I have no idea what's going on, but I can't get my Tilt 2 to tether, sync, or even see my PC. It was working fine one day, then it stoped working only to start working again. Today I spent over 4 hours trying to get it to work. I looked on all the forums to try to get help without any luck. I even hard booted (reset the firmware) and blew out everything in my phone. That didn't do anything other than to lose all my settings and configurations. Anytime I plug the USB cable into the phone (I've tried 2 computers and 3 different USB cables) it just charges the unit.
Would anyone have any ideas or tips I can use to get this darn phone tethering again or seeing my PC in general?
Thanks!
Nathan
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Yeap .. I Had This Happen ...
Had This Happen To Me to..
I had to bend the connector on the tp2 .. so the usb cable "fit" better
autonomous-inc said:
Had the same happen to me. I had to use task29 to erase everything on my phone, then my computer recognized the phone as a storage device. I flashed a new ROM and ActiveSync worked again.
Click to expand...
Click to collapse
How can you use task 29 when you're phone is not connected with the computer?
redoak said:
How can you use task 29 when you're phone is not connected with the computer?
Click to expand...
Click to collapse
Ahah. I don't know. I never bothered figuring that part out. My Tilt 2 suddenly became very problematic, not connecting to the internet, or connecting via Active Sync, so I just used the program tool and task 29 and it worked out.
I just checked out the USB port on the phone. I got a pin that you would normally get when you buy new shirts and poked around in the port. I pulled out a bit of lint. Saw one gold pin was crossed in there and fixed it. Since it was on the bottom though it really didn't make much difference with tethering and such since a regular USB port seems to only use the top.
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
nathantw said:
Plugged in the computer USB into the phone and nothing. Same thing. To think I started all this because first I need to sync my phone with Activesync and second I wanted to flash the ROM with the new AT&T ROM that's out. Doesn't seem I'll ever be able to do that. I think a call to AT&T is in order and maybe I can get a replacement unit. This one is really pointing to a hardware problem.
Click to expand...
Click to collapse
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Seems to be a TP2/Tilt2 issue that's ongoing, the connector on the bottom of my touchpro2 stopped working as a USB connection a couple months back. Lately I've even been having trouble charging it in the car (since the cable bounces around). I'm using a non-stock ROM so I have to find a way to re-lock the phone (after re-flashing OEM ROM) without connecting to my computer.
tjhawkes said:
Silly question maybe, if so I am sorry but,
have you checked through the Active Sync settings on your phone and, if you have settings for the USB to PLC connection, check those. Also start up Active sync on your PC and check how that is set up.
Again, sorry if you have done this.
Click to expand...
Click to collapse
Hi, not a silly question. I tried the phone on 4 different computers that had activesync on it and the phone wouldn't even recognize that a USB for data was plugged in. It worked fine for charging though.
I couldn't find any configuration for the USB port, so I may be SOL.
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
nathantw said:
AT&T was no help whatsoever. They didn't even know what I was talking about when I said tether. Their suggestion since I didn't have insurance was to buy a new phone. Sigh. I saw that AT&T has the phone for 1 cent but I'd have to change my data plan to 2GB with tethering from my current plan of unlimited with tethering for the same price (damn Apple who made them do that).
Anyone have a suggestion on getting the phone I currently own to work? I'm not really inclined to buy software as someone mentioned (sktools). Someone mentioned replog.exe but they never specify if it's on the phone or the PC. Any ideas?
Thanks.
Nathan
Click to expand...
Click to collapse
The phone hasn't been out for even a year, so you must have had it for less than a year. So its still on warranty, unless you bought a refurb. All ATT's phones are warrantied for one year. Refurbs are warrantied for 90 days.
http://telephones.att.com/telephones_ui/support/dsp_limited_warranty.cfm
Also, assuming you bought the Tilt2 at the subsidized price, you will not be eligible for the 1 cent discount price. You only get to purchase one phone "upgrade" at the subsidized price every 2 years. You will have to pay full price ($400) minus the $250 discount they have right now, so it would still cost you $150.
Try calling ATT again, it seems the rep you talked to didn't know much about smartphones or their company's data plans (since they didn't know what tethering was), or about their warranty policies.
Unless your phone is very different to my UK version it will have settings to allow it to use USB and maybe you should look further into the set-up on the phone itself.
The settings I have are in
Start/Settings/Connections/USB to PC.
Also,
if you run Active Sync on your phone and select Menu the connection needs setting there for USB.
