Question Randomly freezes and restarts - Samsung Galaxy A72 4G

Hey everyone my totally new 20 bought A72 randomly freezes and restarts. Does it every now and then (e.g. did it on Friday then again today). I ve made a factory data reset as well as a clear cache partition in the meantime. Do you think it might be a hardware issue? It is not super often but consider it as once in 3 to 4 days. Should I bring it to samsung for a check?

If it does it at the same time, on the same days. Try checking the auto restart feature.
Otherwise, I'm inclined to believe that it is a hardware issue. You should get it checked at Samsung.
One thing you can try as well is flashing the official firmware using Odin.

No unfortunately it does it randomly. I thought about flashing the firmware since it got a bit better after the factory data reset but i m afraid it needs to be checked ... unfortunately

Related

Galaxy Note N7100 keeps shutting off by itself

Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks
sgpoorguy said:
Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks
Click to expand...
Click to collapse
It seems like a software issue, I would install 4.1.2 jelly bean stock rom. Using Odin. As you cam see its out already Here is the link you can go to and follow the instructions. Good luck man.
http://forum.xda-developers.com/showthread.php?t=1896696
Sent from my GT-N7100 using xda premium
Blaster1984 said:
It seems like a software issue, I would install 4.1.2 jelly bean stock rom. Using Odin. As you cam see its out already Here is the link you can go to and follow the instructions. Good luck man.
http://forum.xda-developers.com/showthread.php?t=1896696
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
This came to me as well, but the set auto shut off before I can even root the unit.
Have a fix for you guys
I had the same problem after some messed up rom flash. If my Note 2's screen goes off for more than 10 seconds, I wouldn't be able to wake it back up without reboot... It was basically in an unusable state. Luckily after 2 whole days of digging I've found the solution.
1. Go to this thread http://forum.xda-developers.com/showthread.php?t=1915386
2. Scroll about 1/3rd of the way down and look for the attachment "BOOTLOADER_N7100.zip"
3. Flash the BOOTLOADER_N7100.zip with Odin using the Bootloader field
That's it!
Good luck guys. I created an account specifically to answer this question. It was a major pain in the ass finding a fix for this problem so I wanted to make sure I spread the fix on this issue so others don't need to suffer through the same thing.
SOS please
i now have the same issue where i tried the liquid rom on my n7100...as soon as it installed my phone started switching itself off within 5 secs and show a red battery light..and no love nor money can I get it on without rebooting..
i tried the bootloader in Odin after re installing the stock rom..but as soon as i select start..it fails??
Anything else?
I am also experiencing shutdowns with my Vietnam unit. I have 4.1.2 original ROM and I tried many possibilities to solve it. No success. The phone shuts off if I start an online radio (or tunein radio) and after max 2 min it shuts off. Doesn't matter if is on data plan or through router.
Had a problem of the phone freezing and had to restart the phone. Then again it would freeze after some time. Flashed stock rom with bootloader and pit but it still persisted. Sent it to the service centre and got my phone back yesterday after mb change. The new mb is with the newer firmware.
Sent from my GT-N7100 using xda app-developers app
I also sent mine to service, let's see what comes back.
My vietnam unit has ben running fine for the last 4 months. Updated to stock 4.1.2 and rooted.
Sent from my GT-N7100 using Tapatalk 2
sgpoorguy said:
Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks
Click to expand...
Click to collapse
This is a real problem with the Galaxy Note 2. I built a quick site to showcase the problem and to post a video that shows exactly what is happening. I am unable to post external links, so just copy and paste the following domain in to a new browser, making sure to remove and replace the DOTs: wwwDOTgalaxynote2shutsoffDOTcom
note 2 switching off by its self
Had same problem, I switched of data, wi-fi bleutooth, gps, switched them on again 1 at a time.
Phone worked ok untill bluetooth was on again, then it shut down. I think the problem is with Bt.
I emailed samsung support who suggested i connect to kies to check i had latest firmware but i
knew i had, they also suggested a factory data restset, (settings- back up and reset- factory data reset).
Did this last week phone has been working fine since.
Hope this helps.
HORRIBLE
battlenut said:
Had same problem, I switched of data, wi-fi bleutooth, gps, switched them on again 1 at a time.
Phone worked ok untill bluetooth was on again, then it shut down. I think the problem is with Bt.
I emailed samsung support who suggested i connect to kies to check i had latest firmware but i
knew i had, they also suggested a factory data restset, (settings- back up and reset- factory data reset).
Did this last week phone has been working fine since.
Hope this helps.
Click to expand...
Click to collapse
This is mad i have a vidnam made and myproblem looks like yours just thaht when it rresetsd it keeps reseting maibie 100-200...n times by itself and when it wants it starts and i can use it but recently it started toi do this more than 1 time / day like 3-4 times it is realy distuyrbing mine doers not lights the red led nothing just autorests milin tmes...and i factory rest and the problem persists .....when i put the batery in it stat automatic no button prs neded and it resets again until it does not i am so upset.... i had s3 i drop in water the screen broke i had s32 and it was shuting it self down it is stranger i love the phone bujt i need him 2 work...as my nexus 4 disapoinhts me very much it heats 2 much and batery lifew is so poor ((((((((((
Shutting down
Guys Im having the same issue
using N7000DDLS6
Dont see the file here
Can someone pls help?:crying:
As I said before, I have a Vietnam made n7100 and have had no problems with resets or shutting down. Have rooted, updated roms, etc etc. Its not country specific!
Sent from my GT-N7100 using Tapatalk 4 Beta
Same problem here, BT not working and my Note hangs every time the screen shuts off. I can wake it up immediately but after 8-10 seconds I am unable to turn it on again, must hard reset or take off the battery... No solution found so far. Flashing stock fails on sboot.bin also...

