[Bounty $500] My note 10+ was hacked with stalkerware - Samsung Galaxy Note 10+ Questions & Answers

My phone was infected with stalkerware, they had access to my files, could view what was on my screen, listen into my mic, view my cameras remotely, everything! It's incredibly creepy! From what I can tell they somehow loaded q hacked version of Google Chrome and or android web viewer. After getting suspicious I downloaded Kaspersky and ran a scan, I found 2 versions of Google Chrome on my phone one of them had the dual messenger app icon on it. The other one said it wasn't a current version from the apps store. I Uninstallerd and downloaded the current version through the app store. I tried to see if a packet sniffer would lead me to them but I think I was too late by that point. I also pulled the Chrome app qnd decompiler it. There was some weird things in there like ignore playstore version but nothing that I could find that would lead me to who was watching me. Is there anything I can still do that will lead me to who did this? I have a strong idea of who it was but need evidence so I can prosecute them. Any help would be appreciated. Im putting up a 500 dollar bounty if anyone can help me get some solid evidence.

dangerruss said:
My phone was infected with stalkerware, they had access to my files, could view what was on my screen, listen into my mic, view my cameras remotely, everything! It's incredibly creepy! From what I can tell they somehow loaded q hacked version of Google Chrome and or android web viewer. After getting suspicious I downloaded Kaspersky and ran a scan, I found 2 versions of Google Chrome on my phone one of them had the dual messenger app icon on it. The other one said it wasn't a current version from the apps store. I Uninstallerd and downloaded the current version through the app store. I tried to see if a packet sniffer would lead me to them but I think I was too late by that point. I also pulled the Chrome app qnd decompiler it. There was some weird things in there like ignore playstore version but nothing that I could find that would lead me to who was watching me. Is there anything I can still do that will lead me to who did this? I have a strong idea of who it was but need evidence so I can prosecute them. Any help would be appreciated. Im putting up a 500 dollar bounty if anyone can help me get some solid evidence.
Click to expand...
Click to collapse
Try logging into your Google account from a computer. Look at what devices have access to your account. I looked at mine a couple of months ago and saw a phone I never owned on AT&T. Funny thing is I have NEVER had AT&T. I've always and still have Verizon. I immediately removed, blocked and reported the device.

HyperChick said:
Try logging into your Google account from a computer. Look at what devices have access to your account. I looked at mine a couple of months ago and saw a phone I never owned on AT&T. Funny thing is I have NEVER had AT&T. I've always and still have Verizon. I immediately removed, blocked and reported the device.
Click to expand...
Click to collapse
That was the first thing I tried. Didn't find anything unfortunately. These a holes are good.

dangerruss said:
That was the first thing I tried. Didn't find anything unfortunately. These a holes are good.
Click to expand...
Click to collapse
Did you run a log of your IP addresses?

HyperChick said:
Did you run a log of your IP addresses?
Click to expand...
Click to collapse
Not until after the connection was severed. My first thought was to run a virus scan. The only thing I found was an application was installed feb 1st and the clean version of chrome stopped uploading on Feb 1st.

Why are there two of these? And how did they use dual messenger to install doubles? I've disabled all of them.

dangerruss said:
Not until after the connection was severed. My first thought was to run a virus scan. The only thing I found was an application was installed feb 1st and the clean version of chrome stopped uploading on Feb 1st.
Click to expand...
Click to collapse
Did you delete the corrupt Chrome already? The IP history may be in there...
you wish to find your IP address Internet history, you can easily do so directly from your Internet browser.
Step 1
Open your Internet browser, and click on "Tools" located in the horizontal menu bar at the top of the window.
Step 2
Click on "Internet Options"
Step 3
Click on "Settings" located beneath the "Browsing History" subheading.
Step 4
Click on the "View Files" button to find your IP address Internet history.

If you post the chrome apk that you dumped or anything else that you have that was related to the "infected" files, they might be helpful in looking for clues.

These are the apk files that I suspect could have been infected. Unfortunately I didn't pull them until after they were updated. But I believe there is still a change log kind of manifest if you decompile them.

