Question Fingerprint and Camera issues - Asus ROG Phone 6 / 6 Pro

Hello, I'm new so sorry if this is a badly written post
Recently I got a unit that was preflashed with global rom on a CN device. The fingerprint sensor and camera both stopped working the day after. The camera made a weird clicking noise when I'd use it and the fingerprint scanner kept saying "Finger moved too fast. Slow down and try again." I've attached some screenshots below though I don't know if they'll be helpful or not.
I unlocked the bootloader and reflashed the WW ROM with the guide here: https://forum.xda-developers.com/t/...e-6-can-be-used-for-cn-ww-converting.4474383/
The flash went fine and I managed to also root with magisk and get the asus module to get rid of the noficiation but the fingerprint scanner and camera are still non functional.
I assume that somewhere along the line I've either fried something or I messed up reflashing the phone. Any help is appreciated since this phone is about 2 days old as of this post date. Thanks in advance!
Edit1: I have my bootloader unlocked. sorry I forgot to mention! I also restarted the device and my fingerprint started enrolling for but a moment and then gave me the same error halfway through again. So I don't think the hardware is broken.

I have the same issue fingerprint and camera , i think this is software issue when convert cn>ww
If someone have solution help us cause aliexpress seller don't know anything

I've been suffering from the same for 1 month, I've done several tests and so far nothing has worked.
For me it started in the rom that came and I updated it thinking it would come back and I don't see any other way but to send it to the store and ask for an exchange.
But I'm curious, is it the same batch? because for weeks I've been looking for someone with the same problems and only now that I see it, I don't know if I'm happy or more worried.

Vinicius de Paula said:
I've been suffering from the same for 1 month, I've done several tests and so far nothing has worked.
For me it started in the rom that came and I updated it thinking it would come back and I don't see any other way but to send it to the store and ask for an exchange.
But I'm curious, is it the same batch? because for weeks I've been looking for someone with the same problems and only now that I see it, I don't know if I'm happy or more worried.
Click to expand...
Click to collapse
If there's any way I can help then just pop me a message and I'll see what I can do. I also want this fixed since they both worked fine when I got the phone.

Yudiyuyu said:
If there's any way I can help then just pop me a message and I'll see what I can do. I also want this fixed since they both worked fine when I got the phone.
Click to expand...
Click to collapse
I talked to the seller, bought from the official store and he asked to send the cell phone to solve the problem.
I showed the print of this topic to let them know that the problem is not just me.
And I've tried everything to solve it and I haven't been successful, I just have to send it.

Related

Speaker Always ON...How To Solve?