Bluetooth
Have you try teether with Bluetooth? It is not a fix but at least this would be a work around plan. I can teether with Bluetooth or USB connection.
Thanks for all the help and suggestion everyone. They've been very helpful.
tjhawkes, I've been using the USB to PC for as long as I have had the phone. I guess that's what was meant when it was suggested I configure the USB?
chompx2 - I don't have have bluetooth on my desktop PC.
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
That said, I have an old Tilt with a broken screen. I was going to take the USB port from that phone and install it on the Tilt 2 and see if perhaps that was the problem all along. I just looked at the USB port in my Tilt2 and one of the bottom row has a pin missing. Must have broken off. However, I can't imagine that being the problem though since a regular USB on a computer only uses the top row. Sigh. Technology.
nathantw said:
Redpoint - my phone was a refurb so I guess no warranty for me. I would be happy to pay $150 to get a new one though if that's what it cost. I tried to get the representative on the phone to do it but she refused(!) thinking I could get it cheaper somewhere else. I looked on ebay and everyone seemed to be selling it for $250. So, if $150 is what it cost, then I'm game for that.
Click to expand...
Click to collapse
Appears I was wrong about having to wait until your contract was up to get the 1 cent deal (check out posts 13 and 14 on the following thread):
http://forum.xda-developers.com/showthread.php?t=739606&page=2
I say go for it, since it sounds like you have a hardware issue (pins on USB port damages).
nathantw said:
I was going to just buy a new Tilt 2, but thinking back the USB connector has been pretty flaky to begin with. Sometimes the unit will work when plugged in and sometimes I had problems. It could be that my phone was failing all this time and that's why it's been flaky, but others have had the same problem. Since I need tethering I might still buy a new HTC phone (I hate to do that since I'm not too thrilled with the way they design the phone) but just not the Tilt 2.
Click to expand...
Click to collapse
You will need to buy a phone that works on the AT&T high speed network. I don't think a "world" HTC phone will work with anything except EDGE.
I had the same no USB problem with my phone. Would charge fine via the cable, but no transfers, PC's wouldn't recognize it, etc, etc.
Took it into an AT&T store and they accepted it on the spot for a warranty exchange. They did the usual inspection for damage, water/moisture contact & such, but were happy to replace the phone for me.
I had a non-standard ROM on the phone, and changing the ROM and Hard-SPL back to stock via the MicroSD card was a bit of a challenge, but I did get it done in the end.
I was still able to sync via Bluetooth and use the Wifi Router on the phone for internet access for my PC, so overall, I would say that the lack of USB functionality wasn't a game ender for me, but I agree that it is annoying!
Cheers and good luck.
Because I like beating a dead horse with a stick, I thought I'd let you know what I ended up doing. I went to the AT&T store as suggested and they wouldn't exchange it. I called AT&T warranty and they wouldn't do it. The USB port's right audio pin got pushed into the phone so any type of USB damage would have ended up costing me over $300 for a new phone. I bought what I thought was the right port from a cellphone parts company in Hong Kong. Turned out the USB port was soldered onto the motherboard so I couldn't use the part. However, while the phone was open I pushed the pin back out and now the audio works again.
Syncing and tethering, however, is still dead. What's interesting was that it was working reliably, especially while on vacation just a week beforehand. Not sure what caused it to die.
So, I've basically given up. I fixed my old HTC Tilt (Kaiser) LCD screen and now I'm just going to tether with that phone instead. Sad because that phone is more reliable than the Tilt2. Too bad it didn't have the nice screen and a nice music interface.
Ouch, I had similar problems but with my Kaiser not my TP2 so I hope the same doesn't happen. I did some research and it turns out that the reason that micro USB connections are now the standard are that they have a much more reliable life cycle than the mini USB connectors the TP2 and Kaiser use (and lots of other Kaiser users complained of the same failure).
In brief, we're all doomed.
Related
so, when I connect my excalibur to my PC it shows up under USB Devices as an unknown device, I will show pictures once the phone is done resetting, now I was just going to RMA it but I only spent $100 on the phone itself.
First the lady over the phone tried to convince me not to RMA it and just said "oh well just put things on the [SD] card if you cannot connect to your computer."
Then after arguing for 30 min they want me to pay to ship it back, pay to ship the new one here only after I had already spent money to expedite the shipping when I originally ordered the unit (not to mention I had to wait another week as it was because they were "out of stock" B$), and I only get the subtotal back, so a Month later I will have spent about $180 on this phone, F*** that.
