Develop Bugs

[PETITION] Make unlocking cell phones LEGAL.

The Librarian of Congress decided in October 2012 that unlocking of cell phones would be removed from the exceptions to the DMCA.
As of January 26, consumers will no longer be able unlock their phones for use on a different network without carrier permission, even after their contract has expired.
Consumers will be forced to pay exorbitant roaming fees to make calls while traveling abroad. It reduces consumer choice, and decreases the resale value of devices that consumers have paid for in full.
The Librarian noted that carriers are offering more unlocked phones at present, but the great majority of phones sold are still locked.
We ask that the White House ask the Librarian of Congress to rescind this decision, and failing that, champion a bill that makes unlocking permanently legal.
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7

I believe this only applies to new phones.. and you have 90 days from the date of the law to unlock your phone without any penalties.
page 16 of the docket: https://s3.amazonaws.com/public-inspection.federalregister.gov/2012-26308.pdf
so most of us are okay. but it sucks for people buying new phones. Might be okay on used phones, but I haven't gotten to that part yet.
chances are they'll revise the law in 2 years.

Seeing as T-Mobile is doing away with subsidized phones and the other carriers will probably follow suit much the same as international markets then one would no longer have a need to lock into a2 year contract unless of course there are to be plan discounts. That said there should be no reason for a carrier to refuse to unlock a phone that a consumer is now paying full price for, which is pushing $600 to $700 for the newest high end models.
I certainly don't agree that we should be paying upwards of $700 for something that has a realistic life span of 2 years, i would expect a laptop of the same price to last 5+. However i do agree that if you purchased a phone at a lower subsidized price and signed a two year contract then no you should not be able to Sim unlock it. Now if you pay your early term fees and are clear of your contact them there should be no reason for a carrier to deny unlocking said device.
If you are a person that travels abroad and need an unlocked phone them you should take that into consideration at time of purchase or contact the carrier to deal with it then.
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I'm not sure but can this be posted in other threads without getting in trouble so we can make everyone know about this situation?
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blakdrew said:
I'm not sure but can this be posted in other threads without getting in trouble so we can make everyone know about this situation?
Sent from my SAMSUNG-SGH-T989 using xda premium
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I don't see why not...but whats the point? Everyone should know about this by now, its been mentioned on various websites all over the internet.
Also, no offense to the OP but this petition is pretty useless, I mean, we all know how good petitions (ones pertaining to mobile phones) have worked before. Companies don't pay attention to it, so I doubt Congress will. The whole issue is redundant seeing as whoever wants to unlock their phone, will end up unlocking it, whatever the law may be. Its not like the government will set up random checkpoints to take your phone and make sure its not unlocked. People are just over reacting like they usually do. Its been illegal to download music and movies for a few years now and that doesn't seem to stop the people doing it. The only thing I see the this law harming are the various websites and ebay auctions that make money from unlocking phones. The truth is compared to the old Nokia days, smart phones(some, not all) are pretty easy to unlock.

One of the provisions is if you buy a phone from a 3rd party youre exempt.
My opinion? Its a sad day in this country when you dont have complete ownership of some you purchase.
Today its phones, tomorrow its......?

blackangst said:
My opinion? Its a sad day in this country when you dont have complete ownership of some you purchase.
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I know. Even the cell phone industry (CTIA) basically admitted in its arguments to the Library of Congress that the reason they want this is purely in order to protect their business model (based on subsidies) and has nothing to do with copyright. It's bizarre to claim that it can possibly be a violation of copyright to use a physical device that you fully own the way you want. And it's pathetic that the U.S. is so far behind the rest of the world in terms of having a rational competitive wireless market.

