Question Phone calls suddenly shut off / false screen touches / bad proximity sensor - Xiaomi Poco F3 / Xiaomi Mi 11X / Redmi K40

Just wanted to know if other users have this issue.
I do a lot of phone calls for my work and since I switched to this phone I can not make a decent phone call at all... lol
Every couple of minutes or less the call breaks off. That is either because the other side can't hear me anymore, either the connection breaks off.
Also noticed that when receiving notifications during calls, the screen lightens up so I do get false touches which results in a total chaos on my screen...
I already placed sim to other slot, tried all different preferred network type, rebooted...nothing helps.
This is really annoying as on my other phones like F2 Pro and MI9 all ok.
Anyone having the same issue?
EDIT : 16.04.2021 I noticed now that due to the bad ultrasone proximity sensor the screen lightens up and makes a lot of false touches resulting sometimes in a mute of the mic on dialer or even shutting down the phonecall itself

Yes, it has also happened to me that the screen does not go out when I am on the phone. If you take the phone away from your ear for a moment and then go back to it, the display goes off.

CHGICEMAN said:
Yes, it has also happened to me that the screen does not go out when I am on the phone. If you take the phone away from your ear for a moment and then go back to it, the display goes off.
Click to expand...
Click to collapse
Yea already am doing that often because of the screen lightens up.
But did you also encounter a lot of false touches and even the call shutting off?

Check you up * # * # 6484 # * # * Light Sensor or calibrate.

CHGICEMAN said:
Check you up * # * # 6484 # * # * Light Sensor or calibrate.
Click to expand...
Click to collapse
This is related to proximity sensor
Value is 5.0 when no covered and 0 when covered.
Test is ok but in call screen didn't turn off.....so should be a softaware bug I think.

CHGICEMAN said:
Check you up * # * # 6484 # * # * Light Sensor or calibrate.
Click to expand...
Click to collapse
nicnic94 said:
This is related to proximity sensor
Value is 5.0 when no covered and 0 when covered.
Test is ok but in call screen didn't turn off.....so should be a softaware bug I think.
Click to expand...
Click to collapse
Yea I already tested that before this post. It's working fine. No problem with that.
Problem is that when receiving a notification the screen lights up and it shouldnt. I cannot find the issue for now.
Also and this is more important : when making a call, the line gets cutoff (people cant hear me but I can).
This happens so often and never had this with my other phones running.
Already unchecked 5G, even 4G and now on 3G. Same issue.
Will look further into it...

Do you use always on display ? Maybe that's the cause? Maybe Miui optimization?
I didn't put sim card from my f1 to f3 yet, but you are making me check this out. Ill put the sim card as soon as I get case and glass. On telegram I have not seen anyone to mention this issue.

osemoka said:
Do you use always on display ? Maybe that's the cause? Maybe Miui optimization?
I didn't put sim card from my f1 to f3 yet, but you are making me check this out. Ill put the sim card as soon as I get case and glass. On telegram I have not seen anyone to mention this issue.
Click to expand...
Click to collapse
Nope not using AOD. Things are set to basic as to rule out issues.
Saturday I'll be unlocked though and going to check the fastboot xiaomi.eu rom
If you can make a test later on, do make a longer phone call. Also send a message to your phone when you're making a call and see what happens.

Had the same issue with my poco x3 nfc - same issue with the f3. I think either I got used to it with the X3 or it got fixed....

umairmalik2410 said:
Had the same issue with my poco x3 nfc - same issue with the f3. I think either I got used to it with the X3 or it got fixed....
Click to expand...
Click to collapse
Yea I read.
Anyway, the phonecall shutting off (other cant hear me) was all due to the fact that I accidentally muted the mic (or even false touched the red button or whatever) on the screen because of the false touches when screen suddenly lightened up.
The ultrasone proximity sensor is not the best solution to dim the screen when calling.
You can even test that in kernel settings. The value 5 goes to 0 even from behind or from the top. So in some cases the screen will light up suddenly.
On tweakers forum there are a lot of people who have the same issue with the proximity sensor too.
An infrared sensor would have been much better....

raystef66 said:
Yea I read.
Anyway, the phonecall shutting off (other cant hear me) was all due to the fact that I accidentally muted the mic (or even false touched the red button or whatever) on the screen because of the false touches when screen suddenly lightened up.
The ultrasone proximity sensor is not the best solution to dim the screen when calling.
You can even test that in kernel settings. The value 5 goes to 0 even from behind or from the top. So in some cases the screen will light up suddenly.
On tweakers forum there are a lot of people who have the same issue with the proximity sensor too.
An infrared sensor would have been much better....
Click to expand...
Click to collapse
I have a similar issue. I use a pretty thick case and it breaks the proximity sensor such that during a call the screen turns off but after the call when i move the phone away from my head, it remains permanently off, like it still thinks the phone is near my head.
Which tweakers forum are you referring to?

