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So I just got the Galaxy Nexus (upgraded from the Nexus S) and just after the first day of use (no heavy workload, wifi or GPS) this thing became painfully hot. We're talking touch it to your skin and *ouch* hot. Strangely the massive heat output seems to be limited to just the top quarter of the device. Also note that it takes only about 10min until it reaches 'unusable' status.
Does anyone else have experience with this problem? Admittedly I was warned by the provider I got it from that they had had feedback from customers about it's excessive heat output and other people I know have also commented to the same affect. But I never thought it would be quite this bad. I could fry an egg on this thing. Considering my Nexus S never had this issue - this is disappointing. Are we talking hardware design fail? Or perhaps a bad batch in my country?
If this was an iPhone they'd be headlines going on about 'heat-gate' and Larry Page coming out saying that we're 'cooling it wrong' lol
the nexus does get abit hot around the camera area, but it shouldnt be THAT hot lol.. what are the ambient tempreatures around where you're using the phone?
IINexusII said:
the nexus does get abit hot around the camera area, but it shouldnt be THAT hot lol.. what are the ambient tempreatures around where you're using the phone?
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Not that hot - maybe 20-25c
Perhaps monitor battery temp with an app, it won't give you a precise indication of your processor temp, but there should be a correlation. The phone does get warm around the camera area, but never painfully so (for me). Was your AOS usage abnormally high?
I think the OP is overreacting just a little, if it burned you then the phone would have melted
Anyways, its perfectly normal. the OMAP4 chipset runs really hot, I read somewhere that it operates normally between 85-105 degrees Fahrenheit.
Here it says that the OMAP4 platform has a temperature range of -40° to 85°C. I think thats overstating it, but its all there
KiNG OMaR said:
I think the OP is overreacting just a little, if it burned you then the phone would have melted
Anyways, its perfectly normal. the OMAP4 chipset runs really hot, I read somewhere that it operates normally between 85-105 degrees Fahrenheit.
Here it says that the OMAP4 platform has a temperature range of -40° to 85°C. I think thats overstating it, but its all there
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Click to collapse
I used by SGSII in northern Ethiopia (Dallol), air temp was 56C, it didn't like it
KiNG OMaR said:
I think the OP is overreacting just a little, if it burned you then the phone would have melted
Anyways, its perfectly normal. the OMAP4 chipset runs really hot, I read somewhere that it operates normally between 85-105 degrees Fahrenheit.
Here it says that the OMAP4 platform has a temperature range of -40° to 85°C. I think thats overstating it, but its all there
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Click to collapse
Well let me put it this way. It's hot enough for me to consider claiming on warranty. No phone should generate that much heat right next to your head/ear. That's unusable in real terms (at least with this particular one). And i've had my fair share of android phones in the past to compare...
dccxviii said:
Well let me put it this way. It's hot enough for me to consider claiming on warranty. No phone should generate that much heat right next to your head/ear. That's unusable in real terms (at least with this particular one). And i've had my fair share of android phones in the past to compare...
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The Tegra2 chipset runs VERY hot when overclocked as well, I've had hot experiences on both my Galaxy Tab 10.1 and my G2x, and I can also say that the OMAP4 runs hotter than that! Just offering opinion is all, it's perfectly normal for it to be running extra hot, and it happens fairly quickly.
I completely agree with you that the phone does get abnormally hot, but then again, from my experience, so does the RAZR with a sister chip in it.
dccxviii said:
So I just got the Galaxy Nexus (upgraded from the Nexus S) and just after the first day of use (no heavy workload, wifi or GPS) this thing became painfully hot.
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Android 4.0.1, stock Nexus Galaxy, going on 2 weeks. It's in an otterbox defender case, after 1.5 hours of running video it's warm in my hands, but that's under constant workload that nearly drained the whole battery. In other words during normal operation I am not finding the serious problem you are describing. Empathy out to you.
What temps we're talking about? Mine stays at +36C +38C while browsing web/watching youtube and gets a bit (around +41C) hotter when playing games. And these temps are far from hot-to-touch.
Sent from my Galaxy Nexus using xda premium
Sometimes my GN becomes really hot too. It also happens when i'm watching hd video for a half an hour or more. Then it turns terribly hot.
mine goes to 48C and then it starts lagging like hell
Mine gets warm around the camera and earpiece. It's pretty normal, I'd say.
Sent from my Galaxy Nexus using xda premium
There are multiple threads on this, but I'll say what I've said before: it's a dual core device, it runs hot, it's not "overheating" unless your phone is crashing, shutting down, or otherwise obviously malfunctioning in some way other than getting hot.
