Question Returning due to connectivity issues. Past return window too. - Google Pixel 6 Pro

I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.

Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
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Click to collapse
Sorry for your bad experience. My P6P has about 15% better reception and 20% better DL speeds than my Note 20 Ultra so I can't imagine it would be the modem since they are probably the same.

ggrant3876 said:
Sorry for your bad experience. My P6P has about 15% better reception and 20% better DL speeds than my Note 20 Ultra so I can't imagine it would be the modem since they are probably the same.
Click to expand...
Click to collapse
Glad you aren't experiencing this issue but it seems to be a mass issue and Google has been completely silent. I don't trust them after what I went through with the Nexus 6p which resulted in a class action suit settlement. I sense this phone will follow the same path too.

Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
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who is your cell service provider? Thanks.

d.cortez said:
who is your cell service provider? Thanks.
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Click to collapse
TMobile. In the Phoenix metro area. Going to a TMobile store now to get a new sim card. Doubt it will help but we'll see.

I just returned from TMobile. New sim card. No change. They didn't charge me since it made no improvement. Sorry, phone is junk. Never getting another Google phone again. Never.

Starzboy77 said:
I just returned from TMobile. New sim card. No change. They didn't charge me since it made no improvement. Sorry, phone is junk. Never getting another Google phone again. Never.
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Click to collapse
@Starzboy77 - yikes! i had a similar problem with an AT&T P6P, when using an eSim and nano Sim (tried 4 eSims). the phone wouldn't hold a signal so i returned it to the store. the one thing i didn't try was forcing the phone to use a 4G/LTE signal (supposedly fixes some connection issues). thanks for taking time to respond to my questions.

Yea, on VZ in the Cleveland area I am dropping signal also. Never dropped with my 3XL or my Note 20.
Driving across the turnpike going to Michigan it dropped multiple times. The turnpike is rocl solid coverage. They added towers years ago to be sure it was solid end to end.
This phone is going to be a nightmare to use when the snow is gone and I start traveling on my motorcycle. I suspect I will replace it before then unless there is a software fix. This modem is junk.

Starzboy77 said:
Glad you aren't experiencing this issue but it seems to be a mass issue and Google has been completely silent. I don't trust them after what I went through with the Nexus 6p which resulted in a class action suit settlement. I sense this phone will follow the same path too.
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Click to collapse
Problems with nexus 6p were because of Qualcomm and their half baked soc. This is not a Qualcomm.

96carboard said:
Problems with nexus 6p were because of Qualcomm and their half baked soc. This is not a Qualcomm.
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No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.

Starzboy77 said:
No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.
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I can only guess that those problems are imaginary or due to some weird garbage you installed. I took mine off the charger on Friday morning. Currently at 25%. Battery life and obviously heat are non-issues. Bluetooth works perfectly.

Starzboy77 said:
No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.
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Click to collapse
And fwiw, Qualcomm pmics always read bad on the battery.

96carboard said:
I can only guess that those problems are imaginary or due to some weird garbage you installed. I took mine off the charger on Friday morning. Currently at 25%. Battery life and obviously heat are non-issues. Bluetooth works perfectly.
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My problem is connectivity issues. The battery, Bluetooth and heat issues are widely discussed and reported.

96carboard said:
And fwiw, Qualcomm pmics always read bad on the battery.
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Click to collapse
My issue with the 6p was the bad battery. Mic was fine.

Connectivity was the worst for me with TMobile, download speed of less than 1mbps, calls and texts were bad, after a decade of loyalty i ditched them, went to at&t and all good, only problem i have with this phone is the screen not responding to touch for a few seconds a few times a day

I sent mine back to be repaired mic didn't work at all. I sure hope they send me a new phone and not split it open

I have been hesitant to say there's connectivity issues on the P6P. However, my experience hasn't been great. Compared to my P4a5g, signals are similarly weird but I get more bars consistently on the P4a5g.
Disclaimer: I straddle weak 5g and LTE signals in almost dead center of SF.
Even turning off 5g to eliminate the terrible handoff to LTE, I bounce between LTE bands on each end of our flat.
I have to be right in the middle of a strong signal area to get full bars with the P6P; consistent 5g is elusive.
Maybe it is time to look at other carriers? I have been with TMo since 1999. Seriously.
Would love to hear from anyone in SF on their carrier experiences. Have always avoided Verizon and AT&T. What about Google Fi?
My sim card is ~4-5 years old. I should get a new one. Is eSim better for signal?

