Please help, I'm stuck. Wife was using her S20 5G simply browsing in Chrome and the phone spontaneously rebooted. It's now stuck in a boot loop and after 3 tries, goes on its own to this recovery screen. If you select "try again" it boot loops again. Repeat until the battery dies. I've managed to get to the full recovery menu to do a cache wipe and it did nothing.
Few questions on "Erase app data" :
1) What exactly does "Erase app data" do?
2) Will her Google accounts set up on the device remain intact and logged in?
3) Will any device settings be erased by doing this?
All of her data is backed up. We just absolutely need to get in to one of her Google accounts as we are having issues with 2FA account recovery.
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everytime i turn on my phone a screen pops up saying "your phone is encrypted"
it asks me for a password (lockscreen password) but i never had a lockscreen password, trying diferent passwords and pressing "decrypt" a screen appears with the following:
"decryption unsuccessful.
The password you entered is correct, but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account."
then there is just a button that says "reset phone" it sends me to this screen regardless of what password i enter. when i press the reset phone botton, it takes me to TWRP recovery to reset my phone, but when i try to wipe any partitions it does nothing. i tried reinstalling the rom and the "phone is encrypted" screen appears again. i tried installing a different rom and same issue. i tried wiping the data partition through adb shell, but nothing. i've tried everything i could find online but the result keeps being the same, it takes forever to boot and then im greeted by the "your phone is encrypted" screen.
anyone knows what i could do?
adorufo said:
everytime i turn on my phone a screen pops up saying "your phone is encrypted"
it asks me for a password (lockscreen password) but i never had a lockscreen password, trying diferent passwords and pressing "decrypt" a screen appears with the following:
"decryption unsuccessful.
The password you entered is correct, but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account."
then there is just a button that says "reset phone" it sends me to this screen regardless of what password i enter. when i press the reset phone botton, it takes me to TWRP recovery to reset my phone, but when i try to wipe any partitions it does nothing. i tried reinstalling the rom and the "phone is encrypted" screen appears again. i tried installing a different rom and same issue. i tried wiping the data partition through adb shell, but nothing. i've tried everything i could find online but the result keeps being the same, it takes forever to boot and then im greeted by the "your phone is encrypted" screen.
anyone knows what i could do?
Click to expand...
Click to collapse
if the bootloader can ubl , next flash twrp and wipe internal storage ,reboot to system will be done, but hboot locked , cannot ubl and s-off , emmc change 1 way
Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
HTCjaystroke said:
Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
Click to expand...
Click to collapse
You can try starting your phone in safe mode by holding the vol down button when the HTC logo shows when you start up. *release power key and start pressing vol down when htc logo shows*
See if you can start properly with Safe Mode and if anything can be updated there. If it doesn't work, just wipe the phone once more using recovery mode and see if it works. If it fails again even after another wipe, you have to install the RUU for your phone again using the SD card method in the Readme thread.
hi,
shut down your phone
boot into bootloader mode - select boot to recovery
"WARNING - ALL DATA WILL BE LOST"
Next select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
Choose "Yes -- delete all user data" to confirm the whole operation.
After that select option "reboot system now".
[HELP] "Android system has sttoped working" loop 2 seconds, unable to use screen.
Hello,
Lg g3 (Telefónica / Movistar branded Spanish carrier)
Bought in Jul 2014.
Weeks having reset problems, one day, on a reset, got the msg "Android system stopped working", close, 2 seconds, again same msg, I can't use ths screen to avoid it, just to close the msg window, neither to browse options in those 2 seconds in each loop. I can only use the turn on/off buton, so, when I reset, same stuff again..
I tried to use Recovery Mode (vol-) and I just get the option to restore and WIPE ALL INFO (even files, pics, etc..)... no more options
Tried Lg Suite + Download mode (I can enter in download mode) but the software don't recognice the device.... using original cable,
I need the stuff inside, don't care about the phone thou, will get a new one, but I really need the info inside (no SD, the info inside the internal storage).
Any help?
If you turn off the device, hold down power and volume down. Release them when the lg logo shows then immediately press them again you should get to a factory reset screen. Try performing a factory reset, this will not wipe your files, just all apps and app data
Hi,
thanks for the answer.
that was my first hint, but, as you can see ( imgur.com/ d31OXJi) that menu option says "Delete all user data (including LG and carrier apps) and reset all settings?"..
I do belive this is warning me about wipe all my data including pics, videos, contacts, etc...
Are you 100% sure that wthis will not wipe the entire information?¿
Thanks...
BUMP!
Can anyone help me or confirm us if I do the vol down restart to factory will wipe my pics away??
Thanks...
Really? Noone ever have restored the phone using this option on a g3 to know if the pics will be deleted or not? amazing...
Hello everyone,
Yesterday, after I tried to charge my LG G4, it stopped booting properly: it seems to boot "normally" under the hood, except that the system UI is not properly loading so instead I get a black screen and a message "Unfortunately system UI stopped working". If I click "ok", it comes back within two seconds (the screen stays black apart from the error message). I cannot do anything, like unlock the phone or access anything on it, despite the fact that I can hear notifications coming in.
Unfortunately phone is not rooted, developper mode isn't enabled, and I don't have a custom recovery. I would do a factory reset if it weren't for my Google Authenticator codes, some of which I haven't properly backed up like an idiot. Thus I was wondering what I could do to back up my phone or solve the issue.
Here is what I've already tried:
Press down VOLUME DOWN + POWER to enter recovery mode, but since I don't have custom recovery this only gives me the option to do a hard factory reset and lose all my data.
