SM-G988U1 on AT&T will not pick up 5G - Samsung Galaxy S20 / S20+ / S20 Ultra Questions &

I recently switched over from using my Galaxy Note10 which was a AT&T device to my unlocked S20 Ultra 5G. When I made the switch I also changed my plan from the Business Unlimited Starter plan I had been on since last year to the Business Unlimited Performance plan which now gives me 5G/5G+ access. I am in a AT&T 5G area & I can not pick up a 5G signal at all. My city is pretty much covered in 5G and their is a 5G tower not far from me. I've tried resetting my network settings with no luck at all. What issues could I be experiencing that I am only picking up LTE+ & not 5G?

Try this...
First call AT&T and make sure you give them the IMEI and ICCID...then get the Net Monitor App and go to the top right hand 3-dots click dots and click SETTINGS...Then ANDROID RADIO Menu....click okay when warning comes up....scroll way way way down to Set Preferred Network Type and just make sure your are on Unknown per the screen shots below...always remember what is chosen if it is not Unknown in case you need to go back. Please do let us know if this worked? Also, DO NOT change anything else in this app as it could mess with your connection
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Just wanted to give a update on my AT&T 5G situation with my S20 Utlra 5G (SM-G988U1). After calling business customer support I had my IMEI# changed from what they had on file for me which was my Galaxy Note10 to my S20 Ultra 5G. This now allows me access to 5G on AT&T. If anyone else has this concern just contact AT&T customer service and make sure your account has your 5G device's IMEI# linked to it.

Related

Carrier name display as Samsung

I have a note 10 Plus unlock and instead of seeing my carrier name like AT&T, Sprint, Verizon or T-Mobile, it display Samsung. Why is it not showing my carrier name Sprint. You can see it on preferences, about phone, status, sim card status, network, Samsung. You can see under Brand Samsung. Also on lock screen top left says Samsung instead of Sprint.
https://drive.google.com/file/d/1UCTpMzRl0x3axQdxfsft6bVYTcH35fsW/view?usp=sharing
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Here is piture
Picture here
vicm96 said:
I have a note 10 Plus unlock and instead of seeing my carrier name like AT&T, Sprint, Verizon or T-Mobile, it display Samsung. Why is it not showing my carrier name Sprint. You can see it on preferences, about phone, status, sim card status, network, Samsung. You can see under Brand Samsung. Also on lock screen top left says Samsung instead of Sprint.
https://drive.google.com/file/d/1UCTpMzRl0x3axQdxfsft6bVYTcH35fsW/view?usp=sharing
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Click to collapse
I don't know how to change it, but you can hide it with 'quickstar' pluggin for Good Lock.
Thank you, but anybody has any idea why is it displaying Samsung as my network operator instead of Sprint
I surely would like to see "samsung"instead of my carrier name!
vicm96 said:
Thank you, but anybody has any idea why is it displaying Samsung as my network operator instead of Sprint
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No idea, but interested in learning the reason! I'm also with Sprint, and seeing Samsung would be nice for a change
Sent from my SM-N975U using Tapatalk

Question Verizon 5g

Anyone have any luck getting verizon 5g to work? I saw some reports online about it now working on their 5g network. However i popped in my verizon 5g sim and while yes the phone did work i didnt see anything more than lte+ icon. Is this considered 5g? Or just a beefed up 4g? I chatted with verizon and they advised me to call tech support and speak to the network dept so that a ticket is placed on my account for it to be looked into. I guess I'll have to call tomorrow unless someone here has any tips or tricks? It being a new phone I don't expect any lol!
Dumb question, but do you know if you're in a 5G area?
I plan to pop in my Verizon SIM once I switch most of my stuff over tomorrow or the next day.
carbondog said:
Dumb question, but do you know if you're in a 5G area?
I plan to pop in my Verizon SIM once I switch most of my stuff over tomorrow or the next day.
Click to expand...
Click to collapse
NYC Yes, I have an iPhone 12 Pro running 5g. Can you post up here if yours runs 5g out the box?
Mine runs 5g out of the box but it's no better than lte due to the fact it's dss. I just disabled it and set it to lte.
I just did the update and boom the 5g works now. LoL. Thanks.
I hit Visible (Verizon) 5G today in downtown St Paul, MN. I didn't pick it up at my house in the suburbs though.
On verizon 5G you'll see 5G above your signal, like shown in this screen shot.
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Mine has the basic 5G, but the mm5G (Ultra) is only in select areas. I'm in Orange County, CA, and the Ultra is not available here.
Mine picks up the midband 5G but I'll probably never see mmwave in my area.
Mine sees Verizon 5g no problem.

