No System updates on xt1952-1 - Moto G7 Play Questions & Answers

Hi, I'm new here. I have the g7 play model xt1952-1 purchased ftim Amazon Spain in the summer of 2019. Out of the box I received the June update and that is it. When I check for updates it returns too quickly to tell me my phone is upto date with PPY29 105-134. Is it really doing a check in less than one second? Others have received more recent updates. I've done a factory reset via the android systems app. I'm reasonable tech savy, but have never done Android flashing, so would rather have a fix so I start getting updates automatically.
Thanks.

Cantupdate said:
Hi, I'm new here. I have the g7 play model xt1952-1 purchased ftim Amazon Spain in the summer of 2019. Out of the box I received the June update and that is it. When I check for updates it returns too quickly to tell me my phone is upto date with PPY29 105-134. Is it really doing a check in less than one second? Others have received more recent updates. I've done a factory reset via the android systems app. I'm reasonable tech savy, but have never done Android flashing, so would rather have a fix so I start getting updates automatically.
Thanks.
Click to expand...
Click to collapse
Try this here: https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714

Tried update and rescue
Regarding my problem of no updates on the Moto g7 play, I've tried the Update option using the Moto Assistant (no updates available). I also tried the rescue option but get the message not compatible. What next?

Cantupdate said:
Regarding my problem of no updates on the Moto g7 play, I've tried the Update option using the Moto Assistant (no updates available). I also tried the rescue option but get the message not compatible. What next?
Click to expand...
Click to collapse
My advice is to contact Motorola Support:
https://support.motorola.com/us/en/
(choose country over menu in the left corner on top of the page)
-or-
https://forums.lenovo.com/t5/moto-g...wer-moto-g7-plus/bd-p/moto_g7_play_power_plus
-or-
https://mobile.twitter.com/moto

