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I'm using T-Mobile HTC Touch Pro 2 on AT&T network and cant receive calls when I'm on data network (read browsing, facebook app, slacker radio app).
I'm on AT&T EDGE. Is there anything that can be done to avoid this? Thanks.
blueguy19 said:
I'm using T-Mobile HTC Touch Pro 2 on AT&T network and cant receive calls when I'm on data network (read browsing, facebook app, slacker radio app).
I'm on AT&T EDGE. Is there anything that can be done to avoid this? Thanks.
Click to expand...
Click to collapse
The problem is that when you're using your T-mobile phone on the AT&T network, your data connection is through EDGE, not 3G...and one of the drawbacks to EDGE is that you can't have an active data connection at the same time as an active phone call.
It's a hardware restriction, caused by the different 3G bands AT&T and T-mobile use. Your only real solution would be to get an AT&T-branded phone so you can use their 3G bands, or start using t-mobile's network with your TP2 so you can use their 3G.
sirphunkee said:
The problem is that when you're using your T-mobile phone on the AT&T network, your data connection is through EDGE, not 3G...and one of the drawbacks to EDGE is that you can't have an active data connection at the same time as an active phone call.
It's a hardware restriction, caused by the different 3G bands AT&T and T-mobile use. Your only real solution would be to get an AT&T-branded phone so you can use their 3G bands, or start using t-mobile's network with your TP2 so you can use their 3G.
Click to expand...
Click to collapse
Agreed that you can't do both at the same time, but it sounds like the phone should still automatically suspend the data session to take the phone call. Sounds like an application is forcing the data connection to stay active, what programs do you have installed?
Toleraen said:
Agreed that you can't do both at the same time, but it sounds like the phone should still automatically suspend the data session to take the phone call. Sounds like an application is forcing the data connection to stay active, what programs do you have installed?
Click to expand...
Click to collapse
I think it would be nice if it worked that way....but that's not how it's been for me. Maybe there's a registry setting that makes it one way or the other, but on the custom roms I've used it doesn't work the "nice" way. Calls go to voice mail if I'm actively accessing/transferring data (on an EDGE connection).
Are you saying that your TP2 actually does suspend the data session -- from personal experience? Or just that it should be that way?
MCbrian said:
I think it would be nice if it worked that way....but that's not how it's been for me. Maybe there's a registry setting that makes it one way or the other, but on the custom roms I've used it doesn't work the "nice" way. Calls go to voice mail if I'm actively accessing/transferring data (on an EDGE connection).
Are you saying that your TP2 actually does suspend the data session -- from personal experience? Or just that it should be that way?
Click to expand...
Click to collapse
I can't say for sure on my TP2 as I've generally got 3G coverage everywhere I go. When I was using my 8525 I specifically remember being impressed the first time I was in the middle of a download and it recovered after taking a phone call, was definitely a custom ROM too. Probably was WinMo 6.0 at that time though.
When you are using data and recieve a call it should stop data and allow the call to go thru when you are using EDGE. Since you are using a none AT&T device they probably wont fix the issue unless you reproduce the issue with an AT&T device. Also i tested this on my TMO TP2 by loading a website and making a call to my TP2 at the same time and it stopped my data as the call came thru then when i ignored the call it continued to load the website.
Sik96teG said:
When you are using data and recieve a call it should stop data and allow the call to go thru when you are using EDGE. Since you are using a none AT&T device they probably wont fix the issue unless you reproduce the issue with an AT&T device. Also i tested this on my TMO TP2 by loading a website and making a call to my TP2 at the same time and it stopped my data as the call came thru then when i ignored the call it continued to load the website.
Click to expand...
Click to collapse
It may depend on other factors then -- like maybe what rom you're running. After I posted above I tested this again -- to confirm what I posted, by starting the download of a very large file. I then called my phone from a landline and sure-enough the call went to VM after a few rings. So, maybe just a characteristic of my ROM, but it's definitely true for me on T-Mo USA (on EDGE). When I stopped the download my phone received calls just fine, so it's not a general receiving-calls issue.
