I have 002 Novatec that I purchased from Radioshack on June 4th at 6am here in Salt Lake City,Utah. My question is, I've banged it up a tad bit and was wondering if I bring it in (unrooted/stock of course) to radioshack and explain to them why I want to be put on the waiting list for a new one (30 fps cap, purple hue,not as bright as 003s) and maybe even show them the comparison picture of the 002 to the 003, and they deny me, do I goto sprint next or call HTC or keep trying?
http://tund.imgur.com/evo
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
healthpellets said:
i was under the impression that you could return it w/in 30 days for whatever reason. at least, that's what Dan says in his commercials.
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the thing is,.. the screen has 2 minor scratches,kickstand is scratched up a wee bit, the camera lense has a scratch or two but not right in front of the lens just off to the sides, and the corner has a ding, can I return it in that condition? I will post screens soon!
healthpellets said:
or you could just tell em that you get crappy service inside your house so what's the point of having a phone you can't use at home.
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crappy 4g service mind you, but thats what wifi is for
If it been less then 30 days your fine. Even if its been a few days over they can still do it. They might charge a restocking fee, but they can waive it. just be firm when handling those lovely radio shack employees.
Pics: http://tund.imgur.com/evo
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.
mrono said:
Its 30 days if the phone is in perfect shape they have to take it back. If it isn't, like yours, then your taking your chances, you may have to plead/grovel.
Good luck!
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Sent from my god phone.
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Hmm so crappy signal inside buildings/home might defeat the fact that my phone is a bit thrashed?
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
Wayno-san said:
Damn,
Did you drop it into a pile or rocks or something?
Getting paid $8/hour they probably won't care... YMMV
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Dunno, i brought it in couple weeks ago and showed the dude that sold me the phone the scratches on the screen, he was like dunno if we will be able to accept that phone, so I guess im stuck with it,.. which isnt a bad thing for me, just my wallet. So the question now i guess is, can I convince these RS guys to exchange my 002 with an 003 and hope I get an epson screen? I will be going straight to ZAGG HQ here in Salt Lake to have them install thier Invisshield since I'm so clumsy at it, if I do get a new evo.
You're still within 30 days, so even if RadioShack won't take the phone back can't you still cancel your service, or get a cheap dumbphone and change your plan accordingly? You can always sell your Evo on Ebay or something then.
EDIT: since the OP changed his original question, this post is no longer relevant
Probably depends who you talk to and how nice they are. Some Radioshacks will inspect the phone more in-depth than others. Basically you are wanting to exchange a nicked up phone for a new one. "30 fps cap, purple hue,not as bright as 003s" are not really considered defects. Unless you bought the warranty from them that covers wear and tear, then it's gonna be a hit or miss.
edit: I just skimmed your pictures and those are some pretty bad nicks. I thought it was just light surface scratches here and there. Good luck, but I'll be pretty damn surprised if they took that back.
Seriously?
gthing said:
Seriously?
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+10000000
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
Sent from my PC36100 using XDA App
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
mrmomoman said:
Outside of just not taking care of your equipment your only real reason is from what you have read on the internet. You actually have no legitimate reason to return the phone. You probably never notice any difference until you read about it. It hasn't been proven with enough comparisons which panel is better or brighter. Now some are sticking with the nova panels. Tweaks are being done as well.
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Serious? -10000000. The reason I even began searching these forums was for a fix to the sluggish performance. This is not my first android phone. I've had an Incredible with Verizon and borrowed my cousin's N1 for a few days while waiting for the Evo to come out. Now that there is a psuedo fix for the fps issue, a real fix that doesn't break and FC everything is imminent. But a brighter screen with richer truer blacks and no screen seperation? Nobody knew the 003 were brighter with richer blacks untill the screen shot comparison.
I could tell immediately that the EVO had fps issues, the scrolling would glitch out and skip, the app drawer, the overall fluidity felt like something was holding it back, htc. I tried out the fix and man the evo blazes! Can't wait till they perfect it!
mrmomoman said:
Funny you mention a refund due to it being heavy on the wallet yet you would take an 003 with epson if you had a chance.
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Who Wouldn't? I'm paying for it, I want the best, just like the next guy.
mrmomoman said:
Please don't post a complaint about how horrible customer service is when they don't fullfil your request.
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I will do whatever I please.
cosine83 said:
I really don't get how people can't take care of their expensive equipment.
If anything, try to go to a Sprint retail store and see if they'll let you swap over or do a dumbphone swap then get on the list for the rev0003. Considering your lack of care for your equipment, your odds are low. It would cost them money to take your phone back since they'd have to replace the screen and camera lens.