What do you mean by "it reaches 'unusable' status" though? Are you just afraid of using it because it seems hot? Mine gets quite hot when I use it heavily...have kept it going for several hours in this state (while plugged in) with no other issues.
Mine gets hot in the same area, but it has never been that hot, just warm. My OG Droid was OCd to 1.3ghz and that literally reached 150+ degrees F quite a few times and is still fine to this day. The OMAP SoCs seem to run a bit hotter than others, but they can definitely handle the heat.
lilirose said:
There are multiple threads on this, but I'll say what I've said before: it's a dual core device, it runs hot, it's not "overheating" unless your phone is crashing, shutting down, or otherwise obviously malfunctioning in some way other than getting hot.
What do you mean by "it reaches 'unusable' status" though? Are you just afraid of using it because it seems hot? Mine gets quite hot when I use it heavily...have kept it going for several hours in this state (while plugged in) with no other issues.
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Basically out of the many smart phones i've had in the past. This is the first that I would say I would refuse to hold it up next to my ear due to the excessive heat. It's bad enough just holding it landscape to type on let alone sticking next to my head. It's really annoying considering how otherwise the interface and physical design of the device is better then anything else i've seen on the market.
I think i'm going to get one of those laser thermometers to find just what the temp on the surface of this thing actually is.
dccxviii said:
Basically out of the many smart phones i've had in the past. This is the first that I would say I would refuse to hold it up next to my ear due to the excessive heat. It's bad enough just holding it landscape to type on let alone sticking next to my head. It's really annoying considering how otherwise the interface and physical design of the device is better then anything else i've seen on the market.
I think i'm going to get one of those laser thermometers to find just what the temp on the surface of this thing actually is.
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It's hot on the back of the phone like other uses have said, not the front where your ear would be (unless it is which is an entirely different problem). Plus, when your phone reaches those temps through extraneous use (videos, games), you normally wouldn't be putting it near your ear anyways. I don't see this as a huge issue. If you do something taxing, much like a computer, expect the phone to work a little bit harder and hotter.
Oh and I doubt it's hot enough to fry an egg. You would smell the plastic melt first.
I've had once when my GNex was really hot. It was when I try factory reset many times since there was a bug that factory reset does nothing in a custom rom. But I didn't know at that time. I tried reset, flash rom, reset, etc. My GNes ended up really hot.
The only time my galaxy nexus got really hot was when I was switching kernels every 2-3 days, and one kernel (I think it was one of Franco's earlier builds) made it run hot even when I wasn't using the phone that intensely. Changed the kernel, and it's never been hot since (I play games, listen to music, browse web, push notifications, etc.) I don't do much video/HD streaming though...
I have been getting that too. Around the earpiece gets warm when only slightly used. Also, I can hear a faint buzzing humming sound from there. Open the back cover..can hear it from the camera too. Is something wrong with my phone
Just read the review by PC Mag, and I have to admit it's making me a little hesitant to pick up the phone Sunday. Essentially when the phone gets warm it auto dims the screen. I wish he posted more details about the issue.
I've been jazzed about the phone for a couple of weeks now, but it does have some drawbacks for me right out of the box. The non-removable battery, the lackluster camera, and lack of micro-sd slot on the Sprint version. Still I could live with those issues, by and large, but the dimming issue reported by PC Mag has me to the point where I'm reconsidering buying in.
I'm hoping people who get this phone over the weekend weigh in with their experience on the issue.
Here's the relevant excerpt:
"One big problem: I did most of my testing with the screen brightness set to maximum. I noticed it dip considerably after about 10 or 15 minutes of benchmarking. When I checked on it in the phone's Settings, I saw the brightness level had dropped down to 66%. I tried to turn it back up, and got the message, "Unable to brighten more due to high temperature. Try again later." I encountered this issue on multiple occasions. Especially when using processor-intensive applications like games, the top half of the phone becomes increasingly warm. LG claims it has not encountered this issue, but two test units as well as our AT&T model of the phone did the same thing."
http://www.pcmag.com/article2/0,2817,2411011,00.asp
Who keeps their phone on max brightness? 66 is twice what my brightness is set on :/
But yes, I will agree that it's an unusual thing to force user to take those measures.
daryllh said:
Who keeps their phone on max brightness? 66 is twice what my brightness is set on :/
But yes, I will agree that it's an unusual thing to force user to take those measures.
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Totally agree. That's why I'm sort of waiting with anticipation for people to get them in their hands and report their experience with that issue. I've got my current phone set to like 30% most of the time, so this is workable, but there are times when I need that brightness maxed out for a significant length of time.