Tomorrow when I'm at work -- and have a full-strength 3G connection -- I'll try it again to confirm that it does receive during 3G data. I've done that test before -- I've received calls with my laptop tethered to the TP2 on 3G and kept the data connection and received the call, but I haven't tried with the rom I'm currently running.
Sik96teG said:
When you are using data and recieve a call it should stop data and allow the call to go thru when you are using EDGE. Since you are using a none AT&T device they probably wont fix the issue unless you reproduce the issue with an AT&T device. Also i tested this on my TMO TP2 by loading a website and making a call to my TP2 at the same time and it stopped my data as the call came thru then when i ignored the call it continued to load the website.
Click to expand...
Click to collapse
I experienced the same thing with my EDGE-only Wizard (8125) on AT&T...incoming calls would be routed straight to voicemail if I had an active data connection going. And, whenever I would try to make an outgoing call, I would get an error message telling me that I couldn't make the call until I closed the data connection.
We all agree that EDGE can't multi-task like that, so to speak...but I think the issue of prioritizing or not prioritizing voice over data is handled at the device level, and/or by carrier control, rather than as a function of what the network can/can't do. My guess at this point is that there might be a reg setting that controls giving calls default priority at all times, but I have no idea what/where it is
sirphunkee said:
but I think the issue of prioritizing or not prioritizing voice over data is handled at the device level, and/or by carrier control, rather than as a function of what the network can/can't do. My guess at this point is that there might be a reg setting that controls giving calls default priority at all times, but I have no idea what/where it is
Click to expand...
Click to collapse
Yeah, that's what I was thinking....well, guessing really -- I don't know. But I know what my experiment showed. A registry setting could explain why it would work for some and not others. Or could a different radio-rom possibly make a difference?
I have no idea.
MCbrian said:
Yeah, that's what I was thinking....well, guessing really -- I don't know. But I know what my experiment showed. A registry setting could explain why it would work for some and not others. Or could a different radio-rom possibly make a difference?
I have no idea.
Click to expand...
Click to collapse
Now that you mention it, my money is on the radio (don't know why I didn't think of that).
blueguy, what radio are you using? And for that matter, what ROM? ATT, Tmo, or...? I'll test it on mine just like MCbrian did, since I have a different radio (.14), once I recall how to force my toy into EDGE-only mode. so, tomorrow morning
EDIT: sik96teg, same question to you...what radio/ROM are you using?
right now im on 4.49.25.57(i believe this is the stock tmo 6.5) radio and i have tried a few other radios over the last few monthes(never really tested them but dont recall this issue). i use to be on an energy rom and now im on leo cell evo rom. Also when i did have this issue a long time ago i called tmobile and they stated at the time it was a known issue and it was suppose to be resolved in a few days and a few days later it started to work. I also made about 10 calls and only one of them didnt come thru to the phone. My home phone rang for about 30 secs then went to vm but no indicator on the device but that only occured 1 out of 10 tries.
MCbrian said:
Tomorrow when I'm at work -- and have a full-strength 3G connection -- I'll try it again to confirm that it does receive during 3G data. I've done that test before -- I've received calls with my laptop tethered to the TP2 on 3G and kept the data connection and received the call, but I haven't tried with the rom I'm currently running.
Click to expand...
Click to collapse
Just confirming what I thought: On a 3G data connection, data-transfer continues and the voice call is received simultaneously, as it should.
Thanks for your inputs and my answers
I'm using Tmobile ROM which upgraded me from WinMo 6.1 to WinMo 6.5. I'm not sure what was the radio on it. But I flashed it with Hard-SPL and then with 4.49.25.88 Radio.