Freezing Note 2 - SDS?

I have early version of Samsung Galaxy Note 2 and according to emmccheck (?) I have insane chip. Last week my mobile phone is really messy. It freezes suddenly and I have to remove battery to start it again. Somethimes softbuttons does not work and sometime only notification bar works - I can roll up and down.
First I was thinking that it was because of battery - it has frozen mostly when I was always on low battery. Then it start frozen when I was on 50 % and so I was thinking it is facebook messenger. Because it frozen always when I was using chat. So I uninstall facebook messenger and it does not help, it still randomly freezes. It was very bad because one day I had to remove battery almost every 30 minut, so I uninstall facebook app and it was working.. but only for few hours. So then I made factory reset and then it was ok for the whole day. But today it has frozen again and I had to remove battery.
So I am scared of SDS. I do not want to go for service center because I need my phone. I was waiting for Note 3, so I was thinking that it will be ok to the new phone. But I am afraid that my phone will suddenly bricked and I read that Samsung warranty is really bad and they will not admit my warranty.
So what do you think guys? Is it SDS?
Thanks for help
Castellano2 said:
I have early version of Samsung Galaxy Note 2 and according to emmccheck (?) I have insane chip. Last week my mobile phone is really messy. It freezes suddenly and I have to remove battery to start it again. Somethimes softbuttons does not work and sometime only notification bar works - I can roll up and down.
First I was thinking that it was because of battery - it has frozen mostly when I was always on low battery. Then it start frozen when I was on 50 % and so I was thinking it is facebook messenger. Because it frozen always when I was using chat. So I uninstall facebook messenger and it does not help, it still randomly freezes. It was very bad because one day I had to remove battery almost every 30 minut, so I uninstall facebook app and it was working.. but only for few hours. So then I made factory reset and then it was ok for the whole day. But today it has frozen again and I had to remove battery.
So I am scared of SDS. I do not want to go for service center because I need my phone. I was waiting for Note 3, so I was thinking that it will be ok to the new phone. But I am afraid that my phone will suddenly bricked and I read that Samsung warranty is really bad and they will not admit my warranty.
So what do you think guys? Is it SDS?
Thanks for help
Click to expand...
Click to collapse
Hello, it doesn't show any signs of sds, sds is a sudden moment a dead forever, which cannot be restored without replacing the motherboard. You should try to factory reset the phone, then check if it still continues.
Armazia said:
Hello, it doesn't show any signs of sds, sds is a sudden moment a dead forever, which cannot be restored without replacing the motherboard. You should try to factory reset the phone, then check if it still continues.
Click to expand...
Click to collapse
I made factory reset yesterday. I read something about SDS that it starts by freezing
Castellano2 said:
I made factory reset yesterday. I read something about SDS that it starts by freezing
Click to expand...
Click to collapse
It wouldn't be SUDDEN if it showed any signs...
It's not SDS, I think you just need to flash another firmware which has a fix for freezes (because I had the same problem with two different firmwares, until I flashed a correct one which has fixes for freezing issues) and of course don't forget to clean your cache, and wipe your data.
Simonna said:
It's not SDS, I think you just need to flash another firmware which has a fix for freezes (because I had the same problem with two different firmwares, until I flashed a correct one which has fixes for freezing issues) and of course don't forget to clean your cache, and wipe your data.
Click to expand...
Click to collapse
I was using this ROM for 8 months so it is strange that now it is freezing
Castellano2 said:
I was using this ROM for 8 months so it is strange that now it is freezing
Click to expand...
Click to collapse
Do some research guys. SDS is a hardware issue where the phone gets bricked in certain situations.
In 4.1.2, SDS is averted by freezing the phone whenever the OS identifies that one of the "certain situations" applies.
The good point is that you no longer get a brick and can retrieve your data. Your phone is still fcuked though. back it up, unroot it and clear any counters then return it for motherboard (EMMC Chip) replacement.
I've been experiencing similar issues with my device (freezing, choppiness etc),
and it also suffers from the "insane chip issue".
does anyone here have any recommendations on what i can do to rule out that its indeed the brickbug issue?
If I were you, I will reset the binary count, flash stock recovery thru odin and reset the devices status imediately. Flash back stock rom thru odin and send it back to sscc immediately.
Sscc will replace your motherboard within 3 hours with foc. ( my country malaysia).
About sds issue it has syndrome especially you has upgraded to 4.1.2. The freezes just the sign of sds gonna happen.
Sent from my GT-N7100 using xda premium