Again the last two posts even though they stated the point they missed it. The carriers offer phones at a subsidised price to get subscribers to sign two year contracts not because they want to give you a good deal but because they want you to use and pay for their services fort that time. Prior to this law anyone could go and purchase a phone at a lower price and a month later decide to jump ship, sim unlock their phone and go to another carrier or worse stay with said carrier and sell the new phone for a profit. I could feasibly add a line to my account for an extra $5 a month which comes to $120 over two years, get a $600 phone for around $200 sim unlock it and sell it on eBay at the $600 price. That's a $280 profit in my pocket.
So the carriers shouldn't protect themselves from this type of activity.
Don't get me wrong i think all the carriers rape their customers every chance they get and i don't agree with 95% percent of what they do but trying to petition Congress over this is totally dumb. Maybe petition Congress to get reasonable cell phone pricing. Or how about the fact that i pay the same rate in an area with sketchy service as a person that live in Seattle and had great service.
Sent from my SGH-T989 using xda premium

yeah, but all carriers have ETF's (Early Termination Fees) that you have to pay if you jump ship before fulfilling your contract. That should take care of the subsidized cost of the phone.

mike-y said:
yeah, but all carriers have ETF's (Early Termination Fees) that you have to pay if you jump ship before fulfilling your contract. That should take care of the subsidized cost of the phone.
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Yes if those fees actually get paid. Or most likely someone who is being shady in the first place will just let those fees go to collection and later written off in bankruptcy or simply forgotten about for years and years.
Take me for example, i got my phone for $99 (2 of them actually) and i am very unhappy with T-Mobile but still have 18 months on my contract well my thought is to unlock the phone, jump ship, and worry about the early term fees at a later date which by the way wouldn't be in my name anyway. So really if i break up with my girlfriend then I'm not responsible and i just made a $400 profit. Now i have two reasons not to do all that 1I'm not a shady person and 2 its now illegal.
My point is that all one needs to do is ask the carrier to unlock the phone and if there are no contact obligations then the carrier has no reason not to. The only ones that should have issue are those trying to be shady.
Sent from my SGH-T989 using xda premium

explodingboy70 said:
Again the last two posts even though they stated the point they missed it. The carriers offer phones at a subsidised price to get subscribers to sign two year contracts not because they want to give you a good deal but because they want you to use and pay for their services fort that time. Prior to this law anyone could go and purchase a phone at a lower price and a month later decide to jump ship, sim unlock their phone and go to another carrier or worse stay with said carrier and sell the new phone for a profit. I could feasibly add a line to my account for an extra $5 a month which comes to $120 over two years, get a $600 phone for around $200 sim unlock it and sell it on eBay at the $600 price. That's a $280 profit in my pocket.
So the carriers shouldn't protect themselves from this type of activity.
Don't get me wrong i think all the carriers rape their customers every chance they get and i don't agree with 95% percent of what they do but trying to petition Congress over this is totally dumb. Maybe petition Congress to get reasonable cell phone pricing. Or how about the fact that i pay the same rate in an area with sketchy service as a person that live in Seattle and had great service.
Sent from my SGH-T989 using xda premium
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explodingboy70 said:
Yes if those fees actually get paid. Or most likely someone who is being shady in the first place will just let those fees go to collection and later written off in bankruptcy or simply forgotten about for years and years.
Take me for example, i got my phone for $99 (2 of them actually) and i am very unhappy with T-Mobile but still have 18 months on my contract well my thought is to unlock the phone, jump ship, and worry about the early term fees at a later date which by the way wouldn't be in my name anyway. So really if i break up with my girlfriend then I'm not responsible and i just made a $400 profit. Now i have two reasons not to do all that 1I'm not a shady person and 2 its now illegal.
My point is that all one needs to do is ask the carrier to unlock the phone and if there are no contact obligations then the carrier has no reason not to. The only ones that should have issue are those trying to be shady.
Sent from my SGH-T989 using xda premium
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No, sir, I believe YOU are missing the point if you honestly believe this is about carriers trying to recoup their $$$ from subsidized phones. Seriously? NOTHING in the bill states carriers can unlock phones after a contract is fulfilled, or that they have to. Therefore, after said contract is fulfilled, you STILL own a device you dont have control over.
Do you own a house? Do you have a mortgage? If so, you know that just by paying off the mortgage it doesnt give you any more property ownership rights that you didnt have when you signed the mortgage. Once you've signed it, you legally own it, even though you still owe money on it. Until this overreaching law took effect, it was that way for phones (for the most part).