Even then the issue still persists
I read somewhere it happens due to NOM1 and NOM2 kind of EDGE network. NOM1 has capabilities to suspend data connection and give preference to phone call, NOM2 doesnt support this behavior. It seems AT&T is using NOM2 in my area. I'm not sure though if this is causing the issue that I'm experiencing.
I called AT&T Technical Support and they said they see my phone as Unkown device and can' support it.
Please this is really annoying, any help is appreciated.
Same here, I am currently with the new official (ok better leaked) ROM and the Radio that was provided (the latest).
The point is that when I am on 3G i can receive both data and calls which is obvious. Now after reading this thread I noticed that when I am on standard GSM and someone calls me, they get notified that my phone is switched off.
What is weird is the fact that there should have been an option to state Call over Data or the opposite for that matter. I think my old Nokia N95 had a similar option.
So, yeah, is that a bug or a feature?
i'm just guessing...but, I believe the simultaneous data/call is a function of 3G .....EDGE is the bare-bones basic thing....
at least that's how they make it sound in the commercials
....i should have read the replies in the thread...
stormrain said:
when I am on standard GSM and someone calls me, they get notified that my phone is switched off.
What is weird is the fact that there should have been an option to state Call over Data or the opposite for that matter. I think my old Nokia N95 had a similar option.
QUOTE]
When I tested this (on EDGE) by calling my TP2 from landline it went to voicemail. Another time I was on EDGE and someone tried to call me and they had your experience: "Out of area/unreachable". And this was within 24 hours, on the same rom without changing any setting (at least, not on purpose).
I've never seen an option to set data/voice priority.
Click to expand...
Click to collapse
I flashed Energy ROM with .88 radio, it did improve download speed. But still don't receive calls while using data.
Is there any other ROM which allows this?
The Rhodium isn't capable of simultaneous data and voice.
You should have a GPRS Class A phone, but that should have 2 antennas. (See link)
So only one of them is active, data OR voice.
But normally it should pause the data connections and give priority to the voice connection.
ronh said:
The Rhodium isn't capable of simultaneous data and voice.
You should have a GPRS Class A phone, but that should have 2 antennas. (See link)
So only one of them is active, data OR voice.
But normally it should pause the data connections and give priority to the voice connection.
Click to expand...
Click to collapse
I believe it IS capable, if you are on 3G data. Not if you are EDGE / GPRS.
ronh said:
The Rhodium isn't capable of simultaneous data and voice.
You should have a GPRS Class A phone, but that should have 2 antennas. (See link)
So only one of them is active, data OR voice.
But normally it should pause the data connections and give priority to the voice connection.
Click to expand...
Click to collapse
stevedebi said:
I believe it IS capable, if you are on 3G data. Not if you are EDGE / GPRS.
Click to expand...
Click to collapse
Yes -- it absolutely is, as stevedebi states, on 3G. So the limitation on EDGE isn't the phone, really, it's the nature of EDGE/GPRS.
Is anyone experiencing a long delay when dialing out? I am on stock rooted ROM. One of my buddies is having the same issue also. The delay is about 5-10 seconds. I don't have this issue when I use the same SIM card with my old iPhone.
I live in Michigan
memee4eva said:
Is anyone experiencing a long delay when dialing out? I am on stock rooted ROM. One of my buddies is having the same issue also. The delay is about 5-10 seconds. I don't have this issue when I use the same SIM card with my old iPhone.
I live in Michigan
Click to expand...
Click to collapse
I have this with my Note II, and so did my Note I and my Streak.
I have seen this on a few of my friends devices. Test this for me
Make a phone call and watch your data icon. It will go from 4g LTE to 4g then disappear the the call will go through.
Then call your phone and watch as the data icon goes from 4g to nothing then ring.
It seems to b a problem with a few select phones. Not sure if its a software or hardware issue. But I have reported the issue to at&t and samsung . Due to the fact that I have seen it on 4 phones
Sent from my SCH-I605 using xda premium
BIGfin86 said:
I have seen this on a few of my friends devices. Test this for me
Make a phone call and watch your data icon. It will go from 4g LTE to 4g then disappear the the call will go through.
