I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
Related
Well, Tmo customer care says they are available... though NO store with in 50 miles of me has one. First store I checked had no idea what I was talking about. They said: "Touch Pro, you mean the My Touch?" NO "Oh, I am sorry that phone isn't available yet."
Call Customer care back, while sitting in parking lot. They call every local store in my area for me. When they finish I am told they don't know why no stores in my area have one. Their system is showing phones in stores and available!
Any body else in other parts of US having issues?
I live in PA.
As far as I know and acording to other threads with the same subject
in USA will be on sale starting today, so availability issues are normal on 1st days always.
Have a look here:
http://forum.xda-developers.com/showthread.php?t=547031
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
cameraddict said:
Just called customer care back. Ordered through them.
However, this morning the phone cost $279 with a 2 year agreement. Now it is $349!! What?
I have been with tmo for 10 years. So their customer retention department told me they would credit one months bill to compensate for the price change. Bringing the total cost of the phone down to 299. Not 279, but it works.
Also, they say you NEED to have a data plan with this phone... not the case, if you don't want it. I was told all I needed to do was keep my unlimited messaging plan...So, for now, that is what I chose.
I should have my phone with in a week.
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Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
I got mine from the Tmobile store..
2 local stores had them in stock. But cost me $349!!! I am still not sure if I like it better than the MyTouch I got last week.
This thing is big, it is not much thicker or longer than the Mytouch but is heavier..
i would rather have it be heavy then have it fall backwards everytime the screen is slid open.
i'm guessing it has some sort of weight in the bottom of the keyboard area to prevent this.
ace10134 said:
Shipments are coming in tomorrow (8/13/09). All of my stores don't have them today, but they confirmed that tomorrow they're getting them. So, you wasted lots of time, and you gotta wait a whole week for it to ship!
And the price is $350. Idk where you're getting the idea that it's $270. That is COMPLETELY false.
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That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
cameraddict said:
That was the price Customer care was quoting this morning. There is even a thread that shows this... look at the thread with the price of $349 in the title...
They changed the price mid day... customer care confirmed this!
Still, because I called earlier today, and got the quote of $279! they gave me one months free service to accommodate the price differential... And no, I did not waste time.. I spent a bit of time and got close to the price I wanted.
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Ok, lol. That's weird. But it was THEIR messup, and you get to benefit, nice!
I'm probably gonna pay the sucker-price in-store, since I don't wanna go through that Walmart crap, or wirefly. I really can't wait. Just 1 more day. I'm a lil pissed that they couldn't get them in-stock today though. What a terrible launch. Shows that T-Mobile doesn't care about WinMo one bit. I didn't even see a poster on the store, or the online store.
10 years! Wow!!! In that case you should of got the phone for free. Lol
Hey Ace.... I think this is what they did:
They told me at 10am (eastern time) that I had to wait until 10 am Pacific time to purchase. I looked at tmo's website at about 1am, they had it listed at $279. But I could not put it in my cart...
Now, since the phone wasn't really available any where today, and they changed the price half way through the day... I think what they did was gage customer reaction to the phone. When they found out it was hotter then expected they raised the price before any real supply of the phone was actually available. They released just enough today so that we, the consumer, would not have too much to stand on to accuse them of bait and switch type pricing.
Heavy: Yeah, 10 years!!! They should give me a darn phone for free!!!
Besides these little things, Tmo has always been good to me, that is why I am still a customer. I signed up with them when there were still PCS One!
I don't even know if I'm technically allowed to post this here...
Admins, I'm not specifically trying to sell anything, I just want to clear up some info on EVO preorders, at least from the RadioShack standpoint. If I need to word things differently, let me know, I'll be happy to change the post.