Few extra things: In bootloader mode I can get the unit to be recognized so that I can put on a new ROM, so I did that and I still cannot connect the unit to my PC. Also i tried this on a different PC as well. I can't remember if I left anything out......oh yeah and I did change the connection under USB to PC (even after Rom format). If there is anything else you might be able to think of or come up with this would be appreciate.
Specs:
Windows XP SP3
ActiveSync 4.5
S620(that won't connect)
Also:I am going to trying Vista and 7 x86 to see if either will work but if there are any suggestions please do so to help.
Sorry if I keep saying "Unit" instead of "Excalibur" or "Dash" it's a habit that I picked up from working at Geek Squad :S
since you know your usb cable is good, uninstall and reinstall activesync, it happens to me sometimes when i get the three audible dings instead of the two when i connect my device.
welll.....
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone
overxtone said:
I did that too, I uninstalled active sync, reinstalled it. No go, then tried it on the other computer with a fresh install of active sync with nothing paired to it or anything and that's how I got it up to re-flash to ROM(only in bootloader)....
Update: Will not be recognized by XP, Vista, or 7......soooooo it's gotta be the phone
Click to expand...
Click to collapse
Why not try using WM5torage set to SD Card 'mode'? If that won't work, then it is a sign that maybe the USB component on the phone is damaged
Windows Mobile Device Center 6.1 and Windows 7 RTM worked fine for me.
The point
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way
overxtone said:
of the topic is to give help on solving this issue, not rubbing in my face that yours works , read the first post all the way
Click to expand...
Click to collapse
suggestion?? have you tried to connect via bluetooth? and is your cable a sda cable of just a standard 5pin usb/mini-b cable. I had previously purchased a usb/mini-b cable for a blackberry and it worked with my dash for about a week then it stopped working, i couldn't sync on any computers all i got was you described; an unknown device. I went to tmobile and got a SDA/MDA data cable (the end it actually shaped like the phone plugin not the mini-b shape) and since then i have had no issues with it. its worth checking out at least.
seee
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?
overxtone said:
he actually game me some advice , thank you sir. I will try because the one they sent me was a mini-B USB adaptor that said it was compatible, I am going to see if I can get my hand on a actual HTC cable, any suggestions on where to get a legit one?
Click to expand...
Click to collapse
just head into a tmobile store they can not resell returned parts in cell phones so any data cables that come with a phone can not be resold, this means that they are legitamitly extras and they should be able to give you one free of cost. if not they are about $20 new
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
froman said:
hello everybody
well as the title says, my touch pro 2 from t-mobile doesn't work properly.
without a reason the usb connector stop working, only works for charge the battery, activesync, storage, internet sharing and others thing uses the usb cable doesn't work, I don't know if this is a know problem or is a malfunction of my device
PS: I am using the official WM6.5 from HTC.
thanks.
Click to expand...
Click to collapse
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
wpbear said:
Try a different usb cable, different usb port, reboot pc and try a different pc. if none if these fix it it is the TP2 but to check if hardware or software you may need to do a hardreset.
Click to expand...
Click to collapse
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
froman said:
sorry I forgot that, I already try 3 different usb cable, 3 different pcs (windows, linux, mac) and already hardreset the tp2
ok, I gonna kill myself with the usb cable
Click to expand...
Click to collapse
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
macaraballojr said:
Try Settings>connections>usb-to-pc check and see if advanced usb or something like that... not next to my phone right now to see exactly what it says and make sure its checked had a problem similar to this and this did the trick for me
Click to expand...
Click to collapse
nothing
froman said:
nothing
Click to expand...
Click to collapse
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
macaraballojr said:
sorry... I have 1 Last Idea.... Make sure activesync is set to use a usb connection...
Click to expand...
Click to collapse
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
froman said:
so many thanks for you interest in found a solution, but I already try that too,
I don't use windows, I use osx or linux, when I connected the phone to any so, always ask "active sync, disk or share internet", but now, nothing happen, only change the battery charge light.
this is very weird for me, I really care my phone, is my baby , is my business tool my partner, without it I can not work, I mean, I realy care it, never a fall, never a strike, I don't understand what happen
PS: anybody sell a TP2?
Click to expand...
Click to collapse
Sorry I couldnt help you out bro... I know wha you mean about these devices... i go thru withdrawl if i leave my phone at home just to run to the store... lol...
