Clearing up preorder questions for RadioShack - EVO 4G Q&A, Help & Troubleshooting

I don't even know if I'm technically allowed to post this here...
Admins, I'm not specifically trying to sell anything, I just want to clear up some info on EVO preorders, at least from the RadioShack standpoint. If I need to word things differently, let me know, I'll be happy to change the post.
I'm the store manager of RadioShack. Currently, you can preorder the EVO from RadioShack for a $50 down payment. You pay $50 up front, we give you a gift card with the $50 on it you can use towards the price of the phone at time of purchase. If you decide not to go with the phone, the $50 gift card is non-refundable, but you can use it for anything in the store. The company is also throwing in a $20 credit for accessories that you can use at the time of purchase. The full un-subsidized retail price is $499, which you can preorder for as well. RadioShack requires that you be able to activate the phone, which means that you have to be eligible for an upgrade or eligible for a new line in order to preorder. It is not, however, a requirement to activate the phone in order to buy it.
We also have a trade-in program for any of your old phones, we can give you money back that you can use at the time on the price of the EVO. As a base for comparison, a HTC Hero in fair condition will net you about $90 back.
All the RadioShack stores inventory of EVO phones is based upon how many pre-orders we sell leading up to launch day, so if you preorder from us, you are guaranteed to be able to get your phone that specific day. We may be busy and you might have to wait until we can get to you, but we guarantee to have enough phones in stock to cover preorders. We are supposedly going to have several other EVO's shipped as well for those who did not preorder, but those will be sold on a first-come, first-serve basis. Your best bet is to preorder, that's the only way we can guarantee you get a phone.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. We're not allowed to show anyone or demo the real deal before launch date, but we do have a dummy models that I would think that anyone would be happy to show, so you can see how the real phone feels prior to launch.
So that's all I got, I'll post any more info as I get it.

I went to my local RS a week ago and asked if I could pre-order an unsubsidized EVO. I watched the employee call his district manager and ask if this was possible. The answer was a flat out "NO".
I have seen varying reports from different members, both here and at Android Central, who have asked this question at their local RS stores. Some say yes and some say no.
My question is: Why is this a variable phenomenon?? It should be either allowed at all stores or not allowed. Not left to the whim (or ignorance of policy) of the managers.
Please understand, I am not attacking you and I greatly appreciate the info you have posted. It's just starting to drive me nuts!!
EDIT: I am going to stop by the store again on the way home from work and ask if the pre-order policy has changed. I will report back what I am told.

i pre-ordered mine from the manager at a radio shack. i'm not eligible for upgrade and i told him i was planning to pay full price. he checked out my phone number on his system and said i can totally pre-order it and pay full price. also i have the everything plus family 1600 plan, and he told me i would simply need to add the $10 4g data onto the line with the evo but i wouldn't need to change my plan.

Thank you for the information I already preordered my EVO at RS but I didn't know about the trade in part and the sales agent didn't tell me about it either. Might be something to bring up to training, I feel this is something I should of been told about when ordering the phone. My G1 is nearly flawless have had a Full body skin covering it from day one wonder how much I'll get. Oh I also have a Dash can i turn in both phones?

yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.

Sweet! thanks for the info.
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack? Any reason i should go with one or the other? I have a radio shack to my left and a sprint store to my right... at this very moment.
And are you guys taking in iPhones?

I believe at the sprint store you actually have to pay 299 and mail in the 100 dollar rebate where RS instantly reduces the phone to 199 and they give you a 20 credit towards accessories.

0okami said:
Btw, what's the difference between pre-ordering through sprint and pre-ordering through radio shack?
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The Sprint stores here are not taking pre-orders, AT ALL. Some will open an hour early and some won't.
I stopped by the Radio Shack store and asked the one employee there if I could pre-order without an upgrade or a new line of service and he said he wasn't sure but could see no reason why I shouldn't be able to. I decided to do it but when he looked for a gift card he realized that they were out. He made a phone call to what sounded like his manager and was on the phone with him for quite a while. After he hung up he said that there were NO gift cards anywhere in the district (due to the EVO pre-orders) and that there was no indication that there would be any more before the 4th! He offered to take my name and number to let me know if any more came in. He also told me the same thing that the employee from my previous attempt: call the store on the morning of the 4th and they would set one aside for me.
So, there it is. On the 4th I will be in line at the Sprint store. If it looks like it's out of control (which seems VERY possible) I will be calling Radio Shack and hoping they have some left.