explodingboy70 said:
Again the last two posts even though they stated the point they missed it. The carriers offer phones at a subsidised price to get subscribers to sign two year contracts not because they want to give you a good deal but because they want you to use and pay for their services fort that time. Prior to this law anyone could go and purchase a phone at a lower price and a month later decide to jump ship, sim unlock their phone and go to another carrier or worse stay with said carrier and sell the new phone for a profit. I could feasibly add a line to my account for an extra $5 a month which comes to $120 over two years, get a $600 phone for around $200 sim unlock it and sell it on eBay at the $600 price. That's a $280 profit in my pocket.
So the carriers shouldn't protect themselves from this type of activity.
Don't get me wrong i think all the carriers rape their customers every chance they get and i don't agree with 95% percent of what they do but trying to petition Congress over this is totally dumb. Maybe petition Congress to get reasonable cell phone pricing. Or how about the fact that i pay the same rate in an area with sketchy service as a person that live in Seattle and had great service.
Sent from my SGH-T989 using xda premium
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You forgot an important point in your comment. YOU HAVE TO PAY 20-30USD PER MONTH FOR DATA! Therefore, your cost of adding a line is 120$+20x12=360$. So the profit is not as great as you mentioned.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app

What's next? Putting restrictions on oxygen?
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Signed and reposted on Hackforums.
http://www.hackforums.net/showthread.php?tid=3226550
Hope you don't mind.
I linked this thread, and quoted the contents of the OP.
Figure it'd be good to get it out to a broader audience.

45,000 more signatures needed.

Go ahead and put my name on it. I'm too lazy to register, and I don't want a bunch of new e-mails trying to get me sign a bunch of other petitions.
And to the debate: Use an Obama phone, Save your money, and BUY a phone outright. The faster they see that this hurts the big TWO (AT&T, Verizon), it will change.
If you're impatient and want a phone NOW, understand the consequences. You are licensing that phone, and may never own it. And you'll also be advertising for whatever company you go with.
Yes, I know I'm advertising for T-Mobile in my signature. That's because I think they are honest, and very beneficial to the XDA community.

explodingboy70 said:
Again the last two posts even though they stated the point they missed it. The carriers offer phones at a subsidized price to get subscribers to sign two year contracts not because they want to give you a good deal but because they want you to use and pay for their services fort that time. Prior to this law anyone could go and purchase a phone at a lower price and a month later decide to jump ship, sim unlock their phone and go to another carrier or worse stay with said carrier and sell the new phone for a profit. I could feasibly add a line to my account for an extra $5 a month which comes to $120 over two years, get a $600 phone for around $200 sim unlock it and sell it on eBay at the $600 price. That's a $280 profit in my pocket.
So the carriers shouldn't protect themselves from this type of activity.
Don't get me wrong i think all the carriers rape their customers every chance they get and i don't agree with 95% percent of what they do but trying to petition Congress over this is totally dumb. Maybe petition Congress to get reasonable cell phone pricing. Or how about the fact that i pay the same rate in an area with sketchy service as a person that live in Seattle and had great service.
Sent from my SGH-T989 using xda premium
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WELL SAID! BRAVO! This I would support as well as many others!
I have been on this side of things for a long time! I used to live in Seattle, had Sprint and Verizon because ATT and T-Mobile are both very sketchy up there, Verizon is top dawg and since Sprint uses Verizon's towers and is cheaper than anyone else, you get the best phones (imo) and best value, not to mention unlimited data.
That being said, I recently moved to Dallas, and Sprint/Verizon down here are really terrible! I mean Seattle, West Seattle I was pulling upwards of 70mb down and 50-60's up, ridiculous speeds, but made it a lot better when you paid your bill because you felt like you were getting something! Down in Dallas I never saw it go past 10-15mb. Not to mention my signal bars never reached full unless I was under a tower.
Tmobile, my current provider (only for another week or so) is just terrible everywhere. Best I have seen them anywhere is 6-10mb, and I'm sorry but they claim to have better call quality than ATT now, which is horse$hit! Dropped calls, taking over a minute just to start dialing, and when you do talk, lets just say its not good.
I just think that payment plans should be based on where you are at in their coverage area. (If you leave state/town for a trip that's on you). That's like car companies making you pay retail price for a used car same as a new one! Would you do it?

