Visual Voicemail Problems - EVO 4G Q&A, Help & Troubleshooting

Hi all!
This is my 1st Evo post (maybe 1st post period) and Im having trouble with my visual voicemail. I am on the latest firmware, the phone is brand new (got it 2 days ago).
When I open the visual voicemail app, I press menu and click undelivered messages. Sitting in this folder is "[email protected]". Ive tried resending it, no luck. I cant delete it either. I get an error message stating "there is a delay in setting up your voicemail. Your message will be sent as soon as this step is complete." Also, when I hold the 1 key down, it doesnt take me to VM, it just rings and I get an error message. I have to dial my own number to get to my voice messages. What am I doing wrong?
Problem 1: No visual voicemail
Problem 2: Holding 1 key doesnt take me to VM
Thanks in advance for anyones help, it is surely appreciated!
Chris

I forgot to mention, I have full service strength and I can use the internet and get email over the 3g/4g connection.

I called customer service, and they told me to call back on a different line. Wish I had one........

It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.

Sirchuk said:
It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.
Click to expand...
Click to collapse
Will do, headed to a sprint store now.
Thanks for the forum ettiquite info too

here is how your fix this problem...
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time and frustration!

1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality

donatom3 said:
1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality
Click to expand...
Click to collapse
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App

sjr19 said:
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Go to settings in google voice then voice settings you should see your mobile number and a link to enable google voicemail on this phone.
Basically you're going to dial *28XXXXXXXXXX which is your phone number.

peakay said:
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time apd frustration!
Click to expand...
Click to collapse
I had this exact problem when I ported my old number to my Evo. I went to a Sprint store and they called CS, and I watched the keystrokes the rep did so I'd know what he did. I think the code for this is different for everybody. I just realized today that when CS did this for me, the rep dialed ##xxxxxx# where xxxxxx was actually my MSL code (just looked it up today and it looked familiar, now I know why).
So enter your own MSL and you should get what you need.

