylus
(6) Silicone Skins (2)
(7) Battery (2) + External Charger
(8) anything else I forgot to mention
My lost...might as well pass on the goodies to the community.
Please contact me if you have any interest in these items. Name a reasonable price + shipping charge.
Sry Double post
I'd be interested in the
NEW OEM housing (black) & keys
NEW Stylus
and maybe the NEW Replacement LCD Screen
but i think the shipping from Usa to The U.K. be mark it all to much , but thanks for the offer
thomastran said:
I will be selling off all my Trinity accessories for cheap as I no long have the phone :-(
(1) OEM Leather Case (2)
(2) Hard Clear Plastic Case
(3) NEW Replacement LCD Screen
(4) NEW OEM housing (black) & keys
(5) NEW Stylus
(6) Silicone Skins (2)
(7) Battery (2) + External Charger
(8) anything else I forgot to mention
My lost...might as well pass on the goodies to the community.
Please contact me if you have any interest in these items. Name a reasonable price + shipping charge.
Click to expand...
Click to collapse
Hi - please contact me, I use Trinity over 1 year and probably I need some of Your equipment for Trinity.
Maciek
[email protected]
So if I understand this;
- mobile justise is freeware & can track you phone
- ROM can't be reset by hard reset
Then why doesn't every cooker include this SW as part of their ROM build ? Or am I missing something.
Maxi
Mobile justice
Yeah, well you need to petition for it to be added to the cookers rom.
Mobile phone theft it a chance thing uless you are in a dodgy neck of the woods where crime is rife.
Hello everyone! This is my first thread and I know it's the right site to ask this. (sorry for my english)
I bought this "suspicious" i9190 in Budapest 2 years ago. Since then it has been impossible to use it regulary.
Constant rebooting and freezes are part of its daily routine. As well as stopped apps and processes messages in a ridiculous way.
I have tried millions of ROMs, officials and customs, all kind of wipes and restores. I have even tried the eMMC brickbug apps looking for damaged chips or internal memory: Nothing, the phone is perfectly fine.
But here are some facts that may be relevant to find the problem:
- The phone came with the IMEI number scrached in the back of the battery.
- I've been using the phone for hours and hours perfectly fine as long as no update is performed and the Sync option is off.
- Doing the above I have even downloaded and used some little apps with no problems.
- When the major apps are installed, like Facebook and Instagram the phone begins to die, popping more and more "stoppped working" errors.
- The processes that fail the most are the google type but, in general, every single existing process has failed in this 2 years.
- I have noticed that when you start the phone for the first time after a wipe or a new ROM, it is better to create a new google account than using an existing one because the existing one, I think, will start updating everything while the new one will not. Anyway, using a new google account collapses the phone sooner or later.
Sorry for the long post, fellas. But I wanted to give you all the possible info I have about this phone.
Hoping for you can help me fix this issue... Have a good day.
Galaxy S4 mini GT-I9190
I'd guess at a hardware issue in the radio and related circuitry as you seem to get the issues when apps that send/receive data frequently are in use. Though it could be anything. You probably need to get it checked by an authorised Samsung repair centre ......... if your phone is not too "suspicious!"
IronRoo said:
I'd guess at a hardware issue in the radio and related circuitry as you seem to get the issues when apps that send/receive data frequently are in use. Though it could be anything. You probably need to get it checked by an authorised Samsung repair centre ......... if your phone is not too "suspicious!"
Click to expand...
Click to collapse
Thanks for your reply! Do you have an idea why they scratched the IMEI number? Maybe that could take me to where the exact problem is. Here is a photo of the back
http :// imgur. com/Sa0ptSm
Sorry for the link, my account still cannot post outside links
I was going to say they scratched the IMEI number probably because it was stolen so that it could not be tracked, but it is quite easy to see the number so that is probably not the reason. One place I used to work at the test department used to scratch the bar codes on faulty PCB's so that they cannot be scanned back into the system by mistake (if the fault tag comes off, etc) as that computer system did not prevent scrapped boards from being re-entered. So I would guess this may be the case with your phone, but of course we can't know for certain! But based on this and all tests of different ROMs etc you did I suspect it is quite likely the explanation.