On mobile? Im not seeing those options
HyperChick said:
Did you delete the corrupt Chrome already? The IP history may be in there...
you wish to find your IP address Internet history, you can easily do so directly from your Internet browser.
Step 1
Open your Internet browser, and click on "Tools" located in the horizontal menu bar at the top of the window.
Step 2
Click on "Internet Options"
Step 3
Click on "Settings" located beneath the "Browsing History" subheading.
Step 4
Click on the "View Files" button to find your IP address Internet history.
Click to expand...
Click to collapse

From what I can see, those apks unfortunately appear to be normal un-tampered files. The manifest I believe you are referring to is a component of the apk that dictates things like permissions and interfaces, but it does not perform any sort of logging or historical record sadly, as the entire apk is replaced when an app is updated or installed over an existing installation.
I am not sure how much cleaning you have done of your device since it happened, but aside from clues or records which might be available from various services you use (finding connected accounts that aren't yours, history of any account activities that weren't initiated by you, etc), your next best bet would probably be to dig through the files on the device in search of anything that shouldn't be there. Hopefully there is still some artifact of the infection which could potentially point towards its origin. I will follow this thread, happy to dig through files in my spare time.

Does anyone know if android keeps a log of installs or qnything in the root folder perhaps?

Isn't there a relation between duplicate app instances and secure folder?

OnnoJ said:
Isn't there a relation between duplicate app instances and secure folder?
Click to expand...
Click to collapse
Yes but I've never set up secure folder. Never felt a need to.

First thing I do is a factory reset (and hope that gets it) and reset the Google password.
Keep that bloody device 100% isolated from your PC and data backup copies including the SD card*. Wipe the SD card in the device before the reload and again after the reload. Do NOT connect the card or phone to your PC before the new load is proven clean. Load data directly to SD card from the PC then to the 10+ just in case.
Try to piece together when and what did it but that is a secondary concern. Consider it a drill.
Better get while the gettings good... that level of being compromised means no time to lose ditching the OS. I most likely wipe the SD card too and use one of the clean data backups I keep for just such an event. Torch all data on the device.
If it gets into your backup data copies you're boned.
OSs are 100% expendable, critical data is not.
*you can scan it with everything on the planet and still miss trojans, tainted jpegs/pngs, etc if no definitions exist yet. Expect multiple hidden infections now and go full nuke.
Isolating the infection to that device is only priority. It's possible the infection(s) are already on one or more backups and/or your PC. That's why it's important to keep multiple time staggered backups on multiple electronically isolated hdds.
I keep a 3 tier backup and my PC is never internet connected.
Keep your head and limit the spread...

dangerruss said:
Why are there two of these? And how did they use dual messenger to install doubles? I've disabled all of them.
Click to expand...
Click to collapse
looks normal to me. Those are typical apps that run when dual account messenger service is used .

Related

Data connection question

I have the Telus Touch Pro 2 and have noticed for quite some time now it has been randomly connecting and I haven't been able to track down what program is doing it. I have disabled the push internet and even installed the NoPushInternet_v2.cab but it is still doing it.
Is this happening to anyone else?
Is there a program that can track what programs call up the Data connection or maybe the aGPS?
Thanks for any info you guys may have.
buzzin said:
I have the Telus Touch Pro 2 and have noticed for quite some time now it has been randomly connecting and I haven't been able to track down what program is doing it. I have disabled the push internet and even installed the NoPushInternet_v2.cab but it is still doing it.
Is this happening to anyone else?
Is there a program that can track what programs call up the Data connection or maybe the aGPS?
Thanks for any info you guys may have.
Click to expand...
Click to collapse
have you sent a pic message or email and it hasnt gone thru? go to all messages and go to outbox. if theres something there thats probably why
dkdontforget said:
have you sent a pic message or email and it hasnt gone thru? go to all messages and go to outbox. if theres something there thats probably why
Click to expand...
Click to collapse
No It seems there is nothing there. Damn but that was a good idea Alas no luck.
i have the same issue and i cant figure it out why.I think it has something to do facebook links undet contacts.But i am not sure
buzzin said:
I have the Telus Touch Pro 2 and have noticed for quite some time now it has been randomly connecting and I haven't been able to track down what program is doing it. I have disabled the push internet and even installed the NoPushInternet_v2.cab but it is still doing it.
Is this happening to anyone else?
Is there a program that can track what programs call up the Data connection or maybe the aGPS?
Thanks for any info you guys may have.
Click to expand...
Click to collapse
If you have it enabled, both the weather tab and the Facebook integration will use up data.
Also, if you set up an exchange account, use activesync, Windows Live account, or QuickGPS.
Google Maps can also run in the background to transmit your location data if you have it enabled for Latitude.
Make sure you used tools like memmaid or other similar tools. It will show u what services is running even though you thought those programs that you closed, actually they are not closed.
I have mine behaving the same problem like u discribed, checked the microsoft live service still run causing the problem. I used memaid to stop it from lauching. and now it fixed.
hi there
maybe this will help OP as well, is there a tweak that will allow the Data connection to ask permission before connecting?
thanks in advance
C
That was one of the things that really bugged me when I first got my TP2. I didn't always need data, and it annoyed me because of the batt instead of data charges. Try a program called No Data. I think the actual cab file is called nodatahtcdriver. You'd have to do a search to find it because I can't remember where I found it. It allows you to toggle your internet, data and MMS.

