Display randomly stopped working and I’m screwed. - Samsung Galaxy M51 Questions & Answers

Hello there fellow M51 users. I’ve been using the M51 ever since it launched. all was good, until last month, the display just stopped working. Took it to Samsung service centre, and they said it was the display. Kinda frustrating how it just stopped working despite having no physical damages. Anyways, I set out to find an aftermarket display as replacement, as the original one from samsung costs wayy more than the phone’s current resale value. After installing the 3rd party display, the phone turned on (in safe mode?) and then turned off a few seconds after I got into the home screen. This kept on happening as i tried restarting. I also noticed the phone get unusually hot. Now a dialogue box saying “Serious software issue detected” pops up while booting with a “Check for updates” prompt. I believe it is updated to the latest version. Is there any way over this? The technician suggests we do a factory reset, but I have 5 years worth of valuable data in there. Can I at least be able to retrieve the data? Should i try using an original display, would that solve this? Technicians locally are unbothered and lazy to help, so I hope someone can help me from here. Thanks a lot in advance.

Welcome to XDA.
If it will boot into safe mode you can get the data.
If you get into safe mode don't power it down, grab the data. Go into safe mode, if it crashes in safe mode you got big problems...
In the future redundantly backup all critical data otherwise sooner or latter you will likely lose it.
If you have expandable storage always use it as a data drive; all critical goes here, don't encrypt it, and then backup the SD card data on a regular basis. Many time if the OS or phone crashes/burns the SD card and its data are still intact.

kn8_ said:
Hello there fellow M51 users. I’ve been using the M51 ever since it launched. all was good, until last month, the display just stopped working. Took it to Samsung service centre, and they said it was the display. Kinda frustrating how it just stopped working despite having no physical damages. Anyways, I set out to find an aftermarket display as replacement, as the original one from samsung costs wayy more than the phone’s current resale value. After installing the 3rd party display, the phone turned on (in safe mode?) and then turned off a few seconds after I got into the home screen. This kept on happening as i tried restarting. I also noticed the phone get unusually hot. Now a dialogue box saying “Serious software issue detected” pops up while booting with a “Check for updates” prompt. I believe it is updated to the latest version. Is there any way over this? The technician suggests we do a factory reset, but I have 5 years worth of valuable data in there. Can I at least be able to retrieve the data? Should i try using an original display, would that solve this? Technicians locally are unbothered and lazy to help, so I hope someone can help me from here. Thanks a lot in advance.
Click to expand...
Click to collapse
I have a 3rd party display in my M51, it is LCD, you can take it the guy who fixed it and he'll have a solution. My phone works fine except sometime when i use a "amoled specific feature" the display goes blank and i need to hard reboot.

Related

Galaxy Nexus - Reboots when trying to move through screens quickly.

I had a bone stock Verizon Samsung Galaxy Nexus which suddenly began to boot loop last week after receiving a text message.
(1 year warranty is 1 month past)
Upon attempting to do do a factory reset via fastboot - clear everything. start from scratch. I am presented with what seems to be a working phone however if you move through the screens too quickly the phone will reboot.
I have since tried putting several different roms on the phone including flashing back to the stock original all present the same results.
When the phone finally comes up. I wait approximately 10 seconds in between each screen tap otherwise the phone will restart.
does anyone have any insight on this. I have been searching since Saturday night for similar issues/fixes but nobody seems to have mentioned this.
Is there a way to do a hardware test on the phone to see if it is in fact hardware related vs software related?
Thanks in advance for your time and help.
-Nick
focusedonsound said:
I had a bone stock Verizon Samsung Galaxy Nexus which suddenly began to boot loop last week after receiving a text message.
(1 year warranty is 1 month past)
Upon attempting to do do a factory reset via fastboot - clear everything. start from scratch. I am presented with what seems to be a working phone however if you move through the screens too quickly the phone will reboot.
I have since tried putting several different roms on the phone including flashing back to the stock original all present the same results.
When the phone finally comes up. I wait approximately 10 seconds in between each screen tap otherwise the phone will restart.
does anyone have any insight on this. I have been searching since Saturday night for similar issues/fixes but nobody seems to have mentioned this.
Is there a way to do a hardware test on the phone to see if it is in fact hardware related vs software related?
Thanks in advance for your time and help.
-Nick
Click to expand...
Click to collapse
Anyone have any ideas.
focusedonsound said:
Anyone have any ideas.
Click to expand...
Click to collapse
I think it's just an hardware problem.
Something happens when a part of code is executed and the hardware does not respond correctly.
Similar problems happen with desktop computers, a faulty memory module, for example may create a reboot due to the error, or making a driver to crash. These smartphones are little computers...
This is what i think IMHO. I'm a computer technician.
PS. Maybe when you scroll faster the cpu goes at an higher frequency an becomes instable, did you overclocked it in the past? Try to lock the frequency as lower as possible with a custom kernel and verify if the issue appears anyway.
Anyway I'll pay a lot of attention flashing a new kernel or recovery on an instable phone, if it reboots during flash you may brick your device!
I hope this helps.
Thanks for the reply,
This is kind of the theory that I had but I didn't want to make any assumptions. With my computer background I am very familiar and understand how to trouble shoot problems with a computer. However phones area whole new cup of tea.
The phone resided in an otterbox which could have led to overheating and ultimately the processor going bad. I am no so quick to flash a new kernal etc to restrict the frequency.
The thing that I find most odd though is that there have been no similar functionality reports.
-Nick