Related

Finally....a New USA Firmware Update - NPNS25.137-35-5

But.....the only change listed is that it includes the May, 2017 security update. About a 50MB download.
https://mobilesupport.lenovo.com/us/en/solution/MS118647
Pig Vomit said:
But.....the only change listed is that it includes the May, 2017 security update. About a 50MB download.
https://mobilesupport.lenovo.com/us/en/solution/MS118647
Click to expand...
Click to collapse
I'm on the NPN25.137.35 with the latest security patch level showing from January. Phone is telling me it is up to date Not sure it maters but I'm in Salt lake City, UT.
I got this update last week. I have the OTA zip if needed.
https://drive.google.com/file/d/0B3psf9d4jji1Ny1lYnFnN3o4WjA/view?usp=drivesdk
redbeard1083 said:
I got this update last week. I have the OTA zip if needed.
https://drive.google.com/file/d/0B3psf9d4jji1Ny1lYnFnN3o4WjA/view?usp=drivesdk
Click to expand...
Click to collapse
Stange, why would you have had the update for a week and I havn't even received it yet?
emoney1219 said:
Stange, why would you have had the update for a week and I havn't even received it yet?
Click to expand...
Click to collapse
It's very typical for carriers and manufacturers (including Google for Nexus/Pixel) to do staggered rollouts of updates. It reduces server load, but more importantly, if there is a bug the people who get it early (there are typically not that many who get it early) would report the bug. Then the second batch of people getting it is bigger, then the third even bigger. Rollouts can last 3-4 weeks. I wouldn't panic. We are their beta testers.
Location probably doesn't matter. I'm based in OC, but currently in the Palm Springs area.
redbeard1083 said:
I got this update last week. I have the OTA zip if needed.
https://drive.google.com/file/d/0B3psf9d4jji1Ny1lYnFnN3o4WjA/view?usp=drivesdk
Click to expand...
Click to collapse
Flashable from TWRP or fastboot?
Edit: Question Answered
Pig Vomit said:
But.....the only change listed is that it includes the May, 2017 security update. About a 50MB download.
Click to expand...
Click to collapse
Hi,
Identical to the RETEU update from the last week! Still waiting for a "real" update.
Still nowt for retgb
I tried to adb sideload the zip above but I get an error. Any ideas? I dropped the name "BLUR version" and renamed the zip "update.zip"...got the error. I redownloaded and renamed to NPNS25.137-35-5...same error
Edit: here is the error message "package expects build thumbprint of 7.0/NPNS25.137-35-5/5 user release-keys or 7.0/NPN25.137-35/37 user release keys; this device has 7.0/NPN25.137-33/35 user/release -keys"
Is there another firmware that I need to download and apply first?
Edit 2: does motorola require fastboot all the files (unzipped) instead of adb? In my other phones I just put the update.zip file on the root directory and applied with stock recovery. That did not work either. Same error message.
long2ski said:
I tried to adb sideload the zip above but I get an error. Any ideas? I dropped the name "BLUR version" and renamed the zip "update.zip"...got the error. I redownloaded and renamed to NPNS25.137-35-5...same error
Edit: here is the error message "package expects build thumbprint of 7.0/NPNS25.137-35-5/5 user release-keys or 7.0/NPN25.137-35/37 user release keys; this device has 7.0/NPN25.137-33/35 user/release -keys"
Is there another firmware that I need to download and apply first?
Edit 2: does motorola require fastboot all the files (unzipped) instead of adb? In my other phones I just put the update.zip file on the root directory and applied with stock recovery. That did not work either. Same error message.
Click to expand...
Click to collapse
You should probably just wait until the OTA pops up on your device.
Nothing yet for me. Pennsylvania, RETUS. Will notify once I have it available.
arhncmh said:
Nothing yet for me. Pennsylvania, RETUS. Will notify once I have it available.
Click to expand...
Click to collapse
I'm in NYC and just got it. I installed it but it was weird, my security updates updated to May 2017, but my build number is still NPNS25.137-33-5. I checked again for updates but it said I'm current. Also, my kernel is 3.18.31 dated 5/11/2017. Did I update?
MrBelter said:
Still nowt for retgb
Click to expand...
Click to collapse
I installed this https://www.androidfilehost.com/?fid=961840155545581088 using the toolkit on this forum and works all ok here in the UK.
Wifi, NFC, etc all seem to be working. Even got Google Assitant fired up
Happy days
esoh said:
I'm in NYC and just got it. I installed it but it was weird, my security updates updated to May 2017, but my build number is still NPNS25.137-33-5. I checked again for updates but it said I'm current. Also, my kernel is 3.18.31 dated 5/11/2017. Did I update?
Click to expand...
Click to collapse
yep. they added -5.
redbeard1083 said:
yep. they added -5.
Click to expand...
Click to collapse
I think my security updated to May but I don't think my firmware upgraded. It was on 50MB file.
Adb sideload
Has anyone tried to do a ADB sideload with the OTA yet?
QUOTE=redbeard1083;73003392]I got this update last week. I have the OTA zip if needed.
https://drive.google.com/file/d/0B3psf9d4jji1Ny1lYnFnN3o4WjA/view?usp=drivesdk[/QUOTE]
I would say just be patient. I received the update yesterday. You've waited this long, right?
Pig Vomit said:
But.....the only change listed is that it includes the May, 2017 security update. About a 50MB download.
https://mobilesupport.lenovo.com/us/en/solution/MS118647
Click to expand...
Click to collapse
This update should contain the bugfixes up through the May security bulletins if I understand it correctly.
https://source.android.com/security/bulletin/
Started prompting me for this update last weekend on amz branch.
Im in NYC as well and just got the update. It showed as NPN25.137-35 but it said it was a 20MB download. I have the amazon prime version of the phone and once i finished the update, it still shows NPN25.137.33 and the security patch level still shows Jan1, 2017.
Now when i check for updates, software is up to date. Wierd. Anyone else experience this?
I've checked for a US g5+ support page fairly regularly since getting the phone. It hasn't even been listed on the support page until the last week or so. But, while it's finally listed.......there's only a generic Lenovo placeholder on it. Several months after the phone's release.
https://mobilesupport.lenovo.com/us/en/products/Cell-Phones/Android-Series/Moto-G-Plus-5th-Gen
I've got a Lenovo laptop......their customer service and software upgrades suck. I once sent in my rather expensive Yoga laptop for warranty trackpad repair......and they had it for two months and despite repeated checking their website and calling, I could never get an estimated repair date. Finally, they gave me a date......4 more months. I raised holy hell and they sent me a new, more recent Yoga release. The support page for the laptop seems to update with Lenovo bloatware "upgrades" fairly regularly.....but their support for more important basic drivers is pretty lacking (wifi, bluetooth and graphics drivers from 2015 and 2016, anybody? Yeah, didn't think so.). And, yeah, first thing I do when getting any new PC is a clean install with no bloatware, but Lenovo also makes it tough to keep drivers updated through forced windows updates by using hardware IDs which make it hard for you to install generic component drivers, unimportant drivers like Intel graphics drivers. So you install the latest, and a forced windows update uninstalls the Intel release and installs a mid-2016 driver for you. Thanks! So there are obscure ways to defeat that.
Oh, and then there's the touchpad Synaptics drivers (Lenovo specific) where two finger tap (right click menu) has NEVER been fixed. Takes a registry modification to fix it.
Anyway...enough venting about Lenovo/Moto poor support. I knew it when I purchased the phone, and I'd still buy it again.