Then call your phone and watch as the data icon goes from 4g to nothing then ring.
It seems to b a problem with a few select phones. Not sure if its a software or hardware issue. But I have reported the issue to at&t and samsung . Due to the fact that I have seen it on 4 phones
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
This is exactly what I have noticed!!!! I am also not sure if it's a software or hardware issue.
Seems normal to me. Voice over LTE is not (yet) enabled/available/supported. For voice, the radio has to switch from LTE to UMTS, and then establish a connection to the new network.
normaaaan said:
Seems normal to me. Voice over LTE is not (yet) enabled/available/supported. For voice, the radio has to switch from LTE to UMTS, and then establish a connection to the new network.
Click to expand...
Click to collapse
The issue is a total loss of data. So no talk and surf
Sent from my SCH-I605 using xda premium
Just a quick check - is data set to be LTE-only? You generally can't have simultaneous voice and LTE data.
You could try turning off LTE data and forcing WCDMA/GSM data. That might help.
Also, the signal has to be very strong for simultaneous voice and data. When there is low signal strength, the carrier may have elected to suppress data in favour of voice.
You could also experiment with other baseband firmware. That has made a difference on some of my other phones. The configuration of the carrier's towers plays a big role. However, in my limited experience, signal strength has been the key factor.
Good luck!
I have had two phones with the stock builds and base bands next to each other with all the same settings and one works fine the other doesn't.
The weird thing on top of it is that 50% of the time when making outgoing calls it fails. And when people call they receive the message that the line is no longer in service
Sent from my SCH-I605 using xda premium
Stab in the dark: That sounds like a loose antenna connection - if it happens to the same phone all the time (that was the cause of a similar issue on my old Moto Milestone); or a carrier issue - if it happens on the same tower. (Just because two phones are side by side doesn't mean that they are connected to the same tower.)
The code for radio info is *#0011# http://forum.xda-developers.com/showthread.php?t=1802028 (I know we're not talking about fast dormancy - well, we are talking about radio state switching for the OP - but that thread and Erica's two XDA videos on fast dormancy have lots of good info on radios and data.)
I'm all out of ideas now ...
So, i'm in the UK with my nice shiny OP3 (on Three UK) - I am rooted with twrp, but same applies on stock.
The radio in this phone seems to prefer H+/3G to 4G, even though where i live, i have full bars on both. My nexus 5 always prefered 4G, and the OP3 is set to prefer 4G but 90% of the time drops to 3G/H+
Another interesting thing, if i use the testing menu to force LTE only, even if it's on 4G already, completely stops any signal getting through for a number of minutes until it decides to connect sometime later. I have full LTE signal in my room too.
Is this a radio problem that could be solved in the future with a software update? not seen anyone else with this issue!
FYI, when it is on 4G, it's super fast and stays connected until a reboot, where the whole process starts again
Norman
manor7777 said:
So, i'm in the UK with my nice shiny OP3 (on Three UK) - I am rooted with twrp, but same applies on stock.
The radio in this phone seems to prefer H+/3G to 4G, even though where i live, i have full bars on both. My nexus 5 always prefered 4G, and the OP3 is set to prefer 4G but 90% of the time drops to 3G/H+
Another interesting thing, if i use the testing menu to force LTE only, even if it's on 4G already, completely stops any signal getting through for a number of minutes until it decides to connect sometime later. I have full LTE signal in my room too.
Is this a radio problem that could be solved in the future with a software update? not seen anyone else with this issue!
FYI, when it is on 4G, it's super fast and stays connected until a reboot, where the whole process starts again
Norman
Click to expand...
Click to collapse
Check your APN.
papi92 said:
Check your APN.
Click to expand...