Transferring apps between Wp7 phones

Hi im currently contemplating exchanging my hd7 for a samsung omnia 7 but I just realised, how would I go about transferring my paid apps from the hd7 to the sammy as there ain't no back up option in Zune as there is in itunes anyone know what I should be doing
If you downloaded them from the Zune software in the computer it should automatically re-download/install them. If you downloaded them on the phone then you'll have to re-download them manually from the phone.
When you click buy it should tell you that you've already purchased it and give you the option to download it again.
ok cheers was worried it would charge me again thx
Yeah, just make sure you sign in with the same Windows Live ID and all will be good.
Exactly, it's similar to the iTunes Store, the apps are not linked to the phone, only to the Live ID that they were purchased from.
Hoping they will add some backup functionality soon to Zune properly as having Zune put some apps on but having do some yourself via the phone is a tad annoying
The only problem is that you'll lose all application data and settings (e.g. login info for Google Reader, ebooks for your reader etc. etc.), and there's no [easy] way to back them up. You can probably unlock your phone, connect it as USB drive, transfer files, copy and rename them, but that's a major hassle and isn't guaranteed to work for all apps, so probably not worth it...
Yup, and that's one of my biggest gripes about this, I installed the HTC Notes app via Zune, put some info in there etc, then forgot before I redid my phone, Zune put the app back on but no sign of the data, stupid mistake, my fault, but come on Microsoft!
Yes, this is somewhat unforgivable especially given that it's trivial to implement in WP7 (unlike WM) since apps aren't allowed to write anything outside their sandboxes. You probably just need to copy the contents of the Apps folder, and maybe some licensing information elsewhere.
My guess is that there's no app backup simply because .xap files are so easy to crack once you get them, so once they get on your PC protection is removed in a matter of seconds. Not that keeping them on the phone prevents anything but still, it makes things a bit more difficult.
My take on this is that app backup will come when MS improves their protection system in Marketplace, which may take a while. Or it will be done unofficially here, it's not that difficult once a stable method of unlocking/getting access to filesystem arrives.
We really don't need App backup though, we need App data backup. The App and data are stored in different directories, so it would pose no risk to the DRM.
It'd make sense to have a backup option in Zune where it, as part of the sync process, once a week or so backs up all user-accessible data.
What I don't like is the fact that on hard-reseting your phone it will only auto-install apps "purchased" thru Zune (the desktop software) and not apps purchased directly from the phone. There doesn't seem to be a app-purchase-history available either, so in a few months I can foresee this being a big problem. You've gone thru hundreds of different apps and all of a sudden need to reset your phone; sync it back up with Zune and it starts installing all the apps you've ever bought/tried. There needs to be a history where one can delete apps (or at least select that they don't auto-install on reset).
emigrating said:
We really don't need App backup though, we need App data backup. The App and data are stored in different directories, so it would pose no risk to the DRM.
Click to expand...
Click to collapse
You are right, backing up just the app data without the .xap files would work for me just fine, the backup mechanism could just launch installation of apps from the Marketplace, I wouldn't mind that.
This solution, however, would require some smart mechanism that would only transfer app data after respective apps are already installed, otherwise I would expect a lot of people getting confused and complaining a lot.
I haven't bought a single application via desktop Zune, by the way - where does it store the .xap files? What would happen if you just copied a .xap there?
from word around, when the first update comes out, it should bring backup and restore capabilities using zune desktop. this should meet all your needs.
vangrieg, in terms of downloading via the phone, i'm presuming it's the same as if you downloaded a zip file from the web and clicked run, rather than save, the xap is downloaded and auto extracted and installed, and then the xap is disgarded.
vangrieg said:
I haven't bought a single application via desktop Zune, by the way - where does it store the .xap files?
Click to expand...
Click to collapse
It doesn't. The process is; You "purchase" an app or game thru the desktop software and it's automatically downloaded and installed on your phone within a few minutes. The .xap is never downloaded onto your computer.
What I was getting at previously was that apps purchased directly on the phone does not seem to re-install automatically after a device hard-reset whereas apps purchased on the desktop does. There seems to be a disconnect between services here.
So Zune just automatically redownloads apps? Then it has to have a list somewhere, so I guess this could be worked around.
emigrating said:
I can foresee this being a big problem. You've gone thru hundreds of different apps and all of a sudden need to reset your phone; sync it back up with Zune and it starts installing all the apps you've ever bought/tried. There needs to be a history where one can delete apps (or at least select that they don't auto-install on reset).
Click to expand...
Click to collapse
This is very annoying! I've flashed a few times and it will install all the apps you've installed using Zune and you cannot stop them. You cannot remove them from the list in Zune.
vangrieg said:
So Zune just automatically redownloads apps? Then it has to have a list somewhere, so I guess this could be worked around.
Click to expand...
Click to collapse
There is a list in Zune where you can see all the apps you've installed. Go to Settings (up by your login name) then,
Account -> Purchase History -> Apps

