Develop Bugs

Q: Is my device defective?

Ok here's the deal, I have my device about 3 months and never had a problem. Since last week my phone kept turning off when I'm on the home screen, restarts when screen is off. So I was advice to try and hard reset my device which I did bunch of times and problems still continues. I did not install any apps when I hard reset it and I don't know what to do????

tsanchez31 said:
Ok here's the deal, I have my device about 3 months and never had a problem. Since last week my phone kept turning off when I'm on the home screen, restarts when screen is off. So I was advice to try and hard reset my device which I did bunch of times and problems still continues. I did not install any apps when I hard reset it and I don't know what to do????
Click to expand...
Click to collapse
Random restarting can happen with custom ROMs. It's happened to me with CM a while back. With you being on a custom ROM, that may be what is causing your issue.
Only way to really determine the cause is to view your logcat, which is tricky because it is cleared on a reboot. This app: aLogcat (free) might be useful. You can set it to save your logcats to your sdcard in intervals, that way it is persistant through a reboot.
You can monitor that and see what exactly is causing your issue.
You can also flash back to stock and see if the issue persists.

If you are running stock rom then your main board might be going bad. Someone sent me an article the other day about this happening to people. Apparently Samsung fixes it for free.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

[Q] SPH-L710 reboots in recovery Battery, power button issues possible

I have read the other posts regarding the rebooting issues of the Sprint Galaxy S3 variant, but I seem to have a touch more difficult problem. My phone constantly resets and seems to be getting worse. It now will reset in the middle of recovery. I was able to wipe the cache and dalvik and then it started resetting even more frequently in recovery and made reloading the rom impossible. It even resets in the download screen. So it makes it impossible to use Odin and other applications. If anyone has any ideas let me know. I have a few possible options that I am pondering. The following is what led up to this if you need some background:
A week ago, I noticed that my battery suddenly was not charging when wifi was on. I turned it off thinking it was some glitch and reset the phone and plugged it in to charge. It said it was at 100 % some hours later. then I turned it back on again and within a couple minutes, it said it was at 22%. So I hard reset and then plugged it into the wall, but it was still not charging. I had go somewhere,so I plugged it into the car charger and enabled fast charge. I turned on my data and all the sudden it rebooted, lost my wifi password, but when it came back on, it was charging properly. So I thought it was just some odd glitch. Charged properly for days.
Then I noticed the phone starting to randomly reset maybe once very other day when texting. I was actually going to put on a new rom tomorrow thinking maybe my old one had become corrupt. Then it suddenly increased drastically tonight to where it was starting to reset constantly. I thought maybe the button was stuck, and pulled off my otter case to make sure it wasnt being pressed down oddly, but it continued. Then I went into recovery and was able to wipe the cache and dalvik before it got really bad and now it won't even let me stay in recovery for any length of time. I almost got a rom loaded when it reset and its been resetting faster than ever. Becoming unresponsive to button presses as well. Even when I could get into the recovery, it would keep showing "swipe screen to open," as the power button was apparently continuing to activate or the phone was trying to reset itself. And yes, I have tried a battery pull several times and then tried to get into recovery, only to be booted out right as I see the recovery screen if I get there.
So that is my problem. I can't flash odin or anything else as the phone just keeps resetting. Part of me thinks to get a new battery and try to see if that doesn't solve my issue, as maybe the battery is causing the phone to reset? But part me is also thinking maybe the power button has gone sticky suddenly? It won't charge it seems as the red light will not come on and it keeps resetting before the battery charging icon can even come up. Any help or advice would be appreciated. I am leaning towards the battery going bad suddenly and shorting out the phone. I now have the battery, which last I saw was at 48% (It was charging when this happened), out of the phone and am waiting till morning to hopefully pick up a new battery. But I would appreciate any insights into this issue.
Thank you very much

Same issue
I'm having the same issue described above with the S3 constantly rebooting. I can get into download mode but it restarts a few seconds into the flash. I have tried a different battery but that did not solve the problem - I am also thinking it's a power button issue... any suggestions?

mawamd said:
I'm having the same issue described above with the S3 constantly rebooting. I can get into download mode but it restarts a few seconds into the flash. I have tried a different battery but that did not solve the problem - I am also thinking it's a power button issue... any suggestions?
Click to expand...
Click to collapse
I just had my phone replaced for same reason ( Thank god for insurance) Download mode would last about 5 seconds, Recovery would do the same. I managed to get a stock restore with flash counter reset to boot as i was walking into the Sprint store for the techs to look at this lol.. Same exact thing happened on my S2. Power button is done. If you have INS call and get it replaced (Took me about a week for new phone)

I read some post on possibly using Samsung Kies to flash a new ROM, but that was for the international version. I would be curious if anyone has ever tried this or if its possible to replace the power button with a part replacement? I have ordered an S4 but this time I will make sure to use the home and left touch pad more often to unlock the phone and save wear on the power button. I wold still be interested f anyone has found a fix for this.

mawamd said:
I'm having the same issue described above with the S3 constantly rebooting. I can get into download mode but it restarts a few seconds into the flash. I have tried a different battery but that did not solve the problem - I am also thinking it's a power button issue... any suggestions?
Click to expand...
Click to collapse
So after looking around, I am pretty convinced this the power button,as people describe on this question. If you don't have insurance, I see there are selling replacements or you can pay someone to replace and fix the power button fairly affordably on ebay. I might go the second route, as I want it fine right and the man had a 100 percent rating positive, and I dont really know what I am doing lol. Thanks everyone for your answers.

Note 4 stuck on yellow Sprint startup screen

Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.

