Xiaomi doesn't repair phone under warranty for their FW bug! - Xiaomi Mi A3 Guides, News, & Discussion

Hi, plese try to avoid the Android 11 update!!!
Because, despite Xiaomi claimed they would have repaired all the phones for free, is not doing that! Neither to the ones under warranty!!!
Latest update here in Europe doesn't brick the phone but... Make to some (as me) the touchscreen not working (and boot times super long)!
And Xiaomi repair centres won't repair it in reality for free! Mine has a small crack on one of the cameras on the back (for 6 months) and no scratches at all on all the body but... They don't want to fix it!
Only if I repair before the small crack on the secondary camera glass on the back ahahahahaha All for 80€ (100$)!!! And they don't give me back either the phone to rollback by myself in case, if I don't pay 20€!!!
Furthermore, Xiaomi mail assistance says they don't know anything of the bug and that if the phone has scratches or whatever, even in parts not connected to the issue... you have to pay the fix of all the phone before they even just check the issue and then fix S*IT they did with their firmware!!!
I'm disgusted!!! Especially after having had so many Xiaomi phones (Mi 4c, Mi5, Mi6, Mi8, Mi9, Mi 9T Pro, Mi A3), even before they were officially here in Europe, and most of them still working!!! But I never took into consideration they could release many firmware bugs and then scam me!!!

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Device extremely lag and freeze A LOT even after 3 clean flash through MI FLASH

Hi guys, since 01/01/2018 my device is lagging and freezing A LOT. It started suddenly. I was using it normally, then put it aside for like 20 minutes and when I pick it back it was extremely lag and freezing almost every second.
I was on latest Global Beta ROM from 7.12.14. Factory Reset through settings menu couldn't fix it. In fact, it only got worse. It spent a whole night just looping on the Mi logo. After hour, in the morning, I picked it and it was on that Language Setup screen. But totally freezed. I kept pressing my languague option and nothing happaned. After 6 ~ 8hs I finally managed to enter developers settings and activate USB Debbuging and OEM Unlock option.
After 3 days I managed to unlock my bootloader and tried to flash the same ROM again through Mi Flash. Device kept extremely lag and freezing. I already flash 3 different ROMs, Beta and Stable and nothing changes.
I flashed TWRP but even there the phone freezes. I couldn't even make a backup or flash a ROM. Then I flashed another ROM through Mi Flash and still nothing changes.
Right now I'm waiting for my device to unfroze and try to install TWRP once again.
I'm starting to think that maybe it's a hardware problem. I bought it through Gearbest. I'm almost giving up on trying to fix it myself and contacting Gearbest.
Anyone get any advice of what shoud I do? Or have any experience with Gearbest warranty?
I am sure there are so many other also experience this problem, including me. This really annoying. I am thinking to move back to Miui 8 to see if the problem still persist
What rom did you flash with MI Flash?
If i were you what i would do is the next. Flash the latest stable version for you MI 6 variant, relock bootloader and send it for warranty.
Those issues sound way too "extreme" for an stable rom even for a MIUI rom.
I had the same issue with my 5s. It was a hardware problem so you will probably want to exchange it.
I gave up. I've flashed a bunch of different MIUI ROMs through Mi Flash, both Chinese and Global, beta and stable and still nothing. It's a hardware issue.
I contacted Gearbest and they asked me to send the phone for them to repair. But I'm from Brazil and it would cost too much to send it to China. Also I would have to wait like 3 or more months to get it back and would have to pay import taxes again.
In my case it wouldn't be worth. So I ended up picking a 100 USD refund and will try to sell it with this defect here in my country.
I loved this device. Gonna miss it. I ordered a Moto Z2 Force locally. Hope its as good as Mi6.
VzQzZ said:
I gave up. I've flashed a bunch of different MIUI ROMs through Mi Flash, both Chinese and Global, beta and stable and still nothing. It's a hardware issue.
I contacted Gearbest and they asked me to send the phone for them to repair. But I'm from Brazil and it would cost too much to send it to China. Also I would have to wait like 3 or more months to get it back and would have to pay import taxes again.
In my case it wouldn't be worth. So I ended up picking a 100 USD refund and will try to sell it with this defect here in my country.
I loved this device. Gonna miss it. I ordered a Moto Z2 Force locally. Hope its as good as Mi6.
Click to expand...
Click to collapse
What a shame. I love this phone.
Did you try flashing the stable global?
I have the ceramic version - beautiful - then I used a silicon cleaner on it and it clogged my earpiece.
The phone is still perfect except...I can't hear ANYTHING! ?
AH.
kolembo said:
What a shame. I love this phone.
Did you try flashing the stable global?
I have the ceramic version - beautiful - then I used a silicon cleaner on it and it clogged my earpiece.
The phone is still perfect except...I can't hear ANYTHING! ?
AH.
Click to expand...
Click to collapse
Yes. As mentioned before, I've tried dozen of ROMs. Chinese and Global, Beta and Stable. No fix.
My Z2 Force arrived two days ago. Amazing device. It's bigger but has a better grip than Mi6. It's not as slippery. Battery is also quite good, even through it's only 2700mah. Mi6 is obviously better in this scenario, but Z2F isn't bad.
Overall it's feels faster and smoother than Mi6 due to it's stockish Android. I miss some features of Miui, but damn it's good to have a proper notification bar again.
I almost don't take pictures, but the rear camera seems a bit better. The front one is definitely better and even has a dedicated flash.
Hope to have better luck with this device.
What a shame! Even got back to MIUI8 does not fix it. Wtf Xiaomi has done with this model???
rossoneri0412 said:
What a shame! Even got back to MIUI8 does not fix it. Wtf Xiaomi has done with this model???
Click to expand...
Click to collapse
I'm almost sure it's a hardware problem. Maybe a defective lot. I've seen some people reporting the same issue since mine started happening.
Flash the latest stable ROM, relock bootloader and send it to warranty. It's the best thing to do.
mi6 freezing a lot (and how I fix it)
Hey!
My mi6 has a same problem. But I just buy the a good launcher like Nova launcher and a iconpack. So since this change there is no freezing at the moment.
Maybe your problem can be fix too. There is no cost to try;
I found your post when I was searching a solution for my case. For me just a little change and the device is fast again without freezing.
a thanks from another brazilian!