Hi all,
I had a dead HTC P3300, which i got it to be dead by converting it from Chinese to English rom. While flashing , it went dead, and after heaps of tries i have finally got it alive!
The problem now is that now the speaker is always on when i use the Phone.
I cannot switch off the speaker, and keep it to ear mode. Even when i press the "Speaker On/Off" the speaker is always on!
Currently loaded B&B3.0 in it. I had put the 3.7 too but that didnt help either.
Please help me guys!
Thanks a lot!
I would also like to know this, cause mine is acting the same way
Mine did the same thing. I suspected it was PhoneAlarm. I removed it from my Today screen, soft-reset, then added it back. This corrected the problem for me.
I havent installed any applications on it till now. its freshly flashed with B&B3.0.
Still problem persists, Please help.
Thanks!
I have exactly the same problem, can you please tell me how you fixed it?
Neozzz said:
I have exactly the same problem, can you please tell me how you fixed it?
Click to expand...
Click to collapse
ive seen this one another forum and the guys have been reflashing the radio rom and that fixes the problems.
check the forum here for the latest update radio rom and install.
Sucess.
Yes, upgrading the Radio part is most likely to fix the issue.
Regards,
Carty..
upgrading the radio rom does not fix the problem, at least not for me.
did any of you use/install the new t-mobile wm6 update?
cause i had/have the same problem on my mda compact 3 and the problems started for me after that update. also posted about it in the dutch release of the t-mobile rom here.
i started getting this fixed by installing other roms, no luck at all.
then i tried flashing another radio rom, seemed lucky but not.
when you install or uninstall any appz after that the speakers are on again for ever.
i tried all kinds of rom releases with the same bad luck, even on of the oldest available wm5 roms, and that wm5 was the only working proper, but when trying another wm6 rom after that the speaker stuff was back again
my phone is now @ t-mobile repair, cause after 2 weeks of testing *a million of different releases or combinations, the problem kept coming back.
so there went something very wrong for me with the t-mobile wm6 update, and it is up to them to fix it, cause the phone came from them and the update to.
i explained the guy in the t-mobile store exactly what is happening and the phone was fixed at least repair said, but luckily he knew how all started (minus the part of the good releases here) and did exactly as i told him "uninstall f-secure" and the speakers where on again, and i guess the only option is going to be a whole new phone (or empty totally fresh rom not touched by that that B&%tch of the wm6 update of t-mobile)
i'm thinking personally that the radio rom in that release has written something to rom that can't be overwritten again or at least in not a proper way, or that release did some to the rom in the phone that corrupted it.
but that is just some guessing from my side, but i have a feeling that my guess is not far from the reality.
for me it's now just hoping t-mobile is fixing this soon or giving me a new phone, cause the words of the the guy in the t-store where "that should never have happened and this falls under warranty for sure"
HarryRag said:
upgrading the radio rom does not fix the problem, at least not for me.
did any of you use/install the new t-mobile wm6 update?
cause i had/have the same problem on my mda compact 3 and the problems started for me after that update. also posted about it in the dutch release of the t-mobile rom here.
i started getting this fixed by installing other roms, no luck at all.
then i tried flashing another radio rom, seemed lucky but not.
when you install or uninstall any appz after that the speakers are on again for ever.
i tried all kinds of rom releases with the same bad luck, even on of the oldest available wm5 roms, and that wm5 was the only working proper, but when trying another wm6 rom after that the speaker stuff was back again
my phone is now @ t-mobile repair, cause after 2 weeks of testing *a million of different releases or combinations, the problem kept coming back.
so there went something very wrong for me with the t-mobile wm6 update, and it is up to them to fix it, cause the phone came from them and the update to.
i explained the guy in the t-mobile store exactly what is happening and the phone was fixed at least repair said, but luckily he knew how all started (minus the part of the good releases here) and did exactly as i told him "uninstall f-secure" and the speakers where on again, and i guess the only option is going to be a whole new phone (or empty totally fresh rom not touched by that that B&%tch of the wm6 update of t-mobile)
i'm thinking personally that the radio rom in that release has written something to rom that can't be overwritten again or at least in not a proper way, or that release did some to the rom in the phone that corrupted it.
but that is just some guessing from my side, but i have a feeling that my guess is not far from the reality.
for me it's now just hoping t-mobile is fixing this soon or giving me a new phone, cause the words of the the guy in the t-store where "that should never have happened and this falls under warranty for sure"
Click to expand...
Click to collapse
Hi Harry
i can understand you had so many problems and i know its not nice, but it is really the radio rom that is at fault, please read this Dutch forum, they have posted this problem a lot and the radio had reported to fix the problem.
link to site is http://gathering.tweakers.net/forum/list_messages/1257926
as for me i dont have the problem, never did, just picking info up from site and trying to help others.
good luck with your phone and i hope you get a repair or a new one back.
fijn weekend
That did happen to me when I used AudioNotes to record calls through speakerphones, and got fixed after I unchecked that option from the software. You could use Resco Audio recorder instead.
@ neil H
that topic is one of my daily views, but also could not find the answer over there.
guess that in my case there went something terribly wrong, and also hope T-mobile will fix it soon, cause can't stand being back on my over aged motorola
jij ook een fijn weekend, nu hopen dat de zon gaat schijnen in NL

A problem has occurred with services.exe!