The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.

nuformzdesign said:
The sprint store's price is $299, and then you get a $100 mail in rebate. At radioshack, the price out the door is $199. Also, at RS you get a $20 credit towards accessories.
And if a store says they have no gift cards, well, my store is in Bellmead, TX, (the north side of waco) and I have plenty of them.
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LOL, it's only 100 miles plus change!
My mom used to live in Waco but moved back down to Temple. If she was still up there I would go "visit" her on the 4th.

Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..

grr i applied for radioshack and got an interview but never a call back!!!!!

gqstatus0685 said:
Any chance that I can slide some money under the table and pick up my Evo earlier? How much earlier do you guys get the pre-orders? Will it be a week before launch?
Maybe I'll come with a Box O Joe and some donuts on me..
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I wish. We probably wont get them till the day before though. And will be unable to ring them out until the 4th anyway.

nuformzdesign said:
yes, there is no limit to how many phones you can turn in. We also take mp3 players, gps units, and other small electronics.
CLARIFICATION: you can not preorder the EVO at RS without being qualified with Sprint. This means you must either be eligible for an upgrade, or be eligible for a new line of service. As far as I am aware, you do not actually have to activate the phone in order to purchase it. For example:
Say you do not have or want sprint service, or you are up for an upgrade but do not wish to renew your contract. RS associates will run your credit for a new line of service, or check upgrade eligibility. We do a preorder, you pay the $50 down for a gift card. When the phone comes in on the 4th, you can choose to just buy it outright, the price is $499, and you can use that $50 gift card towards the price of it.
Hope that helps.
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You can pre-order one without being qualified IF you're buying it for full retail price.

I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.

VGPOP said:
I went to Radio Shack yesterday and surprise I was the very first one to pre-order phone at this particular radio shack.
The OP specifications were exactly correct. They gave me a $50.00 gift card. They ran a credit for me, I was eligible for five lines. I am a new Sprint customer.
Heck, I could've taken a phone for free, test it, and when the EVO arrives in two weeks, exchange it (of course buying EVO) since Sprint offers 30 day guarantee to test it.
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I've seen the "loan phone" option reported in several Radio Shack posts now.

I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?

v2tech said:
I just went to RS and I too paid $50 for pre order and got $50 giftcard but that RS employee did not run the credit check at all!
I am coming from ATT/iPhone. Not sure what's going on! Anyway, he asked me when I can come to pick it up and I said on 4th!
May be he will run the credit check on 4th?! But what if I am not eligible for any line with Sprint!?
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I would go back in and have them do the credit check before the 4th so you know exactly what you need.

So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?

doubt it!!
chazglenn3 said:
So, I read on another forum that Best Buy is giving out free bluetooth headsets with each EVO purchse (pre-order). Any plans by Radio Shack to up the ante?
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However, what kind of bluetooth are they giving is the question??