Moto Z2 Force not getting OTA updates

I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
ululi said:
I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
Click to expand...
Click to collapse
Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
Click to expand...
Click to collapse
At least the T-Mobile versions can be rooted. As far as I know, the ATT cannot as of yet.
theres only been one update since august and thats a fixed august. the other being the oreo update thats available now
if you would like to update your phone we have the ota updates and can get you updated without unlocking your bootloader just let me know [email protected] on hangouts
Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
Click to expand...
Click to collapse
What OTA for Tmobile? Mine has NCX26. 7 as stated in Tmobile support site, I do know that OCX oreo release is suppose to be live but support site doesn't show it andy phone hasn't gotten it.
Found a way to get it to download updates.
So, after wasting my time with Motorola and ATT so-called "technical support", I decided to try something: I rebooted the phone in recovery mode (VOlume down + Power button) and put it in recovery mode. Rebooted from recovery mode, and bingo, it downloaded the next update (September SPL). It now shows "background installation..." in progress. Hopefully this is going to be the solution.
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
djsboy said:
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
Click to expand...
Click to collapse
I think I may have found the right recipe. The trick is to check for updates while NOT on WiFi. So move away from WiFi coverage, but still within Cell coverage, with Data on. Check for updates. It will say that an update is available and will be download when within WiFi range. Move back to where you have WiFi, and bingo, it will start downloading. I did it twice yesterday afternoon, once to go from the Sept to the Oct SPL, and then from the Oct SPL to the Nov SPL, which is the last available update according to the ATT page. All of this with my Cricket SIM. WHy this works is beyond my pay grade to figure out. I will eagerly wait for the next update to be posted to see if this trick works consistently. Again,
this seems to work with my ATT branded phone.
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
So I've had my Moto zforce 2 for 3 days now. We're is the Oreo update ? T-Mobiles site says it was released Dec 22nd ?
lcc014 said:
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
Click to expand...
Click to collapse
Dude..Let us know when u get Oreo update....So am I
Anyone on TMobile receive the ota update ?
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
Well that makes sense why I'm not seeing it then.
I am still not able to get the AT&T update past June. I tried the reboot into recovery and nothing. Is there a way to manually install the update from an SD card which would allow for OTA updates in the future?
TheLooq said:
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
Click to expand...
Click to collapse
Good. On my account we got 2 of them for Christmas. A few days after Christmas, one of them updated to Oreo. At this point, the Galaxy S7 Edge on our account could not hear the Z2 Force. Went through everything with T-Mobile support including network settings reset, factory resetting both the Samsung and Motorola phones. Didn't fix it. Meanwhile, the Z2 Force that was still on Nougat was fine. A few days later, it also updated to Oreo, and now neither Z2 Force can be heard on the Samsung. I hope they get this mess cleaned up soon since it's been a month.
It seems to be only between those two phones. Until the next update/patch is released, the workaround is to disable VoLTE in call settings on the z2.
Got AT&T update to 8.0.0 this morning.
I received notice of the Tmobile Oreo update, downloaded it, but cannot install it. It only says something went wrong and didn't install the update. I have the bootloader unlocked and Magisk installed. I followed the instructions for Magisk dual partition updates. I uninstalled Magisk using Restore Images and did not reboot. I went to System Updates and downloaded the update again. It never went to Security Update Installing, step 1. I am on Magisk v 16.0 which passes the SafetyNet check, ctsProfile: true and basicIntegity: true. At this point, should I completely uninstall Magisk, flash the OreoFlashAll.zip or the NASH_TMO_C_OCX27.109-36_subsidy-TMO-regulatory-DEFAULT_CFC.xml.zip? Or something different?
lcc014 said:
Got AT&T update to 8.0.0 this morning.
Click to expand...
Click to collapse
Let us know if you lose the animated home button as I did after the At&t update. I asked the question in the room and no one answered. Hopefully I didn't break any rules by asking here. Thank you.
Sent from my Moto Z (2) using Tapatalk

