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I need a bit of help with a stock HTC One X. As of this morning it won't boot up. I have made no changes to the ROM, everything is stock.
Tried entering the recovery panel and turning fastboot on then restarting but every time the system stops at the "HTC One" page after making a startup sound. Sometimes the screen will go black and hitting the volume keys will bring up the volume changer but that is it.
There was no warning of an OTA update or anything like that.
When charging the screen stays on and dims, but stays on the "HTC One" screen.
Factory reset HOX and it booted, but next day same issues. This is 3 times I've had to factory reset now.
Every time I restart or cold boot it freezes on the "One X" screen.
This exact same thing has just happened to me! Just 10 minutes ago
I have no idea what to do.
I have not attempted root or anything like that everything is stock (Optus from allphones).
All I did was restart and now I cannot get into the phone.
I can get to those options (fastboot) by holding down the volume down button and the power button but restarting it or powering it off there does not help.
I havn't tried a factory reset yet as I'm scared about loosing all my data.
Can someone please help!
Please please
I'm suprised someone else is having the exact same issue what the hell is happening
Have you tried using the Recovery option from the Bootloader?
Yeah I tried that.
It didn't do anything. I've since done a factory reset. That worked but I've now lost everything
Now that's it's allw whiped I figure I might as well root it and install android revolution. I hope it's just a software thing and this will fix it.
Pyrope said:
Yeah I tried that.
It didn't do anything. I've since done a factory reset. That worked but I've now lost everything
Now that's it's allw whiped I figure I might as well root it and install android revolution. I hope it's just a software thing and this will fix it.
Click to expand...
Click to collapse
Fair enough, if you're thinking of Rooting and installing ARHD etc then feel free to use my Guide : The Stock to Custom ROM Awesomeness guide
It'll take you from Stock to having ARHD on your phone ok
(Shameless plug)
http://forum.xda-developers.com/showthread.php?p=30471180#post30471180
Took it into HTC last night and had the firmware flashed. No problems now... 12 hours with numerous restarts just to make sure.
It looks like it was a corruption in the software. I noticed HTC turned off the fast boot option before giving the phone back to me. Took 30 minutes in total.
If it happens again, try to hold the power button and the "Homepage" button at the same time. You should see a grey box saying "Continue holding to restart".
Thats a full restart rather than a shell restart.
That may help.
I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Same thing just happened to me. I have no root or anything but it will not boot the OS. I hope there is a fix for the problem because I really want to use the phone.
Same thing just happened to me.
Click to expand...
Click to collapse
No recovery for you either?
What was the latest Build you had when it was working fine?
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Druas said:
I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Click to expand...
Click to collapse
Had the same thing happen - Now typing to you from my warranty replacement. Only option.
blackpaw78 said:
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Click to expand...
Click to collapse
Surprisingly, this worked. I forgot about download mode being an option. I also am not sure why this worked.
Edit: The phone boots, but is still randomly rebooting rather often. Not sure why, as everything was wiped and it should have been a fresh install of everything.
Another Edit: Back to boot looping/not getting to the Android loading screen. I didn't do anything other than let it download my apps. Maybe it is a hardware problem after all because it did successfully boot into Android a couple times.
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Janny82 said:
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Click to expand...
Click to collapse
That is actually pretty good outcome. Pixel phone is coming out soon.
Just had this happen today. Streaming music over Bluetooth and using another app, then tried switching tracks in Google Play Music and the app froze. Phone was unresponsive with app on the screen, then screen went off and wouldn't power on.
I finally got it on by holding down power for 30 seconds, but kept boot-looping to Google boot screen. I was able to get into fastboot mode and wipe everything and install the factory image. Still doing the same thing!
Just got off phone with Google. Told the rep everything I had tried and she is working on a replacement order. Supposed to call me back after chatting with higher level support. I wish they would just send me a new Pixel phone, or the 6P at least!
