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HTC-USA OFFICIAL TECH SUPPORT IS CLUELESS ABOUT THEIR OWN PRODUCTS.
Today is Thursday August 5th, 2010. I have not yet gotten the Froyo update. How do I get it. This is my scenario:
I am in USA, I have an unbranded, unlocked UK Desire (purchased the day they first went on sale in UK). My cell operator is T-Mobile USA. No, I don't have 3G and don't care. (T-Mobile USA wont offer good phones so I choose to buy good phones and give up 3g, since I use WIFI 80% of time anyway).
My firmware version still says: 2.1-update1
I have manually tried "Check Now" several times for the past 5 days to see if the update was ready for OTA download. NO. It always says "Your software is up to date."
(1) Has ANYONE from USA gotten the update on a UK Desire Phone?
(2) Does anyone know the rollout procedure? This is an unlocked phone that was bought without tied to a carrier. What kind of detection does HTC have regarding REGION of where you are located in determining when you are "next" to get the update?
thank you.
/quicksite
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
steve228uk said:
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
Click to expand...
Click to collapse
Let me clarify:
1) I bought an unlocked Desire from the UK the day they first were shipped, the very first people at XDA developers who got a phone.
2) I chose this phone because I wanted it, even knowing T-Mobile USA sucks for not offering the phones I want -- the Hero last year, no. The Desire this year, no. Thus, I pay for European models and do without the 3G because I want the phones
3) It is also not true re just Europe. The Sprint EVO, which is the Desire for USA, on Sprint network, has the update.
4) I just spoke to HTC-USA support. They are about as incompetent as anyone to whom i have ever spoken. THEY sound like the "iPhone 4 buyer" in the infamous YouTube video comparing the Evo vs iPhone4... which is to say, they are blithering idiots.
a. I ask them when I will get my update. They said: it was already available 2 weeks ago for unlocked phones.
b. I asked where? They said: from http://developer.android.com
c. I went there while on the call and saw only a SDK download and asked, are you sure? He said, NO, no not that. You want the generic 2.2 download, because since you are not on a branded carrier phone, there is nothing that you need from the carrier.
d. I said "there is nothing here, can you find the link?"
e. After he searched he said, I cant find any link. he said "i can find a link on 3rd party sites but we cannot endorse them."
f. I said: I bought an HTC phone. How do I get an HTC approved 2.2 update?
g. he said, unfortunately, since you are in USA with T-mobile, and they don't carry this phone, you cannot get the update OTA. The signal won't reach you from the UK cell towers.
h. I said: Then how are the people in UK getting it?
i. He said: Their local cell towers are pushing it out?
j. Then if I can't get it OTA, where do I get it?
k. He says: Unfortunately I cannot find anything about it on any HTC website in Europe or North America. We do not host the downloads.
l. So how do I get it?
m. I'm afraid I don't know.
n. ME: I am calling HTC Support north america and you don't know how i am to get this update?? Should I call HTC Support UK since it is a UK purchased phone? (I was serious, not smartass)
o. No, they won't be able to help you since we have no files on UK site either.
p. This is pathetic. Will you please check with a supervisor and tell me who i should contact, or where i should leave a support trouble ticket to be able to be told where to download the update?
---
on hold
---
back
---
q. I'm sorry I told you wrong. You SHOULD be getting your update OTA.
r. How is that possible when you told me 10 minutes ago that I could not get it because it was being pushed from European cell towers and the signal could not be reached here? How NOW am i supposed to get it OTA?
s. I was mistaken. You had a WINDOW OF OPPORTUNITY about 2 weeks ago and it must not have worked, so you have to hold on maybe another week or so until they come around again to your cluster.
t. what?
u. They release the OTAs in clusters, and yours has expired and so you will have to wait til it comes around again.
v. I have no faith at all in what you are telling me. Suddenly it's supposed to appear in my Software Updates -- and yet I missed the fact that it occurred already? How is that possible? I have manually checked it every day for past 2 weeks?
I then asked about IF i were to go to a THIRD PARTY SITE to download the 2.2 update, is it PHONE SPECIFIC? because that is what I kept reading HTC saying, that it takes time to port it over and test it per phone.
He said: No, it was ready 2 weeks ago, it didn't take long to test at all.
I asked: Are you sure? Isn't this supposed to have an update to Sense?
No. There's no update to Sense that I know of.
Are you sure? I thought there was? And that this was why it was taking so long. That HTC had to get Android 2.2 to work properly and have Sense work on top of it.
Not that I know of.
I asked: So, this update will enable 720p recording, and apps2sd?
He (HTC TECH SUPPORT): Well 720p is dependent on whether or not your phone is capable of it.
Me: What? I am calling HTC. Don't you even know your own phone? The DESIRE has been stated as being capable of it, as having a far greater sensor than necessary but the OS update is what will enable this feature. How can you not know that?
He: Well to be honest, I have not had a lot of time to play with the phones.
Me: I am astounded. I am a customer and I know your product line and you don't even have a clue. You have been zero help on this call. I am going to post about this whole experience on XDA developers (I am sure he didn't know what that was, anyway). I said "Are you sure you don't want to amend anything you've said?"
He: I'm sorry I got the OTA info wrong initially.
Me. Thank you, I have to go.
He: is there anything else I can help you with today?
me: Are you kidding me? No.
He: Well keep in mind you can get updates to support issues at our twitter channel 24/7.
Me: Oh please, no. is this the twitter/HTC channel?
He: Yes.
Me: You have got to be kidding me. Do you have any idea what gets posted on that channel?
He: Support news.
Me: NO! It posts about "See our latest TV ad for the Aria on Jimmy Kimmel Show tonight" ... It is crappy marketing, it has nothing to do with support. How could you have possibly made an already terrible call filled with horrible misinformation any worse? and yet you did by citing HTC's pathetic TWITTER channel which has nothing but marketing contests. Something is terribly wrong with your company's communications. I have been buying your phones for over 5 years, HTC invented the genre -- and with no disrespect intended, you have managed to malign the whole brand reputation in one phone call. Please, get your act together.
======================
So -- here I am an hour later -- and now I know that I am ABLE to get the update -- my phone being an unlocked UK phone. So please, is there anyone who can explain how. This is ridiculous.
thank you.
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Not sure that will work, it doesn't even work for me in the UK...
My official response from HTC was similar to the phonecall repeated here, they said it is being released in batches not all together and I just have to wait until my batch comes round, potentially up to 2 weeks according to support.
My phone is also a very early one (bought on 2nd day they were in store after my pre-order from CPW wasn't fulfilled because they were somehow out of stock, despite having them in stock in my local shop!) I guess they're not releasing the update in serial number order!
P.
How long have you been trying though? I know that the EVO has had the update but what I was saying is the Desire hasn't anywhere but Europe i.e. Canada, Asia, and the USA.
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Keep hitting that check button or just flash manually with the released ROM zip.
Sent from my HTC Desire using XDA App
.