johninsf said:
I have been hesitant to say there's connectivity issues on the P6P. However, my experience hasn't been great. Compared to my P4a5g, signals are similarly weird but I get more bars consistently on the P4a5g.
Disclaimer: I straddle weak 5g and LTE signals in almost dead center of SF.
Even turning off 5g to eliminate the terrible handoff to LTE, I bounce between LTE bands on each end of our flat.
I have to be right in the middle of a strong signal area to get full bars with the P6P; consistent 5g is elusive.
Maybe it is time to look at other carriers? I have been with TMo since 1999. Seriously.
Would love to hear from anyone in SF on their carrier experiences. Have always avoided Verizon and AT&T. What about Google Fi?
My sim card is ~4-5 years old. I should get a new one. Is eSim better for signal?
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Click to collapse
I mean I think we're pretty lucky in North America because we get to choose from 3 providers instead of one (the more the better for sure). I'm not in SF but I know that sometimes, changing cell providers can make a world of difference. even in cities. different towers from different companies use different bands. it can make such a difference. a good start is a new SIM card for sure. I suggest people get a new one every 5 years.
some providers might also give you a 2 day trial, maybe look at that option? (they do in CA).

@Alekos thank you for the feedback.
Since the P6P supports eSim, testing other providers should be easy, right? I am guessing that using eSim doesn't make a difference in network connectivity performance. If you understand otherwise, please let me know.
And yes. I will definitely get a new sim. Can't hurt; might help.
Thanks again.

Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
Click to expand...
Click to collapse
The same thing was happening to me about 2 months ago on both of my Poco F3's right before I got the 6 Pro. It ended up being something with T-Mobile as the problem stopped about a week and a half later.