Where to sell my bricked device

As the tittle says, I want to sell my xiaomi redmi note 5. It is bricked and there is no way to unbrick it, so if there is any company that wants it to pieces or something like thar, tell me please
Try unbrick thread for redmi note 5 pro.
You may once again see your working phone.
gursewak.10 said:
Try unbrick thread for redmi note 5 pro.
You may once again see your working phone.
Click to expand...
Click to collapse
I´m sorry, but my device is hard-bricked. I tried myself, and many repar shops, and none of us could introduce a SO or whatever the mobile need, so my last chance is to sell it. They told me all is perfect but the motherboard
If its in warranty mi will change it if back case note opened.
I had my motherboard replaced twice , once for note 5 pro and once for redmi 4.
But i never opened phones myself untill warranty period ends.
If its in warranty they change motherboard.
&& One thing try to visit authorized service centre only.
They provide original parts and know more than repair shops.
They have with them all company provided equipments and parts.
I want it.
Hi, if u still have it, I want it. How to get in touch with you?
I want to buy your bricked device

Warranty and knox 0x1 ? (In EU)

Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.
dimitrispas22 said:
Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.
Click to expand...
Click to collapse
i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.
youdoofus said:
i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.
Click to expand...
Click to collapse
i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!
dimitrispas22 said:
i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!
Click to expand...
Click to collapse
glad you got it worked out to your satisfaction! i havent messed with oxygen in forever! my fiancee has a retired oneplus 2 and she wouldnt let me touch it while she was using it. its sitting in a drawer now, but i cant find the motivation to get it out and mess with it. i didnt know that the OP6 had an 8gb ram option, nice score!

M.I.U.I 12.5.5.0 fixed the deadboot in poco m3?

Short answer no.
Ok.. so i had to redo this since 2 tester phones out of 3 still died nonetheless.
I had to go to telegram of some of my indian friends and had to consult what is actually happening to their poco x3 pro. Which is prolly similar to what is happening with poco m3
And one conclusion is that it is actually a hardware issue . Regardless of manufacturing date on phones this issue will still persist not on all phones but rather a certain percentage and such not everyone will have this issue.
this is the link for the video version of pocox3 brick conclusion.
Custom roms will not fix it but will prolly make it worst .
Just send it to service center as long as you didnt open it you are good.
M3 broken because fail product, can replace MB before warranty.

