Question Can send sms on Verizon but can't receive messages. Any fix? - Nubia Red Magic 6

I've tried using shortcut master and accessing the telephony bands settings in the Red Magic 6 settings that isn't viewable. So far, no luck. I tried setting it to evdo, cdma, etc.
Anyone find a fix or have found a workaround for this?

I'm having the same issue. So far I have stumped the techs at my local Verizon store and also tech support. I have an escalated ticket with phone support so hopefully I'll get some answers. In the meantime someone on reddit mentioned when they got a new SIM card it worked. They were going from an old 4G phone SIM to a 5G. This was my situation but did not fix it for me. Worth a shot if you haven't tried it yet.

Your never gonna get sms working properly on Verizon.

WR-3N said:
I'm having the same issue. So far I have stumped the techs at my local Verizon store and also tech support. I have an escalated ticket with phone support so hopefully I'll get some answers. In the meantime someone on reddit mentioned when they got a new SIM card it worked. They were going from an old 4G phone SIM to a 5G. This was my situation but did not fix it for me. Worth a shot if you haven't tried it yet.
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Click to collapse
Update: I talked to tier 2 tech support at Verizon and had my ticket escalated to the Network Repair Bureau. From what it sounds is that they need to enable CDMA less on the Red Magic 6 but aren't able to until the device is added to their list, which they are going to do. ETA is 1-5 days.
The tech said they had a ticket exactly like this before and were successful so there is some hope here. I'll continue to pursue this and update again once I have more.

WR-3N said:
Update: I talked to tier 2 tech support at Verizon and had my ticket escalated to the Network Repair Bureau. From what it sounds is that they need to enable CDMA less on the Red Magic 6 but aren't able to until the device is added to their list, which they are going to do. ETA is 1-5 days.
The tech said they had a ticket exactly like this before and were successful so there is some hope here. I'll continue to pursue this and update again once I have more.
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Click to collapse
Good luck with that. Vz are diks with non approved phone. Another way around it, is activate a one plus, and they will add CDMA less instantly, then pop sim in rm6

bs3pro said:
Good luck with that. Vz are diks with non approved phone. Another way around it, is activate a one plus, and they will add CDMA less instantly, then pop sim in rm6
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Click to collapse
If it comes down to that, I'll give it a try. I don't have a One Plus on hand but maybe I can get them to try it at the Verizon store.

Can you even get Band 13 on this phone?

RealSaiyanAS said:
Can you even get Band 13 on this phone?
Click to expand...
Click to collapse
Nope

Related

[Q] 4G LTE Issue (Described inside)

Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you
Well, have to ask, is the phone up to date, with software and including your modem and prl?
teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
Click to expand...
Click to collapse
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
Click to expand...
Click to collapse
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.
CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
Click to expand...
Click to collapse
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
Click to expand...
Click to collapse
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
Click to expand...
Click to collapse
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
Click to expand...
Click to collapse
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
Click to expand...
Click to collapse
This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.

any sprint users able to activate yet?

