Help: Uk samsung direct handset - eux csc - Samsung Galaxy S20 / S20+ / S20 Ultra Questions &

Hello
I have just had delivery of my new s20 plus in grey which came direct from samsung uk
I have set the phone up and noticed that the firmware is march 2020 with no new updates
I knew the uk btu handset is on may 2020 however my csc shows EUX even set the phone up with a 3 sim ....
I have emailed samsung but wonder if there is any way I can get a BTU CSC for update as even samsung pay won't work
I have downloaded csc app from google and it only shows the one csc and no others .. samsung pay also says coming soon
very disspointed with samsung in fact I am really cheesed off ...
thanks in advance

Take a screen shot of the csc in settings

mikey_sk said:
Take a screen shot of the csc in settings
Click to expand...
Click to collapse
There you go - I have had some contact with Samsung after I complained but they are being Arsy with me - I have a tab s6 and it’s BTU so don’t know why I have ended up with this CSC and they are two / three firmware versions behind

sorry just noticed its EUX not as I have put .. .

Eux is the European version of the phone and not the UK version. It does have multi csc for BTU so should theoretically read yr UK sim card and ensure all UK services are active. Try a full factory reset. Otherwise ask Samsung for a BTU device.
Has u also looked at sammobile for the most up to date EUX firmware and flashed via odin?

I am returning it to Samsung as they have claimed it’s a UK version and will get updates which is crap because it’s not even on Sam mobile
I only have macs so can’t flash software and don’t really want to start messing with it as Samsung we’re naughty in giving me the handset they did
I’ve got pick up Friday and gonna order off amazon which is showing UK model
I tried factory reset and it still shows same
It only shows the European version available when I’ve gone into the info vi an app off google
Won’t ever buy from Samsung again

Think BTU is Europe and OXM its UK and Ireland

brunotuga said:
Think BTU is Europe and OXM its UK and Ireland
Click to expand...
Click to collapse
Please research before you post. None of what you wrote is correct.

I’ve ordered off amazon which is Landing tomorrow it says UK version so it better be BTU also get to split it over 5 payments so bonus .... also ordered before deadline for watch
Last time buy off Samsung their pile of crap is being collected Friday

mancuk29 said:
I’ve ordered off amazon which is Landing tomorrow it says UK version so it better be BTU also get to split it over 5 payments so bonus .... also ordered before deadline for watch
Last time buy off Samsung their pile of crap is being collected Friday
Click to expand...
Click to collapse
Sound decision better be safe than sorry plus amazon are fantastic with returns etc

west2cool said:
Please research before you post. None of what you wrote is correct.
Click to expand...
Click to collapse
Yes ment XEU is Uk and Ireland.

about EUX :
- it's not the active CSC but boot.carrier id
- you have not reboot your device after first wifi connexion
https://forum.xda-developers.com/galaxy-s20/how-to/galaxy-s20-ultra-g988b-firmwares-5g-t4060443
exemple with A515F:

Related

Alternative Firmware (Country) for Note 10 + (SM-N9750)

