Hi,
I have an HTC Desire which is a little over a week old, though on Saturday I got my desire knocked out of my hand and took a fall onto gravel and the battery cover's camera lens cracked and now has a thick crack through the middle which is not much of a problem as it is easily replaceable, though the glass which covers the lens/sensor cracked into many pieces though I do not know if it is a filter of some sort or just some dust protector. (I can still use the camera without a problem).
Should I send it for repair to get the protector put in, or will I be ok just buying a new battery cover?
Thanks!
It's likely not just a filter of some sort, but an important part of the optical design. It could be replaceable, but normally replacing lens elements requires re-calibration of the entire lens itself. I doubt though, that they would replace just a part of the lens, they would likely swap the entire thing. I'm pretty sure HTC buy these lenses/modules already assembled and calibrated from someone who specializes in making such things.
Mac
Thanks a lot for the detailed reply! Will be sending to be repaired today. Thanks again
Hi All,
Just for everyone benefit i also cracked the back cover plastic screen and also the glass screen on the camera as well. The back cover is easily replaceable by a new back cover off eBay for £12.99 or the lens piece itself for about a £5 i think, which is easy to find but i decided to replace the internal glass myself. I found this on eBay for £7.49:
http://cgi.ebay.co.uk/ORIGINAL-HTC-...UK_Mobiles_Accessories_RL&hash=item230c703e97
Using an old sack pin i manage to remove the cracked glass, the trick is to prize up the black plastic the glass is stuck too, that way no shards fall off into the camera itself.
I thoroughly cleaned the camera and new glass with an anti-static wipe.
You have to push out gently the four plastic stripes round the camera that the glass fits into so the new glass fits it snuggly when you push it in.
I did make a hash of it to begin with and touched the back of the glass so it was smudged and got a bit of glue on it. I put an anti-static wipe on the needle end of the sack pin and cleaned it thoroughly and this did the trick. To test it though use barcode scanner as well as the camera app.
I haven't much patience and have large fingers, i guess you could take more time and use more precise tools to do a better job but as the camera isn't the most important function for me this was fine.
I did contact the HTC repair shop that was listed on XDA and this was there reply:
Hi,
You’re looking at between £39.95 and £64.95
Thanks in advance
Regards
MRC Team
www.mobilerepaircentre.com - (CLICK THIS LINK TO BOOK IN A REPAIR/REQUEST A QUOTE)
I guess if you have phone insurance that would be a better way to go but as i didn't i saved a few quid doing it myself, it only took 15 mins to do, not hard at all.
Good luck to anyone else who attempts this!
I had the same problem with my phone and I sent it away to redstafford.co.uk and I got it back in about 3 days, all new and shiny... highly recommend!
The images from my front facing camera have gotten more and more washed out over the past few months. Apparently there is a small bulge in the aluminum right below the camera (where is connects to the black glass). The bulge is so slight that i can't even slip a piece of paper into it, but apparently it is enough to allow the occasional piece of dust in, so now the lens is coated with some debris (washing out the pictures).
I've tried canned air to no avail. I'm wondering if it makes sense to try and pry the bulge bigger to provide a better opportunity to clean the lens. I definitely don't want to take the whole screen off just for the front camera lens, but if there were a less involved disassembly to get the upper grill off or something, I'd be willing to try that.
Anyone have any suggestions?
chuck-fu said:
The images from my front facing camera have gotten more and more washed out over the past few months. Apparently there is a small bulge in the aluminum right below the camera (where is connects to the black glass). The bulge is so slight that i can't even slip a piece of paper into it, but apparently it is enough to allow the occasional piece of dust in, so now the lens is coated with some debris (washing out the pictures).
I've tried canned air to no avail. I'm wondering if it makes sense to try and pry the bulge bigger to provide a better opportunity to clean the lens. I definitely don't want to take the whole screen off just for the front camera lens, but if there were a less involved disassembly to get the upper grill off or something, I'd be willing to try that.
Anyone have any suggestions?