[Q] Mainboard replaced - keeps forgetting settings

My Xperia S has been extra slow and buggy for a month now. It would get very warm, CPU above 50% for half an hour without the phone being used, shutting down apps I was using, camera would only take one photo before error reports forgetting settings on restart, etc. Personally, I suspected problems with the internal storage. Factory resets don't help.
The repair store recently replaced the mainboard. However, the phone keeps forgetting settings every time I restart: Widgets disappear, some icons disappear, keyboard is reset to default. This applies to exactly the same widgets/icons as before the mainboard supposedly was replaced. I haven't tested it long enough to know if the other issues are still present.
Why does the phone keep forgetting my settings? Are those details related to another part of the device, not the motherboard? I.e. is the internal storage integrated in the motherboard? Any suggestions?
murmeljenta said:
My Xperia S has been extra slow and buggy for a month now. It would get very warm, CPU above 50% for half an hour without the phone being used, shutting down apps I was using, camera would only take one photo before error reports forgetting settings on restart, etc. Personally, I suspected problems with the internal storage. Factory resets don't help.
The repair store recently replaced the mainboard. However, the phone keeps forgetting settings every time I restart: Widgets disappear, some icons disappear, keyboard is reset to default. This applies to exactly the same widgets/icons as before the mainboard supposedly was replaced. I haven't tested it long enough to know if the other issues are still present.
Why does the phone keep forgetting my settings? Are those details related to another part of the device, not the motherboard? I.e. is the internal storage integrated in the motherboard? Any suggestions?
Click to expand...
Click to collapse
Hi,
Please use Sony Update Service/PC Companion and do a software re-install. If your bootloader is unlocked (you will get a message that " Software has been modified" when you try to use SUS/Companion) then use Flashtool by Androxyde and flash the latest JB's FTF file. You can find the ftf file over here - http://forum.xda-developers.com/showthread.php?t=2342864
This should take care of all software issues.
Good luck
abcdjdj
I have not flashed or rooted my phone in any way. I have done factory reset/software reinstall 5 times over the last month. Is it necessary to flash the phone to solve this issue?
murmeljenta said:
I have not flashed or rooted my phone in any way. I have done factory reset/software reinstall 5 times over the last month. Is it necessary to flash the phone to solve this issue?
Click to expand...
Click to collapse
If you have already tried doing a software repair, then I guess that the only option left would be to take it to Sony.

[Q] Random Reboots (SM-P605) Suspect Google Play

My tablet recently began entering a locked blue screen state devoid of text or icon. It holds there for one to three seconds and then reboots.
Prior to the start of this rebooting sequence trend I downloaded and installed the stock ROM listed on my signature, hoping that it would alleviate some issues with delay in screen tap response, some occasional heating during gaming along with what I perceived to be a little bit of driver related lag.
I haven't figured out when, why, or how it decides to reboot. But as far as I can tell it seems to be related to [behind the scenes machinery of] Google Play (GP). I suspect this because it has happened when I've launched GP or GP tried to do some updates or software installation.
Incidentally, though possibly unrelated, when I try to add an account via settings, at the sign in page, the device returns unable to sign-in message citing connectivity issues. I am in China, so I suspect this could all be related. To get around this issue, I log into a VPN service. This allows me to sign in and add the account to the device. However, in order to play any games, I must log off the VPN. But once the account has been added to the device, it more-or-less is able to access some of the Google services (at least the ones not outright blocked -such as drive and YouTube).
In my troubleshooting attempts, I have thus far done a cache wipe and factory reset from the boot menu. All to no avail.
At this point I need to live in constant fear of a sudden reboot, for I know not when it will strike next.
I would appreciate some suggestions on either what the issue might be, how to determine the cause, or how to solve it.
Thanks
Funny story...
So Kitkat has been released, for the TGY country code.. Yay!
P605ZSUCNE3_P605OZSCNE3_P605ZSUCNE1_HOME.tar
Is the md5 file to be put into the AP slot of Odin 3.09, for my tablet.
I was excited thinking this would address the issue.
Prior to flashing the ROM I factory reset from within the settings, then I went into the recovery boot menu and there I wiped the cache and did a factory reset once more.
Then I proceeded to setup and sign into my Google account, after flashing the ROM.
Naturally the tablet went ahead and started downloading and installing apps and updates from Google Play.
I was happy to see that it was progressing along swimmingly.
The screen dimmed down and then shutdown after period of inactivity (while downloading and installing apps in the background).
Occasionally, I'd click the home button to see tat everything was going as it ought.
I then noticed the screen turned black somewhat suddenly, without dimming first.
I thought little of it.But I went to check by pressing the home button... I figured maybe there's a little lag or the tablet is too busy installing, so I clicked the power button. Nothing; no response.
The tablet is deader than dead.
Now I don't know what to do.
After waiting a while, under the advisement of another user who apparently has also been having issues with his note 10.1 2014, I decided to try to long press the power button. The tablet came back on, and resumed downloading and updating from Google.
But now the tablet is going into this sudden blank blue screen and most of the time rebooting on its own (occasionally it needs a little help, by the pressing and holding of the power button to induce the reboot) ever so randomly. I have found absolutely nor rhyme nor reason for when or how it decides it's going to reboot itself. It tends to happen often if/when I launch some apps that require logging into Google services; but at times it happens without provocation -at all.
Recently it's been boot-looping -without the launching of any app... just from turning on, sitting idle, and then rebooting. But I'm no closer to figuring out how to consistently induce the reboot, either.
My tablet has never been rooted (and for obvious reasons, never will be), no custom ROM, no ROM from another region. Nothing that would give Samsung the excuse to void my warranty (not that it's worth much, here in China).
And yet, it still reboots at random intervals for no immediately apparent reason.
In any event, if anyone has any ideas on how to proceed, any suggestions on what to do with this POS, I'm open to suggestions.
I'm interested in general ideas such as take it to the Samsung shop (something I'm loathe to do because Samsung has terrible service -especially in China- and at best I'm looking at a month or something like that before I get it back), so some ideas on how to discover when/why/how this rebooting sequence is being triggered -and maybe troubleshoot it is slightly preferable.

