Develop Bugs

Desire HTC mail POP/IMAP manual setup not working?

Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?

peterkupcek said:
Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?
Click to expand...
Click to collapse
I got it set it up on my University IMAP fine, I had this issue but just had to change the security type to TSL.

Unfortunately that doesn't work for me...
It is very weird, as the same settings worked with K-9 mail app without any issues...

I got the same issue so I use K-9 Mail instead (which I prefer since it seems to push my emails faster)

I can't get it to sign in to gmail. I have a @googlemail account, and it just fails to verify account information every time. All other mail accounts, Hotmail and proper POP3, work fine.

That's cause you use the Gmail app for Googlemail, not the normal mail app

EddyOS said:
That's cause you use the Gmail app for Googlemail, not the normal mail app
Click to expand...
Click to collapse
I prefer to use the HTC mail widget. Anyway, I got the thing going now, by connecting via imap instead.

I'm in touch with HTC customer service and we're trying to figure out what is wrong. I'll set up a test account for them so that they can test it and see why the e-mail is not being set-up. Will update later...

i set up gmail as an exchange server.. Only done it half hour ago but it should be push now

I'm also having this same issue. (Trying to use SSL.)

Anyone manage to made Yahoo Mail wotking on IMAP? I have an YahooPlus account and I can connect using a WM device, but no chance with Desire [using the same settings as in WN device]. On Desire, it stuck on first step - setting of incoming IMAP mail server, saying each time "wrong username/pw"....

Same issue for me
Same issue for me

Anyone manage to made Yahoo Mail wotking on IMAP?
Click to expand...
Click to collapse
Not IMAP but with POP3, yep. Works flawlessly.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Has anyone sorted this out ? I've having the same issue with the imap setup on my desire. Very frustrating after shelling out for this thing.
Cheers

Have you tried using the stock Android mail app which can be found here:
http://rhedgehog.com/apk/email.apk
I prefer this to the HTC Sense mail app and its much more flexible/configurable during the set-up phase, I had problems with my Uni account swapped to this and no problems since then using IMAP, POP and SMTP

I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.

Jesper_L said:
I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.
Click to expand...
Click to collapse
I had same kind of problems with Hero after upgrading to android 2.1.
Problem seems to be related to setup procedure. It is not able to prompt certificate acceptance dialog. But if you setup account with address that is not existing or where is not imaps service running it will say that it can't verify account but you are able to continue. After creating account launch mail application, go to settings and put real server name. At this point it will prompt certificate acceptance dialog and after that it is working.

I of course had the same trouble on my Aria but managed to get it working by following these instructions:
first open mail.
enter manual setup.
INCOMING:
as for settings:
protocol: Imap
Email: [email protected]
user name: youraccount
password: your password
IMAP server: imap.mail.yahoo.com
security type: none
server port:143
OUTGOING:
login required is checked
user name: youraccount
password: your password
SMTP server: smtp.mobile.mail.yahoo.com
security type: none
server port: 587
NOTE: if it still wont let you set up incoming server, try first entering in a non-existent server. such as imap.mail.yahoo.commm or something. it will give you an error message but hit continue. NOT OK! from there set up outgoing correctly.
then exit.
then launch mail app and select that account. click menu-more-settings-account settings and enter the correct server address.
hopefully this works for you guys as it did for me.
--Edit--
forgot to add, if possible, make sure wifi is off.

also, I have discovered that htc mail wont log in unless you are SIGNED OUT of your yahoo account everywhere else. i had my laptop automatically loading yahoo's web pasge and i guess it was messing it up. so sign out of yahoo mail before closing your browser.
hope this helps.

sent my yahoo and my talktalk account up on my phone..fine!
HOWEVER!!!!!!!!!!!!
I had to do this on my WiFi as it would not connect over 3G...

imap email

is there any issues with conecting to imap email servers. been trying to connect to my works email and cant get past the initial incomming server screen.
the settings im inputting are took straight from my G1 that is still working with the email.
any help would be good

i'm having issues with the HTC mail and IMAP as well. Can't get my gmail to download, previously used it on iPhone were IMAP worked fine.

I know someone with this issue and when I tried it I have it too
Filled in the right info, pressed next it says "Verifying Data" but does nothing, doesn't go to the next screen.