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At the time of purchase that Radioshack did not have any screen protectors and only a universal smartphone body glove clip on case which is pretty dam useless,added unnecessary bulk to the phone and did not give me access to any of the buttons. It was just a holding case.
There were no limited edition Seidio Innocase Active Cases. Though I agree I am partly to blame for not babying it until suitable protection was available, one of the first threads I read was about how the phone had Gorilla Glass which seems like bs due to how easy it is to scratch the screen. =\
gthing said:
Seriously?
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My dad can beat your dad, wanna fight about it? Meet @ Radioshack next to the Subway in Taylorsville. I shall have made a makeshift sword for my evo and we shall have a battle to the death in front of RS employees. LOL
thats pretty banged up within 30 days haha
Related
Is there a way to cause a hardware problem of some sort so I could use my warranty and get my phone exchanged?
Put it in a microwave oven for a couple of seconds??
With respect, if you want to exchange your device, isn't it because of hardware failure? If it's software, shouldn't a hard reset fix your problems?
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
a 9V battery across the battery terminals probably isn't healthy for the phone...
jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
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I might suggest taking a hammer to the interface between your keyboard and chair.
I know that if you ruin the top right pin on the USB port the phone won't charge anymore. I'd say that warrants a warranty. Don't you have to pay like $70 now to get a replacement, or are you going to wait 2 weeks?
I'm remembering that everyone was griping about the cost of the TP2 when it was first available... and now you want to exchange a fully working phone???
stop causing the rest of us to pay higher prices.
Instead of exchanging the phone, why not pay to have the scratched pieces replaced... using your money instead?
jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
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Tough luck. But that is not what warranty protects it from. Had you wanted protection from that sort of accident you should have bought the plan through your cell phone provider. Falsifying hardware failures is not only wrong, it jacks up the price, and increases headaches for people who have ACTUAL warranty issues!
So goodluck with the attempt to wreck your phone, I'll laugh when I read the post about "HELP I MICROWAVED MY PHONE AND HTC WONT WARRANTY IT, HOW CAN I FIX IT?!?!?!"
Seriously, wtf.. it's dumbasses like you that cause this phone to be $600 in the first place.
Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.
I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....
Joe Pinball said:
I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....
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wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez
omaralt said:
wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez
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Understood his dilemma. The phone is expensive, and I would like it to stay as new as possible. Until now, I still don;t care to use a cloth to wipe the screen, even thou i had screen protector on it. sigh
quid246 said:
Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.
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Click to collapse
I've taken, my phone, and put it in the engine compartment of my car with a sparkplug wire off, and let, the voltage from the coil, nearly 50,000 volts, arc through the phone with nothing.
as for putting it in the microwave, the first thing to go, will be htte LCD display, and the thin touch film over it, and I'm sure broken screens are not covered..... also tried
just take, a very small screw driver or a tweezer, and scrap off a diode, or resistor, or whatever
I'm sure rectal insertion would kill it.
its been my experience with WM phones & TmoUS that if you tell them there's a problem & that it continues to persist even after a Hard Reset, they'll warranty exchange it. So... just makes something up... I doubt they actually try to verify all claims.
if your doing it over the phone
Just keep telling them that the phone stops when it says t-mobile or whatever
, yes them with all there directions for hard resets, and keep telling them it freezes,at the boot up, they'll swap it
A pristine phone is not what makes you cool, hth.
Well, within 6 months there is a new phone out that I lust after so I want an excuse/justification to get the new one. That's a good reason to let it deteriorate quickly.
Leo here I come
So, over the past two months, my body glove case from sprint has basically just fallen apart. I remember when u first got it, I thought a lot of the reviews were full of **** bc it worked so well for me. Then, both of the top corners chipped off the backside just from normal use! No drops! I don't even put my phone in pocket, I use a holster.
The straw was when the piece by the volume broke. I called sprint, and they said that it was an in store issue. So I went in the next day.
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
Of course it varies store to store so ymmv, but if yours gas broken, its at least worth giving a shot at just bringing it back bc it seems like they've caught wind that these things are junk.
All spelling errors thanks to xt9 on my Evo!
Which body glove case?
Was it this one?
http://www.estocksurplus.com/product_info.php?products_model=BG-9145301-MobA
No, its the one sold directly from sprint
All spelling errors thanks to xt9 on my Evo!
the reason you didn't need a receipt is because its a Sprint only product, and its less than a year old because its for the evo (obvious) and sprint warranties all of there accessories for a year.
You are however by policy still supposed to have a receipt but i'll tell you right now that accessories at sprint stores are fairly loosely controlled haha solong as its rung out of the inventory doesn't matter
oh and BTW every single body glove I've ever sold for sprint was a POS the coating always comes off.