Related

New verizon user

I was with t-mobile for 8 years and decided to try verizon for 2 years after hearing how good the network is. I thought there's no better time then now considering I have 275 in bestbuy gift cards and this amazing phone is 300. After 2 days of use it seems the network is just OK don't know if there are still bugs to be worked out of LTE network or if its the rom I'm on. Before flashing the rom the signal struggled also? Didn't have a whole lot of time to test as I rooted and had a rom an hour after getting my phone (live for the development) Does anyone have a clue on what's up. Verizon says my area in Cleveland (mistake on the lake) has good coverage and friends have said nothing but good things also. Thanks community! Love ya guys and girls out there
Sent from my Galaxy Nexus using xda premium
You might want to try flashing a different radio in your respective development forum, it's kind of hit or miss between regions so you'll have to see which works best for you
radio flash may not fix signal its been pretty common issue with vzw nexus users as i myself still experience it
I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).
McDeadagain said:
I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).
Click to expand...
Click to collapse
yea voice has been excellent for me since release day however data is hit and miss in my area but if i go to another area of my city or anywhere else its rock solid really weird however i have a tbolt on another line that works rock solid everywhere data and voice
McDeadagain said:
I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).
Click to expand...
Click to collapse
Can't speak to the voice/data dropping, but as per the headphone jack, I know this may sound like I'm talking down to you, but I'm really not: Did you try pushing the headphone plug all the way in until it clicks into place?
Samsung phones for some reason have very tight headphone connections. On my Vibrant, and on my GNex, I had to push the plug in pretty hard to get it to go all the way in. On the Vibrant, I thought I had the same exact problem as it was only outputting to the left speaker, but then I gave it a nice little push and it was fine.
Just thought I'd pass that along.
I've been on Verizon for quite a few years, with a bit of time on other networks through family phones or work phones. the network really is solid. data rates on 3G do not compare to good HSPDA, but LTE is fantastic. as far as the nexus itself, I have found that it has the exact same voice reception as my three previous android devices, and actually think the 3G data works better most of the time. now, the signal indicator is always lower, but actual signal strength seems to be identical, regardless of how many "bars" there are.
MMcCraryNJ said:
Can't speak to the voice/data dropping, but as per the headphone jack, I know this may sound like I'm talking down to you, but I'm really not: Did you try pushing the headphone plug all the way in until it clicks into place?
Samsung phones for some reason have very tight headphone connections. On my Vibrant, and on my GNex, I had to push the plug in pretty hard to get it to go all the way in. On the Vibrant, I thought I had the same exact problem as it was only outputting to the left speaker, but then I gave it a nice little push and it was fine.
Just thought I'd pass that along.
Click to expand...
Click to collapse
No offense taken ;-)
Actually I tried everything. I use it with the headphones plugged all the way in, and it worked for a couple of weeks and then suddenly stopped working. I tried a different pair of headphones too. The only time it does work is if I hold the headphone plug just barely into the jack. If I let go it falls right out.
Helluva silly thing to go wrong.
Alottt of threads have harked about the verizon gnex having poor connection. In myself have switched 3 different phones. And still have the issue. Tech support even tested them and said themselves there is definently and issue. Google code has ALOT of tickets specifying the same thing. This is slowly cooking into something serious
I was this tmobile for 7+. Took my wife's Verizon plan..we switched...she can even tell the poor reception. I just want to know if this can be fixed software wise because...I reaaallly like this phone but its very scary.
Your definitely not alone guys. This will gain traction in the coming days
Sent from my Galaxy Nexus using xda premium
Thanks for all the replies! My guess after reading all the post is that its still a major work in progress. Verizon has a lot of users and a major Rep to hold up so they'll probably fix it and not leave us in a bad situation?
Sent from my Galaxy Nexus using xda premium
mike216 said:
Thanks for all the replies! My guess after reading all the post is that its still a major work in progress. Verizon has a lot of users and a major Rep to hold up so they'll probably fix it and not leave us in a bad situation?
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Click to collapse
LTE is still in Beta stage for sure. Obviously they'll figure it out eventually. It's their long term strategy to go all LTE for voice and data.
I too have this issue. Signal is significantly lower and I often lose signal altogether. Switching from 3G to 4G is also flaky. Just for the hell of it I called up VZW support and they said it's a work in progress and they are working with Samsung to get a resolution.
spencer88 said:
I too have this issue. Signal is significantly lower and I often lose signal altogether. Switching from 3G to 4G is also flaky. Just for the hell of it I called up VZW support and they said it's a work in progress and they are working with Samsung to get a resolution.
Click to expand...
Click to collapse
I usually just leave mine in CDMA mode only due to the 4G/3G switching. I definitely get weaker signal in my house and slower LTE data speeds with the GNex compared to the Rezound I had for several weeks.
Raibyn said:
I usually just leave mine in CDMA mode only due to the 4G/3G switching. I definitely get weaker signal in my house and slower LTE data speeds with the GNex compared to the Rezound I had for several weeks.
Click to expand...
Click to collapse
I too leave mine in CDMA mode for most of the time. Signal can still be -83 dBm and it can drop off to -120 dBm at any given time, or drop signal completely and show 0 dBm.
I am having the same issues and have a thread going at http://forum.xda-developers.com/showthread.php?t=1403133
This is seeming to be widespread so hopefully there is a fix in the near future. For now, the 4.03 radio update others have mentioned helped me quite a bit, although it did not fix it. You can find it here http://forum.xda-developers.com/showthread.php?t=1403133 if you have not seen it already.
I am also in the same boat as you as I rooted to install CM9 the same day I got the phone. After reading the forums I believe the issue lies in the radio software (hopefully not hardware) and not with the ROM itself since CM9 is still very beta.

