Develop Bugs

Question about Phone Swapping on Account

Repost from the Official Preorder Thread:
I was 2nd at the Shack in the Boca Raton, FL Town Center Mall. To make it the upgrade work I had to upgrade another phone on my plan with the Evo, but I am hoping that once I have the hardware, I should be easily able to switch it to my phone with Sprint Customer Care.
I've been a Sprint customer for 12 years or so, and never had an issue with that before. The guys at Shack said they'd do the upgrade on the phone that's available, but don't count on the switch since the phone is still new. Is this a possible problem??
I already did the order, so the phone is mine....but it would suck to have to use another number, or wait to move my Evo to my phone number at a later date.

Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.

That's something that would be asked on Launch Day, but I'm kinda looking for some Sprint CSRs who troll these forums who may have some information. I think the guys at Shack were just being douches (you don't know douchebags like South Florida douchebags), but I could be screwed over somehow.

I asked the sprint customer support this and best buy. Sprint said no problem I can do it online with the ESN swap tool. Best buy just said bring all the phones and they will do it for me without charging the activation charges. I would ask at your best buy, if they wont you CAN do it online with the esn swap. You just have to make sure you move the other account off the evo onto a third phone before you try to swap to it.

Gracias sir. Explain the whole swap thing for me? I can't visualize what you are explaining.

I did the same thing the day the Moment came out. I bought the Moment at Best Buy. They activated it on a line I don't use (with the valid upgrade). I took it home and switched it (via Sprint's online tool) onto the line that I wanted to use it on. Then I put the old phone back on the upgraded line. No problem doing this at all.

Thanks, I figured they were just trying to **** with me to make sure I didn't give them **** somehow. I will be doing this on the 4th!

Fadakar said:
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
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They will have to activate it at the shack for you to get your discount. And they weren't being douches, it is possible to get sprint to switch the devices for you once they are activated, but they don't have to do it if the phone hasn't been on the line for 30 days. So they gave the official CYA answer.

pwabbit hit it almost spot on. You will require 3 phones to do this. You will need to take the old phone, well call it flip (the line you are upgrading in to the store) they will upgrade it to the evo, you then go home and log in to sprint.com. Once logged in as the primary user, go to my account. Scroll down and you will see devices at the bottom (a list of them all). Next to the evo you just activated hover over i want to... and you will see activate a new phone. This will take you to the ESN swap screen, here you will transfer the line from the evo back to the flip. By doing this no line will be active on the evo. Then you will go back to the my accounts screen and next to your current phone (inmy case the hero) you will select i want to... and choose activate a phone. Here you can ESN swap to the evo. This makes the hero have no line activated on it. Finally you can go back to the my accounts screen and next to flip phonje select I want to... and activate a device, you can now ESN swap it to the hero. Now everyone has an adroid phone...enjoy.
Cliff Notes:
Login to sprint.com
under my accounts look for the deives list, in the i want to menu next to the phone (not the sidebar) there is an activate phone option. Use this to move the line on the evo to an extra phone, then move your line to the evo. This will require a minimum of two esn swaps.
any questions ? there will be a test on this

Ok sweet. It looks like I'll only need 2 phones though. My mom is planning on keeping her BlackBerry, and my Hero will be sent to a fellow XDA member who was interested in it. Very excited.

I have done this probobly 6 times already
As long as one line on your account that is eligable for an upgrade, they will take care of it.
Just tell them what number you would like to use, and they will update it, but you have to physically have the phone that has the number that is eligable for an upgrade with you.
So make sure if you are using a family members phone for an upgrade, you bring the phone with you.
As advanced as our technology is, they still have to program the number and then switch it to the your phone. If you are on a family plan you should not need to do this.

Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.

pwc realtor said:
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
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I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.

vandersmissenc said:
I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
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I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.

pwc realtor said:
I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
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I completely agree, if you don't try we wont know for future reference. Let us know how it goes.

The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.

Fird said:
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
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That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?

I'm not certain on that one, but I think that it might.. I suspect they just look up the ESN numbers from (90 days ago) each business day and match them with tickets sold. no match, no $$.

vandersmissenc said:
That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
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Yes it does. While it's convenient for you, it takes money out of our pockets

I went to the local shack today being in the same situation. My Pre is still under contract but my wifes diamond is not. The sales person said no problem, they would put my wifes phone on the new contract and activate the evo to my number. He didn't mention bringing my wifes phone, but after reading these post, I will take it just incase.

