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I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
xjumpman45 said:
I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
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All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
jmc302005 said:
All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
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Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
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Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
Benn00 said:
Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
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I already did I'm working with them. If you are trying to imply that I have stole this phone I did not.
Where's the receipt?
Pp.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
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Click to collapse
As I already stated, you need to contact Google support for your issue. There is no one on XDA that will help you with this issue. It is an account problem.
@xjumpman45,
Google's Factory Reset Protection is there to help protect against devices being stolen or appropriated by those who don't own the device. It is a valuable protection but it does unfortunately come with some annoyances. I personally have been locked out of my own device due to some quirks with FRP. If you legitimately own the device you should also own (or have access to) the Google account that was used to activate the device. There are various resources available online that will help you bypass the FRP in a legitimate situation, fortunately these bypasses don't often work for those with less than legitimate situations.
Unfortunately we cannot help you remember your password or unlock your Google account. You'll need to take care of that. If you are unable to remember the password for the account there is a "Need help?" link directly on the Gmail sign in page, it will walk you through the process of resetting your password.
My response covers all the bases as far as the help that XDA is able to provide. Please do not post on this issue again. I have closed both threads you created to stop further discussion.
Thank you,
Rwilco12
Little help please, have just purchased a M9 second hand and have had some issues trying to log into my google account.
The phone has been hard reset and starts up as normal, once I connect to the wifi and get past that when it asks me to enter my gmail and password it always sends me back to the wifi step, not allowing me to get into the home screen or even to skip the google account registration. Even worse is that I received an email from google saying it registered my log in. Any help?
You have become a victim of google frp (factory reset protection).
Hit youtube. There is a recent post that shows you how to get around it. I think its by rootjunky?..
The problem is not you. It's google's silly, flawed system.
http://forum.xda-developers.com/one-m9/help/stuck-google-verify-account-t3319383
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
omz123 said:
Thanks to the both of you, got the issue resolved thanks. An odd thing that's been implemented.
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It's a new security feature designed to prevent someone from stealing a phone and resetting it to use it. Even if you reset it, you have to authorize it at least once to prove it's yours.
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
I do have 2 step verify turned on
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
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Click to collapse
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
---------- Post added at 07:19 PM ---------- Previous post was at 06:53 PM ----------
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TonikJDK said:
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
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It's 24 hours now, instead of 72.
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I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
Sent from my Pixel XL
There is a workaround out there for marshmallow that may work on Nougat. I won't link it though, sorry. But if you search hard enough...
It's a security thing.
Rydah805 said:
I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
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Pure genius.
TonikJDK said:
Pure genius.
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My daughter tapped my screen at the end adding the question mark lol but yeah, worked great. And once I changed the password, it logs the phone out. I of course had the password change ready at a click while reading him my old password.
Sent from my Pixel XL
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
M9guy said:
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
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None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
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Well yeah that is a given I figured besides removing your account from the device you had to log in to google.com and remove the device id from your google account on line.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
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I believe it will work. If he logs in to his google account on his computer he can find the devices attached to his account and remove that device id from his google account then the guy that bought the phone can remove his google account from the phone and put his own google account on the phone. The guy just needs to remove the device id off of his google account on line then the purchaser can add his own google account.
There's not a single response from original poster. I would give this one a wide berth with respect to suggestions by community dogooders.
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
Edit: Im going to try Rydah's method...2 step verify, give pword, authorize from my phone, then change password back
GHII said:
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
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I"am not sure what that is, but didnt you have a sec tion that listed attached devices ? I have had that option on my google account and I did physically remove a phone that I was selling. I believe it was like a year ago. If you cant find it maybe you can get support from google such as online support. Honestly I think the option to remove the device is in your account settings when logged in to your google account through a browser such as google chrome or firefox.
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
tyea said:
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
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That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
Mr. Orange 645 said:
That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
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^^^^
You would think they would implement a feature that allows you to remove the lock remotely. For example with icloud's find my iPhone you can go to iCloud.com and remove a device if you want to.
Flash-all.bat before you sell the phone and all will be well. Hopefully you do this going forward for anew new sales, lol.
Can't you just remote wipe the phone from the android device manager webpage?
Hi,
I have a Samsung Galaxy Note 10+ that I am trying to reset, but it wants me to sign in to my samsung account, but I cant because the I do not have access to the email associated with that account, and i dont remember the password. Is there another way I can reset the phone?
Thanks
These type of post, seeking for help to try to reset phones without the propper info are in no way taken care of here, ANY legal owner would not have trouble doing it, if, for some unbelievable reason, you forgot all the data about the email and password, taking the device to a official service center or carrier will solve the problem, that is, if you legally own the device
winol said:
These type of post, seeking for help to try to reset phones without the propper info are in no way taken care of here, ANY legal owner would not have trouble doing it, if, for some unbelievable reason, you forgot all the data about the email and password, taking the device to a official service center or carrier will solve the problem, that is, if you legally own the device
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Click to collapse
**** me for not being smart. ill peace out now.... have fun boys.
OK guys and gals I have a unique situation. I have both a pattern lock and finger print lock on my Fold 3. I just changed my pattern and now forgot it. I know I know I am idiot but I can unlock the screen with my finger print but since I forgot the pattern I can not reset it. I have tried at least 10 times to get into the setting to change the pattern it no luck. Can you guys help me? Again I can open with finger print but can not unlock by pattern. Any help is GREATLY appreciated in advance!