Related

Get your Tilt 2 with 2yr contract for $299 shipped next day

NOTE:
Information in this threat may no longer be as crucial as it was back in Oct 8, when phone was still unavailable for non-business customers. Since Tilt2 was released today, Oct 18, officially, make sure you explore all your options.
Price (WITH A NEW 2 year contract): $299 (NO REBATES), FREE NEXT DAY shipping with FedEx. NO CHANGES TO THE PLAN. AT all. Whatever plan u got - they don't touch it. (I get to keep my $19/mo unlimited data)
So, call this number: 866 499 8008 (corporate)
Tell them that you're not a business customer, but you _SHOULD_ be eligible for the Tilt 2.
They will ask for your number, SSN, etc, and will tell you that you're eligible and they have the phone (if it's not out of stock by that time... mine wasn't).
Say "YA BABY WOOO", then tell them that your wife/friend/cat got this phone thru this line for $299 shipped, NOT the $389 they may offer you. 5-10 minutes of persuasion and you'll get it. NO REBATES by the way.
Give em ur address, card number, boom - get ur phone next day.
Have fun. I'm getting mine saturday morning.
:dancing banana:
P.S: YES i know I posted this deep in another thread as well, but it will be buried in 10-15 minutes.. so to help people out (like me), here it is.
REBATE FORM (thanks to gmischenko): In addition, it seems you can get a $50 Mail-in-Rebate with Tilt2. You may not be eligible, but you should definitely try and send the form in.
Here is the Rebate Form
Oct 18 UPDATE: $199 Tilt2?
JML5150 is reporting that you can get a Tilt 2 for $199 with a new service plan HERE.
HTC Tilt 2 for $279
I was able to get offered the phone for $279 with shipping AND a one-time service credit of $30 or 3 months of a $15 service credit. The $50 mail-in rebate would still be available as well, bringing the total price down to as low as $184 ($279 - $45 - $50). This was calling 866-499-8008 and asking to speak with someone in Customer Retention.
To get this price, I was transferred to Customer Retention (or whatever it is AT&T calls it these days) and explained my situation. I explained that if AT&T could not offer a more competitive price/contract that I would cancel my service as soon as my contract is up (I am a current Premier customer, eligible for upgrade 10/15/2009 and contract ending 12/1/2009).
I declined. The reason: this still required a 2-year contract. Verizon is offering the same phone on a 2-year contract for $149.99 and on a 1-year contract for $179.99. Where I live, the Verizon & AT&T coverage is pretty much the same, as are the service plans/prices and my corporate discount. Therefore, the only distinguishing things are the length of contract and up-front cost for the phone, given the contract length. Verizon wins in both of these categories (not to mention the all black Verizon TP2 looking nicer IMO).
I switched from Verizon to AT&T last year when I got the HTC Fuze for free on a 1-year contract (this was the Black Monday sale on the Premier site the Monday after Thanksgiving). Long story short: I saw this sale about 5 days after I purchased my Fuze at 2-year contract price (1-year commitment because of my Premier discount) and it was a big hassle, but I finally got the first phone returned and my contract changed to 1-year (as was offered on the Premier site). I was excited to switch to AT&T because of the 1-year commitment with 2-year contract pricing, as well as the competitive pricing of AT&T phones vs. the other carriers.
Now I'm up for renewal and this is no longer the case. Everyone I spoke to at AT&T said that 1-year contracts are no longer offered by AT&T direct. AT&T National Business Orders (800-331-0500), AT&T stores, and independent sellers may offer 1-year contracts, but AT&T direct does not. Also, the AT&T price for the phone is more than twice the price that Verizon charges and AT&T can't even compete with Verizon's 1-year contract pricing. After explaining all this to the retention rep she offered me the phone at $279 with 2-year contract and 3 months of $15 service credit).
FYI: Speaking with Paul over at National Business Orders (800-331-0500) he gave me the following prices:
2-year contract: $349.99
1-year contract: $424.99
No contract: $499.99
SO, my plan is to wait a little bit. If the phone price drops to between $150 and $200 soon (or to $0 the Monday after Thanksgiving ) I will consider re-upping with AT&T (after speaking with Customer Retention again). I just can't justify spending AT&T's asking price right now, given that it is so much higher than their competitors and they do not want to offer a more reasonable 1-year contract price.
Excellent advice, gmischenko, once again proves that prices these days are something you wanna fight/threaten/yell about...
Good deal you got there, and definitely everyone should try that Pure/Tilt 2 rebate form to see if you can get $50 MIR.
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
lowreeds said:
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
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Someone with a Pure gotta put one up here for Tilts..
FYI guys, there is at least one person confirming that his data plan was automatically upgraded when he put his SIM into a Pure:
http://www.howardforums.com/showthread.php?p=13090202#post13090202
Says it took about 48 hours to register his phone in the system after he put his SIM in and then he got a text saying his plan had been upgraded.
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
imabored said:
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
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commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
DarkDvr said:
commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
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well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
imabored said:
well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
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Yep, I'm sure u can get it tomorrow.. although u'll probably only get it on Monday.. Well, beats waiting for stores (14-16th) and probably their pricing too.
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
tlordon said:
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
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... obviously.
Not all of us hate AT&T and want to switch from it.. I found a great option of getting it at a relatively low price, and I posted it for people who can use this.
lowreeds said:
Where can I find the rebate form?
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Does this link work for you?
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
RacerX10 said:
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
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same here, ordered late yesterday afternoon through premier. $349 + $14 for next day.
finally
just called again and was told that they are not allowed to sell it until the 18th because of the price inconsistency. she said that on the 18th, everyone body will be able to get the phone for the price that premier customers are getting it for. i'll try again in a few minutes.
UPDATE: so after calling a hundred times, i got tired of getting the 388 price and all that crap. so i said ''F it'' and called retention and told them i wanted to cancel all 5 of my lines because they are selling it for almost double the price of verizon. the guy went to go check something and came back and said that he could do it for 259.00 with the upgrade fee waived, free overnight shipping(i tried to use a rebate card i got from att but he said that it all has to be on ONE card, so he waived the 15.00 overnight shipping) also got a early upgrade so i just used it on a line that wasn't due for an upgrade until 2010.
Also, i asked for a tracking number but he said that the system wasn't showing a tracking number, but he gave me a conformation number and told me to call one of the ATT lines or something along those lines and give this to them and they should be able to tell me where my package is and so forth. my question is does anyone know how this work? which ATT line do i call? preimer or business? thanks
SaltyDawg said:
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
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My rep specifically said that they will NOT change the plan, as this is an "Equipment Upgrade Only".
Besides, I will try to use my old Simcard, as I always do at an upgade..
I'll post with results once I get it (it's out for delivery, will have in withing a couple of hours).
Kawinma said:
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
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I'd keep calling, for some reason this phone's launch for AT&T is a total mess, every rep has different information.. Keep calling, talk to their supervisor, put up an order to ship once available.. Maybe it will help.