[Q] AT&T Preorder Problems?

Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.

SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.

nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.

SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.

Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.

Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2

SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.

netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.

I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app

Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.

SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Comon now guys, let's keep it civil on on-topic.

My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?

Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.

Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith

DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2

My Note II is backordered :(

I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.

Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary

Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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Click to collapse
On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.

x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.

To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.

Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.

Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.

Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Click to expand...
Click to collapse

Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
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Click to collapse

Cancelled my preorder online. It's very easy, credit to AT&T LOL.

Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.

My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.

Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse

x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.

I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.

well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.

OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43

You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
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[Q] Note 4 Pre Order Question *Please advise*(BB)

I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?

My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...

Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).

I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
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ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
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YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!

I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
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i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback

I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.

Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?

My sprint store told me the 200 buy back ended

Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
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yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date

schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
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Im actually trading in a note 2 i think its worth 10 bucks

I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.

yeah i just talked to them and they said no ETA on next shipment and mine did not come

I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.

I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.

fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
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rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial

That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen

im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....

$239.99 @ Costco

Costco has a huge display of these watches and their $10 off normal retail. Going to check my receipt to see if I'm within my return/price match window.

Nice. Do they have the stainless steel version ?
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deezknuts said:
Nice. Do they have the stainless steel version ?
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I only saw black. But you should be able to get bby to price match.

I literally just saw this post. I'm going to my local costco now hoping they are still on sale. I got my watch used for $240...

QUICK UPDATE!!! ATTENTION!!!
BBY has changed their price match policy starting 11/1 of this month for all purchases to be eligible for return by 1/31/15. You can call them and ask for an adjustment (they can look you up in their system). Make sure you call the store that you purchased it from. I just had my watch price-matched and am getting $10.67 back.
TOTALLY worth the effort.
FYI - I purchased my watch on 10/16 and it went through. So give it a try, especially if you're within your initial 30 days. The above is Costco's current price and not a BF price (which BBY won't honor).

Just got back from my store and not a single smart watch to be found anywhere :/

gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
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these were over by the cameras (in my store). hard to believe its a regional/local thing. that's a big inventory for just "one store". however, i just checked their site and couldn't find it. maybe try using the above photo at your local BBY?

gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
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found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/

640k said:
found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/
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I guess I'll be calling them every day for the next week. I have 30 days that I'm able to return this through eBay.

Return it FIRST.. Got mine on Friday and loving it .

HOW to Pricematch
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.

Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
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FWIW a picture of the display should do it too. It's worked for me in the past.

Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
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No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.

henbone11 said:
No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.
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The guy who I bought it from didnt contact anyone. But youre right, i was trying to show off on XDA! Not. I was simply posting it to help people, jerk. I went there and they didnt give me it on my first attempt because they had no proof. So I read the policy from their website. So they had to follow. But hey, what do i know, i dont have a cool minimum wage job at bestbuy like you do! Cheers to you man.

Not trying to highjack this thread but, I got it for 224.99 at Best Buy! I went to my local post office (ask the clerk) and got a movers pack. Inside the pack there's a 10% off coupon for Best Buy. Don't know if this was posted.
If you can get a price match AND 10% off that would be great.
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640k said:
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FYI - my costco still has a full display of these things. I don't think anyone has taken a single one. I wouldn't be surprised if they're heavily discounted in the coming weeks.

The costco display is just pieces of cardboard. You have to take it to the cashier, then pick it up after checking out. I doubt they have enough stock for every piece of cardboard, the Costco I visited only had 15 or so when they got their stock.

Don't forget their return policy...AT LEAST one year for this, they said at a minimum they would match the manufacturer's warranty period. But I've read they take non-listed items (not computers, TVs, etc) back years later. Plus they are a great company.
Got mine there, and it was in the jewelry case of all places, with the other watches.
Good luck

Costco MOTO360 now just 169.99
Just bought a 360 yesterday for 169.99 plus tax. It is 239.99 with an immediate manufacturer's rebate. Can't beat this price.