I have a tmo tp2 im using right now i looking to get rid of it only because im on att and cant use 3g with the tmo phone.
dont have n e pix yet but its in really good condition. i have it in the silicon case bought from tmo and selling it with a 2gb micro sd. my father had a warrenty exchange right b4 he gave it to me. shoot me a pm if ur interested
This same exact thing happened to me on my Touch Pro 1. It just stopped working. I even called to get RMA info, but never got around to sending it back.
Then suddenly one day, it started working again. I have no idea why. One thing that I did notice though was that the contacts seemed to not work so well... like, if I pushed the cable to one side or another, I could get it to make contact... but eventually it started working just fine without any issues.
It's still one of the world's most compelling mysteries. It will unfortunately never be solved, since I have switched to a TP2.
Same exact issue as mine. I had to return mine. The new one worked perfectly. The reason I think mine went out was a 3rd party charger. Did you happen to use a 3rd party charger to charge your phone?
Does anyone else have some phone hardware issues?
My power button works only if you press the back of it and my USB port randomly disconnects from PC mounting. I don't understand how this phone is supposed to last 2 years. I've had mine for 9 1/2 months and it already has some problems.
Amphibliam said:
Does anyone else have some phone hardware issues?
My power button works only if you press the back of it and my USB port randomly disconnects from PC mounting. I don't understand how this phone is supposed to last 2 years. I've had mine for 9 1/2 months and it already has some problems.
Click to expand...
Click to collapse
Yeah I'll be possibly replacing my power button soon. For as great a phone as this is it does have some major hardware issues..
I think Verizon must pay HTC less than the other major stores..
The Eris had a bad trackball but the hero worked great..
Never had the Inc so I can't speak for it..
This phone has the bad charge port and power button but the evo, evo 3d, etc all seem really solid..I think the Inc s even has less complaints.
Idk though.
Sent from my Incredible 2 using xda premium
Yeah, this is probably my last HTC device for a while though as my next one will be the Galaxy Nexus or the S3 depending on release date specs, etc.
I know this is not completely on topic, as it was a software problem, but my phone lost the ability to receive texts whenever I flashed anything. Apparently it was a problem with the code and I found a hot fix from the Inc to fix it.
I don't think we should be running into code problems from a year ago still.
Amphibliam said:
Yeah, this is probably my last HTC device for a while though as my next one will be the Galaxy Nexus or the S3 depending on release date specs, etc.
Click to expand...
Click to collapse
If the galaxy nexus runs anything like the nexus s 4g from sprint I would avoid that phone, my fiance has one and I had to root it just to get it to work work better but it still has issues like slow to load web pages and not connecting to the market both over mobile network and wifi
Sent from my ADR6350 using Tapatalk 2 Beta-5
1. You probably had a lemon.
2. Read a Gnexus review
3. Issues: battery life and signal
4. 4.0.4 fixes signal
5. AOKP with GLaDOS/lean kernel fixes battery
6. You now have a phone with no issues that runs with no lag.
My power button was broken the day I got it. I told the Verizon rep that I couldn't press the top button correctly (being left handed doesn't make it any better). He said it was fine so I just believed him. I got a silicon case with a "button replacement" for the power button. It would push the button in. I can't live without the case. It takes me forever to lock the phone without the case.
USB mode
When i connect my usb to pc it doesnot show the diskdrive in my computer...i did check in settings and selected DISK DRIVE option but it does not show the drive in my pc...but my phone charges on connecting it to pc...i am all confused what to do....
knock on wood ive never had an issue with the htc phones ive owned...my inc2 has been rock solid since i got it last july, and my og inc is still chugging along (now being used by my parents) 2 years later
my wife's tbolt has been fine hardware-wise, just the general terrible battery life associated with first gen lte devices
my other experiences with non htc are mixed: my first fascinate lasted from october 2010 until last june when the speaker gave out (inc2 was actually a warranty replacement for it), but the 2nd one i had (donation) was pretty solid and is also currently being used by my parents (not sure which one uses the og inc and which uses the fascinate)
when i had a droid x, it was ok on the hw front...but generally speaking moto is ok with that...its the software issues that kill you
rushabh62 said:
When i connect my usb to pc it doesnot show the diskdrive in my computer...i did check in settings and selected DISK DRIVE option but it does not show the drive in my pc...but my phone charges on connecting it to pc...i am all confused what to do....
Click to expand...