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Try to contact either HTC for a free repair (telling them your front camera is not working) or try to do the same thing with Verizon for them to get you a Like-New replacement (it is very easy to get them to do that, they ship one out for almost any problem). You are for sure within the 1 year standard warranty that comes with every phone since this phone only came out on August 28, 2013.
When I bought my LG G4 (818) over a year ago,I could take night shots just point and click.
I had the circuit board replaced (bootloader problem) and for the last few weeks I get flare on the whites.So much that it's not worth taking a photo.
Even in manual the results are the same.
As you can see in the pics the white and the lights flare,(please don't say its normal as this result has just appeared)like I say a few months ago I could take night shot and no problems
Maybe your glass is scratched or dirty
madjester67 said:
As you can see in the pics the white and the lights flare,(please don't say its normal as this result has just appeared)like I say a few months ago I could take night shot and no problems
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Hello madjester67, what you are seeing has been one of 2 problems WHICH I both experienced myself:
1. Easiest to solve: clean the lense.
How to diagnose: take your finger and wipe over the camera glas. The glowing stripes will be 90 degree to the direction of whiping.
When on the go I sometimes take just whatever clothes I am wearing, some work just fine. Or get a proper microfiber clothe
2. It might be scratches on the camera cover glas. They will stay independent of whiping. And they will always have the same angle towards the photos x an y axis. My scratched lense cover had certain markings, say 2 thin long rays to the button left corner and a thick shorter ray to the right corner.
How to diagnose: most reliable but a bit difficult and dangerous to the camera module: remove the current Cover (which means to remove the buttons too). If these artifacts remain, it wasn't the lense cover.
Why dangerous? Losing warranty (if support figures out), you might cause scratches or even break parts or WORSE you could damage the camera which is unprotected from the outer world without the cover. Even if it is just a small dust particle... how will you get that out of the actual lense without damage?
How to solve: buy a new camera glas or the whole glas+buttons part where you need only screw driver and not fiddle around with adhesive tapes. I got mine for about 15€ at rounded.com. It didn't have the proper color (grey instead of gold) but hey, Who cares?
Nive to hear from you soon how it went!
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
ThatAngryGnome said:
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
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Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
gettingerr said:
Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
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For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
ThatAngryGnome said:
For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
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Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
gettingerr said:
Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
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Yep parts aren't available online yet :/ But your comment gave me the idea to check up on my credit card and see if they'll pay for it since I've only had the phone for like a month. I'll be driving close to a Ubreakifix location soon anyways, so I think that's the best course of action. Hopefully this means I can keep my waterproofing on my phone which would be lost with a DIY repair.
Thanks for your help man!
Here was my experience. Good luck!
https://forum.xda-developers.com/showpost.php?p=74594202&postcount=7
My Pixel 2 xl was in a case 100% of the time and my camera cover also shattered for no reason that I know of. It seems like they may have a problem with this. I do know around the time frame it shattered was when I was going from 70 degree room to -15 deg for a while snowblowing, then back in the house. There was nothing in my outer pocket that could of caused the shatter. I've seen too many other posts about the camera cover cracking by itself and not the entire glass back cover.
I don't know if it is or not, but the camera cover should be made out of the same glass on the front of the phone. Camera still works but it's loose inside after removing the small shards and sometimes I get jello like wave wobble while trying to focus. I'm going to wait and see if more people report this before I send it in to fix it which was quoted by ubreakifix local sioux falls store minimum of $130 and up to $220 if they can't reuse the LCD screen after taking it off. They said they have to remove the front screen to get to the back to replace the camera and cover.
I am having the same issue. I bought a supposedly really good cover for it through Spigen and the lens on the back camera somehow shattered (haven't dropped it and have no idea how it broke). The back glass isnt broken at all, just the lens glass. Surely this must be a google issue. I contacted Google and they gave me some phone number and I rang and left a message days ago and was a weird answering machine and no one has called me back. Prettty dissapointed with the Google Pixel 2xl and wishing I had of got another Samsung. (I am in Australia)
pixel shatterred lens
Same thing.