I hope you guys know they unlocking your device is legal. What's illegal is buying an unlock code from online sources. You can no longer just go online and pay a small fee (like $10) for the unlock code. You can call your service provider (T-Mobile as an example) and ask them for the code. (They shouldn't have a problem giving it to you.) Another way of legally unlocking your device is by doing a method like the one in this thread:
http://forum.xda-developers.com/showthread.php?t=2024514
Or you could have someone that knows coding and have then do it for you. (As long as it is not through an online coding site you are good.)
Source: T-Mobile employee and target mobile employee.
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Spoiler
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-roller coaster tycoon style game
-many more!
Just message me which idea you want info on and I'll tell you!
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Well said Ariana....

Service provider must ... unlock the device at any time and at no charge.
At least that's what the Canadian Radio-television and Telecommunications Commission (CRTC) is recommending.
It's warm day in February when I have something good to say about the CRTC but they do finally appear to cracking down on service provider fees, lengthy contracts, and cell phone locking.
I mention this because the title of this thread sounds like the opposite of ongoing discussions in Canada about how North American consumers are paying more than cell phone customers the world over.
More information by search for "Buyer's remorse" and CBC or go to the Canadian governments CRTC website to download a full pdf of current proposal.
(I'd give you the links, but I'm newly registered here

Losing my current mobile sales job, interviewing with (ugh) Sprint

I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?

My input for what it's worth (never had any experience of sprint).......
If you like the products and you know you'll have a good rapport with your customers, I'd say go for it.....
But I've been here on XDA for long enough to know that sprint isn't exactly overflowing with happy customers....Lol
Having been in a similar situation (where neither I nor the customers were happy with the product or service) I speak from experience when I say that job satisfaction (for me) was scarce.....in the end, I started hating the company I was working for.....hating the fact that I had to get up every morning to go to that 'hell hole'.........
That is a situation that I'd NOT wish on anyone......if your gut instinct is telling you NO, it'd be best to listen......
Back to 10.1 for now.....

toastedjelly said:
I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?
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Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.

Xiutehcuhtli said:
Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.
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Thanks guys. While I do not currently have a family to support, I am engaged and that was the next inevitable step we have been leaning towards. I have a few weeks of wiggle room here as my last day at the current position isn't until Sept. 22nd. That being said I have no intention (if at all possible) of going on unemployment. So if Sprint is the only call back I get, I suppose I can't pass it up.
Until now, I hadn't realized the benefit of selling 3 of the 4 carriers at once. If someone came in griping about 1 I could easily sell them on another.
I'll post up where I end up eventually.
[side note] I actually took away more information regarding Staples mobile business moves frmo a Geek.com article published yesterday just prior to getting called into my bosses office. Oh the internet. What can't you do....

I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.

RG3 said:
I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.
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Consider yourself lucky. Central NJ I get a low end 3G. (600 Kbs right now) During off-peak hours I pull down 1.4 mbs if I am lucky.

The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?

Congrats!
Sent from my LG-LS970 using xda app-developers app

toastedjelly said:
The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?
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Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.

Xiutehcuhtli said:
Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.
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Thanks guys. I briefly considered the Moto X, but the G2 looks too sweet. I still have roughly a year left on my Sprint contract though so at that point I would have both the LG OG and LG G2. I feel like even if not on purpose, that would be a little of a douche move. "excuse me, can you hold my original Optimus G, I to have to answer my Optimus G2."

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk

I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Click to expand...
Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk

Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app

That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Click to expand...
Click to collapse
Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.

Low sales of HTC 10

Was the selling price set too high?
Sent from my HTC6545LVW using Tapatalk

What is your documented source that Htc 10 sales are low ? And low compared to what ? And you get what you pay for, compared to an S7 the prices are more than fair when you figure you get an unlocked bootloader and you get one year of free UH OH protection ask samsung if they will give you a warranty like that and they will just laugh so yes you get what you pay for.