I'm hoping the reports are good. I really want this phone.
If the phone overheats I'm going to ask Sprint to cover the restocking fee when I return it. On the contrary, that's the only review that has mentioned overheating that I could find though.
sn0w said:
If the phone overheats I'm going to ask Sprint to cover the restocking fee when I return it. On the contrary, that's the only review that has mentioned overheating that I could find though.
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Yeah but they said it happened with three test sets, with both the AT&T and the Sprint hardware versions. Looks like it dims by design given the warning message they received. That tends to indicate LG knows they run hot on heavy usage.
touchprofan said:
Yeah but they said it happened with three test sets, with both the AT&T and the Sprint hardware versions. Looks like it dims by design given the warning message they received. That tends to indicate LG knows they run hot on heavy usage.
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That's not good news, I'm going to stay optimistic with it since it's already on the UPS truck and if it overheats on any normal use I will return it as defective. In all fairness, I've never had a smartphone that didn't overheat, especially during tethering.
Dimming Display
received mine yesterday and I was able to recreate the pc mag error. It wasn't that hot either, wasn't doing much. I'm a bit concerned.
faithfulshark said:
received mine yesterday and I was able to recreate the pc mag error. It wasn't that hot either, wasn't doing much. I'm a bit concerned.
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I haven't encountered the error yet, it runs a bit warm, but I keep my screen at about 36% to save battery.
My screen brightness is at 40% and looks great.
People have to understand the powerful hardware runs hotter. It's physics and unfortunately, unlike PC, cars etc, they can't simply install a better cooling system so they use software to tone things down when things get heavy. Also, it's not "overheating" unless the phone acts erratically. Running "hot" does not qualify as "overheating".
AvatarOfFrost said:
My screen brightness is at 40% and looks great.
People have to understand the powerful hardware runs hotter. It's physics and unfortunately, unlike PC, cars etc, they can't simply install a better cooling system so they use software to tone things down when things get heavy. Also, it's not "overheating" unless the phone acts erratically. Running "hot" does not qualify as "overheating".
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More like running warm, I think people might be over reacting a bit whenever this issue is brought up.
This user is reporting random reboots. Also, the sprint rep recommended they pull the battery for about a minute... on the lg optimus g.... with the fixed battery door.
http://community.sprint.com/baw/message/499063#499063
Sorry to hear that. No problems yet. The camera is disappointing, but everything else is working well. The dimming issue is an issue. I was out taking pics to test the camera and needed more brightness but the phone was locked at like sixty three percent or maybe forty three i cant remember.
Sent from my LG-LS970 using xda app-developers app
Hello to all Galaxy Note 8 owners',
I've read most of the review online, but only a few stated about the heat issue on this device.
So, my question is does your phablet overheat ?
wuf31 said:
Hello to all Galaxy Note 8 owners',
I've read most of the review online, but only a few stated about the heat issue on this device.
So, my question is does your phablet overheat ?
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Click to collapse
Uh... no? This is about the coolest running tablet on the market. Also, I have read every single piece of literature and commentary on the internet about the Note 8, and not once has heat been mentioned. Where, exactly, are you reading this?
Mine runs perfectly. No heat issues whatsoever.
Sent from my SGH-T889 using Xparent Skyblue Tapatalk 2
I haven't noticed much heat or warmth at all, much less heat problems. I'm not a tablet gamer. But I do watch video, and download files (sometimes big ones and using Advanced Download Manager). And not heat issues.
Mine gets pretty warm on the lower lefthand side of the back plastic. Probably 10 degrees over ambient temp.
This is consistent with other devices that run at relatively high clock, or my phone if the wimax antenna is on - I'm not seeing it as a problem.
The only time I have felt any excessive heat, is when I was watching Netflix and charging at the same time. I use this tablet very heavily and have not noticed any heat issues!
Sent from my GT-N5110 using Tapatalk HD
Haven't read anything about heat issues on the Note 8 myself, nor have I observed any serious heat issues on mine. It'll get warm with intense use, but no worse than other tablets or phones in my collection.
Correction, only one on the net.
This is the link "hxxp://pocketnow.com/2013/04/09/galaxy-note-8-review"
Quoted here the relevant paragraph
-- "Other than that, the performance on the Note 8.0, even during graphic-intensive games, was exceptionally smooth. Though, after several minutes of intense gaming with the display brightness turned up, the device did tend to heat up a bit, but not to the extent the device was uncomfortable to hold." --
I'm asking because I've read heat problems on Galaxy Note II and Galaxy S3
Thanks for all your reply. It's good to hear that this one does not suffer from heat issues. If it is, I'll have to switch to Asus Fonepad, man.. that thing is half the price than Note 8
wuf31 said:
Correction, only one on the net.