random loss of signal

I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
I ran into this last night. I'm a sprint customer with pixel xl ordered from Google. I am on V software. It could just be the fact it's only connected to one 4g band which has low strength in the area we were at during the drop times. Mine hasn't done it since last night might have been in a dead zone
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Click to expand...
Click to collapse
For me its switching from band 13 to band 4.
I don't have this issue at all on TMO but in my area (Chicago) TMO is exclusively band 4. So this would lend some support to the possibility that this is happening when switching bands as I don't ever switch bands and don't have the issue (3 different Pixel devices that I've used since launch and none have exhibited this behavior).
I never had this issue on my Pixel XL, but then when I switched to the Pixel it would drop every single call I made and take 2-3 minutes to get a signal again. This was using the Verizon SIM card it came with. I then got a different SIM card and while it hasn't dropped a call since, I still notice that randomly throughout the day it loses signal where I have never lost signal before. I then wait 2-3 minutes and all of a sudden, it's back to strong LTE signal.
I'm on the fence about RMA'ing it. Anyone have any thoughts on whether or not this is a software or hardware issue? I don't want to be stuck with this problem.
-Collin-
Any resolution to this yet? I've tried swapping the sim to no avail. Running custom kernel and pure Nexus.
I'm on Project FI and sometimes the phone would switch to T-Mob for no apparent reason, which has extremely bad signal. While USC has over 100 times better signal, the phone for no apparent reason would switch to crap. That usually results in no calls being made at all. One trusty remedy is type in a dialer code to switch to next provider.
jnyce87 said:
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
Click to expand...
Click to collapse
I also have the 128GB XL (quite black) from VZW. I had absolutely no issues with it until about 2 weeks ago. That's when I started experiencing this same issue. The signal bar goes clear and i lose service for a few moments. In watching the SIM status, I can see where the status will go from "In service" to "Radio off" to "Out of service" back to "In service." I also took screenshots of it doing this. The weird thing for me is that it only happens when I'm at work (I usually have full bars for reception). VZW seems quite baffled at this issue. They have replaced my phone twice. This 3rd phone is doing the exact same thing the other 2 were. I did a chat session with Google Support, and the 1st level tech I chatted with seemed unaware of the issue. My wife has the same phone (silver), and she hasn't experienced this issue yet at all. We were thinking about bringing her phone to my office to see if hers will display the same symptoms mine does here. Nobody else in my area has any reception issues. It's not a huge inconvenience while I'm at work since I have a desk phone. However, it is rather annoying when I cannot send a text or make/receive a call because my cellular radio is resetting itself constantly.
I couldn't post my screenshots since I have < 10 posts...