lukesky said:
I have a similar issue. I use a pretty thick case and it breaks the proximity sensor such that during a call the screen turns off but after the call when i move the phone away from my head, it remains permanently off, like it still thinks the phone is near my head.
Which tweakers forum are you referring to?
Click to expand...
Click to collapse
That's indeed true. It happens that the screen remains black after moving the head from the screen during call. You can even trigger that when opening the sensor part in the kernel (tap on it for a few times and test the proximity sensor - you'll notice that you even can let it stay on 0 by slowly removing your hand...)
But for me these false touches due to the screen lights up during a call makes it even worse.
tweakers translate if needed - starts from end of page 6.
Btw, I'm just using the case that came with the package.
Anyway, since they fixed the haptic crackling sound issue on v1204 eu and having already no issues on battery drain (9%/h SOT and 0.4%/h idle) , the only issue for me remains the proximity sensor.

If you pick up the call and wait 1sg or so to raise it to the ear, the screen turns off well, but if you pick up the call quickly it does not turn off, it may be a google dialer failure

Perhaps you can bring this issue to Poco's attention directly via: https://c.po.co/global/
I would also like to know if it's a hardware or software related issue.

Nemix77 said:
Perhaps you can bring this issue to Poco's attention directly via: https://c.po.co/global/
I would also like to know if it's a hardware or software related issue.
Click to expand...
Click to collapse
I already did as for the haptic motor sound issue (which is fixed now).
So lets wait for a response...

raystef66 said:
That's indeed true. It happens that the screen remains black after moving the head from the screen during call. You can even trigger that when opening the sensor part in the kernel (tap on it for a few times and test the proximity sensor - you'll notice that you even can let it stay on 0 by slowly removing your hand...)
But for me these false touches due to the screen lights up during a call makes it even worse.
tweakers translate if needed - starts from end of page 6.
Btw, I'm just using the case that came with the package.
Anyway, since they fixed the haptic crackling sound issue on v1204 eu and having already no issues on battery drain (9%/h SOT and 0.4%/h idle) , the only issue for me remains the proximity sensor.
Click to expand...
Click to collapse
For me if I use the case that came with the package, proximity sensor works fine , it also works fine if the phone is naked. but with a thick case, then it becomes a bit crazy such that i have to map the power button to end the call, else I wont be able to access the phone after or during a call unless i shake it hard

Reboot and shutdown issues have been acknowledge by Poco, will addresses in the upcoming updates:
Poco F3 battery drain & random reboot issues to be fixed with next update
A community mod has informed that the battery drain and random reboot issues on the Poco F3 are to be fixed with the next update.
piunikaweb.com
I really hope it's a software issue because I plan on placing my order for phone this weekend.

I wonder where's the proximity and ultrasonic sensor. *#*#miui#*#* can't test it. Using nillkin's case, one works perfectly, while the one with the thicker camera protector blocks the sensor and calling won't dim the screen.....

experienced this with the global rom but now flashed EU rom so far everything is ok.

choobs95 said:
experienced this with the global rom but now flashed EU rom so far everything is ok.
Click to expand...
Click to collapse
I see. So it's a software issue huh? Then I'm gonna flash into eh and see how this weekend.