How to Get a Vibrant for $350: The Hard Way

Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Same here. I renewed my contract last year, so did my GF. We both are eligible for full discount so I jump on it right away.
I hate buying ANYTHING with a contract, I know that even though I might pay through the nose up front, i'm saving tons more than I would if I had a contract for two years. I just generally buy an "almost" brand new phone on someplace like Craigslist and then I return it to T-mobile and get a brand new one for free, hence what I did with the hd2. Just my strategy though.
minogue said:
Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
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I have the 24.99 data plan and i will thanks for the info
my story on getting the vibrant new WITHOUT a contract for $133. Please note, this cannot be duplicated anymore as the "loop hole" has been caught and closed. I noticed this post on slickdeals.net the 2nd day it had been posted:
http://slickdeals.net/forums/showthread.php?t=2132124
So basically costco has the cell phone kiosk's which sell tmobile and a few other carriers. as we know, T-mobile offers and "even more plus" program with is NO contract. also as we know that if we went to tmobile and got a vibrant with this even more plus program is $500.
BUT for the first 3 or 4 days that costco sold the vibrant they were selling it for $250 with the "even more plus" plan or $99 with contract. EDIT( this $250 price was a wholesale price they were offering)
so went there and bought 2 samsung vibrants for 250$ each plus tax. ended up being about $540 by opening 2 new lines on the "even more plus" plan. note that this is different then the "even more" plan which is a contract. Even though "even more plus" is not a contract, costco would not sell the phone without an actual plan but thats ok because this "even more plus plan is no contract because normally you pay full price for the phone.
so then because the "even more plus" plan is not a contract, I called t mobile and told them that I want to cancel the even more plus plan and that I paid full price for the phone. (which i did pay costco's full price). they canceled the plans over the phone on the first try without any hassel (some people had a little trouble canceling)
So then i sold 1 on ebay for $485 including shipping and kept one for myself. After paying shipping, ebay listing fees, selling fees, and paypal fees. I came out basically paying the difference which is only about $130 for my new, NON contract vibrant
keep in mind I already have a tmobile contract from my mytouch, so i just put the sim card in the new vibrant and was good to go.
Costco and Tmobile both caught on to this within days, and now it went from 250 to 479 the day after i got mine.
so i basically ended up paying $130 for a New Vibrant, not subsidized, and non contract even less then if I had signed a new 2 year contract.
If so many people had not ONLY gotten this deal just to sell all the phones on ebay and craigslist, the deal probably would have lasted a little longer. (i just sold 1 to offset the cost of buying one for myself)
so keep in mind, this deal is now dead, and no one has had success trying to replicate it since the price change because costco and tmobile had caught on quickly.
Im still under contract with tmobile for another year because i bought mytouch last year. Wife's phone is still eligible for an upgrade I can use later this year
I got mine for $100 after $50 mail in rebate. I bought mine at Costco warehouse . It included the car charger, a carrying case and a Bluetooth headset.
still cant beleive you guys didnt just spam these forums spreading the good news on the price. so sad.
well thankfully, i got mine on bing cashback and so the phone might end up being $350 for me.
oh what i could have done with $100 extra, sigh
by the way did you need to be a costco member to get that price or could anyone get it?
I actually got mine for free, but in an extremely roundabout and lucky sort of way.
Got a Samsung Behold II with a new contract at the beginning of June for free from Letstalk.com. I won't rehash all the ridiculous problems I had with the phone, as it's fairly legendary at this point.
Had even more problems after the now infamous 1.6 OTA update, took my problems to T-Mobile corporate, and after 2 weeks worth of emails and phonecalls with their director of customer relations they basically convinced Samsung to toss me a Vibrant to make me happy enough to go away and leave them alone.
I sort of rode out the "perfect storm" here and was just in the right place at the right time. Still, this is the best free phone I've ever had!
Got mine for the same price as Alex.
i got mine for $534 after tax!