What I would do is look for the same model that has a cracked screen on ebay etc so it's cheap to buy then swap the PCB's from the cracked phone to your good screen (swap everything to prevent the possibility of the boards not working due to different revision numbers, as has been reported when replacing the power boards on our phone). You can also buy a repair kit for a few dollars on ebay with screwdrivers, pry tool etc
http://www.ebay.com/itm/10-In1-Repa...et-for-Mobile-Phone-iPhone-6-5s-/281869038536
If the PCB on your phone was scratched to show it was faulty then taking to a repair shop is probably a waste of money, unless then run an assessment for free before they repair it.
Hope you can fix it for a few dollars!
not sure if this helps but that I actually managed read off the IMEI code correctly and it turns out its a turkish registered phone, I can PM you IMEI code if you want, also its not reported stolen (but i am guessing its most likely is), anyways thats all I was here to say, good luck.
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
グリッチ said:
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
Click to expand...
Click to collapse
The different Revision no's are where they have usually fixed any issues with the production process or had hardware problems and swapped to the latest hardware releases. So if you have a Rev1 device it could be possible to get more defects until the problems get ironed out(white z5c anyone). One reason I always wait at least a month or two from device release date, unfortunately Sony aren't really doing anything wrong regarding the warranty I thought it was well known that if you get a Xperia device from one country to use in another that's the gamble you take on it working perfectly and not needing the warranty.
Sent from my Xperia XA using XDA Labs
aidy.lucas said:
The different Revision no's are where they have usually fixed any issues with the production process or had hardware problems and swapped to the latest hardware releases. So if you have a Rev1 device it could be possible to get more defects until the problems get ironed out.
Click to expand...
Click to collapse
Yeah, I did get this phone very early, so I'm sure without a doubt it's Rev1, I'm just asking to identify if there's any place I can buy the latest rev battery? There's a .3 in the end of the number in the ebay link I posted, but I don't know if that's how it's identified. Or if someone knew of a place to get M5 batteries online.
グリッチ said:
Yeah, I did get this phone very early, so I'm sure without a doubt it's Rev1, I'm just asking to identify if there's any place I can buy the latest rev battery? There's a .3 in the end of the number in the ebay link I posted, but I don't know if that's how it's identified. Or if someone knew of a place to get M5 batteries online.
Click to expand...
Click to collapse
No idea how you'd tell regarding the batteries, but the best place to start would be eBay and Amazon
Sent from my Xperia XA using XDA Labs
Search on how to disable the baseband to mitigate the shutdown issue. This is because of the signal, the phone needs to push a little more juice to get more signal from weak areas.
グリッチ said:
I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service.
Click to expand...
Click to collapse
Unfortunately already tried that, even tried messing around with what bands to disable.
(Just the CLR bands, all bands except PCS&DCS, etc) It either leaves me without signal, or still shuts down my phone. If I leave on all bands and select edge as well.
グリッチ said:
Ok, so I have an E5653 series from Taiwan. Unfortunately, I do not live in Taiwan, so I cannot take it to a support center in person. I've also spent 5-6 emails with Sony Taiwan telling them about the issue, not only do they not accept phones from overseas (because of the shipping back or something???), but are just giving terrible responses and fail to admit my issue is hardware (even according to the Xperia_M5_E56_Battery_Lock_Test_in_CS_Repair_Center.pdf) and keep telling me to update&repair my phone with Xperia Companion (WHEN IT IS UPDATED!).
So, I figured I'd take a shot and try to fix the issue myself. As many of you know about the 4G shutdown fix where the only resolution is plugging it into the charger, and I've seen the fix where you can uncheck a few bands in the BandMode settings, but I currently live in the middle of nowhere... unchecking the suggested ones leave me completely without service. So I can only use my phone with WiFi/Mobile Data off/Airplane Mode (y'know the rest).
I've contacted Sony from other region and they said they don't sell parts for their phones... so... what?????
I was looking at this listing here, is this the battery I need? I saw something on the M5 forums here about Rev03 or something? No idea...
If not, anyone know where I can get a replacement battery? I saw this video and it seems like I'd be able to replace the battery by myself, just need the battery in the first place.
Any other suggestions?