Related

Youmail voicemail system

Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
ameridane said:
Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
Click to expand...
Click to collapse
I wonder if you have to have your device "unlocked". I have changed my voicemail number to my main answering services vm and it works fine.
hmm
Well, I'm fairly certain that my phone is unlocked because I've modded it ALOT. Unless you mean SIM unlocked, in which case I don't think that it is.
ameridane said:
Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
Click to expand...
Click to collapse
I just signed up for YouMail a couple of days ago. Lovin' it. What I did was change my Speed Dial #5 to the YouMail voicemail number. My Speed Dial #1 is still for T-Mobile voicemail. After doing this, my calls get routed to my new YouMail number and not the T-Mo number anymore. It works pretty well for me. When I check the voicemails on the old T-Mo number, it only plays the old messages left before switching to YouMail.
Try using another Speed Dial number besides the #1. I think that one isn't changeable.
what does youmail offer that tmo voice mail doesnt?
AbsoluteDesignz said:
what does youmail offer that tmo voice mail doesnt?
Click to expand...
Click to collapse
YouMail allows you to set custom voicemails for multiple callers. It also allows you to use "Ditch Mail" for telemarketers, blocked callers, and unknown callers. Ditch Mail gives the caller a generic message stating that you aren't receiving calls from blocked or unknown callers and to try again from an unblocked number. Then (here's the clincher) it hangs up. You can also view and listen to voicemails via email. It's great.
Ive had it for a week, and love it! My friends get the silly VM messages... all else get the SMART VM where it states the name of the caller and says Im not available...
great stuff
not a bad solution but...
while changing my shortcut number five to the youmail number will be a nice shortcut to it, does that mean that if i use youmail, i'll neve get a "new voicemail" notification again? it's gonna use up a lot of texts if every vmail i get has to be announced via text message.
you can set it to only send you emails... I have a 300 txt msg plan... and didnt want to eat them up with youmail messages. SO, I set it accordingly.
hmm..
I totally understand that it is possible to do that, and if it comes down to it, I'm fine with that, however, I'd love it if youmail was more fully integrated with my phone. Ergo, if I could change the number for the voicemail system (which youmail says that you can) and receive vmail notifications, it'd be perfect. Does no one in this quite impressive community know where the registry edit would be to change that number? Thanks for all the help!
patiently awaits a response to the previous question.
Youmail offers the chance to have custom voicemail messages to specific callers...one for your love, one for your mom, one for your boss, etc... it will also transcribe voicemail messages and either txt them or email them to you! lots of other finer points... but thats a good overview
ameridane said:
I totally understand that it is possible to do that, and if it comes down to it, I'm fine with that, however, I'd love it if youmail was more fully integrated with my phone. Ergo, if I could change the number for the voicemail system (which youmail says that you can) and receive vmail notifications, it'd be perfect. Does no one in this quite impressive community know where the registry edit would be to change that number? Thanks for all the help!
Click to expand...
Click to collapse
Is your service prepaid? If so, prepaid T-Mobile voicemail #s cannot be changed.
contracted
Nope,
I have a monthly plan, and even when I called the guys at tmo about this issue, they said that they can see my trying to change the number, and that it should be changing on my phone. I just need to find out where in the registry that phone finds that vmail number, and to change it. Thoughts?
Wow lol
I can't believe noone responded to you, bro. It's pretty easy. Do the following:
1) Settings
2) Phone
3) Call options
In there you will see Voice mail number, change it to youmail's #.
On the other hand, this service looks pretty promising. Thanks to you guys, I now know about it. I really hope it works in Canada too.
Will try right now
EDIT: Great, It doesn't work in Canada That sucks...Oh Well...One day I guess.
where?
sounds very impressive could someone provide a download link to this app?
The multiple voicemail responses and the voice to text of Youmail sound interesting and I will check it out after this post. Youmail looks better, just wish it had mobile call screening.
I use Callwave free version because it has mobile call screening which allows me to actually listen to the person leave a message in realtime and answer it or ignore it with one button.
GJSmith3rd said:
The multiple voicemail responses and the voice to text of Youmail sound interesting and I will check it out after this post. Youmail looks better, just wish it had mobile call screening.
I use Callwave free version because it has mobile call screening which allows me to actually listen to the person leave a message in realtime and answer it or ignore it with one button.
Click to expand...
Click to collapse
can you guys provide links of download for Youmail and CallWave? thanks.
RussianSolja said:
can you guys provide links of download for Youmail and CallWave? thanks.
Click to expand...
Click to collapse
I sent you a PM regarding the matter. I don't think we can post websites and such. I might be wrong though. Check your PM.
Rip Syntaxx said:
I sent you a PM regarding the matter. I don't think we can post websites and such. I might be wrong though. Check your PM.
Click to expand...
Click to collapse
never mind ive googled it thanks (GOD BLESS GOOGLE!)