Ask & Ye Shall Receive? Yep. $199. ATT (P)

ATT (P) - $199.99 / Signed, Sealed...Almost delivered.
Ya'll know the 411
Same ol..Same ol...
Be Nice...Find an agent that will try to help you possibly save $100 bux since (P) customers can not go outside the ATT box to purchase devices..
Walmart price match $199
mrbogusbaxter said:
ATT (P) - $199.99 / Signed, Sealed...Almost delivered.
Ya'll know the 411
Same ol..Same ol...
Be Nice...Find an agent that will try to help you possibly save $100 bux since (P) customers can not go outside the ATT box to purchase devices..
Walmart price match $199
Click to expand...
Click to collapse
That is awesome, could you please share the link that walamart has the note ii for att for 199. What do you mean by "(p) Customers"?
thanks
I'm sorry but can you rephrase what you just said? Do you mean you got the SGN2 for $199 by being nice to an ATT CS rep?
If so. Can you provide more detail? Also, how do you get Walmart to match $199?
Please provide more detail since your post is like a tease.
Grats & hope you can help others get an awesome. I would get one by wkend if I can get it for 199.
Jt004 said:
That is awesome, could you please share the link that walamart has the note ii for att for 199. What do you mean by "(p) Customers"?
thanks
Click to expand...
Click to collapse
I'm guessing he means Premiere customers.
Sent from my GT-I9300 using Tapatalk 2
I searched on Walmart wireless...no dice. Unless he provides how he got att to match and how he got the price from Walmart... this is bogus.
Hey...if he does...I'll eat crow.
Sent from my SGH-I777 using xda premium
I would love a link to that price. So I can get best buy to match it on Friday.
Sent from my SGH-I777 using xda app-developers app
I'm a Premiere Customer. and I guess you extended your current plan..
How did you get it for $199? More Detail Please!
please stop trolling threads with stuff like this.
kyan~ said:
please stop trolling threads with stuff like this.
Click to expand...
Click to collapse
Not taking either side here, but when radio shack was offering the GRAY HTC One X for 49.99 pre order, it seemed like a no brainer so I ordered it. Went into my local ATT with reciept- not only did they match the price, they allowed me to walk out with a white one on launch day. Remember they were going for 199 @ the time.
Just saying, deals are possible...
I was able to get mine for 199 too.
I had called customer service this weekend and asked about ordering the note II.Now since I am a premier customer I had to talk to regular CS. At the bottom of the page on the GN2 it says limited time offer: up to 100 offer. I specifically asked if this 100 discount was already taken off of the current price or if it would be applied to the 299. I had 2 specific CS reps tell me it would be off of the 299 price. So basically making it 199. I had both of them make a note on my account stating it would be 199 after the discount. So I called and talked to premier today and they tried to give me the run around about the 199 price and I told them I had spoke to multiple CS reps and they stated it was going to be 199 after the discount. I also mentioned that it should have been noted to my account. Once all was said and done the CS manager said that since I was told the price would be 199 and it was documented on my account twice they would agree to that price. So he said to pre-order it online and to call back to adjust my account the 100 bucks. I was also able to get my activation fee waived and since I was a Premier customer I got the $25 bucks off of the order. So basically I got this phone for $175 plus tax. Not too shabby!! It also had a spot when ordering to choose FED EX Next day AIR for 14.95. I opted for that and hope it will be here tomorrow. GL to those that are going to try this and I hope this thing gets here quick.
Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.
---- also forgot to mention...I was NOT even eligible for an upgrade until next Feb 2013. Again courtesy asking....sometimes Courtesy doing!
mrbogusbaxter said:
Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.