Click to collapse
Depending on what Rom you are using you may have to unselect the ask me every time option.
Sent from my ADR6350 using Tapatalk 2 Beta-5
I recall people having power button issues a few months after the phone came out and some of them returning it because of it. I mainly saw it on another forum but occasionally it popped up here.
I've had the USB issue be weird but only on my Mac, when I use the phone on a Windows desktop it's been fine with USB.
I got this the day it released and have been more than happy with it but I may jump ship to the Inc. 4g LTE or the rumored device for fall. I don't want to jump ship but I feel like this is going the way of the Eris. Promised an update to 2.1 for "Q1" only to have it come out much much later. I like the phone a lot but I'm left wanting a bit more.
DINC2 Issues
Amphibliam, in my experience with the DINC2, the random USB disconnects are a pre-cursor to the micro-USB port failing completely. I had to get my phone replaced under warranty at 11 months due to this. No power button issues with either phone.
On a positive note, the new phone is much better. The old phone's display was pulled away from the glass on the left side and had been that way since day 1. The old phone would also FC voice input if the orientation of the phone was changed from landscape to portrait or vice-versa and would also not work when I had my bluetooth headset enabled (it works now with the headset enabled but I still have to talk into the phone's microphone).
I am now VERY careful with the charging port as I need this phone to last 12 more months. I have found on eBay where the charging port module can be purchased relatively cheaply and it really doesn't look too bad to replace since my warranty ends this month.
sleepit said:
I am now VERY careful with the charging port as I need this phone to last 12 more months. I have found on eBay where the charging port module can be purchased relatively cheaply and it really doesn't look too bad to replace since my warranty ends this month.
Click to expand...
Click to collapse
Here's a note on VZW's forums that describe the repair (briefly) -
https://community.verizonwireless.com/message/803023#803023
Just an update for those who don't have the warranty for some reason and don't mind DIY repair...
New USB port pcb board was $16 on ebay. Replacement requires a star tip screwdriver and involves removing about 10 screws and disconnecting a couple of small flex cables. No soldering required. It was not hard, but it's always better to let somebody experienced do the repair
Click to expand...
Click to collapse
Sounds like you'd just need something like this.
Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks!
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Whiplashh said:
Is adb debugging checked?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
Click to expand...
Click to collapse
It is not. I was under the impression that it required root which this phone does not have.
Coldfirex said:
It is not. I was under the impression that it required root which this phone does not have.
Click to expand...
Click to collapse
It doesn't. It is in developer settings.
You can not in no way get into bootloader/recovery?
-Whiplashh
"I think a ducks opinion of me is heavily influenced by whether I have bread or not."
For some reason no. When I try I just get the LG bootscreen and then it cycles as long as I am holding down the vol and power button. Works just fine on my LGoG which is rooted, etc.
Should Plan A not work...
I don't mean to get ahead of you, and I don't know of a way to retrieve your information without being able to select "Connect as Media Device" on your touchscreen...but if you plan on getting the same replacement device from Asurion (Sprint Insurance), you could very easily do a motherboard swap between your defective phone and your replacement.
Assuming you file a claim online or at your local Sprint store, just be sure (if asked) to NOT have your replacement device be sent pre-activated. That way, when your motherboards get swapped between the two devices, your original ESN will still be active in its new body. All of your original data (pictures, contacts, SMS, music, etc) will be there. Device works just like it did before, and you'll be sending back the new motherboard with your broken screen. You get all new parts, like your charging port, speakerphone, LCD\TSP, etc but you get to retain all of your information. Asurion doesn't care what ESN they get back, as long as it's the model\brand device they believe it's supposed to be (Optimus G for an Optimus G).
I've been repairing phones at a Sprint store for over 3 years, so if you cannot get your information retrieved and want to try swapping motherboards, please let me know. The swap would take you roughly 45 minutes if you've never done it before, or bring it to a local Sprint store. I'm sure there are also plenty of others on this site who could help as well, but good luck!
Andrew
Coldfirex said:
Howdy,
My wife's screen got shattered the other day. It turns on, but does not respond to touch at all. When I plug it in via USB to a PC it does not pull up as a drive (only charges). The phone is not rooted, runs stock Sprint firmware, and for some reason I am unable to get into the recovery mode (fast boot or whatever). I was thinking I could buy a female usb to micro usb male, plug in a usb mouse and use that to enable mass storage, but it looks like that isn't supported from what I could tell. Is that correct?