LOL I told ya! Even the one from bodyglove with the foam back is crap. I have had both versions and they are both POS. I will never buy a body glove product ever again, as mentioned they always start to peel as was the case when I had my Lg env touch. Otterbox needs to get the ball rolling so I can buy a case that doesn't explode when you drop it.
Mine broke recently too, I'm going to try too return, what will they do, refund me, give me new one, or can I exchange for different case?
Sent from my HTC Evo 4G using XDA app
I'm on my 3rd right now, the others have been returned without an issue. This one will probably go back soon as well because it's starting to break, that is, unless the Otterbox cases are available before it completely breaks.
This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.
MrDSL said:
This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.
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Damn you, you worthless piece of...
Oh, my bad. I agree with you completely. Good point. Chances are if you have a problem, it's a pretty common problem. If you are calm, they will be much more willing to help.
mine broke at the volume rocker, and they wanted to give me a cheesy ass rubber one.. I said EFF that, i just ordered 2 seidio rugged cases for me and my bro.
TJDuckett said:
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
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you sound like a delightful person...
before i got my case from BB i went thou 5 of them POS bodyglove cases
Just remember retail employees are there to sell you crap and help you, make it easy on them and let them do there job.
they didnt make the case, they didnt make the f'ed up billing process, they didnt make your problem haha.
Altho I will admit I f'ed up some peoples sprint accounts before, minor stuff, always fixed it, just a email away haha. very rare.
I got one off Ebay for five bucks. I wonder if sprint would replace it.
Sent from my PC36100 using XDA App
I threw mine in the trash today at lunch...
Does it have to be within 30 days from purchase to get it replaced or refunded?
No, all accessories are covered with a year warrantey. I used up 6 of those crappy cases and never had a problem returning them.
They even let me return my last unbroken one and credited it towards the purchase of a new otterbox case.
I bought my evo used and it came with a Body Glove case. I have to say it is the biggest pos i have ever seen. The grey rubber back is peeling off and yes the part by the volume broke on mine too. I just filed down the sharp edges, I like having easier access to the volume. I'm going to be a freeloader and see what they will offer me in exchange.
rahb0sse said:
I threw mine in the trash today at lunch...
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Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift
Jfree3000 said:
Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift
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you should be able to! i did this last night and all i paid was the $10 difference for the otterbox! the reps says he has replaced more than 10 of these cases!
Yo guys, Had a bad day today.... Broke the screen on my phone. Does anyone know where to get replacement screen's from now a day's? Preferably not Ebay as i hate it but If that's the only place i guess i must. Now I have checked ebay but the ammount of Galaxy Nexus S Screen's that are on there it didn't seam like anyone would have any replacement screen's... could be wrong though! Any help appreciated
Kind Regard's James Mackay
You broke the screen already!? What happened?
You not going to tell me that you didn't insure device worth 500quid?
Sent from my GT-P7510 using xda premium
ill admit that this is the first phone ive had that i DID insure !
What happened? ... How is broke?
I was wondering how long it would be before someone killed one. I very much doubt you'll have any luck sourcing a screen for one this soon after it's release, your only choice might be to contact Samsung regarding repair I'm afraid.
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
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There wont be any replacement screens out for quite a while im afraid, maybe 6 months or more as this is such a new phone and all available stock will be going to make the phone itself or held by samsung for repairs. As mentioned before your only option if you want it fixed is to send it back to samsung for repair or claim under your contents insurance if you have accidental cover.
Mark.
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
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do you have accidental damage on your home insurance? might be worth checking if they will cover you that way. All my gadgets are covered this way, whether inside or outside the house.
God know's ha, I'm currently living at my mother's so no idea if she has or not! Ahhh well, as i said i didn't expect there to be any screens. I can still use the phone, and at the moment can't be arsed with the hassil of ringing all these place's to check if they will replace it. Thanks anyway's guys, Got a perspective from it if anything .
Did you pay for it with a credit card? You may be covered for accidental damage eg barclaycard:
Purchase protection
Buy eligible goods worth over £50 with a Visa or MasterCard credit card and they will be protected against accidental damage, loss or theft for the first 90 days, subject to an excess of £50. If any of these occur in that period, you should notify us within 45 days of the incident, and the police within 36 hours. You're covered for:
Sent from my Galaxy Nexus using XDA App
You might want to look into a warranty like square trade. I was looking at insurance options myself and square trade seems to be the best. They allow you to buy insurance for a phone that is up to 30 days old. It might not be the most ethical thing to do to buy it for an already broken phone but they wouldn't offer that service if it wasn't profitable for them.