Question 5G Network

I have the Google Pixel 6 Pro by Verizon and I have a 5G tower about 1.5 miles from my house. I get really good speeds or so I thought. When I run the speedtest app I get around 75mb of download and about 50 of upload. My neighbor using his Samsung S21 Ultra get at least double my speeds. Now we both have about 3 bars of cell service when we are at our houses, but when we go to where the tower is we have 5 bars of service. He gets 330mb of dl and about 70 upload. I get about 150 dl and 50 up. His speedtest app reads 5G Verizon Network and mine reads LTE Verizon Network. I went to Verizon and got a new sim card, I have rebooted the phone several times and reset the network in the settings but no luck.
I read an article here on this but I'm still confused why the S21 would show 5G Verizon where the GP6Pro shows LTE Verizon. I am attaching pics below. We are both standing at the same place using the same network. His reads 5G mine reads LTE... Just wondering if anyone else has the same issue.
GP6Pro GalaxyS21 Ultra
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Ensure that you are indeed on 5G and not LTE in settings
I finally got 5g and got 634mb download which was surprising and was indoors too and still get LTE on my Speedtest app also.
miravision said:
Ensure that you are indeed on 5G and not LTE in settings
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It is definitely on, that is the first thing I checked.

5G on Pixel XL 2?

I've only had my Pixel XL 2 for about a month. It was given to me and I know it's an older phone, but I like it a lot so I'm going to use it a while.
Anyway, playing around with the radios and APN's my phone says that there's access to 5G, but I didn't think this was a 5G phone. So is it possible to get 5G with the Pixel 2 XL? I'm on T-Mobile at the moment. We have 5G in our area with T-Mobile.
So like I said I'm curious if I can get 5G on this phone and why it says 5G recommended in my network options and why there's "NR" radio options in the radio/band settings menu.
Thanks for any insight into this!
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No way you'll get 5G without the hardware.
That it shows in your settings must be a bug - probably a T-Mobile bug. It is not listed on my phone.
runekock said:
No way you'll get 5G without the hardware.
That it shows in your settings must be a bug - probably a T-Mobile bug. It is not listed on my phone.
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Sorry I've taken so long to reply to this. And yeah I thought the same thing also, that the SD 835's modem doesn't have the necessary hardware to get 5G. I have a Verizon SIM in my Pixel XL 2 now as of the time of writing this, and the NR option is still available in my radio menu. So idk if it's a T-Mobile bug or just a bug with my phone. It still gives me the option for 5G recommended in my system wifi/network/bluetooth menu also. But ya know, never connected to 5G so idk ya know? But thank you for replying!

Question Should I get Rog 6 on AT&T with root

Currently have a oneplus 9 with magisk root on AT&T. I've been using inlus phones for a long time now.
How are you US at&t users liking the rog 6? Any connection issues?
Root is a must for me but it's looks retry simple to root this phone. Thanks for any help!
As long as you get the US version you should be good. I've been using it for a couple weeks and get really good 5G coverage all throughout the midwest states. Previously I had the rog 5 flashed from CN>WW and it sucked so just make sure you're getting model AI2201.
NoSanity said:
As long as you get the US version you should be good. I've been using it for a couple weeks and get really good 5G coverage all throughout the midwest states. Previously I had the rog 5 flashed from CN>WW and it sucked so just make sure you're getting model AI2201.
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What APN Settings are you using? I can’t get 5G.
TawkinTrash said:
What APN Settings are you using? I can’t get 5G.
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I didn't have to change any APN settings I was able to just toggle 5G on luckily. Here are my defaults incase it helps you though.
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NoSanity said:
I didn't have to change any APN settings I was able to just toggle 5G on luckily. Here are my defaults incase it helps you though.View attachment 5745143
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Thanks so much. I’m gonna try to enable this.

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