My pixel 2 is in perfect condition inside a case.
The lens section of the back is broken... I can still luckily use it perfectly AFTER 2-3 months? There were extreme temperatures though so.
I just chatted with google and they told me to get it replaced with their repair dealers......
I got mad after that.
REALLY? HELL NO.
I need to file a claim with my CC soon about this too since google will do nothing.
I looked online all these phones using badly manufactured glasses.
look up wiki Spontaneous_glass_breakage
The repair cost would be about 10 dollars if I do it myself when the parts come out.
This is not limited to google, but samsung, lg, etc all of them.
Google and android manufactures wants me to pay 70-80 dollars to repair it with their authorized repair shop....
When it was their neglect NOT MINE.
NO damage in any other section of the pixel 2 phone. This is beyond ridiculous
I'm really disappointed.
My camera lens broke this week as well. Always keep the phone in a case and have not had any drops. At least on mine it's not large - its just the faintest hairline crack that runs halfway across the lens. Not at all like the break pattern I would expect to see if something hit it.
Luckily I have Fi device protection on this phone, but even with that I will have to temporarily shoulder the cost of the replacement device until they receive my current phone. So... just gonna live with it for the time being until next payday rolls around. :/
Hey! I'm a journalist and had the same thing happen to my phone. Would you be interested in talking? This seems to be a really common problem and Google says no one has told them about it.
Protection
I also had mine break within the first week that I got it--- I NEVER dropped it. Google nor Verizon would do anything. Just paid $200 for a replacement device but I do not want to start it up without having a way to protect this delicate glass. What can I do to protect this? Called Google to ask about protecting it and all they recommend is buying the Google case, WHICH I ALREADY HAD. Thinking about buying a liquid screen protector and applying that to the lens, thoughts on this?
I have a Google pixel XL 2 from Verizon. Have total mobile protection through asurion. I use my camera frequently never had issues. Ironically on my daughters birthday the other day I went to take pictures of her opening gifts and noticed a line. Turn phone around. Low and behold my camera glass lens is broke. I removed Glass and tried to continue to take pictures and as another poster stated the lens was loose and didn't properly focus so pictures weren't at sharp. I called asurion to file claim they said they would send a replacement as soon as tomorrow for a $200 deductable. I explained it was only glass covering back camera lens didn't seem to deem a $200 deductable it's not a broken screen. They said they didn't offer repair only replacement hence the high deductible. My lens broke from what I don't know. No blemishes on phone. Never dropped it. Had a Spigen rough armor from day one that has bumper around camera. And don't put it in any compromising position. Upon research and wide spread accounts of spontaneous broken back lens with no idea how it happened I felt maybe Google would fix it for free. Contacted customer service and was told to contact ubreakifix which I did there's one not to far from me. They said it would be $110 to replace back camera. Not as much as insurance deductible but still pricey for what I believe to be a hardware defect of LG/Google themselves as opposed to the fault of owner.
Search "replacement glass pixel 2 xl"
https://www.youtube.com/watch?v=xGcNccfpacE
I seen that but it doesn't seem to offer just glass covering camera on the part supplier links he provides just the back glass panel and the entire camera itself. I don't think the camera is damaged just the glass and it was only glued in. I found one dirt cheap but it claimed to only fit only. the smaller pixel 2 and not the XL variant which I thought they had the same camera?
Hey Guys,
unfortunately the glass lens of the rear camera of my phone broke. There are local shops near me, who offer a replacement for about 70€, which is quite a lot in my personal opinion. So i ordered a replacement part from eBay, used a heat gun and changed the glass myself.
I immediately took some photos to check the quality, and to be honest, it seems to be really really bad. The images are blurry and the holes in the lense seem not be in the correct position, so parts of the photos are darker and it's pretty hard to even get a correct focus of the photo.
Do you have any recommendations for me where to get original or atleast high quality spare parts for our devices? I already checked aliexpress, but the reviews of the parts i found were not quite promising, so i decided to ask here first.