I'm the store manager of RadioShack. Currently, you can preorder the EVO from RadioShack for a $50 down payment. You pay $50 up front, we give you a gift card with the $50 on it you can use towards the price of the phone at time of purchase. If you decide not to go with the phone, the $50 gift card is non-refundable, but you can use it for anything in the store. The company is also throwing in a $20 credit for accessories that you can use at the time of purchase. The full un-subsidized retail price is $499, which you can preorder for as well. RadioShack requires that you be able to activate the phone, which means that you have to be eligible for an upgrade or eligible for a new line in order to preorder. It is not, however, a requirement to activate the phone in order to buy it.
We also have a trade-in program for any of your old phones, we can give you money back that you can use at the time on the price of the EVO. As a base for comparison, a HTC Hero in fair condition will net you about $90 back.
All the RadioShack stores inventory of EVO phones is based upon how many pre-orders we sell leading up to launch day, so if you preorder from us, you are guaranteed to be able to get your phone that specific day. We may be busy and you might have to wait until we can get to you, but we guarantee to have enough phones in stock to cover preorders. We are supposedly going to have several other EVO's shipped as well for those who did not preorder, but those will be sold on a first-come, first-serve basis. Your best bet is to preorder, that's the only way we can guarantee you get a phone.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. We're not allowed to show anyone or demo the real deal before launch date, but we do have a dummy models that I would think that anyone would be happy to show, so you can see how the real phone feels prior to launch.
So that's all I got, I'll post any more info as I get it.
I went to my local RS a week ago and asked if I could pre-order an unsubsidized EVO. I watched the employee call his district manager and ask if this was possible. The answer was a flat out "NO".
I have seen varying reports from different members, both here and at Android Central, who have asked this question at their local RS stores. Some say yes and some say no.
My question is: Why is this a variable phenomenon?? It should be either allowed at all stores or not allowed. Not left to the whim (or ignorance of policy) of the managers.
Please understand, I am not attacking you and I greatly appreciate the info you have posted. It's just starting to drive me nuts!!
EDIT: I am going to stop by the store again on the way home from work and ask if the pre-order policy has changed. I will report back what I am told.
i pre-ordered mine from the manager at a radio shack. i'm not eligible for upgrade and i told him i was planning to pay full price. he checked out my phone number on his system and said i can totally pre-order it and pay full price. also i have the everything plus family 1600 plan, and he told me i would simply need to add the $10 4g data onto the line with the evo but i wouldn't need to change my plan.
Thank you for the information I already preordered my EVO at RS but I didn't know about the trade in part and the sales agent didn't tell me about it either. Might be something to bring up to training, I feel this is something I should of been told about when ordering the phone. My G1 is nearly flawless have had a Full body skin covering it from day one wonder how much I'll get. Oh I also have a Dash can i turn in both phones?
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
Sweet! thanks for the info.
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack? Any reason i should go with one or the other? I have a radio shack to my left and a sprint store to my right... at this very moment.
And are you guys taking in iPhones?
I believe at the sprint store you actually have to pay 299 and mail in the 100 dollar rebate where RS instantly reduces the phone to 199 and they give you a 20 credit towards accessories.
0okami said:
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack?
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The Sprint stores here are not taking pre-orders, AT ALL. Some will open an hour early and some won't.
I stopped by the Radio Shack store and asked the one employee there if I could pre-order without an upgrade or a new line of service and he said he wasn't sure but could see no reason why I shouldn't be able to. I decided to do it but when he looked for a gift card he realized that they were out. He made a phone call to what sounded like his manager and was on the phone with him for quite a while. After he hung up he said that there were NO gift cards anywhere in the district (due to the EVO pre-orders) and that there was no indication that there would be any more before the 4th! He offered to take my name and number to let me know if any more came in. He also told me the same thing that the employee from my previous attempt: call the store on the morning of the 4th and they would set one aside for me.
So, there it is. On the 4th I will be in line at the Sprint store. If it looks like it's out of control (which seems VERY possible) I will be calling Radio Shack and hoping they have some left.
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
nuformzdesign said:
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
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LOL, it's only 100 miles plus change!