This is the link "hxxp://pocketnow.com/2013/04/09/galaxy-note-8-review"
Quoted here the relevant paragraph
-- "Other than that, the performance on the Note 8.0, even during graphic-intensive games, was exceptionally smooth. Though, after several minutes of intense gaming with the display brightness turned up, the device did tend to heat up a bit, but not to the extent the device was uncomfortable to hold." --
I'm asking because I've read heat problems on Galaxy Note II and Galaxy S3
Thanks for all your reply. It's good to hear that this one does not suffer from heat issues. If it is, I'll have to switch to Asus Fonepad, man.. that thing is half the price than Note 8
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Device warming up is not the same as a heat problem. My S3 and the Note 8 will both get warm with heavy use, but so will everything else. You have to have realistic expectations on a device that only has passive cooling. Heat is a problem if it causes the device to crash or otherwise misbehave.
Used mine to play a game with 3D graphics for an hour or two and it was only slightly warm. Tablet was sitting on my pillow.
Sent from my HTC_Amaze_4G using xda app-developers app
roustabout said:
Mine gets pretty warm on the lower lefthand side of the back plastic. Probably 10 degrees over ambient temp.
This is consistent with other devices that run at relatively high clock, or my phone if the wimax antenna is on - I'm not seeing it as a problem.
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Click to collapse
Echoing this statement. My Note 8 gets noticeably warm on the left side even on lower loads. It's never become hot enough to be an issue though.
Bateluer said:
Haven't read anything about heat issues on the Note 8 myself, nor have I observed any serious heat issues on mine. It'll get warm with intense use, but no worse than other tablets or phones in my collection.
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Ditto...
My charger does get warmer than my G Note 10.1 and my G S3...
Mine is just like any other high end tablet. Stays cool but gets slightly warm warm when used heavily. I have the 3G version.
Sent from my GT-N5100 using Tapatalk HD
overheating? Try meltdown!
A few months ago, my wife and I visited the local AT&T store and picked up a Galaxy S4 and a Galaxy Note 8.0.
While my SG4 is working beautifully, the Note 8 is unusable, even after having it sent in for repairs (the problem persists as if it was never repaired).
Basically, it has a glitch that I've seen before on PCs that have a heat-damaged GPU. When the system is booted, it displays a graphically garbled mess and will not achieve full boot.
We have reloaded it, to no avail, and as I say, it's already been sent in for repairs yet it came back to us as if nothing had been done to it at all. It worked intermittently, as i had before the repair, so my wife tried to make due because we couldn't take time off from work to go back to AT&T in the last few weeks since we received our Note 8 back from Samsung (or whoever they farmed out the repair to). In the last few days of my wife using it, it's gone from intermittent to full-blown unusable. Now, about 15 to 20 seconds into the boot sequence, the GPU overheat glitch rears its head. There's no way now to get to the desktop to attempt another reload... but that wouldn't help anyway. When we last took the unit in for repairs, I reset the device to factory defaults at the request of the AT&T rep that was assisting us. Within 2 minutes after booting back up, the system was nearly unusable.
It was a rockin' little tablet... for about 4 days until it started overheating. I'm figuring it's likely a manufacturing flaw, based on the testimony of others that for the most part claim little or no heat issues.
Now, I'm not sure what we can do to rectify this. I hope we're not stuck with what amounts to a brick.
FYI / background-info: I've been a computer user for 31 years, and worked professionally in IT for the last 15 years. Embedded hardware hacking and embedded systems development are a few of my many technical hobbies. To say the least, I've been very thorough in my examination of this problem, and have an immense amount of experience with a large variety of hardware, which is why I recognize the problem to be related to overheating damage to the GPU -- I've seen it plenty of times before... the summer heat where I live will kill a GPU if it's fans aren't cleaned monthly, due to the amount of dust that blows in from the plains states immediately to our west.
i have GT-N5100
the unit so warm (not overheat) if i played some 3D games for a few times.
left side of the note.
and maybe i suggesting you not playing much games or heavy games with this Note 8.0
i don't know about the other handheld, but note 8.0 almost suck my battery 1minutes : 1% just for play LINE I Love Coffee or any light-weight games.