Another question: I was on 5.1 rooted and moved apps to SD card, eventually they started disappearing and the only way to find em again was opening Play Store and hitting open, or moving them back to storage... any idea about that?
Click to expand...
Click to collapse
It had the same problem, the solution only in the service center of Sony (RSS) warranty ...
that's what changed with this problem ...
TL;DR. Nexus 5x on Verizon has no cellular service after screen replacement. I changed my baseband to USA Base (a mistake?) and also did a factory 7.0 flash but still no service. Suggestions??
-----------
Hi all, thanks in advance for the help. I replaced my screen/digitizer on my Nexus 5x. I'm on Verizon. When finished, everything worked except I wasn't getting cellular service. It actually said Verizon but I wasn't able to make calls or use data (I did have one text message sneak through which was strange). Eventually I made my way to *#*#7636#*#* and changed my baseband to USA Base and since that the phone doesn't recognize verizon at all.
I've already tried flashing the google stock 7.0 image but that didn't work. I can't find any loose antenna wires like was a common problem on the Nexus 5, although I don't know exactly where to look either. Any suggestions? Thanks!
Only way to change back baseband is unlock device and install ROM which supports it, there is modified pure nexus rom, search on google.
Here is modified ROM https://mega.nz/#!UhZjHToL!qdIA_HybUdzBlSDjRO1Y7_4byl7w0wPlCw5dsLbwIDg
I think you also need appropriate vendor.
This known issue since device launch and there is no fix from Google, they just replaced device if you bought it from Google play store.
Thanks fanta110! Can you please explain what you mean by needing a vendor?
Also, I am in the US, so shouldn't USA Band work? From my research I could only find people living outside the US who had issues after switching to USA Band .
Update: I've managed to change the baseband back to "Automatic." Now, I get a some service but it's very bad. The sim card is being read, but the phone now spends most of the time on extended network or Verizon with zero bars. If I go to an area with really strong coverage I may get a few bars of LTE.
It's like I'm blocking the antenna or something. Any ideas? Again, this happened after a screen/digitizer/mid frame replacement.
Thanks!
I learned with my note 2 waaaay back to not ever get a screen replacement. It's a gamble. I had a very well known company do mine in Houston back then and it was never the same. Pissed me OFF!! Hope you have better luck.
SM210 said:
I learned with my note 2 waaaay back to not ever get a screen replacement. It's a gamble. I had a very well known company do mine in Houston back then and it was never the same. Pissed me OFF!! Hope you have better luck.
Click to expand...
Click to collapse
Well yeah, it's a gamble of $400 for a new one phone, $200 for a used one that may or may not work perfectly, or $50 for a replacement screen that may break something else. If I fix this issue, then I saved quite a bit of money! It was actually super easy to do and I simply think that either (1) I just need to have Verizon re-activate my phone or something like that or (2) I mucked things up by slightly damaging the metal sim card container when prying the battery out (in which case it was completely my fault for not getting the right tool - I was lazy and just had an over-sized screwdriver by me).
Come to think of it, is there any reason why (very slightly) denting the metal sim card holder might cause cellular connection issues? I don't see how since I don't think there are any antennas there (except for the wifi 2x2 MIMO SoC on the other side of it), but I'm certainly no expert. Again, my sim card IS being read, and I'm sometimes getting service - it's just terrible and often no service.
I have the exact same problem. My screen was replaced and now my reception is terrible, especially inside buildings. When walking outside is pretty good, but as soon as I take a few steps inside the house or even vehicles the reception drops to a few bars or "no network available" at all.
There seems to be no solution to this as far as I know. Maybe replacing the antenna, but I don't even know if that's physical possible.
jordylicht said:
I have the exact same problem. My screen was replaced and now my reception is terrible, especially inside buildings. When walking outside is pretty good, but as soon as I take a few steps inside the house or even vehicles the reception drops to a few bars or "no network available" at all.
There seems to be no solution to this as far as I know. Maybe replacing the antenna, but I don't even know if that's physical possible.
Click to expand...