HTC SUPPORT WEBSITE IN UK: Search results for: HTC Desire > Android 2.2
@MARK said:
This may be a long shot (but might work) ... Assuming you are connecting over wifi
Click to expand...
Click to collapse
It's a great idea, thank you for that suggestion! hadn't even thought of it, i will try it -- despite messages afterwards saying wont even work in UK.
But what I want to know is: WTF is happening to HTC?
Really, this is becoming more and more disturbing.
The people at XDA are the people that PUT THEM ON THE MAP as their earliest buyers -- we are the early adopters of touchscreen smartphones -- longe before an iphone existed as a glimmer in Steve Jobs' eye. True, he had the Newton years ago, and hats off, as always, to Apple's exceptional product design vision. But it wasn't a phone, and it was long ago abandoned.
HTC and Windows Mobile made this whole new multi-billion dollar industry possible -- that now enables Verizon to profit from introducing and seling the DROID, that enabled steve jobs to launch the iPhone and, in all fairness, to finally get the UI right -- and take advantage of touchscreens -- vs Windows Mobile engineering's retarded tiny stylus driven tap inside 5-pixel wide box to hit that preference selection.
Then HTC ceded that business to Apple for several years as they barnstormed the industry, became the darling of engadget and gizmodo and could do no wrong. WHAT KEPT WINDOWS MOBILE COMPETITIVE were two things: HTC -- and their various UI overlays -- like touchflo -- now advanced to SenseUI -- and XDA-developers -- who pioneered so many advances that made a stylus-based OS start to work like a finger-navigable OS.
MY POINT? We, the early adopters, don't just get bragging rights. That's juveile. WE BOUGHT PHONES -- over and over and over. I have bought 5 HTC smartphones. SO I am getting a little sick and tired of being treated like **** by them. They paid multiple hundreds of millions for the whole new BRANDING campaign internationally -- to jetison the faceless image of no-name chinese manufacturer -- to a brand name of high quality phones they have always been known for.
But with that corporate makeover on the outside, what the hell has happened on the inside? WE, those of us who bought the Desire en masse in pre-orders -- were screwed over by HTC time and time again in April and May of this year as they have taken their eye off the prize -- of rewarding customer loyalty -- and now they just shoot for NEW CUSTOMER RELATIONSHIPS... They diverted OUR stock of shipments to RE-STOCK T-mobile UK, and other carrier sticks - so the carriers could CHA-CHING selling not just phones but service plans and data plans -- and HTC kissed their asses, while dismissing us as expendable.
It was only after we mounted a huge backlash that they did an about face and fixed that issue, but only after showing their hand, and really annoying alot of loyal customers -- these are not cheap phones -- and we don't buy the low-end crap. we buy the high end phones.
And so same thing now. WHO GETS THE UPDATES -- frikkin SPRINT in the USA with the EVO.... The CMDA phone which has no legacy tie at al to the GSM phones HTC built their reputation on. They are once again spitting in the faces of their loyal REPEAT CUSTOMER base -- because they feel they can DO so -- and what are we going to do -- STOP BUYING?
That's when hubris sets in, and it's very arrogant, and very calculated. They run the risk/benefit analyses of "what's the downside of pissing off the unlocked phone buyers" vs the UPSIDE of making our NEWEST PARTNERS -- Sprint in the USA -- and VERIZON in the USA -- happy?
I know how this game is played. I live in the heart of silicon valley. I live in the neighborhood with many google developers including the guy who product designed the G1 -- the first android phone -- and developed its UI. I onlty say this because I know the marketing business very well. SO well that it makes me very angry when I get PLAYED by smartass people who think they can pull the wool over customer eyes.
They only CAN because custimers let them. It ticked me off that XDA-devs sat on their thumbs and refused to use their enormous CLOUT when HTC was F*ing over all of the DESIRE pre-order purchasers in April and May.
I frnakly do not understand the sheep argument.. of why it is that people sit back and take it --- and sooner or later someone will post here -- dude- chill - it's just a phone, or - dude-chill -- Im sure there is nothing going on like you say. and so on.
Yeah? okay, fine. I will twiddle my thuimbs and keep looking for that update while some as*h*le who only discovered touchscreens last month and bought their EVO from Sprint quickly gets their 2.2 update served to them on a silver platter. This is nuts.
Oh. Sorry. I just riffed off of a THANK YOU post to someone who posted to help me Trust me, i greatly appreciate it, and will try it. This steam is of course not venting at you. It is at the situation and how preposterous it is.
@MARK said:
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Click to expand...
Click to collapse
steve228uk said:
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Click to expand...
Click to collapse
Thank you. When you first posted I had not yet spoken to HTC... So i didn't yet understand what you meant.. sorry bout that. What does "WWE ROM" mean?
Whose site would it have been hosted on -- before there were issues?
This is what I am trying to understand. The HTC guy initially told me: You can get it from the Android site -- then use HTC Sync to downlaod it to computer and then install onto phone that way...
Then it was not available at Android.com
Then you were saying perhaps it was available from T-Mobile UK's site -- in downloadable form? Is that correct?
(NOT DIRECTED AT YOU) Why is this such a frikkin' mystery? Isn't the whole concept supposed to be: Android phones are updatable firmware phones, thus, improved features sets and functionality always as the code is improving... And phone manufacturers like HTC manufacture phones that are compliant with Google's Android OS. So why is this such rocket science?
I have an HTC phone. It's been cleared for takeoff. Android 2.2 exists for this phone. What is their problem?
Related
...does anyone know if and when 02 are going to release a new ROM for the Exec?
I've had mine running now for a while with the Blackberry Connect software and it's not what you call stable. The service stops for no reason, or hangs or simply wont connect, I have to reset frequently.
I used an 02 Mini-S for a while and that was rock solid... shame the Exec isn't.
Thats the million dollar question.
Various posts about this with no answer.
I emailed O2 a week or 2 ago asking the very same thing. I did get an answer which basically said they don't know with no plans. O2 Cust service said they usually know a few months in advance but haven't heard anything.
How long is a peice of string????
mrbrightside1977 said:
Thats the million dollar question.
Various posts about this with no answer.
I emailed O2 a week or 2 ago asking the very same thing. I did get an answer which basically said they don't know with no plans. O2 Cust service said they usually know a few months in advance but haven't heard anything.
How long is a peice of string????
Click to expand...
Click to collapse
...our company got them just as they'd released the Blackberry Connect update, got that hot off the press straight from 02.
It's not such a bad piece of kit, the only wobbles I have are with the BB functionality and the phone... but then again as I said previously, the Mini-S was faultless...
davidUK said:
...our company got them just as they'd released the Blackberry Connect update, got that hot off the press straight from 02.
It's not such a bad piece of kit, the only wobbles I have are with the BB functionality and the phone... but then again as I said previously, the Mini-S was faultless...
Click to expand...
Click to collapse
Guess your company should of pressured O2 into confirm/agreeing upgrade commitment contract etc...