My mom used to live in Waco but moved back down to Temple. If she was still up there I would go "visit" her on the 4th.
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
grr i applied for radioshack and got an interview but never a call back!!!!!
gqstatus0685 said:
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
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I wish. We probably wont get them till the day before though. And will be unable to ring them out until the 4th anyway.
nuformzdesign said:
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
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You can pre-order one without being qualified IF you're buying it for full retail price.
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
VGPOP said:
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
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I've seen the "loan phone" option reported in several Radio Shack posts now.
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
v2tech said:
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
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I would go back in and have them do the credit check before the 4th so you know exactly what you need.
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
doubt it!!
chazglenn3 said:
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
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Click to collapse
However, what kind of bluetooth are they giving is the question??
Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.
rushless said:
Anybody know yet if full price purchases are included, or upgrades only? No consistent answer from BB yet and not a peep from Samsung. More and more this seems like a "shoot from the hip" effort by Samsung with little thought other than a knee jerk response to try and stem the market-share bleeding due to the iPhone 6 and the iPhone Plus Bendy.
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Hi there, @rushless - Please post questions in the Q&A section - thanks.
The $200 gift card only applies if you TRADE IN an existing smartphone. I don't believe it excludes phones purchased at full cost, but I'm not 100% certain.
The gift card is a Best Buy thing, so I'm not sure why you're expecting Samsung to chime in. Samsung is offering their own similar promotion, however. If you activate a new Note 4 and trade in an existing smartphone elsewhere, Samsung will cut you a check for $200 - $(trade in value of phone), provided you send them proof.
Samsung is working with best buy on this one, so we get the best buy $200 gift cert. Instead of the $200 rebate check.
That works for me, since we'll get the full purchase amount on our best buy credit cards, and will earn reward zone credits based on that amount. ($20 on two phones, I I'll turn around and just apply the gift cert. In store as a payment on our credit card once we complete the sale.
The deal only works with a two year contract. That is how the process works and was verified by Best Buy and how their sales system is set up. Samsung regional rep also confirmed that is how Best Buy is doing it.
Samsung also stated that is how it should work for everyone else, but by the way Samsung set the process up for the others, not sure how they can control that. Looks like Samsung is going to have a big cluster
fook on their hands.
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
Click to expand...
Click to collapse
Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.
sidthekid28 said:
So I just got back from BB and I went all through the process and everything was going perfectly AND THEN I get to the very end where they are gonna place the pre-order for my black note 4 for me and the computer would not let them do it... they told me "the system has turned off pre-orders for both the black and white note 4" I asked to speak to a manager and he said he does not know if they hit their limit or if it is a technical problem and he took my info and is going to call me back (unlikely). I cannot see how they could have hit their limit as the girl that helped me told me when I got there that they have not had many pre-orders at all and she was excited to take my order!!! I cannot believe this, I am so pissed off right now... I am going to try another more reliable BB tomorrow morning but I am afraid that the result will be the same.... ;-/ I have not heard ANYONE ELSE having THIS issue.... UNREAL...
Click to expand...
Click to collapse
I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?
Gareee said:
I just checked online, and it looks like the preorders are blocked online as well now. could be they are sold out already, which is odd, because our local store has very few preorders.
I wonder if you could preorder at our store and have it moved to your local store?
Click to expand...
Click to collapse
It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
buhohitr said:
Yes, confirmed, same thing happened here today. It kind of a surprise for both me and the sale guy.
Click to expand...
Click to collapse
What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...
sidthekid28 said:
It HAS to be a technical problem!!! The manager I spoke to said each store has their own separate limit so I really doubt that is the issue here... I am going to be so pissed off if I don't get in on this promotion... the girl that helped me said they literally had like NO pre-orders so far... there is NO way this is a limit issue... Hopefully I will have better luck tomorrow and I will report back..
---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------
What is your location??? I tried today at the Deptford, NJ store... I find it weird that it happened to us both on the same day at almost the same exact time... this is leading me to believe it was a system issue and not a sell-out issue... I am hopeful for better results at the Mt. Laurel, NJ store tomorrow...
