SM-R810 not recording sleep / not measuring heart rate on manual request - Samsung Galaxy Watch

Hi all!
I have the following issue: for the last couple of days, I noticed, that the watch is not recording sleep, and also not able to measure heartrate when I use the feature from S-Health, saying: "Stay still, while your watch tries to measure your heart rate again". Of course, I'm not moving, and the next try fails again.
However, if I set the watch to do continuous heart rate monitoring, it does measure the heart rate.
I have tried to reset the watch, went back to tizen 4, but did not help.
Any help is appreciated!

Related

Moto360 heart rate / fitness apps

Has anyone been successful in getting any applications working with the heart rate monitor? I was really hoping that from switching from the Gear 2 Neo that Google would allow for 3rd party application to read the heart rate and I can get an accurate (ish) measurement of my heart rate during indoor workouts. Apps such as MapMyFitness and Strava to name a few.
I know that the 360 constantly measures my heart rate throughout the day but I want to be able to count calories from a workout and see my heart rate graph after a high cardio workout.
Bumping because I posted in generic "Android Wear" forum and didn't know about this forum (had moderator move it but appeared on 2nd page). After reading through this forum doesn't seem like there is any hope yet...
we need this
Something I don't like about google is all of this stuff should have been out from the start
What I would like to see and have yet to find. I have a Polar Bluetooth Heart Rate Monitor and it syncs to My motox 2014 with various apps. I want to display my current Heart Rate, calories distance, pace etc etc.
I thought Runtasic or Runkeeper would do that, but havent been able to make it work yet.
Show Heart Rate and/or Steps on Watch
Many are disappointed in the absence of this capability. Adding it would put the Moto 360 in the same commercial space as the Microsoft Band...which I had and returned because it was too limited.
A hope on the horizon comes from the makers of the app WatchMaker who said that they are working on displaying heart rate and/or steps in one of the customer watch face designs. No date announced.
NoAxToGrind said:
Many are disappointed in the absence of this capability. Adding it would put the Moto 360 in the same commercial space as the Microsoft Band...which I had and returned because it was too limited.
A hope on the horizon comes from the makers of the app WatchMaker who said that they are working on displaying heart rate and/or steps in one of the customer watch face designs. No date announced.
Click to expand...
Click to collapse
Already implemented in watchface
Sent from my HTC One_M8 using XDA Free mobile app
This could be useful! (google fit)
https://play.google.com/store/apps/details?id=com.ryansteckler.heartsync&hl=en
nielsbrakel1998 said:
This could be useful! (google fit)
https://play.google.com/store/apps/details?id=com.ryansteckler.heartsync&hl=en
Click to expand...
Click to collapse
The app has a lot of promise and does exactly what a lot of us have been looking for however...
It uses a lot of battery... A LOT of battery. Its default setting is to continually monitor your heart rate and in doing so, cause my 360 to wear out after about 4 hours of use. 12 is typical for me. You can open the app on the watch and tap the heart until the circle quits spinning and that puts it into standby mode and the battery life improves. Hopefully future updates will make toggling it on and off a lot easier.
To see your heart rate in Google fit, you must launch fir and hit the + at the bottom of the screen to add another graph and it starts tracking your heart rate.
Its a "donate" app so be prepared to cough up a buck if you want to unlock all the features... and support the dev and encourage him to continue to support it. IMHO, its worth it.
David
I Don't Think It's Implemented in Watchface
blacklistedcard said:
Already implemented in watchface
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I downloaded it and paid for it. Saw lots of "tags" but no explanation of which tag might display heartrate or steps on the watch face. Maybe it's my lack of understanding the app.
Uninstalled it and got my refund. I am contacting developer by email to see if I am missing something. Will reply back here with instructions if they help.
---------- Post added at 03:20 PM ---------- Previous post was at 02:55 PM ----------
nielsbrakel1998 said:
This could be useful! (google fit)
Click to expand...
Click to collapse
I tried the link (sorry I can't quote it here...it's in the original reply to my post) and I got an error. That gave me a search box on Google Play and I typed in "heartsync" (without the quotes, of course). That gave me Heartsync. Installed it and trying it.
I am pretty sure that it does not display steps or heart rate on watch face. Without donation, I only get one measurement uploaded to Google Fit. Will donate and test some more.