Sorry, I wished O2 were better ie they release some great phones/PDA devices but still think of them as 12 month contract phones. Don't see the big picture.
Company I work for (one of the big banks in the UK) where trialing the XDA EXEC but couldn't really get what they wanted from O2.
Shame as all IT guys love the machine - just software was a bit pants.
mrbrightside1977 said:
Guess your company should of pressured O2 into confirm/agreeing upgrade commitment contract etc...
Sorry, I wished O2 were better ie they release some great phones/PDA devices but still think of them as 12 month contract phones. Don't see the big picture.
Company I work for (one of the big banks in the UK) where trialing the XDA EXEC but couldn't really get what they wanted from O2.
Shame as all IT guys love the machine - just software was a bit pants.
Click to expand...
Click to collapse
...feel enclined to agree... it would have been useful to be able to browse the web on them, but they tell us as we're on a Blackberry tariff Internet access is unavailable... tried several technical work arounds to no avail.
Odd really, previously we had some T-Mobile MDAIII's with Blackberry functionality and we could browse the web with them quite well.
We were hoping for some kind of Terminal Services remote control of our services over a VPN of some description with the Exec..but the lack of Internet access on them put a stop to that.
I don't think, this is a problem specifically with the O2 company. I beleive the entire HTC Universal device provider whether O2, IMate, TMobile, QTEK, etc... HAS NO PLANS OF RELEASING ANY ROM UPDATE FROM NOW ON. Why? To them, our device is a thing of the past. They are concentrating more on their current NEW or UPCOMING devices.
cktlcmd said:
I don't think, this is a problem specifically with the O2 company. I beleive the entire HTC Universal device provider whether O2, IMate, TMobile, QTEK, etc... HAS NO PLANS OF RELEASING ANY ROM UPDATE FROM NOW ON. Why? To them, our device is a thing of the past. They are concentrating more on their current NEW or UPCOMING devices.
Click to expand...
Click to collapse
...I'll not be too impressed if thats the case. I think the latest 02 device is the Orbit, looks ok, only seen it on the website though.
davidUK said:
...feel enclined to agree... it would have been useful to be able to browse the web on them, but they tell us as we're on a Blackberry tariff Internet access is unavailable... tried several technical work arounds to no avail.
Odd really, previously we had some T-Mobile MDAIII's with Blackberry functionality and we could browse the web with them quite well.
We were hoping for some kind of Terminal Services remote control of our services over a VPN of some description with the Exec..but the lack of Internet access on them put a stop to that.
Click to expand...
Click to collapse
We decided to scrap the BlackBerries in favour of Mini S and Execs. That effectively brings in Exchange Push E-mail synchronisation, Phone Service and Internet access as well... not to say you can install GPS Sat Nav on them and other good things.
Granted, I had to understand how to make a Certificate Based Authentication to comply to the Corporate Policy, and having strong password is a real pain in the proverbial -- but still it beats all devices.
My only grudge against Exec is not so much free RAM; as a result Navigon MN|5 requires a reboot beforehand if you're going somewhere far - to prevent nasty surprises during the trip (esp. considering the goddam strong password which you can't enter with your finger...)
cktlcmd said:
I don't think, this is a problem specifically with the O2 company. I beleive the entire HTC Universal device provider whether O2, IMate, TMobile, QTEK, etc... HAS NO PLANS OF RELEASING ANY ROM UPDATE FROM NOW ON. Why? To them, our device is a thing of the past. They are concentrating more on their current NEW or UPCOMING devices.
Click to expand...
Click to collapse
... Which is really SHAME, because there are so far NO "New" or "Upcoming" Phone Edition devices with VGA screen... Universal is one of a kind. Granted there are VGA devices with GPS - but no phone; or nice phones with GPS - but only QVGA or even 240*240 screen.
We've paid shedload of money and... once again guys, tough, go buy another one. ARRRRGHHH!!!!
Or shall we?
Screw this.
I guess during the Christmas holidays I'll just go and try one of the ROMs that can be found here - got nothing to lose and all to gain, and a good experience of flashing ROMs on previous XDA II Himalaya.
If these hold Push E-mail updates, screw the O2 updates altogether.
Okay, a couple of stupid questions.
1) Does anyone know if Softbank will be using the 850/2100 3G desire like the Telstra version or the "normal" 1900/2100 3G version.
2) I plan on buying the Softbank version as I live in Japan and am getting tired of my iPhone 3GS and it's limitations (even with jailbreaking it). If no one knows what bands the Softbank version runs is it possible to check easily when I have the phone (should be out Tuesday)?
Thank you in advance for the help.
Just a thought, if you live there, just go to the nearest softbank shop and ask?
I live in japan but unfortunately I do not speak Japanese nor do the English speaking staff on the military base know anything more then "It is coming out soon. We do not know the price yet."
Thank you anyway though.
So, I went to their site to check it out.
Guess what, the site don't even mention about which bands they are using, yay... not.
Neither price for that matter...
Kinda sucky regarding on the info that softbank...
Aye, the info softbank releases sucks, as I said the staff at their shop does not even know the price or the plans available for it. They are not even sure when they will recieve a shipment (though the web site says 27 April that may not be the case for this shop).
I guess the only way to really tell would be to get one and open it? Or would I be able to use the baseband version number to tell?
And if I have to open it would someone with a non-softbank one be willing to break their warranty and open theirs? I am guessing not this soon
Again thank you.
Hey before you go "Tis time to crack open the me brand new phone!" on Desire, can't you shoot off a mail to HTC Japan and ask?
If someone, they of all ppl should know imo.
Ah, yes, I forgot that HTC Japan would very likely know what is going on, Thanks mate.
Any time dude
I sent HTC an email about the frequency bands used by the saftbank X06HT useing their website. I will post their reply, incase anyone else is curious.
As a side note, I forgot to mention softbank uses the 2100 frequency for their connection (No GSM, only 3G here) so that is why I was wondering since either phone will work but only the Ausie on will work when I return to the US in about a year.
Getting mine on Tuesday - The shop said they would have stock, but maybe not in the Morning. Glad I was the first to reserve mine on the 1st.
I did not notice the new phone until after the 15th so I could not reserve one but I am hoping I can get one before the 1st.
Forgot to mention, the details for the phone are on the HTC Japan website. Here are the supported channels/frequencies.
国内 W-CDMA方式
海外 W-CDMA方式、GSM方式（850／900／1,800／1,900MHz
W-CDMA is 3G not a specific frequency though if I am reading what I have found online correctly.
I'll be in Japan on Friday for 3 weeks, I'd appreciate if someone finds a good clear silicone case for the Desire on sale over there and post about it here. Thanks
Well. HTC sent me an email back, telling me contact softbank. It is a mute point now because if you did not order the phone before 22 April it will be delayed until end of may . I think I will just order a Google Nexus One and have my mom ship it to me. Thank you all for the help.