I have never done BYOD, can someone give me a rundown of how to proceed, and how its worked for you on the pixel (not yet showing as a viable device on their BYOD page!)
i would love to be able to activate without dealing with a store (from my account page) is that possible?
I did a chat with Sprint rep. You need a SIM card that you can either order and self-activate, or go in-store. I was told no charge for the SIM card in-store but $30 activation fee. The UPC for the SIM you need is: 019962040146
Personally, I'm considering moving to Fi since my Sprint service has been poor last 4-5 months due to alleged "tower improvements", just not sure if I want to give up $60 unlimited everything. ?
Sent from my LGLS990 using XDA-Developers mobile app
I was about to say "if you already have a nano SIM, you should be able to just swap it out into your new phone"
But did a search on sprint's site and came across this - https://www.sprint.com/landings/howtoactivate/index.html?id16=swap |All&question_box=swap |All
My SIM is sitting and waiting for my darn phone to ship!! I don't think it will be a problem. I would move to Fi, but I just couldn't afford it at this time.
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
Click to expand...
Click to collapse
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?
lgldrgdlr said:
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?
Click to expand...
Click to collapse
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
Click to expand...
Click to collapse
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.
using a sprint mnvo had my own sim activated just fine
I found several pixels in stock at Verizon stores. Will my sprint sim work with it if I bought it for the retail price?
Sent from my Nexus 6P using XDA-Developers mobile app
Went to a sprint store where the guy told me I need to order a special SIM for the Pixel, and they expected them later this week. I asked him to try it with the SIM in my LG G5 which he was nice enough to do but he couldn't get it to work, claiming each device maker has it's own SIM (...ok...).
At any rate, when I got back home I went to the site that jj14 posted - sprint.com/landings/howt...=swap%20%7CAll - and tried first with the SIM that was in my old Nexus 6 (didn't work) then again with the one in my LG G5, and that worked! Up and running, making calls, etc. No issues!
Has anyone tried putting a sprint sim in a Verizon pixel?
Sent from my Nexus 6P using XDA-Developers mobile app
bretweb24 said:
I was told no charge for the SIM card in-store but $30 activation fee.
Click to expand...
Click to collapse
No activation fee for BYOD.
Sprint does adtivated
bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
Click to expand...
Click to collapse
The phone is listed on spring page as a bring your one phone
It does
lgldrgdlr said:
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.
Click to expand...
Click to collapse
Thr box has a number not the imei another number is a heckh or somethis that is what they scan
---------- Post added at 06:56 PM ---------- Previous post was at 06:52 PM ----------
Androidnj said:
The phone is listed on spring page as a bring your one phone
Click to expand...
Click to collapse
That the number sprint needs is on the box and about my phone on your setting
Got my pixel xl from the Google store, ordered the card from Sprint and activated thru Sprint support chat.
Everything is working great! Best Android phone out there!
I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them
got my phone from the google store, trid switching sims but it didnt work. went to a sprint store and told them i need the "3 in 1" simcard to activate an unlocked phone and a guys which actually knew what he was doing swapped the phones for me. there is no activation fees because you are swapping phones, not activating. its working great so far, however sometimes i have some weird signal drops which happens randomly. anyone experiencing the same?
Went to the store and they did it for me
---------- Post added at 08:09 PM ---------- Previous post was at 07:57 PM ----------
southernstyle said:
I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them
Click to expand...
Click to collapse
Sprint has em. They just dont wanna give em out
bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
Click to expand...
Click to collapse
I activated my pixel XL within 10 minutes as well lol idk why they're giving u the runaround. U just need to go to a corporate store and ask them for the sim card with the last 3 numbers ending in 146 or tell them u need a simple card used for the htc M8 it's the same card that ends in 146.

Can't Activate on Sprint Still!

I have tried 2 separate SIM cards both are Compatible, and the Phone and SIM activate perfectly fine on their end, but will not Connect to finish Activation on My end, Sprint store reps tried then tech support, then onto Advanced Tech Support, now it's off to an Tech Support Engineer, who is to call me to help find a solution, has anyone else had this issue? It will not finish a Data Profile Update or PRL on Wifi or anything, will not attempt to connect, they tried many different provisions as it was attempting NOTHING.
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
cam30era said:
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
Click to expand...
Click to collapse
Thanks man I'll give it a shot, I thought we had to have it in their system before it worked.. plus they didn't try it so I never gave it a thought
Didn't work
The first Sprint store I went to, they told me they couldn't do it and I needed to call customer care to have a sim sent to me. There are two Sprint stores in my area. So I called the 2nd one and they said come on we been activating Pixels quite a bit. I told them what the other store said, he replied that they ain't that smart in that store lol. Anyways, in and out in 10 min and my pixel activated just fine. Maybe you have some hardware failure or some crap. My first HTC 10 wouldn't stay connected to the network, took it back and the new one worked great. Just my 2 cents.
Sent from my Pixel XL using Tapatalk
I've been trying, and they told me the phone has been blacklisted and can't be activated because it's registering as an HTC device (DUH!). I hate sprint.

sprint compatible?