The plan is not cheap, and there is a deductible for replacement but it beats having a broken phone for 2 years.
http://www.squaretrade.com/pages/android-landing1#coveragePop
wizkid6000 said:
can't be arsed with the hassil of ringing all these place's to check if they will replace it.
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I am shocked . 500 quid phone barely a couple of weeks old and you can't be arsed to get it fixed? I would have literally in tears!
i saw on eBay it has already full housing.
The only parts site I know of is cnn.cn.
It doesn't look like they have anything for this phone right now though.
Well it isn't that bad. I can still use the phone perfectly and only notice the cracks when the screen is off. I can't get hold of a screen and am not dealing with insurance company a cause I feel them to be a majour pain in the arse. No point in getting worked up over something I can't change . I'll buy a screen when I find one online. Thanks for all your options though
Sent from my Galaxy Nexus using Tapatalk
I'll be going to china on december 7-8 and 14-16, i'll check it out for you, i'll look on the 7, and let you know, and if the price is ok, you can paypal me and i'll buy it on the dec 14, at present i'm searching for white nexus s battery cover for members in this forum.
dont expect the screen to be cheap, i remember the nexus s screen cost approximate USD 120 when the phone was first released.
I have had my Galaxy Nexus for 5 days, and have also cracked the screen.
Problem is I have no idea how it happened. Phone was fine this morning when I set out for work and put it in my trouser pockets. But when i got to work and went to use it there was a huge crack across the screen, about at the point where the curve starts.
So i thought i would try my luck and see if I could get it replaced under warranty, as i had not dropped it or damaged it in any other way, so felt it was a manufacturing defect. Unfortunately I had no luck. As far a Phones4u (Where ig got it from) are concerned a cracked screen is accidental damage, so i will have to pay to get it repaired.
Then they quoted me a cost of £40-£70 for the repair, with the final cost inside that range depending on the amount of damage they had to fix. Now if the fix comes in under £70 i will be extremely happy. When i broke a Galaxy S screen it was £70 for the part alone, so under £70 for the part and fix looks like a good deal, so i accepted thinking i would get nowhere with my warranty argument.
I am waiting for the catch as currently it sounds too good to be true, as i was expecting something closer to £200. I will let you all know how it goes.
Pics or it didn't happen
telepathically sent with my Galaxy Nexus which is being imprisoned by FedEx
pics
same thing happened to me, dropped from 2 feet onto linoleum.
still very usable, only somewhat annoying. guess i will wait a few months for replacements to appear. in the meantime i am ordering a case. also just want to say i have never dropped and broken a phone in my life before this.
So I received my phone yesterday straight from the Play Store. I started to use the Toolkit and everything went smoothly. I even put an XO screen protector on it.
Then this morning I noticed it. There's a marking on the bottom left corner of the side of phone. It's looks like a laser marking similar to those found on sheet metal. It doesn't affect the functionality of the phone but if I'm paying 400 for a phone I expect it to be in top notch condition. This could also affect the resale value of the phone. So I got in touch with Google. I was hoping to get some sort of credit (Google Wallet, perhaps), but the representative wasn't unable to do that and connected me with Samsung instead. They're going to send me a replacement phone and put a hold on my credit card while I ship this one back and they'll inspect it. I hope return process turns out okay. I've already removed the screen protector and flashed it back to stock.
I returned two phones with faulty screens(one had a whole column of pixels die day 3) but I would've kept them if that little mark was the only problem.
Slap a case on it and you'd never know it's there, though as it is it's not a bad little birthmark anyway. I doubt that very slight defect will effect its resale value very much. The perpetual deluge of new phones coming out will be doing that.
In my personal opinion, if that was the only thing wrong with the phone I would keep it, especially when a lot of warranty returns result in refurbs (not certain if that is the case with the Play Store). In fact, to me that would be like a birth mark and add character to the phone. To me it actually looks kinda cool, but that's just me.
It's like a sexy birthmark on a beautiful woman. Or freckles. Don't know why those things bother some people.
I have a mark in the exact same spot only its a straight line not an "s"
Sent from my Galaxy Nexus using Xparent ICS Blue Tapatalk 2
I personally wouldnt return it for that as long as it was working perfectly. The replacement might act up, you never know.
Mmmm... Samsung's RMA department still hasn't contacted me yet to get my credit card info. I'll ask if the replacement is refurbished. I'll keep the phone if it is.
Sent from my SGH-T959 using XDA
Yeah, you have a chance of getting a replacement with a bad screen, bootloops, broken usb port, or other issues, which is way worse than that mark.
Still, you're entitled to a replacement if you're not satisfied. Hope you get a good one.