Related

No in-call curtain in TP2

Hi,
I'm using an original ROM for TP2 with Manilla 2.1.38158.2 (as shown in Settings | About).
AFAIK this version should include the "in-call curtain" functionality, on which the call buttons are locked during a call. However, I see no sign for this anywhere.
Does anyone have an idea how this feature can be turned on, or how do I add it?
The curtain is unnecessary. Your device as a proximity sensor that turns off your display when you hold you face it. You don't need the curtain to lock the buttons. When you move the device away from your face, you probably want to use the touch screen so it turns back on.
I usually talk using a Bluetooth headset while the device is kept in my bag or pocket. The proximity sensor should theoretically detect that the device is covered and keep the screen off, but it often fails to do so, allowing random buttons to get pressed.
S2U2 doesn't solve this either, as it keeps the device unlocked during phone calls. There's TouchLockPro, but I don't like the way it works.
Have you tried CSDEVCTRL? I recall it allows you to lock the device during and after a call.
Yes, I found it in one of the forums here a couple of weeks ago. For some reason it didn't keep the device locked during calls, though specifically configured to do so. I haven't looked deeper into that, since I thought that the supposedly built-in curtain would do.
BTW, a simple test shows that the proximity sensor is completely useless for this scenario. I put a small object on the sensor, locked the phone and turned it off. I then called it from another phone and answered using the Bluetooth headset. Although the screen was blocked with an object, it was completely unlocked and could be pressed. The proximity sensor turned the screen off only if a movement was detected towards the screen, and not when something was already blocking the screen.
I repeated this test several times with the phone in a bag. I locked it, called, answered using the Bluetooth headset and tried to press against it from outside the bag. In every single time on-screen buttons got pressed.
As a matter of fact, the TP2 is way worse than the original TP in this sense. In my previous TP I could answer a call using the headset, take out the phone (carefully so it won't hang up by a screen press), lock it again and put it back in the bag/pocket. Now with the TP2 the proximity sensor wakes up the device unexpectedly, so I can never keep it inside anything during a call.
There is a shareware Pocket Shield which provides a screen curtain. You may have a try for your TP2 at this link:
http://pocketshield.netserver01.com/download.htm
erezshermer said:
Hi,
I'm using an original ROM for TP2 with Manilla 2.1.38158.2 (as shown in Settings | About).
AFAIK this version should include the "in-call curtain" functionality, on which the call buttons are locked during a call. However, I see no sign for this anywhere.
Does anyone have an idea how this feature can be turned on, or how do I add it?
Click to expand...
Click to collapse
I tried installing the InCallCurtain from my Touch Pro ROM and it does not work with the TP2. It is a different dialer so the calls for the curtain may not be in there.
My phone has no problem turning itself off when it gets near my face. Why would you want a call curtain?
Kloc said:
My phone has no problem turning itself off when it gets near my face. Why would you want a call curtain?
Click to expand...
Click to collapse
Did you read the thread ?!
Thanks Angler, I just tested Pocket Shield. I must say I like the progress of this program since the last time I tried it.
I won't use it as a general lock utility because of a severe issue: for some reason my Bluetooth headset loses the ability to answer calls while it's locked. I click the headset button, the ring sound moves to the headset, and the call is not picked up.
I'm thinking about only using its curtain feature - use only the protection during phone calls without locking. This seems to work, however PocketShield locks my device whenever it powers on and I can't find a way to cancel that without completely turning it off. Any ideas here?
(edit: removed double post)
erezshermer said:
BTW, a simple test shows that the proximity sensor is completely useless for this scenario.
Click to expand...
Click to collapse
Prox sensors come in different types. They aren't all configured to turn off "when covered" by just anything. Since the primary purpose is to save screen power when held against your face, it may well be technically designed to detect things that can conduct electricity, like you. If you're curious about it, as I am, next time you test it, cover the prox sensor with your thumb.
If that doesn't work, I recommend on second test. Just because there is a prox sensor doesn't mean that HTC is using only that for turning off the screen. In order to avoid accidentally turning it off while you're trying to use it, which would be annoying, they might be using the accelerometer to detect whether it's being held like a phone or not, and not turning it off if it isn't. Test two is to hold it in a position at an angle as if you would if you were talking on it, and hold your thumb over the prox sensor.
I don't have my TP2 yet, that's why I haven't tried it myself. If you're already on to your current solution and don't want to I understand, but if you do, I'd be curious as to your results.
fortunz said:
Prox sensors come in different types. They aren't all configured to turn off "when covered" by just anything. Since the primary purpose is to save screen power when held against your face, it may well be technically designed to detect things that can conduct electricity, like you. If you're curious about it, as I am, next time you test it, cover the prox sensor with your thumb.
If that doesn't work, I recommend on second test. Just because there is a prox sensor doesn't mean that HTC is using only that for turning off the screen. In order to avoid accidentally turning it off while you're trying to use it, which would be annoying, they might be using the accelerometer to detect whether it's being held like a phone or not, and not turning it off if it isn't. Test two is to hold it in a position at an angle as if you would if you were talking on it, and hold your thumb over the prox sensor.
Click to expand...
Click to collapse
Tested that with some objects and with my hand. Same results. Even with the phone being held vertically like I'm talking with it, the screen won't turn off if it was covered before the call. When removing the hand/object from the proximity sensor and covering it again - the screen turns off immediately.
Maybe this is not a limitation of the sensor but a simple programmed behavior. If so, perhaps it can be patched... <evil grin>
Update. Under HKEY_LOCAL_MACHINE\Software\HTC\Proximity there are 3 keys: ProximityDetectStatus, ProximitySensorOn, UnexpectedWakeup.
The first key is updated live by whatever the sensor detects. I now know for sure that the sensor continously knows if there's something on top - the dialer behavior is programmed.
I'm not sure what the other keys do. ProximitySensorOn was set to 0 on my registry and now when it's 1 I see no difference. Gotta go, will continue with that later.
Switching the Proximity Sensor off...?!
erezshermer said:
Update. Under HKEY_LOCAL_MACHINE\Software\HTC\Proximity there are 3 keys: ProximityDetectStatus, ProximitySensorOn, UnexpectedWakeup.
The first key is updated live by whatever the sensor detects.... I'm not sure what the other keys do. ProximitySensorOn was set to 0 on my registry and now when it's 1 I see no difference.
Click to expand...
Click to collapse
Although I was looking for other reasons -- see below -- I get the same result; & even when you do change ProximitySensorOn to 1, it doesn't survive a soft reset: simply reverting to 0....
What I was looking for was some way of disabling the Proximity Sensor (PS) altogether: because (i) I'm deaf, & I therefore Bluetooth all calls directly to my 'hearing instruments'; & (ii) I've just bought a case which covers the darned thing (meaning the PS) up, permanently locking the touch-screen when it's on! (Aargh.)
Having spent the last couple of hours (plus) searching the TP2 forums on here (& a related one on PPC Geeks...), I've discovered that: (i) lots of people are having PS-related problems; (ii) some of these problems are to do with TouchFLO 3D; (iii) some may be related to various forms of screen-locking; (iv) some may even be caused by other tweaks or hacks we've carried out; & -- last, but not least, as lots of other proud TP2 owners have bought similar cases -- (v) I appear to be the only one having this particular problem (...probably caused by (iv)?)!
It's as if my particular sensor thinks my ear is permanently glued to the screen... -- I can operate all the buttons & the keyboard; but the screen (even though I can turn it on with the power switch) just will not respond while the case is attached (& therefore covering the sensor...).
If anyone has any ideas -- apart from drilling a hole in the case, somewhere (randomly) to the left of the HTC logo... -- please let me know!
Thank you for reading...
- $.
PS: I have a UK-spec., unbranded, GSM Touch Pro2 (...not that this seems to make any difference); & I've already tried turning off any locks & PINs (& changing their duration), as well as the owner information screen....
Forget the Curtain.
This enables your proximity sensor even when you are using your BT
leepriestenator said:
Forget the Curtain.
This enables your proximity sensor even when you are using your BT
Click to expand...
Click to collapse
What is this CAB doing? Because I am also interested in adding support by the Proximity Sensor in TouchLockPro. So how can I start programmatically the proximity sensor? Just changing a registry key
leepriestenator said:
Forget the Curtain.
This enables your proximity sensor even when you are using your BT
Click to expand...
Click to collapse
It works 。Thanks