_Dennis_ said:
Well. HTC sent me an email back, telling me contact softbank. It is a mute point now because if you did not order the phone before 22 April it will be delayed until end of may . I think I will just order a Google Nexus One and have my mom ship it to me. Thank you all for the help.
Click to expand...
Click to collapse
As I know,X06ht is available from Softbank Store for a user who sign a new contract with Softbank
I spoke with them yesterday. People who didn't reserve their phone early enough (~1st week June) will have to wait until the end of May to get theirs.
Also, I had a really hard time finding anything to protect the phone with. They have the screen protectors which is good, but no cases. I went for a generic pouch for the time being.
http://mb.softbank.jp/en/ is (probabely) your friend
receive my x06ht 3 weeks ago.. anybody knows how to unlock the sim? just rooted my device
krill_ppktj said:
receive my x06ht 3 weeks ago.. anybody knows how to unlock the sim? just rooted my device
Click to expand...
Click to collapse
goldcard+offical rom
good luck
I haven't heard a peep out of them. Even phoned them up today to ask and the lady simply told me they have nothing on their systems.
I find it strange as they were always such strong supporters of Android and from the G1 to the Nexus devices. I've seen this, but nothing else to back it up.
Anyone know anything about T-Mobile and if they are simply going to offer it later or they are actually not offering it at all?
Cleargrey said:
I haven't heard a peep out of them. Even phoned them up today to ask and the lady simply told me they have nothing on their systems.
I find it strange as they were always such strong supporters of Android and from the G1 to the Nexus devices. I've seen this, but nothing else to back it up.
Anyone know anything about T-Mobile and if they are simply going to offer it later or they are actually not offering it at all?
Click to expand...
Click to collapse
Replies on their Facebook page vary from "no info yet" to "we're not going to stock it".
It seems the only way to get it on T-Mobile is going to be through a third party supplier. And none of those are advertising upgrade prices - they all ask you to call.
I'm seriously considering porting my number to a PAYG O2 SIM and then returning to T-Mobile as a new customer.
there's already a topic about this
please search before posting
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
123421342 said:
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
Click to expand...
Click to collapse
HTC is just doing what VZW is making them do. They don't have any choice if they want VZW to order their phones.
If you are angry, go after VZW, if they will even listen.
Sent from my 4G LTE HTC One
123421342 said:
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
Click to expand...
Click to collapse
Dude.... You think that's all it is? I tried, I know Vicious tried and tweeted about it. It's not HTC at all... Like in fact it has nothing to do with HTC period... HTC allows for unlock on the HTC One on all variants but "ours". You see where I'm going with this? The "MID not allowed" is Verizon saying F you to it's customers. I called HTC and Verizon, and Verizon told me to call HTC and see if they will directly hook me up with an Unlock_code.bin for me and when I did call them they dug real deep for me over the phone and actually contacted HTCDev which technically is completely separate from the HTC that we know and love. HTCDev got with me over the phone and basically told even though Vzw tech support told me to call them that it's not them and that someone in Verizons corporate office made the call to have HTCDev blocked for the Verizon variant completely.
Verizon is no longer supporting bootloader unlocks for any device. Not just HTC but all Android devices that can be obtained through Verizon will have a locked bootloader and if there is any site available through the manufacturer that supports the development community Verizon will not support work with or have anything to do with it. Kind of the same way that Motorola has there site where you can unlock devices it will not work either....
I think it's complete crap I really do. It's not fair that we dump so much money in to these companies to be able to have what we want and enjoy our toys the way we want and Verizon shuts us down and locks us out... They may as well just partner up with Apple and drop all Android devices and stick to iPhones because they are just as bad (nazis) as Apple is with there OS and iDevices.........
I hate Verizon now and for the rest of my life!
./end rant
Even so, we should be able to unlock it. I don't care who is at fault. HTC should be fighting for it.
HTC won't fight for it. Verizon has millions of customers, of those, very few actually care about an unlocked bootloader. It's the rest of the people you need to sway in order to start any kind of productive movement.
I learned long ago to say the hell with Verizon and their locked down phones. Every time a new device it's Verizon and it's locked up, people are still shocked.
Sent from my at&t gsm unlocked, s-off'd, super-cid'd, gpe converted HTC one
Sent from my HTC One using Tapatalk 4
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
Sent from my HTC6500LVW using Tapatalk 4
jaydubbs said:
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
Click to expand...
Click to collapse
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
I'm not trying to be argumentative.. and I may have that network thing all wrong.. but I don't take any hope from that article at all, unless the point is just "Obama is interested in what mobile companies are doing to their customers" in that case, I could see where you might find some hope.
As for the "HTC should fight for this." .. Have you seen HTC's bottom line? They are in the crapper fighting to stay alive. I think the ONE is a fantastic effort to stay relevant. It's a beautiful, powerful device. Homerun, in my opinion. But Verizon is also the largest wireless company in the country. HTC needs Verizon way more than Verizon needs HTC.. and that means HTC has essentially zero leverage.
one4thewings said:
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
I'm not trying to be argumentative.. and I may have that network thing all wrong.. but I don't take any hope from that article at all, unless the point is just "Obama is interested in what mobile companies are doing to their customers" in that case, I could see where you might find some hope.
As for the "HTC should fight for this." .. Have you seen HTC's bottom line? They are in the crapper fighting to stay alive. I think the ONE is a fantastic effort to stay relevant. It's a beautiful, powerful device. Homerun, in my opinion. But Verizon is also the largest wireless company in the country. HTC needs Verizon way more than Verizon needs HTC.. and that means HTC has essentially zero leverage.
Click to expand...
Click to collapse
I can't really see anywhere in any of the articles that I've read that say yea or nay to what "unlock" really means here, so I don't know. It's a step in the right direction either way, I guess.
As for HTC fighting to keep their devices unlocked on Verizon? What phone manufacturer has told Verizon to suck it and walked away with their phones? None. Verizon makes the rules and manufacturers gladly abide by them because they're the biggest fish in the pond. Period. It's all about the numbers.
Sent from my HTC6500LVW using Tapatalk 4
jaydubbs said:
As for HTC fighting to keep their devices unlocked on Verizon? What phone manufacturer has told Verizon to suck it and walked away with their phones? None. Verizon makes the rules and manufacturers gladly abide by them because they're the biggest fish in the pond. Period. It's all about the numbers.
Click to expand...
Click to collapse
I think the only people who've been able to play hardball with Verizon is Apple. In essence they walked away from Verizon when Verizon refused to let them have full control of their device. Updates. Everything. Apple went to AT&T, grew that company larger than it deserved almost solely with the iPhone, and then Verizon had to give in.
No Android manufacturer will ever be able to do that due to the nature of Android. Samsung says they'll walk, Verizon shrugs and talks turkey with HTC and Motorola to increase sales. Samsung is likely the only Android manufacturer that would have any real clout.