Use adb commands to access my phone, but I get "unauthorized device" because I haven't enabled developper tools on the phone.
Use the app "LG Bridge" on my mac, but it also doesn't work for the above reason.
I see three possibilities, but I don't know whether any is genuinely doable:
Solve the issue of the error message, which from what I've read requires me to wipe the cache. But how to do that without custom recovery?
Somehow bypass the UI to unlock the phone and unable developer tools
Manage to backup the phone from my computer while its locked without developper tools enabled.
Note that obviously this is my phone, I know my passwords, I have access to my Google account, etc.
Any help would be greatly appreciated, without my Google Authenticator data I'll be locked out of an important email account.
satiricon22 said:
Hello everyone,
Yesterday, after I tried to charge my LG G4, it stopped booting properly: it seems to boot "normally" under the hood, except that the system UI is not properly loading so instead I get a black screen and a message "Unfortunately system UI stopped working". If I click "ok", it comes back within two seconds (the screen stays black apart from the error message). I cannot do anything, like unlock the phone or access anything on it, despite the fact that I can hear notifications coming in.
Unfortunately phone is not rooted, developper mode isn't enabled, and I don't have a custom recovery. I would do a factory reset if it weren't for my Google Authenticator codes, some of which I haven't properly backed up like an idiot. Thus I was wondering what I could do to back up my phone or solve the issue.
Here is what I've already tried:
Press down VOLUME DOWN + POWER to enter recovery mode, but since I don't have custom recovery this only gives me the option to do a hard factory reset and lose all my data.
Use adb commands to access my phone, but I get "unauthorized device" because I haven't enabled developper tools on the phone.
Use the app "LG Bridge" on my mac, but it also doesn't work for the above reason.
I see three possibilities, but I don't know whether any is genuinely doable:
Solve the issue of the error message, which from what I've read requires me to wipe the cache. But how to do that without custom recovery?
Somehow bypass the UI to unlock the phone and unable developer tools
Manage to backup the phone from my computer while its locked without developper tools enabled.
Note that obviously this is my phone, I know my passwords, I have access to my Google account, etc.
Any help would be greatly appreciated, without my Google Authenticator data I'll be locked out of an important email account.
Click to expand...
Click to collapse
Well at least you can backup your phone in download mode with SALT ( https://bit.do/SALTatXDA ) but restoring is another story.
Sent from my LG-H815 using XDA Labs
Thanks a lot for your reply! I'll try backing up with SALT tonight. There are two things I'm wondering:
How do you think I could extra data from the backup?
Will I be able to wipe the cache or enable usb debugging with SALT? That might solve the issue.
satiricon22 said:
Thanks a lot for your reply! I'll try backing up with SALT tonight. There are two things I'm wondering:
How do you think I could extra data from the backup?
Will I be able to wipe the cache or enable usb debugging with SALT? That might solve the issue.
Click to expand...
Click to collapse
You can mount the userdata partition on Linux (e.g in FWUL) and then browse through it like it's on your phone.
You can wipe the cache paetition in SALT yes. It's in the advanced menu there (erase partitions -> select cache and only that). It will not wipe the dalvik cache though.
I dunno about the USB debugging though. Maybe there is a way but if so you would need a very unrestricted download mode (depends on model and firmware). And the whole process is not easy.
It requires again SALT and there you have in the advanced menu the option to open a shell.
Here you can mount userdata with
mount /data
But it's usually mounted already. Then it's a try and error. You could e. G. try to delete the dalvik cache etc.
Sent from my LG-H815 using XDA Labs
steadfasterX said:
You can mount the userdata partition on Linux (e.g in FWUL) and then browse through it like it's on your phone.
You can wipe the cache paetition in SALT yes. It's in the advanced menu there (erase partitions -> select cache and only that). It will not wipe the dalvik cache though.
I dunno about the USB debugging though. Maybe there is a way but if so you would need a very unrestricted download mode (depends on model and firmware). And the whole process is not easy.
It requires again SALT and there you have in the advanced menu the option to open a shell.
Here you can mount userdata with
mount /data
But it's usually mounted already. Then it's a try and error. You could e. G. try to delete the dalvik cache etc.
Sent from my LG-H815 using XDA Labs
Click to expand...
Click to collapse
Hi!
I've found out that the Google Auth keys are in /data/data/com.google.android.apps.authenticator2/databases/databases. So I need to backup /data/. However, when I show the list of partitions with SALT, I don't see /data/. Is there a way to backup /data/ on my unrooted device?
Secondly, I haven't managed to wipe the dalvik cache with the command shell, would you be able to point me in the right direction?
Thank you so much!
I just rebooted my phone, get the "password required after restart" message, enter my password, and it immediately jumps back to the lockscreen and gives me the same message. If I deliberately enter the wrong password, it gives me a wrong password message, so in the first case it is recognizing my password as correct, just not unlocking.
It seems to be the same problem described here:
https://productforums.google.com/forum/#!topic/nexus/yMUh6a2SVLs;context-place=forum/nexus
I've tried rebooting, tried booting into recovery and wiping cache to no avail, tried booting into safe mode, hoping to avoid having to do a factory reset.
I can still receive phone calls and can activate the camera by swiping, so phone is running fine, just can't get past the lockscreen.
Thoughts?
So if it is not the boot up screen to unlock the encrypted partition but the Android start screen, go into recovery, delete the password db file and you are done
in TWRP, go to Advanced > File Manager and navigate to /data/system.
to me this happened after restoring a twrp backup