On calls (touch)screen is disabled and won't turn on until call is terminated

When I make or receive calls the screen turns black and the touchscreen is disabled. I assume this is to avoid accidental keypresses with my ear or something, but my phone doesn't leave this mode until call ends.. I assume it would switch on screen/touch when leveled horizontally, but it doesn't.
I cannot end the call or do anything while the screen is disabled.
The only thing that works sometimes is to double press power button to turn on camera (thus enabling screen/touch), but it is no reliable method.
Sometimes, if I call a person not taking the call, without mailbox or automatic termination of connection, I have to reboot to phone to end this.
Any idea what I can do? Can this supposedly helpful behavior be switched off or fixed?
I am on Android stock 8.1.0 (OPM6.171019.030.H1, Aug 2018), rooted with most recent Magisk.
This bug is driving me nuts, so Thank You for any ideas or help!
Is there anything blocking the proximity sensor (below the right of the speaker)?
nowster said:
Is there anything blocking the proximity sensor (below the right of the speaker)?
Click to expand...
Click to collapse
Not that I know of. All is as normal as can be.
But right now, it seems the "trick" with the camera double click works more reliably (>50%) than before. Whatever reason..
If you've had the phone apart recently ... check proximity sensor. There's a little rubber piece tends to fall out.
Did You applied a screen protector recently? I had the same issue because of screen protector was covering the proximity sensor