---------- Post added at 04:15 PM ---------- Previous post was at 03:20 PM ----------
blacklistedcard said:
Already implemented in watchface
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Checked with the developer who was very responsive. As of now, steps and heart rate are not implemented on Watchface.
DaveTN said:
The app has a lot of promise and does exactly what a lot of us have been looking for however...
It uses a lot of battery... A LOT of battery. Its default setting is to continually monitor your heart rate and in doing so, cause my 360 to wear out after about 4 hours of use. 12 is typical for me. You can open the app on the watch and tap the heart until the circle quits spinning and that puts it into standby mode and the battery life improves. Hopefully future updates will make toggling it on and off a lot easier.
To see your heart rate in Google fit, you must launch fir and hit the + at the bottom of the screen to add another graph and it starts tracking your heart rate.
Its a "donate" app so be prepared to cough up a buck if you want to unlock all the features... and support the dev and encourage him to continue to support it. IMHO, its worth it.
David
Click to expand...
Click to collapse
Thanks for the shout-out. I'm the dev for HeartSync (and Amplify).
HeartSync is definitely a work in progress. I have a lot of plans for it. Right now, here's how it works:
1) Automatic mode. You set the frequency to whatever you want, and HeartSync will try to measure your heart rate that often. You can see when the next check time is in the phone app. When it's time, Heart Sync will try to get your heart rate, then upload it to google fit. If it can't get your heart rate within 60 seconds, it gives up. If you set it to 5 minutes, you'll get some battery drain. I prefer 30 minutes because the battery life is really good, and you get a good spread of heart rates in Google Fit charts.
2) Workout mode. You open the app on the watch, and tap the heart. Heart Sync will now continuously monitor your heart rate, even after the screen turns off. You also get a card notification on the watch during this time reminding you that heartsync is running in the background. This will update your heartrate continuously to Google Fit. To turn workout mode off, open the app again on the watch, and tap the heart again. The battery will last about 3-4 hours in this mode.
After any kind of measurement, you should be able to open Google Fit on your phone and refresh it. Then you can click "See Charts", "Add Chart", and add your heart rate chart.
I'm keeping HeartSync in stealth mode a little bit for now. I want to get a few more features in before I create an app thread for it here
Thanks,
Ryan
@cryptyk,
Ryan, thanks for the quick response and fixes that you pushed out. App is working very well now and battery life is much improved.
Keep up the great work!
David
NoAxToGrind said:
I downloaded it and paid for it. Saw lots of "tags" but no explanation of which tag might display heartrate or steps on the watch face. Maybe it's my lack of understanding the app.
Uninstalled it and got my refund. I am contacting developer by email to see if I am missing something. Will reply back here with instructions if they help.
---------- Post added at 03:20 PM ---------- Previous post was at 02:55 PM ----------
I tried the link (sorry I can't quote it here...it's in the original reply to my post) and I got an error. That gave me a search box on Google Play and I typed in "heartsync" (without the quotes, of course). That gave me Heartsync. Installed it and trying it.
I am pretty sure that it does not display steps or heart rate on watch face. Without donation, I only get one measurement uploaded to Google Fit. Will donate and test some more.
---------- Post added at 04:15 PM ---------- Previous post was at 03:20 PM ----------
Checked with the developer who was very responsive. As of now, steps and heart rate are not implemented on Watchface.
Click to expand...
Click to collapse
I have it on my watch right now?
Sent from my HTC One_M8 using XDA Free mobile app
---------- Post added at 09:02 AM ---------- Previous post was at 09:00 AM ----------
Posting screenshot
Sent from my HTC One_M8 using XDA Free mobile app
cryptyk said:
Thanks for the shout-out. I'm the dev for HeartSync (and Amplify).
HeartSync is definitely a work in progress. I have a lot of plans for it. Right now, here's how it works:
1) Automatic mode. You set the frequency to whatever you want, and HeartSync will try to measure your heart rate that often. You can see when the next check time is in the phone app. When it's time, Heart Sync will try to get your heart rate, then upload it to google fit. If it can't get your heart rate within 60 seconds, it gives up. If you set it to 5 minutes, you'll get some battery drain. I prefer 30 minutes because the battery life is really good, and you get a good spread of heart rates in Google Fit charts.