Click to expand...
Click to collapse
There's always one of these threads and as usual, they are usually created by members without much of a posting history. There will be those who get it free like me, too.
Sent from my SAMSUNG-SGH-I717 using xda premium
I called Premiere CS & they said that the $100 is already account on the $299. I wasn't able to get them to reduce it to 199.99.
EDIT:
WOOHOO, after 6 unsuccessful calls, I finally get a regular CS rep (the Premiere CS rep couldn't help me at all) that was willing to help me out. He was kind enough to give me the $100 discount but on the next bill only. He said that he see's on my account that I've been trying to upgrade to a Note 2 but keep on getting disconnected. That was the only way I could get $100 off the 299.99 pricing.
So here's the final pricing w/ discount & credit on next bill
$270 (so I got an extra 29.99 off) w/ free 1 day shipping
w/ a -$116.57 credit on next bill
I'm so STOKED. Thank you OP, I believe in you!
new here but have been watching the xda closely lately cuz im getting a sgn2, with that said i am not concerned of the price, money comes money goes that the way of life just like *****'s. anyway i have been monitering my premier acct with att and it hasnt ben updated since oct 27. i called again today to get some answers cuz it just says processing and its supposed to ship today but the att ***** like always couldnt help me so i said **** u ***** and cancelled my order. ill just go to the store first thing friday morn to pick my **** up. just wondering if any1 else had issues like this.
Congrats on the savings! May I ask which Walmart you saw the ad in? If possible, could you upload a scan? It would be nice to get some sort of savings since AT&T is reboxing the phone without the headphones and the Samsung cool box. :laugh:
mrbogusbaxter said:
Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.
Click to expand...
Click to collapse
funtimez said:
new here but have been watching the xda closely lately cuz im getting a sgn2, with that said i am not concerned of the price, money comes money goes that the way of life just like *****'s. anyway i have been monitering my premier acct with att and it hasnt ben updated since oct 27. i called again today to get some answers cuz it just says processing and its supposed to ship today but the att ***** like always couldnt help me so i said **** u ***** and cancelled my order. ill just go to the store first thing friday morn to pick my **** up. just wondering if any1 else had issues like this.
Click to expand...
Click to collapse
BTW Thanks for being that guy who ruins all of the Customer Service reps for the rest of us and putting them in a bad mood because the world doesn't revolve around you....
Well, I don't post much on any message boards. The only reason I actually posted here is because I actually got the deal, just a different way. I think if it helps anyone else get a better deal on the GN2 then it's worth sharing. Just sayin....
Any chance you can give us the area where the ad was run?? The zip code maybe to look up the ad on walmart's site to use for price match.
Sent from my SGH-I777 using xda app-developers app
To start off, I get a 20% discount off handsets from my company.
I spoke to multiple reps talking about how I'm considering leaving to AT&T and just getting Nexus 4 off contract and getting the T-Mobile 4G nationwide truly unlimited plan for $70 a month. I was able to get $125 worth of credit toward my bills. I was also able to get the Note II for $275 (plus additional 20% company discount) which made it $220. Free 2 day shipping and activation fee waived.
With the discounts and credits, I ended up getting the Note 2 for $95 before tax on a 2 year contract. :good:
My note 1 was "junked out" by best buy. They gave me around $800 store credit (they give you their retail price which is 750+tax) and then I'm having them price match ATT outright cost of 650. I should make $100 store credit to best buy on the deal. and BOOM goes the dynamite.
Sent from my SGH-I897 using Tapatalk 2