AOD Not Turning Off In Pocket / Overturned - Can You Test

So I've noticed my AOD isn't turning off at all. While I do have it set to "Show Always", it should still turn off after a short time if the proximity sensor is covered., as was the case with the S7, S8 and S9.
Could you guys please confirm if this is the case for your AOD too? Turning the phone face down or put it in your pocket (or just cover the top half of the display) for a few minutes, see if the AOD turns off. Let me know if anyone sees it turn itself off.
You have to have AOD set to "Show Always" for this test to be valid.
I suspect this could be a bug which Samsung might need to be made aware of, hence my request for others to test. Unless I'm missing something VERY obvious. Or Maybe this is by design?
Thanks :good:
EDIT: thinking about this further, I reckon the proximity sensor is only active while it's flashing, such as when a call is being made. Because it's a "behind the display" type sensor. So maybe they made a trade off with AOD?
It's a sad news for you. S10+ doesn't have a proximity sensor as a trade-off for the screen (sounds ridiculous?). And some features are like sh*t due to the lack of proximity sensor. I don't know if I can go through with this so-called flagship
GialanG said:
It's a sad news for you. S10+ doesn't have a proximity sensor as a trade-off for the screen (sounds ridiculous?). And some features are like sh*t due to the lack of proximity sensor. I don't know if I can go through with this so-called flagship
Click to expand...
Click to collapse
Ummm, of course it has a proximity sensor.....
Try making a call to someone (use voicemail if you want). You'll see a little white flashing dot to the left of the cameras, near the battery icon. This is the proximity sensor: https://hothardware.com/news/blinking-white-pixel-samsung-galaxy-s10-feature-not-bug
Try covering it up while in a call. The display will go off. Because you just covered up the proximity sensor. Because they do have one.
the_scotsman said:
Ummm, of course it has a proximity sensor.....
Try making a call to someone (use voicemail if you want). You'll see a little white flashing dot to the left of the cameras, near the battery icon. This is the proximity sensor: https://hothardware.com/news/blinking-white-pixel-samsung-galaxy-s10-feature-not-bug
Try covering it up while in a call. The display will go off. Because you just covered up the proximity sensor. Because they do have one.
Click to expand...
Click to collapse
No it's not. Can you check it on your phone with *#0*# in the dialer or any proximity checking app? The result is always 0.
I had troubles with the double tap to wake and the show fingerprint features, and sometimes with calls when my phone behaves abnormally. Then I checked and it turns out that S10 doesn't have a proximity sensor. Samsung did other things to replace the proximity sensor's function, but it has been much worse than before
the_scotsman said:
So I've noticed my AOD isn't turning off at all. While I do have it set to "Show Always", it should still turn off after a short time if the proximity sensor is covered., as was the case with the S7, S8 and S9.
Could you guys please confirm if this is the case for your AOD too? Turning the phone face down or put it in your pocket (or just cover the top half of the display) for a few minutes, see if the AOD turns off. Let me know if anyone sees it turn itself off.
You have to have AOD set to "Show Always" for this test to be valid.
I suspect this could be a bug which Samsung might need to be made aware of, hence my request for others to test. Unless I'm missing something VERY obvious. Or Maybe this is by design?
Thanks :good:
EDIT: thinking about this further, I reckon the proximity sensor is only active while it's flashing, such as when a call is being made. Because it's a "behind the display" type sensor. So maybe they made a trade off with AOD?
Click to expand...
Click to collapse
tried it on a S10E, the AOD always stay on even when in pocket.
Can confirm on my s10+. AOD does not turn off in my pocket or laying face down.
did anyone notice the werid little flashing spot above the the signal bars? that`s the only place where when I put my finger over it the screen goes off during call
GialanG said:
No it's not. Can you check it on your phone with *#0*# in the dialer or any proximity checking app? The result is always 0.
I had troubles with the double tap to wake and the show fingerprint features, and sometimes with calls when my phone behaves abnormally. Then I checked and it turns out that S10 doesn't have a proximity sensor. Samsung did other things to replace the proximity sensor's function, but it has been much worse than before
Click to expand...
Click to collapse
Seriously, it has both a proximity sensor and light sensor as per normal. They may work slightly different, hence why crappy test apps from the Play store don't work. And why AOD is no longer turning off in pockets.
Watch JerryRigEverything's teardown, specifically here, where he physically points them out: https://youtu.be/kHzmFPoZbCA?t=427
2003vstrom said:
did anyone notice the werid little flashing spot above the the signal bars? that`s the only place where when I put my finger over it the screen goes off during call
Click to expand...
Click to collapse
Read the link I posted in my earlier post. That's the proximity sensor.
the_scotsman said:
Seriously, it has both a proximity sensor and light sensor as per normal. They may work slightly different, hence why crappy test apps from the Play store don't work. And why AOD is no longer turning off in pockets.
Watch JerryRigEverything's teardown, specifically here, where he physically points them out: https://youtu.be/kHzmFPoZbCA?t=427
Read the link I posted in my earlier post. That's the proximity sensor.
Click to expand...