You answered your own question. You need to try a factory reset. Problems happen when you upgrade to new software without wiping.

dschachm said:
You answered your own question. You need to try a factory reset. Problems happen when you upgrade to new software without wiping.
Click to expand...
Click to collapse
Dschachm is correct. Then if you root and install TWRP you can back it up with all of your apps and data. So if there is ever a problem again, just restore and done.

So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.

I've gotten the sprint yellow screen and nothing else.phone doesn't turn on? When I try turn it on after removing batteryou I get the android figure and phone turns off? How can I reboot or start the phone..?and can I save my contacts?

Corrupted hard drive= dead Pixel C

Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this

yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.

xm0is3sx said:
Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this
Click to expand...
Click to collapse
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now

damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
Tell us please, how the replacement device. Because I am from Russia and I detail it is important to find out how things are going.

dkryder said:
yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.
Click to expand...
Click to collapse
im guessing the battery was around 80% when it decided to mess up so i think it got stuck formatting the hard drive and just died from there

damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
any guess why this happened to yours? im thinking it might have to do with the magnets inside the pixel C i did stick it on the fridge to see if it was pretty strong (dumb yeah i know) lol it did work fine while stuck to fridge but messed up a few hours after that

This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."

jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
thats the same message i got also after turning on the display I also have a keyboard and took it off to put the tablet on the fridge and put it back on the keyboard afterwards and it still worked fine until i turned the screen off and tried to turn it on later

jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
yup, this has happened to mine several times but except for one time, i just pressed vol dn & power to get to the options screen and rebooted. so i did not have to reset but one time. but mine has not died yet. i also think the magnets might be causing this and some other issues

I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?

You guys could always try to unlock your bootloader from fastboot and reflash the stock images.
PriyanPhoenix said:
I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?
Click to expand...
Click to collapse
God I hate dealing with non-technical customer service reps, the devs from Dolphin Browser didn't understand portrait vs landscape, I ended up stopping the conversation because I'd rather beat my head against the wall. Same thing goes for Wizards of the Coast and Magic 2015, I asked then why all my data on my tablet didn't sync to the cloud since it was using Google Play games so I could continue the game on my phone and they just kept on saying "It's not meant for phones so that's why it doesn't work" even though it actually worked perfectly on my phone, they also kept calling me by the wrong name, even after multiple corrections.
Sent from my Pixel C using Tapatalk

I have the EXACT same problem on my 32GB píxel c, i am returning it.
Enviado desde mi XT1039 mediante Tapatalk

Same here
Okay, same boat here. Just received my Pixel C two days ago. Pretty neat to use, put always fully charged. Several unresponsive(freeze) occurs to me, especially when I tried Lens Blur feature in Google Camera. But overall I'm pretty satisifed with the experience and design.
Today I got onboard of a airplane. I guess it's after X ray security check machine... then I opened the tablet it prompted me with password. And the following with sort of "your drive is corrupt but we can restore it from Google backup" things. I clicked next (it's fully charged by now) and the looping restart begins. I can't even turn it off until I find the vol down + power trick to enter the recovery menu. But right now it's completely unusable. I think I'll request a order returning when I'm back...

I've just had the same experience on a third Pixel C, this time after about a week. I think this time I'm just going to demand a refund. They've failed to send me a single working device and don't seem to have any fix for this. I can't go through a continual process of RMA-ing and losing any data not yet backed up indefinitely.

What country are you guys from for those of you having issues? I'm in the USA and bought mine as soon as it launched and haven't had a single issue with it, meanwhile I see a bunch of people are having random QA issues which seems to be pretty odd.
Sent from my Nexus 6 using Tapatalk

I'm in the UK. I bought at launch so I'm well outside the 30-day window, but I've gone through three different units. On the plus side, they agreed to a refund with no hassle at all so I assume this isn't an isolated issue. Thanks to Amazon Prime I'm already setting up a Sony Xperia Z4 and, whilst I'd still prefer stock Android and the Pixel C 's aspect ratio, I'm actually pretty impressed with it so far...

Same thing here.
Did your replacement function?
Some premium tablet
Screw Google for not sending a USB C to USB A 3.0 cable so I could at least attempt a ADB factory flash.

God I hate dealing with non-technical customer service reps,
Click to expand...
Click to collapse
You know "boot loop" isn't a technical term right??

Pixel resets itself and gets stuck in bootloop 7.1.2

Hello all,
My Pixel XL randomly started resetting on its own and then gets stuck in a bootloop. It used to reset 1-3 times a day a do this (Its been going on about a week now), but the last couple of days its been doing this several times an hour. I can get it to stop the bootloop and finishing turning on by pressing the power button a bunch during the loop, but it will shortly reset and start the bootloop.
I can't even power my device off, because before it can finish powering down, it will reset into the bootloop. I have contacted Google, and they weren't much help. They said they can send me a new device, but it will be a week or two. Any suggestions on what I can do in the meantime to try and fix this? I've already done a factory reset and that did not help.
Thanks!

This keeps happening to me. Any luck finding a fix?

Same here. I updated to the latest patch a few days ago and now my Pixel (not Pixel XL) goes through bootloop a few times a day...

I've had similar issues with my Pixel XL recently. It started with a random reboot, after which it just ran really slowly, with apps telling me they weren't responding or the whole thing just freezing up. Shortly after that it went into a boot-loop (boot, input PIN to unlock, screen freezes, auto reboot, rinse/repeat).
For me, a factory reset would solve the issue for a couple of days then it was back to the same problems.
I returned mine to the shop this weekend, and they have sent it off for repair/replacement; in the meantime they've given me a basic Android loan-phone.
Sorry; I'd like to tell you I had a fix for this, but I just wanted to say that I too experienced this issue and simply took it back for replacement/repair. I guess it depends where you bought it (I got mine SIM-free from a shop in the UK) for them to offer something else to tie you over.