Click to collapse
APN Is exactly the same as my nexus 5, and i even added a new one. Same deal.
I'm an IT Professional, just not a developer. i've done everything i can think of. 4G does work, but only when it wants to. My phone is also registered with my carrier correctly.
Bump on this anyone?
I am having a similar problem I guess. I have the dual sims installed and one sim randomly shows no range. Further, the network preference is not the way it is supposed to be - Chose it as 4G and if 4G is not detected it falls back to 2G.
Same issue forcing lte fixes lte for me but then no calls come through
Sent from my OnePlus 3
dkotoric said:
Same issue forcing lte fixes lte for me but then no calls come through
Sent from my OnePlus 3
Click to expand...
Click to collapse
Same as you. Anyone know how to fix the network priority to lock onto LTE first and then drop to 3G for calls?
Sent from my unknown using XDA-Developers mobile app
cdkg said:
Same as you. Anyone know how to fix the network priority to lock onto LTE first and then drop to 3G for calls?
Click to expand...
Click to collapse
I did notice when I do have LTE it's fine but it won't re lock onto LTE after a call on Three where it has to drop to H
I'm having a problem where the phone catches 4G+ "carrier aggregation" and it'll jump from to 4g+ to 4g and back to 4g+ really fast like almost flashing . And speed test are showing low numbers. T-Mobile USA.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Same here. Sometimes it just locked to 3g/h+ in a strong LTE area for no reason. I'm on stock oos with one sim and 1 apn. Sometimes I need to reboot the phone to get LTE back.
Sent from my Pixel C using XDA-Developers mobile app
I first put my sim into slot 1 when I first got the device, I was having the exact same issue. I found that the data priority sim, or if you only have one sim needs to be in sim slot 2.
mrnovanova said:
Same here. Sometimes it just locked to 3g/h+ in a strong LTE area for no reason. I'm on stock oos with one sim and 1 apn. Sometimes I need to reboot the phone to get LTE back.
Click to expand...
Click to collapse
Yes exactly. And even then it doesn't show up straight away despite 3/4 and usually full signal. Sometimes just putting it into standby mode and leaving it 20mins can sort it... Until I get another call lol. Wondering if it's just a software or firmware issue that could be patched. Lte is fine it's just never preferred despite the options being set
papi92 said:
Check your APN.
Click to expand...
Click to collapse
APN is not the universal response. Here he faces a problem of inaccurate network type choice, APN is only to have acces to internet through the provider's proxies. It's a radio problem clearly, the baseband is probably to be corrected by OnePlus.
It's really a strange thing to see those network type issues, MMS issues are still present after all those years.
Striatum_bdr said:
APN is not the universal response. Here he faces a problem of inaccurate network type choice, APN is only to have acces to internet through the provider's proxies. It's a radio problem clearly, the baseband is probably to be corrected by OnePlus.
It's really a strange thing to see those network type issues, MMS issues are still present after all those years.
Click to expand...
Click to collapse
This is what I thought. It's probably an easy fix for oneplus or rom developers. Custom radios are nothing new. Let's hope so anyway!
This is happening to me as well. I'm on three in a strong 4G area but it always prefers 3G it's so annoying hope it gets fixed soon.
Sent from my ONEPLUS A3003 using Tapatalk
same problem here.
i tested op3 with 3 different carriers
on two of them - lte no problem, instant connect...
on third sim - slow connection, frequent out of range. almost no lte.
tested third sim on iphone - instant lte connect, no problem.
seems like a incompatibility with an selected cellular operators.
DrSun said:
same problem here.
i tested op3 with 3 different carriers
on two of them - lte no problem, instant connect...
on third sim - slow connection, frequent out of range. almost no lte.
tested third sim on iphone - instant lte connect, no problem.
seems like a incompatibility with an selected cellular operators.
Click to expand...