I think you have to factory reset it.
Techvir said:
I think you have to factory reset it.
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If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
OJsakila said:
If I'm not mistaken it will AGAIN ask you for the pattern AFTER the factory reset. I just sold my Fold 1 on eBay and I factory reset it before I mailed it. The buyer called me the day he received it and said it was asking for the last pattern. I informed him it was factory reset and he said it was but still asked for the pattern. I gave it to him and haven't heard a word from him since. He added positive feedback several days later. so... just saying...
...My suggestion would be to endlessly continue to try different patterns before you try the reset. Your brain HAS to kick in at some point. lol
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Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
Jake.S said:
Are you sure that it wasn't Google activation? Since when you do factory reset but you don't remove the Google account before doing it. Then the device will ask for previous Google account to activate the device again.
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Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
OJsakila said:
Well, this is possible. Im not really sure to be honest. I know I tried to completely reformat before I sent him the phone. I should have checked after I did that. I just turned it off and packed it up. Lesson learned, I guess. How would I have ALSO gotten rid of my google account before or after the reformat?
Click to expand...
Click to collapse
Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
Jake.S said:
Before you do factory reset. Go into phone settings and then under accounts remove the linked Google account and any other accounts including samsung one. Then when you have no accounts connected, then you can do factory reset. This shall then remove the activation step from previous Google account.
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lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
OJsakila said:
lol. I DEFFINATLEY did NOT do that. Ok. Well, at least we got to the bottom of that. lol I'm sure that was my issue. I'll remember that. +1
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It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
Jake.S said:
It's a easy to miss. Since alot of people don't know about it and then this happens. Buyer gets pisst off for receiving a locked device. So then device becomes worthles and only option for him to send it back and get money back. So the seller can then fix this mistake and then resell it again.
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There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
jeromepearce said:
There must be a way around it. I traded in my Z Flip for this one, and I didn't remove the google account. The trade in company hasn't complained.
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Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
Jake.S said:
Not really. If there was then it would be used by ones who steals it. Alot of trade companies won't reuse the device if you have Google account left on it and such. Then device worth drops and the company will use it as spare parts instead.
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They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
jeromepearce said:
They are not going to use that for parts, I think. It was in pristine condition. Besides, they would say to do this if it was an issue or they'd lose a lot of value in trade ins. I'm dubious, and I'm pretty certain that I've factory reset a few phones without this happening. I'm going to test this on my spare right now, in fact.
Click to expand...
Click to collapse
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
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Great information here. Strange how a Google account is the ONLY thing that can wiggle its way so far into a device that Google themselves say there is no way around getting rid of it thru a "FACTORY RESET." hmm seems a little intrusive. But whatever..
O
Jake.S said:
Well trust me it will request after factory reset. On Google activation and there it will ask previous Google account to re-activate the device. It's a anti theft protection thing to prevent theifs from being able to do factory reset. But I still think the company is going to use it for parts, since when you trade it to samsung then samsung tells you to remove the Google account and samsung account before doing factory reset. If you send the device in to them with the accounts on the device or that you did not do this. Then value on device drops and they will use the device as spare parts instead. Since they cannot bypass this anti theft protection and even Google claims there is no way around it.
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OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
jeromepearce said:
OK, just tried it. You're right, even after a hard factory reset it asks for the pattern. However, you can enter the google account details instead, which would solve OPs issue.
I'm also pretty certain that I wasn't told to remove the google account, and I did trade in with Samsung, although they use a 3rd party.
Edit: I'm wrong again! Just checked the email and it says to remove all security and passwords. Ooops!
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Click to collapse
OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
jeromepearce said:
OK, this explains it. When I do a soft factory reset, it doesn't ask for credentials afterwards, because you have to enter them before. It's only for the hard factory reset, which makes sense.
Anyway, OP can hard factory reset then enter the google account details. If OP can do a backup first, nothing should be lost.
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If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
Jake.S said:
If you own the device you have no issues. But if you plan to sell it, then Google and Samsung accounts must be removed before doing any soft or factory reset. That way it won't ask for old Google account to activate the device again. But if your keeping the device then you have no problem to factory reset and then re login to your Google account since you shall know Google account password.
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My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
jeromepearce said:
My comment was to demonstrate that you don't need to remove any accounts. Doing a soft factory reset forces you to enter credentials, so obviating the need for a confirmation. A hard factory reset requires confirmation, because it can be performed outside of the OS and credentials cannot be confirmed.
This means that my traded in phone, where I didn't remove passwords nor accounts, is still usable without my credentials because all account information is deleted.
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Click to collapse
I don't think you understood, soft reset does not wipe accounts. While factory reset does but then it's locked to old Google account and requires activation. While soft reset don't since account is still there on the device
fastfed said:
the entire password situation for these tech items are out of hand, I don't work for the FBI nor do I have security clearances, neither does 99.5% of the people in this world.
I don't need a password for my phone, sure my bank app or pay app will require one, but what will people do with my phone, see my pictures? OMG the horror!
Click to expand...
Click to collapse
You don't need to have any security set up on your phone if you don't want it.
I like the ability to secure my phone. That means that apps like email don't need security, and all of my private documents dont need security.
I am not an FBI agent, nor do I play one on TV