2) Workout mode. You open the app on the watch, and tap the heart. Heart Sync will now continuously monitor your heart rate, even after the screen turns off. You also get a card notification on the watch during this time reminding you that heartsync is running in the background. This will update your heartrate continuously to Google Fit. To turn workout mode off, open the app again on the watch, and tap the heart again. The battery will last about 3-4 hours in this mode.
After any kind of measurement, you should be able to open Google Fit on your phone and refresh it. Then you can click "See Charts", "Add Chart", and add your heart rate chart.
I'm keeping HeartSync in stealth mode a little bit for now. I want to get a few more features in before I create an app thread for it here
Thanks,
Ryan
Click to expand...
Click to collapse
hey there bud,
i bought the app and tested it. did 1 hour cardio with it continuously monitoring my heart rate. after i'm done, i checked the data and voila, nothing got synced to google fit. what did i miss?
Here's what I did:
1. Run the app in phone so I can easily see heart rate while doing plyometrics.
2. Set it to update every 5 mins.
3. opened the app in watch and then tap the heart to enable workout mode.
4. at the end of the workout, i tap the heart icon to stop workout mode.
is the data stored in the watch, can it be retrieved and synced to google fit?
thanks!
peekeesh said:
hey there bud,
i bought the app and tested it. did 1 hour cardio with it continuously monitoring my heart rate. after i'm done, i checked the data and voila, nothing got synced to google fit. what did i miss?
Here's what I did:
1. Run the app in phone so I can easily see heart rate while doing plyometrics.
2. Set it to update every 5 mins.
3. opened the app in watch and then tap the heart to enable workout mode.
4. at the end of the workout, i tap the heart icon to stop workout mode.
is the data stored in the watch, can it be retrieved and synced to google fit?
thanks!
Click to expand...
Click to collapse
Hi - I'm so sorry it didn't work
It's still relatively new, and I'm still squashing some initial launch bugs. I just released a new version last night that should be more stable, and also includes some charting in the app.
What's not explained very well yet is that there are two modes:
1) Auto check. This is what you used when you moved the setting to 5 minutes. That will check your heart rate throughout the day.
2) Workout mode. This will measure your heart rate once per second until you stop it. To get into workout mode, launch HeartSync on your watch, then tap the heart icon. You'll see it start monitoring. Make sure you stop it when you're done because monitoring continuously will wear down your battery in about 3.5 hours.
HeartSync will keep getting better. Stick with me while I work out some of these early bugs
Thanks,
Ryan
Monitoring while using other apps
@cryptyk
Man, your app is EXACTLY what I was looking for! Just one question before I buy it: does it monitor the heart rate while I'm using other apps on the smartwatch? For instance, if I'm using RunKeeper or a similar app to track my workout (without heart rate), and start HeartSync in workout mode, will both work at the same time? RunKeeper in the foreground showing the workout stats, HeartSync in the background collecting the heart rate.
Thanks!
dbolivar said:
@cryptyk
Man, your app is EXACTLY what I was looking for! Just one question before I buy it: does it monitor the heart rate while I'm using other apps on the smartwatch? For instance, if I'm using RunKeeper or a similar app to track my workout (without heart rate), and start HeartSync in workout mode, will both work at the same time? RunKeeper in the foreground showing the workout stats, HeartSync in the background collecting the heart rate.
Thanks!
Click to expand...
Click to collapse
Great question. It *should*. You can give it a try for free. The workout mode of the app is free.
cryptyk said:
Great question. It *should*. You can give it a try for free. The workout mode of the app is free.
Click to expand...
Click to collapse
Tested and it does work. However, I noticed a strange behavior, that may or may not be related to your app: after some seconds, possibly right after the screen goes off, the heart rate stucks and doesn't update anymore (shows a constant value). The green LED is on, and it doesn't matter if I move the watch, clean the sensor etc. It only restarts measuring after I stop it in the app, and tap the icon again - just to stop after a few seconds, restarting the whole thing.
I say it may not be your app, because I noticed a similar behavior in other fitness apps like Endomondo. In fact, your app seems to have a good side effect for these other apps, triggering the heart rate measurement when it doesn't start or freezes (happens frequently with Endomondo). So, is it a design issue of Android Wear or Moto 360, not allowing a constant heart rate measuring for a long time? Is it my device which is faulty (have you tested the real-time measurement for a long time)? Is it a configuration / software issue, which can be solved by a reset (will try it later)?