In short, I think we'll be playing this game with Verizon for a good long time. Or until another mobile provider can produce a network with a comparable, competitive option. I mean let's face it. I doubt any one of us is very happy with Verizon, especially us modders here at XDA. But yet here we are.
Verizon is the only provider that can give me not only 4g where I live, but a full 5 bars of it. Every other carrier has their version of 3g in sporadic splotches on their maps for where I am. Plus my wife gets a 22% discount from her job so that makes them a good deal more tolerable.
Apple is as big as Verizon so they can do that, but like you said, no Android manufacturer has the power or clout to do what Apple did. At the end of the day, Verizon's corporate accounts are just too lucrative to pass up over something that matters to such a small minority (us). In the big scheme of things, we're just ants biting on a robots toe.
Sent from my HTC6500LVW using Tapatalk 4
At the end of the day I look up at Verizon; glare, tell them I hate them and then hold out my fistful of money for them to take. I am without option too.
Verizon is only protecting its network by locking bootloaders. Could you imagine how many people call cause of a bricked device. They got tired of spending money on fixing idiots who don't know what they are doing. We have to suffer. Verizon is smart financial wise but then why choose a network or a phone that has a locked bootloader .
Sent from my HTC One VZW using Tapatalk 4
jaydubbs said:
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
Sent from my HTC6500LVW using Tapatalk 4
Click to expand...
Click to collapse
I am 99% certain that has to do with carrier unlock, not bootloader unlock.
I hope it's bootloader, but hope doesn't equal reality.
Sent from my HTC One.
This is not HTC's fault. HTC supports unlocked bootloaders.
Go bug Verizon and please stop posting this.
which carriers are better about unlocking?
one4thewings said:
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
Click to expand...
Click to collapse
I was about to buy an HTC One from Verizon tomorrow and then I (thankfully!) saw this thread. I realize this forum is VZW, but can anyone spell out the unlock policies of the other major US carriers? (Or point me to a place where that's discussed already - because of the way XDA is laid out I couldn't find a place where people are comparing carriers, but that might just be my ineptitude)
thanks from a soon-to-be-ex-iPhone/AT&T-user...
lhuge said:
I was about to buy an HTC One from Verizon tomorrow and then I (thankfully!) saw this thread. I realize this forum is VZW, but can anyone spell out the unlock policies of the other major US carriers? (Or point me to a place where that's discussed already - because of the way XDA is laid out I couldn't find a place where people are comparing carriers, but that might just be my ineptitude)
thanks from a soon-to-be-ex-iPhone/AT&T-user...
Click to expand...
Click to collapse
I've heard T-Mo is great for unlockable boot loaders, but their coverage is lacking compared to VZW
Sent from my HTC One.
josh995 said:
I am 99% certain that has to do with carrier unlock, not bootloader unlock.
I hope it's bootloader, but hope doesn't equal reality.
Sent from my HTC One.
Click to expand...
Click to collapse
There are 2 parts
"Open applications: Consumers should be able to download and utilize any software applications, content, or services they desire;
Open devices: Consumers should be able to utilize a handheld communications device with whatever wireless network they prefer;"
the first, (Open applications) is what is being violated by VZW I'd imagine bootloader unlocking falls under "applications, content, or services they desire"
Really what it comes down to is if VZW is saying that an we can't use an unlocked bootloader because it may harm the network, than they shouldn't allow the developer edition device (Moto X) or the new google tablet on the network either.
sabindaman said:
There are 2 parts
"Open applications: Consumers should be able to download and utilize any software applications, content, or services they desire;
Open devices: Consumers should be able to utilize a handheld communications device with whatever wireless network they prefer;"
the first, (Open applications) is what is being violated by VZW I'd imagine bootloader unlocking falls under "applications, content, or services they desire"
Really what it comes down to is if VZW is saying that an we can't use an unlocked bootloader because it may harm the network, than they shouldn't allow the developer edition device (Moto X) or the new google tablet on the network either.
Click to expand...
Click to collapse
I don't mean to be rude, but you imaging doesn't make it so.
Open applications, services, and content refers to apps in the play store. Verizon is not doing anything wrong by locking our bootloaders. People have already written to the FCC on the issue and the response has been on Verizon's side.
The boot loader being locked is completely legal as of right now and unless a large majority of their customer base demands unlocked boot loaders, we will be dealing with them indefinitely.
If Verizon were, in fact, illegally locking boot loaders, the FCC would have intervened by now.
Sent from my HTC One.
Vzw just knows that the modders are less than one percent of their customers so they don't care what we think.
Sent from my 4G LTE HTC One
If we can't go to HTC about this issue (I do think they are partially to blame), and we know doesn't give a sh*t about it's customers, so we can't go to them. Who can we bring this issue to and possibly make some headway? I mean if we blow someones inbox up enough, or tweet, or whatever method, we are going to be heard. Chances are it wont get us anywhere, but I think we should try. I wish I knew who to take this to. If we find the correct company/person I think we should have a standard message we can just cut and paste into an email, tweet, etc.
If nothing else, we are sharing our headache with someone else. I really wish we could intimidate Verizon as I see that being the one thing that would get us anywhere.
Someone posted something about Verizon losing money through bricked phones because of unlock or s-off. That is a bull**** excuse. They could track unlocks if they wanted to and then just tell the ass who bricked his phone that he is SOL because he unlocked.
Data is the only thing keeping me with Verizon. I am going to start using wifi as much as possible (where it is convenient) and see how low I can get my average data. Before I got my One I went into ATT and said "here is the deal I have now with Verizon, throw together a comparable plan to convince me, so I can convince my wife it is worth switching to you guys." He looked at my plan and said ATT couldn't come close to offering a better deal based on my data usage. Chucked up the deuces and walked out.
UPDATE: after two separate tweets from the U.S. T-mobile company official Twitter account stating (or implying) that LTE band 71 (600 MHz) would also be included in the "carrier unlocked" version of the LG V30, now the U.S. "T-mobile Help" (customer service) Twitter teams says they don't know. Please note this is a different department than those "T-mobile" Twitter team (management) who said yes.
But thanks to @Septfox for trying to pin down the answer, even if it's "we don't know".
Since the LTE band 71 has NOT shown up on US998 in FCC documentation, this probably means no. UNLESS:
1) LG submits a revised spec sheet to the FCC, which can be done. It would actually be in T-mobile's best interest for LG to enable that band on the "carrier unlocked" model. While T-mobile would not make money off hardware sales, they would gain additional customers who are considering switching. (Many people want a phone NOW, but need to get their ducks in a row family-wise to switch over to a new carrier.)
2) T-mobile radio can be flashed onto rooted "carrier unlocked" LG V30 US998. All the LG V30 hardware (antennas, etc) should be the same. At least from manufacturing efficiency it should be the same. Then it just depends on the firmware to enable specific bands.