Question Cell Coverage Terrible

Came from Unlocked Note20 Ultra which I had zero issues with cellular reception on Verizon.
Bought the Unlocked Z Fold3 and have terrible cellular reception in nearly all places I never had issues on the Note20 Ultra.
Are the antenna bands different?
Is the new metal back or frame drastically reducing range?
okpank said:
Came from Unlocked Note20 Ultra which I had zero issues with cellular reception on Verizon.
Bought the Unlocked Z Fold3 and have terrible cellular reception in nearly all places I never had issues on the Note20 Ultra.
Are the antenna bands different?
Is the new metal back or frame drastically reducing range?
Click to expand...
Click to collapse
You got a bad phone. No issues on mine, same as S21ULTRA, and note 20
Try to change your SIM. It helped me.
I also changed the N20U to the FZ3 and I did not notice anything like that. I think the FZ3 has an even better coverage than the Note.
The only difference is that it switches more often from LTE to 3G, thus VoLTE turns off. But it's generally very good.
BTW WiFi coverage is much better.
I'm having the same type of issues. T-mobile here in areas where I had solid 5G or LTE I either have no service or it flips to edge/lte/5g. Probably going to send it back at this point.
Im tmobile and all is the same or better then my notw 10 plus was.
I did get a new sim card for 5g
xile6 said:
Im tmobile and all is the same or better then my notw 10 plus was.
I did get a new sim card for 5g
Click to expand...
Click to collapse
I used the new sim card from Samsung as well R15. I had T-Mobile do a reset from their end and I did a factor reset and didn't use smart switch this time. I'm going to be traveling today so we'll see if it happens again. Fingers crossed.
T-Mobile in north Texas. I'm getting the same results as my Note 10+ did, using the same sim. 5G data is very fast. May be an issue with yours.
Can we say either way about the cellular performance?
Has anyone seen a video comparing F2 vs F3 cellular performance?
xbrandx said:
I used the new sim card from Samsung as well R15. I had T-Mobile do a reset from their end and I did a factor reset and didn't use smart switch this time. I'm going to be traveling today so we'll see if it happens again. Fingers crossed.
Click to expand...
Click to collapse
Don't use SmartSwitch if migrating to a different device or OS version... its not that smart.
Probably ok for migrating just your contacts though.
Next reload on my 10+ I'll test it same to same and see how it does. Definitely don't use it to back up critical data though... remember Kies?
AT&T in N Texas, from N20U to ZF3...Same. I get some network issues occasionally.
You might need a new sim, I'm thinking about doing that myself.
My fold is also the unlocked from Sammy.
dirtybudha said:
AT&T in N Texas, from N20U to ZF3...Same. I get some network issues occasionally.
You might need a new sim, I'm thinking about doing that myself.
My fold is also the unlocked from Sammy.
Click to expand...
Click to collapse
New sim, install yourself, handle it like a stick of ram.
ESD can damage it; very little built in out of circuit protection. Most phone store salespeople handle them extremely carelessly... you pay the price when it fails sometimes even months, years latter. Most sim cards fail because of previous ESD exposure just like ram sticks.
blackhawk said:
New sim, install yourself, handle it like a stick of ram.
ESD can damage it; very little built in out of circuit protection. Most phone store salespeople handle them extremely carelessly... you pay the price when it fails sometimes even months, years latter. Most sim cards fail because of previous ESD exposure just like ram sticks.
Click to expand...
Click to collapse
Oh, I'm familiar. Build computers before, always upgrade my RAM myself, and have 3 Pi's running 3D printers. But that info is always helpful to someone.
I've noticed this too in low coverage areas. My oneplus 7t
blackhawk said:
Don't use SmartSwitch if migrating to a different device or OS version... its not that smart.
Probably ok for migrating just your contacts though.
Next reload on my 10+ I'll test it same to same and see how it does. Definitely don't use it to back up critical data though... remember Kies?
Click to expand...
Click to collapse
Why not? I used smart switch with no issues at all. Transferred everything from my oneplus 7t to the z fold 3. All it does is transfer general data and install the apk files that were on your previous data partition. It doesn't transfer any device specific apps or files.
Please back up your comments with reason and/or experience so you don't have people questioning things that they then have to spend ample time looking up
dirtybudha said:
Oh, I'm familiar. Build computers before, always upgrade my RAM myself, and have 3 Pi's running 3D printers. But that info is always helpful to someone.
Click to expand...
Click to collapse
Lots of needlessly destroyed ram sticks out there...
Sims may have some input protection but you see how small they are.
Acoustichayes said:
I've noticed this too in low coverage areas. My oneplus 7t
Why not? I used smart switch with no issues at all. Transferred everything from my oneplus 7t to the z fold 3. All it does is transfer general data and install the apk files that were on your previous data partition. It doesn't transfer any device specific apps or files.
Please back up your comments with reason and/or experience so you don't have people questioning things that they then have to spend ample time looking up
Click to expand...
Click to collapse
I've seen it screw up myself with contacts.
Seen it's predecessor Kies screw up.
If it works, fine, but don't rely on it.
It can save home settings, themes, etc and that can cause issues especially between devices.
Don't kill the messenger... others here have had trouble with it as well
It is not clear to me whether all problem are with 5G reception, 4G, or switching between the two.
I'm having terrible reception issues with my Z3. My network keeps shutting off and on. USA Verizon.
I have to undo what I wrote early. The Z3 has serious coverage problem. Very often, the signal goes missing, or the 3G-4G-5G networks switch like crazy
Broken record poster asks if this is a VZW problem in the US, or a bigger problem?
Also, there are problems with the phone folded or open?
tangmu said:
T-Mobile in north Texas. I'm getting the same results as my Note 10+ did, using the same sim. 5G data is very fast. May be an issue with yours.
Click to expand...
Click to collapse
Depending on my testing