Click to expand...
Click to collapse
I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.
buhohitr said:
I'm in Wilmington, DE. The only advantage getting from BestBuy is you get the money right away. We can get the promotion from everywhere because the promotion is run by Samsung, so I'm not sweating. I think BB stopped this globally for Verizon note 4, they removed the preorder option from the website, however, not for AT&T and others.
Click to expand...
Click to collapse
Verizon note 4 was never on the website for pre-order... i checked every single day for the past 3 weeks, so they did not remove anything, it was never there... and I am still betting on something wrong with the system... I am not waiting for a check from samsung that might not even come for 6-8 weeks, BB HAS TO HONOR THE ADVERTISEMENT CONSIDERING THEY ARE STILL PUTTING THAT FRIGGIN SIGN OUTSIDE EACH MORNING RIGHT NOW. I GUARANTEE YOU I GET THEM TO TAKE MY PRE ORDER ONE WAY OR ANOTHER. WATCH ME.
According to a Samsung chat I had yesterday, the $200 off the note 4 with a old phone DOES work when buying note 4 at full price. Just had a chat yesterday. Best buy did tell me it had to be upgrade but straight Samsung, they said it works full retain at Best Buy.
Sent from my VS985 4G using XDA Free mobile app
Full price should work, with caveat
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.
sablazo said:
So if you check out the fine-print on the best buy preorder site (can't post the link because I'm a lurker...) it does not say you have to sign a new 2-year agreement. There IS another Best Buy site that indicates "must be eligible for upgrade," but does NOT explicitly state that you have to sign a new agreement. I'll be picking up my pre-ordered full-price (no new contract) Verizon Note 4 tomorrow around noon Eastern, and hope they don't try to insist a new contract is necessary for the $200 trade-in deal (I am eligible for an upgrade, but want to keep my unlimited data). If they do, I'll be calling my state attorney general to complain. I am not a lawyer, but the fine print published online does not indicate a new carrier agreement is necessary, nor does it point to a location where such a statement is made.
Click to expand...
Click to collapse
Upgrade eligibility means your line is nearing the end of its service agreement and you qualify for subsidized pricing. Both youmention are saying the same thing. The promotion requires a 2 yr agreement and trade in of any working device in the best buy trade in system. I used to work for best buy as a mobile phones sales lead on and off over the years as s part time job.
I traded in my S5 today. Got $245 for it. I paid $250 for it off of Clist 3 weeks ago and got 2 otter box cases, 64GB micro SD card and two chargers so I can sell the cases and the chargers if I want. BestBuy matched Verizon's $699 price and I got $245 off instantly for my trade-in. Walked out the door paying $494. I have mine on the Verizon Allset prepaid plan.
No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482
wolfeyes30 said:
No upgrade or new activation here and I got the $200 off plus they matched Verizon at $699 and the manager told me to keep my trade-in. He tried to pull that BS with upgrade but he changed his mind about 5 minutes later. Out the door at $482
Click to expand...
Click to collapse
Just curious. $699-$200=$499. How do you get out the door at $482?
alnova1 said:
Just curious. $699-$200=$499. How do you get out the door at $482?
Click to expand...
Click to collapse
Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]
wolfeyes30 said:
Sorry...I had the $50 gift card from pre-order. Actually $532 cuz the $50 was my money anyway. Shouldn't post when buzzed...sorry [emoji1]
Click to expand...
Click to collapse
Oh ok. I thought somehow I may have gotten screwed.
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Click to expand...
Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
Click to expand...
Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
Click to expand...
Click to collapse
Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
Click to expand...
Click to collapse
The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
Click to expand...
Click to collapse
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
Click to expand...
Click to collapse
The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
Click to expand...
Click to collapse
Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
Click to expand...
Click to collapse
Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
Click to expand...
Click to collapse
link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
Click to expand...
Click to collapse
Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.