Virus or what?

Hello,
I received that my 2 email google and hotmail have unusual activity and will be block. My laptop is clean, scanning with Malwarebytes, Kapsersky and Microsoft Secuirity Essential. Is this possible to send spams from my phone LG optimus7 , because I use this emails on my phone?
gdavidkov said:
Hello,
I received that my 2 email google and hotmail have unusual activity and will be block. My laptop is clean, scanning with Malwarebytes, Kapsersky and Microsoft Secuirity Essential. Is this possible to send spams from my phone LG optimus7 , because I use this emails on my phone?
Click to expand...
Click to collapse
...
...
No.
Your email accounts could have been hacked, or spoofed.
As far as viruses on your phone go, there are none and there is no way it was compromised on that device, so it would be your computer or in the webmail itself.
I would change the passwords to both email accounts, and go look in your sent folders to see if you've been infected with a spam bot. If a bunch of things have been getting sent from your accounts there's your issue.
I had have gotten the same message. I have neve checked my email on a computer since getting the Samsung Focus and now the HTC Titan. I also notice IE gets hijacked when I went to certain websites. The page would load then the phone would start playing a video. Video I've never selected. Now when I go to some sites it starts to download a file. Luckily it says file type isn't support. I have done two factory resets and Ihave gotten the email warning four times.
Sent from my PI39100 using XDA Windows Phone 7 App
One thing too many people don't realize is that you should never use public wifi. Anyone sharing it with you on a laptop or android device can compromise your gmail, facebook, twitter, etc. easily. Regardless of what platform you're using.
Your best bet is to scan your PC thoroughly (again) with an AV and malwarebytes just to make sure there's nothing on there, and then reset all of your passwords. You're already using the AV tools I would recommend though so I doubt it's your PC. A WM virus is possible since there's not a piece of electronics that exists which is 100% secure, but, extremely unlikely.
Firesheep, what it is and how to protect yourself
DroidSheep - What it is and how it works
Will I've never used a public Wifi or Android hotpot.
Sent from my PI39100 using XDA Windows Phone 7 App
gdavidkov said:
Hello,
I received that my 2 email google and hotmail have unusual activity and will be block. My laptop is clean, scanning with Malwarebytes, Kapsersky and Microsoft Secuirity Essential. Is this possible to send spams from my phone LG optimus7 , because I use this emails on my phone?
Click to expand...
Click to collapse
You're being phished. Numbskulls send out similar "warnings" about bank, credit card, and anything you may care about to try and glean all the info they can from you.
Some suggest you reset passwords, and provide a malicious website link to do so.
Or, you have one of the first of many wp7 virus.
false alarm maybe
Mine wasn't phished. I've had to reset my Gmail three times, never had to before I got a WP. If can get a hold of video camera I'll record what happens to my phone
Sent from my PI39100 using XDA Windows Phone 7 App

Google Drive Issue...