I know they say its only GSM unlocked but it supports the bands for sprint and I would like to know if anyone has got it to work on sprint? If so do you just stick in your sim card?
I don't believe so
Phone doesn't work with Sprint. I tried. Something about OnePlus not doing business with Sprint CDMA. I thought I would at least 3g or 2g... But the phone doesn't work with placing a call. Network restrictions...
martinez5241 said:
Phone doesn't work with Sprint. I tried. Something about OnePlus not doing business with Sprint CDMA. I thought I would at least 3g or 2g... But the phone doesn't work with placing a call. Network restrictions...
Click to expand...
Click to collapse
Ok thank you just needed to clarify
I had a similar problem with Sprint back when the Nexus5 came out-- although supported and set up for the Nexus5 and was to have a branded version, they were just in the infant stages (and still are to a degree) of having "Bring your Own" set up.
I had the same problem yet again with the Nexus6 (still my daily driver, pray for my soul)
It took me 4 weeks of wrangling (of which they sent me 3 bad SIMs for the device, and again 2 weeks with the Nexus6 and 2 bad SIMs yet again) until I found "the one guy who has the binder" out in Kansas City over the phone with sprint who figured out how to input in the MEID and the IMEI data to whitelist the phone--
I am suspect that (at least according to "WillMyPhoneWork .net" ) the phone should work-- I have seen video on youtube of a 5T working on Verizon (albeit, only 3g, but that was with just popping in the sim).
I mention this, as During my adventure trying to get my BYO Unlocked Nexus6, I had discovered that even if I just popped in a sim at the store (being sneaky to prove a point) of a display model nexus6 or other device, it would not work even then.
We need one brave person willing to spend 1-21 days on the phone with Sprint, and get theirs individually whitelisted.
I am not such a person, yet.
-JAS
yeah, 21 days on the phone with sprint! sounds about right with those clowns. bwahahahaha!
heyChristo said:
yeah, 21 days on the phone with sprint! sounds about right with those clowns. bwahahahaha!
Click to expand...
Click to collapse
I think i might try if i get a oneplus 6t, also just a little( lol ) late.
But yeah, they are clowns, might try a store and a guide on reddit for my current n5x, they should actually train their employees.
pug1gaming said:
I think i might try if i get a oneplus 6t, also just a little( lol ) late.
But yeah, they are clowns, might try a store and a guide on reddit for my current n5x, they should actually train their employees.
Click to expand...
Click to collapse
Nexus five should work. You will just have to find which sim card you need. I found a good guide in the sprint forums (believe it or not out of all places) actually for getting a pixel to work on sprint. U should be able to find something similar. I actually had to order a special sim card through sprint to get my htc 10 working. They gave/shipped it to me for free but they knew which one I needed.

EVR-L29 on ATT in USA

So, just today, my Mate 20X stopped making or receiving calls. Looks like ATT shut down 3G calling. Anyone on ATT in the US find a way to continue using the EVR-L29? Anyone get anywhere with ATT tech support on this issue? I REALLY want to continue using this phone. If not, anyone know of a suitable alternative of the same size (7+ inch screen) that is VOLTE enabled with the proper bands for ATT? Don't want a folding phone. Anything else out there? Thanks!
steveyal said:
So, just today, my Mate 20X stopped making or receiving calls. Looks like ATT shut down 3G calling. Anyone on ATT in the US find a way to continue using the EVR-L29? Anyone get anywhere with ATT tech support on this issue? I REALLY want to continue using this phone. If not, anyone know of a suitable alternative of the same size (7+ inch screen) that is VOLTE enabled with the proper bands for ATT? Don't want a folding phone. Anything else out there? Thanks!
Click to expand...
Click to collapse
I have the same issue with my Mate 10 Pro. For the last few months I had to keep calling to keep my IMEI whitelisted. This might be the end of the line. I called ATT earlier and this time they said there was nothing they could do. They said the hard phase out started yesterday for non-voLTE. Data and text still work, just not voice. I'm hoping magically there's still a workaround, but I dunno anymore.
phone_home_42 said:
I have the same issue with my Mate 10 Pro. For the last few months I had to keep calling to keep my IMEI whitelisted. This might be the end of the line. I called ATT earlier and this time they said there was nothing they could do. They said the hard phase out started yesterday for non-voLTE. Data and text still work, just not voice. I'm hoping magically there's still a workaround, but I dunno anymore.
Click to expand...
Click to collapse
I hear ya. I'll let you know if I find any joy . They are sending me a new sim but a guy at the att store said it probably won't work. Wondering if there are Huawei phones that have VoLTE and USA bands this is the third time I've been squeeze out of a great phone due to tower upgrades. sucks
Good luck. I previously swapped sims with the ATT u304aa phone they gave me, and it didn't save me this week.
Problem solved!! Ditch ATT. Went to T Mobile after they sent me some stupid E sim card that wasn't even compatible with my device. They put in one of their sim cards into my phone and BOOM...just like that, my Mate 20X has VoLTE. Turns out ATT doesn't want to help people out.
steveyal said:
Problem solved!! Ditch ATT. Went to T Mobile after they sent me some stupid E sim card that wasn't even compatible with my device. They put in one of their sim cards into my phone and BOOM...just like that, my Mate 20X has VoLTE. Turns out ATT doesn't want to help people out.
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Both tmo and att are corporate. But tmo is less corp and more people oriented than att.

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