Hi
I haven't found anyone else in TP2 forums report this problem I have on reboot, but can anyone help? After inputting my PIN, a screen comes up stating "We're Sorry... A problem has occurred with services.exe" and it asks if I want to send a report to Microsoft, but if I click either "send" or "don't send", it then appears to function normally.
I, too, have this problem, but hesitated to bring it up here because my assumption was that it must have something to do with a tweak I have done or some software I have installed (and then subsequently uninstalled?). As such, the parameters are too broad (I would have thought) to be able to determine why this is happening. Are you also working with an AT&T Tilt2, stock ROM?
I too have this problem, if it occurs overnight, my alarm will not go off, and it get stuck on the time that it happens until i click ok. kinda sucks
I had it - tech support (AT&T) exchanged the phone
I had it - tech support (AT&T) exchanged the phone
It was within the first thirty days
my 30 days is up
Also got it with my TP2. Dutch stock rom windows mobile 6.5
Also getting the error after a restart sometimes, or randomly in wimo 6.5. Never had it until my wimo ran out of power when playing a game... It shutted off on it's own. Now i randomly get that error so once in awhile. I even did a hard reset, but still getting it sometimes. But not always after restarting...
Bit strange... Don't notice anything not working though. Everything seems to be working fine... Is there a way to disable error reports in wimo?
Sephi- said:
... I even did a hard reset, but still getting it sometimes ...
Click to expand...
Click to collapse
Wow, thanks for the info -- I was actually considering a hard reset because of this -- you've saved me the trouble!
pistou said:
...Are you also working with an AT&T Tilt2, stock ROM?
Click to expand...
Click to collapse
I have stock HTC 6.5 ROM (WWE). It's not a major problem and only occurs if I reboot - luckily it does not happen randomly for me or when unlocking or switching the phone transmitter off and then on again.
agrickard said:
It's not a major problem and only occurs if I reboot.
Click to expand...
Click to collapse
Now, on reboots I'm also getting an error message about gwes.exe -- comes right after the one about services.exe.
I get it too. Stock Rom with plenty of apps and stuff added.
Me Too
I started having this and other errors after installing Hou Ming's fexploreext205. I had just started to look for a replacement when I ran across this thread.
nycny said:
I started having this and other errors after installing Hou Ming's fexploreext205. I had just started to look for a replacement when I ran across this thread.
Click to expand...
Click to collapse
Darn, I don't have this app installed, but this line of investigation may yet yield results. I'm going to try to see if I can figure out the history of my installs (good luck!).
OK, I bit the proverbial bullet and did a hard reset. It's taken me a couple of days but I've got all the software re-installed (with a soft reset after each install! -- more or less) and so far so good: no service.exe (or any other) errors. Let's just hope there isn't some periodic thing that will trigger the error down the road.
I just downloaded and upgraded my Touch Pro2 now to the WM6.5 for GCC and Egypt. However, anytime i do a soft reset i get the following error message:
A problem has occurred with services.exe
And then the blah-blah about telling Microsoft about this problem.
This doesn't happen however if i shutdown and the restart the Touch Pro 2.
I have done a hard reboot and still i get this error. I have posted this on HTC support site. Let's see what they say.
Now appears cured!
azuka said:
I have posted this on HTC support site. Let's see what they say.
Click to expand...
Click to collapse
For some reason I now don't get it. I have no idea why as I haven't been trying to solve it specifically and have not hard reset!
@azuka: Please let us know what HTC say.
i also have this problem..
using stock 6.5 WWE SEA rom
happened after installing some programs..
however doesn't seem to affect or give any problems after
clicking don't send or send ..
would love to know why this occurs tho..
thx
Same thing happened to me. I have the new leaked t-mobile 6.5.
I did the hard reset and it happened to me again after i installed a few programs so i decided to reflash the with the t-mobile rom again and thank God it hasn't happened since the morning. i have been installing the programs one by one with a soft reset right after every new install trying to recreate the problem but it hasn't happen..
i hope it stays that way.
I have the original HTC rom (ITALIAN) and I have this problem if i deactivate Manila and i activate Titanium interface. I think there is some program that try to "talk" with manila during boot.
Now I enabled Manila again and it works like a charm.. (But I miss Titanium interface.. )
HTC simply asked me to download the WM6.5 upgrade again and reinstall. This i did and surprisingly i have not received that error again. 3days+ now and still counting.