Hi,
I bought a Note 10 + Today in Dubai, United Arab Emirates.
Long story short - After a brief search online, I found the best price available on a website. It's only later when I realized that the phone is imported from Taiwan given that the Phones Model is SM-N9750.
What I found really frustrating is that some applications display the Taiwanese language. I check Sammobile for the same model and found that the only two countries supporting this particular model is Taiwan and Hong Kong. The rest of the phones from different countries have a different model number. So, is it possible for me to flash a firmware from any other country ( Preferably from USA, UK, UAE or India)? If so, which one is compatible?
Thanks
I have the N9750 (TGY/Hongkong) and it's in full French, I don't have app in Chinese.
maybe make a factory reset and reconfigure your phone in your language
neodemonium said:
I have the N9750 (TGY/Hongkong) and it's in full French, I don't have app in Chinese.
maybe make a factory reset and reconfigure your phone in your language
Click to expand...
Click to collapse
Thanks. Regardless of the language. Is there any way I can flash firmware from another country? Is there any compatible ones for this model?
rockz1991 said:
Thanks. Regardless of the language. Is there any way I can flash firmware from another country? Is there any compatible ones for this model?
Click to expand...
Click to collapse
No Im afraid you cannot. N9750 is being sold only in two regions as far as I know. Hong Kong and Taiwan. I also have a N9750 TGY/Hong Kong. And I love it. Absolutely no bloatware, dual sim and SD855. Only con I see is its updates are slow compared to other models. No Android 10 beta or stable till date
Shaan282 said:
No Im afraid you cannot. N9750 is being sold only in two regions as far as I know. Hong Kong and Taiwan. I also have a N9750 TGY/Hong Kong. And I love it. Absolutely no bloatware, dual sim and SD855. Only con I see is its updates are slow compared to other models. No Android 10 beta or stable till date
Click to expand...
Click to collapse
Well, that's sad. I was hoping that it might be compatible with any firmware that running on exynos.
Not that I don't like Taiwan and Hong Kong based fw. It really is rock solid.
Here's hoping that someone might test out alternative fw for this model in the future and let us know.
Thanks.
Shaan282 said:
No Im afraid you cannot. N9750 is being sold only in two regions as far as I know. Hong Kong and Taiwan. I also have a N9750 TGY/Hong Kong. And I love it. Absolutely no bloatware, dual sim and SD855. Only con I see is its updates are slow compared to other models. No Android 10 beta or stable till date
Click to expand...
Click to collapse
I have Note 10 (not Plus) from Taiwan and I was wandering when Android 10 will be released for this model!
Damianat said:
I have Note 10 (not Plus) from Taiwan and I was wandering when Android 10 will be released for this model!
Click to expand...
Click to collapse
S10+ Hong Kong version took whole one month over international model. So Im pretty sure the same formula will apply to our model aswel
I expect Android 10 update to arrive on 15 January at earliest.
rockz1991 said:
Hi,
I bought a Note 10 + Today in Dubai, United Arab Emirates.
Long story short - After a brief search online, I found the best price available on a website. It's only later when I realized that the phone is imported from Taiwan given that the Phones Model is SM-N9750.
What I found really frustrating is that some applications display the Taiwanese language. I check Sammobile for the same model and found that the only two countries supporting this particular model is Taiwan and Hong Kong. The rest of the phones from different countries have a different model number. So, is it possible for me to flash a firmware from any other country ( Preferably from USA, UK, UAE or India)? If so, which one is compatible?
Thanks
Click to expand...
Click to collapse
I also have a 9750 (shipped with BRI, then I changed it to TGY using Samkey) and found that during the OOB setup, some app titles were in Chinese, but as long as you chose English on the very first screen, everything including those with Chinese app titles will end up being in English. As a last resort, you can do a full reset and make sure you select English on the first screen.
If you need help navigating, try using Google Translate's live camera translation from another phone to understand what is displayed on your screen (I had to do that once since my S9+ shipped already on the home screen--in Chinese.)
---------- Post added at 04:51 PM ---------- Previous post was at 04:48 PM ----------
Shaan282 said:
S10+ Hong Kong version took whole one month over international model. So Im pretty sure the same formula will apply to our model aswel
I expect Android 10 update to arrive on 15 January at earliest.
Click to expand...
Click to collapse
The Chinese government is probably vetting it to make sure there's no hidden code meant to subvert their policies and make it easier to organize pro-democracy rallies (j/k).
Taiwan model note 10 plus
@Rocks1991
Same thing here. Wondering if we can do anything to change the language.
More serious issue i am facing is that the bottom speaker doesn't work at times even after the factory reset. Does anyone face that issue? I guess i should replace the phone as this issue persists. Can i get advice on this?
Rzd.

Galaxy Watch Active 2 44mm SM-R820 - Samsung pay (Aus)

I am purchasing a Galaxy Watch Active 2 44mm SM-R820 from overseas, but I am expecting Samsung pay will not work in Australia.
If I wish to change the country to Australia, what is the process? Do I need to download a new firmware?
Some years ago I successfully changed countries on my Gear 3 from German to Australian, but if I remember correctly, I downloaded Australian firmware..
Any comments would help
cheers
Craig
craig910001 said:
I am purchasing a Galaxy Watch Active 2 44mm SM-R820 from overseas, but I am expecting Samsung pay will not work in Australia.
If I wish to change the country to Australia, what is the process? Do I need to download a new firmware?
Some years ago I successfully changed countries on my Gear 3 from German to Australian, but if I remember correctly, I downloaded Australian firmware..
Any comments would help
cheers
Craig
Click to expand...
Click to collapse
Hi Craig, I did the same thing as you and had no idea about watch regions. I managed to switch to Australia region by configuring the firmware. Check this video guide out
https://www.youtube.com/watch?time_continue=96&v=EyaGf31T6Xc&feature=emb_title
Note NetOdin was not able to detect my device even though I was connected to it hotspot in download mode. I used another laptop and it worked. I had enabled 'public network access' on the firewall for NetOdin on both laptops.
Samsung Pay and offline Spotify playlists now work.
I hope this helps.