Finally, I noticed some bugs and have some suggestions which I hope can help your development:
1) After the screen goes off, we have to select "Open" to see the heart rate from the app. That's fine, but it seems multiple instances are being started each time we tap "Open", because I have to swipe right several times to close it (same screen showing for each swipe).
2) You could allow showing the heart rate, after the app is minimized, by clicking on it and swiping left, instead of having to tap "Open". (Hope I made myself understood - it's the way some apps behave to show details.)
3) The heart rate graph, in the phone app, shows the wrong time, although it's correct in Google Fit. Perhaps you are not taking in consideration the time zone, getting UTC time?
4) It may be out of the scope of this app, but a good addition would be configurable heart rate limits (low and high), vibrating the watch or showing other kind of alert when out of range.
Well, I'll buy the app, because the basic functions work, it's not expensive, and I want to support your development (it's good to see the developer close to the community, hearing us). Thanks for that and keep up the good work!
Quick Comment on 1.0.8
Nice Progress.
As others have requested, it would be nice to keep screen on (if it doesn't completely kill the battery) during workout (or some other special) mode.
Like the new graphs. Seeing success with the upload to Google Fit.
Keep up the good work; hope it's a big success for you.
dbolivar said:
Tested and it does work. However, I noticed a strange behavior, that may or may not be related to your app: after some seconds, possibly right after the screen goes off, the heart rate stucks and doesn't update anymore (shows a constant value). The green LED is on, and it doesn't matter if I move the watch, clean the sensor etc. It only restarts measuring after I stop it in the app, and tap the icon again - just to stop after a few seconds, restarting the whole thing.
I say it may not be your app, because I noticed a similar behavior in other fitness apps like Endomondo. In fact, your app seems to have a good side effect for these other apps, triggering the heart rate measurement when it doesn't start or freezes (happens frequently with Endomondo). So, is it a design issue of Android Wear or Moto 360, not allowing a constant heart rate measuring for a long time? Is it my device which is faulty (have you tested the real-time measurement for a long time)? Is it a configuration / software issue, which can be solved by a reset (will try it later)?
Finally, I noticed some bugs and have some suggestions which I hope can help your development:
1) After the screen goes off, we have to select "Open" to see the heart rate from the app. That's fine, but it seems multiple instances are being started each time we tap "Open", because I have to swipe right several times to close it (same screen showing for each swipe).
2) You could allow showing the heart rate, after the app is minimized, by clicking on it and swiping left, instead of having to tap "Open". (Hope I made myself understood - it's the way some apps behave to show details.)
3) The heart rate graph, in the phone app, shows the wrong time, although it's correct in Google Fit. Perhaps you are not taking in consideration the time zone, getting UTC time?
4) It may be out of the scope of this app, but a good addition would be configurable heart rate limits (low and high), vibrating the watch or showing other kind of alert when out of range.
Well, I'll buy the app, because the basic functions work, it's not expensive, and I want to support your development (it's good to see the developer close to the community, hearing us). Thanks for that and keep up the good work!
Click to expand...
Click to collapse
Wow! Awesome feedback. I've added all 4 of these to the issue reporting system. I'll get the bugs fixed and enhancements included.
Thanks!!!
Ryan
---------- Post added at 08:10 PM ---------- Previous post was at 08:09 PM ----------
NoAxToGrind said:
Nice Progress.
As others have requested, it would be nice to keep screen on (if it doesn't completely kill the battery) during workout (or some other special) mode.
Like the new graphs. Seeing success with the upload to Google Fit.
Keep up the good work; hope it's a big success for you.
Click to expand...
Click to collapse
I've added this to the enhancement list. Look for it in a future release
Ryan
To Ryan,
I'd like to report some issues with this app:
1. For some reason, tapping the screen to stop the continuous monitoring does not work if it is ran for 30 or more minutes. A restart is needed to workaround it.
2. If update automatically is on and im not wearing my watch, it will still try to check for heart beat and will not stop until it detects one.
Sent from my LG-D851 using Tapatalk