Click to collapse
Not only apps in Store, but the SS diagnostic mode doesn't show either. Check the attached pics of S10+ and Note 5 in SS stock diagnostic mode
the_scotsman said:
Try covering it up while in a call. The display will go off. Because you just covered up the proximity sensor. Because they do have one.
Click to expand...
Click to collapse
Same here.
Tbh it's not really a trade off I'm happy with because it makes AOD a source of battery drain at this point. I want to be able to put my phone face down to save battery. Do you think this might actually be a bug?
Started a thread in the Samsung community forum. Maybe some of you guys can top up with your own findings.
https://us.community.samsung.com/t5/Galaxy-S10/Always-on-display-not-turning-off/m-p/473981#M2111
Sent from my SM-G975W using XDA Labs
GialanG said:
No it's not. Can you check it on your phone with *#0*# in the dialer or any proximity checking app? The result is always 0.
I had troubles with the double tap to wake and the show fingerprint features, and sometimes with calls when my phone behaves abnormally. Then I checked and it turns out that S10 doesn't have a proximity sensor. Samsung did other things to replace the proximity sensor's function, but it has been much worse than before
Click to expand...
Click to collapse
Found this article which confirms the existence of a proximity sensor.
https://hothardware.com/news/blinking-white-pixel-samsung-galaxy-s10-feature-not-bug
The trade-off might be due to the fact that's the sensor is tied to that blinking pixel and is only active while making phone calls.
Sent from my SM-G975W using XDA Labs
Same here, AOD doesn't turn off when flipping it over or covering top portion of the screen.
I'm starting to think this is why they added the feature of AOD only turning on when you tap the screen once as a trade off for it not automatically turning off
mrnovanova said:
Found this article which confirms the existence of a proximity sensor.
https://hothardware.com/news/blinking-white-pixel-samsung-galaxy-s10-feature-not-bug
The trade-off might be due to the fact that's the sensor is tied to that blinking pixel and is only active while making phone calls.
Sent from my SM-G975W using XDA Labs
Click to expand...
Click to collapse
I tend to agree. I carry my S10+ in my shirt pocket and have noticed that AOD remains on.
Additionally, if double tap to wake the screen is on, the screen will wake on in your pocket without double-tapping it. I have disabled this feature as its annoying that this is also buggy!
pickwit said:
I tend to agree. I carry my S10+ in my shirt pocket and have noticed that AOD remains on.
Additionally, if double tap to wake the screen is on, the screen will wake on in your pocket without double-tapping it. I have disabled this feature as its annoying that this is also buggy!
Click to expand...
Click to collapse
This combined with the lift to wake option interpreting placing in pocket as lifting and the ultrasonic fingerprint reader activating in pockets is giving us of a real annoyance.
I hope Samsung are aware of this and do something about it.. .. ..
---------- Post added at 06:48 PM ---------- Previous post was at 06:23 PM ----------
Very strange... just tried disabling double tap to wake the screen and it didn't stop it happening... Doh
It's a bug, they forgot to link the older aod behaviour with the new implementation of this sensor, I expect it to be fixed in the next update, along with everything else.
I'm constantly getting this too. Even with AOD off and the option to not turn screen on when in pocket(can't remember exactly name) I'm still constantly having my phone turn on in my pocket. At work I get a break every 2.5 hours and sometimes 45 minutes or more of that it'll be on in my pocket. I've pulled it out several times and the emergency call screen be on with a lot of numbers pressed. It's definitely a huge annoyance. My battery almost died during a 10 hour shift because of this.
Sent from my SM-G975U using Tapatalk
Hi everyone. Any thoughts on this issue? This still persists for me even though my phone is up to date and it's may already.
I too think that there's a trade off with the in-screen proximity sensor and the fact that the phone doesn't recognise that's in a pocket. Mine keeps going on while in it.
There must be a way to get around this issue but I'm suspecting we'll never see an optimal fix since the proximity sensor uses that lit pixel to work and nobody would like to see it blinking every second.
I blame bad engineering here. Thumbs down for Samsung mobile.
I blame the new in screen proximity sensor. I doubt they will ever get a fix for their first gen type used on our devices. It'll probably be fixed on the note 11 or S11. I hope not though.
Sent from my SM-G975U using Tapatalk
folks, its a bug in Oneui which existed in all S10 and s10+... its had been reported since day one and still Samsung still unable to solve this issues till date. And they published an notice in Samsung member app, next update will be addressing this issues finally. so lets wait for May updates and see they really solve it.
https://www.sammobile.com/2019/05/13/samsung-galaxy-s10-future-updates-improvements
ramnkc said:
folks, its a bug in Oneui which existed in all S10 and s10+... its had been reported since day one and still Samsung still unable to solve this issues till date. And they published an notice in Samsung member app, next update will be addressing this issues finally. so lets wait for May updates and see they really solve it.
https://www.sammobile.com/2019/05/13/samsung-galaxy-s10-future-updates-improvements
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Click to collapse
Oops accidentally thanked you.
Samsung will never resolve it on the s10, you heard it from here first.
Sent from my SM-G975U using Tapatalk