Dash and GoogleVoice

I've been messing around with my GV number and i've been looking for a way to make it so that all unanswered calls on my phone go to the GV voicemail.
I've tired using unconditional forwarding.. like i believe its *61*GVnumber# i could be wrong though..
Has anyone else got this to work?
I think it will work as long as you do not have your mobile number set up as part of the GV ring list. You will end up with a loop.
Can anyone ever get the call forwarding options in the settings to save?
I've never got it to say anything but an error.
Just change your t-mobile voicemail number to your google voice number on your Dash
after looking in to it i noticed something i overlooked. If you on a flexpay account like i am then tmobile has forwarding disabled. i guess if i want that feature to work ill have to get a contract, unless i wait till project dark is announced
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
Click to expand...
Click to collapse
Actually i did try this and it worked... until i noticed that the no reply option in call forwarding is set to a custom number that's very close to my orginal voice mail number..
Hey guys, I was reading this article earlier about Google Voice...it made me wish I had it. Check it out:
http://lifehacker.com/5382770/make-unlimited-free-calls-on-your-cellphone-with-google-voice?skyline=true&s=i
I also read that they're now letting members invite people.
This might be a [email protected] question but, if you like the article what are the chances one of you might invite me? Hahaha, sorry if it is but I just had to ask!
I have a google voice account. It doesn't seem that the invite feature is available (to me atleast). Realize that unlike with G-Mail, inviting is tougher with Google Voice because Google could always pay forward and expand their ever-so-gigantic server space, but there are a limited number of available phone numbers. Due to that exact fact, I feel like Google Voice may NEVER become fully accessible to everyone unless we adopt an 11 Digit or more phone number. That is just my opinion, as horrible as it may see, although I really do HOPE that everyone gets to use Google Voice. So far from my experience it is awesome!
Thanks for the info Cyclone. You're right, it probably won't be available for everyone. But according to the Google Voice Blog referenced below you and every other account holder will get three invites...eventually. Just to begin with.
http://googlevoiceblog.blogspot.com/2009/10/invite-friend-to-google-voice.html
Thanks again
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
Click to expand...
Click to collapse
How do you do that?
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
Bupahs said:
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
Click to expand...
Click to collapse
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
Click to expand...
Click to collapse
You are getting it wrong. That link works, I can attest to that because I did it myself. When you call VoiceMail on your phone (by holding 1) it is preset to call the TMOBILE voicemail, which will have nothing in it. What the set-up does is change the configuration to forward missed calls etc. to the google number. If you want to access that Voicemail, you have to set the Keypress (or whatever) to call your google voice number.
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
memphis10 said:
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
Click to expand...
Click to collapse
it wont work with flexplay, tmobile disabled it. what do you have your no reply set to? if its voicemail then you i believe you can change that it in the phone settings.
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
Click to expand...
Click to collapse
As I stated in my blog "if you change your service providers voicemail number in your device settings to your Google Voice number it will automatically call your Google Voice number when you press and hold the 1 key (T-mobile)."
This means after you have set everything else up (by entering the code given to you by Google in Google Voice) YOU have to manually change the voicemail number in your Devices settings to your google voice number, in the Dash 3G it is under call options.

[Q] Google Voice on VZ

Just came over from T-Mobile and can't get Google Voice to work as my vmail. Is there a reason for this or am I doing something wrong?
Sent from my Galaxy Nexus
mine works fine, although it tries to claim it won't during setup of google voice. It was previously set up with another phone, so. Are you worried about the setup errors? If so, try just finishing anyway and test if you are getting vm forwarded properly/calls/texts.
If you aren't, should go to google.com/voice and try to link your verizon phone # to your google # from that end (or relink if it's acting funky)
I got the same error message, but it worked anyway.
Sent from my Galaxy Nexus using xda premium
I had to reenter it a few times before it would keep the settings on my Tbolt, then I had to set up vmail forwarding. I think it was like *71+GV number or something like that. Google it, and use both *-- numbers. Has worked fine since then.
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
dlaciv12 said:
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
Click to expand...
Click to collapse
That worked like a charm.
dlaciv12 said:
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
Click to expand...
Click to collapse
Ya same here!
Sent from my Galaxy Nexus
The message regarding this carrier not being supported only seems to be a problem on 4G phones. I just came from a RAZR and saw this message.
That being said, If you're new to Google Voice on Verizon you have to dial *71 followed by your google voice number to setup Number Busy/No Answer Call forwarding: e.g. *71XXXXXXXXXX
To deactivate this forwarding dial *73
To Clarify (this confused me at first)
*71xxxxxxxxxx (your phone number) THEN press send. Don't *71 then send, it just gives you a "call cannot be completed as dialed" message.
If you do it right, you get three beeps and it will disconnect.
I did this, then test called myself, worked fine. I also changed the carrier in google voice settings (web interface).
IMPORTANT NOTE: I read somewhere that doing this may be considered call forwarding so if your google number is not in your VZ Friends & Family then you may get charged every time it forwards to your google voice account (regardless of whether or not the caller leaves a message - GV has picked up).

Has anybody gotten Google Voice to work properly?