Using HongKong S20+ in Europe: which things won't work.

Hi all,
I live in Europe and am planning to buy a Snapdragon S20+ from HongKong.
I've checked which network bands the HK phone supports and all bands I need are there.
Before placing the order I want to check with you guys if I have a clear picture of all limitations that come with buying a HK S20+ in Europe.
The list I compiled so far:
- No Samsung Pay (I don't care, won't use it)
- VOLTE may or may not work depending on your carrier (I don't care, I barely call and if I call I don't care about the quality)
- No warranty in Europe .
- Difference in timing of updates
Anything else I should take into account?
YH93 said:
Hi all,
I live in Europe and am planning to buy a Snapdragon S20+ from HongKong.
I've checked which network bands the HK phone supports and all bands I need are there.
Before placing the order I want to check with you guys if I have a clear picture of all limitations that come with buying a HK S20+ in Europe.
The list I compiled so far:
- No Samsung Pay (I don't care, won't use it)
- VOLTE may or may not work depending on your carrier (I don't care, I barely call and if I call I don't care about the quality)
- No warranty in Europe .
- Difference in timing of updates
Anything else I should take into account?
Click to expand...
Click to collapse
Carrier Aggregation may suffer, which will reduce download speeds. I have a Hong Kong variant, VoLTE, WiFi Calling and Samsung Pay work however I'm in the US, your results may vary as you mentioned depending on the carrier. Don't expect you can modify the CSC, you can't change it. Samkey doesn't support HK variants and OXM, which allows Preconfiguration changes for different European CSC's isn't embedded in the software. Updates have come in a timely fashion every month and there's no Carrier Branded Bloatware. Even though the device has some limitations I've been pleased with the HK variant, anything but Exynos!
varcor said:
Carrier Aggregation may suffer, which will reduce download speeds. I have a Hong Kong variant, VoLTE, WiFi Calling and Samsung Pay work however I'm in the US, your results may vary as you mentioned depending on the carrier. Don't expect you can modify the CSC, you can't change it. Samkey doesn't support HK variants and OXM, which allows Preconfiguration changes for different European CSC's isn't embedded in the software. Updates have come in a timely fashion every month and there's no Carrier Branded Bloatware. Even though the device has some limitations I've been pleased with the HK variant, anything but Exynos!
Click to expand...
Click to collapse
Thanks for sharing your experiences.
I'll go for the HK version then. Don't see any reason why I shouldn't.
Actually Samsung Pay should work in Europe flawlessly, only thing that won't work is rewards. To be more precise, rewards do work, but the rewards shown are the ones of the phone's original country...
As for the Samkey CSC change limitation, I remember reading a post here about a user that changed CSC from Taiwan to Hong Kong using Samkey...
Rulsar_Tec said:
Actually Samsung Pay should work in Europe flawlessly, only thing that won't work is rewards. To be more precise, rewards do work, but the rewards shown are the ones of the phone's original country...
As for the Samkey CSC change limitation, I remember reading a post here about a user that changed CSC from Taiwan to Hong Kong using Samkey...
Click to expand...
Click to collapse
Good to know. I'm currently not using or planning to use Samsung Pay but that might change in the future.
Regarding the CSC limations, I don't see any reason why I would need to change the CSC.
Reason why you may want to think twice is that in the event if you get unit with poor uniformity seller may not be willing to replace it as easily
How do you plan on buying it?
Sharpshooterrr said:
How do you plan on buying it?
Click to expand...
Click to collapse
I bought mine from T-Dimension. Just be sure to order from their .de or .co.uk site and you don't have to pay any customs. Cheeper then the Exynos version here in Sweden. Took about 2 weeks to get the phone. First they ship it from HK to their warehouse in UK then from there to me.
Skickat från min SM-G9860 via Tapatalk
I have ordered the phone from WondaMobile.
They have the HongKong Snapdragon version for the same price as the Exynos in my country.
Also no customs are being charged as they will ship it from/via the UK.
I have ordered S20 ultra also from WondaMobile. I was on 6th of May and I'm hopping the delivery will not take to much time. I also hope I don't have to send it back because of broken camera glass or other issues which s20 ultra suffers...
Hello
My S20 Ultra comes to WondaMobile and is amazing (model 512/16GB)
Samsung Pay and Volte work perfectly.
Photos are fantastic.
I also have the Snapdragon version
Get it. I had the Exynos and it had a poor battery life plus other disadvantages
Could someone check for me ?: Dutch (the Netherlands) language included in the HK version? Mi
is the hongkong version better than the chinese version ??? any differnce
and what about 5g my country supports sub 6 which is 3.5 bandwith
ChromeFR said:
Could someone check for me : Dutch (the Netherlands) language included in the HK version? Mi
Click to expand...
Click to collapse
Yes, it is.
dr.memo1o said:
is the hongkong version better than the chinese version ??? any differnce
and what about 5g my country supports sub 6 which is 3.5 bandwith
Click to expand...
Click to collapse
Samsung pay and Google services work.
5g is ok for France
Hello, what is the CSC, what is the use of it and why someone would change it? Are the european languages supported in this version?