Anyone know why Google Drive "Document List" displays different documents on the GNex than on the PC? I have both lists sorted the same, "Last Modified".
On my PC, it shows every doc as it should be, in chronological order, everything's there.
On my GNex, the list is quite different, and it is actually missing docs.
Any ideas?
mines listing things just fine. Maybe try disconnecting/reconnecting the Drive app from your account?
I'll try that now.
Thanks!
Swing-and-a-miss.
Reinstall did nothing.
billykxda said:
Swing-and-a-miss.
Reinstall did nothing.
Click to expand...
Click to collapse
That's weird. So when you view the files on your computer, or on the website they're all synced, but not on the phone? Even when you force sync?
martonikaj said:
That's weird. So when you view the files on your computer, or on the website they're all synced, but not on the phone? Even when you force sync?
Click to expand...
Click to collapse
Yep - on my PC, my Google docs are 100% present, and in the right order - as they've always been for years when it was "Google Docs".
On my GNex, I get a list of docs in a different sort order, with key documents missing from the list. (Sort order is set the same on PC and GNex).
billykxda said:
Yep - on my PC, my Google docs are 100% present, and in the right order - as they've always been for years when it was "Google Docs".
On my GNex, I get a list of docs in a different sort order, with key documents missing from the list. (Sort order is set the same on PC and GNex).
Click to expand...
Click to collapse
Google drive sorts the documents according to the last date you modified the documents in Google Drive. Regardless of the modified date from the PC.
Could be, but it doesn't seem to affect my problem.
I have an important doc to which I need ready access. The last time it was edited, it was done in Google Drive - yesterday. The doc (and others) never display on the GNex - regardless of how I sort them. Also, there are no sharing settings for these docs, so that's not it either.
Ideas welcomed!
I would....
1. Check your sync settings in Accounts on your phone maybe something is screwy.
2. Uninstall/Reinstall the Google Drive App. See what happens
Thanks!
I checked sync settings. All is fine there.
I uninstalled and reinstalled yesterday. Did nothing.
I've posted on the GDrive support forum - haven't heard from anyone there.
Here's a twist...
If I go the the doc on my PC in GDrive that I can't find on my GNex, and give it a "Star", then I can see it under "Starred" on the GNex. Nice.
Take the star off the doc, and it disappears from the GNex - nowhere to be found.