Question Motherboard replaced and different smartphone model! HELP

hi guys, I recently sent my Xiaomi MI 11 Lite 5G NE to repair for a problem with the mobile networks ... Picked up yesterday and everything works fine.
Tonight I was tweaking a bit in the settings and I realized that the model in the phone info does not match the one printed on the back of the phone!
On the back of the phone is printed 'Model: 2109119DG' and in the settings 'M2101K9G'... which corresponds to the Xiaomi MI 11 Lite ... NOT NE!
Another thing ... Checking with AIDA64 also the processor turns out to be that of the Xiaomi MI 11 Lite 5G not NE ...
Could it be because they installed a wrong motherboard? I'm going to the store tomorrow but I wanted to Hear your opinion.
Thanks a lot..
Yes, they probably replaced the motherboard with the non-NE one. You're kinda lucky and unlucky at the same time lol. The NE is a bit inferior to the Mi 11 Lite 5G, but the NE is the one widely available.
varunkp said:
Yes, they probably replaced the motherboard with the non-NE one. You're kinda lucky and unlucky at the same time lol. The NE is a bit inferior to the Mi 11 Lite 5G, but the NE is the one widely available.
Click to expand...
Click to collapse
Thanks for the answer ... What would you do? I think I will send it back to repair .. again
mmm... Are you sure they just changed the motherboard? Maybe they just replaced your phone totally.
Did you check the IMEI numbers?
I was also following you regarding the mobile data issue, if the issue is gone and you don't have any issue with this non-NE mobile, I would keep it.
As your messages are from last week, just tell us what you decide and if mobile data issues are totally gone.
Thanks!
Hi Raulci ... Yes, the phone now works perfectly, I also noticed that the proximity sensor has improved. I am sure that the motherboard has been changed and not the phone cause as I said in the post, on the back of the phone is engraved the model corresponding to NE, and in the phone settings the model corresponds to non-NE (like the processor etc...). I'm pretty sure they installed a "wrong" motherboard. I went back to the shop and they told me that that is the motherboard that Xiaomi sent and they can't do anything about it. I wrote to Xiaomi assistance and they told me after some checks it turns out that the motherboard is original and correct for my model ... I know it's not a problem but this is not the way I like to work, unfortunately this is definitely the first and last experience with Xiaomi...
raulci said:
mmm... Are you sure they just changed the motherboard? Maybe they just replaced your phone totally.
Did you check the IMEI numbers?
I was also following you regarding the mobile data issue, if the issue is gone and you don't have any issue with this non-NE mobile, I would keep it.
As your messages are from last week, just tell us what you decide and if mobile data issues are totally gone.
Thanks!
Click to expand...
Click to collapse
Hi Raulci ... Yes, the phone now works perfectly, I also noticed that the proximity sensor has improved. I am sure that the motherboard has been changed and not the phone cause as I said in the post, on the back of the phone is engraved the model corresponding to NE, and in the phone settings the model corresponds to non-NE (like the processor etc...). I'm pretty sure they installed a "wrong" motherboard. I went back to the shop and they told me that that is the motherboard that Xiaomi sent and they can't do anything about it. I wrote to Xiaomi assistance and they told me after some checks it turns out that the motherboard is original and correct for my model ... I know it's not a problem but this is not the way I like to work, unfortunately this is definitely the first and last experience with Xiaomi...
Sorry for the double post i can't delete the First One
Very very strange case... It's clear that the motherboard is for renoir, not lisa, but Xiaomi says it's correct, it makes no sense! Very weird.
Fortunately, I think you were lucky. Now problems are gone with your phone.
Be careful if you update MIUI manually, you should use Lisa or renoir rom? Better do it by OTA.
Thanks for your feedback.
You are lucky getting an free upgrade to 780G, which is equal to 855+
Thats strange. Its must be that xiaomi knows that they have messed up with wrong motherboard for 11 lite ne 5g with bad modems, not able to deliver performance, so this is their way of solving problems.
But any such act should be informed. User should be aware before replacement.
coolboyforeva said:
Thats strange. Its must be that xiaomi knows that they have messed up with wrong motherboard for 11 lite ne 5g with bad modems, not able to deliver performance, so this is their way of solving problems.
But any such act should be informed. User should be aware before replacement.
Click to expand...
Click to collapse
Say what do, do what you say... those reps need to learn some business ethics.
The OP could demand a full refund.
That's basically theft by deception.
If the substituted mobo puts you in a better position then go with it.
Dude you are literally getting a free upgrade, 778G to 780G. You should keep it.

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