Ive had the same issue, where I just couldnt get passed the Google screen, the only solution for me to get back on to my phone was to let it happen until the battery died. After i let the battery die i turned it back on normally and connected it to my charger, it hasnt turned off since but im sure it will sooner or later
Edit: Issue is still happening but the only way for me to turn it back on is because the battery dies
This just happened to my and my wifes phones...all within a week of each other. I sent my wife's in about a week and a half ago to LG for warranty service. I am hoping that they are able to fix it...it is still in the 'repair' phase. I am trying to decide whether or not I want to send my phone in (which just died yesterday) before or after LG figures out what is going on with my wifes. In both cases, the phones were running fine and just shut down by themselves. The battery was not dead. Each time, the phone will boot to the Google screen, but then immediate shut down. I can get in to recovery and do actions within there, so I do not believe it to be a battery issue. However, as soon as you attempt to boot the phone, it will die.
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Its a 'known' issue. Google has confirmed there is an issue. Only solution appears to be a warranty replacement.
https://productforums.google.com/forum/#!topic/nexus/r29mtzLFS0g;context-place=topicsearchin/nexus/nexus$205x$20bootloop
---------- Post added at 10:22 AM ---------- Previous post was at 10:21 AM ----------
Psychofrantics said:
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
on both phones, bone stock. Only difference was I was running the beta before getting the stock OTA and my wife's was full stock and received the stock OTA.
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Same HERE !!!!
the samed for me, and still now i can't light it up
sagshar said:
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Click to expand...
Click to collapse
In my opinion your EMMC probably died, but you can try reflashing factory images to see if it is some other problem.
I would only try LGUP as a last resort because it will set Allow OEM unlocking to false and lock your bootloader, making further experimentation difficult.
BTW IMO the Android 7 bootloop probably isn't related to Android 7. I think they are just saying hardware problem (EMMC failure) that happens to show up more frequently when you have large updates of OS.
The way Google worded it, it made it seem like Android 7 is killing some hardware because of some incompatibility with just some isolated hardware builds.
I would suggest you let it keep booting and flash some factory images and sometimes EMMC will come back briefly and boot. If it does, immediately backup as much as you can before doing anything else.
Same deal for me and they are sending a replacement. This is a MAJOR blackeye!
Is your phone under warranty then? I am having the same problem as everyone on here. I've tried everything. I bought the phone just over a year ago though, so am a little concerned Google will turn around and tell me it's not their problem... Even though this is clearly a fault!
I've had an M9 for 2-3. After the first year I got my phone, I installed a custom recovery and rooted it but later uninstalled root and custom recovery. It has been fine ever since except recently. Last month, my phone randomly crashed for the first time and got stuck in the infinite bootloop. It was as if everytime it tries to boot up, it crashed during it. If I hit the power, vol up, and vol down button, I make it to the screen with the option to go into recovery, download, etc. But when I actually try to go into either bootloader, recovery, or download mode from that menu, it crashes and goes back to the white htc logo. I've have gotten the phone to bootup a couple times by leaving it in the freezer as it tries to boot up but after using it for 1-5 minutes, it crashes again. If I don't use the phone at all, then it usually wont crash. After a day or 2, the phone fixed itself. Then one morning, my notifications got stuck together and my screen became unresponsive. So I took my death sentence and restarted my phone and now my phone has been doing the same exact thing for a week. I don't know how to fix this problem because getting it crashes trying to go into recovery and trying to do a factory reset is risky since it could crash during the reset. If also manage to make it into safe mode thinking maybe an application or virus is causing this but the phone crashed in SAFE MODE so I don't know what the problem is. I doubt there is any saving this phone because is probably a hard ware problem but who knows. Any help would be greatly appreciated!! Thank you.
Flash back to stock. Stock firmware fixes all sorts of issues.