My defy is gone to meet his maker

Well, I thought I'd let you guys know, my defy went to the official motorola service, now, before someone starts posting "room full of people who cares" pics, I'll tell you what where it's symptoms and maybe you can tell me if any had any similar issues.
A little background:
I'm in Argentina, and I got my defy from "Personal" ( that's the carrier) which has a 2.2.1 rom ( if I'm not wrong )
I used it for a bit and it was working so well that I didn't feel the need to mess with it.
Then, I started missing some stuff and I decided to install CM7 (rc1, v2), to see how it performed.
All good, for a while, but then, the following started happening:
- 5~8 times out of ten, sms's wouldn't go out ( and I had to re-send them until they did )
- I got delays on getting messages, and on other people receiving them.
- Sometimes I wouldn't get to answer a call, just got a "missed call notification SMS"
- Sometimes calls would drop when answering them
- FM radio started being CRAP, and getting either stuck on, or wouldn't turn on after being interrupted by other notifications.
- frecuent freezing .
I guessed it was CM7, so, deceided to get back to stock, and maybe rooting, just for kicks.
I went back to stock, but the problems kept happening.
And that's why I sent it to service.
Anyone got any similar issues?
I wounder if you had forgot ‘full wipe’?
This sounds like an intermittent connection somewhere in the phone hardware.
davenaughty said:
I wounder if you had forgot ‘full wipe’?
Click to expand...
Click to collapse
lol, of course I did wipe, I didn't got into GREAT detail of everything i did because it would be WAY to boring, but, I did tried a lot of stuff before sending it back.
I kind of know my way around android, but I don't blame you for asking, I've seen a lot of uninformed posts around here ( nothing wrong with that, not everyone has time, the patience, or the interest to spend HOURS figuring stuff out, and learning about android )
juried said:
This sounds like an intermittent connection somewhere in the phone hardware.
Click to expand...
Click to collapse
Yup, I also thought it could be either a SEVERE overage problem ( like a signal black hole in my apartment) , or a defective sim card , but I'm using my old HTC G1 for now, and it's working great, so, both of those are out.
Maybe ,your phone’s baceband does not fit for the sevice,download some app to change the baseband.
Many peope have the same problem reflected by forum in my conutry as far as i know. Most of them solve the problem by changing baceband.
(My english is so bad...but I really want to help you.)
davenaughty said:
Maybe ,your phone’s baceband does not fit for the sevice,download some app to change the baseband.
Many peope have the same problem reflected by forum in my conutry as far as i know. Most of them solve the problem by changing baceband.
(My english is so bad...but I really want to help you.)
Click to expand...
Click to collapse
If the baseband was incorrect, it wouldn't get signal at all.
Plus, the phone was bought in argentina, so the argentina stock rom for the carrier HAS the right baseband, and I still got issues.
I have no other explanation for it than faulty hardware.
Thanks, though, I know you're trying to help ; )

[Q] Disconnected because service is unavailable

Hoping someone can provide some direction. First and foremost I am not a HTC savvy so although there are a few threads here about the same issue none of them relate to me as I have not rooted the phone nor flashed to custom ROMs or anything to that nature. I am simple user of the phone... Now.. to the topic.. so I bought this phone for my brother in law last year as a birthday present, and at the time I had a working phone so I didnt put my mind too much to it.. but I did liked the phone very much. Two months ago, I decided to purchase one of these, so I bougtht an HTC ONE X Phone S720e Android 32GB 8MP 3G WiFi GPS Bluetooth Unlocked White. I don´t recall what versión of Android it carried at the time but looking at the specs it should had come with Android 4.0.3. After loading it up, transfering my files on to it and loading some basic apps, whatsapp, email, Skype... it off coursed asked for a software update two times which I went ahead and did. The last one it installed added Android 4.2.2 and HTC Sense 5. It was working fine, layout changed considerably... now after doing another of the updates to applications and software, specifically the transfer files update it suddenly quit recognizing data services completely. I though it might be something with the micro sim, so I tried testing a couple of others, it didnt make a difference so I decided to back up my contacts and information I had on the phone and did a Factory reset. It wipped it clean but issue remains the sames, it is unable to even recognize the sim card is missing and when I go into settings I see the message Disconnected because service is unavailable.
Reading online, saw a few folks stating that this situation was related to software updates.. so I was wondering if I could get some help on how to get this fixed. Not sure what to do, downgrade to 4.0.3 or how could I get it resolved so appreciate some direction here.
If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X
n1kos said:
If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X
Click to expand...
Click to collapse
It shows up as unknown actually... is this a software related issue then? Im concerned about the other phone going through the same situation... should no updates be installed to it then? That makes it fairly useless and might prefer to send it back and try to get a refund instead.
same problem for me, still wait for fix
poussymonster said:
same problem for me, still wait for fix
Click to expand...
Click to collapse
Can someone tell where is the IMEI physically located on the phone?
marcosballesterosr said:
Can someone tell where is the IMEI physically located on the phone?
Click to expand...
Click to collapse
see in the list of micro sim card

