Asus Zenfone Zoom ZX551ML No Sound From Internal Speaker Or Vibration - Asus ZenFone Zoom

I recently acquired a factory reset Asus Zoom Zenfone ZX551ML that has no sound with ringtones or video. The headset speaker does work after testing it with the diagnostics tab on the phone along with the headphone jack which I can use to play video and switch ringtones. It seems that the vibration mode is also not working. Any ideas on what the issue could be? Phone shows it's running current software which is build number MMB29P.WW-ASUS_Z00X-4.21.40.209_20161216_7978_user. Thanks in advance for any ideas or suggestions you might have.
Mike

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[Q] Front speaker during a conversation is very quiet

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[Q] microphone issue:

need help…
i have LG g3 D855 sprint version.
i found the microphone not working during call but if i use speaker phone it works flawless even for video recording it is recording the voice.
except for normal call and voice recording the microphone not detect the sound or what i dont know.
i checked with other sound recorder also not sensing the sound but if i blow on the mic area it sences the sound.
what could be the problem?
Resolved?
This just started happening to me today out of nowhere. Were you able to resolve this issue? It had been working fine for 6 months prior.
I've same issue but inverse. My MIC does not work when in Speaker mode
Any luck so far?

Static noise when headphones plug in

Anyone else have this problem? :/ when I plug in the headphones, a loud crackling noise comes out continuously. and I also notice if I run a game with the headphones plugged in like that, the performance drops, I tried using different sets of earphones but its still a problems.. will go into more detail later...
Similar problem
I've had my Zenfone for a few days now and I noticed a similar problem.
When using the bundled headphones, there is a rather loud static noise. When using other headphones the hiss seems to be much quieter.
Many reviews of the Zenfone stated it's good audio quality, so I'm wondering...
I really wanna know if this is a problem with the bundled headphones or with my device since I can still return it.
Thanks!
Edit: I'm pretty confident now that it's the earphones' fault. The headset that comes with the device are really bad. Maybe it's because my Zenfone comes from Hong Kong. I have the Z00AD.
Has anyone else encountered that his earphones are so bad?
My ZF2 didn't even come with headphones lol (though they would have neded up in a drawer anyways. Using the phone with a good pair of headphones doesn't yield much static noise, but using it with my cheapest SkullCandy earphones gives that hissing noise you are talking about.
Have not experienced anything like this using audio technica headphones. But after updating to 2.19, my zenfone 2 lost its loudness specially the bass.
Sent from my ASUS_Z00AD using Tapatalk
So I need to buy another pair of headphones then....
There is another audio problem I have noticed. After removing the headphone cable, there is sometimes no audio from the speaker until I press a volume button.
Have not experienced anything like this using audio technica headphones. But after updating to 2.19, my zenfone 2 lost its loudness specially the bass.
Click to expand...
Click to collapse
Yeah for me too.
Hopefully there will be more updates soon. I'm confident though.
I tried multiple headphones and it brought the same results . The problem i have is like actual sound pops. when i play a song, the headphone notification flickers on and off , but only when i try to play audio and sound is unplayable.. so basically i have a zenfone with a useless audio jack
Bong Jovi said:
I tried multiple headphones and it brought the same results . The problem i have is like actual sound pops. when i play a song, the headphone notification flickers on and off , but only when i try to play audio and sound is unplayable.. so basically i have a zenfone with a useless audio jack
Click to expand...
Click to collapse
Are you sure you have plugged the jack in all the way? It sounds more like a loose connection.
Yes, it is in all the way, im guessing something damaged it if its not the update.
For loud crackling noise, have you updated firmware to latest version? Please try this to see if it helps: Go to Settings/Sound & Notification/Ringtone & Notifications - turn down completely. Also go to Settings/Language & Input/Other sounds/Turn off: Dial pad tones, Screen locking sounds & Touch sounds.
If this helped, there may be a bug. Please send me a private message to email below with your Serial Number & Build number:
Apps/Settings/About/Software information/Build number
Apps/Settings/About/Status/Serial number
Sincerely,
Frank
ASUS_USA
[email protected]
Asus_USA said:
For loud crackling noise, have you updated firmware to latest version? Please try this to see if it helps: Go to Settings/Sound & Notification/Ringtone & Notifications - turn down completely. Also go to Settings/Language & Input/Other sounds/Turn off: Dial pad tones, Screen locking sounds & Touch sounds.
If this helped, there may be a bug. Please send me a private message to email below with your Serial Number & Build number:
Apps/Settings/About/Software information/Build number
Apps/Settings/About/Status/Serial number
Sincerely,
Frank
ASUS_USA
[email protected]
Click to expand...
Click to collapse
I'm guessing my audio jack maybe broken actually.
ive had similar problems,
it might be triggered by wireless connectivity settings, or power issues.
i had the popping happen when i accidentally put it in airplane mode.
its happened a couple other times. In my case a restart of the phone was all i could do to make it stop the popping,
sometimes the headphones are unusually loud then i restart an app and its reasonable again.
There's also weird volume changes when notifications happen.
i hope its a weird usage case bug.
Mines is actually broken, I may have accidentally pulled the headphone wire back to hard that the audio jack is loose from the board. Anyone know if its soldered in it or if its a peice i can buy?
Hey guys I've I don't know if this will help , but I tried uninstalling some apps like Facebook messenger and I tried recording my voice and make a call and the hissing/static noise is gone. I know it's weird but it works for me. I hope this helps ?

WhatsApp Voicenotes - Microphone very quiet

Hi,
got my OP3 yesterday and already upgraded to OxygenOS 3.2.4. Works great, only issue I have is the very low microphone volume when recording WhatsApp Voicenotes, I have to turn up the volume of the speakers to the max to even understand it at all, which is a bit weird. Even when I directly talk into the microphone at the bottom of the phone besides the headphone jack, it is still very quiet.
Is there a fix for this? Anyone else experienced this? I only found a fix for the video recording microphone quality, but I don't think that that will affect WhatsApp Voicenotes, right?
Jscn16 said:
Hi,
got my OP3 yesterday and already upgraded to OxygenOS 3.2.4. Works great, only issue I have is the very low microphone volume when recording WhatsApp Voicenotes, I have to turn up the volume of the speakers to the max to even understand it at all, which is a bit weird. Even when I directly talk into the microphone at the bottom of the phone besides the headphone jack, it is still very quiet.
Is there a fix for this? Anyone else experienced this? I only found a fix for the video recording microphone quality, but I don't think that that will affect WhatsApp Voicenotes, right?
Click to expand...
Click to collapse
+1. The OnePlus 3 has very low volume WhatsApp voice note recordings, and when you use headphones to record it's louder but there's a constant jack noise that's kinda annoying
Sent from my OnePlus3 using XDA Labs
+1
Any solution yet?
Bump
Sent from my OnePlus3 using XDA Labs
I have the same problem when I use WhatsApp Voice Messages.
I have the same problem too with Oxygen 3.2.6 .
If somebody can help, I'll appreciate it A LOT. It's being annoying deal with that issue.
It happens to me too. I'm on CM13

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