Is anyone facing an issue with the proximity sensor in OnePlus7T

Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
vinay3190 said:
Ever since I've bought OnePlus 7T, the proximity sensor is giving me a lot of problems. Sometimes the screen lights up while I'm speaking on the phone and the speaker is activated. Sometimes the call gets recorded. Sometimes if the phone is in my pocket and I try to unlock it, it says too many attempts.
Click to expand...
Click to collapse
It's issue on most OnePlus phones.. I had the issue on 6T, 7 Pro.. annoying
1rahul1996 said:
Yes it very annoying, when removing it from pocket accidently my fingerprint matches and something something happens.
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This is the biggest reason I may be going Pixel 4...
Yes I too have this issue with my OP7T
Yup, same issue here.
Another thread about it here - https://forums.oneplus.com/threads/proximity-sensor-doesnt-work.1147600/
Also issue present on OP7Pro forums.
Seems to be related to this "Virtual Sensor":
https://www.ellipticlabs.com/2019/0...eaner-design-to-oneplus-7-series-smartphones/
So we have to wait and hope (could be this same as Never Settle? :d) that can be fixed with a software update.
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
Josh McGrath said:
It seems to get worse the more I use my phone. Anyone else notice this? Brand New it never did it
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Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
trveller72 said:
Someone on the OP7T forum suggested it may be Tap the Screen to Show (let's call it TSS) feature.
I enabled DTW. This will trigger Ambient Display -> "Tap the Screen to Show" to be disabled.
Tried and the screen still won't turn off when on a call with the phone on my ear.
Both options disabled (no DTW and no TSS), still won't turn off.
What did work though, was to turn off screen once with the power button:
- I was in a call and the screen was on,
- turned off the screen using power button,
- I took the phone off my ear -> Screen on
- put the phone back on my ear -> Screen off
Maybe someone can make more sense of it.
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Click to collapse
I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
Josh McGrath said:
I tried the above also same thing. I am tired of this BS. I am constantly pressing hold or dialing with my face unless I have the phone shoved in my ear. I almost didn't buy the 7t cause of this issue coming from the 6t with the same issue
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Click to collapse
Yeah, I am starting to remember good ol' days with the OPX. Every OTA was fixing one thing and breaking 3 other.
At that time I said no OP again, but still, this one seems to be be a good phone. Time will tell.
Coming back to our issue, I am puzzled that only a few people reported this.
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
roofrider said:
Are you guys are on stock kernel or something custom?
I don't think I have this issue, but the sensor seems to function a bit differently from what I'm used to. When the phone is horizontal, covering the sensor does not turn off the display. But now do the motion of raising the phone to one's ear, and the display turns off. Just an observation, yet to experiment properly.
Does anyone know where the sensors are located on this phone? Is there a picture on the internet that points out the different sensors?
Edit: Yep. This one has a virtual sensor. It works differently.
Click to expand...
Click to collapse
Not rooted, but using a custom dialer as the default Phone app (True Phone).
When I switched the default Phone app to Oneplus App, I could not reproduce the issue.
Testing for a few days to see if this works. Would be such a pity if the app is the problem because I really like it.
Also I just sent a log to OP support (they contacted me after I logged the issue on the feedback).
Yes, it is using the virtual sensor as you said (link in my previous post).
How does the virtual sensor work?
Sent from my [device_name] using XDA-Developers Legacy app
I couldn't find anything concrete on how this software-based proximity sensor, Elliptic Labs INNER BEAUTY, works. The keywords are: ultrasound, sensor fusion, and machine learning. A hardware-software I guess.
The 7T does have an IR sensor under the display, but I think this is only used for DT2W and Tap to Show to prevent the display from accidentally turning on when the phone is in the pocket and so on. Not for calls.
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
igotlostintampa said:
Fully Unmodified phone - same issue here. Phone regularly turns on airplane mode while I’m on a call cause it is registering face touches. Screen regularly flickers while on calls as if rapidly moving away from my face....
This was not a problem on my 3t a while ago and the issue is driving me to switch phones alongside some software instability (random lag and keyboard jitter) (animation issues after launcher swap) (soft-lock on navbar or gestures but not a play store replacement)I usually fix by rom swapping on one plus phones andddddd twrp is dead (for now) and no ones working on a valid replacement.
Will be keeping this phone in hopes of twrp eventual return, but need that stability
Click to expand...
Click to collapse
Twrp is out for the 7t. It's not flashable last I checked but it is bootable and usable for what I used it for which was a backup of stock rom