_________
ORIGINAL POST:
T-mobile LTE band 71 (600 MHz) will also be available on "carrier unlocked" LG V30, not just on T-mobile's LG V30
LG V30 US998 will have ALL the U.S. carrier bands, so you can take it to any carrier you wish -- even T-mobile. Otherwise it would be pointless to have a U.S. unlocked carrier version if there were any carrier bands it did not have.
This is also the LG V30 model number that will be eligible for REAL bootloader unlock, unlike the recent T-Mobile LG G6.
______
T-mobile has LTE band 71 on their newly implemented 600 MHz spectrum and the LG V30 is the first phone to use that band.
While LG also releases "carrier unlocked" versions of their flagship phones, which qualify for REAL bootloader unlock and thus root, TWRP, custom ROMS, etc., no spec websites have listed LTE band 71 (600 MHz) on the upcoming carrier unlocked LG V30 US998. (While not yet announced, we know the model number because B&H Photo has a placeholder page and it matches previous "carrier unlocked" model sequences. It's also the model given to reviewers during the pre-announcement embargo period back in August.)
So, people assume and even T-mobile customer service reps have stated that to get LTE band 71, you must buy the T-mobile variant of the LG V30.
For people who want dev work, this was disappointing, because while T-mobile previously was dev friendly with either unlocked bootloaders or easily unlocked bootloaders, this has changed in the past year. I could give multiple examples, but the most relevant is the recent LG G6... The T-mobile LG V6 bootloader is ostensibly able to be unlocked, but not really. LG/T-mobile removed all ADB flash commands except for bootloader unlock.
johndc7 said:
All the fastboot commands have been removed on this device other than lock and unlock. Until there is a method to flash a custom recovery we can't really do anything.
Click to expand...
Click to collapse
Like having the keys to the car, but there's no car. In effect, the phone is still locked down. So, months later still NO root, no TWRP, nothing can be done.
Six months later, there's still no root (even with a 22 page root bounty thread), no usable TWRP and no usuable ROMs. Yes, some devs have ported ROMS for the T-mobile LG G6, but no one can use them. Meanwhile the UNLOCKED LG G6 phones have tons of dev work, because they qualify for REAL bootloader unlock.
A second subset of stakeholders are people who are considering switching to T-mobile (or T-mobile affiliated MVNOs) in the future. They would have to buy T-mobile LG V30 now to be future proof, as T-mobile will roll out more of this 600 MHz spectrum in coming years. The "carrier unlocked" model (which can be taken to ANY carrier) would not work for them, if it didn't have LTE band 71...
Then, yesterday, from the official T-mobile Twitter account, T-mobile stated that to get full 600 MHz experience, you could buy their LG V30 OR buy the unlocked version direct from LG.
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Well, the unlocked version is LG V30 US998. And yes, while you can buy unlocked versions straight from LG if it makes you feel better, you can also buy them online at B&H, Amazon, even eBay.
IF TRUE, this is great news for the dev community and for LG V30 users. This is also NEWS because no other websites are stating this. And if T-mobile is officially stating this through Twitter -- just like they have officially announced many other things, why wouldn't it be true?
I've contacted one spec website for them to correct their now outdated information, and sent it to XDA News as it's big news.
SOURCE:
https://mobile.twitter.com/TMobile/status/906909686682624000
I must be the only person reading that Twitter quote as buyers having the option of purchasing either 1) from tmobile to get 600mhz support or 2) from lg to get the unlocked phone ( but no 600mhz support). This from the sentence structure. I hope I am wrong.
anl2304 said:
I must be the only person reading that Twitter quote as buyers having the option of purchasing either 1) from tmobile to get 600mhz support or 2) from lg to get the unlocked phone ( but no 600mhz support). This from the sentence structure. I hope I am wrong.
Click to expand...
Click to collapse
I'm glad I'm not the only one who read it like this, thought I was just being paranoid :v
I did send them a tweet myself, but because I'm an idiot and tired, I didn't word it so that the "yes" replay was explicitly for the unlocked variant.
https://twitter.com/Xoftpes/status/907867685613998081
Someone else tweet'em, ask if the unlocked, non-carrier variant will have 600mhz support without having to mess with it. Just that, don't mention the T-Mobile variant at all. I'm going to bed : |
Septfox said:
I'm glad I'm not the only one who read it like this, thought I was just being paranoid :v
I did send them a tweet myself, but because I'm an idiot and tired, I didn't word it so that the "yes" replay was explicitly for the unlocked variant.
https://twitter.com/Xoftpes/status/907867685613998081
Someone else tweet'em, ask if the unlocked, non-carrier variant will have 600mhz support without having to mess with it. Just that, don't mention the T-Mobile variant at all. I'm going to bed : |
Click to expand...
Click to collapse
Still, this seemingly twice via Twitter they've stated/implied the unlocked carrier version of the LG V30 will also have 600 MHz LTE band 71. IF they are NOT saying that, it's very misleading. Yeah, I also parsed the original tweet, but decided it made more sense to take it at face value... Why would you have a carrier unlocked phone if it didn't have all the carrier bands? I may be wrong, and if so, I'll be the first to update the the first post.
NOTE: Please, NO ONE quote any online or phone T-mobile customer service reps. Those people don't really know about stuff like this. Yes, even at the "highest levels". And I mean that in the nicest way. [emoji14] I don't know how many times I have seen transcripts posted here on XDA "proving" something from from various customer service "chats" (escalated to the "highest level") -- which of course were totally wrong.
One example specifically was Samsung online customer service reps saying the Galaxy S8/S8+ Snapdragon U.S. "carrier unlocked" version would also have bootloader unlock? We KNEW that was wrong, even before the phone was released.
"But I have the transcripts!" Doesn't prove a thing.
At least Twitter posts from company account are considered official company statements. And I happily accept those as proof. Even the president of T-mobile re-tweets the company's Twitter posts.
https://twitter.com/Xoftpes/status/907867685613998081
Septfox said:
I did send them a tweet myself, but because I'm an idiot and tired, I didn't word it so that the "yes" replay was explicitly for the unlocked variant.
https://twitter.com/Xoftpes/status/907867685613998081
Someone else tweet'em, ask if the unlocked, non-carrier variant will have 600mhz support without having to mess with it.
Just that, don't mention the T-Mobile variant at all.
Click to expand...
Click to collapse
If anyone wants to have another crack at pinning down the language, please do so. But again, only from trusted sources! Please, NO online carrier customer service reps!
From another thread, where we're discussing the same topic:
Septfox said:
Hopefully I'm just reading too much into it, but the FCC documentation supports only the T-Mobile variant getting band 71 iirc. We'll see in a couple weeks.
In other news, apparently the 128gb variant isn't going to be that much more expensive, something like $50...but I can't remember where I saw that.
Click to expand...
Click to collapse
I have no explanation for the FCC findings unless there's going to be a "revised" submission or something before the US998 model is officially announced.
Other related questions are whether the unlocked V30 will support volte and/or wifi calling.