M9guy said:
What is your documented source that Htc 10 sales are low ? And low compared to what ? And you get what you pay for, compared to an S7 the prices are more than fair when you figure you get an unlocked bootloader and you get one year of free UH OH protection ask samsung if they will give you a warranty like that and they will just laugh so yes you get what you pay for.
Click to expand...
Click to collapse
I assume this would be related to T-Mobile apparently dropping the HTC 10 from their stores.

No big tech advantage to its competitors, insufficient marketing budget, heavily relies on outsourcing components (higher cost). Now even their software is fading its charm.

I paid $840 AUD a month or so ago.

fabricated paradox said:
I assume this would be related to T-Mobile apparently dropping the HTC 10 from their stores.
Click to expand...
Click to collapse
There are people saying they bought theirs at tmobile stores so where is your documentation that tmobile stores stopped carrying it ? If you have no proof then its a rumor.
---------- Post added at 02:45 AM ---------- Previous post was at 02:32 AM ----------
TeroZ said:
No big tech advantage to its competitors, insufficient marketing budget, heavily relies on outsourcing components (higher cost). Now even their software is fading its charm.
Click to expand...
Click to collapse
Most run the same 820 processor so they all pretty much have no tech advantage over any other competitor. Yes some have a lot bigger marketing budget and yes too many people fall for advertising gimmicks and blindly purchase without making an informed decision on which item is a better purchase meaning faster and if your on xda that pretty much means a better phone for you would be one comes unlocked and has a good dev following. They all outsource components yes one makes processors and their own screens probably because they make tv's, but they also used the 820 processor also the same exact one as the Htc 10 in their flagship phone here in the USA. On the software part Google has fine tuned so many things that the stock google apps work fine and it makes no sense ie yes sense lol to put double the apps lol. And people prefer a cleaner Google experience such as Motorola has and now Htc has skimmed back too, most people like that the Htc sense is cleaner and more lean now over the past versions. I have had a new model of Htc phone every year ever since the Evo 4g came out and I think as many do that their software is just as smooth as butter.

M9guy said:
There are people saying they bought theirs at tmobile stores so where is your documentation that tmobile stores stopped carrying it ? If you have no proof then its a rumor.
Click to expand...
Click to collapse
Here:
http://androidcommunity.com/t-mobile-drops-htc-10-like-a-hot-potato-after-only-2-months-20160812/
and here:
http://phandroid.com/2016/08/11/tmobile-no-longer-selling-htc-10/
and here:
http://bgr.com/2016/08/12/htc-10-t-mobile-bye-bye/
and here:
https://9to5google.com/2016/08/11/t...ing-the-htc-10-just-two-months-after-release/
Proof enough?

Especially since people have posted about this on another xda forum on the 5th
http://forum.xda-developers.com/htc-10/help/tmobile-longer-carries-htc-10-t3433653
which was 6 days before these reports even came out, so those were rumors.
I could expect such poor business decisions from a company like tmobile. They are no better than sprint both lie about coverage they do not even have, even sprint has better coverage than tmobile here in Ohio. I have to go 20 miles to get any signal from tmobile and I"am on an Ohio state route highway. Tmobile had the cheap thing to steal customers which they are no longer the cheapest since prepaid verizon mvno's have stepped up like Total wireless which uses verizon towers and offers Unl talk & text with 5 gigs of verizon Lte data for $35 a month with extra data able to be purchased, or Straight talk get Unl talk & text with 10 gigs of verizon Lte data for $55 a month and these are all verizon towers not tmobiles go 20 miles to get signal.
This is just sad because Htc makes good phones and too many people are blind sheep drinking the Koolaid fed to them by samsung and apple. Maybe we will get lucky and Google will buy Htc. I think selling off Motorola was a mistake so maybe they can save Htc.