Click to collapse
Could be but I'm doubting it. OP3 Has full support at least for my carrier on both bands they use (3 & 20).. Never know, the devs here will figure it out if oneplus don't
So i am in Germany right now using Vodafone with LTE enabled and enough datavolume but i am surfing with 2g speed. What is this? Checked the apn and everything is fine. On my S5 i am flying through the net ...
---------- Post added at 03:00 PM ---------- Previous post was at 02:58 PM ----------
erdock said:
So i am in Germany right now using Vodafone with LTE enabled and enough datavolume but i am surfing with 2g speed. What is this? Checked the apn and everything is fine. On my S5 i am flying through the net ...
Click to expand...
Click to collapse
Even loading google is a struggle
Same issue here, have never got it to say 'LTE' for me since I got the phone, best it does is 4G whilst my Galaxy S5 would happily pickup LTE. Just wondering what UK users have there preferred network type set to? Mine is on GSM/WCDMA/LTE I assume that is right as that is what it went to itself and have tried LTE or LTE/WCDMA too.
RetroFlux said:
Same issue here, have never got it to say 'LTE' for me since I got the phone, best it does is 4G whilst my Galaxy S5 would happily pickup LTE. Just wondering what UK users have there preferred network type set to? Mine is on GSM/WCDMA/LTE I assume that is right as that is what it went to itself and have tried LTE or LTE/WCDMA too.
Click to expand...
Click to collapse
Sorry, i mean my OP3 shows LTE in statusbar but it runs with 2G speed
Hello guys!
My HTC One M9 is giving me some headaches!
What is happening is that if I'm inside home, I cannot get GSM network. This happens for both voice and data.
As soon as I go outside, I get the 4G working like a charm. I could live with this, but sometimes I need to sleep inside home
From my troubleshooting around this, I found out that if I reset the phone, there is no change.
Reset network settings does nothing.
Sometimes if I restart the phone I get network, but it goes away quickly.
No change if I enable and disable the flight mode.
What does work is if I set the network mode to be 2G only, then I have the network and all works (except the data with some low speeds).
The phone is now with the build 4.28.401.3
I've tried different RUUs and it is the same thing.
Can someone help to try to understand what can be the cause for this?
.... could it be a network issue?
computerslayer said:
.... could it be a network issue?
Click to expand...
Click to collapse
Of the phone, yes.
I've tried the SIM card on another phone and it works really great! I've tried a different SIM card on this phone and it is the same thing. Loss of connectivity.
kulyboy said:
Of the phone, yes.
I've tried the SIM card on another phone and it works really great! I've tried a different SIM card on this phone and it is the same thing. Loss of connectivity.
Click to expand...
Click to collapse
Yes, I have noticed a similar issue and it has been very annoying. I know that in my area, I can get 4g+, but it only picks it up sometimes and goes away. Also, I have very strong 4g signal around my area but for some reason, it always uses 2g and sometimes gives my 4g, but rarely. I think it has something to do with the way sense automatically switches between networks.
Try typing in *#*#4636#*#*, press phone information and where it says some thing like lte/wcdma auto and select what you prefer. I chose lte/wcdma and now I only get 4g and 3g signals which is acceptable. If you want GSM or something, choose it as preferred. Play around with the different ones and see which is best for you.
If not, try a non sense rom, I don't know if that would help but give it a go.
Hope this helps,
Jev
Well, I've tried different settings, but it does the same. Only when using 2G or GSM only it works inside home.
I am yet to test with a non-sense ROM. Because for me, having an HTC is also because I like sense.
Either way, it seems to me that it can be hardware and not software.
Do someone knows what controls this network settings? A different board? A chip?
You mention applying the Nougat RUU for your phone - did you first update to Nougat via OTA?
The update was made via OTA. A regular update but this was already happening before the update.
kulyboy said:
The update was made via OTA. A regular update but this was already happening before the update.
Click to expand...