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc

Corrupted hard drive= dead Pixel C

Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this
yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.
xm0is3sx said:
Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this
Click to expand...
Click to collapse
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
Tell us please, how the replacement device. Because I am from Russia and I detail it is important to find out how things are going.
dkryder said:
yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.
Click to expand...
Click to collapse
im guessing the battery was around 80% when it decided to mess up so i think it got stuck formatting the hard drive and just died from there
damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
any guess why this happened to yours? im thinking it might have to do with the magnets inside the pixel C i did stick it on the fridge to see if it was pretty strong (dumb yeah i know) lol it did work fine while stuck to fridge but messed up a few hours after that
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
thats the same message i got also after turning on the display I also have a keyboard and took it off to put the tablet on the fridge and put it back on the keyboard afterwards and it still worked fine until i turned the screen off and tried to turn it on later
jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
yup, this has happened to mine several times but except for one time, i just pressed vol dn & power to get to the options screen and rebooted. so i did not have to reset but one time. but mine has not died yet. i also think the magnets might be causing this and some other issues
I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?
You guys could always try to unlock your bootloader from fastboot and reflash the stock images.
PriyanPhoenix said:
I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?
Click to expand...
Click to collapse
God I hate dealing with non-technical customer service reps, the devs from Dolphin Browser didn't understand portrait vs landscape, I ended up stopping the conversation because I'd rather beat my head against the wall. Same thing goes for Wizards of the Coast and Magic 2015, I asked then why all my data on my tablet didn't sync to the cloud since it was using Google Play games so I could continue the game on my phone and they just kept on saying "It's not meant for phones so that's why it doesn't work" even though it actually worked perfectly on my phone, they also kept calling me by the wrong name, even after multiple corrections.
Sent from my Pixel C using Tapatalk
I have the EXACT same problem on my 32GB píxel c, i am returning it.
Enviado desde mi XT1039 mediante Tapatalk
Same here
Okay, same boat here. Just received my Pixel C two days ago. Pretty neat to use, put always fully charged. Several unresponsive(freeze) occurs to me, especially when I tried Lens Blur feature in Google Camera. But overall I'm pretty satisifed with the experience and design.
Today I got onboard of a airplane. I guess it's after X ray security check machine... then I opened the tablet it prompted me with password. And the following with sort of "your drive is corrupt but we can restore it from Google backup" things. I clicked next (it's fully charged by now) and the looping restart begins. I can't even turn it off until I find the vol down + power trick to enter the recovery menu. But right now it's completely unusable. I think I'll request a order returning when I'm back...
I've just had the same experience on a third Pixel C, this time after about a week. I think this time I'm just going to demand a refund. They've failed to send me a single working device and don't seem to have any fix for this. I can't go through a continual process of RMA-ing and losing any data not yet backed up indefinitely.
What country are you guys from for those of you having issues? I'm in the USA and bought mine as soon as it launched and haven't had a single issue with it, meanwhile I see a bunch of people are having random QA issues which seems to be pretty odd.
Sent from my Nexus 6 using Tapatalk
I'm in the UK. I bought at launch so I'm well outside the 30-day window, but I've gone through three different units. On the plus side, they agreed to a refund with no hassle at all so I assume this isn't an isolated issue. Thanks to Amazon Prime I'm already setting up a Sony Xperia Z4 and, whilst I'd still prefer stock Android and the Pixel C 's aspect ratio, I'm actually pretty impressed with it so far...
Same thing here.
Did your replacement function?
Some premium tablet
Screw Google for not sending a USB C to USB A 3.0 cable so I could at least attempt a ADB factory flash.
God I hate dealing with non-technical customer service reps,
Click to expand...
Click to collapse
You know "boot loop" isn't a technical term right??

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