DUTCH Van Atlanta said:
Here:
http://androidcommunity.com/t-mobile-drops-htc-10-like-a-hot-potato-after-only-2-months-20160812/
and here:
http://phandroid.com/2016/08/11/tmobile-no-longer-selling-htc-10/
and here:
http://bgr.com/2016/08/12/htc-10-t-mobile-bye-bye/
and here:
https://9to5google.com/2016/08/11/t...ing-the-htc-10-just-two-months-after-release/
Proof enough?
Click to expand...
Click to collapse
They either had no source or they even used reddit (LOL). To be honest, those sites have a bunch of so-called "journalists" or "editor" that just copy and paste anything that they read from another site to make some sort of publicity.
Sent from my HTC6545LVW using Tapatalk

richii0207 said:
They either had no source or they even used reddit (LOL). To be honest, those sites have a bunch of so-called "journalists" that just copy and paste anything that they read from another site just to make some sort of publicity.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
That was my thinking also I just didnt say anything. I would not call then reputable sources. The stupid part of it is that tmobile took them off their web site a while back and said they were just out of stock. So who knows, maybe someone that talk to tmobile customer service directly and asked can chime in, apparently tmobile going by what happened before has no clue what they are doing.

richii0207 said:
They either had no source or they even used reddit (LOL). To be honest, those sites have a bunch of so-called "journalists" or "editor" that just copy and paste anything that they read from another site to make some sort of publicity.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
M9guy said:
That was my thinking also I just didnt say anything. I would not call then reputable sources. The stupid part of it is that tmobile took them off their web site a while back and said they were just out of stock. So who knows, maybe someone that talk to tmobile customer service directly and asked can chime in, apparently tmobile going by what happened before has no clue what they are doing.
Click to expand...
Click to collapse
http://www.androidauthority.com/t-mobile-drops-htc-10-709473/

Fell in love when I first saw the HTC 10. It's a piece of fine jewelry and is a pleasure to use. Bought it from Verizon when it was first offered. Paid US $545 ($645 retail price less $100 special promo). At that time HTC web site was offering the 10 for $699. Yes, price does make a difference.
Sent from my HTC6545LVW using Tapatalk

sacguam said:
Fell in love when I first saw the HTC 10. It's a piece of fine jewelry and is a pleasure to use. Bought it from Verizon when it was first offered. Paid US $545 ($645 retail price less $100 special promo). At that time HTC web site was offering the 10 for $699. Yes, price does make a difference.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Yep. In Canada, only one carrier has it (not mine), so I bought the unlocked version. $999 CAD +tax and $10 delivery = $1130.08 CAD
I would say that would put people off from buying it in Canada, unless you happen to be on the Bell network, and can get it subsidized on a new plan.

xunholyx said:
http://www.androidauthority.com/t-mobile-drops-htc-10-709473/
Click to expand...
Click to collapse
That's a much better source. Looks like they don't have the inventory to meet online demands. Odd for the editor to put a misleading title and have contradictory information in their article as it says they still are selling them in their stores. -_-
Sent from my HTC6545LVW using Tapatalk

Rumor has it that HTC will be manufacturing the upcoming Google Nexus phones code named Sailfish and Marlin. This will probably uncut what remaining demand that exists for the 10.
Sent from my HTC6545LVW using Tapatalk

richii0207 said:
That's a much better source. Looks like they don't have the inventory to meet online demands. Odd for the editor to put a misleading title and have contradictory information in their article as it says they still are selling them in their stores. -_-
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Of course they are still selling it in stores.........................................................................until they run out of stock.
LOL
Should they just throw the unsold phones into the trash?
EDIT: quoted from that article
"The HTC 10 has been pulled from T-Mobile’s online offerings and T-Mobile staff have confirmed that no more stock will be delivered to brick and mortar stores."