[Q] How does the heart rate monitor work?

Ok, so from what I've read the heart rate monitoring happens all the time but to get an instant reading and minutes spent in each heart rate zone for that day you have to go into the app. Is there any other features? Does it upload to a website so you can see your details of a longer period of time? Or are there any 3rd party apps that extend the functionality? Occasionally, I often finish my day past midnight so wouldn't want to lose the previous day's stats because I forgot to check them before midnight ticked over.
Any help would be very helpful. TIA

[Q] Continues heart rate reading

Hi,
For a school project I would like to make an app which uses and analyses ones heart rate.
Is it possible for the Moto 360 to get a continues heart rate reading, if so what is the smallest interval?
Thanks in advance
I'm currently receiving data, but I do not know how to make it continuous. Did you already found out how to do it?

[Q] Troubled by the update...

I wonder if this software update tries to help to conserve the battery life of the watch, it seems like the time taken for the watch to go to sleep is faster than previously.
This has made an impact on an app which I have been using since I got the watch. I have been using Endomondo for my sports activities to track my heart rate and my calories burnt. Whenever I use the app, the watch will be lit on throughout and after one hour of cardio activities the calories burnt will be about 500-600.
Since the update, when I turn on the app it will just show for about 10 seconds and then go to sleep mode. It seems that the heart rate and calorie counter would stop and only continue when I tap the screen again, so the counter has become inaccurate and now the calorie counter will read less than 200 calories burnt after 1 hour. It is quite irritating when I have to keep tapping the screen every now and then to make sure its running and it goes back to sleep again after 10 seconds.
Anyone experienced such issues or have any solutions?

anybody having issues with HRM?

Anybody noticed the little green light on the back of the watch staying on, even when you take it off and pop it in charger?
Tried changing from frequent to never in settings but stayed on.
The only way I got it off was switching off the watch?
well, mine doesnt have green light on, it is on only when measuring heart rate, and even measuring, the green light will only keep blinking rapidly. So i couldn't find a moment where the green light would stay on, like your situation..
EDIT: I think this may be your problem. On your watch, go to Samsung Health app, scroll a little bit down, and click on the Heart Rate, on the right side, you will see 3 vertical dots, click on it. Then, click on the "Gear" icon to go to Heart Rate Settings. Change it to Frequent or Never.
I think you may had the Heart Rate Monitor set to Always measure, which is why the green light keep lighting up as it was measuring your heart rate every second.
DrViruser said:
well, mine doesnt have green light on, it is on only when measuring heart rate, and even measuring, the green light will only keep blinking rapidly. So i couldn't find a moment where the green light would stay on, like your situation..
EDIT: I think this may be your problem. On your watch, go to Samsung Health app, scroll a little bit down, and click on the Heart Rate, on the right side, you will see 3 vertical dots, click on it. Then, click on the "Gear" icon to go to Heart Rate Settings. Change it to Frequent or Never.
I think you may had the Heart Rate Monitor set to Always measure, which is why the green light keep lighting up as it was measuring your heart rate every second.
Click to expand...
Click to collapse
No, as I said - Tried changing from frequent to never in settings but stayed on. Never used always since new.
One correction though, when I say it stays on, I meant it stays on flickering fast as if it's taking a reading.... it's just not on my wrist and won't stop flickering
sorry, I missed out your statement. It could be other apps installed is using your heart rate sensor.. or even watch faces. does resetting your watch to factory help? I guess that is the last resort
Just tried the reset I read about in another thread (after I backed up of course)
Not easy holding down power then multi pressing, pressing the back key to select reset from miniscule letter choices.
Anyway it seemed to reset, but not sure if it was the right one!
Didn't realise Samsung pay loses all your cards even with backup and restore. Today's steps also gone, all it 'knows' is my target
I'll report back if it works.
I am having the same issue and I have it set to never. I know it turns on for sleep monitoring but it seems to be on all night. I wonder if the last update messed with it.
I have this problem too after updating to the latest tizen 4.0.0.1 , mine is 42mm.
Whenever the HRM breaks, the altimeter and barometer breaks too.
Reset from settings menu or doing hard reset with button will not fix this issue, but sometimes it fixed itself without me doing anything.
Only god knows what happen with this "perfect" tizen.
I tried a factory reset that didn't help at all. I then went into Best Buy and got a replacement watch because I have the protection plan and the watch did the same thing last night. I'm beginning to think it may be a glitch in the S Health app and not the watch
I think I figured out the issue for me. I noticed that in S Health on the watch, if you have REM sleep monitoring turned on the HRM has to be on too . There is actually a message to that effect on that setting. Sure enough, turned off REM sleep setting last night, no green light all night long.
Further update, if I turn off the REM sleep feature, it records me as restless all night - - no recorded sleep time
Faye Reagan said:
I have this problem too after updating to the latest tizen 4.0.0.1 , mine is 42mm.
Whenever the HRM breaks, the altimeter and barometer breaks too.
Reset from settings menu or doing hard reset with button will not fix this issue, but sometimes it fixed itself without me doing anything.
Only god knows what happen with this "perfect" tizen.
Click to expand...
Click to collapse
i am not experiencing issue with HRM but with having huge issues with altimeter - when running for an hour i am getting -500m or so indications. seems watch does not like sweat and humidity
masi0 said:
i am not experiencing issue with HRM but with having huge issues with altimeter - when running for an hour i am getting -500m or so indications. seems watch does not like sweat and humidity
Click to expand...
Click to collapse
I got mine RMAed, got the whole motherboard replaced and every single sensor works well with tizen 4.0.0.1 (for now) :highfive:
really? wow. are you running by any chance and you can share screen from s-health with altitude data?

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