Question Pixel 6 Pro network keeps dropping randomly

Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
Your browser is not able to display this video.
Of all the stuff people complain about, this is the only problem I have. The signal on this phone is an absolute disgrace. I lose signal where I used to get it on my Droid X back in the day. Not sure how they screwed it up that bad, but they did LOL
Turn off the 4G on the second SIM card. I had the same issue.
https://www.reddit.com/r/Pixel6/comments/w8d1ba
In denmark, mine also randomly get the no service and no sim, but it is the imr registration ther fails and i beeing kicked off the celluar network. that is thanks to googles phone are not sold in your country, so you got the finger by google...
I will work with jailbreak and so on, but many apps will stop working,.
For now my pixel 6 pro, are living a sad life in its box, replaced by a oneplus 10 pro, without any of theese issues..
it is a bit sad, the pixel 6 pro is at god phone, but google giving pepole the finger, if you buy the phone somwhere google are not selling it, i dont get it.. it is basic stuff expecting to work, the culluar no mattewr where you buy it.
I have a P6Pro, also on EE in the UK.
I had spotty network performance in the early days, but after jumping to the 13 beta it's worked flawlessly.
Unsure if this is because of A13 or due to EE "doing work in my area" as they're often prone to doing.
I'd speak to EE first, then perhaps speak to Google via the support button in settings - they offered to swap my handset out for me (I didn't swap it out in the end).
thedarkmunk said:
I have a P6Pro, also on EE in the UK.
I had spotty network performance in the early days, but after jumping to the 13 beta it's worked flawlessly.
Unsure if this is because of A13 or due to EE "doing work in my area" as they're often prone to doing.
I'd speak to EE first, then perhaps speak to Google via the support button in settings - they offered to swap my handset out for me (I didn't swap it out in the end).
Click to expand...
Click to collapse
When I was on Vodafone I had the same text from them, still after their ' solved ' the network issues, nothing really changed for me. My friend who is on EE in the area as me does not face any problem. I hope that A13 solves the issue. It is not normal that a 800£ phone struggles with the network this much
Warble98 said:
Turn off the 4G on the second SIM card. I had the same issue.
https://www.reddit.com/r/Pixel6/comments/w8d1ba
Click to expand...
Click to collapse
4G on the second sim is always off. I will try to test it turning the sim off and will let you know, thanks.
singh7 said:
Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
Click to expand...
Click to collapse
Yeah I have the same issue as you are reporting, three drops in city on the train on the way to work. Just get the exclamation mark, does not seem to self recover, I go into the SIM and disable it, then enable it again, and it instantly jumps to full 5G signal. I do note that it is more reliable for me when I turn off 5G completely, and just use 4G, then it drops back to 3G but doesn't completely stop.
I think majority of connectivity on this device is crap. WIFI is hit and miss. Bluetooth is atrocious, super slow to connect to some older devices, was fine when the phone first came out with early firmware. Pairing devices is hit and miss and also new pairing.
danw_oz said:
Yeah I have the same issue as you are reporting, three drops in city on the train on the way to work. Just get the exclamation mark, does not seem to self recover, I go into the SIM and disable it, then enable it again, and it instantly jumps to full 5G signal. I do note that it is more reliable for me when I turn off 5G completely, and just use 4G, then it drops back to 3G but doesn't completely stop.
I think majority of connectivity on this device is crap. WIFI is hit and miss. Bluetooth is atrocious, super slow to connect to some older devices, was fine when the phone first came out with early firmware. Pairing devices is hit and miss and also new pairing.
Click to expand...
Click to collapse
I do agree with you for the connectivity, it feels like they have picked random parts for the phone just to launch it as soon as they could. The money they spent on advertisement could have been spent better on the hardware.
Do you use dual sim? As I have read, the phone struggles more with two sims
singh7 said:
I do agree with you for the connectivity, it feels like they have picked random parts for the phone just to launch it as soon as they could. The money they spent on advertisement could have been spent better on the hardware.
Do you use dual sim? As I have read, the phone struggles more with two sims
Click to expand...
Click to collapse
I have only had one SIM acitvated at a time at this stage, was having issues with trying to activate my Samsung smart watch activating 4G, so switched to physical sim, for easier troubleshooting with other mobile devices, maybe physical SIM is worse in this device
singh7 said:
Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
View attachment 5682195
Click to expand...
Click to collapse
Yup had this. Ask for a replacement. Never happen again since the phone was replaced.
singh7 said:
4G on the second sim is always off. I will try to test it turning the sim off and will let you know, thanks.
Click to expand...
Click to collapse
Update: the signal improve drastically on the main sim by keeping 2G or 3G on the eSIM but that generates a new problem, the eSIM drops the network on normal phone calls, it is not stable at all, if I call a number it rings after 10-15 seconds. I do not receive calls sometimes. It is just a mess.
Had the same problem, calls droppping or not being able to answer calls.
I had KPN as a physical sim and Simyo as a eSim.
I did resolve the issue, I understand this is not an actual "fix", but thought i'd mention it.
I changed providers from Simyo to Simpel, now I have Simpel as physical and KPN as eSim.
Since then no more problems also the option to turn on wifi calling showed up, so I think the p6p just wasn't playing nice with that specific provider.
I get random total drops of data and voice connection. If I hit Airplane mode on and off, it reconnects. Maybe the phone doesn't switch well between towers? I am on Google Fi.
Between the glitches and the lack of timely updates, and the abysmal battery life, I think this will be my last Pixel phone.
It barely lasts a full day with relatively light use, but if I use Maps and listen to Youtube (screen off) ad take photos in a new town, it dies within 6 hours or less. It has a great camera, but it's not useful for travel, because it dies so quickly.
I am having the same problem with my Google pixel 6 pro and it's been happening since I think the OS 11 certainly 12 and now 13. And I have AT&T service. But I can switch from my home Wi-Fi go outside of my car sit in my car for a while then all of a sudden the little! Comes up near the date of bars on my phone and use it after driving about 10 minutes or so it automatically will reconnect to the cell tower and get data. Sometimes I get well most of the time voicemails that people leave for me I don't get a notification until I reboot my phone. I actually put my phone in my right ear I can hear it loud and clear I switch it over to my left ear and it drops down by about 50% less volume I actually went and had a ear test done and they told me my hearing was perfect in both ears so I don't know what the hell it is with this phone but now I'd spent all this money going to the ear doctor thinking I was going deaf in one ear. Never had this kind of problems with my Note 4
I find in caernarfon I get good phone signal if i go to Bangor Tesco or sports direct in Bangor I get the exclamation point mark in phone signal and can't use it but signal has always been rubbish there I'm on ee