BUT, if you do for work (write on S-Note or drawing or adjust some shortcut and setting) it'll be so damn long lasting battery, but once you play (at least) 1 game, you'll see the battery drain so much.
don't know how to fix this (even i already turn on the Power Saving and turn off another function except vibrate, and screen rotation, also wifi...because i use battery program..that program indicate use Mobile Data/3G more drain than Wifi)
StygianAgenda said:
A few months ago, my wife and I visited the local AT&T store and picked up a Galaxy S4 and a Galaxy Note 8.0.
While my SG4 is working beautifully, the Note 8 is unusable, even after having it sent in for repairs (the problem persists as if it was never repaired).
Basically, it has a glitch that I've seen before on PCs that have a heat-damaged GPU. When the system is booted, it displays a graphically garbled mess and will not achieve full boot.
We have reloaded it, to no avail, and as I say, it's already been sent in for repairs yet it came back to us as if nothing had been done to it at all. It worked intermittently, as i had before the repair, so my wife tried to make due because we couldn't take time off from work to go back to AT&T in the last few weeks since we received our Note 8 back from Samsung (or whoever they farmed out the repair to). In the last few days of my wife using it, it's gone from intermittent to full-blown unusable. Now, about 15 to 20 seconds into the boot sequence, the GPU overheat glitch rears its head. There's no way now to get to the desktop to attempt another reload... but that wouldn't help anyway. When we last took the unit in for repairs, I reset the device to factory defaults at the request of the AT&T rep that was assisting us. Within 2 minutes after booting back up, the system was nearly unusable.
It was a rockin' little tablet... for about 4 days until it started overheating. I'm figuring it's likely a manufacturing flaw, based on the testimony of others that for the most part claim little or no heat issues.
Now, I'm not sure what we can do to rectify this. I hope we're not stuck with what amounts to a brick.
FYI / background-info: I've been a computer user for 31 years, and worked professionally in IT for the last 15 years. Embedded hardware hacking and embedded systems development are a few of my many technical hobbies. To say the least, I've been very thorough in my examination of this problem, and have an immense amount of experience with a large variety of hardware, which is why I recognize the problem to be related to overheating damage to the GPU -- I've seen it plenty of times before... the summer heat where I live will kill a GPU if it's fans aren't cleaned monthly, due to the amount of dust that blows in from the plains states immediately to our west.
Click to expand...
Click to collapse
That's how the first Note 8 that I was shipped was (my post about it is somewhere) it was roasting when it arrived and oddly the battery showed it as fully charged. Screen was a complete disaster, reset it and it was fine for a few days then started acting up with the heat and screen issue. I only had had it a week so I just asked for an exchange (at first they wanted me to go through the warranty to fix or replace it ha! No). Got this new one and have had no issues (except the wifi which I finally seem to have working but that's whole other thing), like others said it just gets a little warm on the left side but nothing like that old unit and nothing horribly burning type of noticeable.
Sent from my GT-N5110 using xda app-developers app
Warrior1975 said:
Mine runs perfectly. No heat issues whatsoever.
Sent from my SGH-T889 using Xparent Skyblue Tapatalk 2
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Click to collapse
Same here. No heat problems at all.
Sent from my GT-N5110 using Tapatalk
please help me about my galaxy note 8,GTN5100.
I have my galaxy Note8 for a year,and it was perfect for me.i just play candy crush saga with it and check my facebook and instagram and twitter.but it is about a week that it overheats,after 5 min that i connect to the internet via wifi the back of the device on the left becomes very hot,and after that the battery drains very fast.it is not rooted and its android version in 4.2.1.
wuf31 said:
Hello to all Galaxy Note 8 owners',
I've read most of the review online, but only a few stated about the heat issue on this device.
So, my question is does your phablet overheat ?
Click to expand...
Click to collapse
NOT overheat
---------- Post added at 10:18 AM ---------- Previous post was at 10:14 AM ----------
QuanGan said:
NOT overheat
Click to expand...
Click to collapse
just hot
Mine said last night that it had to close down programs and I could only use the phone because it was overheating. It was cool to the touch every where and battery monitor said the temp was 30*C or 86*F. So does it over heat not too the ftouch as it always seems cool when held, But?????
I was reading on the Note 8 the other day and started noticing that the left side of the tablet gets pretty warm/hot. Is it just me or does anyone else have this issue? The rest of the tablet remains cool- just the left side around the middle.
JokeZony0u said:
I was reading on the Note 8 the other day and started noticing that the left side of the tablet gets pretty warm/hot. Is it just me or does anyone else have this issue? The rest of the tablet remains cool- just the left side around the middle.
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Click to collapse
This issue already discussed before. It is quite normal for a device to get some heat. Anyway, I think there is a big difference between warm and hot. If your device really gets HOT, then it is a problem. My device gets warm as well as you described, but I wouldn't say it gets hot or uncomfortable to hold. I think the temperatures quite similar to my SGS3.
