Question Poco f3 global version ringtone stops after 1 sec when ringing - Xiaomi Poco F3 / Xiaomi Mi 11X / Redmi K40

Hi all,
As the title suggests, my father has a blue 8/256 Poco f3, and when his phone rings ( doesn't matter which one) the actual ringtone would stop after 1 sec. The phone keeps ringing, it's vibrating, but without ringtone. Speakers are fine, as the phone would play the ringtones in settings. Also if it is a WhatsApp call, then everything is fine, only normal calls do this.
No, it's not in DND, no it's not muted, and no, no Bluetooth device is connected.
Do you guys have any idea what can cause the problem?
Thanks in advance.

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