Question Country of origin?

Hey guys, I'm seeing a lot of posts coming from Z Fold4 owners who bought their phone on the refurbished market and that can't set up Wallet.
Those phones are often listed as coming from the country where they are being sold. But Samsung Wallet (Pay) doesn't lie and will only be able to get set up in the country of origin.
Now in Europe, most Z Fold4 come with the EUX firmware (except for a few service providers firmwares that remain there and there).
My question is : Is there a way to know the country of origin of a Z Fold4?
The only way I've found so far is to ask a Samsung representative the country by giving out the IMEI number.
Isn't there another way..?
Thanks a lot!
I can't set up Samsung Wallet either, and I bought my phone one the Samsung Store during the pre-order period.
The issue is that I live in France but Wallet seems to think I'm from Germany, for no reason, so I can't achieve the enrollment.
I just think they messed up something with the new CSC policy.
I told them but nothing has been done since August.
I have a S21U on the side, and everything is working perfectly on it, same location and SIM.
So don' count on it and use Google Pay if you can.
Nat.smith26 said:
The issue is that I live in France but Wallet seems to think I'm from Germany, for no reason, so I can't achieve the enrollment.
Click to expand...
Click to collapse
Thank you! So you bought the Fold4 on the Samsung Shop while living in France?
Then there is definitely something wrong. I'll send a report as well, in hopes that the issue gets looked at.
Yep Samsung Shop France.
There is something wrong with the EUX CSC.

Question FOLD4 and Samsung pay

Morning guys,
I'm trying to find a solution about my samsung wallet not working (cant add debit card) on y new fold4
i bought it on EU warranty, but i'm from italy.
From what I've red around is with a German csc, not sure but, wallet greated me in german language.
Is there anyway to use it without void warranty?
Thanks for ur help.
Ps. really sry for my bad english, no google translate btw
Found a way to change the CSC on our Fold 4!
Hi guys, This is not gonna be much info but to let you know it is possible, at a cost. So I bought an F936N - CSC: KTC (Korean). It came with the KT branding and the nasty bloatware with the extra setting menu for KT. I was sick of it. I tried...
forum.xda-developers.com
maybe this could help.
Hey.
I think everybody in Europe has the same issue.
I'm in France and detected in Germany so I can't set up Samsung Wallet.
On my S21U, same SIM, same place, that works.
They f*cked up something with their new EUX CSC.
I've sent them a lot of message and posted on the Members app but I didn't get any answer.
It happens to me the same way I have csc eux eux eux wwa
hi, i have the same problem, fold 4 Germany and samsung pay doesn't work. I changed CSC putting the India one but I hadn't received the update to A13 and therefore I had to put CSC Eux back, the problem remains DTM branded. On you tube there is a guide through the Alliance Shield app to change the region but I don't understand if it works for A13.

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