[Q] T-Mobile S4 Price drop to $579.99

Hello, I noticed today that the retail price of T-Mobile's Galaxy S4 has dropped from $629.99 to $579.99. Is this going to be the new price and for how long? Or is this just the Fathers day discount price. Thanks
Fazeh said:
Hello, I noticed today that the retail price of T-Mobile's Galaxy S4 has dropped from $629.99 to $579.99. Is this going to be the new price and for how long? Or is this just the Fathers day discount price. Thanks
Click to expand...
Click to collapse
I don't know the answer, but if this is the new price, I wonder if I'd be able to get the difference refunded since I only bought mine 7 days ago.
Also: Grammar; not grammer. :highfive:
caffeineighted said:
I don't know the answer, but if this is the new price, I wonder if I'd be able to get the difference refunded since I only bought mine 7 days ago.
Also: Grammar; not grammer. :highfive:
Click to expand...
Click to collapse
Hopefully it stays at $579.99, T-Mobile didn't have any -$50 comment on the price, so the SRP should be solid.
seems like prices changed
http://www.tmonews.com/2013/06/t-mo...to-99/?utm_source=dlvr.it&utm_medium=facebook
I just got off the phone with T Mobile customer service and asked about this and they told me it is a price drop and not a limited time promotional offer.
But TMoNews is now saying that it's a limited time offer that runs through July 13th. I have a feeling that the promotion was jus tworded poorly and even their customer service people didn't understand how it was originally intended.
Update from TMoNews (See post above for link)
This limited-time promotion is available starting today, June 12, through July 13, 2013, and allows consumers to get the device for less upfront at activation than at the other major national carriers.
Bear in mind that the $579 total cost is with the purchase of an eligible plan. I don't think you can just walk into a T Mobile store and buy one for $579 outright. But I did confirm with customer service that any of the new Value Plans are considered qualifying plans. And that's great for me because my contract expires on June 22nd and I'm switching to the Value Plan and buying the S4 that day!
Also, just worth noting for fun that when I got to that TMoNews.com article there is a giant ad for Sprint at the bottom. Gotta love web ads!
Skipjacks said:
I just got off the phone with T Mobile customer service and asked about this and they told me it is a price drop and not a limited time promotional offer.
But TMoNews is now saying that it's a limited time offer that runs through July 13th. I have a feeling that the promotion was jus tworded poorly and even their customer service people didn't understand how it was originally intended.
Update from TMoNews (See post above for link)
This limited-time promotion is available starting today, June 12, through July 13, 2013, and allows consumers to get the device for less upfront at activation than at the other major national carriers.
Bear in mind that the $579 total cost is with the purchase of an eligible plan. I don't think you can just walk into a T Mobile store and buy one for $579 outright. But I did confirm with customer service that any of the new Value Plans are considered qualifying plans. And that's great for me because my contract expires on June 22nd and I'm switching to the Value Plan and buying the S4 that day!
Also, just worth noting for fun that when I got to that TMoNews.com article there is a giant ad for Sprint at the bottom. Gotta love web ads!
Click to expand...
Click to collapse
Spoke to account services (retention) about this and it is in fact only going on till July 13th and they cannot give me an adjustment. I would have to return the phone first then I can buy the phone again to get it for that price. It's really stupid if you ask me as it will probably take close to a month or more for me to get a credit and by then the offer will no longer be available. Any one else have any luck getting adjustments?
BTW when you guys call, immediately ask for retention or accounts services as anyone else do not have a clue about anything..specially customer service. Just lie and say you want to cancel or something in your account is wrong.
aznmode said:
Spoke to account services (retention) about this and it is in fact only going on till July 13th and they cannot give me an adjustment. I would have to return the phone first then I can buy the phone again to get it for that price. It's really stupid if you ask me as it will probably take close to a month or more for me to get a credit and by then the offer will no longer be available. Any one else have any luck getting adjustments?
BTW when you guys call, immediately ask for retention or accounts services as anyone else do not have a clue about anything..specially customer service. Just lie and say you want to cancel or something in your account is wrong.
Click to expand...
Click to collapse
Did you pay for the phone with a major credit card?
Some cards come with price match guarentees even if the retailers don't. So that if something goes on sale after you bought it the card company or the bank that issues it will refund the difference even if the store won't.
It's certainly worth a call to your credit card company to ask. Worst they can say is no.
haha i got the phone on june 11 the next day the price drops $50 (thats how much tax was) :laugh:
I called tmobile and they said I needed to return the phone and they would ship me a new one in 2-3 days for $579.00. That won't work as I can not be without a phone for that time. He said to go to store where I bought and they may be able to refund and re-ring at $579 and keep my phone. Will post tomorrow outcome.
Ian B
$549 here:
http://slickdeals.net/permadeal/969...-black-or-white-screen-protectors-car-charger