Click to collapse
:-/ Darn. Good on you for updating correctly, for sure, but that eliminates the problem I was anticipating.
Could be a carrier issue. If the other phone that has a good signal is an m9 then obviously your phone has a fault. If it was a different model and/or brand then you should learn something about "industry standards" as far as signal detection and interpretation goes. Just because one certain type/model/brand of phone has a good signal it doesn't mean another "has to".
Beamed in by telepathy.
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Disable VoWifi, which doesn't seem to work on as many APs as the OP7P and prior did. If that doesn't work, turn off wifi altogether to allow messages to send/receive.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi. Also seems to be affecting MMS messages not sending/receiving when connected to WiFi, and potentially outgoing calls not going through reliably.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
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Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
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Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Potential fix: Disable 5G under: SIM & network settings > Preferred network type
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Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
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Can ONLY receive MMS on WiFi calling not on mobile data, SMS not affected. (details here)
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Flapjack said:
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
Click to expand...
Click to collapse
You can disable 5G in the SIM and Network settings ??*
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
XD-MOD2-9MM said:
You can disable 5G in the SIM and Network settings ??*
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Click to collapse
Good grief. I have no idea how I missed that. Thanks! I'll test and update the thread if LTE performance seems better than 5G. This very well could be a T-Mobile thing, since they just recently turned it on in my area.
Flatric said:
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
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Click to collapse
I have noticed the exact same thing. I'm not sure why it takes so long... especially with dual-channel network acceleration enabled (and the fact that VoLTE is established before I shut wifi off).
Flapjack said:
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
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Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
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Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
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Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
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Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
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My wife and I have similar problems with mobile data and wifi both occasionally showing strong signals but requiring a toggle off and back on before data passage resumes. Both OP8P and OP8. Verizon for carrier.
Well, I guess it's good to know it's happening on Verizon too?
Seriously, this needs to be fixed. If it was just one carrier, I could see it getting out the door. But more than one (very different kinds) of carriers is pretty ridiculous.
Issue: can ONLY receive MMS on WiFi calling not on mobile data, SMS not effected.
More details in my thread here: https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Updated OP.
I've found that disabling Voice over Wifi altogether seems to help with the MMS while on wifi issues. I still get a few that don't go through and have to shut off wifi altogether, but it's much... much better.
I'm wondering if this is also connected to my outgoing call issues. I'll be testing that also.
**EDIT**
While I still think disabling VoWiFi helps, it is still very much a crapshoot whether or not an MMS message will send or receive. Between this and the dual sim issues, I may need to see if OP will let me return this.
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
dladz said:
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
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Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
Flapjack said:
Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
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Click to collapse
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
dladz said:
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
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Click to collapse
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
Flapjack said:
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
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Click to collapse
Then you're fine. Don't worry about it.
I thought I'd chime in a bit with T-Mobile 5G. Minus specialized cities featuring higher frequency 5G, T-Mobile nationwide works off of the 600Mhz band, AND REQUIRES the 1900Mhz or 2100Mhz 4G LTE band to properly function at this time. So if you experience poor 4G 1900 and 2100 frequency in your area, but strong 5G, it won't work well for you, and you are better off doing 4G LTE 600mhz instead.
Call your local rep and confirm the strength for those two frequencies for you. Just thought I'd chime in about the poor 5G performance nationwide for T-Mobile for some. Nothing to do with the phone exactly.
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
That is crazy. I think they may have fixed the wifi disconnects for me with the latest OTA, but when I did get them, toggling wifi worked for me. I never had to reboot over it. Your case definitely seems worse. Hopefully you don't have a hardware issue.
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
ch1llahh said:
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
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Click to collapse
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
Hofitown said:
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
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Click to collapse
You guys haven't heard any buzz about 10.5.10 yet? I'm on 10.5.10 in the US, which I feel has been a lot more stable than the previous two versions (which had alternating issues for me).
The biggest issue affecting me remains the issues sending MMS while on wifi.