CPUs and GPUs put out heat. Batteries put out heat. The more intensive the activity (particularly watching video, gaming, internet use and GPS) the more heat will be generated. This is a fact with all tablets, and computers in general. I'd think it was strange if the device didn't get warm somewhere. Heat on the left side is completely normal, although not sure what component (CPU, battery, etc.) is located there.
Now its impossible to tell what OP means exactly by "warm" or "hot" as this are not quantitive in any way. It shouldn't get hot enough to be uncomfortable (or even hurt) to hold in any way. Excessive heat may be an indicator of a faulty battery or some other hardware defect. But usually not. And the device will shut itself down long before a temperature is reached, that will hurt anything (if that is what you are worried about).
There are ways for the system to tell you the temperature, but I think its only at one location (CPU?) which may not be the problem area. So measuring this way may have limted usefulness in real life.
That is the location of the cpu unit so I wouldn't worry about it unless it gets very disconcertingly hot.
Sent from my SCH-I510 using xda app-developers app
Im using the Sansung OEM cover. Holding it in portrait mode, mine gets "warm" on the left side near the edge... but only when its in my pocket and its in sleep mode and wifi is turned off. Kinda fels like my BlackBerry when its polling for a tower, it gets real warm. I have a N5110 wifi no radio so trying to determine why the warm up.
Regards,
Heat "problem"?
JokeZony0u said:
I was reading on the Note 8 the other day and started noticing that the left side of the tablet gets pretty warm/hot. Is it just me or does anyone else have this issue? The rest of the tablet remains cool- just the left side around the middle.
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Click to collapse
My Galaxy Note 8 has this problem. I installed an app which read the temperature and it reaches 40°C when I play video games. It has the power saving mode on. Is it normal? I'm worried about this
JNoise05 said:
My Galaxy Note 8 has this problem. I installed an app which read the temperature and it reaches 40°C when I play video games. It has the power saving mode on. Is it normal? I'm worried about this
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Click to collapse
i've installed diagnosis app to check the temp, mine reaches ~40C(i think this is the battery temp) when i play also. so i think many of us is experiencing this *____*
Just with normal use the left side of my unit is getting annoyingly warm. Hopefully they can fix this with an update or something. I'm experiencing this on stock, anyone on custom software experiencing this too?
Sent from my GT-N5110 using xda app-developers app
Hey thanks for all your input guys. It's good to know I'm not the only one experiencing these problems. So far, I don't think it's bothering me to the point that I wish to call Samsung up for a replacement. It does get a bit warmer especially if I have the pen out and writing some notes. I do also understand it's more than likely that the cpu is located there but I've never had a warming problem w/ other smartphones and tablets I've had.
Either way, thanks for all the input!
I agree
JokeZony0u said:
I do also understand it's more than likely that the cpu is located there but I've never had a warming problem w/ other smartphones and tablets I've had.!
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I agree with you, my father's got an iPad mini and the gadget doesn't present warming problems and battery life is much better. Do you think all Note 8 devices present the same problem? I'm thinking seriously of replace mine for a brand new Note 8.0 but if it presents the same problem, I'll be wasting my time...
I've only had my Pixel XL for about 5 weeks. Yesterday was the first hot summer day when I used it in my non-air-conditioned car with the GPS navigating and music playing via Spotify and the Pixel XL shut down 3 times because of extreme overheating. Is this an issue with the phone? I've never owned any phone that ever did this before. If the Pixel XL is going to do that all summer it's going to be pretty useless.
Pixel support made me downgrade from Android O to Nougat because if there is anything wrong with your phone and you are running Android O they use that as an excuse to get rid of you and move on to the next sucker who bought one of these things. I seriously doubt that Android O had anything to do with it.
Support sent me a long and ludicrous list of ways to keep the Pixel XL from overheating. If you spend 900.00 on a premium phone you shouldn't need to baby it to keep it running. I'm thinking about getting a One Plus and just canceling my Fi Service if this keeps happening.
Anyone else have experience with the Pixel XL shutting down because of overheating?
Here are the tips from Pixel Support if the phone keeps overheating on Nougat:
Hi Joe,
Thanks for contacting Google Support!
This email is in regards to the chat conversation we are having right now, as discussed, once you roll back to Nougat update, please follow the recommendations below if the issue persists.
Your device may warm up with use. Letting the device ‘take a break’ from use or limiting/turning off features (even those running in the background) could remedy the situation. Here are some tips/suggestions:
Media apps (music, video games)
1) Close or turn off other apps and features that you're not using; they may be running in the background.