xunholyx said:
Of course they are still selling it in stores.........................................................................until they run out of stock.
LOL
Should they just throw the unsold phones into the trash?
EDIT: quoted from that article
"The HTC 10 has been pulled from T-Mobile’s online offerings and T-Mobile staff have confirmed that no more stock will be delivered to brick and mortar stores."
Click to expand...
Click to collapse
Yet, their "source" says they do not have inventory to support online orders. Nothing about "The HTC 10 has been pulled from T-Mobile’s online offerings and T-Mobile staff have confirmed that no more stock will be delivered to brick and mortar stores."
That's the contradictory element of the article I was referring to, which was in the same comment you quoted.
I find it important to read an article and look at it's reference to see how reliable it is. It's not a good idea to just read an article and take their word for it just because they check marked the "include source(s)" box on their editor guidelines. Especially when it comes to phone tech. Phone tech news have, by far, the worst "editorial" pieces I have ever seen, it's quite embarrassing.
Sent from my HTC6545LVW using Tapatalk

richii0207 said:
Yet, their "source" says they do not have inventory to support online orders. Nothing about "The HTC 10 has been pulled from T-Mobile’s online offerings and T-Mobile staff have confirmed that no more stock will be delivered to brick and mortar stores."
That's the contradictory element of the article I was referring to, which was in the same comment you quoted.
I find it important to read an article and look at it's reference to see how reliable it is. It's not a good idea to just read an article and take their word for it just because they check marked the "include source(s)" box on their editor guidelines. Especially when it comes to phone tech. Phone tech news have, by far, the worst "editorial" pieces I have ever seen, it's quite embarrassing.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Amen brother you hit the nail right on the head. Until I see it on the majors news and from quite a bit more reputable sources then I will take it with a grain of salt until then, because if this were true then it would be all over the news and not just on questionable sites that do not have the reputation for having creditable news ie like cnn, cnbc, and so on. Not just sites that mostly do rumors on phone tech due out where they confuse reality with fantasy...
---------- Post added at 03:26 PM ---------- Previous post was at 03:19 PM ----------
xunholyx said:
Of course they are still selling it in stores.........................................................................until they run out of stock.
LOL
Should they just throw the unsold phones into the trash?
EDIT: quoted from that article
"The HTC 10 has been pulled from T-Mobile’s online offerings and T-Mobile staff have confirmed that no more stock will be delivered to brick and mortar stores."
Click to expand...
Click to collapse
If this were the case they would still have them on their web site to sell off their remaining stock correct ? So that blows a big hole in your theory about just selling off stock in stores also the store stock might go back to their warehouses most likely to be sold off on their web site possibly at a discount to clear them out. So them being off the web site and still in stores makes it sound more like a supply issue and tmobile is out of stock again on their web site just as they were before then went back up on their web site for sale when they were back in stock as this just happened a while back so its very likely it happened again. And since this was never on any major news networks yes it could just be rumors.
---------- Post added at 03:33 PM ---------- Previous post was at 03:26 PM ----------
sacguam said:
Rumor has it that HTC will be manufacturing the upcoming Google Nexus phones code named Sailfish and Marlin. This will probably uncut what remaining demand that exists for the 10.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Possibly but its also possible that they wont as many people like sd card slots and Google likes to shoot themselves in the foot and deliberately leave out features that most other flagship phones have which is stupid but yes people like to use sd cards and Google does not care so we will see how many want to give up sd card slots to get a new Nexus, and sales of Nexus devices have never been that substantial. But reports rumors that is list that the Sailfish the S1 has speeds that surpass the new note 7 due out so maybe the Nexus devices will hurt samsung note 7 and s7 sales just as possible.
---------- Post added at 03:37 PM ---------- Previous post was at 03:33 PM ----------
xunholyx said:
Yep. In Canada, only one carrier has it (not mine), so I bought the unlocked version. $999 CAD +tax and $10 delivery = $1130.08 CAD
I would say that would put people off from buying it in Canada, unless you happen to be on the Bell network, and can get it subsidized on a new plan.
Click to expand...
Click to collapse
Couldnt you have bought a new unlocked version on Ebay or another retailer at a discount ? Or is the conversion from CAD to USD going to make it just as much ?