Based on the info in this link, it appears that unlocked LG devices do not have a good track record of supporting these features. I hope that changes with the V30.
http://www.spectrumgateway.com/compatible-phones
Copying this over here:
Septfox said:
ChazzMatt said:
I have no explanation for the FCC findings unless there's going to be a "revised" submission or something before the US998 model is officially announced.
Click to expand...
Click to collapse
That would be my guess, yea. Someone over on reddit has suggested that if what T-Mobile says is true, it might mean that LG has/is going to file a class 2 permissive change so they don't have to go through all the hoops again.
Click to expand...
Click to collapse
----------
spocko said:
Other related questions are whether the unlocked V30 will support volte and/or wifi calling.
Click to expand...
Click to collapse
I read somewhere earlier that someone successfully used VoLTE on Verizon using an unlocked g6, no screwing around needed. No wifi calling, though.
The g6 is probably the closest thing to an actual predecessor for the v30, and as far as I've seen Verizon sets the bar highest for "how much of a pain in the ass do we want to make it for non-native-variant phones to use our features". So I would expect carrier-agnostic VoLTE/HD Voice/etc at the least, and extras like wifi calling requiring some custom tweaking to get working.
At this point in smartphone history, the V30 (i.e. US Unlocked) not having wifi calling would be epically stupid. I find it hard to fathom LG would not include wifi calling on this device but then again some of these companies have a history of omitting "no-brainers" .
I'm not fond of 18:9 but will accept it. If on top of that LG leaves out wifi calling it would give me pause...
I'm with mintsim (tmo) so 600 mhz is great but wouldn't a deal breaker.
I really hope this is wrong but...
This is what they said to me.
T-Mobile HelpVerified account @TmobileHelp 18m18 minutes ago
More
Replying to @lovetechMedia1
Great question! You would need to purchase the T-Mobile LG V30 when it comes out in order to take advantage of our Band 71. *RickK
I am a new user so I cannot link directly to this but feel free to look it up. Maybe RickK doesn't know what he is talking about, right??
jhill110 said:
At this point in smartphone history, the V30 (i.e. US Unlocked) not having wifi calling would be epically stupid.
Click to expand...
Click to collapse
The problem is, wifi calling requires support from the carrier end, probably their special app, and maybe even some special RIL and framework stuff depending on the carrier. You're on a phone that you went out of your way to not buy from them, so they're not exactly inclined to provide any of that for inclusion in the OEM's ROM.
And that's the impression I get of using unlocked phones here in the US: technically you can go to any carrier you want, but getting features beyond voice and data working pretty much depends on whether or not they decided to make things easy and use AOSP implementations (like what looks to be the case with VoLTE), or an enterprising dev manages to spackle something workable together.
... or maybe I'm full of crap, who knows. I'm on Tracfone, MVNOs don't get all this fancy stuff :v
iworthin said:
I am a new user so I cannot link directly to this but feel free to look it up. Maybe RickK doesn't know what he is talking about, right??
Click to expand...
Click to collapse
https://twitter.com/LoveTechMedia1/status/908560025165086720
Considering the ambiguity of the other tweets, and the FCC entry lacking b71, it wouldn't surprise me at all if he were right.
Sure would be great if LG would respond on Twitter. I know it's an unreleased product, but come on. I really don't see the issue with providing potential customers a bit of basic information that could make or break their decision to purchase said product.
Pointing out again that, regardless of official support, it's not terribly unlikely that the hardware is the same, making enabling b71 manually a possibility. We should get one of the review unit people to try screwing with service menu settings, to start.
---------- Post added at 08:48 AM ---------- Previous post was at 08:16 AM ----------
(double post because editing isn't working right)
Can't sleep, going at this again.
Between canned responses and conflicting tweets, I'm getting the impression that T-mobile doesn't actually have the information.
https://twitter.com/Xoftpes/status/908608113124577281
Finally. As I suspected, T-Mobile (or at least, their Twitter team) doesn't actually know.
And it makes sense that they wouldn't; T-Mobile quite frankly doesn't need to know anything about the unlocked variant, and it's not as if LG is particularly keen on volunteering information at the moment.
They're concerned about their own variant having support, and rightfully so considering it's the first and currently only phone that does (on a somewhat related note: FCC filing says that the Pixel XL2 doesn't have it).
If it's not already in the works, I would expect LG to file a C2PC after people start complaining that their unlocked phone has an incomplete set of important bands, and failing that...aforementioned other options.
iworthin said:
This is what they said to me.
T-Mobile HelpVerified account @TmobileHelp 18m18 minutes ago
More
Replying to @lovetechMedia1
Great question! You would need to purchase the T-Mobile LG V30 when it comes out in order to take advantage of our Band 71. *RickK
I am a new user so I cannot link directly to this but feel free to look it up. Maybe RickK doesn't know what he is talking about, right??
Click to expand...
Click to collapse
I told you we would laugh at any online support rep transcripts. The NEVER know stuff like this or give completely the wrong answer.
ChazzMatt said:
NOTE: Please, NO ONE quote any online or phone T-mobile customer service reps. Those people don't really know about stuff like this. Yes, even at the "highest levels". And I mean that in the nicest way. [emoji14] I don't know how many times I have seen transcripts posted here on XDA "proving" something from from various customer service "chats" (escalated to the "highest level") -- which of course were totally wrong.
One example specifically was Samsung online customer service reps saying the Galaxy S8/S8+ Snapdragon U.S. "carrier unlocked" version would also have bootloader unlock? We KNEW that was wrong, even before the phone was released.
"But I have the transcripts!" Doesn't prove a thing.
At least Twitter posts from company account are considered official company statements. And I happily accept those as proof. Even the president of T-mobile re-tweets the company's Twitter posts.
If anyone wants to have another crack at pinning down the language, please do so. But again, only from trusted sources! Please, NO online carrier customer service reps!
Click to expand...
Click to collapse
Septfox said:
Finally. As I suspected, T-Mobile (or at least, their Twitter team) doesn't actually know.
And it makes sense that they wouldn't; T-Mobile quite frankly doesn't need to know anything about the unlocked variant, and it's not as if LG is particularly keen on volunteering information at the moment.
They're concerned about their own variant having support, and rightfully so considering it's the first and currently only phone that does (on a somewhat related note: FCC filing says that the Pixel XL2 doesn't have it).
If it's not already in the works, I would expect LG to file a C2PC after people start complaining that their unlocked phone has an incomplete set of important bands, and failing that...aforementioned other options.
Click to expand...
Click to collapse
Thank you, that's actually more helpful that the silly online customer support reps who give wrong answers. The company Twitter team statements are considered official, in that the T-mobile president often retweets them for new features/plans, etc. Which is why the first two tweets were NEWS, that seemingly LTE band 71 (600 MHz) would also be included in the "carrier unlocked" version of the LG V30.
_____________
UPDATE: after two separate tweets from the U.S. T-mobile company official Twitter account stating (or implying) that LTE band 71 (600 MHz) would also be included in the "carrier unlocked" version of the LG V30, now the U.S. T-mobile Twitter teams says the don't know.