Click to collapse
Jeez, for a long time there I thought I was the only person who had this issue! Unfortunately, I haven't found a solution yet. I definitely have a ~25dBA drop in cellular signal, though. That signal stays when the back cover is completely removed as well as the motherboard cover, so it's not that I knocked something loose on that side. I also pulled up each spring contact to ensure good contact but no go there either. My best guess is that the stock digitizer/screen/frame has some sort of booster in it somewhere that didn't come with my replacement.
Did you replace just the glass, the glass + digitizer, or the glass+digitizer+mid frame?
Skatersev said:
Jeez, for a long time there I thought I was the only person who had this issue! Unfortunately, I haven't found a solution yet. I definitely have a ~25dBA drop in cellular signal, though. That signal stays when the back cover is completely removed as well as the motherboard cover, so it's not that I knocked something loose on that side. I also pulled up each spring contact to ensure good contact but no go there either. My best guess is that the stock digitizer/screen/frame has some sort of booster in it somewhere that didn't come with my replacement.
Did you replace just the glass, the glass + digitizer, or the glass+digitizer+mid frame?
Click to expand...
Click to collapse
I'm almost afraid to say, but I had it replaced by a store. I'm an extreme n00b when it comes to engineering...
Anyway, I think they probably only replaced the glass. They told me it was a pain in the ass to order the glass anyway. 5X parts seem to be quite rare.
jordylicht said:
I'm almost afraid to say, but I had it replaced by a store. I'm an extreme n00b when it comes to engineering...
Anyway, I think they probably only replaced the glass. They told me it was a pain in the ass to order the glass anyway. 5X parts seem to be quite rare.
Click to expand...
Click to collapse
Hmm, they probably replaced all three or maybe just the screen and digitizer. If you ask the shop what the deal is and learn anything new, please let me know! My Nexus 5x is currently retired.
Maybe the cheap screens are missing something, theres a seller on ebay that has them for like 120 and claims there official lg. The same ones used in lg service center. There must be something crucial missing in the knock offs! Just google oem displays and its the most expensive. I guess you get what you pay for
Skatersev said:
Hmm, they probably replaced all three or maybe just the screen and digitizer. If you ask the shop what the deal is and learn anything new, please let me know! My Nexus 5x is currently retired.
Click to expand...
Click to collapse
I'll see what I can do. They'll probably say that it's not their fault.
Retired altogether eh? May I ask what phone you're currently using? I was thinking about replacements, but I can't really find anything in the same category. Maybe the Oneplus 3 but it's quite expensive.
jordylicht said:
I'll see what I can do. They'll probably say that it's not their fault.
Retired altogether eh? May I ask what phone you're currently using? I was thinking about replacements, but I can't really find anything in the same category. Maybe the Oneplus 3 but it's quite expensive.
Click to expand...
Click to collapse
It may still be worth asking; they may know what to do. Well I'm using my backup phone for the time being (Droid Maxx) until I figure out what to do.
any news about that antenna issue?
did you try replacing the antenna part "Replacement Main Loud Speaker & Antenna"?
jordylicht said:
I'm almost afraid to say, but I had it replaced by a store. I'm an extreme n00b when it comes to engineering...
Anyway, I think they probably only replaced the glass. They told me it was a pain in the ass to order the glass anyway. 5X parts seem to be quite rare.
Click to expand...
Click to collapse
The screen is the most common part you can buy, and there shouldn't be a problem to find one. You can use something like this, I'm currently using one and the network signal works ok.
Or, if you want the original one, probably you can find a cheap (same price or less than the previous one, <20$) 2nd hand bootlooped N5X phone in eBay. Either way, it's weird the poor coverage 'cos there's no antenna cable inside the phone. Could it be that they have installed a poor quality screen? Could it be that they have installed a non-original back cover or without the original parts (see image)? Could it be that they have installed a loose back cover and any of the connectors doesn't make a good contact?
The screen replacement is very easy in this phone, anybody can do it with basic tools: https://www.ifixit.com/Teardown/Nexus+5X+Teardown/51318
Thank you for replying, but I had no idea this thread was still open. By now I haven't used the phone for a while. I updated to the oneplus 6, dropped that and the screen stopped working so now I'm using a cheap backup phone until I've got some money to replace my oneplus 6
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
Click to expand...
Click to collapse
Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
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There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
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And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
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Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
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Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!