I have the same issue on my Desire. Had this problem as well on my Hero with latest leaked 2.1 roms. My server SMTP uses TLS with a self-signed certificate for encryption. Maybe this is the reason the setup fails. In prior version a pop-up used to came up that's warns about the certificate. Now I am being K9 Mail which is IMHO better then HTCs Mail app.

so it looks like its a inherent then. cheers for the replys at least i know it not just mine.
il have a look at K9

k9 setup worked first time, so fingures crossed it looks good

I have the same issue with IMAP+TLS with a self signed cert.
Adb Logging indicates the certificate not being trusted is the problem. Anyone knows how to fix this? Can I eg add the certificate to a certificatestore or setting?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I have a self-signed SSL-certificate, and is also stuck on the login-screen.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Give it a try
--- To avoid misunderstand I remove the proposed solution as this finally did not work, sorry ---
Please use Axel's solution, works on desire perfectly!!!
http://forum.xda-developers.com/showpost.php?p=6269969&postcount=14
(Turn off your IMAP server or block connection for the time of creating the mail account on device)

Something I am doing wrong because everything went well with the import however the mail app does not seem to use it

In order for the above described method to work I imagine the certificate that you import has to be the certificate of your IMAP mail server ?
In my case this certificate is a company certificate in .p7b format, so this approach will not work ?

I have the same problem. With IMAP +TLS on port 587 it looks like works, however not go ahead of the next page and I got the following errors on my mail server.
On port 465 I got the " SSL_accept error from ..." message.
I tried to install the p12 certificate, which was went well, however I'm not sure it is used by the mail app.
Apr 21 21:36:16 XXXX postfix/smtpd[11283]: connect from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:16 XXXX postfix/smtpd[11283]: setting up TLS connection from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:17 XXXX postfix/smtpd[11283]: TLS connection established from HOST_NAME[YYY,YYY,YYY,YYY]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Apr 21 21:36:18 XXXX postfix/smtpd[11283]: lost connection after STARTTLS from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:18 XXXX postfix/smtpd[11283]: disconnect from HOST_NAME[YYY,YYY,YYY,YYY]

Have same problem here, IMAP with SSL not working .. and Internet browser with personal certificate not working ..

imap ssl with untrusted certificates (workaround)
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel

teteckoo said:
Have same problem here, IMAP with SSL not working .. and Internet browser with personal certificate not working ..
Click to expand...
Click to collapse
Having same problem with IMAP for work.
Installed and tried KMail but it wouldnt let me get passed the second screen for entering a "imap path prefix"
had no idea what to enter tried different things but still wouldnt let me press next...any ideas?

SOLVED by simple Android email client. It works perfectly with SSL+IMAP
forum.xda-developers.com/showthread.php?t=668043

Axel, congratulations, this is THE solution. Thanks so much!
Worked perfectly!
Creating valid certificate finally did not help on Desire's mail setup problem.
BR,
Moire
axel42 said:
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel
Click to expand...
Click to collapse

Great Axel. Thanks a lot, this works for me !!
axel42 said:
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel
Click to expand...
Click to collapse

email client sucks badly

Basically there are two main flaws which MUST be fixed by HTC!
1) 9 times out of 10 when you try to create a new imap account, the setup doesn't proceed over the incoming server page so you can't configure it at all
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
HTC must fix these issues as soon as possible, as they make the Desire unusable as a reliable business tool. Seriously

massimax said:
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.

ritdaw said:
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
Click to expand...
Click to collapse
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...

massimax said:
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
Click to expand...
Click to collapse
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.

ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
I haven't had any problem with corporate exchange certificate when was using my old windows mobile phones nor with my former Androids (Hero and Magic) but with this Desire it's a nightmare. When using K-9 client everything works fine so I think it's HTC client's fault...

Will be interesting to see whether anyone else has the same issue. I can't fault it, works just as well as it did on my Hero!

Untrusted certificate problem...
I've got this problem too, but, I don't know why, after few attempts, the problem is switched off by itself.
I don't know if it is possible to load the certificate into the phone via browser, but you can try this way.

Sending email via outbox without data connection is not possible...
This is another odd issue:
If there is not a data connection, the email client is NOT able to send email. Normally the email clients move email into the outbox folder for a future sending when a data connection will be available.
It's simple to test. You can try this issue, disabling every data connection on your phone.
This is very boring issue, mostly for those people that strongly use email for business.
Any feedback about?

ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
Exactly the same with me too. Which version of Exchange are you using? If it is 2007 just remove the handset from exchange managed devices then recreate the account on the handset. Might help?

Just to confirm, currently using Exchange 2003.

Weird, the client is working perfectly for me, with Exchange 2007. I wonder what it is about your environment that triggers the problem?

I've setup IMAP acounts many many times with no issues at all on my Magic because of constant re-flashing ROMs ;-) (most of the time with the HTC mail client). Also the 2 IMAP acounts on my desire were setup in minutes with no problem. Maybe your device is faulty?

i had as well no problems setting up my corporate exchange account. it was exactly like on my hero. it showed me a warning about the certificate once, i think i pressed ignore and that's it. no more problems.
Exchange 2003
Cheers
Chaos42

Oh yeah I forgot about the IMAP bit. I use IMAP for my personal email account and again, it worked first time and has worked perfectly since. Same on my G1, though the default client lacked some functionality on there.
Do you have good connectivity when you run through the IMAP set up process? When you enter your details it tries to connect and verify that they are correct, so I wonder whether this is the delay/hang you're seeing?

massimax said:
Basically there are two main flaws which MUST be fixed by HTC!
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
Indeed have this issue with exchange 2003.. Just to bad.. It's so close to being perfect, but now I have do dig out my iphone again..
I've been in touch with HTC customer service. They don't see this as a bug, but agreed to open a feature request to allow 'download and trust certificate' aka TouchDown does..

not had any exchange issues on my desire with exchange 2007 or 2010 as of yet. really pleased with the email client actually, works a lot better than my n97 one did!

Hotmail problem - Orange Desire

Hi guys n gals
Was hoping someone here with an Orange Desire could give me the correct settings to get a Hotmail account set up in the HTC Mail app?
The following settings worked perfectly on my Vodafone Desire, but don't work on my friend's Orange Desire.
I've found a couple of places on the net that suggest changing outgoing port to 587 or 2525, but having spent a lot of time checking and double-checking I'm a bit hacked off trying random configs, and hope someone who actually has it working can give me their settings, please?
Thanks!
Incoming:
Protocol - pop
put email address in and user name put email address in again
put in password
pop server - pop3.live.com
security type - SSL port 995
Outgoing:
tick log in required
put email address in as username
put in password
smtp server - smtp.live.com
security type - TLS
server port - 25

I got a Orange desire but Im running Froyo ROM with those settings (587 TLS for outgoing) and it works fine. They also worked on Pays Bravesoul 2.1 ROM.

Nekromantik said:
I got a Orange desire but Im running Froyo ROM with those settings (587 TLS for outgoing) and it works fine. They also worked on Pays Bravesoul 2.1 ROM.
Click to expand...
Click to collapse
OK, Nekromantik we'll give that a try, thanks
Anyone else confirm these are their settings too on Orange Desires?

My friend has tried Nekromantik's settings, but no joy :-(
Anyone else on a standard Orange ROM got Hotmail working?

Incidentally, I've tried setting his Hotmail account up on my phone using TLS and 587 on the outgoing port, and get the same result as him - it doesn't throw back any errors when completing, but when you try and look at his emails there is just one in there (which is not the case with his email box).
And the email in there is timed/dated from the moment you finished setting up the account on the phone, and says it's from Windows Live Hotmail Team, and the content of it is just "This is an old news letter and has expired".
Think this might indicate some sort of problem with Hotmail rather than his phone?
The only other difference between his and my Hotmail accounts is mine is a brand new Hotmail.com account (that I only created to test and help him set his up), and his is an older Hotmail.co.uk account that he's had for a number of years...