Question Horrible signal connectivity?

Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Me to
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
leafar1606 said:
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
Click to expand...
Click to collapse
I also have to occasionally switch on/off airplane mode when the phone cannot connect to the internet from time to time
i agree, terrible signal problems, all time. I`ll try to reset all network settings
for me it`s a disrespect from google to treat all final user like beta tester
Same here. Super slow connection even in areas with towers close by.
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
I think this can be solved downgrading to android 12.1 dev you can downgrade to android 12.1 without downgrade bootloader it's safe and don't brick your device because it's a android 12 that runs over android 13 bootloader. Keep in mind that this will erase your data permanently! Do a backup before do it
This has been happening since the phone came out. This is due to the old modem they are using from Samsung. There is no fix.
My coworker has this happen with his 6 Pro, while my 6 is perfect ironically. He has verizon, I got tmobile. He has to leave the store to make a call, but I don't. This has been for the last 6 months though
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
TonikJDK said:
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Click to expand...
Click to collapse
Yup! It's crazy and makes me wary of staying with the Pixel line
kevinireland11 said:
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
Click to expand...
Click to collapse
P6P has better signal than the S22 Ultra? lol #troll
Visera said:
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
Click to expand...
Click to collapse
Had the phone sent away to Google for repairs as the issue ended up happening when I was showing my provider. Got it back and Google said there were "no issues" with it and they couldn't replicate it with either SIM type. Either they put out a hotfix or it magically went away, but I'll see how it goes after using it again.
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
arsradu said:
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
Click to expand...
Click to collapse
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
HipKat said:
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
Click to expand...
Click to collapse
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
p51d007 said:
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
Click to expand...
Click to collapse
Oh Battery life for sure. HUGE difference!

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