Proximity sensor issue

After a few days of using this device i noticed that my screen turns on during phone calls. After doing some research it came out that the proximity sensor is not working properly when phone is being tilted to horizontal position with screen upwards. It just immediately shows that it is far away from any object even that it isn't. The fun fact is that when covering the sensor with my hand while phone is laying on his back doesnt switch it and rotating the phone to vertical position also does not make any effect like the sensor would be locked. Covering it again in that position makes it work.
Can anybody help me with this issue? It's very annoying for me and makes my phone unusable for making calls.
Edit: similar problem here https://forum.xda-developers.com/android/help/huawei-nova-5t-proximity-sensor-problem-t4136595
Same problem here...
here also
I am so lost. What do I do with the phone? What? When does it happen? (Also subscribing.)
Same here, and i notice i have also problems with whastapp and telegram audio notes.
Sometimes screen goes blank randomly and with no reason when i'm listening a audio note.
Hi. Its a well known problem. Its becouse the device has a ultrasonic sensor not like any other. Sensor like you already find out works only in vertical position of the phone. Its well described in the net how it works. Just search. In 4PDA in the section for our phone. But you need to know russian.
I found that thread and it seems that not everyone notices that... Not spending more time on reading this I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
Same problem here, it's very frustrating. I can turn the screen back off during a call once I see it's turned on by itself, but it keeps turning back on. I'm sick of muting calls and hanging up on people by pressing buttons when I'm on the phone.
What is the app that you are using @Spectre45?
Spectre45 said:
I found a workaround on my own: an app that keeps the screen disabled after first switching proximity sensor. Then you just need to use the power button if you want to use the phone.
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Click to collapse
Can you please tell us what app you are using?
kage00 said:
Can you please tell us what app you are using?
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Click to collapse
try proximity screen off or call proximity screen fix
LightSmok said:
try proximity screen off or call proximity screen fix
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Click to collapse
Thanks
Listen. There is no proximity sensor at all. The upper mic, speaker and the sensor for orientation are doing the job. When you pick a call the speaker is sending ultrasonic signal and if it locate your ear it dims the screen. Once it works it is working in all positions. But if you move your phone away only in horisontal position it will nit work untill you mive it in vertical again.
Edit: Experienced this issue too. Annoying.
Does using Xiaomi.EU fix this problem? This issue really gets on my nerves. I started daily driving this device (finally I was able to unlock) and I just cannot use it for calls, which is kinda ridiculous from a phone.
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
I was using the phone with cover provided by MI, upon removing that back cover I encounter no such issues.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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Click to collapse
I didn't have any proximity issues on stock with google dialer. It's not google dialer, it's how you position your head against the earpiece. Sensor is ultrasonic, so it probably doesn't detect properly depending on the position people hold their phones in...
I have the same problem with my work phone - redmi note 9. Tried the app "proximity screen off" but MIUI keeps killing it no matter what i do to keep it alive. It seems that sensor is located on front top right side of the phone so sometimes it gets behind your ear if you are right handed (mine are pretty small) and then the muting starts. When using the phone with left hand - no problems at all.
I would love to have a working app to keep screen off during call.
h8Aramex said:
Flashing Xiaomi.EU fixed the issue and calls now work totally fine.
I believe it's Google Dialer making all the trouble, so basically EEA default rom will always be troublesome until Xiaomi decides to fix it. This is only a theory however. All I know is that the Xiaomi.EU rom saved my phone.
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Click to collapse
I also flashed EU rom and the problem persistes.

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