Sync Issue with New Outlook email service

Microsoft are launching their new outlook.com service today.
I got carried away and stupidly converted my hotmail.com account to outlook.com account.
Now I can't sync my phone with the new outlook.com service. (I can login with but it doesn't sync)
Worse, I stupidly deleted my hotmail.com account on phone trying to sync with the new outlook account.
Now all my hotmail based contacts on htc one x is gone, and I am not even sure if I will get it back even if I can sync to this new outlook account. Have no idea how it HTC sense store the phone contact data on hotmail.
One other thing, I am in China at the moment.(i can access to outlook.com without VPN)
Anyone got any solution or insight?

zpingw said:
Microsoft are launching their new outlook.com service today.
I got carried away and stupidly converted my hotmail.com account to outlook.com account.
Now I can't sync my phone with the new outlook.com service. (I can login with but it doesn't sync)
Worse, I stupidly deleted my hotmail.com account on phone trying to sync with the new outlook account.
Now all my hotmail based contacts on htc one x is gone, and I am not even sure if I will get it back even if I can sync to this new outlook account. Have no idea how it HTC sense store the phone contact data on hotmail.
One other thing, I am in China at the moment.(i can access to outlook.com without VPN)
Anyone got any solution or insight?
Click to expand...
Click to collapse
Try setting up an ActiveSync account for it in the stock e-mail app. Here's a link to the instructions. It's for WM and iPhone but the settings are the same.
http://help.outlook.com/en-gb/140/bb896613.aspx

Unable to sync Active Sync
I jst bought a X and out of the box i was tying to se my Active Sync and it says : Sorry try after some time. Yesterday i was using Desire S and everything seemed normal.
Is this a MS related problem r problem with my device.
Also when i trying to set email it says Authentication Failed. on Gmail and Yahoo.
Stock Rom
Stock Email App
Please help cause without contacts i am lost

Well got the same problem, but mine with calender on exchange, no solutions found so I bought touchdown to handle all exchange need.
Sent from my HTC One X using Tapatalk 2

M.hotmail.com is the server
Enter email full - [email protected] to sync

finesse said:
M.hotmail.com is the server
Enter email full - [email protected] to sync
Click to expand...
Click to collapse
I was able to configure the new Outlook.com with the settings that I posted here...
gizmocanada.com/2012/08/outlook-com-and-the-htc-one-x-samsung-galaxy-siii-or-asus-transformer-pad-infinity/
I used snt-m.hotmail.com for server address

The documentation also mentions m.outlook.com for the server. Didn't test it yet.
Envoyé depuis mon HTC One X avec Tapatalk

I switched to the Outlook.com site, but I've left my address as @hotmail.com so no issues for me (other than the website not working in Chrome).

Hi
I switched as well before I knew what I was doing
I could get Exchange Active Sync working again by removing it and adding back using my new outlook.com email address.
The instructions are to use m.outlook.com, this connects but fails to validate credentials, perhaps it takes a while to move over. Using m.hotmail.com authenticates okay but sync'ing doesn't work, the same problem a lot of us have had for a couple of months. Using snt-m.hotmail.com and it is syncing again.
Interestingly using the emulator running 4.0.4, then m.hotmail.com works fine from there, so pointing to the issue that the HTC One X Exchange app isn't working with the redirect correctly, hence needing to short circuit in my case to snt-m.hotmail.com. Using m.outlook.com doesn't work from the emulator either, fails with invalid username/password.
Regards
Phil

Hi, I tried the snt-m.hotmail.com but I still can't get mine to sync too! Always gives me an error in syncing (the red sync icon). When I tried to connect my hotmail on my bro's android 2.3 HTC Rhyme.. Everything works!
Do you guys have other ways to solve this problem?

I've installed hotmail app, it syncs all..
But I'm not able to create new contact on ur phone in hotmail.
Even I'm.waiting for outlook sync in the mean while

All is working as expected on 2.15 based roms

MickyMax said:
All is working as expected on 2.15 based roms
Click to expand...
Click to collapse
U mean CFW right after root. ?

santoshrane said:
U mean CFW right after root. ?
Click to expand...
Click to collapse
I flashed ARHD 8.1.0 custom rom: http://forum.xda-developers.com/showthread.php?t=1562603

Requiring exchange domain name
Its asking me for an exchange server. I don't have a domain so what am I supposed to put in there? Or are you guys using something other than active sync?
I'm using the default mail app on my HTC one x (global) ICS 4.0.3
Thanks.

The Activesync sync didn't work for me. But try it
M.hotmail.com as domain

santoshrane said:
The Activesync sync didn't work for me. But try it
M.hotmail.com as domain
Click to expand...
Click to collapse
Use blank domain and full email address for login.