Since the LTE band 71 has NOT shown up on US998 in FCC documentation, this probably means no. UNLESS:
1) LG submits a revised spec sheet to the FCC, which can be done. It would actually be in T-mobile's best interest for LG to enable that band on the "carrier unlocked" model. While T-mobile would not make money off hardware sales, they would gain additional customers who are considering switching. (Many people want a phone NOW, but need to get their ducks in a row family-wise to switch over to a new carrier.)
2) T-mobile radio can be flashed onto rooted "carrier unlocked" LG V30 US998. All the LG V30 hardware (antennas, etc) should be the same. At least from manufacturing efficiency it should be the same. Then it just depends on the firmware to enable specific bands.
I'm laughing at you than. Because that's a tweet I shared.
Wow. Very condescending and rude. I am a new member so I couldn't link directly to my tweet and you jumped off one Chazzmatt. You started this whole thread sharing tweets and the end result.... apparently Twitter support reps know as much as online support reps. Do your just wasting everyone's time frankly. So who's laughing now? #deleteyourpost #deleteyouraccount
ChazzMatt said:
I told you we would laugh at any online support rep transcripts. The NEVER know stuff like this or give completely the wrong answer.
Click to expand...
Click to collapse
iworthin said:
Wow. Very condescending and rude. I am a new member so I couldn't link directly to my tweet and you jumped off one Chazzmatt. You started this whole thread sharing tweets and the end result.... apparently Twitter support reps know as much as online support reps. Do your just wasting everyone's time frankly. So who's laughing now? #deleteyourpost #deleteyouraccount
Click to expand...
Click to collapse
Not condescending or rude to reiterate customer support reps statements will not be accepted as proof.
I said that earlier in the thread, and gave proof why. Go read the hyperlink post I gave as one example. And over the years I've seen many more. Customer service reps are notoriously ill informed on technical matters.
Then customer support transcript was posted anyways? If you read the thread, I clearly asked please do not offer something like that as proof.
For me, only T-Mobile or LG official company statement is acceptable, of which company Twitter account is an example.
Your not reading what I am telling you!!
[/COLOR]"This is also NEWS because no other websites are stating this. And if T-mobile is officially stating this through Twitter -- just like they have officially announced many other things, why wouldn't it be true?" -Chazzmatt
I'm Chazzmatt. When I share TMobile tweets it's big news...when Junior members do it I laugh at them. Seriously, idiot.
Dude. You're right. Your not those things. You're just an idiot. Read my post. I shared a tweet. Which is what you shared. So you are full of it. Do people become senior members around her posting garbage or what?
ChazzMatt said:
Not condescending or rude to state customer support reps statements will not be accepted as proof. I said that earlier in the thread. You just didn't read the thread.
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---------- Post added at 02:28 PM ---------- Previous post was at 02:21 PM ----------
iworthin said:
[/COLOR]"This is also NEWS because no other websites are stating this. And if T-mobile is officially stating this through Twitter -- just like they have officially announced many other things, why wouldn't it be true?" -Chazzmatt
I'm Chazzmatt. When I share TMobile tweets it's big news...when Junior members do it I laugh at them. Seriously, idiot.
Dude. You're right. Your not those things. You're just an idiot. Read my post. I shared a tweet. Which is what you shared. So you are full of it. Do people become senior members around her posting garbage or what?
---------- Post added at 02:28 PM ---------- Previous post was at 02:21 PM ----------
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I'm not talking about tweets. If you shared a T-Mobile company tweet, that is legit.
I'm talking about online customer chats.
Which was it?
It was news because in two separate company tweets T-Mobile stated or implied the carrier unlocked version of the LG V30 would have LTE band 71.
Now @Septfox has pinned them down further and they say (via Twitter) they do not know.
That's where it stands.
If you have a company tweet clearly saying no on this question, then post it. Because your first post sounded very much like online customer support chat or something.
My replies have been detailed and clear on acceptable proof.
It is a tweet!
Dude, read what other people write. I have only ever shared valid tweets. I am beginning to suspect you have learning difficulties which prevents you from reading correctly. And I am actually going from anger and annoyance to feeling sorry for you and bad about bashing this around your head. But dude! Please just read more carefully. I am honestly baffled by this exchange. Another guy on here even linked directly to my tweet. The article that was posted based on your original response features my twitter exchanges in full color. If you paid attention, you would know this. I may be new to XDAdevelopers but I wasn't born yesterday.
ChazzMatt said:
I'm not talking about tweets. If you shared a T-Mobile company tweet, that is legit.
I'm talking about online customer chats.
Which was it?
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iworthin said:
Dude, read what other people write. I have only ever shared valid tweets. I am beginning to suspect you have learning difficulties which prevents you from reading correctly. And I am actually going from anger and annoyance to feeling sorry for you and bad about bashing this around your head. But dude! Please just read more carefully. I am honestly baffled by this exchange. Another guy on here even linked directly to my tweet. The article that was posted based on your original response features my twitter exchanges in full color. If you paid attention, you would know this. I may be new to XDAdevelopers but I wasn't born yesterday.
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I saw @Septfox Twitter post, where T-Mobile now says they don't know.
I initially did not see where he posted YOUR Twitter link also. I thought that was still his and since he posted screenshot of his, there was no need to click on it. But I went looking for it and found it.
Look, we're all here looking for information and trying to help each other. All you had to say was, "it's not customer support transcript". I clearly thought it was, and said so in my post.
Septfox said:
Finally. As I suspected, T-Mobile (or at least, their Twitter team) doesn't actually know.
And it makes sense that they wouldn't; T-Mobile quite frankly doesn't need to know anything about the unlocked variant, and it's not as if LG is particularly keen on volunteering information at the moment.
They're concerned about their own variant having support, and rightfully so considering it's the first and currently only phone that does (on a somewhat related note: FCC filing says that the Pixel XL2 doesn't have it).
If it's not already in the works, I would expect LG to file a C2PC after people start complaining that their unlocked phone has an incomplete set of important bands, and failing that...aforementioned other options.
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Original posts (plural) saying yes or implying it were from "T-Mobile" account while these two latest are from "T-Mobile Help". I KNOW T-Mobile customer service ("Help") has been told to say you have to buy T-Mobile branded phone.
I was hoping "T-Mobile" knew something "T-Mobile Help" did not.
And yes, I hope LG files C2PC with FCC to enable that band on the carrier unlocked version. It would benefit both LG and T-Mobile.
Septfox said:
on a somewhat related note: FCC filing says that the Pixel XL2 doesn't have it).
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You're right. But that's just crazy.
http://www.droid-life.com/2017/09/13/lg-made-google-pixel-xl-2-hits-fcc/
Why would LG/Google do that? Leave that off the Pixel XL 2? They don't need T-Mobile "permission" to include that LTE band 71, and LG already has the test data, etc.