Weird NBC sells phones now. Not a bad deal at all.
This doesn't apply to prepaid does it? The reason I ask is that I don't have a valid ID with which to perform a credit check in order to qualify for the "value plans" to buy the phone post-paid.
I hope I can go to T-Mobile and buy the GS4 for this price and then put it on their $30 prepaid. Has anyone found out if this price is only for their postpaid or if I can buy the phone outright and then use it on prepaid?
Thanks
Mr Ian B said:
I called tmobile and they said I needed to return the phone and they would ship me a new one in 2-3 days for $579.00. That won't work as I can not be without a phone for that time. He said to go to store where I bought and they may be able to refund and re-ring at $579 and keep my phone. Will post tomorrow outcome.
Ian B
Click to expand...
Click to collapse
Curious to this outcome. Mine said if I brought it back I would have to pay a $50 restocking fee. The kid on the phone was a real D-bag.
Suchomimus said:
This doesn't apply to prepaid does it? The reason I ask is that I don't have a valid ID with which to perform a credit check in order to qualify for the "value plans" to buy the phone post-paid.
Click to expand...
Click to collapse
I'm pretty sure you have to get a post paid plan to get the lower price. The offer is pretty clear that is applies with the qualifying plans.
But I'm also sure a T Mobile store will gladly sell you one for full price and set you up with a pre paid plan.
Sent from your phone. You should be careful where you leave that thing.
Skipjacks said:
I'm pretty sure you have to get a post paid plan to get the lower price. The offer is pretty clear that is applies with the qualifying plans.
But I'm also sure a T Mobile store will gladly sell you one for full price and set you up with a pre paid plan.
Sent from your phone. You should be careful where you leave that thing.
Click to expand...
Click to collapse
I had planned to buy the phone online or over the phone. Who knows, maybe I can try and negotiate my way to the $580 for the phone and a $30 prepaid plan.
jkuczy16 said:
I hope I can go to T-Mobile and buy the GS4 for this price and then put it on their $30 prepaid. Has anyone found out if this price is only for their postpaid or if I can buy the phone outright and then use it on prepaid?
Thanks
Click to expand...
Click to collapse
YMMV, some people have be enable to and others struck out. Try several tmobile stores in your area. Call first to save time and get their name.
Ian B
---------- Post added at 12:58 PM ---------- Previous post was at 12:54 PM ----------
Suchomimus said:
I had planned to buy the phone online or over the phone. Who knows, maybe I can try and negotiate my way to the $580 for the phone and a $30 prepaid plan.
Click to expand...
Click to collapse
Phone listed at $580 on their website, see if u can buy and select $30 prepaid plan the same time. If not see if you can buy online phone, order activation sim kit, and activate plan online when u get sim card.
Ian B
Target sells the $10 micro sim act kits for $10.00
---------- Post added at 01:03 PM ---------- Previous post was at 12:58 PM ----------
stevessvt said:
Curious to this outcome. Mine said if I brought it back I would have to pay a $50 restocking fee. The kid on the phone was a real D-bag.
Click to expand...
Click to collapse
Store could not do it because postpaid account in which phone was bought was closed since I ported to prepaid $30 plan. Called tmobile customer service and spoke w supervisor. She could not honor price difference since they change prices daily and do not price match within 30 days of purchase date. The don't even match their own price. May try online chat later tonight as last attempt. Something does not sound right here? Any suggestions??
Ian B
Skipjacks said:
Did you pay for the phone with a major credit card?
Some cards come with price match guarentees even if the retailers don't. So that if something goes on sale after you bought it the card company or the bank that issues it will refund the difference even if the store won't.
It's certainly worth a call to your credit card company to ask. Worst they can say is no.
Click to expand...
Click to collapse
Thanks will try that route.
just got back from the Tmob store.... it was a bit of a hastle....
first i called the 800 number but they said as i bought the phone in a store i needed to go back there.
the store then said they didnt sell them for the discounted price so sry....
called another store in a nearby town, they said sure we have it for the new price.
WTF
called back to the original store and they said sry ... come down with your reciept.
got off work ... went home got reciept.. drove to store (yesterday) and they said.. oh sry you already did an exchange (bad phone) you need a manager. I say sure wheres a manager.. they said you need to come back before 5.. oh and by the way tomorrow is your last day (30 days ).
sooooo come back today... and they are like we need to exchange the phone... im like seriously... just try without exchanging first please.
so it finally worked but geez they dont make it easy.....
wow you went to hell and back for that discount. Glad you got it. I bought mine online so calling retention is my only option.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
If your phone has issues and get a replacement like I did then you will get charged $99 for it and get a refund for the previous $149 purchase one they receive the phone.
Sent from my SGH-M919 using Tapatalk 4 Beta

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
Click to expand...
Click to collapse
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
Click to expand...
Click to collapse
I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.

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