Never received OTA updates since last november

Hi,
I bought my Honor 8 pro last november and i haven't got any OTA updates since then.
I'm still on DUK-L09C432B185. System updates is telling me there are no update as well as the HiCare app. It wouldn't let me download the full package either.
Firmware finder is telling me that there have been several updates since B185.
Do I still need to wait or is there something wrong? Living in the Netherlands btw if it matters. Phone is still stock so no root or whatever.
Is it carrier locked? Might be a carrier thing? Not so usual around the EU (thankfully) but thats what I come up with.
Otherwise, it should have had updates indeed.
It's (afaik) not locked to a carrier. Bought the phone myself (was not part of a subscription). Using it with a sim only from Tele2.
Already tried updating without sim card. No luck: still no updates available.
Got an update to DUK-L09 8.0.0.360(C432) in the meantime .
I contacted Huawei support and he told me my IMEI is authorised for a couple of updates (including Android 8) but could not explain why I was not receiving it. He advised me to send my phone in for repair.
Before doing that I decided to give firmware finder a shot. That worked! Even got a prompt for an update to 362 now.
Rubene01 said:
Got an update to DUK-L09 8.0.0.360(C432) in the meantime .
I contacted Huawei support and he told me my IMEI is authorised for a couple of updates (including Android 8) but could not explain why I was not receiving it. He advised me to send my phone in for repair.
Before doing that I decided to give firmware finder a shot. That worked! Even got a prompt for an update to 362 now.
Click to expand...
Click to collapse
The same mishap happened to me as well. Got no update since a minor OTA update that shipped with the phone which dated back to October 2017 I think. Mine is C675 (Indian) unit. Firmware Finder resolved it for me as it did for you. It's a pity how Honor handles its update distribution amongst other software related issues.
btw, how's your battery back up post Oreo update if I may ask?
Weird indeed.
I think my overall battery life improved but it's a bit hard to tell since I charge it in the car very often (Android Auto).
Yours?