Note10+ move from Samsung Cloud to Onedrive -> server fault

All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
I have the exact same problem
i got the beta UI today and i was able to log in on first try. unlocked 10+ . already had onedrive. i use the microsoft authenticator and i had no issues .
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
gschot said:
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
Click to expand...
Click to collapse
Problem not solved.
Yes, i use two-step verification with my Microsoft Account.
I can try without two-step verification and report back.
Update:
it works without two-step verification.
Kruxarn said:
Update:
it works without two-step verification.
Click to expand...
Click to collapse
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
gschot said:
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
Click to expand...
Click to collapse
Yes!
Kruxarn said:
Yes!
Click to expand...
Click to collapse
Thanks for your feedback! I will try soon, as I have reported the issue with Samsung as well. I'll wait for their response before disabling/re-enabling the 2 factor auth.
Gerco
Seriously, what a disaster... Here my journey with the Samsung Support team...
- I initially made a call explaining the problem. The support agent told me that the integration is not active yet. I explained that a specific extra firmware was released in the Netherlands, explicitly reporting this feature in the release notes, so it would really surprise me if it was not available. The support agent then told me that the tech person was unavailable, but that they would call me back, the same day.
- I never received the call back, so I logged a question via Samsung Members. I got a response on that, telling me I had to send a screenshot and a log file (after enabling high level debug logging) on help.content.samsung.com
- I made a screenshot, but the log that was mentioned in a standard log enable procedure was not present on my phone, so I sent them again a clear description of the error, with a screenshot of the error, and a screenshot of the logs that were present, together with the question which of the logs shown they would need.
- This request was immediately answered that the samsung tech dept was going to look into it.
- Then I received an answer on the support site, telling me I had sent an invalid log file, and attached was the same procedure which was incorrect. I then looked for the 'reply' button. But wait.... THAT IS NOT PRESENT! You can only pose one question on which you receive an answer, but a customer is not able to reply to the thread again. No case numbers, whatever, to reference the question.
- So I called the support desk again, referring to the question on the support site. The response of the agent: "Unfortunately we can't see that, can you explain your problem please?" I then told her that Samsung first promised to call me back, which they didn't, and I told them that my problem description with the question about which logs to be sent, was not read at all (trust me, I am a tech guy, I know all about problem descriptions and logs) and I received a default reply instead. The support agent responded, "but we are not allowed to call back". After a few more words, she told me, "please hold on", and I thought I was put on hold.
- BUT NO! The agent actually put me back in the queue, as she probably did not want to talk to me anymore! So I ended up with another support agent, who I had to explain the problem again from start. I was again told that the tech person was not available. I asked if he could call me back when he was, but again it was confirmed that Samsung support is not allowed to call customers... Like WTF... They can't call back people who bought their most expensive flagship phones?? The support agent then advised me to call the Account department. I asked if she could transfer me, but of course, she could not.
- So I called the Account department. I AGAIN eplained the problem, and the Account guy told me that that made sense, as the Onedrive service is not available in Europe yet. I again explained that Samsung explicitly released a separate additional firmware update with this feature in the release notes. He told me that he would email me some information and when I have received the information, I could call back and I would directly speak to the person who knew all about it.
- At this point I was so pissed by how this went, I disabled the two-step authentication on my Microsoft account, and I could indeed connect to Onedrive!!! The only problem now is that the Settings give an error when backed up.
- But I decided to give them one more call to see how they would respond. And I indeed got the person on the line who her colleague referred to earlier. She told me she had sent me an email telling me what log to send. When I asked her the time and date of that email, she mentioned a time which was half an hour before I even created the request. As I own the email server on which the email should be delivered, I could check the logs there, and no email was received at that moment. She did mention the name of the log file though. However, a log file I have, that mostly resembles what was requested, was in a Gear folder and contains mainly logging about the Gear services. At this moment I told her that the problem was fixed by temporarily disabling the two step verification on the Microsoft account, and I asked her if the service was indeed unavailable in Europe, as her colleague told me. She told me that the service should be available.
Conclusion:
On all ways of contacting Samsung, there is no way in responding on a reply, whether it is in Samsung Members, on the support site, or via email. One answer from Samsung should apparently be enough, and Samsung actually does not want to talk to customers (as one of the agents just transferred me away). The support staff tells me there is no way to get in direct touch with the tech staff. There are no procedures for complaints, they are not allowed to call back customers...
When you look at how Samsung exposes their support (via Samsung Members, Facebook Chat, phone, etc.) it looks as they go the extra mile for their customers, but when you actually talk to them, you end up in a non-flexible inefficient non-motivated support maze....Way to go, for flagship fans....
Ok... I'm a little more calm now...
My apologies for my rant....
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Big Boss said:
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Click to expand...
Click to collapse
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
gschot said:
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
Click to expand...
Click to collapse
Exactly, my sync was not working, I removed everything and redo the sync and returned to normal, really only appears in windows the gallery photo folder, the other things that backs up (files) does not appear, anyway I stopped sharing My Microsoft account with a friend on Xbox, I didn't want him seeing my photos and videos on his console.
I disabled this option and just went back to old fashioned Onedrive with camera upload.
Since 2011 I have had all my photos automatically backed up to the Camera Roll folder but with Samsung integration it puts photos in Samsung Gallery folder and no option to change that I can see.
I want to continue with my photos in the same Camera Roll folder and not have them go somewhere else and have to manually move them.
Sent from my SM-N975F using Tapatalk
Does it use an app folder or need full access to the entire OneDrive account?
OneDrive for Business
I have an Office 365 account which includes 1 TB of storage in OneDrive. When I try to enble "link Samsung Account with Microsoft account" within the Samsung cloud app, and enter my Microsoft username/email its says no such account exists. I had this problem using the OneDrive app on my Windows 10 desktop computer as well, but I solved that by deleting the OneDrive app that comes pre-installed on Windows 10 and installing the OneDrive for Business app. I could then sign in and backup to OneDrive on my desktop computer. Now on the phone, I have no problem signing into my account with the actual OneDrive app that came pre-installed on the Note 10+. That app lets me enter my Office 365 account username/email and on the OneDrive app, but not on this linking page for Samsung cloud. Any ideas on a workaround would be appreciated.
gschot said:
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
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I finally managed to get the connection working. It turned out that you can only connect using Microsoft's own Authenticator app. Using auth codes from third party apps give problems.
However, I ran into another issue. It turns out that the gallery sync to OneDrive does not support files > 1Gb. I had some video's I recorded, and they did not get synced. Samsung's response was: upload them manually to the OneDrive folder and they show up in the Gallery. But come on...
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
GiannisPrentzas said:
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
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Click to collapse
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
maskr said:
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
Click to expand...
Click to collapse
Hi I found a solution that works!!!!
Download the Microsoft authentication app. Remove other 2FA app from your Microsoft account and keep only the Microsoft authentication app.
Do a reset on one drive app on your phone (delete data from this app) and the re connect one drive using Microsoft authentication app.
Then connect you phone to your computer and copy all of your photos from your computer to the dcim folder on your phone.
Then move or delete the photos and videos from the Samsung gallery folder on your computer. Don't let any other files inside there. Let the phone make the sync.
There is a problem though. Samsung cloud cannot sync files like *.mov. Then check which files aren't sync. You can convert the files with your phone later by editing them within the gallery app.
Sorry for my bad English.
Hope it helps

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