[Q] LG G3 McaFee issues big time

Hi everyone
This is my first post here and a sad one at present.
i restored my G3 back to stock last night and all seemed to go well but now my phone says McaFee mobile security your device is locked and is asking for a pin to unlock it.
i don't have this pin and i don't have a clue how to get it, i purchased the phone as a used mobile and it was all good until i did the root back to stock because lollipop was causing some serious lag issues.
can anyone please help me with a way around this if possible
big thanks in advance
Contact the person who sold you the phone. He entered the PIN. McAfee thinks the phone is stolen now.
You can try flashing stock firmware (kdz) file with CSE flash. It could help
http://forum.xda-developers.com/showthread.php?t=2785089
DelBoy said:
Contact the person who sold you the phone. He entered the PIN. McAfee thinks the phone is stolen now.
You can try flashing stock firmware (kdz) file with CSE flash. It could help
http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
Thanks for the reply
I contacted the seller and it seems the phone is infact 3rd hand if not more and basically he does not have the pin
i did the firmware flash and thats why I'm in the pickle now as the phone knows its been factory reset and MacaFee kicks in for security, the sellers not interested as he sold me the phone working which it was but lollipop was just killing the phone when i updated it and after trying to get back to kitkat I'm in brick land
If anyone else has a suggestion or can help then please do get in touch if possible
Thank you
In fact the previous owner set up an account here: McAffee Mobile Security.
Contact someone there and explain your situation.
I will contact McAfee for sure and see if they can help me but I do believe the answer I will receive will be can't help and I come to this conclusion through general security measure because I'm pretty sure anyone could steel a phone and call them up asking for the unlock code but let's see what they say.
If anyone has had this happen and have found a way around the issue please do send me a private message if you don't wish to publish it as I am stuck big time at present
Cheers
I have just got off the phone with McAfee customer support here in the UK and well to be blunt I'm up that creek without a paddle
Nothing they can do for me because even though the software licence is valid and I have the original owners email address that confirms this because I don't have a prof of purchase for the phone like a receipt or mobile number for the original owner they can not help me I'm anyway
All they said I can do is to keep emailing the owner with this email address and hope for a reply and if I get one enter the pin and it will unlock
So people be very careful if you don't have the pin for your phone as it looks like I have just lost £240 and now have a brick to look at
Again if any of you wonderfully cleaver people know of a fix please do help me out if possible
Thanks
Joe
talk2joe said:
I have just got off the phone with McAfee customer support here in the UK and well to be blunt I'm up that creek without a paddle
Nothing they can do for me because even though the software licence is valid and I have the original owners email address that confirms this because I don't have a prof of purchase for the phone like a receipt or mobile number for the original owner they can not help me I'm anyway
All they said I can do is to keep emailing the owner with this email address and hope for a reply and if I get one enter the pin and it will unlock
So people be very careful if you don't have the pin for your phone as it looks like I have just lost £240 and now have a brick to look at
Again if any of you wonderfully cleaver people know of a fix please do help me out if possible
Thanks
Joe
Click to expand...
Click to collapse
have you tried any diff roms or cyanogen mod? maybe a diff software wont have the mcafee on like cyanogen mod
No I haven't tried to put any other software on because I can no longer access download mode as the McAfee has a kill switch and won't let me do anything from what I can see.
All I can do it switch on my device I can't even get into setting properly because the McAfee block kicks in to quickly and I've tried probably 20 odd times
If anyone can explain a way for me to flash another operating system onto my handset please get in touch as I will try anything rather than have a dead phone and e out of pocket
Cheers
Take it some private repair shop. They will solve your issue.
DelBoy said:
Take it some private repair shop. They will solve your issue.
Click to expand...
Click to collapse
If i can not get around this fix i will defo take it to a shop as you mentioned and try my luck.
but i have some news
i have managed to get into the phone and it allows me to gain access without lock down but no sim installed yet.
i followed the steps from an earlier thread on how to get to buddy lock code and gain access to Macafee software but i do not see or can not figure out how to enter a buddy number as suggested in the last part of the solution
anyone know how to enter a buddy number please
cheers
Bump up just for those who might have missed this thread
Anyone know how I add buddy number please
Cheers
open the apk. on top , on the right there are like three dots. settings, scroll down to find device-buddy list.
under settings you can also see subscription info. there you can find the email of the person who set up the apk.
Well just wanted to say thanks to everyones help who replied or sent me a ptivate message
My phone is back and working well and i now have a new password for mcafee
Took some time and my device went through a few stalls n freezing trips but after being persistant i got around the issues.
Cheers to all
talk2joe said:
Well just wanted to say thanks to everyones help who replied or sent me a ptivate message
My phone is back and working well and i now have a new password for mcafee
Took some time and my device went through a few stalls n freezing trips but after being persistant i got around the issues.
Cheers to all
Click to expand...
Click to collapse
how were you able to enter the buddy code?
i have the same problem..i cant access my lg g3 because of mcafee.. i dont know the pincode.. im the 3rd owner of the phone and i dont know how to contact the first person who bought this.. im begging you guys please help me
cass10 said:
i have the same problem..i cant access my lg g3 because of mcafee.. i dont know the pincode.. im the 3rd owner of the phone and i dont know how to contact the first person who bought this.. im begging you guys please help me
Click to expand...
Click to collapse
Deleted
here is the method :https://forum.xda-developers.com/lg...are-method-t3534946/post70470494#post70470494

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