Model BND-AL10 No system update- how to manually update

Dear all,
This is my first post and I have bought a honor 7x on ebay and I noticed after a few months that I cannot update the phone as there is no system update button. I contacted the seller but ofcourse he was not of any help.
From what I understood( correct me if i'm wrong), the seller installed a custom firmware on the phone so that there is no chinese on the phone. but with these custom firmware, there is no updates. I also get a message upon restart( please find the picture below)
I would like to update the phone . is it possible to update the phone or roll back to stock firmware so I can be notified of updates.
Please find the necessary attachment. Please let me know what I can do as I cannot access my mobile network section( hence cannot switch on roaming) .
i live in Europe and use english as phone language.
Message upon restart
drive.google.com/file/d/0B3LtSNi7gWPDdWRrZHgxNWlrUDdKa3BNSDAxSXVNX0VrNUd3/view
Settings
drive.google.com/file/d/0B3LtSNi7gWPDTjUzUUowZ2lnNV9yVlpLLWtiaWg4SHMzRGhz/view
Emui
drive.google.com/file/d/0B3LtSNi7gWPDLWoyNkZPUXJHd2lLTTBuNlpnd1NCcndER3Zj/view
I cannot post links and I cannot make the image url work, thus the link above.
misha09 said:
Dear all,
This is my first post and I have bought a honor 7x on ebay and I noticed after a few months that I cannot update the phone as there is no system update button. I contacted the seller but ofcourse he was not of any help.
From what I understood( correct me if i'm wrong), the seller installed a custom firmware on the phone so that there is no chinese on the phone. but with these custom firmware, there is no updates. I also get a message upon restart( please find the picture below)
I would like to update the phone . is it possible to update the phone or roll back to stock firmware so I can be notified of updates.
Please find the necessary attachment. Please let me know what I can do as I cannot access my mobile network section( hence cannot switch on roaming) .
i live in Europe and use english as phone language.
unfortunately i cannot upload the pics, it is not showing
Click to expand...
Click to collapse
You intended on telling us important information with a screen shot. But you are not allowed. I get that. But now we (as a group) do not know what you have , nor what you need.
mrmazak said:
You intended on telling us important information with a screen shot. But you are not allowed. I get that. But now we (as a group) do not know what you have , nor what you need.
Click to expand...
Click to collapse
Message upon restart
drive.google.com/file/d/0B3LtSNi7gWPDdWRrZHgxNWlrUDdKa3BNSDAxSXVNX0VrNUd3/view
Settings
drive.google.com/file/d/0B3LtSNi7gWPDTjUzUUowZ2lnNV9yVlpLLWtiaWg4SHMzRGhz/view
Emui
drive.google.com/file/d/0B3LtSNi7gWPDLWoyNkZPUXJHd2lLTTBuNlpnd1NCcndER3Zj/view
misha09 said:
Message upon restart
drive.google.com/file/d/0B3LtSNi7gWPDdWRrZHgxNWlrUDdKa3BNSDAxSXVNX0VrNUd3/view
Settings
drive.google.com/file/d/0B3LtSNi7gWPDTjUzUUowZ2lnNV9yVlpLLWtiaWg4SHMzRGhz/view
Emui
drive.google.com/file/d/0B3LtSNi7gWPDLWoyNkZPUXJHd2lLTTBuNlpnd1NCcndER3Zj/view
Click to expand...
Click to collapse
ok so you get the warning message, so bootloader is unlocked. Means you should be able to modify it.
your model is "BND-AL10" your region is "C00"
there are many full roms available for this model.
http://pro-teammt.ru/firmware-database/?firmware_model=bnd-al10c00&firmware_page=0
you should be able to install almost any of them through the firmware finder app search play store--- if you have google play installed
you should be able to install almost any of them through the firmware finder app search play store--- if you have google play installed[/QUOTE]
Thank you for your quick response.
I install the firmware finder on the play store but I couldn't trigger the update as there is no update button on the settings system.
Even though I do not have the update option in my settings, I can follow instructions to update the phone manually through the computer. If i understood correctly, I can follow these instruction: appuals.com/manually-update-honor-7x-al-10-firmware/
Is it possible to install another firmware on the phone so that I have the update option and also the mobile network section( hence cannot switch on roaming). I travel a lot and the data roaming is important for me.
I am completely new to this as I was an apple user, hence still discovering android possibilities
misha09 said:
you should be able to install almost any of them through the firmware finder app search play store--- if you have google play installed
Click to expand...
Click to collapse
misha09 said:
Thank you for your quick response.
I install the firmware finder on the play store but I couldn't trigger the update as there is no update button on the settings system.
Even though I do not have the update option in my settings, I can follow instructions to update the phone manually through the computer. If i understood correctly, I can follow these instruction: appuals.com/manually-update-honor-7x-al-10-firmware/
Is it possible to install another firmware on the phone so that I have the update option and also the mobile network section( hence cannot switch on roaming). I travel a lot and the data roaming is important for me.
I am completely new to this as I was an apple user, hence still discovering android possibilities
Click to expand...
Click to collapse
don't get a bad idea of android based on this device. It has way more specific weirdness about it than any other android I have had.
There is way to change to other area firmware, but do not try that yet. Your device is missing stuff , probably because previous owner deleted it, not because to version it is.
download fullOTA files for your devices listed model/ region and use HWOTA to install.
mrmazak said:
Thank you for your quick response.
I install the firmware finder on the play store but I couldn't trigger the update as there is no update button on the settings system.
Even though I do not have the update option in my settings, I can follow instructions to update the phone manually through the computer. If i understood correctly, I can follow these instruction: appuals.com/manually-update-honor-7x-al-10-firmware/
Is it possible to install another firmware on the phone so that I have the update option and also the mobile network section( hence cannot switch on roaming). I travel a lot and the data roaming is important for me.
I am completely new to this as I was an apple user, hence still discovering android possibilities
Click to expand...
Click to collapse
don't get a bad idea of android based on this device. It has way more specific weirdness about it than any other android I have had.
There is way to change to other area firmware, but do not try that yet. Your device is missing stuff , probably because previous owner deleted it, not because to version it is.
download fullOTA files for your devices listed model/ region and use HWOTA to install.[/QUOTE]
Hello, I did the update via the HiSuite of Huawei. I got the notifications on the windows programs. I did 2 update ( one for the system and the other one was the emui)
Now I cannot open google play or any google applications(maps, gmail, etc)
do you know how I can remedy that?
My emui version is 8.0.0
android version 8.0.0
It is a bit frustrating
my google play version is Google Play Store 10.8.32-all [0] [PR] 205344279 (240-480dpi) (Android 4.1+) 5 WHICH I updated through the Hisuite Update and downloaded this apk.