If it isn't supported, any other ideas to try to get data off of the phone?
Thanks![/QUOTE
Ha, I just broke mine and had the same problem...I had ADB Debugging checked which allowed me to plug my device in and use a windows program called "MyPhoneExplorer" to bring up the OG screen on my desktop "remote control essentially" and navigate thru my phone like it was in my hand via mouse. Anyway, since you don't have debugging on you might be SOL. There may be other programs that are similar that will work without " Debugging " on. The only other thing that is relatively inexpensive you can do is just buy a new screen or an old OG someone is selling that has a good screen and LCD... I bought one, in good working condition and with a good ESN for $72 a couple days ago....Just swapped out the guts....and Whalla :laugh:
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Thanks for the last resort. I dont think I am that brave though.
I had the same issue without insurance and had to replace screen digitizer. It's not that hard off you can follow instructions and have a hair dryer.lol
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Last week,before going to sleep, I put my s3 phone to charge before going to class. When i woke up in the morning i knew something was wrong because my alarm never rang.
Because i live in india now, I first called samsung and they told me I would have to pay 70$ just to ship it to texas center and then have to pay whatever the cost is to fix the problem.
Naturally, I took it to a mobile repair shop down the road. They first said my phone had some boot problem. After a week they said nothing could be done and that the motherboard is fried.
Here are the problems.. When i woke up, the phone was off and the charging light wasnt even showing. I kept trying to turn thr phone on and it tuened on once all the way to the samsung logo and sound and then shut off again. After that, it hasnt turned on since. Boot menu doesnr work. Download menu also doesnt work.
It doesnt turn on but the charging light shows uo when i insert thr charging cable.
What do you guys think? What should i do? Is my motherboard really fried? Should i try to find a new motherboard on amazon and try setting it up myself? I dont think my warranty is still active with at&t if that makes any difference.
Looking forward to any help,thanks.
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
DocHoliday77 said:
Plug into a computer and check device manager. If it says qhsusb_dload or something similar it may just be bricked. If so try the debrick method in this section. Worth a shot before spending money on it.
Sent from my SAMSUNG-SGH-T999 using Tapatalk
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After I plug into the computer..nothing happens.
Ill try again after i get home.
The phone is rooted. Though i havnt updated it in a very long time.
Also i should mention that sometimes the red charging light comes on and sometimes it doesnt. Also when i connected it to a different computer it showed a message rhat something failed to download.
Which charging adapter did you use? Was it the stock samsung adapter or an aftermarket one?
so after plugging in the phone to the computer, I tried to look for anything in the device manager, however have come up empty handed.
So, its safe to assume, its not bricked (as that is semi-reversible).
And that the phone is most likely motherboard fried...which sucks and means I have to get a new phone.
Is there anyway to extract the information from internal storage? like documents and pdfs and possibly notes? Or is that option not available aswell?
I am thinking it is a hardware failure at this point. I would say to check the USB port as those to tend to get damaged sometimes, but you took it to a shop already and they should've noticed it if that were the case. These devices are getting old though, and I've been seeing more and more hw failures lately, so considering all that you said in the op, what the shop told you and what has been discussed here I am thinking that will be the most likely conclusion.
As for getting your data back, I kind of doubt it will be possible. If a shop can't get to it with special equipment and programs, you won't be able to do much more on your own. If its very important/valuable data, you could always try a professional data recovery service, but you're probably going to pay a good bit for that.
I am sorry that this happened and that I can't be any better help to you. Good luck with whatever you decide to do. And feel free to ask for a second opinion. Its always possible I could've overlooked something.
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Have you tried a fully charged different battery. You're USB port could be bad not allowing your battery to charge or connect to the computer. If this is the case, your battery didn't charge and went dead during the night and it also may not be getting power from the computer when plugged in. With another battery you might power up and retrieve your data.
S3 motherboard replacement
Hi guys,
I hope somebody here can be of any help. my i9300 (s3) got fried while charging last month. while i was planning to dispose the phone. due i cannot use it anymore and i bought one for good which currently in use, my co-worker just broke the screen of His phone too (s3), fortunately,he agreed to give me his and ask a friend of mine to replaced the motherboard on my s3 with the one from my co-workers phone. the replacement proceeded successfully but upon testing any sim card does not work. it display it has a coverage bar signal, but the notification on top says no sim card.
anybody who would share a thought about what will be the solution is much appreciated!
thanks in Advance