GSM Galaxy Nexus stuck rebooting

Hello everyone! I own a Galaxy Nexus that's running one of the Cyanogenmod 4.4 snapshots. While watching a youtube video my phone froze up and shut itself off. I rebooted and after a few moments the same thing happened. When I power up my phone one of two things happen. It either reboots while booting and automatically attempts to boot again or it manages to turn on for a short while and then turns itself off.
I believed the issue was a battery or hardware one at first but after leaving my phone booted in recovery for half an hour with no ill effects I think something else might be up. What do you guys think is the best course of action? The only thing I've done is a factory reset that has done nothing.
Anyone?
Stryking said:
Anyone?
Click to expand...
Click to collapse
Factory Reset and reflash the rom. If that doesn't work try flashing another rom like Vanir. If your phone still shuts off...well unfortunately this may be a hardware related issue, nothing you can do if that's the case. Unless it's your battery which I highly doubt.
I think it's the same thing that happened to me a year ago, check this out:
http://forum.xda-developers.com/galaxy-nexus/help/bricked-phone-t2306672
for me it was a hw related problem, i had to send the phone back to assistance and have it repaired (it was still under warranty).
Good luck :good:
Thank you all for your ideas. I'll report back my findings later today.
Same problem over here. Tried a lot of roms (custom and stock from Google page), took it to assistance (no warranty though) was told is a hardware issue. Since replacing the mainboard its the same price as a new phone... well you know.
But a curios thing happened: tried to flash the Ubuntu Touch rom, same problem (reboots at Ubuntu start screen) and the Firefox-OS, that one worked (considering it's limitations obviously)!