I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
What happens exactly? I was having a problem where it said something to the effect of not being able to retrieve the forwarding number (I don't remember exactly). As a work-around, I ended up configuring call forwarding (to my google voice number) for when the call is not answered which worked for me.
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
You have to do it manually. Visit voice.google.com, settings, and click "Activate GVoice on this phone" for the popup that gives you the dialcode similar to: "*004*<insertGoogleVoiceNumberGoesHere>#"
(It'll work, but, it now takes 60 seconds to forward to voice mail, and can't change it)
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue. I've tried to see if there was a conflict with AT&T Messages and AT&T visual Voicemail, removed both, no progress. I will keep messing with it until I get something to work. I'll keep you posted.
Known issue... Its all over this forum if you use the search function.
Sent from my SAMSUNG-SGH-I747 using xda premium
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue, I also got it to work by manually changing the forwarding numbers but the phone still thinks "my carrier" is the voicemail service, so long pressing 1 on the dialer doesn't take me to google voice and the voicemail integration with the system dialer isn't working either. I also tried entering the *004*<insertGoogleVoiceNumberGoesHere># in the dialer, which seemed to work since there were no errors but the phone still lists "my carrier" as the voicemail service.
I called both AT&T and Samsung tech support and neither were able to "fix it". This was working fine on my cappy with CM9, so I may just move on to CM10 cause I suspect it is something with the Samsung touchwiz framework causing the issue.
I too am having the same problem, both stock rom and Ultimatum rom.
I can forward my number from the website version of Google voice from my computer, but required device voicemail configuration doesn't work. When you click configure it thinks for a second, then it says com.android.phone has crashed.
I tested the voicemail by calling myself, and it did go to my Google Voicemail and I left a message, however it never notifies me that I have a voicemail, even when I open the app, I have to actually hit refresh within the app.
When holding 1 on the keypad it goes to my AT&T voicemail, not like I'd ever use this method with Google voice being all it actually does is calls yourself, but this confirms it's not fully working.
When I go into the phone app, go to menu and click call settings, I scroll down toe voicemail service and choose Google Voice, hit yes when it asks to change to new provider, and I get an error saying "Forwarding number change failed"
After doing the forwarding it should work fine. If you have issues with it try doing it again and clearing data on Google voice.
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Easy way to do it :
1. Go to Phone and then Call Settings
2. Go to Call Forwarding and then Voice Calls
3. Change the number for every type of forward except the first one (that's all calls) to your Google Voice number
4. Go to Voice mail Settings and tap number so you can change it to GV number
Now GV will handle voice mails and hitting 1 will dial GV.
Enjoy.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
rifleman2 said:
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
Click to expand...
Click to collapse
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
EugeneR said:
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
Click to expand...
Click to collapse
This is a GS3 issue not a GV issue.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
droid4sale said:
Big issues i hate im glad i sold mine too many problems.
Sent from nokia i350
Click to expand...
Click to collapse
Lol, sorry that made me lol.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Click to expand...
Click to collapse
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
magistrateee said:
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
Click to expand...
Click to collapse
Absolutely.. It's a free feature with any 4G smartphone plan.
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
Click to expand...
Click to collapse
You don't have to remove ATT Visual Voicemail to have Google Voice work. I had it on my old phone, and my current phone, and GV works fine (except for the fixed 60 delay) using the manual dialcode forwarding method.
I have Google Voice working on my SIII. As many of you have seen, if you try to set up Google voice via their app, you eventually get an error message.
To get around this message, simply set up Google Voice online (on your computer). It works like a charm.
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
ecapox said:
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
Click to expand...
Click to collapse
ecapox's method worked for me. One thing though - the number I put in the call-forwarding settings on my phone is NOT my GV number, but the number the GV website shows when I log in and click activate (ie the *004*<somenumber># - which isn't my GV number).
The voicemail number - the one to designate when you long-push 1 on the phone - is the GV number.
Hope that helps someone!

HELP: Call Settings for Voicemail Non-existing - Can't setup GV or Youmail!!