My Nexus 5x that was running 8.1 just randomly turned off yesterday and won't boot into android. Sometime later i tried to turn it back on and it worked and it turned off by itself 2 mins later. i somehow manged it to get into fastboot mode and I then unlocked the bootloader and flashed the stock firmware . But that did not help at all , in fact the phone was now completely dead and it only goes into fastboot sometimes while the other times it being stuck in a bootloop . while luckily when it went into fastboot, i have tried installing different boot images like boot4core but it still wont do anything its really weird,sometimes it doesn't respond to any key combination while sometimes it would go normally into fastboot. Need help , i Have no clue!! plzzz
Same Problem here! Running 8.1 and tap Uppdate Chrome and Alexa App, that the Phone freez and Reboot. After reboot he try to load the apps but freez. Now it wont boot to system and recovery say no command. When i now will enter Recovery the Phone reboots.
No open bootloader and no root. Stock 8.1 Rom from Google
Edit: Try to start Phone in Secure Mode (When Google Logo Popps up press Volume -) Say the System is Corrupt and do a Factory Reset. After Reset the Phone stuck on Boot too
Edit Edit: OK think thats the CPU Hardware Bug. Phone dont start anymore...
keltemp said:
My Nexus 5x that was running 8.1 just randomly turned off yesterday and won't boot into android. Sometime later i tried to turn it back on and it worked and it turned off by itself 2 mins later. i somehow manged it to get into fastboot mode and I then unlocked the bootloader and flashed the stock firmware . But that did not help at all , in fact the phone was now completely dead and it only goes into fastboot sometimes while the other times it being stuck in a bootloop . while luckily when it went into fastboot, i have tried installing different boot images like boot4core but it still wont do anything its really weird,sometimes it doesn't respond to any key combination while sometimes it would go normally into fastboot. Need help , i Have no clue!! plzzz
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Click to collapse
My daughters phone just started doing the same thing this morning. Haven't gone through any tests yet, but it is constantly restarting. Can't get it to go into recovery through normal means.
Hi,
When i use my 5x for a hour or so, then try to reboot it, it stucks at the google logo. When i restarted with the physical button, its usually starts, but not always. There was a time when i couldn't make it work for at least 30minute, then i waited a hour and it started finally.
Every time when i stucked at google logo, i'm able to get to twrp. Tried with stock rom, locked bootloader, stock recovery too, but its same. When i use it for a long time and its get hot, its stucks at google logo when restarting.
But it never restarted automatically. I can use it for 10hours if i want, just if i restart it, its stucks.
Is it because faulty motherboard or what do you think?
Because it dont stuck forever, and i can access recovery mode.
That's probably some random issue, the BLOD happens like this:
You do your stuff on the N5X,
everything freezes for several seconds,
phone restarts itself and doesn't get past google logo,
can't access recovery, however you can access bootloader, which is very laggy,
starting up again is nearly impossible, you can hold the button for an hour and the phone won't even get to the google logo.
ZLevente said:
Hi,
When i use my 5x for a hour or so, then try to reboot it, it stucks at the google logo. When i restarted with the physical button, its usually starts, but not always. There was a time when i couldn't make it work for at least 30minute, then i waited a hour and it started finally.
Every time when i stucked at google logo, i'm able to get to twrp. Tried with stock rom, locked bootloader, stock recovery too, but its same. When i use it for a long time and its get hot, its stucks at google logo when restarting.
But it never restarted automatically. I can use it for 10hours if i want, just if i restart it, its stucks.
Is it because faulty motherboard or what do you think?
Because it dont stuck forever, and i can access recovery mode.
Click to expand...
Click to collapse
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Wakamatsu said:
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Click to expand...
Click to collapse
Thanks, i'll try bhz31a thanks
(I'll write in some days if it worked or not)
Wakamatsu said:
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Click to expand...
Click to collapse
Which bootloader is bhz31a? I tried the bootloop fixes, none worked. Only have access to bootloader, no recovery.
edit: i see bullhead-opm1.171019.011-factory-3be6fd1 has the bhz31a bootloader. I tried this, with no luck on my end. Even with the 4core modified recovery/boot. I must have one of the unfixable BLOD.
I tried that bootloader too, same
My phone can boot, just sometimes it's stucks at google logo, but i can access recovery every time, even if it's stucked at google logo.
Usually every 2. reboot stucks.