M9guy said:
Amen brother you hit the nail right on the head. Until I see it on the majors news and from quite a bit more reputable sources then I will take it with a grain of salt until then, because if this were true then it would be all over the news and not just on questionable sites that do not have the reputation for having creditable news ie like cnn, cnbc, and so on. Not just sites that mostly do rumors on phone tech due out where they confuse reality with fantasy...
Click to expand...
Click to collapse
Laugh My A** OFFFFFF!!!!!
Do you really think CNN is going to do a report on something like this?
Do you think HTC is still that big a company that if a carrier doesn't stock it, they'll do a feature?
Did they do a big story about how AT&T wasn't going to carry the 10?
You are adorable.
They aren't shipping them because their warehouses are empty of them.
They are still in SOME stores because it is leftover stock. They will sell those and that will be it.
It is painfully obvious from the link I provided. Which also had the reporter calling T-Mobile and having them confirm, plus screenshots of a twitter conversation with T-Mo where the same was confirmed.
Here's something simple for you. Call T-Mo yourself, and ask them.
The way you and @richii0207 are denying facts and sticking to your guns makes me believe that you are probably voting for Trump come November

xunholyx said:
Laugh My A** OFFFFFF!!!!!
Do you really think CNN is going to do a report on something like this?
Do you think HTC is still that big a company that if a carrier doesn't stock it, they'll do a feature?
Did they do a big story about how AT&T wasn't going to carry the 10?
You are adorable.
They aren't shipping them because their warehouses are empty of them.
They are still in SOME stores because it is leftover stock. They will sell those and that will be it.
It is painfully obvious from the link I provided. Which also had the reporter calling T-Mobile and having them confirm, plus screenshots of a twitter conversation with T-Mo where the same was confirmed.
Here's something simple for you. Call T-Mo yourself, and ask them.
The way you and @richii0207 are denying facts and sticking to your guns makes me believe that you are probably voting for Trump come November
Click to expand...
Click to collapse
Its news if its true as I"am sure some would cover it just because some want to be naive and drink the Kool-aid these rinky dink so called Journalist on these rumor sites want to post. Most Journalist would call them hacks or bottom feeders that regurgitate any rumors that they hear and the others just following thinking gee if those guys published that than we can too lol they are a joke and anyone that believes them is naive.
And omg I never said do a feature lol you really like to blow things out of proportion just to aid to your own ego like omg buddy are you for real lol.
And the At&t not carrying the 10 was all over not just on a few hack rumor sites lol you are just too ridiculous lol.
If they had stopped selling them the stores would send the stock back I know retail and business lol the stores would be the first to lose stock lol the web site would stay with them for sale until they are gone because web site sales gives the highest return as there are less wages involved that is why most carriers have better deals on phones on their web sites such as verizon you might save $100 on their web site over buying even in a corporate store I have saved a lot more myself buying off their web site over their corporate stores and dealers are even higher.
Gee and why did tmobile remove them from their web site then put back up after back in stock that is legitimately documented on the net and from more than hack rumor web sites.
Once again your talking about a reporter on a hack rumor based web site not any kind of legit news site what so ever.
I"am not calling tmobile why dont you as I would never use their 3rd rate service that you have to go 20 plus miles to get their signal on an Ohio state route highway that is a joke lol. I pay less for verizon coverage than what they charge lol.
And no your the sheep that would vote for trump as he is a pompus a** and only likes to brag about how much hes worth when he filed for bankruptcy how many times causing tax payers to lose millions on casinos that he filed on then he turns around and opens more casinos lol. Hes a joke and has a bad temper and he wants to cut taxes on businesses which makes himself and other rich people more money lol yes he has his own best interests at heart lol. He claims to want to cut down on jobs going out of country but on david letterman years ago he showed his products he sells and letterman brought up they were made in China and other countries he just shrugged his shoulders lol. He changes his views by the minute on what he thinks people want to hear lol. He even called rosey odonell a fat pig right in public forum so no I would never support a fake self important pompus a** like trump.

How Samsung are treating UK customers

Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.

Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.

O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.

Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.

I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.

This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.

I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too

Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland

its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...

Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.

I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.

so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..

See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.

apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
Click to expand...
Click to collapse
link cut short and not working

yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.

magyosha said:
link cut short and not working
Click to expand...
Click to collapse
Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk

I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.

marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.

Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.

marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.