2) Discontinue using the media temporarily until the temperature normalizes.
User-installed apps
1) Put the device in safe-mode to disable 3rd party apps and see if the issue improves.
2) Try uninstalling recently installed apps to pinpoint the app causing the issue.
Display brightness
1) Manually setting the brightness to be very bright may contribute to higher device temperature.
2) Consider setting to auto brightness to manually reducing the brightness setting.
GPS / 3G / WiFi - prolonged data connectivity
1) Turn off feature when not in use.
2) Stop or limit use and allow device to cool down if it gets warm.
Exposure to direct heat
1) Remove from heat and keep away from direct heat or excessive sunlight.
Poor ventilation
1) Expose the device rather than keeping it tucked away in poor ventilated/tight areas (layers, small pockets, bags).
Cases
1) Don't use a case that covers the front and back of the device.
2) Use official case (available on Google Store in some countries).
Chargers
1) Don't use unofficial chargers which can overcharge and degrade the battery.
2) Use official charger (available on Google Store in some countries).
Daydream View
1) Daydream View requires high performance from the device. The device's temperature should stay within safe limits.
2) Remove any protective cases from the device to improve thermal ventilation.
3) If your device feels too hot, stop using Daydream View and allow the device to cool down.
Android Wear
1) Power off the device for 5-10 minutes and turn it on again.
2) Try using the watch for another day to see if your issue improves. If your watch is still warm after a day, reply to this email and let us know.
Thanks,
Madasu
The Google Support Team - Supervisor
Why are you complaining exactly?
You were beta testing O when this occurred right?
Ish happens when you beta test.
thats what beta testing is for.
We should all be thanking you because when we all finally install the release for O we will probably not have that issue.
Thanks
I'm complaining because the current version of Android O is stable enough not to cause the phone to repeatedly overheat and Pixel support has tried to blame Android O for problems I had with this phone when I was still on Nougat--like awful phone reception in many parts of the city, which wasn't a problem with the same carrier on my Nexus. Is that clear enough? I did some research and Pixels overheating is frequently mentioned as a problem for this phone before Android O was ever released. If this is a premium phone it should behave like one.
Applications available from the play store may not have been optimized for O yet, so while it may seem like a stable build it is marked as a beta because it is still a WIP. It's like asking for support here on a custom ROM, would you go complaining to the dev about their latest nightly not playing nice with whatever? No, the dev would ask you to try replicating the issue on the last known stable build so they can begin to determine where from there things went wrong.
With all that said, I also recommend trying this using Nougat and see if your issue persists before anything else. All the overheating issues I have seen are either from using daydream or a defective device that needed to be RMA'd
Phone overheated and shut down again --on Nougat this time. Pixel support says that doesn't mean there is anything wrong with my phone--they consider this acceptable and normal behavior for their 900.00 phone.
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
parakleet said:
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
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You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
jhs39 said:
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
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This is where I leave you.
Good luck.
like I mentioned earlier, you may have to RMA. Complain all you want, until you contact Google to get your device replaced you're beating a dead horse. Dude, we're people just like you trying to help you figure out what's up if you want to act like that go for it. It's your problem, not mine. Good luck.
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
if you purchased the extended warranty, then use it @jhs39 we can't call google for you
jhs39 said:
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
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Whelp with that said. Go pound sand. If you can't get Google to replace you're faulty device because you're a little push over, then that's you're problem. Don't get mad at everyone else for not knowing whether or not you're phone is actually busted.
My pixel gets hot under very specific and limited circumstances. I RMA'ed my first one for this reason and now my second one does the same thing. Also, I got this second one on June 6th, little over a week ago.
So the conditions that make my pixel get very hot, very fast is this. Looking at XDA on Chrome, gets my phone HOT. It stutters, lags, and battery nosedives. A few other non mobile optimized sites warm it up, or sites with alot of ads, but XDA is basically un-browsable on it on Chrome. I'm on the O beta, and also using Chrome beta, but it acted this way on N too. So I just stay off the website and only use the app.
It's kinda annoying but everything else seems to work fine, so I'm not going to RMA another one.
I ride around with my Pixel XL in a black car, connected to my head unit, running Android Auto, Maps, and Spotify. The only thing I'm not doing that you probably are is running the screen at full bright.
I can give that a whirl to see if I can duplicate it, but as of right now I've never had an overheat shutdown.
Some questions:
Where do you have your phone mounted?
What kind of mount?
Is your phone in a case?
Do you have the same overheat problem if you place the phone in a different location with the same apps running? (say, in a cup holder or dash cubby?)