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
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Not really high. One percent of a million phones shipped is still 10,000 units that slipped through quality control.
It's just that as soon as someone comes across an issue, they immediately post it here (like you did). So we pretty much know ALL the problems this phone might encounter.
yea if the phone is perfect hardware wise i'd definitely keep it. they will most likely send you a refurb. you're going to regret it if you get a phone with a bad screen.
you're going to put a case on it anyway right? and if you don't you're going to get cosmetic defects from scratches anyway
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
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What did you feel like earlier? Some of us paid over $700 for our phones.
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@rbiter said:
What did you feel like earlier? Some of us paid over $700 for our phones.
...
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Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
monstah_rain said:
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
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Im not talking about early adoption. I was inferring to the high nose @ $400.
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I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
monstah_rain said:
I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
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You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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I've already acknowledged that my issue is extremely minor compared to others and I've already contacted Samsung to cancel the RMA because I don't want a refurbished phone. Regardless of what the issue I had with the phone, you make it seem like I have less of right to complain because I paid less for the same phone.
@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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u're not getting his point
anyways, if u buy something, even if it costs 10$, it should be as described and without any defects (whether purple-ish screens or like the one OP got). he paid for something according to a description, and when it arrived it didn't meet the descriptoin they advertise it upon. he has the right to get a replacement, and not a refurb, but a brand new device.
Just got my note 7 in the mail. Looks amazing. However I do see the light around the sides hitting the metal bezel and on the top right there's a bit more of a gap and I'm actually able to squeeze the screen closer to the bezel and close the gap. Is this normal? I can fit paper in between quite a bit too
Why won't this XDA app let me upload pics! Keeps saying network error.
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
With the rush to get replacement units out, I expect the defect rate will be higher than usual. You should do an exchange, otherwise you'll have crap under that screen eventually.
Sent from my SM-N930T using Tapatalk
I dont think that gap is normal, I'm looking at my device right now and I can tell you there shouldnt be a gap large enough for paper to get through, or that will be some low level IP68 rating...
God I'm pissed. Why can't I upload pics on here? Yes I can fit paper through all around. Only top right spot can I push the screen and close the gap a bit. I called Verizon and they won't ship me out a new one unless I pay $215 again. Upgrade crap. I can't afford another $215 our of my account and wait 10 days for a refund!
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
alltaken123 said:
The gap is a manufacturing intention according to the user manual, page 228. I guess it depends on your expectation and willingness to take the Note as it is. Mine is sealed on the replacement, I feel that Samsung made mention of the gap in the user manual to cover manufacturing tolerances this time around.
I think this because the S7 Edge and S6 Edge+ had wide ranging display fitments between identical models, in my experience.
Can you slide a piece of paper inside?
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Yeah i can slide paper inside but it stops a few mm in and doesn't extend so I can see it under the screen or anything. Only the top right can I push the screen down and close the gap more. Everywhere else is tight but can still see light reflecting off bezel. Idk if that's normal or not. At this point idk what to do. I can't even upload pics on here.
NIKKOTUASON said:
Ya that's BS. If that were to happen to me I'd walk into my retailer and demand a new unit especially when it's still under warranty. To me it would clearly be an imperfect device and when I'm paying that much money for it I expect the best it can be.
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I'm an hour and a half from any Verizon store...
Sounds like many others that had this on their devices. Not that i'm trying to erode your annoyance, it's your perception - but yeah, the gap is normal to a point in this Note version.
Chadly said:
I'm an hour and a half from any Verizon store...
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Good luck man hopefully all goes well and you get a device you're happy with. If they give you another one I'd inspect it in store too.
Why the hell can't I upload a pic of the gap...tried with the note and my s6... says network error.
Here is the original thread on the topic:
http://forum.xda-developers.com/note-7/help/please-check-phone-build-quality-issue-t3451813
Idk what to do at this point. I bet most of them have somewhat of a gap. Maybe I should just keep it.
Have a read of that thread, it's perfectly normal on some units and doesn't affect the device. If you're worried, give it a bath and take action in these early days. Enjoy your phone, it's stunning and I'm sure it's water resistant still.
Okay. Im feeling better about it after reading that thread.... the neo hybrid case I order will cover up the leaks anyway...
So I shouldnt worry that one spot of the gap(top right) I can pinch and see the gap decrease a bit? I cant do this to any other spot.
Just upload to an image host site and post a link...
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
alltaken123 said:
I would try out the device in water, it's likely very well sealed but will give you peace of mind, if it fails, new device, otherwise it's a device you know is perfectly fine.
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What if it fails and it's ruined and they won't give ne a refund?