Everything is crashing

My note 4 randomly freezes and goes to black. It also randomly restarts, gets stuck, and then restarts again. It's very annoying, if I want to check something, I hit the home button and the phone is frozen on the lock screen. Random apps are also crashing but instead if just closing the app my phone's screen just shuts off and I can't get into the phone for at least a minute. I don't know what the problem is and I really don't want to factory reset my phone.
I would pull the battery and take out the SD card (if you have one) and sim card and boot it up and see if that helps.
If u r using de-bloatware app then try restoring all the apps.
Factory reset, don't install anything and see if it continues. Then start installing a couple of apps till it happens again, try to identify the offending
App.
Same here.. Just started happening 2 weeks ago.. I have yet to find the offending app. ****ing ATT and their ****ty note 4 ughhhh
Happening to me too. Even after factory reset, and in Safe mode. I think it is from the June 16, update. I plan on taking it in to the att store and having them flash the new update to the phone. Thinking maybe my over the air update got screwed up somehow.
I put mine on ultimate power saving mode at night to keep it from dying since I forgot my charger. When I woke up, I tried to turn off ultimate power saving mode, but the option was gone. I rebooted and it got stuck at the att boot logo. I took it to the att store and they said I'd have to file a claim on insurance and that they can't fix it.
I cane home and connected it to adb to see if I could back up my files. Without sending a command to it, it wiped itself and factory reset. I lost everything, but since then I have had no issues.
Mine started doing this a couple of weeks ago. Factory reset twice, sd card out. Still doing it. Had to go back to note 3. With sd card and sim card out it seems to work ok on WiFi only.. No stuttering or force closes since?
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Black89 said:
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Click to expand...
Click to collapse
Try what I did accidently. Connect to your pc. Boot into recovery lode and see if you can connect with adb. Then connect to with adb sideload and let it sit there. Maybe send a few commands and see if it will do like mine. It might get it to unhang. You might lose everything if it restores, but it might do like mine.
insanoshaman said:
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Click to expand...
Click to collapse
Mine mostly ok, albeit chained to at&t FIRMWARE, but I do get an odd eeror: when in a call the phone will make a a keypad tone,as though I'm leaning on the keypad [not], often mid-Bluetooth handsfree calls. It last 2-4 seconds, long enough to interrupt the flow of a call. anyone ?
I have had tons of apps update as of late. I too am experiencing lag, lock ups, black screen. I thought I was alone.
Had a friend's Note 4 do the same only he was on Sprints network. He was not rooted and on MM. I tried a factory reset and it helped for an hour or two then it went back to random rebooting or apps freezing. I tried flashing factory software through ODIN. It was good for an hour then went back to random reboots and apps freezing. I tried another ODIN flash without restoring any of his apps and the same thing happened. I tried changing the battery and that wasn't it, I removed the SD card and that wasn't it either.
He had to take it to Sprint and they ended up just giving him an S7.
Sent from my SM-G925P using XDA-Developers mobile app
I started having this problem just after the update. I tried to switch the battery out and tried to take SD card out. I factory reset it about 3 times now. Nothing has solved it.
I took it into AT&T, and even though I'm not under warranty anymore (had phone for almost 2 years now), they worked with me and ended up giving me a new s7.
I suggest you go talk to AT&T because this is a problem with all AT&T Note 4's. Tell them you want it fixed and talk to the managers and get them to contact the corporate help desk. Don't leave without them fixing it. You paid $900 for this phone.
Gave you a new S7? Or swapped it out on a next contract?
dave30534 said:
Gave you a new S7? Or swapped it out on a next contract?
Click to expand...
Click to collapse
I did not pay a dime. But you have to show them that it freezes and crashes even after they factory reset it
Just left an [email protected] store. He looked at me like I had 3 heads. He had never heard of such. Will call corporate and work my way down.
I did hold a S7 edge.... it was a thing of beauty and speed. No ir though... it's why I like note 4
Works without sim
I've had the exact same issues, (Galaxy Note 4 on AT&T). Tried factory reset, wiping cache, re-flashing with odin, removing SD card, removing apps, multiple batteries, etc.... the only thing that has worked so far is removing the SIM card. It runs flawless without it. Currently using my S3 for calls and text and use the note 4 like a giant iPod touch on wifi only. Hoping this is a software issue AT&T will correct but knowing them..... best bet is probably to wait until August and get the new Note 7.
Why not try the MM update that is out right now, it´s not an OTA but by just renaiming the file to update.zip, putting it in your ds card and applying it through recovery you will have a practically new phone, it´s worth the try.
I´m ruuning it and it´s been great so far, no bugs, no errors.

A5 Random Freezes and Restarts

Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
Memovic said:
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
Click to expand...
Click to collapse
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
mcvisster said:
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
Click to expand...
Click to collapse
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
Memovic said:
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
Click to expand...
Click to collapse
Dont know. Try to turn it off and restart him after few hours.
Any news?
mcvisster said:
Any news?
Click to expand...
Click to collapse
Yes. After a gazillion factory resets (soft and hard), I performed a repair (initialization, if that's what the Smart Switch calls it) of the phone through the Smart Switch. It booted up and all was well until it restarted again. Next thing that I did was: wipe everything via a hard reset, and then repair the phone through Smart Switch. This was about 2-3 hours ago. Did run into 2 crashes (Google Play Services and Chrome) but I think it was related to the syncing, but no restarts and I hope not in the future.
Im glad to hear that. That was a softweare problem.
mcvisster said:
Im glad to hear that. That was a softweare problem.
Click to expand...
Click to collapse
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
Memovic said:
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
Click to expand...
Click to collapse
Good you did not go for root.

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