UPDATE: One hour of driving. Black car. Black interior. Mostly sunny. 85F ambient temp. Nougat 7.1.2 (5/17). Verizon network. Cell, WiFi, Bluetooth, and GPS radios enabled. Maps running. Spotify streaming via BT. Phone plugged into quick-charger. Screen full bright (100%). No holder in this car, so it was kept in the center console. No case. White phone. Windows open.
Result - did the phone get hot? Yes, it got hot, but not uncomfortably so. Did it overheat? No. Did it shutdown or display any other thermal alert? No, it did not.
So, either your phone is generating a hell of a lot more heat than mine, or something about where you have it mounted or the mount is causing a lot of heat buildup. If you've window mounted or dash mounted, consider vent mounting. Especially if you've a black phone and the sun's beating on it through the windshield. Also, if your mount either covers a great deal of the phone or has foam padding pressing against the back, consider switching out the mount for one that doesn't. That ****'s just an insulator and lets heat build up.
Mine has been very hot unplugging it from the usb cable for android auto in my vehicle but I haven't experienced anything yet like on the 6P. While I loved the design and some features that it had over the Pixel...that thing was a farking overheating throttling all the timepiece of shiite.
I tried the Pixel XL on Android O and the phone overheated. I tried Nougat and the phone overheated. I tried a custom Rom (DU) and the phone hasn't overheated yet, but the normal temperature of the battery when I'm in my air conditioned apartment iand the phone is completely idle s between 90-100F. Is that normal for this phone or should I press Google for an RMA? The only. othervthing I can think of is taking off the case and seeing if that makes a positive difference but I've been using Spigen cases on my last few phones and never had a problem with them.
Any constructive feedback would be appreciated. Anyone know what the normal operating temperature on this phone should be?
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
dieselhazza said:
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
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Well that sucks. I know the processor in my Nexus 6P was supposed to have overheating issues but I thought that had been solved with the processor used in the Pixel.
Pixel Support offered to RMA my phone but they will send a refurbished one in its place and since the phone isn't even 6 weeks old and I paid 900 for this thing at the Google Store getting stuck with a refurb so fast seems like a rip-off. The Pixel XL already seemed like a ripoff at 900 for a new one--but for a refurb?
A replacement might not even be any better if the CPU is to blame like you suggest. I'm tempted to just sell this thing, go back to using my 6P until the inevitable boot loop of death and then get a One Plus. I will definitely never buy another Google device after getting burned twice in a row.
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
Dj21Oh said:
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
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The primary problem is that the phone seems to run hot even when it's completely idle. Pixel support claims to have no information regarding what an acceptable temperature range is for this phone so I have no way of knowing whether my phone is running warmer than it should. They did offer to RMA my phone but admitted they would be sending me a refurbished one in return. The phone was 900 dollars and I bought it from the Google Store less than 6 weeks ago. I don't think they should be sending me a used phone. Any charger is going to make the phone warmer because that's the nature of the quick charge technology. GPS use according to the list Google sent me will make the phone warmer. GPS use also drains the Pixel battery quickly, so it's pretty much impossible to use the GPS on a long drive without also using a car charger at some point. I'm using the exact same car charger I used with my Nexus 6P and had zero overheating issues with that phone--at least that I'm aware of. The phone definitely ran much cooler than my Pixel does but the boot loop of death that plagues that phone is likely caused by too much heat for the solder to withstand over time--similar to the LG phones that also permanently bootloop. It's possible Google is trying to avoid a similar issue with the Pixels and that they are programmed to shut down before damage can occur. The problem is that I need a phone where I can reliably use the GPS and a car charger simultaneously on a hot day. The Pixel left me stranded because the phone kept overheating and I had to keep pulling off the highway to let it cool down so I wouldn't get lost. Google considers cool down periods for the Pixel normal and says so in the long list they e-mailed me of all the things that can cause the Pixel to overheat. I don't think Google should have sold this phone in the first place if they thought there was a good chance that it would overheat and shut down if you were using the GPS and a car charger at the same time. I'm still thinking about selling this phone and buying something cheaper and more reliable. I didn't pay a fortune for this phone only to be told by Google that it's fragile and needs to be treated with kid gloves.
I've tried to use the phone without a case. I tried a custom rom and kernel. I tried Greenify. I tried Naptime. The phone just continues to run at a high temperature no matter what I do. Maybe I do need to RMA the phone but getting stuck with someone else's used phone after paying so much for this thing really pisses me off. If I had a problem with a Samsung phone they would replace it with a brand new one in full retail packaging. Google should do the same.