I can't update my Moto z2 force please help

Yesterday I got notification from Motorola Update Services about system update version OCXS27.1.4 (Android security updates November 1 2018). I download but it fails to install. [Software updated unsuccessful - Sorry, there was a problem updating your Moto Z². No changes were Made. √ OK]
I bought the phone second hand used so dunno it's history . I didn't root my phone it does not have an unlocked bootloader everything is official but still I can't update the phone I have factory data reset it also.Can you guys please help.My phone carrier is T- mobile and when I buy the phone it was T-MOBILE locked I live in Pakistan . Please help
You can use Lenovo Moto Smart Assistant. All of phone from USA cannot check update when leaving this country. We all have to use LMSA. It takes more time but seems quite safe. Good luck!
mr_5kool said:
All of phone from USA cannot check update when leaving this country.
Click to expand...
Click to collapse
That's not so! All US phones have a normal OTA update in Ukraine and Russia.
This may be if changes were made to the system. For example, the replaced logo.bin.
https://forum.xda-developers.com/z2-force/how-to/how-to-return-to-stock-sprint-t3694783
ilia3367 said:
That's not so! All US phones have a normal OTA update in Ukraine and Russia.
This may be if changes were made to the system. For example, the replaced logo.bin.
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I dont know what happened. But, of course, my ATT's logo was changed. Some others' phones did not.
When new update comes, I'll flash origin logo and try checking. Thanks buddy!!!!
And one problem more, it always fail when checking system update for my ATT. And also the Sprint before. The replacement of logo.bin may cause this. I'll check later.
I flashed the origin logo, but nothing happened. Still error when checking system update.

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