Hi all, I'm completely new to Android and SG2 but I've spent the past week messing with it. I've got it rooted and everything already.
I'm having one MAJOR problem and can't seem to find a fix. I've read and searched through the forum exhaustively but haven't seen any mention of it. Forgive me if this is a complete Noob question.
So, I'm trying to use Google Voice Lite (i.e. NOT the full integration.) so that I can have that as my default voicemail rather than Sprint. I do NOT want to use Sprint Visual Voicemail but that seems like the default installed program. The problem it seems like though is that Sprint VVM as default affects the "Call Settings" menu. When I go through the Google Voice setup process, at the screen where I press "configure" to continue, the following screen takes me to Call settings and stops. Now the problem is that the Call Settings screen does NOT seem to show ALL the call settings menu items that would allow me to choose which voicemail option (Carrier or GV or something else) I want. And the "voicemail settings" at the bottom is for the default Sprint VVM.
I'm attaching several pics to show what I'm seeing and also 1 pic that shows what the "call settings" screen should look like.
So how do I get around this? How do I see the rest of the call settings menu items? I can't use/setup Google Voice voicemail or Youmail with out it. PLEASE PLEASE Help. Would greatly appreciate any thoughts or feedback. Thanks
As a reference point, I'm using Caulkin E4GT EL29 GB 3.0 Rom if that helps
There's very few gv settings you can set from the phone. Use the website. It looks like you have everything set properly on the phone. Don't forget to turn off call screening.
Ravaged Pheonix said:
There's very few gv settings you can set from the phone. Use the website. It looks like you have everything set properly on the phone. Don't forget to turn off call screening.
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Click to collapse
Yeah I seem to have everything correct and I have gone thru the GV website and everything there is fine. The problem is that the "Call Settings" screen on my phone is not showing the correct options to select whether I want to use my carrier vm system or something else. Basically my screenshot 1 or 2 should look like screenshot 4. Otherwise, I can't even complete GV setup on my phone
I usually don't get that screen either. Try dialing into your voicemail by long pressing 1 and see if it says Google or sprint to see if it actually is taking it
Make sure you have authorized your number on googles website. It should call your phone and ask you to enter a pin number
On the setup VM screen did you dial the number? It changes the default call forwarding number from the sprint vvm number to your Google voice number.
Ravaged Pheonix said:
I usually don't get that screen either. Try dialing into your voicemail by long pressing 1 and see if it says Google or sprint to see if it actually is taking it
Make sure you have authorized your number on googles website. It should call your phone and ask you to enter a pin number
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Click to collapse
I have dialing the voicemail manually and its still set to Sprint voicemail. And yeah I have my mobile # authorized on GV website. I've been using GV for a while on my previous phone...didn't have an Android phone so couldn't use the app. Its just now that I got the GS2 that when I try to setup through the GV app, I'm having problem. It seems like something is making the Call settings menu not show everything. Is there a way to edit it? Where would the files be located?
@slvrap1 - Yes, I dialed the number given on the GV app set (as seen in the pic). It rings, answers briefly and then hangs up. I press the back button to get out of the dialer, press the "configure" button to continue but when I get to the call settings menu, I don't have the options to actually change voicemail option ("carrier" or other) as I should b able to. I'm just completely stumped on this. It seems like I'm doing everything correct both on the phone side and GV website...but just that one settings page that is the problem
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
slvrap1 said:
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
Click to expand...
Click to collapse
Hey @slvrap1, so I FINALLY got it working. I had done all those things you had mentioned but you're right, I was stuck expecting a visual confirmation because in the setup guide and everywhere else I was looking, my call settings menu options on my phone were different and didn't match what everyone was saying. I had tried calling myself multiple times last night and it would just ring ring ring ring endlessly but never hit voicemail. So I basically just gave up for the night and then today decided to try calling myself again and BAM, the Google Voicemail greeting came on. For whatever reason I guess it took a while for it to take effect.
And Basically what it appears is that there is a bug on my ROM or something that prevents the "call settings" menu options to display the proper option but I guess in the end, it didn't really matter whether I had those call settings options available on my phone, as long as I dialed the *28 to activate.
Thanks a lot for all your help and suggestions. Guess there's a lot of quirks about Android I need to learn esp coming from iOS
This probably is obviously not the write forum for that but as familiarize myself w/the system, any list of apps you would recommend?
slvrap1 said:
There isn't a menu or option on the phone itself that will say you are using sprint or Google voicemail. Sounds to me like your getting hung up on looking for some kind of visual confirmation. If it was set up prior to getting the s2 on the same telephone number then everything should still be intact.
---------- Post added at 10:21 PM ---------- Previous post was at 10:05 PM ----------
During the setup if you didn't hear a error message when it dialed *28xxxxxxxxx, the x's being your Google voice number its complete. Did you try leaving yourself a VM?
Click to expand...
Click to collapse
Oh and FYI, when I try to do a long 1 press on my phone, it still takes me to my Sprint voicemail account. Not sure that really means anything

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